Customer Reviews for U-Haul Storage of Gresham

Rating:

2.0

I was charged 50.00 for a cleaning fee here. I've rented uhaul countless times. And I've never experienced a fee like this. Thank you.

Rating:

4.0

Although the truck was clean, there was previous damage to the roof upon pickup. It looked as if all of the holes in the roof had been repaired; however, there was one that apparently hadn't been fixed because it leaked water on my cross country trip and ruined a couch, two mattresses and a TV.

Rating:

1.0

First, staff. The phone app is confusing and staff cannot or will not assist. The exact quote was "I dont know what the website looks like on YOUR phone. Sorry I cant help you." (IMO, Send in a man if you have one, they dont work with women well.) So schedule an extra hour ON SITE for the app to do its thing and offsite staff to talk to your references. Second, the truck. While very clean (lovely) the check engine light was on. Staff said, "Oh, thats fine, just ignore it, someone stole the catalytic converter but its all fixed now." Third, policy. Our gas tank was lower than 1/4 on receipt. The policy of "fill it to where it was when you got it" meant filling up before heading out. Fourth policy. Make sure you have TWO people ready for references and that your people are well aware they will be asked to personally vouch that they will find you if you and a truck go missing. The company contacted my two people that they were about to call, called the first, left the second hanging.

Rating:

4.0

The young lady who checked me in was very friendly and fast

Rating:

4.0

Was only in for a moment and the human who closed out our rental was quick and efficient. He seemed like a really nice guy.

Rating:

5.0

People here were cool

Rating:

5.0

Bigger drop off signs

Rating:

5.0

Very healthful, friendly employees. Loaned me a ball for my receiver as mine was the wrong configuration. Smooth trouble free experience

Rating:

4.0

Not have such horrid set rates. No one drives for 3 hours a day to drive 12 hours when moving. I was old this is for ‘safety'. Which makes no sense. I was overcharged because of the set rates U-Haul has but appreciate the fact that you guys are basically scamming people, my desperate self included. Go capitalism, glad to know UHaul is, among many other companies, out for itself and not the people. Thank you for the service that cost more than a plane ticket to the same spot. It was great.

Rating:

5.0

You can only enter this location from Hogan! Let people know.

Rating:

5.0

Found the staff to be very helpful and accommodating. Wrote me up. Hooked me up. Gave me good instructions. Everything was as they said it would be.

Rating:

4.0

Would rather have the fuel tank full. Was told to bring it backwith a quarter tank. I spent more than I needed to. You got an extra quarter tank as I registered at half tank.

Rating:

5.0

Every thing was great.

Rating:

5.0

This yard is my go to uhaul dealer when I'm at home in Gresham. Guys are great.

Rating:

5.0

Everyone was great. When I made the reservation for the truck I made with the wrong location I made a call and they set me up with a closer location and the same size truck everyone was awesome.

Rating:

5.0

All was excellent

Rating:

4.0

This is corny but a smile and saying “Good morning “ goes a long way in my book. I know this location is very busy, so they might need more staff too.

Rating:

5.0

You guys are so busy - I would give Chris and the other employee a raise , they were loading ,moving,renting and taking care of every customer and literally running . I was really impressed by Chris, calm,steady and a local kid from Barlow HS - I live in camas wa but I'll be coming back to that location I promise. !!! Sincerely Col Dan Kern US ARMY RETIRED

Rating:

2.0

Total chaos at the desk ... especially one very rude and filthy young woman. Fortunately, after 40 minutes, I was rescued by a associate willing to work.

Rating:

4.0

Staff was very pleasant and helpful.

Rating:

1.0

I rented a pickup. I called the next morning and asked if I could keep it for another day and how much that would be and was told no because they had another reservation at a certain time so I said ok I can have it back by then. When I returned the truck I was still charged for the second day of insurance and rental fee even though I was unable to keep the rental because they had another reservation. When I talked to the gentleman over the phone he said because I had it for the extra little bit of time that was more than 24 hours so I owed that. If I was going to be charged for it why could I not keep it? I don't feel I should have been charged the extra $30 for 2 hours the way I see it it should have maybe been an extra $2.49 not $19.99 plus $10 but he was not willing to work with me even though I had it back before the next appointment time and didn't get to keep it the extra day I was charged for. Will not rent from them again or recommend to anyone. Very rude staff.

Rating:

2.0

Two employees were rude, spoke disrespectfully to customers. Could not be bothered . Understand it was busy but no excuse.

Rating:

5.0

More customer service help on site

Rating:

4.0

No issues

Rating:

3.0

It's absolutely ridiculous that rental furniture pads are not offered as one-way rental (i.e. return to another U-Haul location). I had to drive those stupid $5 / day blankets back 2.5 hours from WA state.

