Customer Reviews for U-Haul Storage of Coos Bay

2942 reviews

763 S Broadway   Coos Bay, OR 97420
(Highway 101)

(541) 269-1333

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 269-1333

763 S Broadway
Coos Bay, OR 97420
(Highway 101)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
1.0

Customer did not leave a comment.

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G. 
Rating:
4.0

Customer did not leave a comment.

Floyd C. 
Rating:
5.0

$19.95 on side of truck but i paid 165. For overnight and none of the costs were = to 19.95. Why is the advertising so false?

Jeanette S. 
Rating:
3.0

Be more organized. My reservation wasnt ready at pick up and the service person failed to include the requested hand dolly. I paid for and didnt recieve.

Holly K. 
Rating:
5.0

Customer did not leave a comment.

Leanna F. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Susan N. 
Rating:
4.0

Customer did not leave a comment.

Stan G. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Fast service! I was in and out in a flash!

Edward H. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Good customer service from man on duty. Good. Personable. Attentive.

Blaze C. 
Rating:
5.0

HEATHER WAS FRIENDLY AND HELPED WITH ALL OUR NEEDS AND QUESTIONS. VERY PLEASANT EXPERIENCE.

Heather N. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

neal F. 
Rating:
5.0

It was just what we needed… Easy, convenient and the gentleman was very nice and helpful.

Marilyn W. 
Rating:
2.0

Not make your customer wait for over 20 minutes to get service. I waited In my truck I was returning and only after I walked in did someone help me. Three MEN got assisted before me

Rebecca G. 
Rating:
1.0

They move my pick up location from redding to red bluff, not happy about it! I lose money and time and the personal was not helpful it all, because they can do nothing in their part. I felt abuse because they know I need it the truck... very unhappy

Margarito R. 
Rating:
3.0

MY receipt u sent to my email is very broken up and unreadable. Could you send me one that is readable. Thanks 👍

Sherri C. 
Rating:
2.0

Only one person working desk and hooking up equipment. There where 5 other people waiting behind me. Place needs more help!!

Douglas B. 
Rating:
5.0

Excellent customer service, very friendly fellow who checked me in and hooked me up with trailer, made sure everything was working properly. Very impressed with service I received.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

I needed to leave my care there for a couple of hours, and then come back for it. Seemed like there was room to park in the lot, but I wasn't allowed to do that.

Mark F. 
Rating:
2.0

Tried to check in at 645pm and was told the counter clerk did not know how to do that and to come back the next morning. Came back next morning at 7am to find that the unit I had reserved had a lock on it. Called the next day and was told it been rented to someone else and my contract has already been canceled although I was not contacted. I had to unload my trailer into my living room to get it turned in and it has made the room much more complicated and uncomfortable. Have rented and stored with other locations in the past, would not work with this location again.

Theresa H.  |  First Impressions 
Rating:
5.0

The customer Service was amazing and handled the while process flawless even when U-hauls computer had stuff incorrect in the system.

jeff W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

The man who helped us, Sheldon I think, has always been very helpful both times we've rented uhauls. Even though the store was packed when we came in, he was polite and professional to everyone there.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Jay N. 
Rating:
3.0

Upon returning the rental truck, the 1 lady that was there is VERY RUDE!! She was inconvenienced and had to put her cigarette down to help a customer. Cussing and having an aweful attitude. When we rented a truck last weekend she was the same way. The guys there are amazing but this lady is just nasty and has no customer service what so ever!!

Julie C. 
Rating:
5.0

An alert that tells when the back door is not latched would be good. Also, if the back door latch had a built-in lock that would be most helpful' Thanks, it's always a great truck just as it is.

Tina R. 
Rating:
5.0

Same as above

Wendy L. 
Rating:
5.0

Sheldon is an excellent manager. Uhual you are lucky to have such a hard working manager who goes above and beyond to help the customer. He even took calls after hours to assist....that is a good dedicated person. He deserves a pay raise. On. Another note. What could UHual do better. Less pads per box should be an option. I had struggles in LA having the driver being reluctant to take two packages of blankets back to the shop ....stating no room in large truck cab . Then she took them back. Also I was not happy that on box had a board patch inside the box. This preventing me sliding picture frames along that side. The board was an inch thick. These boxes are expensive to rent. Come on U Hual You are making cheap cargo boxes and charged me almost 3 grand for three boxes......your product arrived cracked and dented. Make your box out of metal like all other pods. Train your people better on the fork lift. La driver picked up one box when the box was not against the mast....this caused her to be completely lifted up wheels off the ground....

