The guy working the outside return process was friendly, professional and efficient.George L.
Customer Reviews for U-Haul Storage of Bellingham
Bellingham, WA 98226
(**Limited on site Parking**)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The parking is horrible. Not sure much can be done.Geneva S.
They are a great example of what a business should look like. Great place to get your rental today truck, trailer storage or moving products.Edwin D.
Customer did not leave a comment.Johann L.
If you had a serviceable app it would be a much better experience . App is awful if it actually did anything.George N.
Customer did not leave a comment.CHARLES F.
truck was nice to drive easy to tow carPeter B.
I had a very good experience and have no critiques. The staff are, friendly, clear, and helpful. The vehicle we used was well maintained, reasonably priced, and clean.Tina N.
Customer did not leave a comment.Nicolette B.
Customer did not leave a comment.Janice K.
Customer did not leave a comment.Beth J.
Customer did not leave a comment.Brian S.
100% great people. Zero drama in front or back of office. Guy that hooked up the trailer went way above and beyond cleaning/fixing my corroded connection. 100% positive experience here and I'll probably write a 5 star Google review of this location. With my interactions with every employee at this locations, nothing needs work...BRENT C.
Customer did not leave a comment.JAMES VICTOR T.
Customer did not leave a comment.PAUL DAVID L.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Kerry G.
I was trying to use the app to pick up my truck and it wasn't working. A wonderful employee came over and helped me out. Even though there was a long line, he took me to an open register and got me checked out. He saved me from being late and missing my movers! I really appreciated his help. The truck was great and easy to drive once I got used to the size.Joan W.
The app and customer service from the app was horrible. The person who called me to verify information was snippy and had a bad attitude and was not helpful at all. I tried to pick up using mobile and it was not easy and I ended up having to ask someone for help. Something that should have took a few minutes took over half an hour. Would not recommend the app.Shannon H.
Customer did not leave a comment.TERRENCE U.
Customer did not leave a comment.Yubphaluk S.
Telephone service was terrible, especially when transfered out of state.Clark C.
It was a cluster! Took forever for mobile app to load, then the exit was blocked and we had to wait to get out.Rod C.
Customer did not leave a comment.Caitlyn H.
Upon inspection of the truck, I noticed the gas cap was hanging loose. After screwing the cap back on and getting on the road, I noticed the fuel level was almost empty. Within a minute the low fuel light came on.Bradley H.
I was greeted promptly and attended to right away which I appreciate. Checkout was done in no time. The location is very convenient.Dorothy S.
Customer did not leave a comment.Mardelyn S.
I would not be able to give a good review of the facility where I returned the van however.Tyson E.
Both of the young ladies who helped me with the initial rental and the final invoicing or fantastic!SHENANDOAH M.
Customer did not leave a comment.GLORIA O.
Not charge 40 dollars for the one gallon of gas I used going only 10 miles when the employees arbitrarily decide the needle went down a bit too much. Ridiculous.Alexander R.
The young woman who helped us went the extra mile to get us the best possible deal on the truck we rented. She was great.KIMBALL RICHARDS B.
Customer did not leave a comment.DANIKA R.
The guy that assisted me in setting my storage rental was friendly and helpful…. Everyone else seem to have a clue what they are doing. I shouldn’t be put on hold for 15 minutes for someone to look up my account “that there is no record of” when I literally signed up and paid for the day prior.cassie w. | First Impressions
The trailer hitch needed grease and wasn't tightened down enough. I didn't have grease or time to go back to the uhaul location for two reasons: 1) it took 45 minutes just to get the trailer because the store was slammed with a huge line. 2) despite being there in time for pick up, I was still required to bring the trailer back at 1pm for another reservation. I needed to do a furniture pick up and couldn't spare extra time to locate grease to tighter the trailer. It was jumping and swaying the entire time I used it and really frightened me. The person who hooked me up didn't check the lights or tire pressure before sending me out. It would've been a huge difference if the person used grease to tighten the hitch and check air pressure to ensure I was safe. While the huge line of customers was unpreventable, taking a few minutes to check air pressure, check lights, and use grease to tighten the hitch would have ensured I was safe for the road.Spring P.
Customer did not leave a comment.JOE M.
I've rented trailers many times from this location and my experiences have always gone well, but the folks at Uhaul went above and beyond this time around!! Originally, I had reserved a 5x8 utility trailer, but when I arrived to pickup, they discovered that the trailer had not been returned yet. After a quick scan of their inventory, they were able to get me outfitted with the larger 6x12 utility trailer for the cheaper 5x8 rate! I had all the space I needed for a big dump run and for hauling the materials for my project. They even extended my return time by 2 hours at no cost! As we plow forward in this digital age, I find it harder to get quality customer service. Dan Ackman and the staff at Uhaul have proven that good old fashioned service is alive and well! Way to go, Uhaul!!DANIEL S.
It would be nice to improve parking but probably not possibleBarry Z.
Customer did not leave a comment.Donna D.
As always great customer service and your vehicle's are ready well kept.Lani M.
Customer did not leave a comment.Gordon P.
Customer did not leave a comment.Thomas S.
very simple and easy process.jaan L.
Customer did not leave a comment.Joshua K.
It was all goodTracy W.
Customer did not leave a comment.SCOTT BRADLEY L.
Nice and quick! Really good!PRESTON G.
Location has no parking! Staff were rude! Tank at 1/4 at pickup.Allyson P.
Was not notified upfront that there would be a $20 extra charge for after-hours drop-off. It would have been more convenient for us to drop it off in the morning during business hours, but we chose to return the vehicle earlier to make it available for someone else and got penalized in the process.Kirtika R.
Customer did not leave a comment.Mitzie E. | Overall Experience
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.Samantha G.
Customer did not leave a comment.Tifarah A.
When I initially rented the unit on June 18th the experience was good and when I went into pay my monthly bill it was ok as well. Then came the day we were moving out September 12th. My niece and great niece drove up from Puyallup to get all the the items in the storage unit#2527. They rented a moving truck from your facility. They drove it out to my place in Ferndale to pick up some items that I had to give them. It wasn’t until we went back to your facility that we found out your elevator was not working. I’m 67 and a friend of mine, the same age as well as my to nieces were all the help we had. I went to the office and asked for help. The person behind the desk, I believe her name was Julz had no idea the elevator was broke down but there was another person a man, that said to Julz that it was broke the day before as well. Julz tried calling a supervisor and perhaps you as well. It was painfully obvious know one from your company deemed it important enough to react to her call. My wife also asked for help moving things and the man said they are not allowed to help move things. We struggled and got everything except 6 dining room chairs moved down the stairwell. Julz did the best she could but your team was completely overwhelmed. My Niece, Julie Casiano rented from you and I think you company owes her some money back as nothing about the elevator was mentioned upon renting the truck although in fairness, you crew likely didn’t know we were moving things out from your facility that day. Tomorrow morning I’ll be contacting your customer service dept and complain to them. It’s really unfortunate this happened the way it did but point blank, it did happen and I think it needs to be addressed and corrected by either you or upper management. It’s highly unlikely I will use your facility again and I’m hoping know one else has to be put through this. I wish I could have written a positive feed back comment but I can’t.John J. | Overall Experience
Customer did not leave a comment.Steven W.
Amazingly friendly staff!Paul P.
What would be most helpful would be to change the per mile rate back to $.89/mile from the current $1.29/mile. My experience today was very positive, however the rate increase of $.40/mile more than before may preclude me from renting again in the future. It is simply too high!Richard J.
Customer did not leave a comment.Trenton C.
Very easy check in/out. Will rent from again!Jared C.
Customer did not leave a comment.STEVEN S.
The Uhaul app did not work, it would not upload the picture of where I left the trailer and therefore would not let me complete the after-hours check-in. I was then charged a fee due to this mistake. The App did not work well but Daniel, the location manager was great and resolved the issue. Please fix your application.MARK M.
Pick up was horrible because parking lot was too jam packed. Then when we went to unload our storage unit. There is one elevator for the whole building and it was out of service. Unloading everything down two flights of stairs in an 80 degree building was a nightmare. But we couldn't come back because we already drove two hours to pick this unit up. Then we were in the office asking what to do about the elevator not working. Its under staffed and the employees are stressed. They tell us even if the elevator is broke that they cannot help us. One gal had a break down, which I DO NOT BLAME HER FOR! Literally the worst experience ever! And to top it off we way OVER PAYED. we were gonna get this done in august and it was only $170... this time we payed $420 for a huge hassle of a day. Not worth it especially with the broken elevator! I would never recommend this place.JULIE C.
Staff was very considerate and efficient getting me on the road and with my return of the vehicle. Greatly appreciapted.Michael D.
Customer did not leave a comment.Yvonne D.
Customer did not leave a comment.Wesley G.
Customer did not leave a comment.Stuart P.
Don't rent dangerous vehicles to customers. They tried to get me to take a 27ft truck that had the catalytic converter removed and they knew it. I think they wanted me to drive it off the lot and make me liable for the damages. I could say more but I doubt it would do any good.Richard S.
Customer did not leave a comment.ARIANNE D.
Julz, the clerk was excellent and very helpful and interested. The truck was okay, not much fun to drive but worked okay.David N.
Dakota is the absolute best customer service I've ever experiencedRosie B.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Nicholas F.
Great customer service from start to finish! Made moving day a very simple process. Thank you!NATHAN G.
This pickup location was way out of our way and I never got a call from anyone at u-haul telling me it was changed to this location. I had to call 5 places before I got an answer and everyone was short, burnt out, and annoyed. This cannot be your process. The Bellingham staff was very nice but clearly overworked as they were extremely understaffed. It shows! I feel bad for the employees. You need to take better care of your workers.Mckensy P.
could use some more counter help !TIM P.
There were long lines because there were few employees working and no seating, even while filling out lots of paperwork. I'm disabled and cannot stand for long periods. If you are going to make customers wait, at least make us comfortableAaron J.
Customer did not leave a comment.Matthew S.
Increase its parking.Catherine M.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Mark K.
The pickup truck I rented was super clean. The staff were friendly and knowledgeable. Overall rental experience was excellent.Kimberly C.
Customer did not leave a comment.Robert S.
Friendly helpful staff.David S.
Customer did not leave a comment.Richard R.
I checked back in after hours, and tried to do the check-in through my phone. However, it didn't let me progress past the "share location" page, even when I followed the steps to enable location sharing. I left the van and put the keys in the key drop, and then sat on hold for 30 minutes until I could connect with a customer service representative to explain what happened. When I finally did speak with the right person, they assured me it was a glitch that many iphone users experience. I found the service to be good at the Bellingham location, but the customer service experience over the phone could be vastly improved - I had to call in twice with questions that could not be answered by the automated messages, and each time it took me 30+ minutes of waiting on hold. Extremely frustrating, but I'm happy with my experience with the actual equipment and the in-person service.ISABEL B.
My contract stated i had the truck for 24 hours. I was done with it the same day and have no place to store it once i was done. So i dropped it off a day early and followed the instructions on the app. So i get my statement the next day and i see a convenience charge for $20. Apparently this is for the use of your app and whatever energy i had to use personally to deposit your keys in your drop box. What a royal rip off. I thought dealing with the other locations was bad. Atleast i didn't get charged for their bad attitudes. Here i get charged for dropping off equipment a day early and after hours.Gustavo A.
We've rented trailers from these guys & gals for three years and they've always been easy to work with. I appreciate that.Richard A.
Customer did not leave a comment.Debra G. | Overall Experience
Customer did not leave a comment.Richard H.
This station has the freshest Chevrolet flatbed trucks. I usually rent a truck just hoping it bumbles along, but id take a bellingham U-Haul Silverado out just for a joyride anytime.Yael P.
Customer did not leave a comment.SHEILA R.
Better pre-inspection of their rental spaces. One of the three which I rented did not have a lock. Another has a faulty railing system, which jams when you try to open and raise it's sliding door. And I had to taket this one it as is. And I am a Senior Citizen!Gregory O.
Customer did not leave a comment.Meital F.
Excellent customer service. Excellent equipment. Easy reservation process. Well done all!Mark H.
Getting in and out of the location was a pain but everything else was great.Matthew W.
Customer did not leave a comment.Hannah C.
Customer did not leave a comment.Sandeep S.
Customer did not leave a comment.Dave D.
Customer did not leave a comment.Rachel R.
Customer did not leave a comment.ABRAHAM D A LEVI B.
Customer did not leave a comment.Sammy H.
Customer did not leave a comment.Michael S.
The business is very busy and the building is poorly designed with so much traffic coming in and out while trying to get stuff out of storage.Mark W. | Overall Experience
Parking and trying to get to storage was a challenge. We work during weekdays and only could come on Saturday or Sunday and could not back up to loading ramp. We even got stuck one time between others and trucks coming into lot. Can’t the drive up entrance be on the other side near the street and storage on opposing side ? Just feedback here only. Overall everything was good just trying to get into lot was a nightmare.Rhonda H. | Overall Experience
Customer did not leave a comment.Jon J. | Overall Experience
Customer did not leave a comment.Ben A. | Overall Experience
I had the unit for 8 years, every year the price went up! I would get threatening emails if I was a few days late! When I came to pick up my stuff, I had lost the key and needed them to remove the lock, I was told I would have to wait for at least an hour and a half before anyone could remove the lock. This was Sunday, at 10:30, the male that had been there before opening, went up to remove the lock, it took all of 5 minutes to complete the task! I was charged $50.00 to wait almost 2 hours and it could have been done at 9:00 am! I can not in good conscience recommend your facility or services to anyone!FRANCISCO M. | First Impressions
The customer service person was great! He clearly explained their policies to me before I went to my assigned storage space. The other employees there were also very helpful when I was confused getting to my storage unit.Vanessa W. | First Impressions
Customer did not leave a comment.betty b. | Overall Experience
Possibly due to staffing shortage and web site issues I had some long wait times when I called. When I did get through they were courteous and professional.Carmen W. | Overall Experience
Customer did not leave a comment.nicole a. | Overall Experience
Dan Ackman was horribly unhelpful and made our moving experience extremely stressful. After scheduling months in advanced and being told multiple times we would be able to pack our ubox at the Bellingham facility we were told two days before that we were packing our box at Ferndale. We specifically chose to have a storage unit at Bellingham so that we could pack our box there directly from the unit. When we expressed our concerns to Dan he said that we would be able to pack there on Friday (7/16) as long as we were done by 5. He said he would bring the box himself at 8:00am and bring it to the Ferndale facility that night. We were extremely grateful as this saved us time and would make moving much easier. That morning we showed up and the box wasn't there and there was no sign of Dan. We talked to an employee who informed us that they didn't even know what time he was going to be there. Dan never showed an we were left scrambling for a way to pack our box. We called the Ferndale facility and they were not even aware that Dan had made arrangements to get our box for us. Dan had lied to our faces to get us to leave and left us with no way to get our box packed. Because of this experience I do not feel comfortable using u-haul ever again. The only good part of this entire experience was the lovely people at the Ferndale facility who helped us get everything in order when the Bellingham facility left us hanging.Jessica S. | Overall Experience
Customer did not leave a comment.Robert M. | Overall Experience
Great place to store items that are important to you. This was the most secure storage facility I have ever used. I was more comfortable with its security, than my own private attached residential garage.john m. | Overall Experience
I am happy to have had a secure place to store my memories thank you.shawndra s. | Overall Experience
Staff very helpfull, helped backing up my truck to unload area without having to ask for it. Got the storage close to unload area.MARK K. | First Impressions
Customer did not leave a comment.robert c. | First Impressions
Customer did not leave a comment.Marques R. | Overall Experience
Customer did not leave a comment.Emma H. | First Impressions
The entire staff were outstanding! Excellent customer service!Lowell K. | First Impressions
Other than the prices going up, U-Haul had an excellent service in all categories.patricia a. | Overall Experience
Dan the manager was very helpful and a great leader in his roll.Michelle B. | Overall Experience
I apologize, but, her name will be on the ticket. Not sure if her name was Carla, but, on my self storage information. She is a rising star with Uhaul. I met the general manager and he was great and can see why she is an extension of his leadership. She absolutely knows Uhaul, the services and navigation of the computer. Super skilled in time management, facilitation and captures her customers. My son and I were exhausted driving from WY to Bellingham WA, and she made the last stop very easy. If I owned a company I would steal her away. Service driven, dedicated and exceptional customer service!!! Using Uhaul for all my rack installations and other moves in theBellingham area. Great agent and service!!!!DOREE S. | First Impressions
Customer did not leave a comment.GEORGE M. | First Impressions
Staff was always helpful and friendly. Thank you for everything!carolina b. | Overall Experience
Unfortunately, we were unable to complete our rental as motorcycles can no longer be stored here. The staff, however, were great. They were very apologetic and helped us locate an alternate facility.JOHN W. | First Impressions
The storage price went from about $50 to $75 in about 5 years. Too much for the items I had in storage. And I was recently charged a $20 dollar late charge. I simply forgot to make the payment. A reminder would would have been more appropriate than a $20 late charge.ARTHUR J. | Overall Experience
I’m so sorry Bellingham uhaul team that I was behind in rent and even though I was way behind. You folks (The bham team) was more than kind with me. My intentions was not to fall behind. But because of your kindness and patience with me I will forever be greatful. Bham uhaul you all rock & again I’m truly sorry. Thank you allShanyece W. | Overall Experience
Customer did not leave a comment.dan m. | Overall Experience
Excellent all around. You guys are amazing. Thank you.Daysha B. | Overall Experience
Customer did not leave a comment.Ross M. | Overall Experience
Customer did not leave a comment.Sherry S. | Overall Experience
No one greeted me when I arrived though 4 workers and no customers. Then upon returning to assess a double charge..left emails and msg as well as hand written msg with rude Male worker. Still no refund still no one has contacted me as of today!Lynda K. | Online Move In
Customer did not leave a comment.MELANIE W. | First Impressions
The staff were friendly and super helpful. The parking lot and “share space” by the elevator was a bit junky - It had more broken down stuff than usable stuff. Overall I would recommend this place because of its helpful staff and because it easily met my storage needs without any hassle.marie d. | Overall Experience
Customer did not leave a comment.Sonia C. | Overall Experience
Great facility, staff friendly, unit was extremely clean!nicole a. | First Impressions
Customer did not leave a comment.brian c. | Overall Experience
Customer did not leave a comment.Richard G. | Overall Experience
Customer did not leave a comment.TINA C. | Overall Experience
Customer did not leave a comment.corazon b. | First Impressions
Great service we were able to check in a day earlier than our reservation date. Originally we had a reservation for a 10x10 at the Ferndale,WA location but upon arrival we found out they did not have any available so luckily the near by Bellingham location did and we were able to get in right away they even took the truck and trailer for us.Anna G. | First Impressions
Customer did not leave a comment.Deborah C. | First Impressions
Friendly, efficient serviceLYNDA B. | First Impressions
Customer did not leave a comment.sean m. | First Impressions
Excellent staff and servicePatrick H. | First Impressions
Suck kind and quick service! The staff member Stephen was great!Patrick H. | First Impressions
The front desk assistant was very helpful and informative. Excellent customer service.elena s. | First Impressions
Very Professional kind young People. Met our needs well went out their way to assure our unique needs as disabled Patrons were met.Alvin K. | First Impressions
The service was outstanding. The two gentlemen that were there, were very helpful and courteous.joanie h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!