Customer Reviews for U-Haul Storage of Copperas Cove

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Copperas Cove

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

BRANDON H.
Rating:

Have a better way for price estimates. I was told that with 2 days of renting a truck and 25 miles, but I turned it in early and had it for 1 day, but had 30 miles on it. And was charged 10-20 dollars more than the original Estimated cost for 2 days

Alex G.
Rating:

Customer did not leave a comment.

Courtney V.
Rating:

Customer did not leave a comment.

James O.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

Customer did not leave a comment.

Sandra S.
Rating:

Not to call me all morning

Diane S.
Rating:

Customer did not leave a comment.

Johanna F.
Rating:

Customer did not leave a comment.

Jeffrey H.
Rating:

Well run operation - one of the best I’ve experienced regardless of rental brand.

Richard S.
Rating:

Customer did not leave a comment.

Terri K. | Overall Experience |
Rating:

Everyone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.

NANCY B.
Rating:

Just keep on being organized and gracious--as you always are! It has been great to see this location systematically grow and prosper! U-Haul must have a great business model! Sincerely, N M Barker

Ken H.
Rating:

Customer did not leave a comment.

gerardo V.
Rating:

they over charge and don’t know what they’re doing

Kevin S. | Overall Experience |
Rating:

Only reason I didn’t give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.

Christino L.
Rating:

Customer did not leave a comment.

Laura A.
Rating:

The woman was rude.

Candice J.
Rating:

The lady at the office was so very kind! The man who cleaned the inside was very pleasant as well! Would definitely recommend!

Rita B.
Rating:

The people were very helpful and when I called to extend the time I would have the truck, they were very courteous and gave me the extra time with no hassle.

Juan G.
Rating:

Probably expand the parking of the trucks to make it better to maneuver around.

MARTIN D. | Overall Experience |
Rating:

Thanks

Kattie H.
Rating:

Customer did not leave a comment.

Randy Y.
Rating:

Super easy to work with. Easily the BEST Uhaul place around. The General manager is pretty awesome and should own the company.

Patrick S. | Overall Experience |
Rating:

Great place

Sharon T.
Rating:

Nothing

Ken H.
Rating:

Customer did not leave a comment.

Ron F. | Overall Experience |
Rating:

Staff was always friendly and helpful. Facility was well setup and always clean.

Elizabeth G. | Overall Experience |
Rating:

Great, friendly staff!

Geoffrey B.
Rating:

Give a discount for returning the truck with extra gas. The gage said it needed the 3.3 gallons added when u went to take it back after only 6.3 miles so I went to do that and the pump clicked before 3 gallons.

Marvin W.
Rating:

I am so grateful to the many folks who have provided services to us at this U-Haul center over the 11 years I have lived here. I hope to find such high caliber people in our new destination. Thank You!

James B.
Rating:

Should keep gas tanks FULL

Christian V.
Rating:

Go to Christofer for assistance

Zachary M.
Rating:

We paid for a 17ft truck but the truck we got a leak so we were given a smaller truck. We had to pay double the mileage because we had a smaller truck and had to make two trips. The gentleman at the desk, Blake, was fantastic and very helpful though.

james J.
Rating:

Vehicle had shifting problems in the transmission constantly holding higher rpm decreasing fuel mileage and would shift real hard when it finally did. The vehicle also had a intermittent miss fire in the engine after vehicle would warm also decreasing fuel mileage. The experience with the people was amazing and enjoyed the interaction with the customer service staff.

Gladys B.
Rating:

I have no comments at this time. The young lady was extremely helpful and polite.

Donald R.
Rating:

They were so nice and helpful. I will always do business with them.

Thomas M.
Rating:

Customer did not leave a comment.

Ivan Q.
Rating:

I don’t think any changes need to be made. Everyone was very professional and polite.

Christina H.
Rating:

Customer did not leave a comment.

Alessaandro C.
Rating:

Customer did not leave a comment.

Shannon A.
Rating:

Lower prices per mile for fuel.

Tarnisha L.
Rating:

Nicole was very professional. I was tense about moving my household items but she made the entire process as smooth as possible. I was in the rental vehicle within 10 minutes of arriving. Thank you Nicole and Brenda.

Haleigh H.
Rating:

Customer did not leave a comment.

Dormon B.
Rating:

Customer did not leave a comment.

Lennella W.
Rating:

Customer did not leave a comment.

Edgardo G.
Rating:

Customer did not leave a comment.

