Customer Reviews for U-Haul Storage of East Town

1,066 reviews

4110 E Sprague Ave   Spokane, WA 99202

(509) 590-4101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 590-4101

4110 E Sprague Ave
Spokane, WA 99202

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck had a broken canopy over the engine in the cab. I didn't notice it until the engine heated up and was blowing extremely hot air on my feets and legs to the point I couldn't push the accelerator. I called to let them know and Nicki didn't care. Just said oh. When I was picking up Nicki was more concerned with her new hair cut. She was showing her coworkers and manager photos while helping me. Unprofessional. I use this store once a month and it's frustrating.

Christine W. 
Rating:
2.0

The guy who gave me my keys for the van I rented did not give me a lock I guess I should of had for drop off after hours. Because of this I was held up for almost 30 mins trying to find a drop box for the key and being on hold with 24-7 uhaul service too find out that there was no box and to lock the key in the van. This area is in a not so great part of town and as a single woman I was scared due to several homeless people roaming the parking lot and around the building while I was searching and waiting. The van as well was not completely clean. When I moved the steering wheel column there was food in between the column and the dashboard.

Logan F. 
Rating:
5.0

The lady here was wonderful- very friendly and helpful. SO much better than when I was in Moscow…contemplated just using truck and trailer…so much easier with a uhaul! Saved us hours getting it done in one trip! Get a uhaul!

Jennifer K. 
Rating:
3.0

When I made the reservation, I was told this was a drive up unit which it is not.

Rosalilia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik G. 
Rating:
2.0

Customer did not leave a comment.

Kristine L. 
Rating:
5.0

Customer did not leave a comment.

Shawn R.  |  First Impressions 
Rating:
4.0

New facility staff friendly Access to units i through one door and it is kind of a pain to keep putting in door code to gain access. Secured building but bad neighborhood

BRADLEY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KathreneM J. 
Rating:
5.0

The service and equipment I rented was excellent

Dawn S. 
Rating:
1.0

First, no one called to confirm my rental and the location that it would be at. I had to go to the pickup location assigned in the confirmation email to be told that they reassigned the location. Then, it was explained that if I needed to extend the rez, I could just call the location directly. I called 6 times and no one answered. The website states that I can extend on uhaul.com, which was false. It directed me to contact the location directly. I arrived at the location 18 minutes after closing and found 2 employees just locking up and asked if they had a drop box for the keys. They replied "no" and said they would wait for me to return with a full tank of gas and they would take my keys and I would return the truck online. They said they would wait because they were also borrowing one of the trucks and needed to get it ready. I returned 10 minutes later and they were gone and there was no where to drop the keys. I had to come back the next morning to leave the keys just past 7am and no one was at the counter to greet me and take the keys. I left them on the counter and walked out as I was already late for work. This was the absolute WORST experience with Uhaul. I will NEVER go back to the location at 4110 East Sprague in Spokane. The gentleman at the location 905 E Third was ABSOLUTELY AMAZING and KIND. That was where I was initially assigned to pick up my vehicle. You lost a customer Uhaul!

Heidi W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

The young woman that helped me out was BEYOND helpful, kind, considerate and thoughtful. She worked diligently to ensure that my upgrade would include my discount, and she won my business for U-Haul. She was excellent

andrew n.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Harvey F. 
Rating:
5.0

Everything was very easy!

Marci G. 
Rating:
1.0

I wouldn't exactly say that the truck was clean and well-maintained it was just a dirty moving truck I thought that's what they usually look like. However no I will not recommend U-Haul I literally drove it 15 miles and I put gas in at 9:14 at night and a scary neighborhood that the roads were all tore up with construction And then I get my bill and you guys billed me for 2 gallons of gas when I rented it it was at 3/4 of a tank and when I returned it it was well over 3/4 of a tank and I was actually just being nice because it really didn't move it all on the gauge and then you Bill me and then I called the store to ask them why they would bill me when I put gas in and he said I apologize it was marked incorrectly but because we've already billed your card we can't do anything about it so you can call U-Haul at a one 800 number wait online for an hour to not even get through to anybody because the phone disconnects to get my gas money back. That is bullshit.

Erica S. 
Rating:
5.0

No comments to add at this time.