Rating:

4.0

Truckshare didn't work after all here to save time. But staff were friendly and helpful

Rating:

1.0

No one explained how to use the car trailer. I had to stop and retighten the load a couple of times. Traffic going two way in a signed one way parking lot made drop off difficult. Had to wait to return trailer. Q

Rating:

5.0

The gentleman who helped me was soft spoken, asked about my trip, cared about my answers and I will use this location when I need to rent a truck for my next move.

Rating:

1.0

The younger gal who called me threatened to cancel my reservation. Teach basic customer service. You have the opportunity to change someone's day during the midst of major life change. I have now had 2 horrible experiences and will never use Uhaul again.

Rating:

3.0

Most of the parking areas were coned off so there wasn't much parking available. I also didn't like that there were no public restrooms.

Rating:

5.0

Stay the same with high excellent service. Thank you for all you do!

Rating:

4.0

Good experience overall. Truck was clean, worked well, and was comfortable. My main frustration was that I was told my truck was full when I rented. After driving 18 miles, I put over $33 in the tank to fill. That doesn't make sense and I would have appreciated a refund of some kind.

Rating:

5.0

You guys did great.

Rating:

1.0

Service at this location was awful.

Rating:

5.0

The truck that I rented averaged RPMs over 4500-5000 during full and empty loads. I spent a great deal on gas that was likely due to an engine that needed tunning. Just a concern, not complaining. U-haul has always been good to me as of late. Thank you.

Rating:

5.0

The service in the morning pick up was great. The service for drop off was quick and easy. I was pleasantly surprised at how smooth it all went and how clean the U-Haul was inside.

Rating:

5.0

I was thoroughly satisfied with the equipment rental and service I received from the staff! They went out their way to help me with cutting a lock off to change the hitch. As taff was also very friendly and efficient at their job. Excellent experience overall! Thank you!

Rating:

3.0

The salesperson forgot to tell me to check the Link he sent to my phone to describe the condition of the truck. So, I didn't see that and didn't do that. Next time! Also, he said that the tank was 5/8 full. Well, it wasn't : it was 1/8 full. So, we did another contract for that. I had to clean sticky stuff off the side mirrors. Other than that it was okay. I'm glad they were open on Sunday.

Rating:

3.0

I attempted to complete the truck rental process online, but the app got stuck and would not advance. I went into the store and waited in line. They were unable to resolve the booking process and had to start from scratch. They were very polite though. The whole concept of returning the vehicle with the same amount of gas as when you take it is complicated to gauge. Maybe it's best to require people to return it full each time.

Rating:

5.0

Kind caring wonderful employee. I will recommend this location to all my friends and family. On line registration and quick pickup and returns.

Rating:

2.0

Back of truck had a horrible stench of marijuana. My belongings now smell like marijuana. Not happy at all with the price I paid for a truck in that condition.

Rating:

5.0

The girl at the front that helped me was extremely nice (McKenzie maybe?) and the check out was easy. Second time renting from this location and will be back for future moves. P

Rating:

4.0

Returning our truck was quick and easy. The guys working there were friendly.

Rating:

1.0

If the reviews get seen and you're that worried about this review you can contact me at 971668855 and I will further explain why the review is so poor I appreciate the time you guys took at that location to help me but overall this is how I felt with my uhaul experience.

Rating:

5.0

Not the easiest location to get in and out of.

Rating:

5.0

WOW!! Easy in and out. Personnel at shop all excellent, fast, knowledgeable.

Rating:

5.0

A very convenient location and five star service from start to finish.

Rating:

1.0

So I go to pick up a truck using the contactless method and I had issues with the website. I asked the customer service person at the store if he could help us with the process. He said he could but we would get charged taxes to do so. I just ended up figuring it out but it took longer than it should have. I then get to the screen where I need to find the truck on the lot. The truck is nowhere to be found. After 5-10 minutes of wandering around I go back inside and say something and they look it up and it hasn't even been moved outside the gate yet. This is about 9:30 am when it was suppose to be ready for pickup at 9 am. He pulls it out front and from there I finish the inspection that the website says to do. I see a dent on the back of the truck and add it to the damages. The website doesn't say to inspect the latch or open the truck so I don't think anything of it because this is my first time. We get all the way to our house to start loading and the back of the truck was open when we arrived. We thought “okay it wasn't latched for some reason.” We load it up with stuff and when we go latch it shut it won't. It appears that the latch had been sawed off. It also appears it had been that way for awhile because it was rusted over. Roadside assistance was dispatched and after approximately 2.5 hours the latch was replaced we were able to continue with our day. Because of this delay we didn't drop the truck off until 10 PM which was way later than we wanted. Moving is already very stressful and this added to it ten fold. Not sure I will ever utilize U-Haul again.

Rating:

1.0

Equipment had faulty wiring but first blamed my vehicle and Uhaul staff sent me walking to nearby NAPA auto parts store to purchase "suspect" relay. NAPA did not have the part and I returned to Uhaul location. Local staff finally checked trailer lighting with their own test rig and it was discovered that the trailer was at fault. Inspection of wiring plug revealed damage to one of the feed wires to the plug. An alternate trailer was provided and all lighting worked as expected. The immediate assumption that it was my vehicle was frustrating as I have rented numerous trailers from an alternate location without issue. No attempt to evaluate the trailer until I reported parts for my truck were not available. All in all the experience delayed me by almost an hour and a half and nothing was offered by the local staff for compensation of the wasted time other than half hearted apologies. Very disappointed and dissatisfied with .y experience at this location.

Rating:

3.0

You need to make yourselves more available to be reached easier, too long of a process to get a hold of a representative, hold times are ridiculous.

Rating:

5.0

We received five star service from start to finish. From the beginning of the process from when we booked our reservation on line we felt well taken care of and received superior service every step in the process. We were very satisfied and have already booked a second reservation with Gresham UHaul.

Rating:

1.0

My cell phone was ripped off after I was directed to come outside for an "inspection" Tried to locate it. Employees laughing saying he can't find it. The most horrendous experience ever at any business.

Rating:

5.0

Just keep doin' what you're doin'.

Rating:

1.0

Employees were rude and completely lacked customer service. Contactless checkout was nonexistent and employees made every excuse for why nothing was handled correctly. I arrived at 955 for a 10am reservation and did not leave the lot until 1040. I paid for an hour of movers while i waited for a truck to be brought around from the back. None of this was streamlined or contactless. I was yelled at by employees, truck was brought around and left running and the employee walked right by me and did not bother to mention that it was mine. I only found out it was mine when another employee walked up behind me and yelled at me. She then threatened to not rent the truck to me when I had already done the online ageeement. This place is a total joke. I will never rent from Uhaul again.

Rating:

5.0

These guys are really great. We rent a storage unit and we've rented multiple trucks in the past week. This location is hard working and they've gone above and beyond to help us with deliveries to our storage unit. Excellent customer service!

Rating:

5.0

The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.

Rating:

1.0

Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said “nothing could be done about it and I could go elsewhere miles away” in the end I had to purchase a smaller unit which will be difficult to fit all the property into.

Rating:

5.0

Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!

Rating:

4.0

The unit was by an outside door which allowed easy access for bugs and rodents.

Rating:

4.0

The storage’s are secure, safe and the staff is usually very helpful.

Rating:

5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

Rating:

5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Rating:

4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

Rating:

1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Rating:

1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

Rating:

5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Rating:

3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Rating:

1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn’t offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Rating:

5.0

Very friendly staff.

Rating:

2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Rating:

4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

Rating:

3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Rating:

2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

Rating:

4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Rating:

1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Rating:

3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Rating:

5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

Rating:

3.0

Every morning I have to go in and ask for building A to be opened for access!

Rating:

5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

Rating:

2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

Rating:

5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

Rating:

5.0

Cody was spot on.

Rating:

5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Rating:

5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

Rating:

5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Rating:

5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

Rating:

1.0

I emailed regarding my issues

Rating:

5.0

The staff was excellent to work with.

Rating:

5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

Rating:

2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Rating:

4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rating:

5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

Rating:

3.0

The guy that waited on me was rude. The truck was really dirty...

Rating:

5.0

All went smoothly. Great value with little stress.

Rating:

5.0

Just to emphasize how great the staff was!

Rating:

4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Rating:

3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rating:

3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Rating:

4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Rating:

1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

Rating:

4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Rating:

5.0

We had a flat tire and the customer service was excellent.

Rating:

3.0

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.

Rating:

5.0

Great customer service and final move out.

Rating:

5.0

Well managed and lots of smiles. Thank You

Rating:

5.0

Storing my household goods was easy and convenient thanks to the staff.

Rating:

5.0

Very professional and helpful. Thanks Cory and co worker

Rating:

4.0

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Rating:

5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Rating:

5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Rating:

5.0

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Rating:

5.0

Great service.

Rating:

5.0

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Rating:

4.0

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Rating:

5.0

I’m done

Rating:

5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Rating:

5.0

Friendly and capable help.

Rating:

3.0

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Rating:

5.0

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Rating:

5.0

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

Rating:

5.0

Great people and centrally located

Rating: