Customer Reviews for U-Haul Storage of Beaverton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Beaverton

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James R. on

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Ericka V. on

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Great customer service

Jean J. on

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David S. on

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David P. on

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Dan N. on

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One of the safety chain came off. Too long the chain could hit the ground. I told the guy but he said “that’s fine “

Lucio V. on

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The customer service couldn’t been better , great service...

patrick N. on

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Awesome, customer service. Helpful, poignant, and friendly!

Ruta L. on

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Anthony P. on

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Great service, everyone was super nice! I was in and out with no problems. I was able to pick up the trailer quickly and get back home to start loading up for the move. And returning it was a breeze as well

Ammar M. on

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Sandra D. on

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Erika M. on

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We’ve never had issues here before, almost used this one. But we pulled in 10 minutes before closing And the guy looked at his watch, looked at me and shook his head.. as if it was a huge burden on him that I was coming so close to closing. So I took the keys inside to speak to someone else, and that guy was no better. I understand it was very close to closing time but that doesn’t give anyone a right to be rude to customers

George G. on

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Got scolded for not re-folding the blankets. oops, sorry. Moving is never fun but these guys made it easy. Highly recommended.

Joseph S. on

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Young Vlad was friendly and efficient. The whole U-Haul rental process seems to be a lot smoother than just a few years ago.

Christine B. on

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Alexey V. on

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ART C. on

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Nathan O. on

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Brandon K. on

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Friendly and helpful. Thanks for the great work.

Lydia J. on

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When I called to extend the rental for a mere 2 hours the woman who answered the call was the most unhelpful, unprofessional, inept uhaul employee I have ever had to conduct a business transaction with. What should have been and has always been a 2-3 minute conversation turned into 10-15 mins. Not only that she charged me an additional $32 for the 2 hours, which in 20 years of using uhaul has never ever happened before, ever. It’s been 2 days and I have yet to be reimbursed. The worst part of it all is the employee I worked to pick up the truck was pleasant and professional exactly what I expect after 20 years, the woman who closed that night needs to be retrained or find another job if she hates it so much.

Thomas K. on

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Milagros F. on

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Easy and simple! The employees are soo friendly nice and professional! Thanks

Sal G. on

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Tracy R. on

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Jordan F. on

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Liisa M. on

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It was all excellent service.

Hal B. on

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Don't send out a truck that needs an oil change. The message came up before I had driven 5 miles.

Eric B. on

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I did not get the dolly. I told the fellow that received the van that I didn't get the dolly and asked him to remove the charge. I was charged anyway

Tom L. on

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This location was slow and disorganized. They attached the wrong trailer to my truck, called me the next day (New Years Day) at 3pm and asked if I could return it. It was already packed. I have now been charged twice for the one rental so will have to take my time to sort this out with Uhaul. Will never rent from Uhaul again.

Gary C. on

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Perfect van and wonderful service

Szu-Hua C. on

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Vladimir E. on

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Warren L. on

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Patricia B. on

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The place to park my car was inconvenient. Rather than have the vehicle I was renting ready I had to find it myself

Shannon E. on

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Mark V. on

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dave E. on

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paul H. on

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Miles H. on

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Edward H. on

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Eric B. on

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Very easy to get to, excellent staff very helpful.

Debra D. on

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Myjha W. on

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Curt D. on

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Natsuko T. on

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Tu L. on

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Taylor M. on

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The gas tank was left at 1/4 tank and the man helping refused to fill the tank prior to me renting the truck. My first stop was the gas station because of this and was a waste of time for something that could have easily been solved at the uhaul location.

Susan P. on

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Mihai B. on

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Sean M. on

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Great employees. Very helpful.

Marci C. on

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Help customers find there truck. Assist with looking over the truck. This could be someone's first time driving a large truck. Make sure they are comfortable and ready to drive off the lot.

Michael C. on

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Make better coffee ??

Paxton D. on

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It stinks that you can't get a free month of the U-box with the truck rental. With as much as the truck cost, it should count!

Brian R. on

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Charles V. on

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smooth rental, great truck!

mark P. on

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Hidden fees and non explanatory details when doing a pick up via app. $77 turned into $175 over lack of explanation....never ever EVER again...and i read the fine print....theyre out to rape you

Arlen K. on

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My contract said there was a half tank of gas and I was told I needed to bring it back with a half tank of gas. That was not true, as I pulled away from the yard, I noticed there was only 1/3rd indicated by the needle. I drove the vehicle 19 miles, put 2 gallons of gas in the vehicle and the needle was still just under 1/2 full mark. According to the vehicle estimated mpg of 15.6 mpg, I should have been able to drive 30+ miles. Either the guage is not accurate or the associate looking at the guage did not read it correctly. It did not affect me adversely but given your strict rules I felt I could have been taken advantage of!