Julia C. 
Rating:
3.0

The day of my rental pick up was great. However a few days prior when I went in to ask few questions the lady working was incredibly rude.

Gary W. 
Rating:
5.0

The lady at the counter was great and very helpful

Dan W. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The parking lot when it's flooded with rainwater gets my feet and the inside of the rental truck wet first thing.

Tina R. 
Rating:
5.0

Customer did not leave a comment.

Katlin A. 
Rating:
5.0

Customer did not leave a comment.

Cindy F. 
Rating:
4.0

One of the tires or bearings was shot. It rattled the whole time it had a load on it.

Randy H. 
Rating:
2.0

Your booking system is archaic. With technology today you can do better.

Jeff C. 
Rating:
2.0

In had to drive 160 miles round trip to pickup truck. I was told at 188 -u-haul I would get a extra day and be given a extra 90 miles, By the second day i was being called asking when i was returning the truck, The first evening after renting truck there was a severe weather warning w/high winds so couldn't drive but was being made like i was a car theif and jacking your truck. It was not a positive experience at all

Angela K. 
Rating:
3.0

The additional lock on storage units delays access when there's a line of people in the morning. Other facilities are instant access.

JOSHUA B.  |  Overall Experience 
Rating:
4.0

The back of the truck was not cleaned out prior to my move using the 20-foot truck. However my movers (that are recommended by UHaul) cleaned it out both before and after. Otherwise it was an excellent experience.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

Euell P. 
Rating:
1.0

First off you can teach your guys how to read a gas gauge because when I brought my unit back your guy wanted to argue with me about what 7/8's of a tank is. He's the guy at the coos bay U-Haul that has meth mouth and smells like stale ass cigarettes because that's all he seems to do is smoke outside and not do his job. Second you guys charging for mileage is ridiculous considering how much gas prices are already and how you place the responsibility on us to fill the tank back up before we return it seems like a huge money grab scheme. I can get that there is liability on these rigs but they ain't worth that much. Third when my father who is a 14 year Iraqi Veteran asks for a military discount and you guys deny that its a huge slap in the face and when you have your clerks proclaiming you guys donate 90 million a year to the U.S. military I call bullshit on that. No matter what you donate or even if you guys donate to our military or not you can give more than that and actually honor the men and women in our armed forces by giving them that discount. Last I will never do business with you guys again. I'm uderly ashamed to see who you people hire at this company and how they have piss poor attitudes, crap hygiene, and are lazy as fuck. This is suppose to be a business and Im really surprised aside from having people renting your storage units that you guys are in business anymore. I think we could do without your company in this town if it comes down to it. You need to clean it up and get it done fast. I'm not against spreading the word about this to anyone else which I already have. Lived here all 25 years of my life and know a lot people around here so word of mouth spreads fast. Like I said CLEAN IT UP!

Morgan A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Excellent customer service. Knowledgeable and helpful.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN R. 
Rating:
2.0

No one in the store or on the yard was wearing a mask. The trailer had a pad lock on it and I had to return to the Coos Bay location on highway 101 to get another trailer. Not wearing masks is disrespectful to the families of the customers as well.

Richard H. 
Rating:
5.0

Thank you very much

EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
3.0

We ended up borrowing a dolly from a friend so we declined to rent the uhaul dolly. There was no uhaul dolly even in the truck at pickup which was fine but yet when we returned the truck today the guy charged us for the uhaul dolly anyways! 😡not cool

Jason H. 
Rating:
1.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Great people to work with, thank you!

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

rachel F. 
Rating:
5.0

Have not received my final bill and there is a hold on money after the return

thomas G. 
Rating:
4.0

Have more employees working on weekends. You need at least 2 employees until 6 pm. Too much waiting to be served...

Gerald J. 
Rating:
4.0

Customer did not leave a comment.

charles W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

JESSICA T. 
Rating:
5.0

Sheldon is exceptional. He's very calm, professional, personable and knows what he is doing. He's a big reason I come to the Coos Bay location.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

scott Z. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

We love these guys.

John T. 
Rating:
5.0

Customer did not leave a comment.

Cory J. 
Rating:
3.0

I got a free month but the units are blocked by trucks and It took 3 attempts to create my account and my lock was cut off because of their mistakes on creating my account.

ALYSSA S.  |  Overall Experience 
Rating:
5.0

Easy as it always is!

michael C. 
Rating:
3.0

Our first experience when arriving to unload our furniture/and extras we were supposed to by reservation have access to 3 storages but only one was available. So it was inconvenient but we were offered 2 UBoxes free of charge as replacement which we were grateful for. But we had to go else where to find another storage at another storage place farther away because nothing was available at any UHaul business. That was upsetting at the time but thankfully UHaul allowed us extra time to unload a our belongings at another storage place. There seemed to be a shortage of help/employees but they did do the best they could under the circumstances. They were very busy both times we were there. The manager was calm and helpful as well.

Wilmer H.  |  Overall Experience 
Rating:
1.0

The storage I reserved was not available. When I was a few hours from town I was told that it had someone s stuff in it and they did not know why or whom it belonged to... arrived to a refund of 120 for storage yet nowhere to put the belongings I had!!! The acting manager was totally unable to make sense of it all and I was left with no storage and will most likely have more damages!!!

Amy M. 
Rating:
5.0

I think you are doing a fine job.

Bart W. 
Rating:
1.0

I'm going to call and file complaint.

wayne W. 
Rating:
3.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

I thought everything went very well,and I have used Uhaul 4 times in the last year

Larry P. 
Rating:
5.0

Excellent service. Polite and knowledgeable attendants. Great experience!

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Loved the truck, just needed one dump run ty ty ty

Lani E. 
Rating:
5.0

the employee who helped us when we returned the truck went the extra mile and I really appreciated it!

Logan G. 
Rating:
3.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
4.0

Everything went great. Both ladies that helped were nice. (Tall one with 2 jobs, and the other with dark hair) don't remember their names; sorry!) We had to do an equipment switch, and it went smooth. The gentleman that received the truck was quick and nice. The truck totally didn't explode. So that's 👍 Will use this location again... rad staff 👌

Glen H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P. 
Rating:
2.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Wish pick up was faster

Anthony P. 
Rating:
4.0

Solid clean equipment and good efficient service. Thanks Cheryl and Sheldon.

Jason M. 
Rating:
2.0

Showed up after opening time and the till still wasn't counted, and had issues. Took 20 minutes before I had service

Greg A. 
Rating:
4.0

Invent trucks that get 25-40 MPG! ;-)

Gerald W. J. 
Rating:
5.0

Fast and friendly! Great service!!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Hugh H. 
Rating:
2.0

The old woman in the office didn't know how to use the computer. After over an hr of her trying to get us a storage unit, she told me to come back later so some one else could do it. My unit was always blocked by trucks or other equipment! Not easy to get in and out of, honestly the worst experience ever .

Rick W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dean a.  |  Overall Experience 
Rating:
5.0

Amazing! Thank you Wyatt. He has been attentive, professional and my husband likes him too!

Karen H.  |  First Impressions 
Rating:
5.0

Everytime I went in the guys were always very helpful and pleasant.

brian L.  |  Overall Experience 
Rating:
5.0

Michael and the team in Coos Bay went above and beyond! Thank you!

Jim T.  |  Overall Experience 
Rating:
5.0

After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Jennelyn B.  |  First Impressions 
Rating:
5.0

Everyone was helpful and professional.

Teri G.  |  First Impressions 
Rating:
5.0

Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

archie r.  |  Overall Experience 
Rating:
5.0

Mike at Coos Bay was awesome

Tina W.  |  Overall Experience 
Rating:
4.0

Both gentlemen were very helpful and worked with me to insure that everything was done well.

David R.  |  First Impressions 
Rating:
4.0

Done

Mary K.  |  Overall Experience 
Rating:
3.0

They ate very helpful

Rosella E L.  |  Overall Experience 
Rating:
5.0

Always friendly and helpful. I will definately use Uhaul again!

tamara b.  |  Overall Experience 
Rating:
5.0

We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

daniel s.  |  Overall Experience 
Rating:
3.0

I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

Christina P.  |  Overall Experience 
Rating:
5.0

The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

CHARLIE M.  |  Overall Experience 
Rating:
5.0

This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

Rosella E L.  |  Reservation 
Rating:
5.0

We appreciate the helpful and friendly staff and the clean storage unit.

daniel s.  |  Reservation 
Rating:
1.0

They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

Janette M.  |  Overall Experience 
Rating:
5.0

That guy that was working was way cool respectful helped out solid guy

archie r.  |  Reservation 
Rating:
5.0

Helpful and friendly, best storage facility I've had. Best staff ever.

Jo E.  |  Overall Experience 
No reviews have been submitted for this location.

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