Reserved car hauler 5 days before use, arrived it was ready to go, in and out in 10 minutesGary H.
Customer Reviews for U-Haul Storage of Gresham
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THOMAS CHARLES M.
Customer did not leave a comment.DOUGLAS WARREN P.
Your online system is terrible and the day after I returned the trailer I received emails and texts saying that I needed to return the trailer. I tried to use your online system the day before and reserved a trailer at a location that did NOT carry trailers and had to push my rental off a day. Your online system needs lots of work. I am disappointed with U-Haul, not the location. They were great.Rob B.
Customer did not leave a comment.Christopher L.
Had a great experience, keep up the good work!David A.
I was charged an additional 20 miles because when I got a text with the gas and mileage verification I was already driving. I don't not want to read a text and drive so I did not check the verification. When I explained the situation to the young man at customer service, he said that â€œwas my problem and he could do nothing about it.â€ I gave the address of where I went and told him my mileage was 20 miles less than what U-Haul's text message stated. He said â€œthat is here say of what YOU are saying.â€ I asked for the 20 miles to be removed and he said no. I find this extremely unprofessional. If I had read the text message and verified the miles I would have been using my phone when driving your vehicle. The way I was spoken to in front of a line of customers was uncalled for and unprofessional. I work for a local news media in the same town. I try very hard to support local businesses with my financial support but I find it very difficult to do so with businesses who treat the customer as if they not speaking truth. Sadly, I will not be back. I will find another rental company next week when we need another vehicle. I am very upset being charged for something I did not need to pay for.alisa A.
Customer did not leave a comment.Todd P.
Customer did not leave a comment.Sabrina V.
The fender was recently damaged on passenger side wiring held with zip tie, tires were almost bald, they replaced one others were questionable for 1300 mile trip but did make it but wore on us each and every mile, sad to rent something that you dont feel good aboutDavid J.
Your reservation process would have earned 1 star if there was a spot for that. I got so many mixed answers from people and had the most stressful move because of the reservation processes.Taylor P.
Customer did not leave a comment.TYLER JAMES F.
Customer did not leave a comment.Jarred H.
Customer did not leave a comment.Wendy P.
Customer did not leave a comment.Kathryn A.
Customer did not leave a comment.Mariah T.
Customer did not leave a comment.Brent M.
Customer did not leave a comment.Leah C.
Customer did not leave a comment.David A.
Customer did not leave a comment.MICHAEL M.
N/ADAVID KENNETH B.
Customer did not leave a comment.Jolynn E.
Customer did not leave a comment.Billie A.
The manager and person who checked me in and checked mw out was absolutely incredible. I wouldn't imagine looking elsewhere for me needs as long as he's there.Joshua P.
Customer did not leave a comment.Tatiana H.
Customer did not leave a comment.Chelsea H.
Customer did not leave a comment.Ellie T.
the issues I have are with the contract company that packed my container to travel to CA Things arrived broken - or smashed but still servicablekathryn G.
Great service, will contuve to use this location.Flavio S.
I always use this location & never had any issue. Yet the truck I picked up to use today was covered in animal hair, had garbage in the floor including a used mask, old receipts, food wrappers, etc...Sherry A.
Outstanding service! Quick and efficient. Good supply of all types of rentals.David D.
I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍LARRY P. | Overall Experience
Truck was not full of gas.Josh S.
Customer did not leave a comment.MARTIN L.
Checkout was easy and fast. I would recommend this location.SCOTT B.
Every morning I have to go in and ask for building A to be opened for access!Danell D. | Online Move In
Customer did not leave a comment.Bruce S.
The pricing felt like bait and switchLauren B.
My name was not put on the contract as I paid for this rental. My cousin's husband's name was... Their mistake. It made check out next to impossible.JUAN D.
Customer did not leave a comment.Tony M.
Customer did not leave a comment.Wil P.
Customer did not leave a comment.Jordan M.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.PHILLIP B.
Customer did not leave a comment.Stephen E.
Customer did not leave a comment.Catherine l. | Overall Experience
I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the doorKAREN H. | First Impressions
The employees were great and knew there job & equipmentDonald W.
Customer did not leave a comment.Kaleigh J.
Customer did not leave a comment.Mark L.
Leave a larger turn in space when entering off Hogan Road northbound.Thomas I.
Customer did not leave a comment.JUSTIN R. | Overall Experience
Customer did not leave a comment.James M.
