Customer Reviews for U-Haul Storage of Beaverton

15963 reviews

14225 SW Tualatin Valley Hwy   Beaverton, OR 97005
(Just East of Murray blvd)

(503) 643-9539

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 643-9539

14225 SW Tualatin Valley Hwy
Beaverton, OR 97005
(Just East of Murray blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Worst experience I ever had. I returned the truck 2 hours after renting it. 5 days later I get a call..."hey where is that truck?" Really? They never marked it as returned,yet they rented it to 7 other people. It gets Worse.. I was charged $795!!! I had to call the fraud department to get my $ back. I'll be sure to tell Everyone that U-haul is scandalous. Your very very lucky we don't bring a lawsuit.

MICHAEL O'SULLIV M. 
Rating:
5.0

Customer did not leave a comment.

VICENTE DABILMAR J. 
Rating:
5.0

Customer did not leave a comment.

Lindsey P. 
Rating:
3.0

Check-in to pick up the truck went poorly. The site instructed me to pick up a certain truck, only to find out by a staff that wasn't the van I was allowed to get? Very confusing process that ended up taking 30 more minutes than expected, dipping into my rental time

GUADA RINA E A. 
Rating:
3.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Great people working there, thank you 😊

Mikhail M. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
3.0

Reservation was moved to this location & because my ID was from Washington & not Oregon checking in was more involved. They also forgot my bar & ball for my hitch when they installed it & I had to go back the next day (45min-1 hour trip each way)

SPENCER B. 
Rating:
3.0

When I return the truck these past two rentals, the website has kicked me off and I cannot complete it. I have screen shots, and I still get charged. I've tried calling the store, but they are so busy no one gets back to me.

Lillian W. 
Rating:
3.0

I returned the truck after hours. Your uhaul/share.com couldn't locate me, so I couldn't use it and you charge me $20. I was 30 minutes on hold waiting to talk to somebody about it but I gave up. Not fair.

PASCAL B. 
Rating:
5.0

Quick and easy drop off. Much appreciated.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Customer did not leave a comment.

DALE HOWE H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
4.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

Was charged for 200+ miles that we didn't drive. Horrible customer service when returning the vehicle. Was yelled at. Poor customer service over the phone. So upset and never going to this location again. Still waiting 4 days later to hear from a manager regarding being overcharged almost 400 dollars. Normally have had great experiences with uhaul but this made our move so much more stressful.

Emma R. 
Rating:
3.0

No need to be so gruff to new customers who walk in the door about wearing masks. Just being polite and asking them to put them on would be sufficient. Otherwise the experience was good.

CHRISTINA LOUISE M. 
Rating:
1.0

Not easy to use mobile app because it didn't work. Poor fuel economy and it caused higher fuel consumption.

HAYONG K. 
Rating:
3.0

Online check in is a joke. It took a long time resulting in having to go inside and wait for a key and verification from a source I provided. Had to send pictures of myself and drivers license repeatedly. What is point of finding vehicle then having to go inside! Doesn't work.

Janet E. 
Rating:
1.0

I had returned my trailer at 2:30 in the afternoon the day I was supposed to. The lot attendant told me to unhook my trailer and leave it and he would check it off as returned. He did not do so and when I did not get a receipt by email I called in after hours to customer service to find out what happened. They had stated that nobody checked that the trailer was returned. I was then overcharged a $20 after hours fee which is BS because I return the trailer at 2:45 in the afternoon before it was even due back. I would like the $20 late fee returned immediately.

NOAH MATTHEW K. 
Rating:
4.0

This has been horrible!!!! You charged me an extra $242.00 for DAMAGE!!! For what??? The roof?? I never parked under ANYTHING!! Or drove under anything!!! Very pissed off!!! I have called 3 times to your location and the phone just rings. Worst experience EVER!!!! I will dispute the charges with my bank!!!!!!!

