Customer Reviews for U-Haul Storage of Everett

5360 reviews

6443 Evergreen Way   Everett, WA 98203
(Limited On-Site Parking for Personal Vehicles U-Box Warehouse Open 9am-4pm)

(425) 353-3369

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 353-3369

6443 Evergreen Way
Everett, WA 98203
(Limited On-Site Parking for Personal Vehicles U-Box Warehouse Open 9am-4pm)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff here is extraordinary! Pleasant, kind, and efficient. Thank you!

Kim V. 
Rating:
5.0

Levi was most helpful in setting up my reservation. The agent at return was efficient and considerate.

Wayne E. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

I arrived at the location on weds evening 45 minutes before closing. I waited at the counter while an associate sat at the desk in the office behind the counter (door open and in view) texting on her phone and another associate was fidgeting with the air conditioner on the wall. No one greeted me or said “It'll be just a moment, or I'll be right with you” so I waited and waited while they chatted back and forth, before Christine finally got up from the desk and came to the counter to help me. By the time we had it hooked up and all lights tested, We left the u haul parking lot at closing time (7:00 pm) but our rental agreement showed 6:15, which I noticed later. On Friday morning at opening time, when i returned it, I asked if the second day charge could be reduced to 4 hrs instead of extra 24 hrs. I was told that was not possible. I asked if the 11$ insurance charge for the second 24 hr charge could be waived. I was told that was not possible. We rented a small motorcycle trailer and it rattled severely when we left the rental lot with it empty. We pulled over at an empty parking lot about a mile down the road and discovered the tongue was not properly secured over the ball and was banging up and down over an inch, causing the excessive knocking. We were NOT told at the time we rented the trailer to leave it attached when we returned it, so an associate could verify all the lights were still working. When We pulled in to return trailer 15 minutes before the store opened Friday morning. An associate was in the lot where we pulled in and never said anything to us as we disconnected it in front of him. Then when I went in to settle our rental costs, Christine, the same associate that rented the trailer to us, informed me, not once, but twice for future reference, to leave the trailer hooked up until all functions could be verified, and now they would have to hook it up to a vehicle to check. Why didn't the associate that saw us disconnect the trailer inform us ? Why didn't she share that information when we rented it so we would know in advance rather than embarrass and humiliate me in front of the customers waiting in line behind me? It was very embarrassing to be treated so rudely in front of the customers waiting in line behind me, when communication in advance would have clearly alleviated the issue. We were only trying to be helpful, and instead I felt chastised. I will never rent from this u haul location again, and be sure to inform My friends of my discriminatory treatment. Probably better to rent from small family owned location. Every interaction with every associate at this location was cold and rude, unfriendly and felt very discriminatory.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Improvements could probably be made at this location... but I felt the service & equipment was more than adequate. I was treated okay and thanked everyone for helping me with what I wanted & received from U-Haul. Thanks everyone.

BRIAN J. 
Rating:
2.0

The location has a severe shortage of space for customer parking as well as equipment parking. The day I was there they were understaffed, causing a long wait for service.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
1.0

Showed up an hour before I needed the truck. The representative told me I was at the wrong location and sent me on what turned out to be a wild goose chase for the next 90 minutes. Turns out I was at the right place from the beginning! Almost cost me missing my appointment to pick up furniture. Very stressful.

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

the only issue l had was with tail gate door was not able to open, l talked to the uhaul person outside he was able to open door thanks

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

First we reserved a truck roughly 2 months in advance. Then we found out that that truck may or may not be available. Then we found out that the truck wasn't available only 1-2 weeks before our move. Then we had to scramble to find a solution. We ended up reserving U-boxes instead. U-boxes were NOT the size described. They were a few inches too short, so for one of our larger items, we ended up having to rent a truck anyway. But U-Haul wouldn't allow trucks to leave Washington State, so we had to rent from another vendor. After driving the truck from another state, we had to wait an additional 2 weeks for our U-box to show up. Pricing was initially all over the place, but we managed to get it sort-of locked in, although it ended up being higher than what we thought was appropriate for what we got. There was a shorter, blonde-haired woman who drove our pods to our house, then jumped on a forklift-looking thing, and put the pods in our driveway. She was bad-ass and fucking amazing. Double her salary. I've moved 43 times in my life, and this was hands-down the most stressful move I've ever experienced because of the experience we had with U-Haul.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
2.0

Enter drop off location correctly, maintain trailers telescoping stand.

SCOTT P. 
Rating:
4.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

The young man that helped me was AMAZING! He went above and beyond to help me. I don't remember his name, but he had long hair in a ponytail. They were very busy but that didn't stop him from giving me the best service with a smile! He was working his butt off and really deserves recognition! The truck wasn't clean when I picked it up and he was very apologetic and said he will let them know.

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

KARIDAD R. 
Rating:
4.0

Customer did not leave a comment.

Tiffany P. 
Rating:
4.0

Busy Spring Saturday morning during a pandemic. The employees did an amazing job.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Check out was fast and the staff didn't really care to be there. They were just going through th emotions to get to the end of the shift, But who can blame them when they work for a company like Uhaul.

Adam M. 
Rating:
3.0

Took over an hour to get through the line.

JOHN PATRIC W. 
Rating:
3.0

Customer did not leave a comment.

Marty H. 
Rating:
5.0

Customer did not leave a comment.

Randle W. 
Rating:
3.0

Equipment had extra items unwanted we had to return, further delaying our departure which should have been accommodated timewise for our return. Also, mileage was configured between pickup and dropoff on a oneway rental, not accommodating miles to input address. Understandably one way or another the mileage is paid, but to have that explained at this point of contact instead of referred to an equally non-functional number was compounding the usual frustrations that accompany moving.

Adrian L. 
Rating:
3.0

Truck was clean, in good shape and operational condition. No problems there. The disappointment was with the lack of staffing and excessive waiting around to be helped. On line check in and return process only partially successful. Frustrating enough to consider renting elsewhere despite convenient location for me.

Joshua U. 
Rating:
5.0

Customer did not leave a comment.

LYNN E. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

The trailer I rented was covered in dirt when I rented it. Not a big deal, but even a quick rinse would have made the rental experience stand out a bit more. The original representative that checked me out was not entirely helpful. I was by far less than satisfied, maybe even frustrated. I was asked for a reference at the time of rental and given absolutely no warning, then told that if I didn't have a reference that would answer the phone at that minute I wasn't able to pick up my rental. I have rented many Uhauls on many occasions and feel I should be at least mildly trusted at this time, plus it's 2021, very few people will answer a random call on a Saturday afternoon from a number they do not know. I found this absolutely ridiculous, and even more so given the fact that I was able to take my rental after a reference happened to answer the phone, BUT my driver's license was never checked. I'm sorry, but a reference is way easier to fake than a drivers license????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? After that whole absolutely appalling joke of an identity check, the representative told me that my rental was for 24 hours, I told them I was not going to be able to return in that time and that the website wouldn't allow me to extend my rental. I was instructed to call the next day "if" I wasn't going to make my return time and that I "might" incur extra charges. Why didn't the representative extend my rental at that time? Why couldn't they tell me if I would incur the extra charge? I found that also to be extremely frustrating, especially after I called the same location then next day, and a different representative was able to extend my rental and tell me the exact charges immediately after confirming my reservation information. If I couldn't tell my customer pricing for something that easy, my manager would fire me. I had a generally good experience, but the representative at my original pick up seemed well beyond incompetent.

Tucker K. 
Rating:
1.0

Not charge the $20 when you drop off your equipment when you are closed. Even though I didn't have the equipment past the 24 hour period. Fucking ripoff. Going to use Penske and local places from now on. I was using your company quite a bit. Lost me over a $20 bullshit charge.

Brett N. 
Rating:
3.0

QR scanning failed and while sorting that out at 1am, it would be safe to say the area is not safe for most people. There were a few people watching me while checking in who could have made my evening not end well.

Sean D. 
Rating:
5.0

Everything should be requested on-line - Example the 3 phone numbers required to rent a trailer. It is unacceptable to to fill out the on-line request only to stand in front of your employees and be grilled for more info just to rent a small trailer. My credit card Is charged for the entire full replacement of the trailer should i not return it. so why are you asking for the non-essential info

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA N. 
Rating:
2.0

U-haul needs to be easier to reach. We were trying to extend our contract but could not get a hold of u-haul via phone or online chat. Because we were obviously busy moving stuff we missed the incoming calls and then I look outside and there is a tow truck hooking up to the u-haul truck... AWESOME. We had to empty EVERYTHING out so the driver could tow it. Wasted mass amounts of energy and I am extremely upset with u-haul over this.

ERIC K. 
Rating:
2.0

The location I ended up at was fine. The problem was I was sent to one location for a vehicle (I couldn't see any Uhauls there or where the business was marked but I was at the right address). Arrived on time and while I was trying to check in on my phone I received a call that that location doesn't have the vehicle I wanted and I must go to a second location that also doesn't have to vehicle that I was promised. I arrive at the second location, further away, explain my issue. I'm worried the replacement vehicle won't be big enough, do the have a different vehicle...no. So I'm stuck with a vehicle that I didn't want and I'm not even sure I get an apology. I'm disappointed there was nothing done to make up for the extra gas and inconvenience of having a smaller vehicle (10ft truck changed to a 9ft van) when it was confirmed I had a larger one.

Katharine D. 
Rating:
1.0

When my driver picked up the U-Haul for me, he was charged $1400 over what was quoted to me on my order. I have talked to three different people in your customer service department and have still not had anyone that could actually help me.

CODY S. 
Rating:
5.0

Mr. Shah helped check me in and out. Great guy, stopped what he was doing to help me unlatch when I came by to drop it off.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
3.0

I reserved the truck jumped through all the hoops and still it took 20 minutes to get the truck. That should be be less stressful.

FRANK D. 
Rating:
2.0

What happened to "$39 a day for rental truck? we had the truck for 4 days and our final bill came to $415! Can't say I'd use this Uhaul again!

STACIA J. 
Rating:
5.0

Great service at a busy location

James M. 
Rating:
5.0

The Uhaul retailer was great. Your truck is just short of a death trap. I run fleet management and actually worked at your Tech center in Tempe back in 1990. P/S pump which also runs the brakes was noisy and you could feel the pump struggle through the steering wheel and brake pedal. Tires are terribly out of balance and the headlight aim was terrible. I hope this truck is headed out of service as the mechanicals and the body condition is terrible. Three of these items I would rate as safety related.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Della J. 
Rating:
2.0

Try getting the equipment that was rented into the rental truck like i was told it was. Got to my location and no extra dolly or blankets. Sales staff more interested in their personal phones and girlfriends than doing their jobs. Took longer to get the missing items off of my bill because of poorly trained staff. On duty manager was too busy playing with his phone to help out with the problem....

LOREN H. 
Rating:
2.0

This is the second time in 6 months we have used U-Haul for a major move. Unfortunately, both times things don't go a planned with our confirmed reservation. And both times the on-site staff blames the problems on U-Hauls corporate procedures. During a time as stressful as moving can be, we don't want to hear about the real or perceived issues the company is dealing with. If changes need to be made in the reservation process, I hope it happens soon. If there are no improves to be made, hopefully the on-site staff can be trained to stop passing the blame and just help the customer with what is need to complete a move or project. Thank you, Shannon Borden

Scott B. 
Rating:
5.0

Staff was great. They did a great job both inside and on the lot.

MIKE LOUIS B. 
Rating:
5.0

They were great

STEPHANIE MARIE L. 
Rating:
5.0

I would recommend anyone ,,moving and storage here also !!,,,,,,,,,GREAT COMPANY!!

GERALD J. 
Rating:
4.0

Customer did not leave a comment.

KATHI A. 
Rating:
1.0

I showed up on time for my pickup and had to wait in a very long line that was not at all moving. The same customers were at the counter for 20 mins and there was a lot of socializing happening even though there were at least 8-9 parties in line. I figured out I could check in on my phone, but the lot guys had no idea how to manage giving me the truck after that. They even told me they didn't know how to do the online customers. I had to go back and get in the long line before I received a notification to skip the line and get the keys. My checkout time was 9am and I didn't get off their lot until 9:45 which made me late for my appointment. The truck reeked of cigarette smoke and air freshener and was borderline intolerable. The only thing that went smoothly was the return of the truck.

Christy R. 
Rating:
4.0

Price was too high

RICHARD F. 
Rating:
4.0

Get their internet running properly and they can get customer appointments completed on time!

Paul C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA J. 
Rating:
5.0

Customer did not leave a comment.

Layle W. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Every location does it different. I do everything online and still get the runaround on arrival. I want to be in and out without the bullshit of the attendant.

HANS K. 
Rating:
3.0

Customer did not leave a comment.

Joseph D. 
Rating:
2.0

When a customer asks for a specific length, explain the lengths. A 15ft truck is 15ft from rear top to front top and shorter from rear floor to front floor. I specifically asked if the 15ft truck is 15ft on the floor and was told yes. After going through all that information and paper work, had to go back and get a 17ft truck. If a person needs a truck for a specific length, bring a tape measure. The manager and employee insisted it was 15ft on the floor, it's not. Also, when asked the manager to come measure, she said she was too busy and went back in her office while her one employee had to deal with 4 customers waiting in line.

ANN C. 
Rating:
5.0

Touchless pickup and delivery went well....no issues. Truck was clean and ran well. Thanks!

John G. 
Rating:
5.0

Customer did not leave a comment.

GABOR S. 
Rating:
2.0

I was essentially forced to use a Ubox because the reservation for a truck I'd held for two months got cancelled 2 days before my move across the country.

Jacob M. 
Rating:
4.0

Have more staff available on a Saturday. They did their best to keep up, but seemed overwhelmed with the line of people and constant phone calls. One person can only do so much alone.

RUTH W. 
Rating:
5.0

Customerservice was most excellent! I would highly recommend U-Haul to all my aquaintences, friends, family, etc.

PAUL W. 
Rating:
4.0

Get more fuel efficient vehicles. I only drove 20 miles, but used 4 gallons of fuel 😮

CHRISTOPHER T. 
Rating:
5.0

I am extremely pleased with the staff and how accommodating they have been. I moved from Texas to Washington, and had to be in a short-term rental for 5 weeks. During that time I had to access my U-boxes from storage and the staff made that very easy to do. My delivery arrived at my permanent house safe and sound, even through some very tricky maneuvering up my dead-end street and my driveway built on a hill. U-box pick-up was easy and staff communicated with me about arrangements. Thank you all for making this monumental task of a cross-country move easy and stress-free!

Jonathan G. 
Rating:
5.0

Smooth as could be, start to finish. Friendly, helpful reservation and check in procedure. Checking back in was even easier. Very efficient and personable.

Edwinna D. 
Rating:
5.0

Awesome customer service thank you

PATTI O. 
Rating:
1.0

Manager is not a nice person or good manager! Customer service is not her strong suit...

Mary P. 
Rating:
5.0

The customer service employees in the store and on the lot were friendly, knowledgeable, and helpful. It was another exceptional experience.

Stephen M. 
Rating:
3.0

The service at the counter was great and the service Abdul provided hooking up the trailer to my truck was also great. Both inside and out, both friendly and professional.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

LOBETTE JOHN VAL B. 
Rating:
2.0

The location was so understaffed that it took me almost 45 minutes to pick up my truck. The employees were doing their best and remained courteous and professional in the face of some fairly ugly comments by other customers.

Henry L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT MICHAEL W. 
Rating:
5.0

The person who checked me in was efficient and professional...the plug on my truck was corroded so it would not make a good contact...the service I received from from Abdul & Jesse was exceptional & they had me on the road in record time! Thank you!

Richard K. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN LOUISE T. 
Rating:
4.0

There was only one guy at the counter on a Saturday morning--it took 20+ minutes of waiting in line just to get to be able to check in and pick up my rental. Other than that, the service was great, the truck clean and worked very well for our move.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Everything went so great really helped with the stress of moving.

lorrie B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Carlos F. 
Rating:
5.0

Customer did not leave a comment.

MARVIN JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Nothing to improve and change. Everything was great.

Rulan C. 
Rating:
3.0

Only having 1 employee on a Saturday morning made the process very long. Also because it took so long to get the van rented I was not going to go back in and dispute the gas I was charged with leaving with a full tank of gas which cost me 24.50 to refill when it was closer to 3/4th I took a picture. Also when you advertise 19.95 per day and my bill was 105.00 plus gas. It is very deceiving border lining on false advertising. I have rented for years at this location but am very disappointed

RENEE E. 
Rating:
5.0

The employ I dealt with was very good. Levi described all the details of my transaction. It was one of the most satisfying dealings I have had with Uhaul. I was able to deal with Levi at both check out and check in.

DEWEY W. 
Rating:
5.0

New folks working every time I rent, means high turnover. Not a good sign. But and mean BUT!! The uhailul training of new employees seems to be working. Because your team is courteous and we'll manered. I will continue to rent and recommed my local u-haul dealership to anyone and everyone looking for shorterm trailers and truck rentals. Good start job for young folks looking to learn and grow. Thank you u-haul for your investment in out community. Sincerely, Steve Hoehner

STEVEN H. 
Rating:
5.0

Abdul was very professional and made sure the u-haul was clean and sanitized before we drove off the lot. I would recommend this site anytime.

BRITNEY J. 
Rating:
5.0

Customer did not leave a comment.

Dawn C. 
Rating:
1.0

This location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day

Tiffany A.  |  Overall Experience 
Rating:
4.0

Very satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.

paige e.  |  Overall Experience 
Rating:
3.0

Nice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.

Quinn A.  |  Overall Experience 
Rating:
3.0

Nice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)

Quinn A.  |  Overall Experience 
Rating:
4.0

great experience, very helpful staff.

Karen L.  |  Overall Experience 
Rating:
5.0

The Ubox worked great for moving and short term storage of mom's stuff.

Michael M.  |  Overall Experience 
Rating:
5.0

not on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!

Maureen S.  |  Overall Experience 
Rating:
2.0

I don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .

ray j.  |  Overall Experience 
Rating:
5.0

U-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!

Michelle B.  |  Overall Experience 
Rating:
5.0

Kate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!

Michelle B.  |  Overall Experience 
Rating:
5.0

Staff was helpful and move out was very easy

alyssa c.  |  Overall Experience 
Rating:
5.0

I was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!

Susan W.  |  First Impressions 
Rating:
1.0

I only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.

julie k.  |  Overall Experience 
Rating:
5.0

Amazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!

Kris B.  |  Overall Experience 
Rating:
5.0

Self-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Good service, will use again in future.

limin w.  |  Overall Experience 
Rating:
5.0

Thank you

michael c.  |  Overall Experience 
Rating:
5.0

Ubox delivery was fast and professional.

fred b.  |  Overall Experience 
Rating:
5.0

While the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!

jessica k.  |  Overall Experience 
Rating:
1.0

Worst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.

Jeremy K.  |  Overall Experience 
Rating:
1.0

Kyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!

Jeremy K.  |  Overall Experience 
Rating:
5.0

Everyone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!

phyllis m.  |  Overall Experience 
Rating:
5.0

Everything was very professional. Thanks!

Evgeny S.  |  Overall Experience 
Rating:
4.0

Good

kamalakannan B.  |  Overall Experience 
Rating:
5.0

Being unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.

William B.  |  Overall Experience 
Rating:
3.0

Long wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.

Matt K.  |  Overall Experience 
Rating:
5.0

Very great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!

Rachael M.  |  Overall Experience 
Rating:
5.0

I never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.

Nam P.  |  Overall Experience 
Rating:
3.0

When I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!

Tabitha M.  |  Overall Experience 
Rating:
5.0

No complaints!

jaime p.  |  Overall Experience 
Rating:
1.0

This was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.

Nathan L.  |  Overall Experience 
Rating:
5.0

I had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.

Marguerite S.  |  Overall Experience 
Rating:
4.0

no comment

GEOFFREY N.  |  Overall Experience 
Rating:
4.0

no comment

GEOFFREY N.  |  Overall Experience 
Rating:
3.0

The u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.

Arunkumar a.  |  Overall Experience 
Rating:
5.0

It was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.

Patrick C.  |  Overall Experience 
Rating:
4.0

I received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.

Dinah C.  |  Overall Experience 
Rating:
5.0

The u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.

Briley C.  |  Overall Experience 
Rating:
4.0

I appreciate Elizabeth being helpful with drop off and pick up

Lynda T.  |  Overall Experience 
Rating:
5.0

Good service but the delivery fee is a little bit too expensive.

Daniel J.  |  Overall Experience 
Rating:
2.0

I made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.

Ryan V.  |  Overall Experience 
Rating:
4.0

3 pods arrived ok. Never saw your facility

Carol E.  |  Overall Experience 
Rating:
2.0

My U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month

Jasmine R.  |  Overall Experience 
Rating:
2.0

The guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in

Conner P.  |  Overall Experience 
Rating:
5.0

Very Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Both drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!

cindy l.  |  Overall Experience 
Rating:
5.0

I had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!

SUBHASHIS B.  |  Overall Experience 
Rating:
4.0

Awesome

Debbie V.  |  Overall Experience 
Rating:
5.0

I had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.

Susan H.  |  Overall Experience 
Rating:
5.0

U box was very helpful during remodel, staff very friendly.

Amy M.  |  Overall Experience 
Rating:
5.0

Had my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.

Patrick M.  |  Overall Experience 
Rating:
4.0

The driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.

Heidi M.  |  Overall Experience 
Rating:
5.0

Associates very friendly

Patricia T.  |  Overall Experience 
Rating:
5.0

Good customer service

Clare R.  |  Overall Experience 
Rating:
5.0

Great service

angel s.  |  Overall Experience 
No reviews have been submitted for this location.

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