Customer Reviews for U-Haul Storage of East Spokane

5,333 reviews

14505 E Sprague Ave   Spokane Valley, WA 99216
(W of N Adams)

(509) 924-0620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(509) 924-0620

14505 E Sprague Ave
Spokane Valley, WA 99216
(W of N Adams)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Not open. Why were we switched to this location if it was closed. Should of been able to drop it off in Post Falls, ID

DANIEL A. 
Rating:
3.0

Service was marginal

CAROLINE S. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
5.0

Customer did not leave a comment.

FELISA B. 
Rating:
2.0

They over charged me for gas .

TODD R. 
Rating:
5.0

Customer did not leave a comment.

BRANDIE O. 
Rating:
1.0

I was NOT completely informed about the $1.95 per mile from Lowe's in Spokane Valley to my home northwest from Colville! $60.00 for refuel, $19.95 for the 24 hours & $393.93 for the mileage!!! Just to be able to have at my home for the December professional repair appointments: plaster boards, 4 2x4s, etc. that would not fit in my jeep. The mileage pay was not said to me when I picked up the truck on Sunday!!!

TERESA LOUISE F. 
Rating:
1.0

We scheduled our drop off and got email comfirmation. When we were called to confirm delivery and schedule a time, it was an hour and twelve minutes before the deadline and no mention was made in the message left that our delivery would be cancelled if we did not confirm by 5 pm the day prior to delivery. Also this call was made 2 days prior to our delivery but when we called the next day to confirm we were informed that our delivery was cancelled as it had been rescheduled without informing us. We were able to have our delivery rescheduled for the day after the original day however it required a lot of negotiation and calls back and forth. The communication regarding our boxes was non-existent and when called the store personal could have been more helpful. Many did not know what was happening, and the ones that did were not able to provide clarification without long holds and discussions with their supervisors.

CODEYMICHAEL N. 
Rating:
5.0

Keep up the great work!!

MICHAEL M. 
Rating:
5.0

Really nothing....I had the friendliest 2 people helping me when I arrived to pick it up and deliver it back. Awesome service!!!!

CATHLEEN S. 
Rating:
3.0

Customer did not leave a comment.

Fran C. 
Rating:
5.0

Customer did not leave a comment.

JACOB R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Great fellows to worhbwith

JEFFREYR A. 
Rating:
1.0

Rented a "motorcycle trailer" to get my bike down to state inspection. You advertise the trailer as having a ramp so you can just ride your bike right into the trailer. What you don't say is that the utility trailers you have are much better for motorcycles because they have a sufficiently long ramp. So if you rent a motorcycle trailer, plan on replacing your brand new $400 exhaust out of your own pocket when it gets gouged and dented. I obviously wasn't the first one with this problem either because there are scrapes all along the edge of the trailer. Customer service: terrible. I explained what happened to the guy when I dropped the trailer off, and he was just like "well that sucks, let me just charge you for the rental." So not only do I now have to spend another $400 to replace my brand new exhaust, this guy has zero empathy for me and doesn't offer to help at all. I guess the "insurance for personal property damage" only covers their property. Won't waste money on the coverage again. I would have been better off pulling the bike into the bed of my truck. Total waste of time and money. Problems with the trailer: Ramp is way too short to safely load your motorcycle. This is evidenced by the multiple scrapes and dents along the edge of the trailer. License plate was held on by a single and very loose bolt, ready to fall off. Tightened it for you to avoid a ticket.

Zach M. 
Rating:
5.0

Provide more accurate info for the drop off location

JEFFREYR A. 
Rating:
5.0

The staff was fantastic! I will be back!

elizabeth m.  |  Overall Experience 
Rating:
1.0

I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24.99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Thank you for your consideration. Sincerely Yours, Wes Binkley

WES B.  |  First Impressions 
Rating:
2.0

Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.

Francesca D.  |  Overall Experience 
Rating:
5.0

Quick knowledgeable efficient professional 10/10

cord L. 
Rating:
5.0

Not a thing. Happy with the trailers and use them when i need one.

