Customer Reviews for U-Haul Storage of East Spokane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of East Spokane

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Michael B. on

Rating:

Worst experience I've ever had. Both the pick up and drop off took 20 minutes before I was helped, very understaffed. I picked up with less than 1/8 tank of gas and he said "we get siphoned a lot". I put $78 of gas in it and left it with much more gas than I received it. When I dropped off, the guy at the U city store was a complete unprofessional dick. U haul needs to invest in better employees instead of people who McDonalds wont hire. I will absolutely never EVER use U haul again and recommend my family and co workers avoid you too. This wrong needs to be corrected and additional fees I was charged should be reversed. Cannot explain how unbelievably bad this experience was. Never again.

Rebecca A. on

Rating:

Customer did not leave a comment.

Richard T. on

Rating:

Keep the guys working there employed with your company! They work hard and were SO great!

Loreisa C. on

Rating:

The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! Thanks!

Dorathy M. on

Rating:

Customer did not leave a comment.

Cheryl F. on

Rating:

You staff is very friendly. It is appreciated.

Clifford S. on

Rating:

Customer did not leave a comment.

Deanna E. on

Rating:

Keep up the good work ??

Richard L. on

Rating:

Steve was great, exactly the kind of representation a company needs. He listened and was focused on providing excellent customer service.

Andras K. on

Rating:

I"ve been a customer for over 1 1/2 yrs. this location has great management great service, clean and friendly environment, I would recommend U-Haul of Spokane Valley to anyone in need of these types of services. I rate this company at 5 stars.

michael B. on

Rating:

This location is always on top of it. It’s easy to come in, get hooked up, and go

Jerry W. on

Rating:

I had a great experience overall

Amber B. on

Rating:

Great overall service and experience with both u-haul locations and the staff on the phone. Would recommend to people and will definitely tell people about our experience. Moving is so stressful and exhausting- thank you u-haul for making things a bit less stressful.

Molsworth A. on

Rating:

Customer did not leave a comment.

Armani M. on

Rating:

Great service. Fast and efficient. Very please with my experience!

Barry G. on

Rating:

Customer did not leave a comment.

PAMULA M. on

Rating:

Great staff!

Dani C. on

Rating:

It seemed as if they were not organized. I did my reservation online and it seemed like it still took forever to get things going. The truck wasn’t ready when we got there.

Patrick W. on

Rating:

Everything went well.

Scott G. on

Rating:

Customer did not leave a comment.

Russell W. on

Rating:

Hire people who at least know how to spell your name correctly is a start. And when people are taking pictures of your driver's license with a cell phone makes me worry that my personal information is going to be miss used.

Lynn G. on

Rating:

Fun drop-off! Great experience.

Joshua L. on

Rating:

Customer did not leave a comment.

Joshua T. on

Rating:

Customer did not leave a comment.

Janice H. on

Rating:

Customer did not leave a comment.

Rebecca T. on

Rating:

Customer did not leave a comment.

Diana P. on

Rating:

The U-haul agent who checked my U-haul truck in and assisted in closing out my account was the nicest, sweetest most professional U-haul agent and actually any customer service agent I've ever encountered. Moving is SO hard for me because I don't have family and it's overwhelming and dealing with with a representative like the female U-haul agent I encountered upon my U-haul close-out absolutely made my day and makes me always want to stay with a quality company like U-haul!!!!

Bruce W. on

Rating:

Customer did not leave a comment.

Victor M. on

Rating:

Customer did not leave a comment.

Kenneth B. on

Rating:

Customer did not leave a comment.

victoria H. on

Rating:

They were wonderful, and sooo helpful.!!!!!!!!

Carol B. on

Rating:

Customer did not leave a comment.

Ryann R. on

Rating:

Lisa was awesome! Very helpful!

Kelly C. on

Rating:

Super fast and friendly service!

Rebecca T. on

Rating:

The truck I had ran pretty rough. But it was clean and met need

Lorraine C. on

Rating:

Customer did not leave a comment.

Bob R. on

Rating:

Customer did not leave a comment.

Shelly C. on

Rating:

Customer did not leave a comment.

Roxanne J. on

Rating:

Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.

CARA O. on

Rating:

Quick and friendly/ fair price Will use them again

Christopher H. on

Rating:

Great service. No surprises. Very helpful and knowledgeable crew.

paul r. on

Rating:

Manager and staff were great.

Robert M. on

Rating:

They were nice and friendly.

Lanette H. on

Rating:

Great business

cody c. on

Rating:

Eh.

Barbara C. on

Rating:

The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.

KENYA E. on

Rating:

All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing

Darla B. on

Rating:

Everyone there was always very helpful, friendly & courteous.

John B. on

Rating:

you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait

Tami T. on

Rating:

Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.

Lorraina G. on

Rating:

I have to say that Brenton went above and beyond to help.

Theresa R. on

Rating:

Very helpful and accommodating.

Cassandra W. on

Rating:

Great!

Lisa D. on

Rating:

Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.

Jennifer F. on

Rating:

It was a very easy process to move in and out of the storage and the place is super clean

Alisa B. on

Rating:

I was very happy with the staff. Very friendly!

Sharon W. on

Rating:

Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't

Darcie S. on

Rating:

.

don c. on

Rating:

Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.

tanya c. on

Rating:

Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!

Jennifer F. on

Rating:

Nicole was so great and helpful...it was an awesome experience!

Barbara C. on

Rating:

Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.

TAYLOR V. on

Rating:

Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.

Don K. on

Rating:

Great place. Staff was friendly and helpful.

Sharon W. on

Rating:

Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.

Milo K. on

Rating:

The storage facility worked with us and made a very stressful time a little less stressful. Thank you!

DANA R. on

Rating:

It was finr

june b. on

Rating:

Great experience, super customer service!

Spring D. on

Rating:

The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.

Jeremy M. on

Rating:

No comment

Jonathan D. on

Rating:

While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.

Cynthia G. on

Rating:

We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.

Jayden H. on

Rating:

The staff were very helpful!

John M. on

Rating:

No comments.

Thomas R. on

Rating:

I only wish all units where on main floor and not up the stairs. But besides that it was perfect.

judy p. on

Rating:

everyone was great

June B. on

Rating:

At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't go

Sharon H. on

Rating:

It took an urgent call from me to get my boxes released to my unloaders. I understand it’s a busy time of year but I think your processes need to be improved to ensure better customer service.

Kristie H. on

Rating:

I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!

Jenny D. on

Rating:

I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren’t delivered or picked up when they were scheduled. Awful!!!

SIENNA S. on

Rating:

Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).

JOHN S. on

Rating:

Thanks

allen w. on

Rating:

Great site and great team. Very helpful group of people.

Karen D. on

Rating:

Bobbie was wonderful! She was definitely topnatch!