Customer Reviews for U-Haul Storage of Copperas Cove

871 reviews

2711 E Business 190   Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

(254) 542-8058

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(254) 542-8058

2711 E Business 190
Copperas Cove, TX 76522
(Behind Lone Star Pediatric Dental & Braces)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Employees are always friendly , helpful and professional.

Kevin N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

TIESHA LASHALL C. 
Rating:
5.0

The staff has always been friendly and super helpful!

Derrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HEATHER D. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

The lady at the front was very nice & helpful! Even helped close out our storage unit! The gentleman that took us outside for our inspection was very friendly. Overall awesome staff

Brooklyn J. 
Rating:
5.0

They were amazing

MICHAEL S. 
Rating:
5.0

I have been here before. Great customer service!

IRMA W. 
Rating:
5.0

Awesome service. They rocked

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Omar T. 
Rating:
5.0

Brenda was great with customer service and was diligent to meet my needs! Great service great truck thank you

REBEKAH S. 
Rating:
1.0

The man came out to check the tires and shook the tire stick at me saying he needed me to answer the questions or I had to pay an extra day. I would not answer his questions because I was in the middle of cleaning the truck and I asked him to wait he again shook the stick at me and threatened to charge me an extra day.

PAMELA K. 
Rating:
5.0

Extremely pleasant and helpful!! Thank You

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINA L. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
5.0

The staff are amazing and extremely helpful! Definitely recommend!

SYLVIA L. 
Rating:
5.0

Nothing. Everyone I worked with was great!

DONNA J. 
Rating:
5.0

Customer did not leave a comment.

LINEARD DAVID R. 
Rating:
5.0

They are always helpful, nice and professional.

Angela A.  |  Overall Experience 
Rating:
5.0

Nick I is awesome and the staff here is great.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

I have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!

RONNIE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Staff extremely helpful and professional!

SYLVIA L. 
Rating:
1.0

Was very rude my friend rented the truck for me and was scared to drive it so I drove it and they came out and said we had to switch so we were in the middle of switching back and she said she just wanted us to return.

BREANNA M. 
Rating:
5.0

Keep up the good work!

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA L. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
3.0

Truck I rented felt like it was going to break down while driving it unloaded/loaded, very bumpy ride. Wish I could have returned it to a location in Killeen cove was far away, I passed up several uhaul companies in my area.

Lavenya W. 
Rating:
5.0

Had to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

VANESSA B. 
Rating:
1.0

Do not go here. Customer service awful and got charged a cleaning fee for nothing. Going to Penske next time

WILLIAM M. 
Rating:
5.0

Great customer service!

DANIEL H. 
Rating:
5.0

I have no complaints they made it very easy they are personable. The entire staff was exceptional I highly recommend this location.

BRITNEY A. 
Rating:
5.0

Love them there great

Daillynn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

The guy who helped me with my uhual rental was informative and very professional. He did his job and was very polite.

LAURAN F. 
Rating:
5.0

Customer did not leave a comment.

Gilbert I. 
Rating:
1.0

My experience with this particular rental and this particular UHAUL location was the worst experience I have ever had in my entire life purchasing any goods or services. I called on Wednesday 03.10.2021 and made a reservation for my daughter. My daughter lives in Copperas Cove, TX, and I live in Ohio. I spoke with a representative and explained that I needed to make this reservation and pay for it on my credit card so my daughter would not have to worry. The representative told me that would not be a problem and proceeded to walk me through all the necessary steps. On Friday 03.12.2021, my daughter arrives at the Copperas Cove location 2711 E. Business 190, Copperas Cove, TX 76522, and was told something completely different. She was told; "that I and my card had to present for security reasons to complete the rental." My daughter called me right away. I, in turn, called the store the I spoke with a representative to explain or try to explain that I was assured on Wednesday that we could complete this reservation in this manner. I then asked to speak to the Manager to plead my case. I was put through to a Nikki Tayler; this associate was the nastiest and meanest person I have ever encountered in any service industry. Nikki Tayler dismissed my concern and gave me her boss's number (Matthew McMillian), and told me it doesn't matter who I speak with; the answer will be the same. Then proceeded to tell my daughter to leave the store and take her business elsewhere while here, and this happened while I was on the phone trying to figure out an alternate solution. I have never in my life been treated in such a manner. If my daughter or I am ever in need of a moving truck, supplies, or help, I can assure UHAUL will be the last company I call.

bryanna C. 
Rating:
5.0

Overall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.

Lee B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W A. 
Rating:
5.0

Nothing

Cathy W. 
Rating:
5.0

Great manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.

Bradley D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Breanna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DUSTIN P. 
Rating:
5.0

Staff was the most helpful

Lisa T.  |  First Impressions 
Rating:
5.0

Nicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.

