Customer Reviews for U-Haul Storage of Bellingham

5,025 reviews

4549 Meridian St   Bellingham, WA 98226
(**Limited on site Parking**)

(360) 671-3375

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 671-3375

4549 Meridian St
Bellingham, WA 98226
(**Limited on site Parking**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The guy that assisted me in setting my storage rental was friendly and helpful…. Everyone else seem to have a clue what they are doing. I shouldn’t be put on hold for 15 minutes for someone to look up my account “that there is no record of” when I literally signed up and paid for the day prior.

cassie w.  |  First Impressions 
Rating:
1.0

The trailer hitch needed grease and wasn't tightened down enough. I didn't have grease or time to go back to the uhaul location for two reasons: 1) it took 45 minutes just to get the trailer because the store was slammed with a huge line. 2) despite being there in time for pick up, I was still required to bring the trailer back at 1pm for another reservation. I needed to do a furniture pick up and couldn't spare extra time to locate grease to tighter the trailer. It was jumping and swaying the entire time I used it and really frightened me. The person who hooked me up didn't check the lights or tire pressure before sending me out. It would've been a huge difference if the person used grease to tighten the hitch and check air pressure to ensure I was safe. While the huge line of customers was unpreventable, taking a few minutes to check air pressure, check lights, and use grease to tighten the hitch would have ensured I was safe for the road.

Spring P. 
Rating:
4.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

I've rented trailers many times from this location and my experiences have always gone well, but the folks at Uhaul went above and beyond this time around!! Originally, I had reserved a 5x8 utility trailer, but when I arrived to pickup, they discovered that the trailer had not been returned yet. After a quick scan of their inventory, they were able to get me outfitted with the larger 6x12 utility trailer for the cheaper 5x8 rate! I had all the space I needed for a big dump run and for hauling the materials for my project. They even extended my return time by 2 hours at no cost! As we plow forward in this digital age, I find it harder to get quality customer service. Dan Ackman and the staff at Uhaul have proven that good old fashioned service is alive and well! Way to go, Uhaul!!

DANIEL S. 
Rating:
4.0

It would be nice to improve parking but probably not possible

Barry Z. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

As always great customer service and your vehicle's are ready well kept.

Lani M. 
Rating:
5.0

Customer did not leave a comment.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

very simple and easy process.

jaan L. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
4.0

It was all good

Tracy W. 
Rating:
4.0

Customer did not leave a comment.

SCOTT BRADLEY L. 
Rating:
5.0

Nice and quick! Really good!

PRESTON G. 
Rating:
1.0

Location has no parking! Staff were rude! Tank at 1/4 at pickup.

Allyson P. 
Rating:
4.0

Was not notified upfront that there would be a $20 extra charge for after-hours drop-off. It would have been more convenient for us to drop it off in the morning during business hours, but we chose to return the vehicle earlier to make it available for someone else and got penalized in the process.

Kirtika R. 
Rating:
4.0

Customer did not leave a comment.

Mitzie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Customer did not leave a comment.

Tifarah A. 
Rating:
3.0

When I initially rented the unit on June 18th the experience was good and when I went into pay my monthly bill it was ok as well. Then came the day we were moving out September 12th. My niece and great niece drove up from Puyallup to get all the the items in the storage unit#2527. They rented a moving truck from your facility. They drove it out to my place in Ferndale to pick up some items that I had to give them. It wasn’t until we went back to your facility that we found out your elevator was not working. I’m 67 and a friend of mine, the same age as well as my to nieces were all the help we had. I went to the office and asked for help. The person behind the desk, I believe her name was Julz had no idea the elevator was broke down but there was another person a man, that said to Julz that it was broke the day before as well. Julz tried calling a supervisor and perhaps you as well. It was painfully obvious know one from your company deemed it important enough to react to her call. My wife also asked for help moving things and the man said they are not allowed to help move things. We struggled and got everything except 6 dining room chairs moved down the stairwell. Julz did the best she could but your team was completely overwhelmed. My Niece, Julie Casiano rented from you and I think you company owes her some money back as nothing about the elevator was mentioned upon renting the truck although in fairness, you crew likely didn’t know we were moving things out from your facility that day. Tomorrow morning I’ll be contacting your customer service dept and complain to them. It’s really unfortunate this happened the way it did but point blank, it did happen and I think it needs to be addressed and corrected by either you or upper management. It’s highly unlikely I will use your facility again and I’m hoping know one else has to be put through this. I wish I could have written a positive feed back comment but I can’t.

