Customer Reviews for U-Haul Storage of Gresham

4,900 reviews

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daryl R. 
Rating:
5.0

The staff member who helped me was very helpful and very nice. I struggled with the drop off. He took care of everything. I had to wait for a ride home. The staff member offered me a seat inside with some coffee. He was very helpful and friendly. ***The only issue I had was with the u haul app. It would not locate my rental under my name, phone number, or email. It kept telling me that I had no rentals. It wouldn't even recognize the reservation number on my paperwork. I drove to the store location after hours to drop off, but I couldn't get the app to work. So I had to take the truck home and return in the morning during store hours. Because of this I had to use more gas and my husband had to be late to work so he could pick me up at the drop off location. It was stressful. It cost extra money. And it risked my husband's job. The staff were great. Your app sucks.

Marie T. 
Rating:
5.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

I wish that the location was not on a v-shaped road. Hard to get out of there in a large truck.

Paula M. 
Rating:
5.0

Nothing perfect service

Gary N. 
Rating:
5.0

Returning the truck was very easy.

ROBERT MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Leandra R. 
Rating:
5.0

Customer did not leave a comment.

GRANT P. 
Rating:
5.0

Is your online process.

Stoneybrook C. 
Rating:
3.0

It was a negative experience. They told me the trailer I rented was designed for hauling Motorcycles and it looks like it was but it wouldn't haul a Honda Valkyrie {Goldwing} the ramp was to short so the ramp/bed angle was to steep and the bike high-centered and wouldn't load. Completely screwed up mess.

charley H. 
Rating:
4.0

We tried to use the mobile pick up option. Ended up going inside for help. The mobile pick up option is not user friendly and took way too much time for pick up and return. Staff was very helpful.

Jeff K. 
Rating:
4.0

Web site for predelivery check in did not allow me to add pictures of driver license

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
3.0

Customer did not leave a comment.

Eduardo S. 
Rating:
3.0

Clean truck. Old truck. Lots of miles.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Customer did not leave a comment.

Charlene R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

At return, the lining up was challenging…trying to get off of the street then not knowing where to drive. I ended up blocking in another customer

Joan K. 
Rating:
2.0

Towing trailer lights weren't functioning. Employee insisted it was our truck and that he didn't have time for us to test it. It took us two hours to determine the truck was fine and it was the uhaul trailer which put us hours behind schedule for an 11 hour drive.

Jennifer C. 
Rating:
5.0

Keep it up! Great friendly team there, and the rental gear is always in great shape!

Steven G. 
Rating:
5.0

I was told is going to be $1.19 a mile but I was charged dollar 59 a mile

Navin C. 
Rating:
5.0

Have been there before. Didn't even have to get out of our car. Very friendly, easy in and easy out.

Meredith W. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
1.0

Employee were on there phone playing Pokémon go while helping customers, one of the most unprofessional things I have seen, completely wasting my time, will not be returning here again.

Justin P. 
Rating:
5.0

Just keep up your high standards in readiness and courtesy with your customers, I appreciate you for this habit!

Steven G. 
Rating:
4.0

Overall I would give a very negative review because U-Haul first sent me to a different location which didn't have the equipment I needed. I needed to totally change plans and call in favors in order to meet the timeline I needed.

Dennis T. 
Rating:
5.0

This is usually my one-way drop off location. These folks are super fast and professional. I usually only spend about 2-3 minutes here to drop off equipment.

JESSE T. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Website check-in froze.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Also, very efficiently processed paper work. An agent met me as I drove in and we were on our way in 5minutes. Th small trailer rented “trailed” well and was hardly noticeable. Loved it!

John T. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

Uhaul made my move one of the worst experiences of my life. Reserved equipment was given away. Truck had a horrible engine noise and a loose splash shield that was dragging on the ground. Staff was rude and not interested in customer service. First trailer I got blew out a tire and took 4 days to recover.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
5.0

Staff quick to acknowledge me when I arrived. I showed up earlier and they were able to accommodate me. Very fast set up on the trailer, and check-in/return was also quick! Very satisfied.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bernard F. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEE ELLEN P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
4.0

Dropping off after hours was challenging because there was no room in the "returns" area. Did my best not to block anything, but would have liked more instruction on where overflow parking was for the truck drop-off.

Sovann P. 
Rating:
5.0

Customer did not leave a comment.

Ulises G. 
Rating:
4.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Website for returning vehicle needs to work on all devices. Took us 3 devices before we could check it in.

DARCI K. 
Rating:
5.0

Everyone who worked there was so incredibly friendly and helpful. Probably the best Uhaul experience ive ever had. Would definitely make this my new and exclusive location even though it will now be further to travel to because we are moving.

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Adrianna D. 
Rating:
5.0

No complaints I received Fast and quick service

SHAINE D. 
Rating:
5.0

Customer did not leave a comment.

JUANITA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
2.0

The chains were not hooked on properly and dragged along the ground until we wrapped them around the hitch.

Erik M. 
Rating:
5.0

The general Manger was an awesome help with our move. Rented several units and he had no problem getting is setup.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

Customer did not leave a comment.

Nica M. 
Rating:
3.0

Customer did not leave a comment.

DONNA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeShawna N. 
Rating:
4.0

Customer did not leave a comment.

Sovann P. 
Rating:
5.0

Was a perfect visit/transaction

Mike M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE WILLIAM B. 
Rating:
3.0

Customer did not leave a comment.

christopher G. 
Rating:
5.0

The dolly trailer it's f. Up the lock from the hitch make noise entire trip I pull over couple times to ensure everything it's on place and locked. Guys please go back to older hitch locks. The new ones are garbage even the guy from store told me the are weird locks. It's not right. Please do not take it them for long trip it's very annoying

Nicolae C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

Excellent equipment.

daved F. 
Rating:
5.0

Friendly, efficient, easy to work with staff while online pre-contract was simple!

CHERYL B. 
Rating:
4.0

Customer did not leave a comment.

Linda D. 
Rating:
2.0

Called on the 9th of August and was told the box would be ready for pick up on the 10th of August (14 days after the guaranteed date). When I arrived on the 10th it was not on a trailer and had to wait an hour, they were unable to print off all receipts, and I was charged an extra month's charge of $87.95--even though my box was late. When I asked about my guaranteed $50 a day late refund, I was told they could not help me. When we returned the box (that same day) my husband asked for a receipt and they gave him someone else's receipt. When I called today to follow up on my refund and to request a credit for the extra month, I was told that the box had arrived in Gresham on the 2nd and not the 10th! I had called and checked on line multiple times from 7/27 to 8/10 as I was anxious to get my belongings. Also the person I spoke to today told me that I would have to call the store in Virginia about the extra month charge as they didn't handle that. Now awaiting for a call back tomorrow on my refund once they confirm the date delivered to Gresham. But even if they screwed up an had the box from 8/2 and did not let me know, then I still do not think I should not get my refund on those days.

DAVIDJAMES S. 
Rating:
5.0

Transaction went off without a hitch. Bwahahaha 👍

Laura T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Great, professional staff. Have rented from this location and have never had any issues.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Viangel R. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
2.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Dustin T. 
Rating:
5.0

Everything was great. No complaints.

Mary Ann J. 
Rating:
3.0

Price is outrageous no truck rental for a local 3 mile move should ever be that expensive

Robert K. 
Rating:
5.0

Great service team and good check in

RODNEY H. 
Rating:
5.0

Customer did not leave a comment.

Janee S. 
Rating:
5.0

Customer did not leave a comment.

charles J. 
Rating:
5.0

I have rented vehicles in the past, the on-line app is really helpful. I just was lost in a question and Thank God there was an employee who took the time. Thank You Thank You. Long story short my significant other is going through Chemotherapy and was impatient. It all worked out and will definitely do future business soon.

Rose G. 
Rating:
1.0

Confused young man at the counter caused a lot of extra stress on me. Thank God the other counterman knew what to do.

Scott L. 
Rating:
4.0

Super busy place and had to go to Napa to get a stinger, other than that... great.

Mark S. 
Rating:
5.0

Been a long customer They are the Best

darlene B. 
Rating:
4.0

Truck a major wheel alignment problem. Both store printers were nonfunctional so no receipts could be given at time of pickup and delivery.

SHIRLEY S. 
Rating:
1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

None

Joaquin D. 
Rating:
4.0

I received prompt and courteous service - pass it on to the next customer!

Janet M. 
Rating:
2.0

The keys were put in the wrong lock box, and none of the employees could seem to figure that out. 24/7 check-in is great in theory, but not if the workers fail to keep things like that in order.

Ryan B. 
Rating:
2.0

Giving a PAPER receipt.

rita H. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
2.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Drop off was quick and easy

ROBERT Y. 
Rating:
5.0

The gentleman that helped me could not have been nicer or more helpful. He is a great representative of you company.

GLEN M. 
Rating:
5.0

The young man was awesome! Definitely recommend this location 😊👌

CHRISTINA C. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Everything was quick and efficient, from reservation to hookup and return of the rental trailer. I have used this location several times.

MICHAEL L. 
Rating:
4.0

It's a little clunky to get in and out of, but there isn't anything to do. Maybe just warn customers that there is a definite in and the out exits on a busy street.

JUSTIN J. 
Rating:
5.0

Customer did not leave a comment.

FRED P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLE M.  |  Overall Experience 
Rating:
3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger A.  |  First Impressions 
Rating:
5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

LARRY P.  |  Overall Experience 
Rating:
3.0

Every morning I have to go in and ask for building A to be opened for access!

Danell D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catherine l.  |  Overall Experience 
Rating:
5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JUSTIN R.  |  Overall Experience 
Rating:
2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT O.  |  Overall Experience 
Rating:
5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY G.  |  First Impressions 
Rating:
5.0

Cody was spot on.

Craig S.  |  Online Move In 
Rating:
5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Wendy R.  |  Overall Experience 
Rating:
5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

mark l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry G.  |  Overall Experience 
Rating:
5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Heather R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

GEORGE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle B.  |  First Impressions 
Rating:
1.0

I emailed regarding my issues

Danielle S.  |  First Impressions 
Rating:
5.0

The staff was excellent to work with.

Delana S.  |  Overall Experience 
Rating:
5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

terry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK S.  |  First Impressions 
Rating:
4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Terry S.  |  First Impressions 
Rating:
5.0

We had a flat tire and the customer service was excellent.

Delana S.  |  First Impressions 
Rating:
5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed j.  |  First Impressions 
Rating:
5.0

Great people and centrally located

Vance K.  |  First Impressions 
Rating:
5.0

Very professional ,fast and efficient.

Joseph S.  |  First Impressions 
Rating:
4.0

Friendly service employees were very compiitent.

Art C.  |  First Impressions 
Rating:
5.0

very helpful

Catherine l.  |  First Impressions 
No reviews have been submitted for this location.

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