Customer did not leave a comment.Sherryl W.
Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!GILBERT O. | Overall Experience
Customer did not leave a comment.CHRISTOPHER P.
Customer did not leave a comment.Douglas T.
Customer did not leave a comment.Deana L.
Customer did not leave a comment.Sondra B.
Rented an 8'x12' trailer with ramp. Though the trailer's capacity is 8' wide, the ramp is much more narrow...too narrow (by 1 inch) for the tractor's undercarriage mower. I was unable to accomplish the transport of the tractor because the trailer' ramp and trailer entry was too narrow by 1 inch. Very frustrating to drive the empty trailer back to drop of and figure out another way to transport the tractor. I explained this to the uhaul employee and he said that was quite the dilemma. I was charged anyway and wasted time and money on the whole deal.MATTHEW H.
U guys charged my card twice an overdrafted my account i call customer service an u guy told me it's on my bank an my banks told me u requested the payment agen now I'm just getting the run around and have taken all my money thanksjoseph S.
Customer did not leave a comment.Lloyd S.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Steven D.
The utility trailer was great. The attendant was very professional.Frederick D.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.Becky O.
Provide any modicum of customer service at any point would be a start! I have never been more frustrated by an experience in my entire life! So thank you for that ðŸ¥°Meghan C.
Dropped off two days early a d he charges me for 2 miles over for 76 cents. Really two days early returning and he needs to charge me 76 cents. Not the money just the principal.Thomas M.
Customer did not leave a comment.Becky O.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Kim T.
Customer did not leave a comment.Luke M.
Have returned or picked up uhauls at this location for a few years now and they are extremely efficient and customer friendly. Thank youSandra D.
Customer did not leave a comment.William B.
Customer did not leave a comment.Daniel W.
The line was out the door but people continue to be friendly thank you for my drop off experienceAlexis B.
Front staff are too slow. Attitudes need more polishing. Ant not murmuring.Leo C.
Customer did not leave a comment.Emily S.
Please put that QR label on the door to make the check in (return) experience above averageAlberto F.
Customer did not leave a comment.Sean O.
Thank you.VICTORIA O.
Good customer service!Sijabuliso B.
Ryan at the counter was helpful and had a great attitude. The lobby was very clean and well maintained. I was shocked. Not every UHAUL looks as good as this. Normally UHAUL locations looks like a run down Wal-Mart after a county fair.This place was the Louis Vuitton store in Beverly Hills. Good job!Rictor R.
The two men working today did a professional job. I will return again.Stephen K.
Great service , friendly, knowledgeable people!Sandra Y.
Customer did not leave a comment.kimberly G.
Staff was incredibly busy and short-staffed, but remained friendly, helpful and got people out the door on-time.SHANNON C.
Customer did not leave a comment.James M.
Customer did not leave a comment.TONY R.
Customer did not leave a comment.melody S.
Very helpful and professional with equipment and vehicle ready on time. Very pleased.James B.
Customer did not leave a comment.REY C.
Customer did not leave a comment.Katelyn P.
Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.LARRY G. | First Impressions
Customer did not leave a comment.Lyndon C.
Had a really bad marijuana smell in the cab and in the back of the truck.Joseph M.
Check in clerk was barely awake; didn't seem exceptionally customer focused. But we got our project done... the main thing.RAYMOND GALE R.
Customer did not leave a comment.Jill G.
As we loaded the truck we found out the ramp would not pull out, I told the uhaul rep who called me to let me know to drop off the truck at a different location in idaho, and it would be good to notify the next location, not having a ramp on heavy items was a painLauren H.
Customer did not leave a comment.James O.
Customer did not leave a comment.ERINN SIERRA B.
Great customer serviceKent O.
Great customer service!!!Andrey K.
They are super nice and always very helpful . With any thing or if I have questions . I love renting from them .Daniel K.
Just wanted to let you know that the people was very professionalRandy P.
My husband and I come to the Burnside/Hogan location often since moving to this area over 8 years ago for our truck rental needs. Each time we come we are impressed with the amazing service we receive. The staff there is always busy, but they still give us the time and attention we need to make our experience successful. Team member Cody really helped us during our last visit yesterday with getting the right sized truck and equipment for what we were moving. It had been a long stressful day for us and so his professionalism, kindness, and attention to detail was VERY much appreciated!erica W.
Cody was spot on.Craig S. | Online Move In
Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!Wendy R. | Overall Experience
Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this companymark l. | Overall Experience
Customer did not leave a comment.Harry G. | Overall Experience
Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!Heather R. | First Impressions
Customer did not leave a comment.Nicole M. | Overall Experience
Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.GEORGE S. | Overall Experience
Customer did not leave a comment.todd d. | Overall Experience
Customer did not leave a comment.Kyle B. | First Impressions
I emailed regarding my issuesDanielle S. | First Impressions
The staff was excellent to work with.Delana S. | Overall Experience
We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.terry S. | First Impressions
Customer did not leave a comment.Elizabeth S. | Overall Experience
I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.Elizabeth E. | First Impressions
Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.Rose K. | Overall Experience
We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.RICK S. | First Impressions
Customer did not leave a comment.Edward B. | Overall Experience
The guy that waited on me was rude. The truck was really dirty...Tris S. | Overall Experience
All went smoothly. Great value with little stress.Rickey S. | Overall Experience
Customer did not leave a comment.Patrick S. | Overall Experience
Just to emphasize how great the staff was!cheryl C. | First Impressions
The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.Terry S. | First Impressions
Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)Rickey S. | First Impressions
Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.Cassie B. | Overall Experience
I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.Sharmel M. | Overall Experience
Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.John N. | Overall Experience
The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.Tobias L. | Overall Experience
We had a flat tire and the customer service was excellent.Delana S. | First Impressions
Customer did not leave a comment.Nicole Amber M. | First Impressions
Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.Charlotte S. | Overall Experience
Great customer service and final move out.angela C. | Overall Experience
Well managed and lots of smiles. Thank YouDonald G. | Overall Experience
Storing my household goods was easy and convenient thanks to the staff.Janice H. | Overall Experience
Very professional and helpful. Thanks Cory and co workerMark M. | First Impressions
Sometimes when I showed up early the facility doors wouldn't open with my access card.Doug S. | Overall Experience
With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!Gabrielle L. | First Impressions
With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!Gabrielle L. | Overall Experience
With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!Gabrielle L. | First Impressions
Great service.Adrian P. | First Impressions
Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..Crystal W. | First Impressions
Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffyBuffy M. | Overall Experience
I’m doneBob K. | Overall Experience
The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.Ed j. | First Impressions
Friendly and capable help.Barb L. | First Impressions
I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairsNicholas J. | First Impressions
Service was very busy but they helped me as soon as possible. Kudos to Cory!Judy W. | Overall Experience
Everyone was very helpful. Clean storage units. Safety lock doors are very important.debra g. | First Impressions
Great people and centrally locatedVance K. | First Impressions
Would definitely use again.micheal h. | Overall Experience
Very professional ,fast and efficient.Joseph S. | First Impressions
They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.Richard G. | First Impressions
The staff has been very helpful to all my needs.Butch C. | Overall Experience
Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refundTRENA J. | Overall Experience
Friendly service employees were very compiitent.Art C. | First Impressions
I can only thank you for all the help...very good service.JOSE G. | First Impressions
The guy was really nice and helpfulJAMES S. | First Impressions
very helpfulCatherine l. | First Impressions
Great storage facility.Geraldine B. | Overall Experience
Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,ALBERT W. | Overall Experience
The manager was great! Everything went quickly and was very easy to understand.Teri C. | First Impressions
Easy to deal with and helpful staffJIM B. | Overall Experience
PerfectMaria D. | Overall Experience
Very friendly and helpful staff.bertina w. | Overall Experience
Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.KATIE H. | Overall Experience
Very personal customer service !JULIE F. | Overall Experience
My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreckdaniel g. | Overall Experience
I would definetly do a ubox move againLINDA B. | Overall Experience
I will only use this location for my storage needs, I’ve never had better service or security for my things.Maria E. | Overall Experience
Great staffChris A. | Overall Experience
Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.wanda m. | Overall Experience
Friendly an helpful staff, excellent serviceJennifer M. | Overall Experience
All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!Jessica A. | Overall Experience
Was very happy with everything Thank you Jackie Creechjacqueline c. | Overall Experience
Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.Larry L. | Reservation
arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this placeJOSEPH F. | Overall Experience
Friendly staff, secure storage, fair pricingCindy C. | Overall Experience
Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.Endrea K. | Overall Experience
Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!Leslie S. | Overall Experience
Great servicelisa g. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!