Customer did not leave a comment.Patrick H.
Customer Reviews for U-Haul Storage of Burien
Burien, WA 98168
(@ 138th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not very good customer service. The place looked messy and unattractive. The prices are not competitive with other options, like home Depot for short term rentals.Rafael G.
I rented the same 5x8 inclosed trailer again! Fresh bearings made it track much better!! It's missing some Tiedowns, and needs to be thoroughly cleaned, but always gets the job done!! Always helpful and professional staff, make renting easy👍👍Rick T.
Customer did not leave a comment.Abdulaziz A.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Patrick H.
They need to have more useful equipment closer to my town. It was a very long commute to pick up a car hauler trailer (almost 2 hrs) We have 1/2 dozen U-Hauls all around my area but not one had a car hauler trailer. Returning they wouldn't let me drop at a more convenient location I had to take trailer back to where I rented it from I won't do it again.Chris L.
Customer did not leave a comment.Timothy C.
The personnel where polite and knowledgeable as well as helpful and I appreciate them very much.Dennis F.
Customer did not leave a comment.Bonnie S.
Customer did not leave a comment.Jennifer P.
Good customer service 👍Terry F.
Customer did not leave a comment.Chuck H.
I had to return the truck about 25 miles away when a facility was within 4 miles of my house. I was also charged one day of insurance when I didn't take insurance in the basic contract.Barbara O.
Customer did not leave a comment.Daniel Z.
It hurts me deeply that I had to deal with and purchase your companies relentless and shameless marketing for overpriced services.John R.
Mike was very helpful and provided top notch service.NICHOLAS S.
Customer did not leave a comment.ROBIN E.
Customer did not leave a comment.Neil D.
Customer did not leave a comment.Melody S.
I had some safety issues with the van this week. The drivers side seatbelt was tearing 1/3 of the way through. The right rear blinker wasn't work on this van and the van I had last week. I also had a dash board notice that the tire sensors were not working. The last thing I noticed was the lock button on the drivers side was being faulty and would pop off the door.Benjamin J.
Customer did not leave a comment.MIGUEL H.
Customer did not leave a comment.Brooke K.
Customer did not leave a comment.Marjorie S.
Customer did not leave a comment.Biniyam G.
Customer did not leave a comment.HYONJAE D.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Carlyn R.
Great service, friendly staff. Recommend to everyone that need to rent to visit this location.Nguyen P.
Customer did not leave a comment.RebeccaAnne S.
The lot was so full that when I pulled the trailer in, I was barely out of the street by inches. Busy Monday morning, but this is a major safety issue.Curt H.
Rental truck cab smelled like cigarettes, which was not great. I understand it's hard to combat this once a truck leaves the lot, but just a note that this was a notable downside to our rental experience.Sarah H.
Great staff, helpful and easy to get what you needBrandin H.
Excellent customer service. Friendly and helpful staff who went above and beyond to ensure my trip was safe.Ricki G.
The attendants at this location were very helpful and just the nicest people. We had a very good experience.Anne M.
I would not recommend this location to anyone without telling them to be very careful about what they are signing up for and making sure that they fully understand the terms. I did initially rented a one way because I wasn't sure if I would be coming into the city. It ended up that I had to return so I called ihaul and spoke with s scheduler. She informed me that she could not change the rate but that the people at the return location should be able to. So i returned the trailer to the original location where I picked it up. However I was still charged one way because the clerk had done a pre-pay. My husband rents trailers thru U-Haul often and he has never had problems or had been fully charged prior to return. I live in Port Orchard and I don't think that I will ever rent a trailer in the city again. I am very disappointed and dissatisfied with my first experience renting a trailer from your location and business.Evonne M.
Customer did not leave a comment.Rob P.
Customer did not leave a comment.Linnea K.
Customer did not leave a comment.Christopher H.
Uhaul inter bay is the worst establishment I have been to in my life. Truly one of the rudest managers who multiple times admitted fault yet told me to go kick rocks after giving away my rental for being 30 minutes lateTaylor Z.
Customer did not leave a comment.luis M.
Customer did not leave a comment.Tim R.
The young men were pleasant and helpfulKAREY G.
The truck that was given to us was not in good shape. We couldn't drive over 30 mph which made moving difficult. We didn't have time to get a different truck because we had movers ready to go. We were told that we would get $$ back for our inconvenience but that didn't happen as well.Britney L.
Michael was very helpful and courteous.Jill L.
Customer did not leave a comment.Manuel C.
Customer did not leave a comment.Philip H.
ElÃseo was very helpful and friendly. Thank you so much.Brian T.
Provide better customer care and honor the best rate per your guarantee.robin M.
Amazing how different these last two rentals were!catherine N.
Truck box had terrible smell. Check engine light was on. Handle for window roller fell off. Still not received email receipt.John E.
I drove a total of 9 miles and they charged me for 3 gallons of gasSean A.
Customer did not leave a comment.Leila S.
Customer did not leave a comment.Pete F.
Por favor mantengan los carros limpios no se los demÃ¡s clientes pero a mi en lo personal me gusta la limpieza ojalÃ¡ tomen en cuenta mi opiniÃ³n y sean mÃ¡s limpio GRACIASBenjamin C.
Amazing customer service and lightening speed check in and checkoutHeather A.
Customer did not leave a comment.Jake R.
they said they would email me the final bill and they have not done soTimothy R.
This location was difficult to navigate in, it's not very clear where to go once entering. We approached the storefront and rolled down the window to ask what looked like an employee smoking but as we rolled to stop, they walked into the storefront. We ended up parking in an area labeled no parking. When entering the store it smelled of cigarettes, to the point I had an immediate headache. The man I spoke with about my reservation was hard to understand, looked completely disheveled, did not take us outside to look at alternate trailers since the one we reserved was not available. As I went out to look at alternatives he did come out about 3 minutes later with a cigarette in his hand. Then upon return the entrance was blocked, so we were required to drive into the exit. While we're trying to do the afterhours return and I had to get a verification code for the site five times as the site kept resetting on us while it was asking for pictures of the trailer for cleanliness. The equipment worked fine but we won't be using this location ever again. Absolutely terrible pickup and drop off experiences.Rebecca D.
Martin and Michael more than took care of me; they are the epitome of great customer service!ERIC C.
Customer did not leave a comment.Angela T.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.paul M.
Friendly customer service, equipment in good standing, Thank you!peter K.
Helpful. Knowledgeable FriendlyPatrick W.
Make sure to take pictures of everything so you don't get scammed with gas prices when you put the gas back in and also take pictures of the mileage cause they'll try and charge you $98 bucks for 1 mileErika S.
Customer did not leave a comment.Gabriel M.
Customer did not leave a comment.Garry G.
The a truck and when I shut the door, the drivers side mirror fell off its base with the pole and shattered on the ground. I didn't hit anything or bump anything but did capture video and camera footage. Looks like it was just put back on and wasn't properly fixed, leaving someone like me in the situation that just occurred. Hopefully they fix it and secure it properly so this doesn't happen again to someone else.Christopher V.
I rented a car transport and I had a 2.-5/16" ball that had to be changed out on the receiver. The worker tried to take off the nut on the larger ball and used the wrong socket and rounded off the nut. I had to buy a 2" ball to haul the trailer. The worker said I was getting a $10 discount for the price ofn my rental for his mistake. Never got it. I told him you can't use a metric socket on a SAE nut. At least most of the time. Sometimes I 'll run across a worker at U-Haul that needs more training. Everybody has to learn their job. At least he tried.John S.
When you say you'll be open a 7am that means be there at 7 ready to work. I waited 28 minutes for shop to openCharles C.
Michael the manager was great!Michelle S.
Customer did not leave a comment.William R.
Customer did not leave a comment.RABIH JOSEPH G.
Great staff. Trailer was a bit beat up looking but towed very smoothly.Rick S.
The employees we're great.Aaron G.
All of the agents were really friendly and helpful. It was an overall good experience from everyone.Brian T.
Everything was excellent. I am very pleased with the service and the truck and equipment. Well done!George A.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.Christopher U.
The staff was friendly and efficient. There was a bit of a line until a second employee came in, but even with that it was not a bad wait. I have used this location several times since I moved to this area and have never been disappointed.Sheri T.
Customer did not leave a comment.Madiera M.
Great, friendly servicePeter K.
Customer did not leave a comment.BIANCA R.
Superb customer serviceGreg H.
Customer did not leave a comment.Eric K.
The lady who helped me out was great!Keefe M.
The service was great and the check-in and out was quick. The truck was clean inside but not outside and I wasn't sure if I was going to be responsible for that? So the question about if it was clean was a bit confusing. Anyways it was great overallCristina P.
Customer did not leave a comment.Aaron S.
The truck ran rough and had to put air in the tires twice. But over all it was alright. The customer service was great!Dianna K.
Can you check your trucks because I was driving one to Portland whit engine light pop up and sometime in the trip was slow RPM spend more time then normalJuan J R.
Customer did not leave a comment.Michelle M.
The guy who helped us was very good, polite, helpfully and curtiousPAUL ROBERT N.
Customer did not leave a comment.TERRY C.
Super easy drop off and nice attendantDONALD T.
The gentleman that assisted me was very detailed and explained everything!ALISON W.
Excellent service and quick responseALLEN W.
I been doing besness with u haul sênse 1992 loco lòng distênse and storage till now this y they buose me take my money for no use it been vêry bed special with buABDELKRIM A. | Overall Experience
Customer did not leave a comment.Kevin Y. | First Impressions
Customer did not leave a comment.Becky H. | First Impressions
Customer did not leave a comment.ELIZABETH B. | Overall Experience
Your staff is typically amazing so you must be doing something right! However, they seem to operate with little supervision and little training and few processes. They had no idea how to handle an upset customer (me) when I came in after my unit had been broken into. They need more support there. All they did was look uncomfortable and shrug their shoulders.Whoever the woman was that proactively reached out to me and finalized my move out was especially helpful the past few times I was there. I wish I knew her name. As far as the facilities, they are are dirty and stinky and messy. I wished we had moved out sooner.Randall C. | Overall Experience
Someone broke into my storage and manager is rude and doesn't need the job. Please watch your camerasieasha m. | Overall Experience
I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyoneDaisy J. | Overall Experience
It would of been nice for later hour at least until 9 pm. overall good no complaints.PETER D. | Overall Experience
This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove thatlaura s. | Overall Experience
I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.John F. | First Impressions
Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!Julie H. | First Impressions
All staff is very nice and caringlaura s. | Reservation
Storage unit feels damp, so I may have to find another facility for the winter.kim v. | Overall Experience
These folks are great. Super helpful and friendly, they stored my single Ubox for a brief time until I could come and get it, and then made it easy to pick it up and bring back. Highly recommended!Janice D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!