John J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Amazingly friendly staff!

Paul P. 
Rating:
4.0

What would be most helpful would be to change the per mile rate back to $.89/mile from the current $1.29/mile. My experience today was very positive, however the rate increase of $.40/mile more than before may preclude me from renting again in the future. It is simply too high!

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Trenton C. 
Rating:
5.0

Very easy check in/out. Will rent from again!

Jared C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

The Uhaul app did not work, it would not upload the picture of where I left the trailer and therefore would not let me complete the after-hours check-in. I was then charged a fee due to this mistake. The App did not work well but Daniel, the location manager was great and resolved the issue. Please fix your application.

MARK M. 
Rating:
1.0

Pick up was horrible because parking lot was too jam packed. Then when we went to unload our storage unit. There is one elevator for the whole building and it was out of service. Unloading everything down two flights of stairs in an 80 degree building was a nightmare. But we couldn't come back because we already drove two hours to pick this unit up. Then we were in the office asking what to do about the elevator not working. Its under staffed and the employees are stressed. They tell us even if the elevator is broke that they cannot help us. One gal had a break down, which I DO NOT BLAME HER FOR! Literally the worst experience ever! And to top it off we way OVER PAYED. we were gonna get this done in august and it was only $170... this time we payed $420 for a huge hassle of a day. Not worth it especially with the broken elevator! I would never recommend this place.

JULIE C. 
Rating:
4.0

Staff was very considerate and efficient getting me on the road and with my return of the vehicle. Greatly appreciapted.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Yvonne D. 
Rating:
5.0

Customer did not leave a comment.

Wesley G. 
Rating:
5.0

Customer did not leave a comment.

Stuart P. 
Rating:
1.0

Don't rent dangerous vehicles to customers. They tried to get me to take a 27ft truck that had the catalytic converter removed and they knew it. I think they wanted me to drive it off the lot and make me liable for the damages. I could say more but I doubt it would do any good.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

ARIANNE D. 
Rating:
5.0

Julz, the clerk was excellent and very helpful and interested. The truck was okay, not much fun to drive but worked okay.

David N. 
Rating:
5.0

Dakota is the absolute best customer service I've ever experienced

Rosie B. 
Rating:
3.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

Great customer service from start to finish! Made moving day a very simple process. Thank you!

NATHAN G. 
Rating:
4.0

This pickup location was way out of our way and I never got a call from anyone at u-haul telling me it was changed to this location. I had to call 5 places before I got an answer and everyone was short, burnt out, and annoyed. This cannot be your process. The Bellingham staff was very nice but clearly overworked as they were extremely understaffed. It shows! I feel bad for the employees. You need to take better care of your workers.

Mckensy P. 
Rating:
5.0

could use some more counter help !

TIM P. 
Rating:
3.0

There were long lines because there were few employees working and no seating, even while filling out lots of paperwork. I'm disabled and cannot stand for long periods. If you are going to make customers wait, at least make us comfortable

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Increase its parking.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

The pickup truck I rented was super clean. The staff were friendly and knowledgeable. Overall rental experience was excellent.

Kimberly C. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Friendly helpful staff.

David S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

I checked back in after hours, and tried to do the check-in through my phone. However, it didn't let me progress past the "share location" page, even when I followed the steps to enable location sharing. I left the van and put the keys in the key drop, and then sat on hold for 30 minutes until I could connect with a customer service representative to explain what happened. When I finally did speak with the right person, they assured me it was a glitch that many iphone users experience. I found the service to be good at the Bellingham location, but the customer service experience over the phone could be vastly improved - I had to call in twice with questions that could not be answered by the automated messages, and each time it took me 30+ minutes of waiting on hold. Extremely frustrating, but I'm happy with my experience with the actual equipment and the in-person service.

ISABEL B. 
Rating:
3.0

My contract stated i had the truck for 24 hours. I was done with it the same day and have no place to store it once i was done. So i dropped it off a day early and followed the instructions on the app. So i get my statement the next day and i see a convenience charge for $20. Apparently this is for the use of your app and whatever energy i had to use personally to deposit your keys in your drop box. What a royal rip off. I thought dealing with the other locations was bad. Atleast i didn't get charged for their bad attitudes. Here i get charged for dropping off equipment a day early and after hours.

Gustavo A. 
Rating:
5.0

We've rented trailers from these guys & gals for three years and they've always been easy to work with. I appreciate that.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

This station has the freshest Chevrolet flatbed trucks. I usually rent a truck just hoping it bumbles along, but id take a bellingham U-Haul Silverado out just for a joyride anytime.

Yael P. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
4.0

Better pre-inspection of their rental spaces. One of the three which I rented did not have a lock. Another has a faulty railing system, which jams when you try to open and raise it's sliding door. And I had to taket this one it as is. And I am a Senior Citizen!

Gregory O. 
Rating:
5.0

Customer did not leave a comment.

Meital F. 
Rating:
5.0

Excellent customer service. Excellent equipment. Easy reservation process. Well done all!

Mark H. 
Rating:
4.0

Getting in and out of the location was a pain but everything else was great.

Matthew W. 
Rating:
1.0

Customer did not leave a comment.

Hannah C. 
Rating:
4.0

Customer did not leave a comment.

Sandeep S. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
4.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM D A LEVI B. 
Rating:
5.0

Customer did not leave a comment.

Sammy H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I'm glad these comments will be posted for public viewing because I don't want what happened to me to happen to someone else at this location. I've primarily used U-Haul my whole life and never had a problem till I came here. After returning my truck, an employee did a quick check of everything and informed me that I went over the mileage by 10 miles and told me the charge was $14. I thought that was a steep penalty but I did go over my mileage, so fair enough. After receiving the receipt, I saw a fuel charge accounted for nearly $9 of the total that the employee neglected to mention. I just put fuel in a block away and got the gauge exactly to where it was when I picked it up and to where it was in the contract paperwork. I though it must just be a mistake and went in to tell an employee that it was incorrect and to take another look at the gauge. She told me I was wrong and said if I wanted to check it again I could chase down the truck. (The truck that they immediately started moving when they got called out.) So I did, (not that it was even worth the almost $8.92 at this point, but out of principal.) The U-Haul service employee ever so kindly let me take pictures of the gas gauge and mileage. Sure enough, it was clearly over what was indicated in the return receipt. Thankfully, I was able to successfully dispute the charge with U-Haul customer service. I just wanted to share my experience to prevent other people from dealing with this. Very poor service and no one wants to be ripped off.

JACOB S. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Staff went the extra mile to accommodate me. I'm very pleased with the entire experience. I've already told friends about it and I will definitely be an ongoing customer. Thank you.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
2.0

Make your online pickup better so I'm not stuck at your location from 6am-7 because my trucks been blocked in and I can't get my key. Thanks

kaila S. 
Rating:
1.0

Be better

Antonio M. 
Rating:
1.0

1) Get your codes right for 24/7 truck share 2) Get your customer service lines right so when you transfer someone it doesn't hang up on them… 3 times. 3) Hire more customer service reps so there isn't a 17+ minute hold time for calling back after being hung up on 3 times 4) Fix your scheduling so that if you call someone and tell them “we don't have a truck at your location but we have it somewhere nearby” you actually have it nearby instead of changing truck size without notice or communication. 5) Fix the “limited parking” situation at this location so that cars can park AND trucks can safely drive in or out without issue

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Wren P. 
Rating:
4.0

The experience was great, mainly because of the efficiency and friendliness of the staff. The equipment was good. It's kinda difficult to get out of the lot towing a trailer because of all the cars parked on the road.

Frederick T. 
Rating:
5.0

As usual, great service, great work, on time and for quote. They way everyone should do business.

David M. 
Rating:
5.0

Great experience. Counter person with long red dyed hair was great. Checkin person was great too

Susan K. 
Rating:
3.0

make drop off key box more visible

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR A. 
Rating:
4.0

The business is very busy and the building is poorly designed with so much traffic coming in and out while trying to get stuff out of storage.

Mark W.  |  Overall Experience 
Rating:
5.0

Employees had a great attitude despite being under staffed. Hopefully more people will apply for work so these great people can get the support they need.