RANDY E. 
Rating:
3.0

Customer did not leave a comment.

Leia T. 
Rating:
2.0

It's really stressful and a major inconvenience when the Uhaul is not in the location that we decide to begin. If it won't be in the location chosen, don't give us the option. Also, I chose pickup at 8am and the location wasn't open until 9am. Please don't allow times to be an option for pickup if the store isn't even open because most people don't think to look that up, we trust that you guys are setting us up for success.

Kristina K. 
Rating:
5.0

Customer did not leave a comment.

JACOB J. 
Rating:
5.0

Nothing

Jessica H. 
Rating:
1.0

After reserving a truck at another location several days in advance, I was told, as I was on my way to pick up the truck I'd reserved and that I must drive approximately one hour away to get a truck. There'd been no communication of this problem during the prior four days! I was to meet a mover, also arranged and reserved via UHaul within an hour! I was texted and offered a larger truck, which I did not need. Finally, I was sent to this location. The woman I dealt with claimed to be a regional manager in customer service -- ridiculous. She could identify to truck she rented me and sent me wandering the parking lot to find the correct truck! She said it was a new truck and I was so lucky to be getting one in the city! The truck was a 2017! When I arrived with the truck at the location I was moving from I found the back of the truck padlocked! Because it was in no way prepared for rental! I had to return to the UHaul lot to get the padlock removed! There was no apology, just the comment "humans make mistakes." My reservation included a hand truck and furniture pads -- there were none in the truck I was given!!! I felt SABOTAGED at every turn by the lack of concern and service!!!!! What a joke!!!

Denise G. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
1.0

The building reeked of weed when I first entered and the staff was not very helpful or knowledgeable. At first they couldn't find my reservation even with my reservation number, phone number, and personal ID. When they finally found it they said they didn't have the truck I reserved but they could give me a smaller truck. I accepted because I had to move that day. As I was finishing up the paperwork the employees were discussing how the truck I had been using was just dropped off by the previous renter. I took the truck and drove to my storage unit. There I opened the back and realized it hadn't been cleaned by the previous renter. I removed the leftover garbage and continued with my move. At the end of my day when I went to fill the truck with gas before returning it I found that the fuel line had a hole and gas spilled everywhere. The gas tank was fully in tact and only the pipe leading to it was punctured. The vehicle was in my sight at all times during my rental so this hole happened at a previous time and the vehicle wasn't properly inspected before being given to me. I returned the truck and tried several times to call the support line or even leave a voicemail with the particular location but to no avail. Overall I was really disappointed with the service and quality given

Alauna H. 
Rating:
1.0

I reserved my truck for 2 I then had to return it a day early because of a hole in the gas tank. I returned it and no customer service at all, not even a sorry this happened or let me see if we can get you another truck. This is my second dealing with this company and just be warned that any customer service issues will have to be dealt with by phone, no one can do anything in person.

Elizabeth D. 
Rating:
1.0

Equipment was changed to another location, this location didnt have my equipment ready, had to come back the next day to pick up and had to drive extra 30 miles to pick up, new equipment wasnt cleaned.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

Shyanne H. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
2.0

Be present during an conversation. Felt ignored at one point as friends were visiting the location and the worker was focused on their conversation. I thought they were customers but sion learned they were just hanging out. I was hot and tired. I was charged extra $90 bucks for not filling truck back and included $30 service charge. I feel I should be refunded that money. Please consider it!!!!! Thank you, Treena

Katreena G. 
Rating:
1.0

Crew seemed to be super tired. Truck was dropped off without comment, fuel level was assessed incorrectly and no option for a lock.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

penny W. 
Rating:
3.0

The inside of truck was nice and clean. Wish I could say the same about the outside. The windows and mirrors were incredibly dirty.

KEENE L. 
Rating:
5.0

Can't say improve. Would say nice staff and great customer service.

Tracey S. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
4.0

The only thing I wasn't happy about was I purchased a ball and hitch at the uhaul store and the guy didn't give me one with enough drop so the trailer was not level. It wasn't a big deal because it worked just fine, I would have just liked for it to be more level. This is not a reflection of the customer service the 2 gentlemen gave me, they were great. I just wish he would have taken a minute to look at the height of the back of my truck. I used your instant messing with a representative during my trip. I really liked that and it went well. I also like that I was able to return the trailer after hours. Overall, great experience. I would do it again.

Glen T. 
Rating:
3.0

Did the online move in, but still don't have access to my unit.

Karena H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexandrea B. 
Rating:
3.0

You have an employee named Austin at the 4110 East Sprague location that deserves a huge kudos. He was working with a bare bones staff due to sick calls. This young man didn't miss a beat. He was professional, efficient, polite, considerate and kind. I worked 34 years in the airline industry and Austin is exactly the kind of worker that we would hope to be able to hire and keep on for many years. He was under extreme pressure and never lost his cool. Considering the circumstances I feel a lesser person would've walked off the job that day. Thank you Austin and thank you Uhaul for seeing the value in this young man. May his future be bright.

holly B. 
Rating:
5.0

Everything was done quickly, professionally and friendly. I'll definitely recommend this location to family and friends.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Josh W. 
Rating:
3.0

I was told that I could drop off at any location, but that was not true. Advertisements state no extra charge for mileage, but that was not true.

Chris I. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
1.0

Don't lie to customers, have integrity and follow their with your promises!

Brett P. 
Rating:
1.0

Don't lie to them, add the extra miles you said you were going to.

Brett P. 
Rating:
1.0

This location is fine. But the overall process is a joke. I specifically reserved 2 26' trucks online and the reservation windows only let me reserve them if they were "in stock". I reserved them, got confirmation numbers and everything. I showed up to get my trucks and the rep blatantly looked at me, I don't have your trucks. I see your reservation but the online system doesn't actually allocate the trucks to you, it just shows you reserved them. But other people have come before you and took the trucks.... WHICH LEFT ME NO TRUCKS!!! Very upset. I made plans, hired movers, etc to move and then there weren't any trucks. The rep told me to call the local logistics office and she very unkindly said... sorry, nothing I can do for you. There isn't a 26' truck on this side of washington. Sorry! VERY FRUSTRATED!!!

BRYANT Z. 
Rating:
1.0

This location is fine. But the overall process is a joke. I specifically reserved 2 26' trucks online and the reservation windows only let me reserve them if they were "in stock". I reserved them, got confirmation numbers and everything. I showed up to get my trucks and the rep blatantly looked at me, I don't have your trucks. I see your reservation but the online system doesn't actually allocate the trucks to you, it just shows you reserved them. But other people have come before you and took the trucks.... WHICH LEFT ME NO TRUCKS!!! Very upset. I made plans, hired movers, etc to move and then there weren't any trucks. The rep told me to call the local logistics office and she very unkindly said... sorry, nothing I can do for you. There isn't a 26' truck on this side of washington. Sorry! VERY FRUSTRATED!!!

BRYANT Z. 
Rating:
5.0

Clearly it's very busy at all your locations and wait for service is a little time intensive but friendly and helpful. Things got a little confused but we worked through it. I could have used more direction on Drop Locations prior to choosing the Cook St. Pad since it was 20 miles outside Appleton. Great price and good service.

Joseph D. 
Rating:
5.0

The trailer was a dilapidated junker. Tire flew off in SD. Still trying to get reimbursed after 3 calls, transfers, holding over hour each time and 6 hour wait to be told Noone could help me so had to find tire dealer and pay out of pocket

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

Duncan G. 
Rating:
2.0

When I originally made the reservation, I did so almost 2 weeks out, with a trailer for my truck. First, the guy making the reservation doesn't tell me I have to pay extra for the trailer, so I ended up spending close to $600 for both truck and trailer. Then, on the reminder day call, my reservation was sold, and I had to go an hour out of my way to get the truck. Thankfully, that was resolved when it was returned at 3 pm. 5 hours past my pickup time. And when I finally get to my move destination, and return the truck, I am refused my refund. It took 600 dollars, and I didn't get a damn penny back. Why would I recommend U-Haul when I got shafted this fucking hard, without any lube?

Christopher P. 
Rating:
1.0

The employee who was helping me (James) was concurrently talking on his personal phone to sell his personal vehicle while I waited for him to start setting me up with the rental. He didn't end up doing the computer work, I asked one of his colleagues to help me because James was prioritizing his personal matter. Once I went out to get the trailer, James loaded it onto my vehicle and I discovered when I got home that he had not latched the ball latch to secure it to the trailer ball and he had not attached the trailer brake safety chain. I am extremely disappointed by the lack of attention to safety and neglect of a customer in order to handle a personal matter. Extremely disappointed. There is no way I can recommend this UHaul location to anyone.

JEFF P. 
Rating:
3.0

Customer did not leave a comment.

Dean M. 
Rating:
3.0

Last minute reservation so back wasn't swept but it wasn't bad at all. Didn't need to clean small scraps (think couple candy bar size wrappers/cardboard) before using. I reserved (all online day before use) an appliance dolly and it gave me a serial number for it. Didn't have any appliance dollies in stock. Worked with Josh to remedy the situation, but seems that is a corporate/inventory problem that shouldn't be able to happen on based on software/checkin/checkout procedures. On top of Josh helping out with this situation, he was also extremely helpful in general. This is about my 4th in town rental in the past 3 months, and his service was exceptional. Pointed out things I had never been told about before, and really walked me through the process. In addition it was about his second day on the job and he was handling multiple customers at once near open off business day. great job Josh K, well deserving he is definitely an asset to this location!!

Mason V. 
Rating:
1.0

Equipment in bad shape, took over 2 hours to get equipment because they couldn't find it, car trailer was missing straps, employees were high, service was absolutely horrible. Makes me NEVER want to use UHaul again. Very poor experience. Totally overpriced for what we reserved. Zero out if 10!!!

Shane M. 
Rating:
3.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
1.0

When we went to drop off the vehicle not a single employee knew what they were doing. They all acted as if they were high. Their payment system crashed after we had turned in our keys and the vehicle and we sat around for 45 minutes at which time we told them to just charge the card on file. I then got a call 5 hours later asking where the truck was… the person had never checked it in. We use uhaul 2-3 times per year and this was our first time at this location. We will never use this location or recommend it.

Nicholas D. 
Rating:
3.0

I was allowed to do an after hours return online only to find that this location did not have a drop box for the keys. This was inconvenient.

Casey P. 
Rating:
5.0

Customer did not leave a comment.

Ron P. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Improve your web site

Robin C. 
Rating:
2.0

They seemed pretty distracted when I got there and that was proven when I got my U-Haul. There was a lock on the back and I didn't know it until I got back to my place (15 minutes away). After being put on hold for 10 minutes, I confirmed there was no way for me to open the lock up so I had to drive it back before I could start packing. So in total I wasted about 45 minutes of my day because of lock they left on.

Brenna G. 
Rating:
3.0

Can't answer because it was not picked up by me. Therefore I suspect it was good or above average. Thank you

Priscilla B. 
Rating:
2.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

I was billed incorrectly - and told "too bad". This was the most poorly run, poorly organized and the worst customer service I have ever experienced. I will never recommend U Haul to anyone else - it was a TERRIBLE experience from the get go.

Corinne P. 
Rating:
1.0

Customer did not leave a comment.

Erin R. 
Rating:
2.0

Customer did not leave a comment.

IAN M. 
Rating:
5.0

Customer did not leave a comment.

Drew S. 
Rating:
5.0

Austin was a very happy, friendly, helpful, and professional young man who was a pleasure to meet and do business with. He went the extra mile to make sure we were safe, I should have offered him a job at our restaurant, maybe I will next time I'm in Spokane, but this youngin' deserves a raise. He made an otherwise generally dull process interesting pleasurable. Thanks Austin and thanks Uhaul!

Ryan H. 
Rating:
5.0

Beat people

Nzeyimana T. 
Rating:
4.0

The trailer itself was a bit banged up and dirty, but overall, it was fine.

Corey A. 
Rating:
4.0

Customer did not leave a comment.

Desirae G. 
Rating:
5.0

Customer did not leave a comment.

Joclynn S. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
3.0

wait time was to long to drop off. Only one guy working the counter trying his best to take care of everyone

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
3.0

Customer did not leave a comment.

Tonya G. 
Rating:
2.0

When I got there to rent a trailer one of the workers was passed out while the other was in the restroom. I had to wait for a while for the young man to wake up. The trailer I rented was still dirty from the last person to use it. The worker told me it was stuff from the tree (same one that was sleeping). I looked at him and asked when did tree's start dropping screws? He look at me dumbfounded.

