The worst staff I have ever encounter. They quote you a price over the phone and when you get to the facility they tell you a total different amount and come up with reasons that the amount increased & a different size storage unit and truck. That staff were the worst of the worst. I will never deal with them again. Rude, Inconsiderate, liars.
Roben J | Overall ExperienceSelf Storage Units in Gresham, OR, 97030
U-Haul Storage of Gresham
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
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$129.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $129.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$189.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $189.95 Per Month
Split Level Storage
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![Example storage unit layout]()
Small
5' x 10' x 7'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $114.95 Per Month
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![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $154.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$234.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Heated
- Rate:
- $234.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Always good service, and personable staff. Ryan is a rockstar! Very professional and pleasant. Thanks!
cynthia c | First ImpressionsRyan was the most knowledgeable, and all- around helpful, employee I've encountered! He should be a manager for your company!
cynthia c | First ImpressionsThe storage unit was blocked most of the time by trailers, equipment, trucks, making it difficult to load and unload and having to constantly move out of your way of incoming vehicles..plus staff was rude at those times.
IRENE A | Overall ExperienceAlways convient..
IRENE A | First ImpressionsThe manager & staff are friendly, helpful & give great customer service. They need more employees b/c they are always very busy
WENDY K | First ImpressionsI had reserved a locker a week before I moved. My locker got cancelled, and not by me. They reserved another locker at the Gresham location. When I got there they didn't have a locker available in the size I rented so I had to take a smaller locker. The girl that checked me in was horrible. It took her forever to check me in, and had to get her manager because she couldn't figure it out. Then she led me around in 100° heat to where she thought the locker was. I told her I'd find it myself. My movers had been waiting out in the heat. She was very apathetic. I had to ask one of the other workers for help and it turned out she had written the incorrect building and locker. After all this I have discovered that I was charged for a locker that I was supposed to receive a free month when I rented the moving U haul. She also didn't give me any paperwork. At least the 2 young men that were working were able to sort it out, otherwise I would have rated it with one star. I would give them 4 stars.
LORETTA P | First ImpressionsWe first started out with Cody the manager of this u-haul facility. He was incredible. Now I know why. He was trained by Ryan his boss. We can only say good and great things about this particular facility. They are friendly and always ready to help in the most beneficial way. I will always continue to respect them and promote them. That are the best.
LLOYD R | First ImpressionsAfter moving to Gresham from out of state with a Uhaul truck, I didn't know exactly what storage place was best or closest, so I used the free month of storage promotion, that I received from the truck rental. The unit I got was 10x10 with a surprisingly and incredibly low ceiling, of around 5 feet, I had to duck to walk into it. The other serious problem was parking, all available parking by my units access door was taken up by Uhaul trucks and trailers, making loading and unloading to the unit a serious chore. I decided to look around, found a similar 10x10 unit at a competitors facility with a 8 foot ceiling for 1/4 of the rental fee. Not only was the competition a 300 cubic foot larger unit, it was hundreds of dollars less per month. The security was far better, the door opened easier, and there was plenty of designated areas to park. After realizing the smaller Uhaul unit would cost me over $3000 yearly, compared to the larger, competitors unit at under $800 yearly, I felt bamboozled, totally taken advantage of by Uhaul. The staff was friendly, which earned the "below average" rating, up from a "poor" experience. I will definitely opt for a competitor, over using Uhaul storage facilities in the future.
DAVID S | Overall ExperienceAlways use this location for everything. I will contine to do so.
Dianne W | Overall ExperienceStaff was very helpful and respectful
GLENDA B | First ImpressionsThank You
DEBORA R | Overall ExperienceThis U-Haul location is a nightmare. They rarely answer the phone personally, so to do any business you have to go in person. Parking is horrible and the whole place is constantly so chaotic it’s a dread to go. The younger employees are very kind and courteous but the manager is not at all. He doesn’t smile, is not courteous and I’m glad my storage time is done. They park so many trucks that the driving space is so narrow it often causes traffic jams, which makes getting to your belongings safely difficult or sometimes impossible. If one person is loading or unloading with all the trucks parked, you can’t get by and sometimes you can’t get to the door that leads to your stuff. You wait a very long time in the lobby and no one greets you or lets you know what’s going on. They will leave with a guest and not come back for 20 min with 4 people in line. Every person that came with me to my storage unit commented how horrible the actual usage of the space was. Maybe if you pack it once and leave it and never come to get anything it might work as long as the day you plan to unload there’s not a major uncrating event, or any other even small thing going on in an already crowded area.
Jennefer P | Overall ExperienceThe phone system is bad. I want to talk to "Gresham" & end up talking to cooperate. They charge too much for 🚛 truck & went up on storage price in middle of rental 😭😢, so I took stuff out. One worker in office & he was usually working on something else. It was fine. 💕"D"es
Deborah A | Overall Experience