Customer did not leave a comment.ALEXANDRA J.
Customer Reviews for U-Haul Storage of Copperas Cove
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARTHA M.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.Antoinette H.
Awesome Customer Service!! A+++ To The Wonderful Staff & I Appreciate Them!!MONET F.
Make sure vehicle is clean and ready for next customer.KELLI P.
Customer did not leave a comment.Bradford F.
Customer service in this location is outstanding!Lorenzo R.
Customer did not leave a comment.IRA C.
The associates were tremendously helpful with the white process. From the moment I stepped in they acknowledged me and proceeded to ask questions and provide answers about the rental.ABEL M.
Niki was absolutely wonderful getting our truck together and helping us with another unit in addition to the the unit we already have. Thanks Niki The Williamson'sJEFFREY W.
Aside from not getting the truck we reserved went pretty smooth, people were friendly.JACOB W.
Customer did not leave a comment.JEANINE D.
Upgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!Robert P. | First Impressions
Customer did not leave a comment.Susan H. | Online Move In
The customer representative that took care of us was awesomeRENE V.
Customer did not leave a comment.TOMEKA B.
Brenda was very professional and friendly no improvement needed.PATRICIA G.
Customer did not leave a comment.CHARLES P.
Congratulations for the excellent customer service!LORENZO R.
The ladies in the office were absolutely amazing!Nicole S.
Customer did not leave a comment.Charla R. | Overall Experience
The entire staff is extremely helpful and courteous. They go above and beyond the normal customer service experience. I recommend the Copperas Cove location to everyone needing storage or moving items and trucks. They ROCK!!!Angela A. | Overall Experience
Customer did not leave a comment.Charles B. | First Impressions
Everyone at this store we're exemplary. They went above and beyond my expectations. Brenda the manager was amazing and very helpful. She has a great heartâ™¥ï¸Thank you so much. I will definitely use this store againðŸ‘AMY D.
Customer did not leave a comment.William W. | Overall Experience
Employees are always friendly , helpful and professional.Kevin N. | First Impressions
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.TIESHA LASHALL C.
The staff has always been friendly and super helpful!Derrick M. | Overall Experience
Customer did not leave a comment.Mariela C. | First Impressions
Customer did not leave a comment.HEATHER D.
Customer did not leave a comment.Lance W.
The lady at the front was very nice & helpful! Even helped close out our storage unit! The gentleman that took us outside for our inspection was very friendly. Overall awesome staffBrooklyn J.
They were amazingMICHAEL S.
I have been here before. Great customer service!IRMA W.
Awesome service. They rockedDAVID R.
Customer did not leave a comment.Omar T.
Brenda was great with customer service and was diligent to meet my needs! Great service great truck thank youREBEKAH S.
The man came out to check the tires and shook the tire stick at me saying he needed me to answer the questions or I had to pay an extra day. I would not answer his questions because I was in the middle of cleaning the truck and I asked him to wait he again shook the stick at me and threatened to charge me an extra day.PAMELA K.
Extremely pleasant and helpful!! Thank YouMary S. | Overall Experience
Customer did not leave a comment.JOSEPHINA L.
Customer did not leave a comment.SYLVIA L.
The staff are amazing and extremely helpful! Definitely recommend!SYLVIA L.
Nothing. Everyone I worked with was great!DONNA J.
Customer did not leave a comment.LINEARD DAVID R.
They are always helpful, nice and professional.Angela A. | Overall Experience
Nick I is awesome and the staff here is great.Brian H.
Customer did not leave a comment.Daniel D.
I have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!RONNIE J. | Overall Experience
Customer did not leave a comment.Kevin S.
Staff extremely helpful and professional!SYLVIA L.
Was very rude my friend rented the truck for me and was scared to drive it so I drove it and they came out and said we had to switch so we were in the middle of switching back and she said she just wanted us to return.BREANNA M.
Keep up the good work!KEVIN P.
Customer did not leave a comment.SYLVIA L.
Customer did not leave a comment.KENNETH B.
Customer did not leave a comment.Tammy B.
Truck I rented felt like it was going to break down while driving it unloaded/loaded, very bumpy ride. Wish I could have returned it to a location in Killeen cove was far away, I passed up several uhaul companies in my area.Lavenya W.
Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.Michael B. | First Impressions
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.VANESSA B.
Do not go here. Customer service awful and got charged a cleaning fee for nothing. Going to Penske next timeWILLIAM M.
Great customer service!DANIEL H.
I have no complaints they made it very easy they are personable. The entire staff was exceptional I highly recommend this location.BRITNEY A.
Love them there greatDaillynn G. | First Impressions
Customer did not leave a comment.AARON H.
The guy who helped me with my uhual rental was informative and very professional. He did his job and was very polite.LAURAN F.
Customer did not leave a comment.Gilbert I.
My experience with this particular rental and this particular UHAUL location was the worst experience I have ever had in my entire life purchasing any goods or services. I called on Wednesday 03.10.2021 and made a reservation for my daughter. My daughter lives in Copperas Cove, TX, and I live in Ohio. I spoke with a representative and explained that I needed to make this reservation and pay for it on my credit card so my daughter would not have to worry. The representative told me that would not be a problem and proceeded to walk me through all the necessary steps. On Friday 03.12.2021, my daughter arrives at the Copperas Cove location 2711 E. Business 190, Copperas Cove, TX 76522, and was told something completely different. She was told; "that I and my card had to present for security reasons to complete the rental." My daughter called me right away. I, in turn, called the store the I spoke with a representative to explain or try to explain that I was assured on Wednesday that we could complete this reservation in this manner. I then asked to speak to the Manager to plead my case. I was put through to a Nikki Tayler; this associate was the nastiest and meanest person I have ever encountered in any service industry. Nikki Tayler dismissed my concern and gave me her boss's number (Matthew McMillian), and told me it doesn't matter who I speak with; the answer will be the same. Then proceeded to tell my daughter to leave the store and take her business elsewhere while here, and this happened while I was on the phone trying to figure out an alternate solution. I have never in my life been treated in such a manner. If my daughter or I am ever in need of a moving truck, supplies, or help, I can assure UHAUL will be the last company I call.bryanna C.
Overall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.Lee B. | Overall Experience
Customer did not leave a comment.DAVID W A.
Great manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.Bradley D. | Overall Experience
Customer did not leave a comment.Heather Breanna T. | Overall Experience
Customer did not leave a comment.Edward L. | First Impressions
Customer did not leave a comment.DUSTIN P.
Staff was the most helpfulLisa T. | First Impressions
Nicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.ELIZABETH W. | First Impressions
Super helpful and friendly.Seamus M. | First Impressions
Customer did not leave a comment.Hannah D. | First Impressions
Customer did not leave a comment.JEREMY AARON I.
Everyone was very nice an the storage facility was well maintained. Thank you! 😀Walter S. | Overall Experience
It was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!Jennifer W. | Overall Experience
Customer did not leave a comment.anthony h. | First Impressions
Customer did not leave a comment.EFRAIN V.
Customer did not leave a comment.DANIEL JOSEPH G.
Customer did not leave a comment.Cameron C. | First Impressions
Professional and courteous!James Richard W. | First Impressions
They handled my needs fast and professionally.Tamara V. | Overall Experience
Customer did not leave a comment.GEORGE H.
Everything was smooth they made the process easy and quick for us.ANTOINETTE C.
Customer did not leave a comment.Megan R. | Overall Experience
The management at this facility is fantasticJOSEPH S. | First Impressions
Nicki and her staff are always great. This is my preferred place to rent from.BRIAN H.
Customer did not leave a comment.Jose D.
Thanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderfulTamara V. | First Impressions
Nikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.Nicholas B. | First Impressions
Customer did not leave a comment.Cassandra W. | First Impressions
Customer did not leave a comment.SHARON N.
Nice units and nice people.Richard F. | Overall Experience
Customer did not leave a comment.Kuka A.
Hidden charges Probably fabricated Customer has to pay for their misleading advertising Or fail to informed of possible charges incurred if we used some of the equipment provided with the rental equipment.JOSE P.
Keep up the good work.staff was very helpful and kind.KEVIN P.