Kristopher S. 
Rating:
1.0

Employees were not available when I needed them. I rented furniture pads with my reservation and they just weren't there. They said the pods use them or something like that. Very unhelpful

BRYANT Z. 
Rating:
4.0

Only thing I would say is that when I dropped off I didn't see a U Haul employee anywhere on site. I used the website to process the return and that did go smoothly. But just seemed odd to be open but not see anyone around. Although I appreciate staffing is difficult right now. Knowing I would drop off via the online app ahead of time may have set my expectations better.

jason B. 
Rating:
1.0

The vehicle has been in a collision the hood would not stay latched. The left door has so much air whistling thru my ear was ringing for a couple of days. It was dirty inside and out. I had to drive 40 miles one was to get my rental because Coeur d Alene didn't have my truck. With all the people moving to this area why are there no trucks bad management. I believe businesses are still using COVID as a reason to keep the payroll low to increase profits. I have another move to make in August I have gone with Penkes cheaper and better.

Jim H. 
Rating:
4.0

Easy check out.

Kelly M. 
Rating:
1.0

Rented an open trailer for less than 2 hours. Ticket was closed for $46 after returning it with no damage. Was somehow refunded my charges and then charged over $500 more (a week later) for 12 chargeable periods instead of 1. Absolutely ridiculous. This is criminal. Only had the trailer for LESS THAN 2 HOURS! Also, after putting in all my info, some stranger's name was on my account. Still had MY credit card and email on file… customer service at the location was good. HOWEVER experience awful. And now we have to wait quite a while to potentially have our improperly charged money refunded. Unacceptable.

JOhn P. 
Rating:
4.0

Customer did not leave a comment.

Hannah L. 
Rating:
1.0

Reserved in person at 8805 N Division Spokane location for the next evening. The day of rental was told there was no truck at that location and would have to pick up at 4410 E Sprague location quite a bit further away. No offer of any discount or anything for the added time, mileage paid and inconvenience along with very poor location! Once checked out we were told there is no key drop off at that location so we'd have to bring the key in the next morning! Original location had a drop box! My husband ended up having to stop by on his way to work to drop the key off. Which was extra time and mileage on our vehicle! If we had rented from original location we would have had half the mileage cost and half the gas cost plus our time. Each time I mentioned to an employee that this was a real inconvenience and cost us extra the attitude was to just shrug it off or offer a lame apology! I will not be renting again from Uhaul and will be sure to tell my friends not to use them. Extremely poor customer service! These employees obviously deal with this all the time and just did not care at all!!!! Reservation # 11904818 for Wednesday June 1,2022. As I figure this Uhaul ripped me off for 10 miles at 1.29 per mile plus 2 gallons of gas and probably an extra 2 hours of our time between the added distance of rental location and going back the next day to return the key! What's especially frustrating is the lack of care from employees on the phone and at the physical location! No offer of discount for extra cost/inconvenience, nothing but a “live with it” attitude! I have rented from Uhaul many times over the years but this was a horrible experience. You won't be in business very much longer if this is the way you treat customers

DONNA P. 
Rating:
1.0

Overcharged for fuel refill even after we filled the gas up to the original level. It took a very long time to talk to someone with Uhaul guest service without solving the refund. Visited the local office to get it right but the desk staff had no authority to make it right even when he agreed that they made a mistake. Very disappointing experience.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

ian M. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
3.0

Austin was great.

Dixie Z. 
Rating:
5.0

Staff very helpful

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

The staff was extremely sharp and had answers to every question I asked. The prices were very reasonable and they gave me a complete breakdown of the charges. And the manager was very involved in mt process and seemed very sweet. She was so nice in fact that I came back the next day and bought a new 7 pin for my own truck and she made sure it was installed immediately. Overall.......a great experience and a great store!!!

Donovan H. 
Rating:
4.0

Unfortunately the trailer we had reserved had been stolen or never turned in so we had to make do with a smaller version. But the customer service was great and she did the best she could to help us.

John P. 
Rating:
3.0

They did not have enough employees, people were waiting in line too long.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Great customer service upon check-in and check-out. 100% would recommend!

Austin K. 
Rating:
5.0

Originally planned to use downtown Spokane, agent rang and said trailer was at Sprague. Initially not happy but this is only 10 mins east from Zag and far easier to access. Good people and great service there- give it a try👍

Ian S. 
Rating:
5.0

Customer did not leave a comment.

Erik H. 
Rating:
4.0

Customer did not leave a comment.

Aaron K. 
Rating:
4.0

when scheduling on the U-Haul website it gave dates and times for the Sending and Pickup of the U-Box that were not availble with the local scheduler. I created a bit of confusion and pushed the delivery date out 1 full week when we had everything schedule.

Paul W. 
Rating:
2.0

Poor incompetent customer service who are not equipped to actually be helpful.

Sabrina H. 
Rating:
4.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

Daniela O. 
Rating:
5.0

Super easy pick-up

Steve B. 
Rating:
5.0

Kassidy and Spencer both went above and beyond. They were great. I highly recommend using this company.

Victoria L.  |  Overall Experience 
Rating:
4.0

Didn't rate 5 stars because of the U-haul lock that's attached to each unit. Had to go to the office get someone to come unlock the outside unit then go back again to tell them we were leaving. However, special thanks to Spencer Valois for her help during our move out!

emil w.  |  Overall Experience 
Rating:
4.0

Thank you to Wayne Cain. Wayne provided excellent customer service and responded with a solution to our every need/request/concern. Thank you Wayne! We need more people like Wayne Cain in this world.

Thomas C.  |  Overall Experience 
Rating:
5.0

I would say that's the best storage place in town the prices are up there a little bit but the people are well understanding and helpful as well as well as very respectful I would recommend this place to anyone who would need a storage in the future

Luis M.  |  Overall Experience 
Rating:
1.0

This location needs to be shut down! I scheduled a truck pick up over the phone and when I got there no one was working in the building I had to unlock the truck virtually which is a pain only to find out that someone stole all the gas and the battery out of the truck I rented. The storage manager Matthew was a very rude individual who told us he would come help us unlock my storage unit within a 15 minute time frame And he showed up 45 minutes later. This location changed my lock on my storage so that my own key wouldn’t work so that’s why I had to wait for him to show up. Overall because this location is under managed you guys delayed my moving trip by three hours. This is the worst service I’ve ever had with U-Haul.

michelle m.  |  Overall Experience 
Rating:
5.0

After having some trouble at the original drop off finding an appropriate storage space , we were treated excellently at this facility.

Thomas C.  |  First Impressions 
Rating:
3.0

The only complaint and it’s a big one. If you have paid for the month and move out before the following month, other storage facilities give you the pro rated rate back, you don’t pay for the full month if you move out. This storage facility does not offer that. You move out, no pro rated money back. That’s my only complaint. I think it’s not a very good way to do business.

Amy B.  |  Overall Experience 
Rating:
5.0

Wonderful customer service that we greatly appreciated. The manager Nicole Thompson and assistant Spencer are a real credit to your company. It's why we are a repeat customer for what our needs require.

Jane G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen L.  |  Overall Experience 
Rating:
5.0

Nicole the manager and Spencer the associate were very helpful and pleasant to work with.

Jane G.  |  First Impressions 
Rating:
5.0

Workers were very friendly and helpful great customer service.

Whitney B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor P.  |  First Impressions 
Rating:
5.0

Nichole the manager was great and very helpful.

Jessica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole T.  |  Overall Experience 
Rating:
2.0

I called a couple of days prior to us renting a storage unit since we were returning the truck to this location. I was told that a 20’ would be available if not we could get a bigger one for the same price. The manager that was there was in a rush, not very helpful, couldn’t figure out which storage unit was ours, we think we were given the wrong one, the lock that was given did not fit, so had to get a different one, they are suppose to double secure the unit, no place did I see where they double secure it, the poor girl that was left to help, was so confused but very nice and pleasant. Overall this has not been a great experience and am regretting my decision to put our belongings there as I am not sure if our stuff will be safe or if it was double secured. I just don’t know.

Amy B.  |  First Impressions 
Rating:
5.0

Service was fast, friendly, and helpful. Easiest move of life.

Daniel B.  |  First Impressions 
No reviews have been submitted for this location.

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