CHRISTOPHER RYAN H. 
Rating:
1.0

Did not have the pickup truck I reserved. He said they couldn't find it. Location was super messy and chaotic.

TYLER CLAY H. 
Rating:
5.0

Fast drop off! Great experience

GERALD A. 
Rating:
4.0

Customer did not leave a comment.

TONYA KAY N. 
Rating:
4.0

Customer did not leave a comment.

ray c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chad N. 
Rating:
5.0

Remove hand truck and moving blankets from the trucks. They get in the way and take up space. If I want moving blankets or a hand truck, I will rent them

TOBY H. 
Rating:
5.0

Customer did not leave a comment.

Quentin K. 
Rating:
5.0

Your staff is friendly and helpful.

Glenn A. 
Rating:
3.0

It was very busy and chatoic at first, then a man in a golf cart unhooked and helped me out. (he was a UHaul employee) He was very curtious and helpful.

STACEY LYNN C. 
Rating:
3.0

Provide parking lot to costumer!!

MOHAMMED H A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT KEITH S. 
Rating:
3.0

Customer did not leave a comment.

EMILIO F. 
Rating:
5.0

Efficient knowledgeable staff. Easy to use truck. Very pleasant experience.

BARBARA ANN M. 
Rating:
4.0

Customer did not leave a comment.

lana A. 
Rating:
5.0

Customer did not leave a comment.

Vasily J. 
Rating:
2.0

The worker outside, Hispanic gentleman, was extremely rude. As he was walking by, I asked if he was going to assist me with setting up my ball hitch and trailer. He brusquely stated he was very busy and for me to be patient. When he did help me he yelled at me to hurry up and drive my car over to the trailer. He complained during the whole process.

SCOTT K. 
Rating:
1.0

The people who took the truck after we were done yelled at us, "Leave the keys and go home!" when we just wanted a receipt or confirmation that we were good to go. As rude as possible.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Thanks very much for an easy rental

MATTHEW S K. 
Rating:
3.0

Customer did not leave a comment.

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Everything was smooth and picking up and dropping off the key and truck was easy using the phone pick up.

Victoria W. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

Christa W. 
Rating:
5.0

Longer business hours might increase interest by potential customers. Please provide more chocks on the lot for trailer parking on your slopes. When returned trucks are lined up to the street, the last parking space is on the sloped driveway, an increased risk.

James A. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
3.0

They told me the tank is full,but when I went to the gas station I had to put 5 gallons despite that I moved only 8 miles. They said it is my mistake for not checking the fuel before moving,but you told me it is full! Any way the did not give me back any penny

AMMAR FLAYYIH HA A. 
Rating:
1.0

The staff were unforgivably rude. Hard to believe these individuals have a job. Just... wow!

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Better customer relations and verbal exchange.

DANIEL P. 
Rating:
5.0

The app is faulty!

Damon A. 
Rating:
5.0

Customer did not leave a comment.

TANNER JAMES C. 
Rating:
2.0

They charged me for a 2 day rental, when I only rented it for 1 hr 1/2.

KARLA NA C. 
Rating:
3.0

Since I did everything online I was expecting a quicker pick up.

Daniel H. 
Rating:
4.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Pre checked in customers should get a priority lane.

Roch N. 
Rating:
4.0

Customer did not leave a comment.

Marx M. 
Rating:
1.0

I was given the wrong keys to the truck I was assigned. It worked twice and failed the third time. This caused me a lot of inconvience on the day I need to move. I don't think U-haul did very much to make this better and I wouldn't reccomend this location or U-haul as a company. Very dissatisfied.

Jake M. 
Rating:
5.0

the staff were very helpful

DANIEL THOMAS O. 
Rating:
3.0

Instruct people on the return process before they take a vehicle.

KATHRYN W. 
Rating:
2.0

The truck had mechanical issues and I was charged twice. Never heard back from you guys about that.

Brodie N. 
Rating:
5.0

Customer did not leave a comment.

christina C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Fast and easy

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

I tried out your online pick up for the first time. I will not do it again. I had several problems. First your site was unable to "read" my phone so it kept telling me I was at the wrong location. After getting past that, I had problems finding the truck since it was not located as shown on the map your website provided. Then all the pictures of truck were inaccurate so I had to dispute your pictures and take new pictures of the previous damage done to the truck. Then to top it off I still had to go inside and wait in line to get the key. There was no way to "go to the end of the counter to pick up the key" as your website instructed. So just going inside from the beginning would have been much easier. I had problems returning the truck too. The online return didn't work so I went inside only to be told to just leave the keys in the truck and he would email a receipt. I received the receipt and found I was charged for 2 days when I only had the truck for less than 6 hours. Then I couldn't get through on the phone to request a refund for the overcharges so I had to use the online chat to get any assistance. This WAS NOT a good experience at all.

William B. 
Rating:
5.0

Thanks

MUSTAFA AHMED B. 
Rating:
5.0

Customer did not leave a comment.

DINKITU A. 
Rating:
1.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

Expedited Drop off process

JETHRO M. 
Rating:
5.0

Customer did not leave a comment.

AHMED I. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO D G. 
Rating:
5.0

Customer did not leave a comment.

LEONARD S. 
Rating:
3.0

I've used different location apps and they all send me to the hitch installation place a block off the TV Highway instead of the rental/ return place on TVH. It would be nice to clean that up, especially for first-time customers.

Charles L. 
Rating:
4.0

I'm not sure why we have to back the trailers Into spots. They can be easily moved by hand. There's not enough room to move without holding up traffic.

CARLOS ALBERTO V. 
Rating:
4.0

Customer did not leave a comment.

JUNMIN Y. 
Rating:
5.0

Thank you to the manager who helped me pick up my U haul! You were working the counter and made this super easy. Honestly I was really stressed about moving but it was super easy and people were friendly. Thank you.

FAHAD N. 
Rating:
4.0

Long wait time in line even if you have a simple question

DAVID ANDREW JOS S. 
Rating:
4.0

Customer did not leave a comment.

Juan G. 
Rating:
3.0

Overall service i'm not satisfied

RAJENDRA P. 
Rating:
3.0

Customer did not leave a comment.

Larry A. 
Rating:
3.0

The employee who installed our trailer did not attach the safety chain or tighten the bolt to the hitch. As we drove down the highway the trailer come unattached to the car because of this. Had the safety chain and bolt been installed properly this would not have been possible. The employee was on his phone while indtalling our equipment.

DANIELLE E. 
Rating:
5.0

Wow! Returning the truck has always been so time consuming in the past. We were able to leave within a minute of our arrival.

David C. 
Rating:
4.0

Customer did not leave a comment.

ALAN NEALE Z. 
Rating:
1.0

Returned early didn't receive discount speedometer wasn't working correctly

KRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Don't send them to 51 Natoma or 9357 greenback if they are in the Sacramento area, OR, supplementary training in how to handle mishaps like this. It felt as though they cared only about their store location and not the UHAUL company or reputation.

Phillip Y. 
Rating:
5.0

GM did a great job!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JACOB K. 
Rating:
1.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Helpful and friendly

Anthony N.  |  First Impressions 
Rating:
3.0

The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!

Gary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine L.  |  First Impressions 
Rating:
3.0

Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.

Bradley L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beverley B.  |  Overall Experience 
Rating:
2.0

I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.

Megan S.  |  Overall Experience 
Rating:
3.0

I reserved a storage unit and it wasn’t available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don’t see how that is relevant to me. I showed up!

Alison A.  |  First Impressions 
Rating:
1.0

I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.

Gary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A.  |  Overall Experience 
Rating:
1.0

Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren’t returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.

Robynne F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sean a.  |  Overall Experience 
Rating:
2.0

First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.

STEPHEN MIKKEL M.  |  First Impressions 
Rating:
4.0

It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.

RICHARD B.  |  Overall Experience 
Rating:
5.0

I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.

sybil r.  |  Overall Experience 
Rating:
5.0

The process was easy and the online system was user friendly.

Ruben L.  |  First Impressions 
Rating:
3.0

I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.

MIchael H.  |  First Impressions 
Rating:
5.0

Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.

Jordan P.  |  Overall Experience 
Rating:
5.0

Need more parking space.

Wayne A.  |  Overall Experience 
Rating:
2.0

I don’t understand why I keep being charged for storages I already made a settlement on? And it’s hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don’t want this to go on my credit report. So please fix this error.

Elizabeth-zakari D.  |  Overall Experience 
Rating:
5.0

Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!

sarah w.  |  Overall Experience 
Rating:
5.0

The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.

travis-carolina c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  First Impressions 
Rating:
5.0

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Brian F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bruce m.  |  First Impressions 
Rating:
5.0

Great and very helpful staff!!

JOHN R.  |  Overall Experience 
Rating:
3.0

I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.

barbera k.  |  Overall Experience 
Rating:
5.0

Always busy, so allow plenty of time to check in.

Sandy C.  |  First Impressions 
Rating:
5.0

Nice staff and helpful. Would recommend this place.

Gerardo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANNE B.  |  Overall Experience 
Rating:
5.0

The staff at the Beaverton facility on TV Hwy are great people; very friendly, helpful, knowledgeable, and professional. Even with all the smoke and the natural stress patrons bring with them, the staff was able to retain their sense of humor and helpfulness. The storage unit was clean, very secure, and easy to access. I appreciate the tall ceilings! Thank you U-Haul!

brian b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari B.  |  Overall Experience 
Rating:
4.0

only issue I had. I had waited 30 minutes in line to get a truck and rentva unit. The guy stated I could fill out paperwork when I returned truck. I assumed my storage unit was in the system, so upon my return I could place my items in unit. I was not given my code, upon return I had to wait another 20 minutes in line to finish getting the unit, in which was never put in system upon my first visit and the unit was not placed on hold and was unavailable. The second time waiting in line was my issue.

Barbara T.  |  First Impressions 
Rating:
5.0

Very good customer service!

Rose S.  |  Overall Experience 
Rating:
5.0

Too expensive

ricardo r.  |  Overall Experience 
Rating:
4.0

My only complaint, which is kind of a major one. The prices were a bit high and kept rising. Which is why I had to relocate to another storage place to pay less.

Melinda D.  |  Overall Experience 
Rating:
5.0

I love the guys in the office they were helpful, friendly, funny and light-hearted. During such stressful and uncertain times it was really nice to just be able to crack a few jokes and lighten the mood. I will definitely use this storage facility again in the future if the need ever arises!

SOPHIE B.  |  Overall Experience 
Rating:
2.0

I really liked that I could rent via mobile device and after hours, since the move was unplanned. However, I was supposed to receive the first month free with the rental of a vehicle. There was no way to apply the free month via online. There is no way to contact the storage office directly (I must call and wait on hold from 20 min to 1hr+) and have yet to receive assistance with this 3 weeks after the move-in. Also, the access wasn't clear, and we we're locked out of the facility after hours the first time we arrived (because 2 vehicles entered using our code, which "logged us out"). We had to call an after hours line, leave a message, and wait 30 min for someone to show up only to tell us that we could have walked outside the gate and enabled our code again. If there was a usable FAQ or chat feature, and if I could actually reach a human at the rental location, this would be much better.

Ali A.  |  Online Move In 
Rating:
4.0

Jeff set up my storage unit very professionally. When he had a computer glitch, he knew how to get around it and kept the process going. I appreciated the time he took and will recommend him and the facility to others.

brian b.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

amye b.  |  Overall Experience 
Rating:
5.0

Clean storage, secure, temperature controlled, no issues with humidity or mildew, helpful staff.

Harley R.  |  Overall Experience 
Rating:
1.0

Understaffed and the staff who are there don’t respect client’s time. Each time I have gone in, I have waited nearly half an hour to get service, been treated like an inconvenience, and the office staff are very disorganized. No one ever answers the phone either. Do better.

Erica N.  |  Overall Experience 
Rating:
1.0

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Abbas H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlotte h.  |  Overall Experience 
Rating:
4.0

Door was stuck! But they came and helped me! Great one on one service!! Thanks!

judy g.  |  Overall Experience 
Rating:
3.0

The office always has a line. Maybe they need to hire more staff?

Evan I.  |  Overall Experience 
Rating:
2.0

The staff were very loud so it was hard to hear to process my reservation. Besides that, my reservation was lost and had to be created which took much longer than expected. The paperwork there is duplicative and wasteful. Why can't the storage contract be emailed? Why did I have to fill out my insurance information twice? These seem to be mostly systemic issues and not the fault of the particular location.

Evan I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn H.  |  First Impressions 
Rating:
5.0

The whole team was fantastic! Thanks!

Amber Y.  |  First Impressions 
Rating:
5.0

Excellent service!

David A.  |  Overall Experience 
Rating:
5.0

Excellent, Thank you!!

Chris C.  |  Overall Experience 
Rating:
5.0

I really appreciate the free cart available in the storage building.

Jeff S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessie S.  |  First Impressions 
Rating:
3.0

More staff in the store would be helpful.

nancy g.  |  Overall Experience 
Rating:
5.0

Thank you! Very friendly professional service.

Holly B.  |  Overall Experience 
Rating:
5.0

Excellent service friendly staff...im stay with uhaul...

ARIEL G.  |  First Impressions 
Rating:
1.0

Unprofessional, poorly managed, and rude staff

Bernard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mahealani S.  |  Overall Experience 
Rating:
5.0

other than long wait times in line, excellent.

Amy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena C.  |  Overall Experience 
Rating:
4.0

other than very long wait times in office lines to pick up the truck/van and arrange for storage, getting from california to oregon with a 15' foot, returning it, and then putting stuff in storage was a breeze. next day, picked up a 10' van to transport from storage into a condo. HOWEVER, was not informed needed to provide home owners insurance coverage information for storage and that would have been helpful to know when reserving.

Amy C.  |  First Impressions 
Rating:
3.0

There were only 2 Uhaul employees behind the counter at 3:30 on a Sunday. Also the 1st day of the month. The line was out the door. I was told the gentleman was going to put a lock on my empty storage unit and then I could leave. He never came back. 10 minutes later someone else finished the transaction but only by telling me he would send me and email.

markie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  First Impressions 
Rating:
5.0

Jeffery at the beaverton location was very helpful, friendly and knowledgeable. Definitely would recommend! Give that man a raise!

kharina F.  |  First Impressions 
Rating:
5.0

Many Thanks to the staff for all their help in making my moving experience so much easier for me!!

JULIE M.  |  Overall Experience 
Rating:
1.0

Go someplace else. Take pictures before & after renting a vehicle or move into storage. So when they try to charge you bogus fees you can get them removed. Be persistent, use the 800 cust service #.

Martha S.  |  Overall Experience 
Rating:
2.0

Not a good experience. There was a lot of miscommunication that frustrated me and obviously annoyed the employees. If things had been communicated clearly, there wouldn’t have been any issues.

Savanna O.  |  First Impressions 
Rating:
5.0

Great job

ellen d.  |  Overall Experience 
Rating:
5.0

Great customer service

Ericka V.  |  First Impressions 
Rating:
5.0

Great employees. Very helpful.

Sean M.  |  Overall Experience 
Rating:
5.0

Great customer service!

Nichole S.  |  First Impressions 
Rating:
5.0

Everyone was very professional and friendly and the storage unit was clean and ready to go

sharon b.  |  First Impressions 
Rating:
4.0

Auto pay option doesn’t work online. 2 customer service people at peak time with customers waiting 30-min isn’t good business. Front desk closed my unit and eliminated my access code before I exited.

Thomas W.  |  Overall Experience 
Rating:
4.0

Not enough staff over too many customers, Waited long for services

hi-jung c.  |  Overall Experience 
Rating:
5.0

Nice helpful staff!

Cherie S.  |  Overall Experience 
Rating:
5.0

Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I’m very happy with my experience.

IRENE Y.  |  Overall Experience 
Rating:
5.0

Very helpful and personable

Nancy R.  |  First Impressions 
Rating:
5.0

Customer service was great. Very helpful and clean..

CARLOS J.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

jennifer steve R.  |  Overall Experience 
Rating:
3.0

Need to get the other gate fixed to exit.

Jasmine T.  |  Overall Experience 
Rating:
5.0

Thanks for being Extremely helpful and providing excellent customer service.

jennifer steve R.  |  First Impressions 
Rating:
1.0

The worst customer service ever. I was also over charged.

Richard O.  |  Overall Experience 
Rating:
5.0

By far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!

Michael S.  |  Overall Experience 
Rating:
3.0

North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t

Kerrie M.  |  First Impressions 
Rating:
5.0

Thank you.

Kevin-wendy M.  |  Overall Experience 
Rating:
5.0

Thanks for helping!

NAOMI E.  |  Overall Experience 
Rating:
5.0

Had a great experience thank you

JESSICA L.  |  Overall Experience 
Rating:
5.0

They were very helpful. Over the top.

ronald p.  |  First Impressions 
Rating:
4.0

Great thanks again!

CRISTY C.  |  Overall Experience 
Rating:
5.0

Very kind manager and staff. A pleasure doing business with them.

BARBARA M.  |  Overall Experience 
Rating:
5.0

Professional, courteous, prompt services!

David A.  |  First Impressions 
Rating:
5.0

Great staff.

Scott S.  |  Overall Experience 
Rating:
3.0

ok

julie y.  |  First Impressions 
Rating:
4.0

Busy but helpful

Landon P.  |  First Impressions 
Rating:
5.0

Competitively priced. Clean. Easy.

Kyle M.  |  Overall Experience 
Rating:
1.0

The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.

Sadae H.  |  First Impressions 
Rating:
4.0

I had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.

Tom L.  |  First Impressions 
Rating:
1.0

The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position

Henry l.  |  First Impressions 
Rating:
5.0

Paul was Knowledgeabe, intelligent and helpful.

John M.  |  First Impressions 
Rating:
5.0

Good morning very happy thank you for your help thank you for your customer service

Roel N.  |  First Impressions 
Rating:
5.0

I am very satisfied and have used used uhaul for many years .

Barbara N.  |  First Impressions 
Rating:
4.0

Chyna is fantastic!!!

MIKE H.  |  Overall Experience 
Rating:
5.0

Thank you for the great service

sergio d.  |  Overall Experience 
Rating:
5.0

Great place clean and nice

BARRETT O.  |  First Impressions 
Rating:
5.0

My experience here at the Beaverton Uhaul was quick, easy and as expected.

Brock K.  |  First Impressions 
Rating:
5.0

I was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of $245 was made on the 6th.

Robert R.  |  Overall Experience 
Rating:
4.0

a little tight access around buildings

Rich N.  |  Overall Experience 
Rating:
5.0

This is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility

MIKE H.  |  First Impressions 
Rating:
5.0

Incredibly helpful and kind

Michael S.  |  Overall Experience 
Rating:
3.0

There seems to always be a shortage of desk help..... causing long wait times. .

ALISA S.  |  Overall Experience 
Rating:
3.0

Everyone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone

MELISA M.  |  Overall Experience 
Rating:
4.0

More expensive then you're Oregon Facility by far I don't understand why and would really like to

RICHARD B.  |  Overall Experience 
No reviews have been submitted for this location.

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