Joshua C. 
Rating:
4.0

Only one person was at counter, waiting time was more than 30 mins. It would be better to have multiple personnel working at counter, especially morning.

Masayoshi M. 
Rating:
5.0

Customer did not leave a comment.

Sabrina S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Kimball B. 
Rating:
2.0

No place to park my car while using the rental. I had to park in a Walmart parking lot down the road, walking along an extremely busy 4 lane state highway. Very expensive for a 4-hour rental, total was $155.

Lisabeth J. 
Rating:
3.0

Narrow road north of UHaul lot seems a code violation. It handles way too much truck, trailer and car access. Cars illegally parked up onto sidewalk, and still extremely narrow.

Evan B. 
Rating:
1.0

The gal behind the counter "mistakenly" tried to over charge me. When reserving online I was given the option to select another drop-off location to save about $80 which I did then finalized my online order. When I went to pick it up that gal behind the counter said that the $80 higher price was due. I said that I remembered a lower price when reserving on line. She looked into it and eventually found it but had to find a way to add it to my reservation which I did appreciate but why was she given a higher price for me to pay?. I admit that it may not have been the fault of the gall behind the desk because she didn't design the website but whey didn't u-Haul just give her what I did online? Also, even though they did give me the $80 discount they did find more fees including adding tax. I'm not apposed to paying for a service or tax but I do expect that a website that has all the information that the lady at the counter has could calculate those fees and taxes before I hit the "Reserve" button. I guess it is what u-Haul has to do to appear cheaper then their competition even if they cost more.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Emrys H. 
Rating:
4.0

Low staff levels created a 30 minute wait. Frustrating.

Steven W. 
Rating:
5.0

It was a very easy transaction both at the pick up and drop off locations. The equipment was very clean. The cab overhead light and lens were missing. The passenger door lock had been destroyed and DVD the tail pipe was crushed so much so that I'm surprised it ran with all the back pressure it caused.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

BREA G. 
Rating:
4.0

The clerk tried to charge me for gas saying that I brought it back with less than I had when I checked out. This was not true and I had him check again, then he agreed that I brought it back with enough fuel.

KEVIN M. 
Rating:
5.0

Done professionally and quickly!

Ken B. 
Rating:
4.0

Julz was fantastic. Third truck in a 3 stage move. Worked with her a couple of times. She is a winner and good for business!

Timothy S. 
Rating:
2.0

Customer did not leave a comment.

Verna G. 
Rating:
4.0

Customer did not leave a comment.

Deborah F. 
Rating:
3.0

Customer did not leave a comment.

Liam T. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
3.0

Fast and efficient thanks.

Scott D. 
Rating:
3.0

Parking and trying to get to storage was a challenge. We work during weekdays and only could come on Saturday or Sunday and could not back up to loading ramp. We even got stuck one time between others and trucks coming into lot. Can’t the drive up entrance be on the other side near the street and storage on opposing side ? Just feedback here only. Overall everything was good just trying to get into lot was a nightmare.

Rhonda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben A.  |  Overall Experience 
Rating:
1.0

I had the unit for 8 years, every year the price went up! I would get threatening emails if I was a few days late! When I came to pick up my stuff, I had lost the key and needed them to remove the lock, I was told I would have to wait for at least an hour and a half before anyone could remove the lock. This was Sunday, at 10:30, the male that had been there before opening, went up to remove the lock, it took all of 5 minutes to complete the task! I was charged $50.00 to wait almost 2 hours and it could have been done at 9:00 am! I can not in good conscience recommend your facility or services to anyone!

FRANCISCO M.  |  First Impressions 
Rating:
5.0

The customer service person was great! He clearly explained their policies to me before I went to my assigned storage space. The other employees there were also very helpful when I was confused getting to my storage unit.

Vanessa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty b.  |  Overall Experience 
Rating:
4.0

Possibly due to staffing shortage and web site issues I had some long wait times when I called. When I did get through they were courteous and professional.