Elizabeth M. on

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The two men who helped were great. Very courteous and professional.

Paul B N. on

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Davis S. on

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DAVID K. on

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Wish the pick up process was faster.

Paul C. on

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Very pleased. Fast and friendly.

ANTHONY V. on

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Laura J. on

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David M. on

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colin W. on

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Sandra B. on

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Justin S. on

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Make sure equipment is in good working order before providing it to customers. We could not complete our move because of mechanical issues with the truck. We were charged full price and billed for the ridiculous on site fueling costs even though the truck was taken off our hands at our moving site because It was deemed not safe to drive by the roadside assistance team.

Jeremy Z. on

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Nichole S. on

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Great customer service!

Alejandro S. on

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Very good

GINGER P. on

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Absolutely horrible experience. Worst UHaul team ever. Should definitely lose their franchise or UHaul should fire them all and start again. I have rented from this location many times before in past years. Definitely would not recommend under current lack of leadership and Zero star complete lack of service and/or professionalism!

Christopher Z. on

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Stephen S. on

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Good stuff. Keep it up.

William H. on

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YAMIL C. on

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Joy S. on

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i was charged $17.38 above my $84.93. Please reverse the unknown amount to my payment information.

TERESA S. on

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Steven N. on

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The pick up location was 20 miles from the location I selected making it inconvenient

sharon b. on

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Everyone was very professional and friendly and the storage unit was clean and ready to go

Mark R. on

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Dana M. on

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I just paid for the bigger truck thinking it had an easier lift mechanism. But when we were shown the truck, the employee said the trucks all had the same lift mechanism. I would have saved $10 and gone with the smaller truck if I had known that. The ad led me to believe that paying an extra $10 for a bit larger truck, had some kind of extra benefit in the easy lift. I guess not. We did not need the bigger truck. Still a good experience.

Jim R. on

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I was given a different vehicle number than the one that was written on my paperwork. As a result, this caused some confusion with fuel levels and I was charged for extra fuel when in fact I returned the vehicle with the correct amount of fuel. Despite this small error, I had a good experience with U-Haul and would rent again.

Rhonda S. on

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I went in to give them the truck they checked it in i paid $185 dollors and then the next day they message me that i never brought the truck back and then i called them because i was mad i brought the truck back then they called 2 days later to tell me they found the truck never again would i rent a truck from there

James G. on

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I downloaded the app assuming I could just show up, sign in, and drive off. This was not the case and I pretty much had to completely repeat the reservation process in the office before getting keys. I get that the automated process may not be available everywhere, but the system should let the user know that’s the case upfront.

COLLEEN E. on

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Charles H. on

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I reserved a 6X12 trailer online a few weeks before my move. 1.5 days before hand a Uhaul representative called to inform me they would not have one available at the Beaverton location but had one 16 miles away. So i went in to rent a truck instead at Beaverton location where I waited 30 minutes in line. The trailer reservation was suppose to be cancelled when I rented the truck. Someone from the Powell store called me as if I was still renting the trailer and told me I was late for my pick-up time. Another Uhaul employee called me from the Clackamas store and told me the same thing about a trailer they had waiting. Upon returning the employee checking in the trucks in the parking area was extremely rude and bossy about where to leave the truck, for me to"get out of the truck", and "where the hell were the keys". Apparently I pulled into the wrong lane and it pissed him off. The keys were not in the ignition but in my hand as I exited the vehicle, which also pissed him off. Very unpleasant experience. Would never, ever do business with Uhaul again.

Prescott T. on

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Great experience. Definitely my go to location for my rental needs.

David G. on

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Megan T. on

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This location used to be my favorite. It was so streamlined and was a great in and out experience. This time was not that. The online check in was mediocre, the wait time was long. It took me about 40 minutes from the time I got there to the time I left, and that was using the mobile check-in! I can’t imagine the wait time without it. Truck was fine, and the guy who helped me was really nice. When I got back to return the truck I pulled in behind another truck that was also being returned. We both sat waiting for easily 10 minutes before one of the cashier guys came out and took care of us. Definitely was my worst experience at this location which was a bummer.

