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Rebecka WCustomer Reviews for U-Haul Storage of Copperas Cove
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you She wa wounder full greit serbices
MIRIAN NAmazing customer service & the facility was always safe & clean.
Jared M | Overall ExperienceGreat customer service!! Thank you....
Michelle RThe gentleman that was working went above and beyond to help with my rental. Not only helped me, he helped another family member in another town that was also renting a uhaul that was having trouble because that location was closed. Thank you, Marla Brandkamp
Marla BGood service brings repeat customers, of which I'm one!
David WThanks for taking care of my storage needs for the past 12 years in 4 different units. Becky
Becky K | Overall ExperienceAmazing service. Clint went beyond with helping out. I didn’t have a 2 inch drop hitch but Clint let me borrow his personal one so I could get the trailer I needed.
Roy MGreeted me promptly and very engaging and polite. Painless process.
Dean FThis location has friendly employees that are very helpful.
Becky KGreat price for what I needed. Truck was clean and the person that helped me went above and beyond. Thank you for the great job!
kelli pWhere does the $19.95 rental fee per day per local come into play because I paid $39.00 a day?
Barbara QThe app was useless. The app needs to be worked on before directing customers to the place.
Samuel ARaise your sign at the road so that your customers can find you. That billboard in front of it blocks it 100%.
James SLove these guys at location in Copperas Cove Texas near Walmart, they are super helpful, knowledgeable and courteous to everyone, will be using them again and will definitely recommend this location to everyone 😊👍🏼
EVELYN T | Overall ExperienceThe U-Haul in Copperas Cove was excellent. Customer service was wonderful and very helpful.
Mandy FOverall beyond satisfied with the customer service received.
Joaquin A | Overall ExperienceThe woman working by herself for a bit in the morning on January 26 is a kind soul. Very positive experience with her. Wish I got her name to mention her here.
Racheal FBeen here a few times and the staff is always friendly and helpful. Always have had a great experience here.
Jerry MEquipment was clean but not maintained. The battery died on me twice. I had to call roadside assistance which took away time from me moving.
Shavoy JMoving out was as easy as moving in and the facility was top notch! The staff treated me well as a customer should be. Dee helped me with the final details, which included a truck, and was exceptionally efficient in providing the best customer care I have experienced in a long time! Hat's off to her and U-haul for hiring someone with great customer service and personal communication skills! Thanks to all for your assistance over the last two and a half years!
Robert P | Overall ExperienceThe employees were very helpful and the cargo van was well maintained. I will definitely be renting from them again! I highly recommend this location for your moving needs!!
Sheree sMade my moving experience quick and easy
WAYNE GStaff went above and beyond to meet my needs
David S | First ImpressionsIt was great, busy parking area but I can't see much to improve
William kThe two ladies, one being the manager, were very friendly, professional, knowledgeable, helpful, and kind. The store was clean. The equipment was clean and in good repair. I had no problems with my reservation or return. I will definitely be recommending them to friends and family.
beth sYour customer service representative at this location is great 👍 Thanks
Les FYour team is great. The city screwed you by putting in that concrete median. Hard to do online, but warning people who may not be used to trucks and trailers that entry from the south requires a u turn might be helpful.
Chadwick BThanks for letting us trade for a bigger truck. Made the move so much easier.
Becky KThank you
Marnie S | Overall ExperienceThe whole experience was great and the app made everything very easy
Jaime BNever received the email of our final receipt
Francis SVery well done!
Montgomery C | Overall ExperienceChange policy that allows customers to return vehicle less than full of gas.
jon BNothing you where very friendly and accommodating as much as possible.
Martha JBrenda is excellent. Quick and very professional.
Ferdinand HI really wish we would have been told about the app check in and taking pictures before we dropped off the keys. That was a negative for sure
Carlos PWith my situation the staff was great and helpful. They done an excellent job and helped me with my problem fast.
Roger M | First ImpressionsThis is the best place to get a uhaul.
Keith SVery friendly staff. Customer service was excellent. Would recommend to anyone.
VENCENT GThe 2 young ladies that helped us were very friendly and knolagable
Nicholas SThank you for a good experience!
Marilynn-Sue K | Overall ExperienceVery nice people and didn’t take long at all dropping off, the two gentlemen were very nice and professional, Thank you!
Theresa PExcellent Service
Mark WThe truck probably needs a front end alinement
Richard RThanks for everything
Lacarolyn A | Overall ExperienceVery friendly manager and staff.
al gYou guys was great,
STACEY R | First ImpressionsNo Comments Gracias
JOSE PI waited on hold for 30 minutes because there was an E Alert on me in the U Haul system. I am 40 years old, I am a veteran, I have an excellent credit score, a clean driving record, and I pay my bills. Your people made me feel like I was an irresponsible teenager or some sort of good-for-nohjing with your E Alert and poor customer service. Once the operator finally took me off hold and talked to me (after the 30 minute wait) he told me that I was good because some imaginary balance I owed had already been paid. Of course I paid my bill, and how dare your company accuse me otherwise. I lost precious time on what was supposed to be a happy day, the day I signed for my first home buy. It is now tarred by a poor experience with U Haul. I will plan with Penske from now on, you have received the last dollar you will ever get from me.
Benjamin KRemove dolly and bag of mats, they take up useable space.
Keith TThe last three years I’ve had a storage unit and needed a truck rental several times. And why go somewhere else when they have everything I need . Also their people are very helpful and prices are reasonable .I thank all of you!
Michael CTrying to charge me an additional $70+ that was not on the original rental agreement or discussed with me at the time of rental.
Anthony CHonestly, I don't know what else!
Kurtis ABrenda and her staff do a great job. I rent equipment often and also have a storage unit.
brian hCLEARLY notify your customers that if they don’t show up within 5-10 minutes of the start of the reservation this location will cancel it, even if it’s not busy that day. I arrived within the hour to pick up and was told my reservation was cancelled, then the worker didn’t offer any remedy just said it was cancelled. I had to ask if it was still available or if I could even get a rental. It appears that this location cares more about delivering their own “justice” for people arriving “late” than helping make sure customers are leaving with a product. If you want a stress free U-Haul experience pick a different location.
Jessica GThanks for making it a great experience!
Joanna M | First ImpressionsBoth employees working were amazing! Great help, polite, and fun to work with. Thank you guys for making my move experience so easy!
Branson HGreat customer service. Would recommend this location to anyone needing to rent equipment or trucks
Peter KWent above and beyond helping me out; even offered me cold water when I was unloading. Most definitely first class customer service!
Scott G | Online Move InNo improvement necessary for me. Excellent service.
Randall RThey called right away when we left the dolly
tonya kOnline when you make a reservation it says reservation guaranteed. My reservation was NOT guaranteed. I was called by an associate in the store to notify me they didn’t have my truck saying online overbooked them and they had to change my reservation from 4:30 to 6:15. I ended up having to delay leaving town. Also I reminded the associate that I’m supposed to get $50 because my reservation wasn’t guaranteed. I was not given the $50. The associate said they not authorized to do it. I’ve been trying to reach a manger and haven’t been able to speak to anyone.
King SEverything was great
Jerrold LSuper professional, great service.
jeremy sI have never been to a storage facility that was so organized. They also kept all of their trucks clean and well-maintained. It was also very nice to get a truck that was filled up with gas so that I would not have to go and fill it up as soon as I left the facility.
CYNTHIA K | Overall ExperienceNothing. Sales reps were the greatest!
DENSMORE BI couldn’t pick up my vehicle because someone made a mistake so I had to drive 3extra hours and many miles to be able to get a rental truck. It’s not the first time
Norbert VThe staff at this location were BY FAR the friendliest and most helpful UHaul staff I've ever encountered (I've used UHaul A LOT)! Customer Service is obviously very important in Copperas Cove! :-)
Teisha MWhen charging a customer for a rental extension. Make sure you're able to reflect that on the receipt. I had paid around $120 for two days, and your system wanted me to pay another $30 on top of that when I returned it. Which is completely stupid because you guys OWE ME money, but you wanted another $30? What the hell is that shit about lol
isaac wIs very expensive, i need Pat $56 and $100 of deposit
Jose MIt was a little hidden behind another business, but it was well worth the find. Thank you for being there when we needed you!!
Carl WFriendly and helpful employees!
Gloria MGreat staff! Easy ,quick,and painless
Veronica BAmazing customer service
Micheal AEverything was great. Helped us with our car and trailer storage on our trip. Explained all the details and answered all our questions. Highly recommended and appreciated.
Janet C | Overall ExperienceAll the staff was friendly and helpful.
Ryan S | Overall ExperienceVery nice staff
Ellen w | Overall ExperienceVery friendly folks always courteous and helpful
Tommy C | Overall ExperienceEverything was good with our experience until yesterday! when we moved out. One of the employees came to my husband while we were moving out of our unit and accused him of almost hitting one of the employees! I was watching from the car behind him and that was NOT a true statement. I'm sure there is video at the gate, please watch. 12/21/22 at 10:30-11:30 am CST red Ford escape Washington plates and my car behind him VW GLI. I'm just disappointed that everything ended that way. We are a military family and have never had a move out experience like that before. It was disappointing.
Sema H | Overall ExperienceAwesome customer service.. nice clean facility
Dustin W | Overall ExperienceThe facility needs larger units available as I had to use 2 different units and would have preferred just 1.
Tonia L | First ImpressionsThey have a very easy on-line check in process. Once I gave them the necessary information, a text was sent to me with the codes, a map, and all other pertinent information. Highly recommend their services. As a bonus because I rented a trailer, the first month's storage is free.
Brian L | Online Move InEvery employee at this facility are the best agents I’ve ever experienced, they are all really nice and caring people. I have gotten the very best care from everyone their!!! They always smile and are very very helpful!!! Great great service!!
AMY D | First ImpressionsMr Norman the Salesman was helpful when I was in a bind and he delivered! I will never forget his kind gesture! Cenaia Sorrell
Cenaia S | First ImpressionsThank you for handling my storage situation.
Lacarolyn A | First ImpressionsAmanda was extremely rude and condescending. Will not recommend this facility strictly based on the interactions with her.
Travis T | Overall ExperienceBrenda was more than extremely accommodating. Very Helpful, friendly and knowledgable. If I ever need U-Haul again, there is no other office I will do business with.
Lisa H | Overall ExperienceExperience has always been super great!
Yvonne M | Overall ExperienceThe staff was exceptionally helpful and accommodating. They are a credit to the U-haul company name.
Jaime M | First ImpressionsVery much pleased
Maria T | Overall ExperienceI was so happy with the overall experience! The one thing that stood out to me was the manager and one of the other employees helped me when I had to pay with rolled change, they counted all of it with a smile and nice jokes!
joey f | Overall ExperienceWe were able to fit everything in the storage unit but a bigger one would of been best for our belongings. That's the only issue we had.
Dawn O | First ImpressionsGreat service by all. The staff appeared to enjoy their work environment and I was always treated with the utmost respect and professionalism. Always very friendly. Thank you and continue to provide great service.
Lee B | Overall ExperienceLove this storage facility and the staff is professional, courteous and very helpful
Kevin N | Overall ExperienceThe staff was friendly and accommodating. I will absolutely use this facility in the future if the need arises.
Shana A | Overall ExperienceEven though I lost mine
Daillynn G | Overall ExperienceGreat customer service
FRANK M | First ImpressionsFantastic service!
Shana A | First ImpressionsAlmost always, I’ve found U-Haul to be the best. Best in truck rentals, storage, and supplies. In the last twenty years, I’ve moved 14 times in three states. This is my fifteenth move and maybe twice I’ve not received good service. So, I’ll stay with U-Haul.
MICHELLE P | First ImpressionsSuper friendly Super clean Very lovely people 👍👍👍
Keely V | Overall ExperienceI think, it is sad that the price has gone from just over 80$ to $124.95 since we have rented the unit. We will be looking for an alternate storage unit this year ...
KAROLINE S | First ImpressionsThe staff is friendly and helpful and always helped above and beyond their capacity. I really appreciate such amazing service.
Traci H | Overall ExperienceBrenda is the pinnacle of customer service. She went the extra mile to ensure I was taken care of and takes her job seriously. She was professional, friendly, enthusiastic and provided top knotch customer service.
Joseph C | Overall ExperienceI pulled my stuff out of my storage unit when I got a new place and it was mid month and was informed I could not be refunded for the days remaining in the month. Staff was quite rude about it.
Christopher E | Overall ExperienceBrenda was great. She was helpful and friendly. She went the extra mile to ensure i had what i needed
Joseph C | First Impressionsgreat people, great help in my concerns. i truly was blessed by your company. thank you so much
RAYMOND R | Overall ExperienceSo sad to see Nikki leave, she had been such a tremendous help when I arrived and throughout my “stay” at the location. Kiddos also go out to Jason.
SHARON P | Overall ExperienceThe site manager, Nikki is super awsome!! She is always professional and friendly. They need more people like her at all locations.
Derick S | Overall ExperienceThe person who helped me was amazing! She needs a promotion please best experience with Uhaul I’ve ever had!
Sema H | First ImpressionsThe manager of the Copperas Cove Facility is excellent. Very diligent, friendly and goes out of her way to help.
Lisa H | First Impressionsexcellent service. clean, well maintained facility. security taken seriously, they make customer satisfaction a top priority. they even recomend other local facilities when they don't have exactly what your looking for.
Andreas P | First ImpressionsThe U- Haul storage person (Nikki) was very helpful and went above and beyond to assist my ‘checking in’ for me controlled climate unit. She made sure that cold water was available to us as it was very hot outside and we came from WI (not that hot there.) The fellow where I turned-in my truck and auto transport was AWESOME!!!!!!! He helped my to park the trailer (back it in) when I was unable to do it. With his assistance I backed the trailer in & park it. These two U-Haul locations in Copperas Cove, TX are kept clean are deserve a ‘Job well done’ from their district manager and/or Corp headquarters.
SHARON P | First ImpressionsVery friendly and professional. Appeared to enjoy helping me, the customer. The staff appeared to help each other in order to provide timely service. Good experience overall. Thank you.
Lee B | First ImpressionsBrenda at the front desk was excellent! She was very helpful and pleasant upon arrival and during our move in. Thanks
ERIC T | First ImpressionsBest temporary storage experience I’ve had in all my years of PCS moves! The staff WILL find you the best price and accommodations they have available! The manager and staff treats their customers like friends or family members.
Marcus W | Overall ExperienceUpgraded from a smaller unit and the process was easy and I was treated as an important customer. Very friendly staff of individuals to assist with my move in to the new unit!
Robert P | First ImpressionsThe entire staff is extremely helpful and courteous. They go above and beyond the normal customer service experience. I recommend the Copperas Cove location to everyone needing storage or moving items and trucks. They ROCK!!!
Angela A | Overall ExperienceEmployees are always friendly , helpful and professional.
Kevin N | First ImpressionsThe staff has always been friendly and super helpful!
Derrick M | Overall ExperienceExtremely pleasant and helpful!! Thank You
Mary S | Overall ExperienceThey are always helpful, nice and professional.
Angela A | Overall ExperienceI have been with this location for many years. Once Ms. Taylor came along, things have never been better. She and her Team are always courteous and professional!
RONNIE J | Overall ExperienceHad to come back multiple times because I'm terrible at planning. Staff was helpful and and friendly every time.
Michael B | First ImpressionsLove them there great
Daillynn G | First ImpressionsOverall the facility is in excellent condition and very clean. Well lit and very secure. The staff was very professional and friendly. Highly recommend this location.
Lee B | Overall ExperienceGreat manager. Good location and services. Will use this facility again. Many thanks. Especially appreciate the gate key fob and 24 hr. access. Very professional operation. Even my hard to please boss was happy, lol.
Bradley D | Overall ExperienceStaff was the most helpful
Lisa T | First ImpressionsNicki Taylor was absolutely outstanding!!!! In a very difficult time Niki made everything so much easier.
ELIZABETH W | First ImpressionsSuper helpful and friendly.
Seamus M | First ImpressionsEveryone was very nice an the storage facility was well maintained. Thank you! 😀
Walter S | Overall ExperienceIt was a great place to store all of my belongings. I just didn't like that fact that I was a committed and faithful customer and they raised my bill more than once, it got to expensive to maintain on top of the other bills I had. Thank you for your great customer service. Have a blessed day! God's not dead!
Jennifer W | Overall ExperienceProfessional and courteous!
James R | First ImpressionsThey handled my needs fast and professionally.
Tamara V | Overall ExperienceThe management at this facility is fantastic
JOSEPH S | First ImpressionsThanks to the Professionalism of Ellen and Kim. I was set up and ready to go in no time. Seamless wonderful
Tamara V | First ImpressionsNikki and the other young lady(I'm sorry I forgot her name!) were EXTREMELY helpful. I've had some rough experiences with storing my trailer in the past and I HAVE TO HAVE 24 hour access because I'm a musician and I play shows into the late hours so sometimes I'm exhausted coming home at 3-4a.m. The facility was well maintained and the employees really seemed to enjoy what they do. They were careful, friendly, attentive, and made the process very easy. I was also impressed by the features of the facility. The last company I used had a 10 digit code and the pad was really low so it was difficult in my lifted truck especially in poor weather. But at uhaul I have a remote and a card to swipe! SO CONVENIENT!! I'm a happy customer and I would gladly refer anyone I know needing storage to this location.
Nicholas B | First ImpressionsNice units and nice people.
Richard F | Overall ExperienceVery professional staff. Great welcome. Very thorough and helpful. Overall a great experience. Facility was very clean and the property layout was easy to maneuver. Thank you.
Lee B | First ImpressionsVery clean and friendly staff!
Maricarmen G | First ImpressionsManager Nikki is awesome and so we're the other employees!
Shawn B | Overall ExperienceGreat!!
Louis D | Overall ExperienceThe employees at the Copperas Cove facility were always very professional. Thanks for a very enjoyable experience. I would highly recommend anyone to use this U-Haul facility in the future.
RANDY G | Overall ExperienceThe employees at this site are very helpful. I have recommended them to many friends.
Shirley S | Overall ExperienceThank you for keeping my household goods safe while I was deployed. I am very satisfied with the service I got. Good luck and thank you.
Raymond A | Overall ExperienceAmazing services, nice and clean. I recommend it.
MARICARMEN G | Overall ExperienceGreat services everyone was nice and helpful.
Enrique A | Overall ExperienceEveryone I dealt with at this facility was very helpful and friendly. Nicki is extremely pleasant and wonderful to work with.
Terri K | Overall ExperienceOnly reason I didn’t give it 5 stars is the accessibility. The drive lanes were tight and very uneven, making pulling a 24ft trailer thru a little challenging.
Kevin S | Overall ExperienceThanks
MARTIN D | Overall ExperienceGreat place
Patrick S | Overall ExperienceStaff was always friendly and helpful. Facility was well setup and always clean.
Ron F | Overall ExperienceGreat, friendly staff!
Elizabeth G | Overall ExperienceU-Haul storage of Copperas Cove has always been helpful and very friendly. They made close out so easy! I highly recommend them for all there services!
MARTHA T | Overall ExperienceGreat experience! Kristofer was awesome!
Sheila G | Overall ExperienceVery nice and helpful people.
CHARLES S | First ImpressionsI enjoyed how helpful and nice they were when helping me set up andove out the storage.
Alexis W | Overall ExperienceYou provided excellent service and a place to store our items as we consolidated 2 homes into one.
Paul T | Overall Experiencethe manager Nicki is an exceptional person and I would recommend anyone using U-Haul to visit this office.
Wayne H | First ImpressionsThe service was excellent. Chris was helpful and knowledgeable. The unit was clean and accessible.
Ron F | First ImpressionsThanks for the excellent customer service!
Marie F | First ImpressionsKris was so nice and helpful! Great customer service!
Sheila G | First ImpressionsThe staff is so friendly and assisted whenever I woulda call to make payments or for general questions. I had NO issues while renting at this location!
Celise H | Overall ExperienceThe site needs better cameras as we were broken into and the footage was not clear enough for the police to make out the license plate on the car or identify the people.
Gary p | Overall ExperienceVery helpful and easy going personnel. Office hours are great.
Theodoro L | Overall ExperienceVery efficient. Polite, helpful, cheerful, informative and unassuming. Words that describe the personnel. The facilities are well kept and organized.
Theodoro L | First ImpressionsExcellent company to use!
Joan L | First ImpressionsGreat customer service! Nice place! The employees are super friendly and helpful!
Tonya B | First ImpressionsTook forever checking in
LINDA P | Overall ExperienceIs
LINDA P | First ImpressionsEmployee was very rude
Louis W | Overall ExperienceThought employee was very rude at copperas cove u haul
Lonnie W | First ImpressionsN/A
Timothy S | Overall ExperienceI needed their help desperately. I moved from another city, and I needed to unload our trailer and turn it in. They helped with a free month. I had to turn the trailer in at another location.
Valerie L | Overall ExperienceVery smooth process, Thanks
MARTIN D | ReservationThe gentleman who helped me was very friendly. He made this move easier and I feel like my belongings are safe. Thank you
Nicole S | ReservationI was in need of help and a company I would have used for my next move just lost a customer
Johnathon E | ReservationEvidence of rodent activity found in stores items.
ACE R | Overall ExperienceI greatly Ppreciate 3 years of my storage needs with Uhaul Coperas Cove.
CHARLES W | Overall ExperienceGreat people
JANET M | Overall ExperienceThanks for all of your help.
juan m | Overall ExperienceNice staff. Nice facility.
Mark D | ReservationGreat place. I would recommend this place to anyone. Thank you for great service
Donna K | Overall ExperienceThank you for all you have done to help with this move! The grounds are clean and the staff is very courteous! I would highly recommend this location to anyone!!
Zillah C | Overall ExperienceNa
Phyllis M | Overall ExperienceI loved this Uhaul facility the staff was awesome and very helpful and helped make this move smooth thank you
Angel J | Overall ExperienceGreat Facility!
Rose R | Overall ExperienceThe staff was friendly and helpful. A pleasure to deal with
Richard Z | Overall ExperienceThe staff were very helpful and happy to help. I’ve used a lot of storage facilities in the past and this is by far my favorite!
CYNTHIA B | Overall ExperienceI was impressed with the staff. They were always there to help with any circumstances, friendly and respectful. The area was always clean.
Jo B | Overall ExperienceOverall excellent.
Louis D | Overall ExperienceU-Haul Storage on 2711 U.S. 190 Business, Copperas Cove is all around a great storage facility couldn't ask for better hours 24/7 access with great customer service and well maintained facility
kevin M | Overall Experience