The customer service person who checked my equipment in needs some training on listening to her customers. She has a script in her head and if the persons person's questions vary from that script she gets frustrated and fails to hear the concern or issue. The seal on the storage was not removed, so I had to use the rental truck to go and buy scissors to cut it...using mileage I had to pay for and buying scissors I didn't need to buy for any other purpose. Nikki, on the other hand, is always courteous and helpful.IDA W.
Customer did not leave a comment.GINGER LYNN D.
Customer did not leave a comment.OMILDRED F. | First Impressions
Customer did not leave a comment.Ken H.
Very professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Thank you.Lee B. | First Impressions
I had to go back and forth with the lady at this location. She insisted that my drop off location was down the street and I had to argue her down before eventually going to get my phone and showing her that it was the correct drop off location. Secondly the first guy that came out stated that if my paper form didn't have a return address that I was able to drop it at any location. Then she stated that she would be charging a $100 wrong location fee. Even after showing her my phone that stated their location, she was still trying to explain to me how they were full, which had nothing to do with me. After showing her both the phones location that showed hers and also my BLANK return location she finally took the truck. What horrible customer service.....Her attitude really made me consider Penske or any other place but Uhaul. Arguing with me about something and trying to get me to understand your issues is not my problem. The truck should have been taken... and with a smile on her face. How dare she. RUDE and UNPROFESSIONAL.Khristina K.
Customer did not leave a comment.TAMMY G.
Customer did not leave a comment.Katharine B. | Overall Experience
Customer did not leave a comment.CYNTHIA P.
Customer did not leave a comment.Michael G.
Very clean and friendly staff!Maricarmen G. | First Impressions
Manager Nikki is awesome and so we're the other employees!Shawn B. | Overall Experience
Customer did not leave a comment.DALTON P.
Customer did not leave a comment.Joseph C. | Overall Experience
Outstanding overall experience.JESSE S.
Brenda was amazing she helped me out with a last minute move...I would definitely recommend everyone to go see herSANDRA M.
Takes too much time and not appropriate application and service.sainath P.
Very easy move staff helpful and courteousOMILDRED F.
Customer did not leave a comment.Moises V.
Great!!Louis D. | Overall Experience
Customer did not leave a comment.Joel M.
Customer did not leave a comment.Denise P.
Customer did not leave a comment.Boris P.
Customer did not leave a comment.Kyle M.
Customer did not leave a comment.Francisco H.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.Boris P.
Customer did not leave a comment.WAID G.
Still have not received my receiptYolanda W.
I would like to thank the management team for helping me out with my return issues.Hattie H.
horrible placeJAMES P.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.TONY L.
Fix the leaks in your trucks. Had water damage to A LOT of my stuff. Still waiting on supervisor to call.Elizabeth Y.
Customer did not leave a comment.Romona M.
Fast, easy and friendly. Good staff!JUAN M.
Customer did not leave a comment.DIANA D.
The employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.RANDY G. | Overall Experience
The employees at this site are very helpful. I have recommended them to many friends.Shirley S W. | Overall Experience
Customer did not leave a comment.BRIAN ARTHUR S. | Overall Experience
Thank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.Raymond A. | Overall Experience
Amazing services, nice and clean. I recommend it.MARICARMEN G. | Overall Experience
Great services everyone was nice and helpful.Enrique A. | Overall Experience
Customer did not leave a comment.Jennifer H. | Overall Experience
Customer did not leave a comment.Nancy A. | First Impressions
Everyone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.Terri K. | Overall Experience
Only reason I didn’t give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.Kevin S. | Overall Experience
ThanksMARTIN D. | Overall Experience
Great placePatrick S. | Overall Experience
Staff was always friendly and helpful. Facility was well setup and always clean.Ron F. | Overall Experience
Great, friendly staff!Elizabeth G. | Overall Experience
U-Haul storage of Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!MARTHA T. | Overall Experience
The service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.Ron F. | First Impressions
Thanks for the excellent customer service!Marie F. | First Impressions
Excellent company to use!Joan L. | First Impressions
Great customer service! Nice place! The employees are super friendly and helpful!Tonya B. | First Impressions
Thought employee was very rude at copperas cove u haulLonnie W. | First Impressions
Very smooth process, ThanksMARTIN D. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!