Dragomir T. on

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I was charged late return fee when in actuality I returned the equipment tow hours earlier Staff told me no need to go inside, I would receive receipt via email Receipt came the next day alright with butch of late reminders and $20 in after hours service fees This place needs to get their act together

Leah A. on

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Scott T. on

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Great folks! Pleasure to work with! Highly recommend!

Carol S. on

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Cecilia A. on

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Jimena R. on

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Linda S. on

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Dave's G. on

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William L. on

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Lacey P. on

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Jeff was quite a pleasant check in! Overall great experience!

troy W. on

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Aislinn A. on

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The guys behind the counter were really friendly and fast at checking us in and out. Best friendly service I've had from anyone in a while.

Montgomery T. on

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Was convenient to rent a trailer online for the day. It was ready when I went to pick it up. I was there about 15-20 minutes. Would use again.

Thomas W. on

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Auto pay option doesn’t work online. 2 customer service people at peak time with customers waiting 30-min isn’t good business. Front desk closed my unit and eliminated my access code before I exited.

hi-jung c. on

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Not enough staff over too many customers, Waited long for services

Cherie S. on

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Nice helpful staff!

IRENE Y. on

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Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I’m very happy with my experience.

Nancy R. on

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Very helpful and personable

CARLOS J. on

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Customer service was great. Very helpful and clean..

jennifer steve R. on

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Everyone was very helpful.

Jasmine T. on

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Need to get the other gate fixed to exit.

jennifer steve R. on

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Thanks for being Extremely helpful and providing excellent customer service.

Richard O. on

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The worst customer service ever. I was also over charged.

Michael S. on

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By far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!

Kerrie M. on

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North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t

Kevin-wendy M. on

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Thank you.

NAOMI E. on

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Thanks for helping!

JESSICA L. on

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Had a great experience thank you

ronald p. on

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They were very helpful. Over the top.

CRISTY C. on

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Great thanks again!

BARBARA M. on

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Very kind manager and staff. A pleasure doing business with them.

David A. on

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Professional, courteous, prompt services!

Scott S. on

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Great staff.

julie y. on

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ok

Landon P. on

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Busy but helpful

Kyle M. on

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Competitively priced. Clean. Easy.

Sadae H. on

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The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.

Tom L. on

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I had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.

Henry l. on

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The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position

John M. on

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Paul was Knowledgeabe, intelligent and helpful.

Roel N. on

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Good morning very happy thank you for your help thank you for your customer service

Barbara N. on

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I am very satisfied and have used used uhaul for many years .

MIKE H. on

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Chyna is fantastic!!!

sergio d. on

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Thank you for the great service

BARRETT O. on

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Great place clean and nice

Brock K. on

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My experience here at the Beaverton Uhaul was quick, easy and as expected.

Robert R. on

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I was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of $245 was made on the 6th.

Rich N. on

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a little tight access around buildings

MIKE H. on

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This is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility

Michael S. on

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Incredibly helpful and kind

ALISA S. on

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There seems to always be a shortage of desk help..... causing long wait times. .

MELISA M. on

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Everyone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone

RICHARD B. on

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More expensive then you're Oregon Facility by far I don't understand why and would really like to

MICHAEL D M. on

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Virginia G. on

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Very good

Cherie S. on

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Received Very capable and helpful service. Thanks!

Zach W. on

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Brock was very helpful and pleasant to do business with.

steve b. on

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Some of the staff are a little curt and short.

Kris M. on

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It’s a tough areato navigate, get items from vehicles to storage units. Staff and facility is fine... but the old layout makes it tough to recommend.

bridget k. on

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Too hard to gauge how much truck rental will cost. Unfriendly staff; not willing to explain differently when I didn't understand.

Mike M. on

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Ubox delivery person was the BEST!!!

Michael A. on

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Patricia M. on

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Idid not have my unit for the month and expect to be refunded the prorated amount. When can I expect a refun???

PATRICE S. on

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Rates raised allott. Manager never returned phone calls.

michael k. on

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The whole staff is professional and excellent

Cliff R. on

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Everything went great.

Brian H. on

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The bathroom in the storage area was filthy. Our stuff in storage full of cotton from vents. The guy who closed is out was rude! 195.00 too much

vladimir m. on

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Jeff is the best guy!!!

GARY W. on

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A staff member helped me shop for moving supplies through the whole store and helped me load everything into my vehicle. They went way beyond what I expected. I'll definitely be back!

John M. on

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Your office went above and beyond to provide information, advice and quick service when our UBox was weeks late arriving from Houston. Thanks!

William r. on

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The Beaverton U-Haul was a nice place to store our things.