Customer Reviews for U-Haul Storage of Everett

5290 reviews

6443 Evergreen Way   Everett, WA 98203
(Limited On-Site Parking for Personal Vehicles U-Box Warehouse Open 9am-4pm)

(425) 353-3369

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 353-3369

6443 Evergreen Way
Everett, WA 98203
(Limited On-Site Parking for Personal Vehicles U-Box Warehouse Open 9am-4pm)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Get more fuel efficient vehicles. I only drove 20 miles, but used 4 gallons of fuel 😮

CHRISTOPHER T. 
Rating:
5.0

I am extremely pleased with the staff and how accommodating they have been. I moved from Texas to Washington, and had to be in a short-term rental for 5 weeks. During that time I had to access my U-boxes from storage and the staff made that very easy to do. My delivery arrived at my permanent house safe and sound, even through some very tricky maneuvering up my dead-end street and my driveway built on a hill. U-box pick-up was easy and staff communicated with me about arrangements. Thank you all for making this monumental task of a cross-country move easy and stress-free!

Jonathan G. 
Rating:
5.0

Smooth as could be, start to finish. Friendly, helpful reservation and check in procedure. Checking back in was even easier. Very efficient and personable.

Edwinna D. 
Rating:
5.0

Awesome customer service thank you

PATTI O. 
Rating:
1.0

Manager is not a nice person or good manager! Customer service is not her strong suit...

Mary P. 
Rating:
5.0

The customer service employees in the store and on the lot were friendly, knowledgeable, and helpful. It was another exceptional experience.

Stephen M. 
Rating:
3.0

The service at the counter was great and the service Abdul provided hooking up the trailer to my truck was also great. Both inside and out, both friendly and professional.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

LOBETTE JOHN VAL B. 
Rating:
2.0

The location was so understaffed that it took me almost 45 minutes to pick up my truck. The employees were doing their best and remained courteous and professional in the face of some fairly ugly comments by other customers.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT MICHAEL W. 
Rating:
5.0

The person who checked me in was efficient and professional...the plug on my truck was corroded so it would not make a good contact...the service I received from from Abdul & Jesse was exceptional & they had me on the road in record time! Thank you!

Richard K. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN LOUISE T. 
Rating:
4.0

There was only one guy at the counter on a Saturday morning--it took 20+ minutes of waiting in line just to get to be able to check in and pick up my rental. Other than that, the service was great, the truck clean and worked very well for our move.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Everything went so great really helped with the stress of moving.

lorrie B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Nothing to improve and change. Everything was great.

Rulan C. 
Rating:
3.0

Only having 1 employee on a Saturday morning made the process very long. Also because it took so long to get the van rented I was not going to go back in and dispute the gas I was charged with leaving with a full tank of gas which cost me 24.50 to refill when it was closer to 3/4th I took a picture. Also when you advertise 19.95 per day and my bill was 105.00 plus gas. It is very deceiving border lining on false advertising. I have rented for years at this location but am very disappointed

RENEE E. 
Rating:
5.0

The employ I dealt with was very good. Levi described all the details of my transaction. It was one of the most satisfying dealings I have had with Uhaul. I was able to deal with Levi at both check out and check in.

DEWEY W. 
Rating:
5.0

New folks working every time I rent, means high turnover. Not a good sign. But and mean BUT!! The uhailul training of new employees seems to be working. Because your team is courteous and we'll manered. I will continue to rent and recommed my local u-haul dealership to anyone and everyone looking for shorterm trailers and truck rentals. Good start job for young folks looking to learn and grow. Thank you u-haul for your investment in out community. Sincerely, Steve Hoehner

STEVEN H. 
Rating:
5.0

Abdul was very professional and made sure the u-haul was clean and sanitized before we drove off the lot. I would recommend this site anytime.

BRITNEY J. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Under new management and it shows. Last time I was in was several years, and it was not fast or convenient. I was in and out the other day, super pleased with the whole experience!

Jeffrey S. 
Rating:
3.0

Some things were excellent. However, today I had to wait an awful long time to simply buy a Dolly. Need more help!

Barbara D. 
Rating:
3.0

It took an hour to get my truck and I was already pre-checked in...with a card in file. You should set different pickup times if it's going to take that long.

Kjerstin S. 
Rating:
1.0

I did the express online check-in. When I arrived, I was refused my rented trailer and told to go in and stand in line. 1 hour later, and all pissed off, I was out the door. This had a domino effect on my entire day. Your express check in does not work, and the employees have no damn sense of urgency as they talk very slowly, making the long line not move. No Uhaul place is ever fast, but this one takes last place, and especially considering the promised, and failed, expedited process. I'm buying a trailer, and this day has decided so.

CAMERON H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT OWEN M. 
Rating:
5.0

Great Job

RALPH J. 
Rating:
5.0

They knew what they were doing and were very helpful inside and outside.

Jim S. 
Rating:
5.0

Customer service was professionally and kind.

KUSUM B. 
Rating:
2.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

The trailer had scrap stuff from the other person who used it I didn't mind but I cleaned out everything before I took it back

Michale E. 
Rating:
5.0

Was only there to drop of the truck and car dolly.

David K. 
Rating:
1.0

The man at the front desk said if we needed more time we could call and change the drop off time. Waited on hold for an hour and no one answered. The guy that helped with the actual truck was flirting with me and made me uncomfortable.

Hailey C. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
1.0

i checked in my uhaul with one of the workers and he told me i was all good and sent me on my way, then a few hours later i called to see if they could check for my wallet in the truck and when she went to look she told me she went up to the truck and it smelt like weed so she put an extra $80 fine on it which made no sense because neither i or anyone who was in the truck smokes and it didn't have any odor of weed when i dropped it of, nor did it when i was being checked in by a worker.

EVELYNN K. 
Rating:
5.0

Customer did not leave a comment.

Kristofer R. 
Rating:
5.0

Customer did not leave a comment.

Christie U. 
Rating:
5.0

Wonderful Service, quick and easy check in and check out.

JONATHAN FRANK M. 
Rating:
4.0

Keep up the good work

Mark S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
3.0

Create two lines , one for those who have reservarions and one for walk-in. The line isnt being managed right, and you lose money, because everyone needs an hour adjustment to reservation, because it is an hour wait.

JAMES E. 
Rating:
3.0

made a reservation 2 weeks in advance. they did not have vehicle, had to settle for truck. very disappointing

CHARLES KENT W. 
Rating:
5.0

Keep up the good work.

TESFAYE W. 
Rating:
5.0

I'm a repeat customer at this location. The staff has always been friendly.

Walter W. 
Rating:
5.0

Very nice person that took care of my items and made sure everything went well!!!!1-10 10 great service!!!!

SUE W. 
Rating:
4.0

Your delivery driver was very pleasant and helpful. Sorry I did not meet the pickup driver, but they let me know when they were about to arrive by text.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Customer did not leave a comment.

jae C. 
Rating:
4.0

Front desk line was super slow. Even with three employees taking in customers, I waited 20 min with only 3 people in front of me.... there were more people behind me when I finished, and many questions I was asked were duplicates of the one I already answered during on-line check-in. After the paperwork was done, Abdul helped to get our rental and get me on my way. He was GREAT! He is like the ray of sunshine for the Everett location. Other employees aren't nearly as courteous, friendly, or helpful.

Minna C. 
Rating:
5.0

Customer did not leave a comment.

Dion L. 
Rating:
5.0

Customer did not leave a comment.

CARMEN L. 
Rating:
4.0

Listen to what your customer is saying and reflect their request accurately on the contract. It would eliminate any confusion when equipment is returned.

Carl D. 
Rating:
5.0

Awesome customer service

David L. 
Rating:
1.0

Customer service was slow, poorly organized. I spent an hour in the store just for pick up. Drop would have been the same but thankfully I can do that on my phone

BRANDI LEE S. 
Rating:
4.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

Nothing it's the best

Yared A. 
Rating:
5.0

Customer did not leave a comment.

MARCY W. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
1.0

The manager was just downright rude and disrespectful to my wife and lied to our faces. The lying good for nothing manager said they didn't have what we needed. My wife asked if she could look and see if another UHaul dealer had one available. Said she couldn't do it. We walked out and my wife searched and it gave us the place we were just at. We walked back in and had another employee help us. He was great. Recently hired and not tainted bye her good for nothing attitude. I'm surprised UHaul would allow someone like that to represent their company. She is truly a piece of shit.

Michael M. 
Rating:
5.0

it was a very busy day so service wasn't fast but they were very helpful and friendly

CATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

lucino G. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
3.0

Was forced to rent a 20 ft truck vs a 26 ft truck after a reservation. Ended up costing me an additional $6k forces to hire a moving company to ship the rest. There are reasons for renting specific equipment and when UHaul does not meet their commitment, it's a huge impact to consumers. I did talk to president of UHaul who talked to the storage owner...they provided me a few months of free storage rental! Much appreciated. Heads up, your rental is NOT guaranteed.

Derek W. 
Rating:
1.0

I haven't rented a Uhaul in a year

Vanita T. 
Rating:
5.0

THAT WAS PERFECT !!

Gerald J. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
3.0

Clean the trucks before renting please

Pedro R. 
Rating:
5.0

Customer did not leave a comment.

nathan E. 
Rating:
5.0

Customer did not leave a comment.

DONALD O. 
Rating:
4.0

It was very busy with little help at first. Once a second person arrived to help, it went very efficiently. They were very knowledgeable, helpful and friendly.

Kristofer P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
3.0

The back of the truck was not locked, so when brought home there was drug paraphernalia found in the back. Due to the high drug use in the area, these should be locked at all times

Ian M. 
Rating:
1.0

It took almost an hour to pick up our truck. We had an error message and weren't able to check out so we went back to the office for help. We had to ask multiple times for assistance and we were ignored. Staff was unfriendly and rude (with the exception of the first person that helped us at the register.)

MICHELLE A H. 
Rating:
2.0

Waited 20 minutes at counter, not enough help. Person who did the equipment hookup was playing music with the "F" word blaring. Very offensive music to be playing in a place of business

GLENN STANLEY M. 
Rating:
3.0

The site/app for doing self check-in after hours is very glitchy and does not really work well enough to require customers use it or be charged a service fee if they dont use it since it doesnt really work. I tried to check in and the site would not load the pics required to complete the check in, therefore after spending 20 minutes or more trying to check in, I got charged anyway. Not a great system.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Jane G. 
Rating:
3.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Employees, from the front counter to the guys working with the equipment were courteous and professional. Made a stressful day of moving stuff much easier to get through. My highest recommendation to this location.

Ronald A. 
Rating:
2.0

After being hung up on twice I came to location & 1 associate working. I was #7 in line. I watched her hang up on 3 calls & telling guest she didn't have time to take calls. Several workers walking around. Took 37 minutes to get to front of line. That was only due to finally one of the guys taking orders.

CHRISTINA L. 
Rating:
5.0

Levi is a very nice person that deserves a raise :-) really really really good and runs that place well outside

Robert L. 
Rating:
5.0

Amazing and very helpful and polite.

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Kind, courteous, helpful and prompt.

GREGG STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

NORM L. 
Rating:
3.0

Vehicle was clean overall but the windshield was not clean on the inside which made the condition critical driving into the afternoon sun. Suggest dedicated cloth/rag for this task. Facility is rather cramped to the point where maneuvering even the 9-foot van seemed a bit risky, coming closer to the other vehicles than ideal; not sure how they get trucks around the building. The return with gas to the level you checked it out is rather difficult to safely achieve, as even if you note the level on the gage, you'd have to keep the key in the "ON" position while fueling, with the door open, and enter and leave the cab potentially several times during the refueling. That action is specifically warned against at the gas stations.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

VERNON W. 
Rating:
5.0

Thank you very much to the Mount Vernon/Everett WA and the Santa Clarita/Canyon Contry CA teams! Both gave us all updates, by text, mail and phone, and made our moving go smoothly . They were always polite and helpful. Most important, all arrived home perfectly safe Great job!!

deise f M. 
Rating:
5.0

Associates hooking and un-hooking the trailer were VERY focused on safety. Will utilize this location if I am in need of a trailer in the future.

GREGORY T W. 
Rating:
2.0

Personal service by the representatives was excellent and the trailer I rented was in great shape, however the lot was packed with trucks and that made my experience really bad. The lot had so many trucks and not enough staff to take them in and move them. I had to wait for them to clear trucks until I got the idea to call the office to tell them that I was waiting for a while to be able to pull up to pick up my trailer. On returning the trailer again there were trucks blocking the way to drop off the trailer making me wait again until they cleared the way by moving three trucks. Be aware that if their lot is packed you'll have to wait a while.

Armando G. 
Rating:
1.0

This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

Tiffany A.  |  Overall Experience 
Rating:
4.0

Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

paige e.  |  Overall Experience 
Rating:
3.0

Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Quinn A.  |  Overall Experience 
Rating:
3.0

Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Quinn A.  |  Overall Experience 
Rating:
4.0

great experience, very helpful staff.

Karen L.  |  Overall Experience 
Rating:
5.0

The Ubox worked great for moving and short term storage of mom's stuff.

Michael M.  |  Overall Experience 
Rating:
5.0

not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

Maureen S.  |  Overall Experience 
Rating:
2.0

I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

ray j.  |  Overall Experience 
Rating:
5.0

U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Michelle B.  |  Overall Experience 
Rating:
5.0

Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

Michelle B.  |  Overall Experience 
Rating:
5.0

Staff was helpful and move out was very easy

alyssa c.  |  Overall Experience 
Rating:
5.0

I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

Susan W.  |  First Impressions 
Rating:
1.0

I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

julie k.  |  Overall Experience 
Rating:
5.0

Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Kris B.  |  Overall Experience 
Rating:
5.0

Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Good service, will use again in future.

limin w.  |  Overall Experience 
Rating:
5.0

Thank you

michael c.  |  Overall Experience 
Rating:
5.0

Ubox delivery was fast and professional.

fred b.  |  Overall Experience 
Rating:
5.0

While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

jessica k.  |  Overall Experience 
Rating:
1.0

Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Jeremy K.  |  Overall Experience 
Rating:
1.0

Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

Jeremy K.  |  Overall Experience 
Rating:
5.0

Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

phyllis m.  |  Overall Experience 
Rating:
5.0

Everything was very professional. Thanks!

Evgeny S.  |  Overall Experience 
Rating:
4.0

Good

kamalakannan B.  |  Overall Experience 
Rating:
5.0

Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

William B.  |  Overall Experience 
Rating:
3.0

Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Matt K.  |  Overall Experience 
Rating:
5.0

Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Rachael M.  |  Overall Experience 
Rating:
5.0

I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Nam P.  |  Overall Experience 
Rating:
3.0

When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

Tabitha M.  |  Overall Experience 
Rating:
5.0

No complaints!

jaime p.  |  Overall Experience 
Rating:
1.0

This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Nathan L.  |  Overall Experience 
Rating:
5.0

I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

Marguerite S.  |  Overall Experience 
Rating:
4.0

no comment

GEOFFREY N.  |  Overall Experience 
Rating:
4.0

no comment

GEOFFREY N.  |  Overall Experience 
Rating:
3.0

The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Arunkumar a.  |  Overall Experience 
Rating:
5.0

It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Patrick C.  |  Overall Experience 
Rating:
4.0

I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Dinah C.  |  Overall Experience 
Rating:
5.0

The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Briley C.  |  Overall Experience 
Rating:
4.0

I appreciate Elizabeth being helpful with drop off and pick up

Lynda T.  |  Overall Experience 
Rating:
5.0

Good service but the delivery fee is a little bit too expensive.

Daniel J.  |  Overall Experience 
Rating:
2.0

I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Ryan V.  |  Overall Experience 
Rating:
4.0

3 pods arrived ok. Never saw your facility

Carol E.  |  Overall Experience 
Rating:
2.0

My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Jasmine R.  |  Overall Experience 
Rating:
2.0

The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Conner P.  |  Overall Experience 
Rating:
5.0

Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

cindy l.  |  Overall Experience 
Rating:
5.0

I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

SUBHASHIS B.  |  Overall Experience 
Rating:
4.0

Awesome

Debbie V.  |  Overall Experience 
Rating:
5.0

I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Susan H.  |  Overall Experience 
Rating:
5.0

U box was very helpful during remodel, staff very friendly.

Amy M.  |  Overall Experience 
Rating:
5.0

Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Patrick M.  |  Overall Experience 
Rating:
4.0

The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Heidi M.  |  Overall Experience 
Rating:
5.0

Associates very friendly

Patricia T.  |  Overall Experience 
Rating:
5.0

Good customer service

Clare R.  |  Overall Experience 
Rating:
5.0

Great service

angel s.  |  Overall Experience 
No reviews have been submitted for this location.

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