DAVID P. 
Rating:
5.0

Drop off location was spectacular. Clean and organized. Workers come running out to receive the truck. They were friendly and knowledgeable. The manager at this location is obviously doing a great job

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

JAROM N. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
3.0

The staff was nice, the truck was old, had a huge scratch on the driver's side when we picked it up that wasn't documented. We did note it with the staff and they did X it. The U haul way of scheduling is not user friendly. You can't call the actual rental location. There is just one big scheduling call center, yet you can't schedule a one way guaranteed truck & i tried to pay before my pickup date (tried on Thursday for my Saturday move) & was told I couldn't pre-pay or I'd have to pay for 2 extra days before Saturday. I didn't need or want the truck except on Saturday. That makes no sense and it was an hour & a half drive for me for nothing. I had to turn around and drive there again Saturday morning. Another person was moving me and driving, so why couldn't I pay 2 days ahead & spend that 1 1/2 hours drive time packing till the truck got to my house? The driver was noted with all necessary ID when I reserved the truck weeks ahead of my move date. U-haul doesn't make it easy. The driver & movers are now working with Penske because of U-haul difficulties.

NICHOLAS LAWRENC C. 
Rating:
5.0

Reuben Ingebritson did a terrific job handling my needs and renting me the right piece of equipment. He was the only employee working and did a great job helping not only myself but other customers. He had a great attitude and was vey professional.

MICHAEL JEROLD N. 
Rating:
5.0

Went well. The staff was courteous and helped me remove my huge trailer hitch that I use for aa trailer that had been on for a year. The building was clean and organized and the bathroom was very clean as well.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

GINGER T. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Easy towing and great for a long trip to Florida from Spokane.

BRADLEY G. 
Rating:
5.0

It was a great experience!!!

BOBBY R. 
Rating:
2.0

It's ridiculous that I was charged $11 for extra fuel when it was BARELY below the full line. It was probably at 99% full. I only drove 14 miles.

Keith O. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

The two gentlemen that helped me, were fantastic!

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

LESLEY ANNE H. 
Rating:
1.0

Was not the location on the contract. St Marie's Idaho is what I agreed to for location if drop. I would have never agreed to a drop location 1.5 hour away. Secondly falsely say St Marie's Idaho on a written contract have your team member threaten me me with a double charge because I was not in agreement with the location that was not on my written contract of St Marie's Idaho. I should be reimbursed for my 3 hour round trip that I was not in the written contract of St Marie's Idaho. Your team member informed me it had to go there since it was being rented! Sorry but that is not my responsibility to get the trailer to those renters! Your team member represents your Company! That tells me you all pull this stuff other also! Not a good business practice! Horrible customer service plan. I should have to go through any scheduling persons! I should be able to pick my own location to pick up and drop off! I don't think I would ever recommend your company again. For the time, money, effort and hassle I could have bought a great used trailer and never had to deal with this. Hope you fix your problems with how you deal in breaking written contacts! Stop hiding location drops in emails after one pays for your service. I would never agreed as I have already stated. I should report you to both Idaho and Washington state's attorney generals for the type of hidden business practices you practices.

Perry D. 
Rating:
3.0

The van was very dirty inside. There was a thick layer of dust on everything and the inside of the windshield had glue from a dealer sticker stuck to the inside. I'm sure someone was supposed to get rid of this sticker, but that never happened. Yes, the van served it's purpose, but U-haul in NO WAY went above or beyond.

Ryan M. 
Rating:
5.0

Great customer service person took care of us

JEANNIE COLLEEN S. 
Rating:
5.0

My only complaint was I wish they would have scheduled me to a much closer uhaul location

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
4.0

Customer did not leave a comment.

alan k.  |  Overall Experience 
Rating:
5.0

great experience with the store and staff. The return directions could be a bit more clear. And I learned a valuable lesson, always get the next biggest truck size based on room recommendations.