Carmen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole a.  |  Overall Experience 
Rating:
1.0

Dan Ackman was horribly unhelpful and made our moving experience extremely stressful. After scheduling months in advanced and being told multiple times we would be able to pack our ubox at the Bellingham facility we were told two days before that we were packing our box at Ferndale. We specifically chose to have a storage unit at Bellingham so that we could pack our box there directly from the unit. When we expressed our concerns to Dan he said that we would be able to pack there on Friday (7/16) as long as we were done by 5. He said he would bring the box himself at 8:00am and bring it to the Ferndale facility that night. We were extremely grateful as this saved us time and would make moving much easier. That morning we showed up and the box wasn't there and there was no sign of Dan. We talked to an employee who informed us that they didn't even know what time he was going to be there. Dan never showed an we were left scrambling for a way to pack our box. We called the Ferndale facility and they were not even aware that Dan had made arrangements to get our box for us. Dan had lied to our faces to get us to leave and left us with no way to get our box packed. Because of this experience I do not feel comfortable using u-haul ever again. The only good part of this entire experience was the lovely people at the Ferndale facility who helped us get everything in order when the Bellingham facility left us hanging.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Great place to store items that are important to you. This was the most secure storage facility I have ever used. I was more comfortable with its security, than my own private attached residential garage.

john m.  |  Overall Experience 
Rating:
5.0

I am happy to have had a secure place to store my memories thank you.

shawndra s.  |  Overall Experience 
Rating:
5.0

Staff very helpfull, helped backing up my truck to unload area without having to ask for it. Got the storage close to unload area.

MARK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marques R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma H.  |  First Impressions 
Rating:
5.0

The entire staff were outstanding! Excellent customer service!

Lowell K.  |  First Impressions 
Rating:
5.0

Other than the prices going up, U-Haul had an excellent service in all categories.

patricia a.  |  Overall Experience 
Rating:
5.0

Dan the manager was very helpful and a great leader in his roll.

Michelle B.  |  Overall Experience 
Rating:
5.0

I apologize, but, her name will be on the ticket. Not sure if her name was Carla, but, on my self storage information. She is a rising star with Uhaul. I met the general manager and he was great and can see why she is an extension of his leadership. She absolutely knows Uhaul, the services and navigation of the computer. Super skilled in time management, facilitation and captures her customers. My son and I were exhausted driving from WY to Bellingham WA, and she made the last stop very easy. If I owned a company I would steal her away. Service driven, dedicated and exceptional customer service!!! Using Uhaul for all my rack installations and other moves in theBellingham area. Great agent and service!!!!

DOREE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE M.  |  First Impressions 
Rating:
5.0

Staff was always helpful and friendly. Thank you for everything!

carolina b.  |  Overall Experience 
Rating:
5.0

Unfortunately, we were unable to complete our rental as motorcycles can no longer be stored here. The staff, however, were great. They were very apologetic and helped us locate an alternate facility.

JOHN W.  |  First Impressions 
Rating:
4.0

The storage price went from about $50 to $75 in about 5 years. Too much for the items I had in storage. And I was recently charged a $20 dollar late charge. I simply forgot to make the payment. A reminder would would have been more appropriate than a $20 late charge.

ARTHUR J.  |  Overall Experience 
Rating:
5.0

I’m so sorry Bellingham uhaul team that I was behind in rent and even though I was way behind. You folks (The bham team) was more than kind with me. My intentions was not to fall behind. But because of your kindness and patience with me I will forever be greatful. Bham uhaul you all rock & again I’m truly sorry. Thank you all

Shanyece W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan m.  |  Overall Experience 
Rating:
5.0

Excellent all around. You guys are amazing. Thank you.

Daysha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry S.  |  Overall Experience 
Rating:
3.0

No one greeted me when I arrived though 4 workers and no customers. Then upon returning to assess a double charge..left emails and msg as well as hand written msg with rude Male worker. Still no refund still no one has contacted me as of today!

Lynda K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MELANIE W.  |  First Impressions 
Rating:
4.0

The staff were friendly and super helpful. The parking lot and “share space” by the elevator was a bit junky - It had more broken down stuff than usable stuff. Overall I would recommend this place because of its helpful staff and because it easily met my storage needs without any hassle.

marie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia C.  |  Overall Experience 
Rating:
5.0

Great facility, staff friendly, unit was extremely clean!

nicole a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brian c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corazon b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen H.  |  Overall Experience 
Rating:
4.0

Great service we were able to check in a day earlier than our reservation date. Originally we had a reservation for a 10x10 at the Ferndale,WA location but upon arrival we found out they did not have any available so luckily the near by Bellingham location did and we were able to get in right away they even took the truck and trailer for us.

