Customer Reviews for U-Haul Storage of Gresham

Rating:

5.0

Just keep doin' what you're doin'.

Rating:

1.0

Employees were rude and completely lacked customer service. Contactless checkout was nonexistent and employees made every excuse for why nothing was handled correctly. I arrived at 955 for a 10am reservation and did not leave the lot until 1040. I paid for an hour of movers while i waited for a truck to be brought around from the back. None of this was streamlined or contactless. I was yelled at by employees, truck was brought around and left running and the employee walked right by me and did not bother to mention that it was mine. I only found out it was mine when another employee walked up behind me and yelled at me. She then threatened to not rent the truck to me when I had already done the online ageeement. This place is a total joke. I will never rent from Uhaul again.

Rating:

5.0

These guys are really great. We rent a storage unit and we've rented multiple trucks in the past week. This location is hard working and they've gone above and beyond to help us with deliveries to our storage unit. Excellent customer service!

Rating:

2.0

no staff, came back at 7 and walked in. told me they were closed and i had to return the truck by phone. rude costumer service. another client wanted to get his stuff out of storage and they denied him because they could not move something in the way. I booked a truck from 3:30 to 730 and they told me i needed to be back by 7pm. price was more than advertised. also when booking there is no statement of needing to refill gas. will not use this location again. i waited 30 min before someone talked to me and got the keys for my reservation.

Rating:

5.0

After hours check out needs to be easier. Instructions didn't indicate what to do if I can't locate your truck to return.

Rating:

5.0

They do a great job.

Rating:

5.0

The store employees are super friendly and helpful. They even helped me find products they didn't have in stock and didn't stop until finding the answers. Ryan is my favorite manager and helper. He's very knowledgeable, friendly, and helpful. Thank you all very much. Every time I stopped by your store, I felt like meeting friends.

Rating:

5.0

Fast, friendly excellent service.

Rating:

5.0

McKenna was very helpful. When she could not get my lights to work on the trailer she got help from Kyle. Together they solved the problem. When I got back, I went to get in line. Someone took cared of the trailer and came in and got me. Quick, efficient and professional service. I appreciated it. THanks!

Rating:

5.0

We can better improve in after hours equipment return, having 1 person on call (suggestion)

Rating:

4.0

Thanks!

Rating:

2.0

Asked for receipt and said they emailed to me. Never received.

Rating:

3.0

Slow service

Rating:

1.0

Called to check a unit. For next day onsite inspection. Employee said he would hold unit. Next day I called to remind employee and say I will be right in. To get unit discussed I arrived to find unit being given to different customer. It was only unit of that size. Employee said “nothing could be done about it and I could go elsewhere miles away” in the end I had to purchase a smaller unit which will be difficult to fit all the property into.

Rating:

5.0

Everything was great but the dude with the beard has the worst fucking attitude! If you hate your job that bad just quit!

Rating:

2.0

The reservation I made was not available so I had to pay for a one way service that cost double and I did not get the car transport I reserved so I settled for a car dolly. I was supposed to hear from a manager in 48 hours and still nobody has reached out. My first bad experience with U haul and I do hope it is resolved as a positive outcome

Rating:

3.0

Work on the customer service with all staff members. The guy I worked with directly was great (I can't remember his name) however Ryan who was there was looking for a hitch for a customer at any other auto parts store he could find. Meanwhile 2 customers walked in me being one and he did not acknowledge either of us. I waited 25 mins for someone to become available without being acknowledged once. The other customer ask if we should come back and Ryan's response was you can flag one of the other workers down outside but I am with a customer.

Rating:

4.0

Easy after hours drop off as well.

Rating:

4.0

My only "complaint" would be that the right-rear blinker wasn't working when I picked up the van. That said, this sort of thing happens. The staff was super friendly, and the person that received the van back from me said that he'd jump right on the blinker and get it replaced. As always, a very good experience at this location!

Rating:

5.0

Staffs are friendly and helpful. One of the best place in town

Rating:

3.0

There was a bit of confusion about the "self pickup". The truck wasn't out front so I needed to get the help of an employee who had to "get the truck from out back". It also turned out that there was a customer vehicle blocking the employee's access so we had to wait for that customer to finish removing their belongings from a storage unit before the employee could get the truck out to me. Overall it was about a 45 minute delay which caused me to miss an appointment at my destination. Not a huge deal but, it was a bummer that the self check in and go system didn't work.

Rating:

5.0

We got confused with drop off locations...and the employee at the Gresham store was great and took care of everything.

