I was driving from Wilson to Richmond . Their was heavy rain and accident and delayed my journey by one hour able to reach by 4.59 pm . Luckily the associate helped me in giving me free storage as I am doing long distance one way . The storage allocating also need to be automated so that we should be able to get the storage any time . I went to uhaul office on Friday to secure my storage . They said once you get uhaul here then only they can allocate the storage . Already we drove 150 miles. Going to uhaul office and again going to self storage In the heavy rain is hardPraveen K. | First Impressions
Customer Reviews for U-Haul Storage of Arboretum
U-Haul Truck Share 24/7© Location
Richmond, VA 23235
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daneesha C. | Online Move In
I went to pay for my 1of my units. The agent put payment on the same unit I had paid for previously. I went to get an item out of the unit only to be locked out due to non payment. The agent didn’t open the screen to see i had a 2nd unit which needed pmt. When i did get in, ROACHES met me at the door & I KNOW I DIDN’T HAVE ANY OF THEM PRIOR TO STORING MY BELONGINGS. TO STORING MY BELONGINGSSylvia B. | Overall Experience
Customer did not leave a comment.KEIONA C. | First Impressions
Customer did not leave a comment.Bradley B. | Overall Experience
Customer did not leave a comment.LYDIALOVE P. | Overall Experience
Customer did not leave a comment.Arcella M. | Overall Experience
I rented my unit online because I needed to move after hours and wouldn’t have time to visit a store before they closed because I was at work. I tried 3 times to get in the unit ranging from 11pm to 2am. The door was stuck and had no way for me to get in the unit or attach a lock to it once in. The unit had NO lock on the door and nothing attaching to the frame so I could lock it IF it would have opened for me to get inside. After our last attempt I decided to just call for assistance. This is where the TRUE nightmare begin. I called the first time reach a lady who was nonchalant about the situation and told me head down to my unit someone would let me in. It was probably stuck and that I just neeeded “help” getting inside. I waited for about 10 min called again reached thhr same person got placed on hold because they were busy and she had customers in front of her. I sat on hold for over 10 min hung up then called back and reached a man. Shared the same info and was placed on hold. From this time I was upset and running out of time and drove to the facility at 6101 midlothian. I walked in the store and admittedly there was a line but I asked them out loud where was the assistance for an existing customer explained my situation and was told “ we see you called but we are busy. Nothing against you but right now we are busy.” I was very upset in the tone along with the disregard for my situation so I took a moment to step outside get myself together. I am a customer service manager so customer service is important to me and the level of service I was receiving was infuriating, albeit the situation I didn’t want to be nasty or cause a scene I just needed help. I came back in waited in line and the same lady (Tracy) walked past me and said “sorry it’s not you we are just busy and my supervisor isn’t here to let you in the unit. It will be about 11:00/11:30 ish” I explained to her that I had to have my family out of the location we were in before 11:30 and at that point I had a car full of items and could not move anyone anywhere and asked to be moved to a new unit. She said no sorry you can’t do that. I explained that I didn’t have any choice at this point and I couldn’t wait for someone to show up at this point I had no faith in uhaul staff to have any sense of urgency or ability to fix this Situation by doing what was right. She walked away after I explained that she couldn’t tell me I couldn’t rent a new unit, that it didn’t make sense to tell me that wasn’t an option. There was a complete unwillingness to do anything to assist with this error from Tracy. All this happened while I was in line and finally I was called to by some man sitting at the end. When I sat down I said I needed to cancel an old reservation and start a new one. Without hesitation he said ok so you need to do a transfer, imagine my surprise being offered a solution with a named process to something Tracy just told me wasn’t even an option. As I’m sitting down getting help moving into another unit the guy explains that they recently painted and it may have been stuck or the locks not applied back on the frame( I showed him a picture of the door with no lock option). Tracy walks over and advises her manager said to move me into 29A and credit one months rent and smiles at me as if she’s done something at this point. I thanked her and him and left. Truthfully had there been more time available I would have left and found a new unit elsewhere. I actually cried from frustration over this entire experience during this process. I was never rude or unprofessional at one point and I was met with contempt up until my last interaction. I was so pleased with the rental of my trailer two days prior I even tipped the guy who helped in attaching it to my truck. This experience was so far from that and I will NEVER return to this location and suggest anyone else looking to stay far away as well.Erica W. | Online Move In
Customer did not leave a comment.LEWISEARL M. | Overall Experience
Customer did not leave a comment.Gevis D. | Overall Experience
Very good experience dealing with employeesJairo M. | Overall Experience
Customer did not leave a comment.John C. | First Impressions
Customer did not leave a comment.AISHAMARIE R. | Overall Experience
Customer did not leave a comment.Nohora C. | Overall Experience
