Customer Reviews for U-Haul Storage of Gresham

Rating:

4.0

My overall experience was fantastic! For a first time U-Haul user, this location was a little stressful. Very little parking with minimal directions or guidelines. Other than that, it was amazing!

Rating:

5.0

Had a good experience. Great customer service. Very helpful. Thank You!

Rating:

5.0

I head the best experience so far from renting from U-Haul fast to rent helper was the best helped me how to hook up the trailer and explain how it works and it was excellence I will give him 5⭐️

Rating:

2.0

Forgot all my equipment, rude on the phone, barely helped at all, dirty, the truck was barely functional

Rating:

2.0

They gave a us a storage so tiny and called it a 2 bedroom storage and it was maybe big enough for a bed frame and 4 boxes

Rating:

5.0

Needed the truck longer than expected but everyone accommodated the needs! Thanks gresham UHAUL

Rating:

5.0

I'm not sure how many people work at this location on a daily basis, not sure they don't need a couple more people. Because it was busy at pick up and drop off. I didn't have to wait long for pick up or drop off. Everyone was running like crazy.. Good customer service and friendly!!

Rating:

5.0

Very easy drop-off

Rating:

4.0

Everything was excellent. People very friendly. My only issue was not enough employees to help customers. Wait time was kinda long. Person that did help us was great.

Rating:

4.0

Everything was terrific. Just extremely busy only reason for not giving a 5 star was the wait time.

Rating:

1.0

Gresham YES!...Albany...NO!

Rating:

4.0

More staff.

Rating:

4.0

More staff are desperately needed. Delay to pick up my rental was significant (as it was for many other customers standing in line), and an over-half-hr dropoff process (due to only 2 staff available) was a sore trial at the end of a long and trying moving day. I might be inclined to try a different location for my next move...

Rating:

5.0

Outstanding service thank you all you made my move much easier

Rating:

5.0

I can not think of a thing. I was treated with respect and it all went very smoothly

Rating:

1.0

This had to be the absolute worst uhaul experience of my life. Showed up Saturday to rent this trailer, 10-11 people in line, zero people at a register. Asked an employee if I could take the trailer I’d already checked out/paid through the app and was met with utter contempt by the employees just asking how I could confirm if I was allowed to take the trailer. Wouldn’t even answer the question or make eye contact. Then when dropping off there were two employees standing at the line, and when I pulled up both walked away and refused to help me. I dropped the trailer and left in absolute disgust. I will do everything I can to never use this location again under its current management.

Rating:

4.0

It’s a little crowded but overall it’s great.

Rating:

5.0

Joel is especially efficient and customer oriented, as he received my equipment.

Rating:

5.0

Very professional

Rating:

1.0

The store manager (Hughe) is rude, and inconsiderate to customer needs. It is obvious he hates his job. His greeting to customers is "What are trying to do?" The 5 other customers I was in line with couldn't believe how unprofessional, and not interested in helping us he was. I will never spend another dollar at this location, and recommend no one else does either. Negative 10 star rating.

Rating:

5.0

La verdad Tienen buen servicio no creo que tengan algo que mejorar Tienen todo muy bien controlado y las unidades están en perfectas condiciones

Rating:

2.0

You need to hire more help. No parking and equipment was in bad shape.

Rating:

5.0

thanks for the car trailer oh a whim

Rating:

5.0

Easy and quick to return. Helpful and polite staff

Rating:

5.0

Dropped off after hours so no personnel available.

Rating:

5.0

Great customer service and speedy process

Rating:

2.0

I got there yesterday and I was able to log into the pad and sing in but then it wouldn't let me in the building I tried every pad thing and it just said denied denied denied. I checked the number multiple times and yes it was correct but it still wouldn't let me in

Rating:

5.0

Everything went well, Hugh was awesome 👌

Rating:

5.0

The person I dealt with was exceedingly helpful.

Rating:

3.0

The trailer was dropped off after 5 PM so no one was present to receive it. So any questions about personnel is moot.

Rating:

3.0

Couldn't figure out how to check in to our storage unit to get the gate open the gentleman wasn't that helpful I was out there for enough hours to pass that by the time I figured out how to check in for my access code to work the place was closed! I would think that access hours mean when you can go into your storage unit but that's just a drop trucks off apparently

Rating:

5.0

Likes the website for renting a trailer and the clear return instructions.

Rating:

5.0

I could have used instruction on how to use the dolly trailer and not just reference to a YouTube video.

Rating:

5.0

The gentlemen that helped me was so kind and empathetic. He unhitched the trailers in record time and I definitely would recommend this location. The vibe in the main office was jovial and interesting.

Rating:

5.0

Fast and friendly service!

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Friendly quick service

Rating:

1.0

The worst staff I have ever encounter. They quote you a price over the phone and when you get to the facility they tell you a total different amount and come up with reasons that the amount increased & a different size storage unit and truck. That staff were the worst of the worst. I will never deal with them again. Rude, Inconsiderate, liars.

Rating:

3.0

The rep that helped me with the rental was borderline rude through the process. Seemed to be a bit on a power trip. The rep that worked with me on the rental return was kind, respectful and over all great!

Rating:

4.0

The initial ordering the container at the store was done by a young woman that was not properly trained. She asked coworkers several times but no one stepped on to help. Transaction had to be redone several times and was still not done correctly.

Rating:

5.0

Thank you !!!

Rating:

5.0

Always good service, and personable staff. Ryan is a rockstar! Very professional and pleasant. Thanks!

Rating:

5.0

Ryan was the most knowledgeable, and all- around helpful, employee I've encountered! He should be a manager for your company!

Rating:

5.0

Great customer service will always bring success to any business. Remember “give the customer the pickle”. Bob Farrell

Rating:

5.0

So easy.i lived it & it was my 1st time.

Rating:

5.0

Friendly and helpful

Rating:

5.0

Make sure they understand the time the trailer needs to be returned by.

Rating:

5.0

the guy who helped me check in and hook up the trailer was great. He made sure I had lights to the trailer and when they didn't work at first he helped troubleshoot the problem and reconnect a wire that had been severed. On my way in less than 20 min!

Rating:

4.0

Crew is growing on me. Second visit in a coupe of weeks and they get it done. Always busy!

Rating:

5.0

Wow service ! Excellent beyond any expectations ! This location has great employees. Thanks !!

Rating:

3.0

The morning person was working alone and he wasn’t very friendly. I had to wait almost an hour to get served because there were people ahead of me and he was the only one there. The vans are parked so close together I could not get inside. I had to have a person to back it out for me. This location needs more help and friendly staff. There was one really nice person when I returned the van.

Rating:

3.0

It’s ridiculous to charge a $20 “convenience fee” and force customers to do self check in when there are 3 employees still walking around the yard.

Rating:

4.0

Takes a bit of time to get checked out. They should separate equipment rentals from merchandise sales. Seems like there could be a better flow.

Rating:

5.0

Mention on your website that Uhaul trailers don't come wired for a 7-way plug. We purchased the adapter for $15, but I had one at home I would have brought with me if I had known. The on-line and phone applications were helpful in obtaining the reservation and in returned the unit.

Rating:

5.0

The truck was a little dirty on the interior, someones sweater was left in the back from whoever rented it prior to me

Rating:

1.0

I arrived at 12:20 pm after having made a 12:30 reservation online to rent an enclosed trailer. I was finally helped at about 12:35 by a young man who took ten minutes to complete the paperwork process. Then he went outside with me to get the trailer. The lot was so heavily congested that by the time the trailer was hooked up and other vehicles had moved so I could leave, it was 12:55. He apologized and asked me if I could still have the trailer back by 7:00 pm and I told him I would. I pulled back into the lot at 6:40 pm (less than six hours after I had departed the lot). By the time a man offered to check me back in it was 6:50. He told me my bill was double the original quote because I had returned late. My original bill including $8.00 insurance was $37.95. My credit card was charged $75.90. If this is how they choose to treat a repeat-customer when it was they who caused the delay, I am done with U-Haul and will recommend that other find alternative companies to rent from.

Rating:

4.0

Drop off was difficult but I think we did it right but still had issues with the app.

Rating:

3.0

Make sure all staff is on the same page

Rating:

3.0

Overall, good service. Staff could maybe stand some customer service training. Maybe they're just too busy...customers seem to be a nuisance. But..I'll continue to rent when needed.

Rating:

5.0

First time checking via ride share, a little confusing and mixed messages from the staff but otherwise good.

Rating:

4.0

Rented a tow dolly. Customer service was very professional. Good crew of people at this site!

Rating:

4.0

On drop off we were ignored when a worker walked right past us.

Rating:

1.0

I went to the office, the person behind the counter was finishing up a phone call. When he hung up I said hello I'm here to pick up a trailer. The man looked at me not saying anything, went to restroom i never saw him again. Waited for approximately 20 minutes and still he's in the restroom. Finally the "owner" showed up with his pants unzipped and rudely said SOMEONE WILL BE YOU SOON. He counted some money and asked who's next. I did the necessary paperwork and left. I found this experience to be one of the worst ever with U-Haul. I would like to be refunded my money due to the rude behavior.

Rating:

3.0

The storage unit was blocked most of the time by trailers, equipment, trucks, making it difficult to load and unload and having to constantly move out of your way of incoming vehicles..plus staff was rude at those times.

Rating:

5.0

Always convient..

Rating:

5.0

The manager & staff are friendly, helpful & give great customer service. They need more employees b/c they are always very busy

Rating:

2.0

I had reserved a locker a week before I moved. My locker got cancelled, and not by me. They reserved another locker at the Gresham location. When I got there they didn't have a locker available in the size I rented so I had to take a smaller locker. The girl that checked me in was horrible. It took her forever to check me in, and had to get her manager because she couldn't figure it out. Then she led me around in 100° heat to where she thought the locker was. I told her I'd find it myself. My movers had been waiting out in the heat. She was very apathetic. I had to ask one of the other workers for help and it turned out she had written the incorrect building and locker. After all this I have discovered that I was charged for a locker that I was supposed to receive a free month when I rented the moving U haul. She also didn't give me any paperwork. At least the 2 young men that were working were able to sort it out, otherwise I would have rated it with one star. I would give them 4 stars.

Rating:

5.0

We first started out with Cody the manager of this u-haul facility. He was incredible. Now I know why. He was trained by Ryan his boss. We can only say good and great things about this particular facility. They are friendly and always ready to help in the most beneficial way. I will always continue to respect them and promote them. That are the best.

Rating:

2.0

After moving to Gresham from out of state with a Uhaul truck, I didn't know exactly what storage place was best or closest, so I used the free month of storage promotion, that I received from the truck rental. The unit I got was 10x10 with a surprisingly and incredibly low ceiling, of around 5 feet, I had to duck to walk into it. The other serious problem was parking, all available parking by my units access door was taken up by Uhaul trucks and trailers, making loading and unloading to the unit a serious chore. I decided to look around, found a similar 10x10 unit at a competitors facility with a 8 foot ceiling for 1/4 of the rental fee. Not only was the competition a 300 cubic foot larger unit, it was hundreds of dollars less per month. The security was far better, the door opened easier, and there was plenty of designated areas to park. After realizing the smaller Uhaul unit would cost me over $3000 yearly, compared to the larger, competitors unit at under $800 yearly, I felt bamboozled, totally taken advantage of by Uhaul. The staff was friendly, which earned the "below average" rating, up from a "poor" experience. I will definitely opt for a competitor, over using Uhaul storage facilities in the future.

Rating:

5.0

Always use this location for everything. I will contine to do so.

Rating:

5.0

Staff was very helpful and respectful

Rating:

5.0

Thank You

Rating:

1.0

This U-Haul location is a nightmare. They rarely answer the phone personally, so to do any business you have to go in person. Parking is horrible and the whole place is constantly so chaotic it’s a dread to go. The younger employees are very kind and courteous but the manager is not at all. He doesn’t smile, is not courteous and I’m glad my storage time is done. They park so many trucks that the driving space is so narrow it often causes traffic jams, which makes getting to your belongings safely difficult or sometimes impossible. If one person is loading or unloading with all the trucks parked, you can’t get by and sometimes you can’t get to the door that leads to your stuff. You wait a very long time in the lobby and no one greets you or lets you know what’s going on. They will leave with a guest and not come back for 20 min with 4 people in line. Every person that came with me to my storage unit commented how horrible the actual usage of the space was. Maybe if you pack it once and leave it and never come to get anything it might work as long as the day you plan to unload there’s not a major uncrating event, or any other even small thing going on in an already crowded area.

Rating:

3.0

The phone system is bad. I want to talk to "Gresham" & end up talking to cooperate. They charge too much for 🚛 truck & went up on storage price in middle of rental 😭😢, so I took stuff out. One worker in office & he was usually working on something else. It was fine. 💕"D"es

Rating:

5.0

Helpful and courteous staff, everything you need in moving supplies. Do wish they had a quick purchase line, but I would recommend this location for all your needs.

Rating:

5.0

Everyone I dealt with was friendly courteous, and there were a lot of customers there, which was nice nice to see

Rating:

1.0

Ummmmm, I am paid through the end of the month. Why am I getting this now? Unless you plan on refunding the 22nd through the end of the month. I didn't cancel my unit as far as I'm aware.

Rating:

4.0

This location is extremely busy! Their system of receiving needs tweaking. The reps in the office are also working the yard and this leads to long customer wait times. The reps are super but each of the 3 times I went in, it was at least a 20+ minute wait. Always a line of people. No number system, no waiting room, no chairs…just a line to the door. Other than that, the equipment was in good order and I appreciate the convenience.

Rating:

3.0

The lot is too small and there isn't any place for a truck to park to move stuff into the storage unit effectively because it was soo full with equipment. The staff had to move several vehicles around the lot and kept making us move. TJ B. was very rude and not very helpful. I had to go back just to figure out how to get into the building. The other two staff were helpful.

Rating:

5.0

I had a couple close family deaths & the girls in accounting were kind enough to void out the lien & late charges. It also really helped reminding me when I would forget my monthly payment. Yes I would recommend you to everyone! The only thing bad was your late fee is high.

Rating:

5.0

I'm very happy with you all storage and the employees at work there. Very helpful.

Rating:

5.0

5 stars

Rating:

3.0

Chris was really helpful and considerate.

Rating:

5.0

The day staff are amazing and are always helpful knowledgeable and compassionate. I've done a lot of business with Uhaul in my life and this location and services are by far the best I've ever experienced. And it's because of the best manager I've met at any location. He leads by by example and expects nothing less for his staff. He's the reason I give this location 1000%. And that's for all my experiences with Uhaul.

Rating:

5.0

Ryan and Wendy went above and beyond to help me with my account so that I'm getting the best rates as possible. Their professional customer service is the reason why I have remained a customer of this Gresham office for over 3 years

Rating:

5.0

Thanks for everything - will you please confirm if they’ll be a refund on my account? The unit was just paid on the 19th for this whole next month but I only needed a few days. Please confirm if there is, whether it will go on the original card on file or on my autopay card? Thanks. Christine

Rating:

5.0

Very efficient and organized

Rating:

2.0

Access to my unit was blocked several times by uhaul equipment being parked in the driveway and i was also blocked in the gated area by the only exit.

Rating:

5.0

I left because price continued to go up. Everything was great I just need to save money

Rating:

5.0

Thanks to the staff for always being happy and helpful!!!! Jessica

Rating:

2.0

Had to carry item long way from car to unit. Doors broken so code’s useless. Could only access during office hours and had to get staff to open doors. People were great but unit over priced for poor access and distance to vehicle. Clean and well Lot.

Rating:

5.0

I always use u haul and they are always very helpful and always there when you need them!!

Rating:

5.0

Glad they kept my things safe. Went the extra step to assist me upon check out.

Rating:

4.0

The room was kinda small for the price but the hours made up for it....

Rating:

5.0

Everyone at uhaul is very helpful and nice ! Always have been! U-Haul in Gresham Oregon.

Rating:

5.0

Very helpful staff

Rating:

5.0

I ordered it ahead of time. Everything was ready and waiting when I got there. The staff was excellent customer service. Excellent I always use you guys I have for years and I will continue doing so keep up the good work you’re doing great.

Rating:

3.0

Overall good experience, but we were disappointed when checking to see if we left something behind in the storage unit that they just throw it away and didn’t try to contact us before doing so. We unfortunately lost something important. We realize we are responsible for getting everything out, but oversights do happen and it is unfortunate there was no attempt to reach out to us either by email or phone message. Customer service/ kindness is invaluable.

Rating:

5.0

Thank you

Rating:

3.0

I reserved a smaller unit but at check in was told it was given away. That meant a bigger, more expensive unit than I needed. I moved out to a smaller less expensive unit elsewhere. The maintenance on the trucks is my biggest issue. Truck used to move in had a radiator leak and over heated during use. The truck used to move out dropped the drivetrain while driving on the freeway. Scary experience!! They dropped all charges but didn't pay for the Lyft I had to order or the miles I had to walk in the cold, pouring rain to get off the fwy.

Rating:

4.0

The motion sensor was not working correctly and so from time to time the hallway was dark which made it difficult to see inside the unit. Otherwise, I know they are doing their best in spite of a shortage of coverage. I felt bad because they were always running and overwhelmed and THAT IS NOT RIGHT. We are human beings, and no amount of money makes up for stress, injury, working away from family for overtime. I have been a patron since the establishment was built, and it is where I go when I need trucks or storage. I pray you get more help.

Rating:

5.0

Always helpful and courteous and they will help you out with everything they can. Great place.

Rating:

1.0

If the reviews get seen and you're that worried about this review you can contact me at 971668855 and I will further explain why the review is so poor I appreciate the time you guys took at that location to help me but overall this is how I felt with my uhaul experience.

Rating:

5.0

The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.

Rating:

1.0

Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said “nothing could be done about it and I could go elsewhere miles away” in the end I had to purchase a smaller unit which will be difficult to fit all the property into.

Rating:

5.0

Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!

Rating:

4.0

The unit was by an outside door which allowed easy access for bugs and rodents.

Rating:

4.0

The storage’s are secure, safe and the staff is usually very helpful.

Rating:

5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

Rating:

5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Rating:

4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

Rating:

1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Rating:

1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

Rating:

5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Rating:

3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Rating:

1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn’t offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Rating:

5.0

Very friendly staff.

Rating:

2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Rating:

4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

Rating:

3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Rating:

2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

Rating:

4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Rating:

1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Rating:

3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Rating:

5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

Rating:

3.0

Every morning I have to go in and ask for building A to be opened for access!

Rating:

5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

Rating:

2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

Rating:

5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

Rating:

5.0

Cody was spot on.

Rating:

5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Rating:

5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

Rating:

5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Rating:

5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

Rating:

1.0

I emailed regarding my issues

Rating:

5.0

The staff was excellent to work with.

Rating:

5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

Rating:

2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Rating:

4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rating:

5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

Rating:

3.0

The guy that waited on me was rude. The truck was really dirty...

Rating:

5.0

All went smoothly. Great value with little stress.

Rating:

5.0

Just to emphasize how great the staff was!

Rating:

4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Rating:

3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rating:

3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Rating:

4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Rating:

1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

Rating:

4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Rating:

5.0

We had a flat tire and the customer service was excellent.

Rating:

3.0

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.

Rating:

5.0

Great customer service and final move out.

Rating:

5.0

Well managed and lots of smiles. Thank You

Rating:

5.0

Storing my household goods was easy and convenient thanks to the staff.

Rating:

5.0

Very professional and helpful. Thanks Cory and co worker

Rating:

4.0

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Rating:

5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Rating:

5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Rating:

5.0

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Rating:

5.0

Great service.

Rating:

5.0

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Rating:

4.0

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Rating:

5.0

I’m done

Rating:

5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Rating:

5.0

Friendly and capable help.

Rating:

3.0

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Rating:

5.0

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Rating:

5.0

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

Rating:

5.0

Great people and centrally located

Rating:

5.0

Would definitely use again.

Rating:

5.0

Very professional ,fast and efficient.

Rating:

5.0

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Rating:

4.0

The staff has been very helpful to all my needs.

Rating:

2.0

Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

Rating:

4.0

Friendly service employees were very compiitent.

Rating:

5.0

I can only thank you for all the help...very good service.

Rating:

5.0

The guy was really nice and helpful

Rating:

5.0

very helpful

Rating:

5.0

Great storage facility.

Rating:

5.0

Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

Rating:

5.0

The manager was great! Everything went quickly and was very easy to understand.

Rating:

5.0

Easy to deal with and helpful staff

Rating:

5.0

Perfect

Rating:

5.0

Very friendly and helpful staff.

Rating:

1.0

Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

Rating:

5.0

Very personal customer service !

Rating:

5.0

My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

Rating:

5.0

I would definetly do a ubox move again

Rating:

5.0

I will only use this location for my storage needs, I’ve never had better service or security for my things.

Rating:

5.0

Great staff

Rating:

4.0

Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

Rating:

5.0

Friendly an helpful staff, excellent service

Rating:

3.0

All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

Rating:

5.0

Was very happy with everything Thank you Jackie Creech

Rating:

5.0

Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

Rating:

1.0

arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

Rating:

5.0

Friendly staff, secure storage, fair pricing

Rating:

4.0

Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Rating:

5.0

Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

Rating:

5.0

Great service

Rating:

5.0

Helpful staff, flexible access.

Rating:

5.0

Professional and attentive

Rating:

5.0

Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Rating:

5.0

Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.