ELIZABETH W.  |  First Impressions 
Rating:
5.0

Super helpful and friendly.

Seamus M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY AARON I. 
Rating:
5.0

Everyone was very nice an the storage facility was well maintained. Thank you! 😀

Walter S.  |  Overall Experience 
Rating:
5.0

It was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!

Jennifer W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EFRAIN V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Cameron C.  |  First Impressions 
Rating:
5.0

Professional and courteous!

James Richard W.  |  First Impressions 
Rating:
5.0

They handled my needs fast and professionally.

Tamara V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Everything was smooth they made the process easy and quick for us.

ANTOINETTE C. 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  Overall Experience 
Rating:
5.0

The management at this facility is fantastic

JOSEPH S.  |  First Impressions 
Rating:
5.0

Nicki and her staff are always great. This is my preferred place to rent from.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Thanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderful

Tamara V.  |  First Impressions 
Rating:
5.0

Nikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.

Nicholas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON N. 
Rating:
5.0

Nice units and nice people.

Richard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kuka A. 
Rating:
1.0

Hidden charges Probably fabricated Customer has to pay for their misleading advertising Or fail to informed of possible charges incurred if we used some of the equipment provided with the rental equipment.

JOSE P. 
Rating:
5.0

Keep up the good work.staff was very helpful and kind.

KEVIN P. 
Rating:
4.0

The customer service person who checked my equipment in needs some training on listening to her customers. She has a script in her head and if the persons person's questions vary from that script she gets frustrated and fails to hear the concern or issue. The seal on the storage was not removed, so I had to use the rental truck to go and buy scissors to cut it...using mileage I had to pay for and buying scissors I didn't need to buy for any other purpose. Nikki, on the other hand, is always courteous and helpful.

IDA W. 
Rating:
5.0

Customer did not leave a comment.

GINGER LYNN D. 
Rating:
5.0

Customer did not leave a comment.

OMILDRED F.  |  First Impressions 
Rating:
3.0

N/A

COLON J. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Very professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Thank you.

Lee B.  |  First Impressions 
Rating:
1.0

I had to go back and forth with the lady at this location. She insisted that my drop off location was down the street and I had to argue her down before eventually going to get my phone and showing her that it was the correct drop off location. Secondly the first guy that came out stated that if my paper form didn't have a return address that I was able to drop it at any location. Then she stated that she would be charging a $100 wrong location fee. Even after showing her my phone that stated their location, she was still trying to explain to me how they were full, which had nothing to do with me. After showing her both the phones location that showed hers and also my BLANK return location she finally took the truck. What horrible customer service.....Her attitude really made me consider Penske or any other place but Uhaul. Arguing with me about something and trying to get me to understand your issues is not my problem. The truck should have been taken... and with a smile on her face. How dare she. RUDE and UNPROFESSIONAL.

Khristina K. 
Rating:
5.0

Customer did not leave a comment.

TAMMY G. 
Rating:
5.0

Customer did not leave a comment.

Katharine B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Very clean and friendly staff!

Maricarmen G.  |  First Impressions 
Rating:
5.0

Manager Nikki is awesome and so we're the other employees!

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALTON P. 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Outstanding overall experience.

JESSE S. 
Rating:
5.0

Brenda was amazing she helped me out with a last minute move...I would definitely recommend everyone to go see her

SANDRA M. 
Rating:
1.0

Takes too much time and not appropriate application and service.

sainath P. 
Rating:
5.0

Very easy move staff helpful and courteous

OMILDRED F. 
Rating:
4.0

Customer did not leave a comment.

Moises V. 
Rating:
5.0

Great!!

Louis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Customer did not leave a comment.

Boris P. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Francisco H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Boris P. 
Rating:
5.0

Customer did not leave a comment.

WAID G. 
Rating:
3.0

Still have not received my receipt

Yolanda W. 
Rating:
5.0

I would like to thank the management team for helping me out with my return issues.

Hattie H. 
Rating:
1.0

horrible place

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
3.0

Fix the leaks in your trucks. Had water damage to A LOT of my stuff. Still waiting on supervisor to call.

Elizabeth Y. 
Rating:
5.0

Customer did not leave a comment.

Romona M. 
Rating:
5.0

Fast, easy and friendly. Good staff!

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

DIANA D. 
Rating:
5.0

Great customer service. Clean, good running vehicle.

April C. 
Rating:
5.0

Thank you so much, Uhaul, Ms. Nicki, and staff. I had a great experience using your rental truck/van service. My rental van was new and very easy to handle, I would definitely recommend and use your service again Thank you so much Athenia

Athenia M. 
Rating:
5.0

The employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.

RANDY G.  |  Overall Experience 
Rating:
5.0

Extremely friendly staff. The lady even recommended to upgrade after I told her what I was picking up. She was spot on!!! The appliance straps to carry the reservation personal sold me, were life “back breaking” saving. Thank you

Defra D. 
Rating:
5.0

Customer did not leave a comment.

ROMYRUS P. 
Rating:
5.0

The employees at this site are very helpful. I have recommended them to many friends.

Shirley S W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN ARTHUR S.  |  Overall Experience 
Rating:
5.0

Excellent service! Well organized

Brittany G. 
Rating:
5.0

Continue same great customer service witlh your understanding and thoughtfulness.

SHERITA MONITA B. 
Rating:
3.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Thank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.

Raymond A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina L. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Very easy and quick service.

Monique Anise C. 
Rating:
5.0

Customer did not leave a comment.

Chloe F. 
Rating:
5.0

Customer did not leave a comment.

DALE D. 
Rating:
5.0

Keep the same staff you have!!!

Christopher H. 
Rating:
5.0

Nothing. Outstanding service and attentiveness to their customers.

Randolph Y. 
Rating:
5.0

Customer did not leave a comment.

TIANA J. 
Rating:
5.0

Great customer service and the motorcycle mechanic was extremely impressed the trailer was from Uhaul.

RANDALL R. 
Rating:
5.0

Amazing services, nice and clean. I recommend it.

MARICARMEN G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

YVETTE R. 
Rating:
5.0

IT was just a short drop off place and everything was good.

Virlee T. 
Rating:
5.0

Great services everyone was nice and helpful.

Enrique A.  |  Overall Experience 
Rating:
5.0

Staff was great!

Joseph R. 
Rating:
5.0

Excellent!!

Maricarmen G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy A.  |  First Impressions 
Rating:
5.0

Everyone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.

Terri K.  |  Overall Experience 
Rating:
4.0

Only reason I didn’t give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.

Kevin S.  |  Overall Experience 
Rating:
5.0

Thanks

MARTIN D.  |  Overall Experience 
Rating:
5.0

Great place

Patrick S.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Facility was well setup and always clean.

Ron F.  |  Overall Experience 
Rating:
5.0

Great, friendly staff!

Elizabeth G.  |  Overall Experience 
Rating:
5.0

U-Haul storage of Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!

MARTHA T.  |  Overall Experience 
Rating:
5.0

Great experience! Kristofer was awesome!

Sheila G.  |  Overall Experience 
Rating:
5.0

Very nice and helpful people.

CHARLES S.  |  First Impressions 
Rating:
3.0

I enjoyed how helpful and nice they were when helping me set up andove out the storage.

Alexis W.  |  Overall Experience 
Rating:
5.0

You provided excellent service and a place to store our items as we consolidated 2 homes into one.

Paul T.  |  Overall Experience 
Rating:
5.0

the manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.

Wayne H.  |  First Impressions 
Rating:
5.0

The service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.

Ron F.  |  First Impressions 
Rating:
5.0

Thanks for the excellent customer service!

Marie F.  |  First Impressions 
Rating:
5.0

Kris was so nice and helpful! Great customer service!

Sheila G.  |  First Impressions 
Rating:
5.0

The staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!

Celise H.  |  Overall Experience 
Rating:
4.0

The site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.

Gary p.  |  Overall Experience 
Rating:
5.0

Very helpful and easy going personnel. Office hours are great.

Theodoro L.  |  Overall Experience 
Rating:
5.0

Very efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.

Theodoro L.  |  First Impressions 
Rating:
5.0

Excellent company to use!

Joan L.  |  First Impressions 
Rating:
5.0

Great customer service! Nice place! The employees are super friendly and helpful!

Tonya B.  |  First Impressions 
Rating:
2.0

Took forever checking in

LINDA P.  |  Overall Experience 
Rating:
4.0

Is

LINDA P.  |  First Impressions 
Rating:
1.0

Employee was very rude

Louis W.  |  Overall Experience 
Rating:
1.0

Thought employee was very rude at copperas cove u haul

Lonnie W.  |  First Impressions 
Rating:
5.0

N/A

Timothy S.  |  Overall Experience 
Rating:
4.0

I needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.

Valerie L.  |  Overall Experience 
Rating:
5.0

Very smooth process, Thanks

MARTIN D.  |  Reservation 
Rating:
5.0

The gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. Thank you

Nicole S.  |  Reservation 
Rating:
1.0

I was in need of help and a company I would have used for my next move just lost a customer

Johnathon E.  |  Reservation 
Rating:
3.0

Evidence of rodent activity found in stores items.

ACE R.  |  Overall Experience 
Rating:
5.0

I greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.

CHARLES W.  |  Overall Experience 
Rating:
5.0

Great people

JANET M.  |  Overall Experience 
Rating:
5.0

Nice staff. Nice facility.

Mark D.  |  Reservation 
No reviews have been submitted for this location.

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