Rating:

1.0

This was not the location I rented from when I booked the order. I had to drive 25 miles out of my way to get the truck that I booked to be picked up around the corner. The $50 credit was appreciated though did not cover my expenses for both the additional mileage fees and the travel expense of getting to/from the location

Rating:

4.0

All good. Quick pickup and quick return

Rating:

5.0

Stay open later.

Rating:

5.0

I forgot my hat in the truck, Truck smelled like dog and had dog hair all over the seats.

Rating:

3.0

The truck I needed was not available. I was given a smaller truck so I will have to make a second trip.

Rating:

5.0

It was clean, and functioned as needed. But the brakes squeek, and the suspension seems bad. I had accidentally selected that I used the utility dolly mixing it with the appliance dolly. I only used the appliance dolly, can I get a refund for the utility dolly I never used?

Rating:

2.0

Person who unhooked the trailer was not at all friendly or helpful after the trailer was disconnected. I had to move another trailer that had been dropped off by a previous customer so I could leave the facility. One of the employees stood and watched me move it.

Rating:

1.0

You have a monopoly on the box truck and trailer rental so you are the only option when needing to move something so your store owners don't care about customer service on about their corporate bookings/ one way rentals. The location I picked up from was fine but that's not where I booked the trailer and I had to drive an extra two hours around the portland metro area to get the trailer. Why couldn't the original branch look at their reservations for the day and see that they didn't have the trailer for me and call me to let me know to go to another office? If I see the fucking retard owner from your Hillsboro store in public I'll fucking knock his lights out. I asked him how he was going to make the situation right and he said he wasn't. I asked if he cared about customer service and he said “no I care about getting shit done”.

Rating:

1.0

I drive an hour round trip to use this location because they have always been great. So that 2 hours to pickup & another to return. Dustin was probably in a bad mood from the customer before me. I could hear him getting upset with the man he was working with. He was incredibly rude to me and did not help me at all. I told him I was using a Ford vehicle and he said he couldn't find it. It is a extremely common commercial vehicle. Anyone working with vehicles should know it that isn't brand new to working with vehicle's. He ended up telling me "This conversation is over" and I said," Wow? " Then got up to leave. I asked him for his name and he reluctantly said," Dustin ". I went outside and reserved the trailer easily. And it was also easy to find the type of Ford I was using..... That just made me think even more he was intentionally targeting me for whatever reason. I went back inside and talked to the other employee Chris. I mentioned what had transgressed with Dustin and he told me he had over heard the conversation between Dustin and I. Anyway he got me my reservation and I was still quite bothered by the whole thing I was focused on damage while doing my walk around. I didn't notice until I got to the place I was loading up for the move that they gave me a trailer with grease in it and a white spot where someone had spilled white paint. They even left a painting stirring stick. It took multiple hours on the phone with customer support and in the end in not even sure they got all the photos I tried to send. So now I'm worried they'll try t charge me for a dirty trailer that they should have never sent out in that condition....

Rating:

5.0

Parking was a little tight

Rating:

5.0

I would top off every tank and expect the tank to be topped off when returned Filling a tank is much easier than guessing how much fuel was used

Rating:

3.0

Slow and unfriendly service. The rep was indifferent about the windshield wipers. I requested this be fixed before using again because it is a safety issue. I was told that was up to corporate.

Rating:

5.0

Really good service, new van, thanks!

Rating:

3.0

Poor customer service.

Rating:

1.0

Customer service poor. Advertising poor so many extra fees and gas are very misleading.

Rating:

5.0

Your people were courteous, efficient and helpful. Excellent customer service. Very professional. The vehicle was in excellent condition. I would love it if the ceiling were higher. A queen-sized bed presented a bit of a struggle to get in and out, and did not leave much usable room for anything else.

Rating:

1.0

I had booked a 24/7 reservation and when i arrived to pick up my truck and due the moble check in, i found my truck was not ready. after taking to the call center i was told that i would have to speak to someone at the sight, well whaiting for the store to open, one of the employees came out and said that they do not open tell 9. i stated the issue i was having and his responce was " that Sucks", "we open and 9am" and the perseaded to walk away.

Rating:

4.0

Upon pick up, we were told the drop off location closed at 5, it actually closed at 4 on Sunday so we ended up being charged an extra day

Rating:

5.0

outstanding people

Rating:

4.0

The only complaint I have is it seems like somewhat false advertising to say you rent for $19.95 by the time I was all through it was $46.25, otherwise I was very satisfied with the cargo van and the customer service.

Rating:

2.0

I've been going to this U-Haul for years. It's declining. Can't get good help. It was chaos trying to pick up the equipment.

Rating:

5.0

Newer 26' truck with 40,000 miles had electrical or possibly mechanical issues 500 miles into a 3000 mile trip. Air conditioning, cruise control, and traction device all failed. I was renter and my son was the driver. Roadside assistance offered to fix but there was a time constraint and my son didn't want to lose time waiting for repair. He drove both nights all night to deal with 90's temperatures cross country in late June. He made it in 46 hours and we returned it early. Gresham manager was very accommodating and adjusted price to salve discomfort.

Rating:

1.0

Worst experience I ever had. Charged me almost $500 dollars for a 4 hour rental

Rating:

4.0

ways to improve would to be sure you can actually call the location and not just a call center or you need to have a number that is just for your rental customers so they can call if they have any issues or have questions.

Rating:

5.0

Everything regarding the reservation and online move in process was pretty convenient. I appreciated having a lock already in our storage unit when we got there. Super helpful!

Rating:

1.0

I showed up 2 minutes after closing and the employees who were still there wouldn't help me. They just said “call the 1-800 number. They can help”. That is some of the worst customer service I've ever received, anywhere.

Rating:

3.0

Really easy to drop off. Just pull in and someone greets you as you exit the vehicle. Nice job!!!

Rating:

4.0

We did online checkin and the employee there was helpful even though we didn't need assistance

Rating:

5.0

Very personable attendants. Will use again.

Rating:

5.0

I found that it was really convenient and easy to close out my rental on my phone and without assistance.

Rating:

3.0

Faster check out times. The location is quite busy but wait times are slow.

Rating:

3.0

Faster check out, the location gets quite busy but checkout times for pick up and drop off are slow.

Rating:

5.0

Both locations were great, but customer service on uhaul line was rude and non-helpful. I waited over an hour outside drop off location waiting for customer service as my drop off location had been changed automatically without my consent. Instead of apologizing to the customer for all the inconvenience, the customer service representative said it would be my fault if I dropped it off at the original location signed with my contract and I'll be charged extra. She wasn't sure if drop off can be changed, but said “she will see”. Was not apologetic at all for all this inconvenience, rather blaming this incident to a customer which I thought was very rude/disrespectful especially when I am 38 weeks pregnant and was doing everything as instructed for after hours return truck to my agreed drop off location but was not working due to uhaul changing my drop off location. Again without consent, notification of any kind. Left this experience very frustrating to deal with especially with the representative who was not at all understanding of the situation.

Rating:

4.0

The unit was by an outside door which allowed easy access for bugs and rodents.

Rating:

4.0

The storage’s are secure, safe and the staff is usually very helpful.

Rating:

5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

Rating:

5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Rating:

4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

Rating:

1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Rating:

1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

Rating:

5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Rating:

3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Rating:

1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn’t offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Rating:

5.0

Very friendly staff.

Rating:

2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Rating:

4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

Rating:

3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Rating:

2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

Rating:

4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Rating:

1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Rating:

3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Rating:

5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 👍

Rating:

3.0

Every morning I have to go in and ask for building A to be opened for access!

Rating:

5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn’t have to scan my card because the door was open both times. I didn’t feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

Rating:

2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

Rating:

5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

Rating:

5.0

Cody was spot on.

Rating:

5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Rating:

5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

Rating:

5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Rating:

5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

Rating:

1.0

I emailed regarding my issues

Rating:

5.0

The staff was excellent to work with.

Rating:

5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

Rating:

2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5’x10’ and was actually 3.5’x10’ with a raised area across the 10’ width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don’t think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Rating:

4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rating:

5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

Rating:

3.0

The guy that waited on me was rude. The truck was really dirty...

Rating:

5.0

All went smoothly. Great value with little stress.

Rating:

5.0

Just to emphasize how great the staff was!

Rating:

4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Rating:

3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rating:

3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Rating:

4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Rating:

1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

Rating:

4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Rating:

5.0

We had a flat tire and the customer service was excellent.

Rating:

3.0

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we’ve been there. It smelled like a dead body Rotting.

Rating:

5.0

Great customer service and final move out.

Rating:

5.0

Well managed and lots of smiles. Thank You

Rating:

5.0

Storing my household goods was easy and convenient thanks to the staff.

Rating:

5.0

Very professional and helpful. Thanks Cory and co worker

Rating:

4.0

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Rating:

5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Rating:

5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Rating:

5.0

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Rating:

5.0

Great service.

Rating:

5.0

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Rating:

4.0

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Rating:

5.0

I’m done

Rating:

5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Rating:

5.0

Friendly and capable help.

Rating:

3.0

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Rating:

5.0

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Rating:

5.0

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

Rating:

5.0

Great people and centrally located

Rating:

5.0

Would definitely use again.

Rating:

5.0

Very professional ,fast and efficient.

Rating:

5.0

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Rating:

4.0

The staff has been very helpful to all my needs.

Rating: