Customer Reviews for U-Haul Storage of Glenwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Glenwood

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Kyle C. on

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The uhaul employees were great and really super helpful and i believe to be very professional and nice but the truck itself was very hard to drive there was something wrong with the steering it was all over the place and has about a quarter of the wheel play in the steering did not matter if loaded or not if I hadn't of been in such a time crunch i would have traded it back in but I got it as they were closing and i am sure they would have helped but by the time we were on the road to get our stuff a few hours past because we stopped and ate but I feel you should know that your employees were great and i feel that the truck needs looked at before someone gets in a wreck thank you we even rented a storage unit today. From the Glenwood uhaul

Brian M. on

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Craig H. on

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Reserved for another location and unaware of change Until I checked my email day of pickup. This local is great I had just picked one a few miles closer. Better communication would have been nice but people working here were super friendly and efficient. Great overall experience

Justin P. on

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lisa W. on

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The lady that checked me out and the young man that checked me in were awesome. I was really impressed with both of them. Great hires.

RYAN T. on

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Excellent service!!!

Lisa E. on

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tom R. on

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The staff was incredibly helpful. We were renting just for a couple of hours in van. We were going to be moving a dinette set. One of the workers went out and measured between the wheel basis just to make sure everything will fit in the van. Exceptional above and beyond service!

Dan J. on

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Just wish the location closer to me had the trailer I needed would have saved me a 15 mile drive in addition to the 30 ton the close one. But that's why you reserve in advance.

Trina D. on

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Michael W. on

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Sonya G. on

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Wesley L. on

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The truck was just about empty on fuel when I picked it up. It's kind of frustrating to have to fill up before you even use it.

Matthew S. on

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Michelle D. on

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tim h. on

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It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

Keith C. on

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Last time back in May 2019, rented trailer and the cable blew out my fuses for the trailer. Had to replace this time around due to not knowing it happened. I did let UHaul know that my lights were out the last day I had it.

nikayla H. on

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John B. on

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Great experience

Jefferey R. on

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Get rid of Johnny Dobbins Jr. Hot headed, confrontational and unknowledgeable. Has NO business being a manager. I will never go back to that facility while he manages it.

Donald H. on

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The staff at this location were very helpful and nice. The only issue I have with this place is that it is a little cramped feeling getting in and out. But besides that it is great.

linda V. on

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TIM K. on

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Cameron S. on

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Excellent customer service. Joney deserves a raise!! She was super friendly, professional and made alterations to my reservations quickly. I picked up my truck in under 10 minutes.

Ken B. on

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Always exceeds my expectations. Thank you for being open NewYear's Day.

Mike H. on

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Great service!

andreas S. on

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Great, as usual. We've used this location many times and have always been taken care of. Very professional

Trina D. on

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It would have been nice to have been told that it was required for me to do a mobile damage check. Not that it mattered.

Brittany W. on

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The two young men working have been absolutely amazing. Fine representatives of your company! We moved here last week and have had to rent trucks a few times- every time has been seamless thanks to them, whose professionalism, coupled with their knowledge of the area, made our transition so much better. Check in, out, gas levels, everything- explained clearly, concisely and accurately. Five (hundred!) gold stars!

Thomas A. on

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Susanne V. on

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Quick to get us unhooked and finish paperwork

Bryan L. on

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Jody K. on

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Thanks for the friendly, prompt service

Jody K. on

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Timely, friendly, and helpful staff made moving-in easy.

Jody K. on

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Customer did not leave a comment.

Christopher J. on

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Great people great help

Paul H. on

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I was told I'd get a discount for having to drive 20 miles around town to get the car hauler. They're not perfect but the trailer handles awesome on the highway

Brian I. on

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JUDY V. on

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Thank you

Michael V. on

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Robin G. on

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Not a thing, you guys got a great team there!

rebecca S. on

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Briana R. on

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Both workers that helped me with the pick up and return were very nice and made it fast and easy! 10/10 would recommend and will be back to this specific location for our next move!

Ken R. on

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Erik U. on

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Joshua S. on

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The ramp was oddly shorter than any ramp on any truck I’ve gotten from Uhaul or other rentals. It really affected my move. Not only was it steeper and harder to load but it didn’t reach to the door I had loaded Out before or to the new porch area at the new location where we planned to offload. It left us offloading in the middle of a mulch bed then up Two steps. I don’t know why on a larger 26ft truck there would be that short of a ramp. It was probably 6 ft shorter than normal. Thumbs down for sure.

Tawnya C. on

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Gary S. on

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Matthew D. on

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Favorite spot to rent a truck/van hands down.

John M. on

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Add, in large letters, "READ THIS BEFORE RETURNING KEYS IN THE AFTER HOURS BOX." when it comes to the return instructions, specifically when needing to take pictures for the website.

rob S. on

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Courteous, knowledgeable staff!

Lucie Y. on

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The van I rented was clean and in a great shape.

Michael A. on

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Nicest Uhaul in Oregon. Very helpful staff, did the complete hook up and walk around for me. Awesome place to go.

Steve G. on

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The folks I talked to were helpful, friendly and professional. Couldn't have been better!

James A. on

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Excellent customer service and friendly employees that have the knowledge and experience to make your move go as smooth as possible. I highly recommend this Uhaul location.

dan R. on

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I left my wallet and instead of making me feel stupid, they made the experience a good one.

Steven C. on

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Access to facility is awkward due to the roundabout traffic. Entry and exit should be marked more clearly to avoid accidents and getting trapped in the wrong route.

Gary H. on

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nice place

Anna W. on

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Customer did not leave a comment.

Stephen B. on

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The only concern was finding a parking space for my car while I used the truck. The staff was great both at pickup and return. The vehicle was clean and ran well. I’ve used them before and will again.

Thomas S. on

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Jody K. on

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AARON S. on

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Check the weather strip seals around the doors. The cab of this truck was quite noisy due to wind noise.

DONALD S. on

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RYAN T. on

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This is by far the best uhaul service center. From equipment maintenance to customer service, these guys at this location have the highest standards.

Asa E. on

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Gordon M. on

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Have the equipment that is reserved.

Kathleen D. on

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The manager is outstanding

caroline S. on

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I had hoped for a long distance truck that it would have a full tank. But, u-haul guy told me why it didn't. Overall...I'm very happy with u-haul & have been for 20 years. Franklin crew is fabulous.

Joe M. on

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I honestly had no complaints had great customer service and support through all questions and helped at with anything we needed.

billy B. on

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Daniel D. on

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Wayne S. on

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As with most business on a Friday I would think additional staff would help Only had two people late afternoon So both were waiting on customers, with a bit of a wait to check my rental truck back in

David O. on

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Robert W. on

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From start to finish, tip-top, friendly service. Made a tough day easier.

Alex D. on

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I would have recommended this location to a friend all the way up to the return of the trailer. Upon returning I accidentally ran over a woman’s air hose she was using to blow off the carpet. Once I did this, I saw her shaking her head and talking to herself. After I got out of my truck she told me how I need to be more respectful and next time honk at her because that’s how her hoses get ruined from customers running them over.

hal B. on

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Steven W. on

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Michael helped us out and he went above and beyond to make our experience stellar. He made sure we had exactly what we needed to make our move efficient and successful in the time frame we wanted. I would highly recommend this location and all the staff were great. This is the best Uhaul location I've ever rented from and I've rented from quite a few over the past 30 years.

Jeffrey M. on

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Roman V. on

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Mark T. on

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Work with me to get right size vehicular.

Aaron' Thomas L. on

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Robert G. on

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Anyone under 25 needs customer service classes, they can be very rude.

Scott K. on

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JOELLE N. on

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Linda H. on

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Keep up the great job!

john N. on

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great service

Shane J. on

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ana F. on

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Nothing. Your personnel at this location provided excellent customer service. The truck was extremely clean and waiting for me when I arrived. Best U-Haul experience I have ever had!!

Douglas M. on

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Dakota L. on

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Mike K. on

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CHECK FOR TRAILER LIGHT PLUG ADAPTERS ON US WHEN WE COME IN THEY SOLD N PUT NEW ONE ON WHEN ALREAY HAD ONE ON. WHEN BROUGHT BACK THEY REFUNDED GOOD JOB

James B. on

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Aaron L. on

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I have needed trucks and trailers a few times per month this summer and fall, and have come to appreciate my local UHaul location and the employees there. All are very happy to help, and appreciate that my time is valuable. I give these guys 5 stars.

Carol H. on

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Good service, very prompt on check in.

Paul K. on

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Bradley B. on

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Lola H. on

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The staff was friendly knowledgeable when I picked it up and when I dropped it off I'd recommend this place for anyone

Delores D. on

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Keith B. on

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Amber N. on

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John S. on

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Elizabeth W. on

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Great customer service

honey W. on

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Nothing! Perfect experience! Thank you so much!

Linda S. on

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I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

amanda w. on

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These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

Carolyn R. on

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The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Michael m. on

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Great experience renting a storage unit. We will be back!

Doug M. on

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Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

carly s. on

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It was all good.

Alex L. on

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Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Thomas M. on

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Highly disappointing and honestly too overpriced.

Kosta D. on

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The only problem I had was getting through to someone on the phone. Everything else was perfect.

Sandra F. on

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I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

brett m. on

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Good Service, was able to drop off truck quickly with no problems.

Barbara F. on

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Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Melvin D. on

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Operates like a local business!

Hanna G. on

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Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Xander B. on

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The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Ashley F. on

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Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Sarah B. on

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No comments

Carol A. on

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Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

KATHLEEN K. on

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Excellent help every time. Outstanding!

Mitchell B. on

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Very pleasant experience. Very nice staff

Amber H. on

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Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Barbara F. on

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Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

nikki g. on

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I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Nancy S. on

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Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Ron S. on

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Thanks for your help and assistance. I am very pleased with achieving my needs.

ADRIANA M. on

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Thanks for the water!

Sara D. on

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The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Kathy L. on

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Very good

Matthew C. on

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thank you

Robert G. on

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Great Experience.

marshall w. on

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👍

DAVE H. on

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Excellent Service and facility.

Jeremy E. on

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Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

ROBERT P. on

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Good service, attention to security, clean facility.

Kimberly P. on

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Anytime had need to work with staff and facility all went well and efficient

nikki g. on

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Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Christopher C. on

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Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Michelle W. on

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Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Robby F. on

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When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

deborah w. on

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Love you guys.

Lynne F. on

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Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Kevin S. on

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Thank you.

kathy g. on

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Very helpfuf. Cancel storage.

Ray S. on

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Steve S. on

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information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

kayle p. on

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Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

colleen c. on

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I didn't use storage

Barbara J. on

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This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Jalin W. on

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Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Lisette B. on

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The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

JOEL W. on

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Clean secure facility. Friendly helpful staff.

Jalin W. on

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Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

SALLI JO O. on

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The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

ashley w. on

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Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Cindy S. on

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The team ran an efficient well run operation providing impeccable service and direction

OWEN N. on

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Well taken care of

JImmy G. on

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Thank you

JOHN A. on

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Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

Harriet R. on

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Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

DANIEL E. on

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The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

amanda g. on

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The lady that worked there was very helpful both times. We where thier during our pick up and drop off

MICHAEL M. on

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Johnny is an outstanding manager he made our move so much easier I'll always be grateful