Anna G.  |  First Impressions 
Rating:
5.0

Great service and place to store things.

Kelley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan L.  |  Overall Experience 
Rating:
5.0

best storage location I have ever used or seen!

Don W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karl s.  |  Overall Experience 
Rating:
5.0

Both Matt’s at the Bellingham location were very helpful and courteous.

David R.  |  First Impressions 
Rating:
4.0

weekend troubles (minor) contact was poor

karl s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah C.  |  First Impressions 
Rating:
1.0

6th bad experience with uhaul.... I know a lot of people are moving.... but man at one location they did my wiring for my toe hitch wrong, another location the Employee would not wear a maskand wanted me to come in the store, at another location the employee wanted to talk to me about how stupid it is to ask COVID related questions. At this location, I had to call 4 times (the fourth time I was on the way to the storage unit) to confirm I had a storage, as the other three times, no one could find the reservation. The employees for the most part wore masks (at the bellingham store) but not always and did not when moving the truck I was about to get into (not happy with this). And I was supposed to have a free month storage, which I got, but I was only there like 2 or 3 weeks and when I left I asked them if there was anything that I need to do to close my account. they said no your good and then I got an email that said I was late on my payment. I called the UHAUL number and a customer service agent said that he would pass the message along to the manager and I would be contacted in 24 to 48 hours, which did not happen. I called a second time to make a complaint, at which point he responded .... But man it has been like pulling teeth working with Uhaul AND THEY DO NOT TAKE THE SAFETY PRECAUTIONS OF WEARING A MASK AT ALL TIMES AND KEEPING DISTANCE (especially AT THE EVERETT LOCATION.... the guy there walked straight up to me without a mask and took the keys from my hand. this is an insult to my safety and respect). I will let those know whom have to use you guys how difficult it has been to work with you and for the price I have paid, I would like to feel like I am being treated like a customer. I work in healthcare now and used to be in customer service and have not had good customer service with UHAUL in this past year.

Chelsea B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisa T.  |  Overall Experience 
Rating:
4.0

Friendly staff. Loved the free first month as I was only using the unit for 10 days. No complaints.

brien m.  |  Overall Experience 
Rating:
5.0

Friendly, efficient service

LYNDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meghan L.  |  First Impressions 
Rating:
5.0

I have had so many bad experiences in the past two years with uhaul. While I did have to call three time to finally get locker scheduled but the guy at the location on meridian was awesome

Chelsea B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean m.  |  First Impressions 
Rating:
4.0

The facility is amazing. It is the cleanest and most convenient we have found. Thank you! The only suggestion is that check-in took a very long time, even though we had filled out most of our information online. It seems to be a time-consuming clunky process that could be streamlined.

sharon r.  |  First Impressions 
Rating:
5.0

The staff especially Matt and Wyatt were very efficient and helpful.

Kathleen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley G.  |  First Impressions 
Rating:
2.0

Rented storage room online. Arrived next morning to bring my stuff and had to wait 45 minutes to talk to someone because they were the only ones their until 11. Instructions started out ok until he told me he would take me down the first time then. Drew on the map and said check in here. Didn't get my key card until several days later when I realized that I was supposed to have one. And not once of the 5 times I entered my storage without checking I did anyone check on the alarm going off. Over all I'm rather dissatisfied so far.

Barry B.  |  Online Move In 
Rating:
5.0

Excellent staff and service

Patrick H.  |  First Impressions 
Rating:
5.0

Suck kind and quick service! The staff member Stephen was great!

Patrick H.  |  First Impressions 
Rating:
5.0

The front desk assistant was very helpful and informative. Excellent customer service.

elena s.  |  First Impressions 
Rating:
5.0

Very Professional kind young People. Met our needs well went out their way to assure our unique needs as disabled Patrons were met.

Alvin K.  |  First Impressions 
Rating:
5.0

The service was outstanding. The two gentlemen that were there, were very helpful and courteous.

joanie h.  |  First Impressions 
Rating:
4.0

Rachel who signed me up and explained the costs and details of opening a storage account was knowledgeable and courteous.

THOMAS W.  |  First Impressions 
Rating:
5.0

Great

MICHAEL F.  |  Reservation 
No reviews have been submitted for this location.

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