Omar R.
Rating:

Customer did not leave a comment.

Charles C.
Rating:

Nothing...this team is Excellent!!!!

Jennifer L.
Rating:

Customer did not leave a comment.

Trechelle L.
Rating:

Customer did not leave a comment.

Luisa-Maria F.
Rating:

[This location] U-Haul always had availability and affordability for me and my budget in this quite hectic time of moving. They made sure I was accommodated with the proper vehicle for my hauling and moving needs. Their employees are very helpful, friendly and made me feel appreciated and welcomed with my business and their services provided! Thank you so much U-Haul!!

Constance J.
Rating:

Quick and easy, thanks!

Melanee H.
Rating:

Chris was an excellent CSR and was very helpful. We were in and out and on the road very quickly!

Oniel E.
Rating:

Customer did not leave a comment.

Ricardo D.
Rating:

Probably be a good idea to not let employees put customer credit card information on their personal phone.

Deborah S.
Rating:

Customer did not leave a comment.

marina P.
Rating:

they took good care of us

Kevin C.
Rating:

Reserved vehicle on line which made it easier at check out.

Manuel M.
Rating:

Customer did not leave a comment.

MARTHA T. | Overall Experience |
Rating:

U-Haul storage of Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!

Stephanie K.
Rating:

Waco Drive location in waco is the best! Use them almost weekly as we clean out storage units. Copperas Cove location needs to work on some training and had some issues on drop off. Manager Brent at the waco drive location got everything squared away for us. This Is why we prefer uhaul and our normal location compared to Penske or other companies. See you in a few days!

Brian H.
Rating:

Keep on doing what you’re doing. Staff was awesome.

Erika K.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Gary G.
Rating:

Customer did not leave a comment.

pam K.
Rating:

People on the phone we're rude. Asked the price in order to compare prices,they claimed they need my email address to give me the best price, what a crock. Any how those people are not good at customer service. Bad location hard to get in and out when busy.

Sylvia H.
Rating:

Customer did not leave a comment.

Sean W.
Rating:

Nicki Taylor was great!!! Her staff was very friendly . Good job Nick!!!! Thank you

Kimberly R.
Rating:

Customer did not leave a comment.

Stanley D.
Rating:

Outstanding Service Rep

LaConia T.
Rating:

They are always quick and thorough. Very friendly

Enoc S.
Rating:

Customer did not leave a comment.

Sheila G. | Overall Experience |
Rating:

Great experience! Kristofer was awesome!

Irene R.
Rating:

Great customer service ?? clean equipment and all supplies needed are available in office.

tammy T.
Rating:

Customer service was excellent. All of the staff was very polite and helpful!

Marva B.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Those folks at this Copperas Cove location are SUPER. I will drive extra miles to get this kind of service! Just drive right on by all the "want a be" companies.

Michael C.
Rating:

I know the lady that operates this particular store and the store is always clean and the air conditioning is cold. It's just the way I like it. Everyone is helpful and accommodating. I'll keep going back time after time.

Cynthia P.
Rating:

Customer did not leave a comment.

John H.
Rating:

Truck turn-in was expedicious and friendly,no suggestions, as I didn't see any issues or concerns.

CHARLES S. | First Impressions |
Rating:

Very nice and helpful people.

Enoc S.
Rating:

GREAT CUSTOMER SERVICE!!!!

Kimberly R.
Rating:

Customer did not leave a comment.

Amber B.
Rating:

Chris was a very nice and considerate person...he made my move less stressful.

Alexis W. | Overall Experience |
Rating:

I enjoyed how helpful and nice they were when helping me set up andove out the storage.

Antonio C.
Rating:

Nothing everything was excellent

Charles C.
Rating:

No improvement....just keep up the GREAT CUSTOMER SERVICE!!!!

William I.
Rating:

The 26 feet rental Uhaul truck was damaged around bottom panels on both sides od the truck. I would have liked a truck that wasn't as damaged.

Shannon M.
Rating:

Customer did not leave a comment.

Paul T. | Overall Experience |
Rating:

You provided excellent service and a place to store our items as we consolidated 2 homes into one.

Wayne H. | First Impressions |
Rating:

the manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.

Jimmie A.
Rating:

Customer did not leave a comment.

Ron F. | First Impressions |
Rating:

The service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.

Ciera M.
Rating:

Customer did not leave a comment.

Amber C.
Rating:

Customer did not leave a comment.

Stacey M.
Rating:

Customer did not leave a comment.

Marie F. | First Impressions |
Rating:

Thanks for the excellent customer service!

Gary W.
Rating:

This location is difficult to find if you are not familiar with the area. Providing current and good driving directions would be very helpful.

Jesse G.
Rating:

Customer did not leave a comment.

William H.
Rating:

The location I picked up the truck at was wonderful. The location I picked the trailer at was awful!!

Sheila G. | First Impressions |
Rating:

Kris was so nice and helpful! Great customer service!

Lon L.
Rating:

Customer did not leave a comment.

Celise H. | Overall Experience |
Rating:

The staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!

Kevin N.
Rating:

I noticed that there was not much of a selection of rentals to choose from. This very well could be because the rental were all out. I was very well taken care of.

Stephanie P.
Rating:

The personnel were friendly, professional and very helpful.

Kimberly P.
Rating:

Customer did not leave a comment.

Caroline H.
Rating:

Warm greetings, great assistance, and professional insight. When we were running late, they were understanding and worked with us.

Dean R.
Rating:

Customer did not leave a comment.

john A.
Rating:

The staff were exceptional. Keep up the great work.

Timothy S.
Rating:

Maybe offer in town specials from time to time with no mileage or reduced mileage charges

LITHA T.
Rating:

It difficult to find because of the construction that was happening around the site

Gary p. | Overall Experience |
Rating:

The site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.

Rochelle M.
Rating:

Customer did not leave a comment.

Jerry G.
Rating:

Just great

Dale D.
Rating:

Customer did not leave a comment.

Christopher W.
Rating:

Customer did not leave a comment.

Ala H.
Rating:

Customer did not leave a comment.

Theodoro L. | Overall Experience |
Rating:

Very helpful and easy going personnel. Office hours are great.

Theodoro L. | First Impressions |
Rating:

Very efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.

Joan L. | First Impressions |
Rating:

Excellent company to use!

Tonya B. | First Impressions |
Rating:

Great customer service! Nice place! The employees are super friendly and helpful!

LINDA P. | Overall Experience |
Rating:

Took forever checking in

LINDA P. | First Impressions |
Rating:

Is

Louis W. | Overall Experience |
Rating:

Employee was very rude

Lonnie W. | First Impressions |
Rating:

Thought employee was very rude at copperas cove u haul

Timothy S. | Overall Experience |
Rating:

N/A

Valerie L. | Overall Experience |
Rating:

I needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.

MARTIN D. | Reservation |
Rating:

Very smooth process, Thanks

Nicole S. | Reservation |
Rating:

The gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. Thank you

Johnathon E. | Reservation |
Rating:

I was in need of help and a company I would have used for my next move just lost a customer

ACE R. | Overall Experience |
Rating:

Evidence of rodent activity found in stores items.

CHARLES W. | Overall Experience |
Rating:

I greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.

JANET M. | Overall Experience |
Rating:

Great people

juan m. | Overall Experience |
Rating:

Thanks for all of your help.

Mark D. | Reservation |
Rating:

Nice staff. Nice facility.

Donna K. | Overall Experience |
Rating:

Great place. I would recommend this place to anyone. Thank you for great service

Zillah C. | Overall Experience |
Rating:

Thank you for all you have done to help with this move! The grounds are clean and the staff is very courteous! I would highly recommend this location to anyone!!

Phyllis M. | Overall Experience |
Rating:

Na

Angel J. | Overall Experience |
Rating:

I loved this Uhaul facility the staff was awesome and very helpful and helped make this move smooth thank you

Rose R. | Overall Experience |
Rating:

Great Facility!

Richard Z. | Overall Experience |
Rating:

The staff was friendly and helpful. A pleasure to deal with

CYNTHIA B. | Overall Experience |
Rating:

The staff were very helpful and happy to help. I’ve used a lot of storage facilities in the past and this is by far my favorite!

Jo Beth R. | Overall Experience |
Rating:

I was impressed with the staff. They were always there to help with any circumstances, friendly and respectful. The area was always clean.

Louis D. | Overall Experience |
Rating:

Overall excellent.

kevin M. | Overall Experience |
Rating:

U-Haul Storage on 2711 U.S. 190 Business, Copperas Cove is all around a great storage facility couldn't ask for better hours 24/7 access with great customer service and well maintained facility

No reviews have been submitted for this location.

Back
To Top