Customer Reviews for U-Haul Storage of East Spokane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of East Spokane

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Michael L. | Online Move In |
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Super

MICHAEL M.
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When we went to pick the truck up the gentlemen that helped us was great, I cant remember his name but he was very helpful. When we walked in to return the truck Spencer was amazing, she greeted us with a hello and a big warm smile. She made us feel really welcome. She went right out checked the truck and came back and said everything was good. She made it go so smooth and easy. I had a question about the deposit and had to call there and I happened to get her when I called and again nothing but kindness. Answered all my questions. I could feel her smile thru the phone. I absolutely appreciated her kindness. She deserves a raise and she is a keeper. Don't get rid of her EVER !!!

Colin W.
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Customer did not leave a comment.

chynna f. | Overall Experience |
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UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.

JORDAN S. | Overall Experience |
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Cassidy was the best. Phenomenal customer service.

RACHEL B.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

MARCUS W.
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Customer did not leave a comment.

Jorge G.
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Nothing. The staff was awesome.

Duane S.
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Customer did not leave a comment.

KELLY F.
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I called to ask if I could rent an additional 24 hours. They said the truck was already due to go to someone else, but they would let me bring back at 11:30am instead of 7am and not charge me for the extra time since I could not get the full 24 hours. They charged me a full 24 hours additional without telling me. I saw it on my credit card statement. Now I have to deal with that. Not happy. I would have returned at 7am if I know I would pay $90 more for 4 hours. Not good.

PETE M.
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This comment is for U-Haul's online rental program. If you take a customers money and tell them a truck is available at the requested location you had better be sure it is. I was told I would have a truck available in Kirkland, WA. It was not, I had to drive to Spokane to get it. 5 hours and a lot of gas. Both locations were great, not happy with U-Hauls rental process. No compensation for wasted time and fuel.

RONALD V.
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Very friendly and knowledgeable staff,. Well run location

Christian Y.
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Customer did not leave a comment.

BRADLEY C.
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Customer did not leave a comment.

ALAN S.
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Customer did not leave a comment.

JEFFERY S.
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Fix the gas tank problem. I went a total of 8 miles in a 20' truck and yet put 7.5 gallons into the tank.

Thomas K.
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Customer did not leave a comment.

TIMOTHY B.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

Stephanie R.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

LESLIE G.
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Customer did not leave a comment.

TUCKER P.
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Customer did not leave a comment.

JANELLE J.
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Being charged for 50+ miles & never once drove it over 10 miles. Pressing charges against U-haul if I don't get my money back.

DEBRA E.
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When I called to reserve truck I specified that I need it for the full 24 hrs. I paid for an Uber to take me to uhaul and they tell me “we don't have that truck available”. I asked them why would I be told there's a truck reserved for me if they don't even have one? I can't afford to Uber to every location. A lady behind the counter that wasn't even the one helping me, jumped in and snapped at me. U-Haul is the one that F'd up, why am I getting attitude?! EVERY SINGLE TIME I use uhaul there is a problem and I'm not even allowed to keep the truck for the full 24 hrs that I pay for. Not only terrible customer service but you can't even rely on what they tell you on the phone. Shady company to rent from

Eric D.
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Customer did not leave a comment.

JESSICA F.
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Customer did not leave a comment.

KIMBERLY T.
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Customer did not leave a comment.

JAMES J.
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Courtney went out of her way to make my rental convenient and very affordable. I would recommend this location very highly.

carl W.
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Customer did not leave a comment.

Lyle A. | Overall Experience |
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the movers were exceptionally great, would highly recommend

Ericka F.
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they NEVER answer the phone, not detailed, left out key info and always a long line. very unpleasant experience and others in line felt same!

MICHAEL G.
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Customer did not leave a comment.

JOHN C.
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Great customer service, in and out in a flash. Thank you team for doing what you do!!

JO R.
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Customer did not leave a comment.

JILL L.
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The assistant manager was super sweet and had great customer service skills>

EARL L.
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Had to trade out the first truck after only 14 miles because of steering problems, 500 miles down the road three of the trailer tires had to be changed and when we got into AZ where the temperature was higher the truck started blowing out transmission fluid. It turned out to be that it was over serviced. All this after we had to go 250 out of our way just to pick up the truck and trailer.

Joel H.
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Worst business experience

ALAN W.
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Customer did not leave a comment.

STEVEN NIELS H.
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I've rented from this location previously with good results. This time however it was very frustrating. Hold times on the phone were unacceptably long. After making the reservation I received an email saying I had to come in and have the hitch checked before the pick up day. They should have done this when I was there and not make me come back. When I picked up the trailer I signed up for the optional insurance but I found out about 2 hours later that my personal insurance would cover the rental. When I asked to cancel the UHaul insuranace they wouldn't do it because it had been more than 30 minutes. When I got the trailer home I found that the tires were 10 pounds under inflated. Not happy with this location.

Joel H.
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The worst!! The gal Nicole is short with people and hung up on me when I was trying to get valuable information. The business has been run into the ground and clearly customers do not matter to Uhaul

Rachelle W.
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Thank you!

MARALEE M.
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Have your employees act more professional. Not be on their phones, not arguing and be aware of the customers.

NANCY B.
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Customer did not leave a comment.

Brandon G.
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Customer did not leave a comment.

ROBERT MARK S.
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The manager (or owner) thought they had closed the store for the weekend, but a mistake was made and the branch wasn't actually closed. I called about my reservation and she apologized, jumped in her car, came down and opened the store, and got me the truck I needed. Service went above and beyond.

John M. | First Impressions |
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I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

DANIEL A.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Joshua P.
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Customer did not leave a comment.

Lyndsey A.
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Returned the uhaul to the return equipment parking spot and put keys in 24 hour lock box the day of renting it. 30 min past closing time. Recieved a message the next day asking where my rental was. Was charged an extra $20, tried calling no one ever picked up both times i called to let them know my drop off would be late and then to discuss why they didn't have record of my drop off.

KYLE K.
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This UHaul made our moving trip so easy! The folks that we coordinated the move with were efficient, quick, friendly AND respectful! Highly recommend!

REBECCA P.
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Customer did not leave a comment.

Ryan J. | Overall Experience |
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The price of our storage unit was continually raised without any warning.

Chelsey G.
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Staff where not wearing face coverings properly or maintaining social distancing at all. One gentleman did not have a mask at all. The young lady that checked me in was checking her personal phone while checking me out and continued to get my Information incorrect. The equipment was good but the customer service definitely could use a huge improvement. I am very surprised that the gentleman who said he was the area manager did not have a mask.

RANDALL C.
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Customer did not leave a comment.

Maggie A.
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My son and I were 3rd in line when we arrived and we waited 10-15 minutes before being acknowledged and even then the gentleman behind us was helped before us. I'm assuming because he had paperwork and was returning a truck but he was helped before us and came about 5 minutes after us. I used the truck for under 20 minutes and was still charged full price.

Scott M.
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Customer did not leave a comment.

Leslie O.
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Excellent experience from making the reservation to picking the truck to dropping it off.

Derrick P.
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Seriously bad customer service. We reported the door as a big safety issue. See above for the door issue. I said the truck should not go out until fixed properly, tried to report it. The kid literally said to me, did you make sure it was shut?? I said of course, that's what I'm telling you, I can't slam it hard enough to shut it!!! And I shouldn't have to keep trying to slam it over and over. This is a serious problem. Don't let it out until you fix it. He scoffed at me like I didn't know what I was talking about. The OTHER rep turned and said, hey, probably should make a note of it. (Cause he saw me starting to escalate) they both, sorta said, yeah, we will make a note of it) but I don't feel they took me serious at all. Never will use this again if they don't make safety the highest priority.

Richard T.
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Customer did not leave a comment.

Kami B.
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They were very under staffed only 2 employees total for an end of the month weekend there should have been more .

ALEXANDER K.
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Great service

Nathan H.
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Customer did not leave a comment.

Thomas P.
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Mobile check in didn't mention Key was in store; when I filled with gas, the needle didn't move. I drove 20 miles, put 3.25 gallons in, and the needle didn't go back to where it started. Charged an extra $8 for gas.

Kalana B. | Online Move In |
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Customer did not leave a comment.

Margaret S.
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Customer did not leave a comment.

randy M.
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Customer did not leave a comment.

Marc B.
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Customer did not leave a comment.

Matthew W.
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GET RID OF THE SOCIAL DISTANCING STICKERS .

Jon N.
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We turned it in early, would have liked a refund for unused days.

David F.
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The final amount came to almost twice what I was originally quotes so I was a little surprised by that. But there was nothing bad with the truck or service.

Gregory W.
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Employee was very helpful and highly recommend

LOUIS G.
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Customer did not leave a comment.

Deral M.
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Both employees that helped me were great!! The only downside is the wait time with no employees.

Nicolaas V.
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Customer did not leave a comment.

Nathan W.
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Customer did not leave a comment.

john C.
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inventory needs to be inspected, and verified/compared in the computer each day. Other locations are messing with inventory and this causes delays in the customers time being wasted at the counter and in line.

Cheryl A.
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Customer did not leave a comment.

Thomas M.
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I believe how busy that location is; the poor employee needs help. He busts his ass, but wait times are kinda long. No way he is there for long. Gonna get snapped up.

Michelle E.
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Customer did not leave a comment.

Robert N.
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The fan control for the climate control/ac in the rental was broken. When I had the ac on the fan was either full blast or off, I couldn't turn it down as it was stuck on high. Other than that the employees were very helpful and friendly.

Hassan A.
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Excellent customer service

Roman T.
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Keep the employees you have now. There offered excellent service.

Lisa I.
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Customer did not leave a comment.

Matt L.
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The guy that helped me was very helpful and extremely friendly. Great experience overall

LESLIE THOMAS G.
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Excellent and professional

Jonathan D.
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Customer did not leave a comment.

Timothy K.
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Brake fluid sprayed all over my truck from the trailer brakes. Ruined my taillights and license plate holder

donald C.
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Customer did not leave a comment.

Arthur S.
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Customer did not leave a comment.

Kelly C.
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Customer did not leave a comment.

Allison S.
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Employees seemed frazzled and unsure of what they were doing

john c. | Overall Experience |
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Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.

Patrick F.
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Customer did not leave a comment.

Alan M.
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Customer did not leave a comment.

Paul K.
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Customer did not leave a comment.

Gertrude A.
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Customer did not leave a comment.

Lateasha M.
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Great customer service, got us in and out quickly.

Jon N.
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I said it was clean and well maintained which overall it was, however the right rear bumper pad was broken and needed to be replaced, but this did not affect my use of the trailer. Very friendly agents working there!

Mark S.
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Customer did not leave a comment.

Karen R.
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Customer did not leave a comment.

brett o. | Overall Experience |
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Customer did not leave a comment.

Kelli M.
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The manager and the gal that assisted me were awesome!

Katherine W.
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Customer did not leave a comment.

JAMES C.
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Customer did not leave a comment.

Wayne S.
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Customer did not leave a comment.

Barbara B.
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Customer did not leave a comment.

Paul K. | First Impressions |
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Customer did not leave a comment.

steve g. | Overall Experience |
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Customer did not leave a comment.

john c. | First Impressions |
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Customer did not leave a comment.

Brett S. | Overall Experience |
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I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.

Mary P. | Overall Experience |
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Customer did not leave a comment.

joel h. | First Impressions |
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What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it’s different tasks and still help every customer with a smile . Don’t ever lose that guy as a employee.

Karen R. | Overall Experience |
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Customer did not leave a comment.

Corinna R. | Overall Experience |
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I’m extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn’t there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can’t seem to reach the manager. I’m very disappointed with the customer service.

Mary P. | First Impressions |
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Customer did not leave a comment.

Michael F. | Overall Experience |
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Very nice manager. Very clean facility.

Rene B. | Overall Experience |
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They were very nice & helpful. We would use them again.

Rene B. | First Impressions |
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Excellent service

Karen R. | First Impressions |
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Customer did not leave a comment.

Anthony K. | Overall Experience |
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Customer did not leave a comment.

Jessica T. | Overall Experience |
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Customer did not leave a comment.

elisabeth d. | Overall Experience |
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Customer did not leave a comment.

Teresa K. | First Impressions |
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Excellent staff. So helpful!

Teresa K. | Overall Experience |
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Wonderful staff!

Lynn K. | Overall Experience |
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Lisa was amazing!!! The rest of the staff was great toooo!!

Richard B. | Overall Experience |
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Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.

RAYME T. | First Impressions |
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Fast and simple.

Rozella B. | Overall Experience |
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They worked with me and supported my move in so many ways. The staff was kind and helpful.

ronessha b. | First Impressions |
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friendly service very helpful all smiles answered all my questions

Darla B. | Overall Experience |
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The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.

Loreisa C. | First Impressions |
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The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! Thanks!

Roxanne J. | Overall Experience |
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Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.

CARA O. | First Impressions |
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Quick and friendly/ fair price Will use them again

Christopher H. | First Impressions |
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Great service. No surprises. Very helpful and knowledgeable crew.

paul r. | Overall Experience |
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Manager and staff were great.

Robert M. | First Impressions |
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They were nice and friendly.

Lanette H. | Overall Experience |
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Great business

cody c. | Overall Experience |
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Eh.

Barbara C. | Overall Experience |
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The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.

KENYA E. | Overall Experience |
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All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing

Darla B. | Overall Experience |
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Everyone there was always very helpful, friendly & courteous.

John B. | Overall Experience |
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you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait

Tami T. | Overall Experience |
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Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.

Lorraina G. | First Impressions |
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I have to say that Brenton went above and beyond to help.

Theresa R. | First Impressions |
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Very helpful and accommodating.

Cassandra W. | First Impressions |
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Great!

Lisa D. | Overall Experience |
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Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.

Jennifer F. | Overall Experience |
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It was a very easy process to move in and out of the storage and the place is super clean

Alisa B. | Overall Experience |
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I was very happy with the staff. Very friendly!

Sharon W. | Overall Experience |
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Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't

Darcie S. | Overall Experience |
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.

don c. | Overall Experience |
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Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.

tanya c. | First Impressions |
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Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!

Jennifer F. | First Impressions |
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Nicole was so great and helpful...it was an awesome experience!

Barbara C. | Overall Experience |
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Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.

TAYLOR V. | First Impressions |
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Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.

Don K. | Overall Experience |
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Great place. Staff was friendly and helpful.

Sharon W. | First Impressions |
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Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.

Milo K. | First Impressions |
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The storage facility worked with us and made a very stressful time a little less stressful. Thank you!

DANA R. | Overall Experience |
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It was finr

june b. | Reservation |
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Great experience, super customer service!

Spring D. | Overall Experience |
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The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.

Jeremy M. | Overall Experience |
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No comment

Jonathan D. | Overall Experience |
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While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.

Cynthia G. | Overall Experience |
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We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.

Jayden H. | Overall Experience |
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The staff were very helpful!

John M. | Reservation |
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No comments.

Thomas R. | Overall Experience |
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I only wish all units where on main floor and not up the stairs. But besides that it was perfect.

judy p. | Overall Experience |
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everyone was great

June B. | Overall Experience |
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At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't go

Sharon H. | Overall Experience |
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It took an urgent call from me to get my boxes released to my unloaders. I understand it’s a busy time of year but I think your processes need to be improved to ensure better customer service.

Kristie H. | Overall Experience |
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I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!

Jenny D. | Overall Experience |
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I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren’t delivered or picked up when they were scheduled. Awful!!!

SIENNA S. | Overall Experience |
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Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).

JOHN S. | Overall Experience |
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Thanks

allen w. | Overall Experience |
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Great site and great team. Very helpful group of people.

Karen D. | Overall Experience |
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Bobbie was wonderful! She was definitely topnatch!

No reviews have been submitted for this location.

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