Very friendly and helpful staff. Sucks you have to go to one office just to have to go to the actual location but is a convenient location. Other than that, very clean and the roads taken care of.LEWISEARL M. | First Impressions
I paid for a unit that isn’t available…So I was unable to use it and currently I wasn’t issued a refund and I have to take more time out to return a card for gate access for a location that doesn’t have a gate.Melanie O. | First Impressions
Staff was exceptionally helpfulSHABAR K. | First Impressions
Customer did not leave a comment.ANDWANETTE T. | Overall Experience
I absolutely loved the fact that I was able to go there to get whatever I needed at anytime of the day and/or night, and not having to wait for the place to open. Extremely convenient and clean.Karen P. | Overall Experience
Customer did not leave a comment.Nia H. | Overall Experience
They made my move in and out convenient safe ...well lit and most importantly had a restroom clean sanitize and readily available with dumpster on site ....Roderick S. | Overall Experience
Customer did not leave a comment.Ty H. | First Impressions
I needed a storage unit in a hurry for a move out the same day. I was able to get a unit and move in same day! When I moved out the unit was accessible and secure. I would recommend this facility it’s a great location and easy access.Jacqualyn K. | Overall Experience
My move out date was 7/2/21 Waiting on the July charges to be returned as we speakjoe t. | Overall Experience
Customer did not leave a comment.SHAKERATANISHA C. | Overall Experience
Janet was excellent very helpfulEARL DONNELL H. | First Impressions
Customer did not leave a comment.Joseph L. | First Impressions
Nice clean unit and property also nice clean staff very friendly and helpfulDEIRDRE J. | First Impressions
When I rented my storage shed there was person living in the hall way.. U-haul of Chipenham was very helpful getting me different unitl Kurt is the man!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Bradford B. | Overall Experience
Thanks for letting me use your storage space..CAROLYN C. | Overall Experience
Customer did not leave a comment.Tim H. | Overall Experience
Keep doing what you doing?Jamila B. | First Impressions
Although my storage needs were well met, l do think there is room for improvement. Communication with UHaul was difficult. I was placed on hold to speak with staff for long periods, I think upstaffing would solve this problem. I do miss having staff on site, it would improve security and resolve communication issues.CHARLES A. | Overall Experience
Customer did not leave a comment.Mark B. | Overall Experience
Customer did not leave a comment.Robert G. | Overall Experience
Always friendly courteousness staffTASHUNDRA P. | Overall Experience
Customer did not leave a comment.debbie s. | First Impressions
Customer did not leave a comment.Rhonda D. | Overall Experience
Customer did not leave a comment.ZINA H. | First Impressions
Customer did not leave a comment.Sally K. | Overall Experience
Customer did not leave a comment.Tim H. | First Impressions
U-Haul has great integrityValerie D. | First Impressions
An awesome community amenity. Owner is an all around great guy always help and does right by his clients. Thanks Kurt my family appreciate you.Chelsea R. | Overall Experience
The staff was very friendly and yes I would recommend my family and friends to U-Haul anytime!Lajena J. | First Impressions
I will always rent from uhaul. Everyone is professional and friendlyRebecca H. | Overall Experience
They have updated the rental process which is great!Sabrina R. | First Impressions
Would definitely recommend to others.SALLY C. | Overall Experience
Excellent Is a five stars storage. Excellent management. Excellent workers Excellent People Excellent and clean place.HERNAN G. | Overall Experience
The ladies working in the store/office were very friendly and Ozzy, the gentleman who brought the truck around, was charismatic and professional.Christopher B. | First Impressions
Good service.Anthony J. | Overall Experience
lkBrian C. | Overall Experience
U-Haul Storage was very excellent in service and in deed I was very pleaced with their faclities and services!CARRIE B. | Overall Experience
everything was fineWilliam G. | Overall Experience
Very helpful and accommodating. I would utilize this facility again.Chuky S. | Overall Experience
No commentJESSICA C. | First Impressions
N/aAmanda S. | Overall Experience
Unit D18 Interior light Never worked, NBD. But the Preventable, uncontrolled Mildew Coating & ruining everything, not container sealed, cost more than the $2,000+ Spent renting your space. SHAMEJACOB W. | Overall Experience
The entire staff at this Uhaul were extremely friendly and professional. I fell down a flight of stair swhile trying to move and all it took was one call from the ER to extend the use of the truck.Krista V. | First Impressions
GM Kurt was very friendly and I will work with them again soon, Thank you for great services.Sean Y. | Overall Experience
I needed a truck and a storage room at the last minute. It was a very smooth process. I got everything I needed .Robin R. | Overall Experience
I have not been refunded the money I put down on the unit which I never accessed and talk to tow gentlemen regarding this issueBrandy D. | Reservation
I primarily used the self-service features at the location closest to Midlo and Powhite. I would highly recommend U-Haul storage to my friends and family.Willie F. | Overall Experience
Courteous, expeditious servicejudith c. | Overall Experience
nicejoseph L. | Overall Experience
Customer did not leave a comment.MOISE E.
Customer did not leave a comment.MOISE E.
Get more location near the 23112 area. But overall great experience from beginning to end.Tyronza W.
Additional Services at this Location
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