BRANDI V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH H. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

We were completely satisfied !!!???

VICKIE LYNN H. 
Rating:
5.0

Reuben, was outstanding! While he got me going he helped a new associate get through a what else can I say bad group of six!

RICHARD PAUL K. 
Rating:
5.0

Very good service.

JAMES M. 
Rating:
5.0

Quick and efficient the gentleman working that day were solid and knew what they were doing. Thanks.

WILLIAM W. 
Rating:
5.0

Always great service that's why I use only this location

MIKE D. 
Rating:
4.0

Customer did not leave a comment.

Michael N M. 
Rating:
3.0

Customer did not leave a comment.

Julianna S. 
Rating:
5.0

Great friendly service.

DONALD S. 
Rating:
5.0

Extenend the link to report any prior damage to trailer.

CHRIS ALLEN C. 
Rating:
4.0

Polite. Prompt Professional THANKS!

Tom D. 
Rating:
5.0

Quick, friendly and easy service. For some reason, the electronic checkin wasn't working.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Bron B. 
Rating:
5.0

Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.

DWIGHT T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUNE V. 
Rating:
5.0

Customer did not leave a comment.

Robbie H. 
Rating:
5.0

Transactions where smooth easy. Thank you Uhaul.

WILLIAM JOHN V. 
Rating:
5.0

The guys at this location have been most helpful. It's the best customer service.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

TRACY LEE R. 
Rating:
5.0

Customer did not leave a comment.

steve G. 
Rating:
5.0

Excellent customer service, quick delivery and drop off, couldn't ask for better experience. A+ all the way.

PAUL E. 
Rating:
3.0

I thought I had already been “approved” for the uhaul, and then I ended up sitting in the car of the person who took time out of their day and had somewhere to be for an additional 10 mins while I got “approved” for the truck I had already booked. If I hadn't been I would've had to have that person drive me back home or gotten an uber which is ridiculously inconvenient when this could be done before you show up at the facility. Could've been a really wack situation. Also, i returned it at the gas level it was at when I picked it up, but the associate told me it was supposed to be full? So I ended up paying a $27 fee when I did what the checkout process asked me to do.

Cheyenne R. 
Rating:
5.0

Customer did not leave a comment.

Jodi L. 
Rating:
5.0

Even though I only had to return the truck with 1/8 tank of fuel it had between and 1/8 and 1/4 and I was refunded about $20 for leaving with more fuel than I purchased...this was a pleasant surprise and appreciated, but I wish the truck had at least a 1/2 tank of fuel when I picked it up.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

ROGER H. 
Rating:
3.0

Attempted numerous times to call the U-Haul number to change drop off location. Was hung up on, put on hold for over 30 minutes after using the call back attempt. Had to drive to numerous parts of town to drop off vehicle. As much as I use U-haul this shouldn't happen.

Jonathan D. 
Rating:
4.0

Don't make people pay way more for the UHaul just for using a prepaid card or debit card that makes no sense it discourages people from going with your company if they don't have a credit card

XAVIER T. 
Rating:
5.0

This location has the best customer service. Met this two gentlemen who were really nice in helping me rent and return. Both have the best customer relations experience. Loved the experience

JAMES M. 
Rating:
5.0

Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.

Bernadette F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
4.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C. 
Rating:
2.0

The uhaul was dirty. I took out two dustpan of dirt and Garbage. The guy didn't even pull the uhaul up for me just said it's the one on the left. I had to remove the rent me sign. He never even told me that I was supposed to do some link to go over the condition of the uhaul. I have rented several trucks before between me and family members and this has been the worst experience I have ever had

Savannah B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BLAK L. 
Rating:
5.0

They should wear a mask.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

KALA VALENTINA H. 
Rating:
5.0

Friendly and professional as always I have used this place numerous times and I've always been pleased with them

MARK E. 
Rating:
4.0

Not enough help in office, when we brought truck back to pay cash the line was way too long and customers were not happy, instead we paid with credit card drop off. Wanted to pay cash but wait was too long because Short of help there. You need more employees!!

mary H. 
Rating:
3.0

The truck had a random, significant shimmy at higher speeds while on and off the freeway. My U-Haul experience was frustrating, the off site manager(s) that called me 20 minutes AFTER my reserved time to let me know the truck reserved for me isn't available at this location and a different person called 2x during my rental time, didn't seem to care about or have any customer service skills. The person at the location did his job well, he appeared to have some problem solving skills and he cared about customer service. I won't use U-Haul again and I don't recommend using them.

LEANN A. 
Rating:
4.0

I found the staff very helpful and polite!

Rodney K. 
Rating:
3.0

Customer did not leave a comment.

Carolin B. 
Rating:
4.0

Greeted by a very friendly staff member and had a great conversation with him while he was processing my rental. Rental was clean and ready. The staff member went over the truck fob and the ability to auto drop the tailgate, which was awesome. Fast, easy and convenient process. Definitely will be back.

SHAWN MICHAEL G. 
Rating:
1.0

Very large sign that asks everyone to wear masks. Get inside & there is no mask in sight, especially on employees.

peter G. 
Rating:
5.0

Customer did not leave a comment.

Greg T.  |  Overall Experience 
Rating:
5.0

Easy check in and check out

Melissa G. 
Rating:
5.0

Above and beyond to get the service I needed

TRINA P. 
Rating:
5.0

No comments at this time

RANDY E. 
Rating:
1.0

The crew/team at the location that provided the rental over charged me as i had rented the very same equipment the day before and paid more than 20 more the next day. When I complained and asked to talk to the manager, he to was rude and ganged up on me and told me to shut up or go somewhere else. There was no customer appreciation and all three nen that worked there were complete bullies. They never tried to make it right. All 3 of them need to be fired. Im going to the BBB to file a complaint there too.

BONNIE H. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
3.0

Give military discount or train employees to give military discount.

GERARD H. 
Rating:
4.0

Maybe don't change locations on people when right before they are picking up. It's already stressful and when you change pick up locations it's adds to that syress. Especially since it's an additional 12 miles away!

KEVIN JAMES A. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very efficient.

Don S. 
Rating:
5.0

This end worked perfectly.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Stacie S. 
Rating:
3.0

Have more people working so the wait is not so long

JANET S. 
Rating:
5.0

Easy and affordable. Quick pickup & return. Polite and professional staff

RICHARD B. 
Rating:
5.0

Fast Friendly and helpful with drop off

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Nicolette V. 
Rating:
4.0

7pm-8pm is a little early to be locked out, other than that no compaints so far

brian c.  |  First Impressions 
Rating:
5.0

Very helpful associates at the front desk!

Francesca D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda A.  |  First Impressions 
Rating:
4.0

Lisa and Zack did a great job helping me .

William C.  |  First Impressions 
Rating:
5.0

Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.

Shawnarae J.  |  First Impressions 
Rating:
5.0

The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.

Jamie S.  |  First Impressions 
Rating:
5.0

These storage units are clean and seem very secure. The price is also very reasonable.

Terry W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonny B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

hailey h.  |  First Impressions 
Rating:
5.0

Covered move in bay is a very nice convenience.

Patrick P.  |  First Impressions 
Rating:
4.0

I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalana B.  |  Online Move In 
Rating:
5.0

friendly service very helpful all smiles answered all my questions

ronessha b.  |  First Impressions 
Rating:
4.0

They were nice and friendly.

Robert M.  |  First Impressions 
Rating:
5.0

Very helpful and accommodating.

Theresa R.  |  First Impressions 
Rating:
5.0

The storage facility worked with us and made a very stressful time a little less stressful. Thank you!

Milo K.  |  First Impressions 
Rating:
5.0

No comments.

John M.  |  Reservation 
No reviews have been submitted for this location.

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