Customer Reviews for U-Haul Storage of Gulfport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Gulfport

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

HAROLD M.
Rating:

The man that helped us was a idiot. He said we couldn't tow the vehicle with anything. my wife showed him that we could via uhaul website. Then he fixed his mistake. He is the manager, omg fire him and get someone that's not a idiot

Terri G.
Rating:

Customer did not leave a comment.

TERRI G.
Rating:

Customer did not leave a comment.

DOUGLASS M.
Rating:

Have employees wear face mask and have hand sanitizers available for employees & customers.

Paul V. | Overall Experience |
Rating:

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

Frank F. | Overall Experience |
Rating:

They were so clean I could have eaten off them. .

PATRICIA B.
Rating:

Customer did not leave a comment.

William H.
Rating:

Used this location several times. The person working was funny.

CASSIDY W.
Rating:

Very dirty store, so maybe sweep once a week at least? Maybe even think about investing in a mop and bucket,

CHRISTINA H.
Rating:

Customer did not leave a comment.

JAVION M.
Rating:

Customer did not leave a comment.

Roderick H.
Rating:

Customer did not leave a comment.

Chad W.
Rating:

Customer did not leave a comment.

STEVEN S.
Rating:

The equipment drop off went smoothly. No issues at all.

DWAYNE S.
Rating:

Customer did not leave a comment.

Susan R. | First Impressions |
Rating:

All employees were very kind and helpful. Will definitely get my return business if needed.

JOHN S.
Rating:

Customer did not leave a comment.

LaChonda H.
Rating:

Customer did not leave a comment.

ALEX W.
Rating:

The gas tank was not full when we left ,and the mileage was not correct! But we bought it back on full and I still got charged extra on my account. And you should have seen everything with the attachments before we left and after we returned the vehicle.

Jennifer M.
Rating:

Customer did not leave a comment.

STERLING B.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

JEFFREY S.
Rating:

The check engine light came on and the truck cut off on me while driving to and from

thomas B.
Rating:

Customer did not leave a comment.

MARK W.
Rating:

The Service was great and the Attendants treated me with the utmost respect, and they were well trained and caring.

Robert D.
Rating:

Everything was great!

KATHLEEN P.
Rating:

Customer did not leave a comment.

Taylor D.
Rating:

Customer did not leave a comment.

lashawnda J.
Rating:

I think every team sport that help me and my move and everyone who was there on the phone and in the physical I rate them the highest rate above all and thank them and we'll come back many more times.

DANIEL Q.
Rating:

Customer did not leave a comment.

ARTHUR S.
Rating:

Customer did not leave a comment.

Laquinta W.
Rating:

Customer did not leave a comment.

MARC C.
Rating:

Make more parking, almost ALL the parking spots are used by the employees, leaving no parking if there are more than two customers.

BONNIE M.
Rating:

Only issue was the Smoke smell was so bad I had to wear my mask to drive it. Sprayed w febreze to calm it down some.

LISA H.
Rating:

Nothing

CALVIN C.
Rating:

Customer did not leave a comment.

cory K.
Rating:

Customer did not leave a comment.

OTIS M.
Rating:

Customer did not leave a comment.

MICHAEL J.
Rating:

The check in of my equipment was handled efficiently by friendly staff member.

GERALD T.
Rating:

Never got to use the tow dolly I rented. Returned an hour after getting it

GREGORY R.
Rating:

Customer did not leave a comment.

JOSEPH M.
Rating:

Customer did not leave a comment.

CRAIG G.
Rating:

Customer did not leave a comment.

caleb S.
Rating:

Customer did not leave a comment.

Stephen P.
Rating:

This is first time I have ever rented a vehicle where the CDW had a deductible...I don't see a reason to pay $10 for a $150 deductible. I will never get that coverage again

JOHN A.
Rating:

Make sure all equipment is gone over with a checklist when brought in/dropped off to ensure it is clean and serviceable for the next customer. I arrived to pick up a 6x12 trailer and the hitch was broken. I had to be switched off to another trailer. However, the staff on the day shift was swift and courteous in getting it all done.

JAMES A.
Rating:

Keep treating them with the same professional customer service that you gave me .....

Jon J.
Rating:

The moving company contracted by Uhaul stole an item from me. Then lord multiple times about sending it back to me. Would NOT recommend.

Netocha C.
Rating:

Customer service was terrible, I had trouble getting my rental done through the mobile service, and for an hour no one never asked to assist me. Finally I was able to get my rental, only to get a dirty truck. This was terrible experience i don't want to ever go back.

Ryan E.
Rating:

Customer did not leave a comment.

ALFREDO Z.
Rating:

None comments

Susan S.
Rating:

It's all good👍🏻

JAMES LEE D.
Rating:

Customer did not leave a comment.

Travis A.
Rating:

Customer did not leave a comment.

Antonious L.
Rating:

Customer did not leave a comment.

Lauren P.
Rating:

Customer did not leave a comment.

Aleatris W.
Rating:

The driver forgot to lock the trailer so we traveled all those miles endangering ourself and others. I reported the incident and have yet to hear back from a manager.

ALAN P.
Rating:

Customer did not leave a comment.

JOHNNY C.
Rating:

Customer did not leave a comment.

Michael T.
Rating:

Noon needed.

JAMES B.
Rating:

Customer did not leave a comment.

DAVID H.
Rating:

Customer did not leave a comment.

LAURA R.
Rating:

Customer did not leave a comment.

JANICE W.
Rating:

Customer did not leave a comment.

WILLIAM C.
Rating:

Customer did not leave a comment.

Gary D.
Rating:

Customer did not leave a comment.

RONALD D.
Rating:

Customer did not leave a comment.

VESTER C.
Rating:

Customer did not leave a comment.

Derrick H.
Rating:

too much prior damage to vehicle. i have too photograph and upload too much. also vehicle stunk from smoking. whole process too time consuming.

Steven S. | First Impressions |
Rating:

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

ELBERT B.
Rating:

Make sure that the truck is swept out. There were two screws on the floor we did not see and they damaged one of my cabinets.

BRUCE S.
Rating:

Customer did not leave a comment.

Morgan L.
Rating:

Customer did not leave a comment.

Gerald C.
Rating:

I loved that they had a covered equipment turn-in area. The weather was abysmal, but I stayed dry.

Anthony O.
Rating:

Customer did not leave a comment.

david D.
Rating:

Customer did not leave a comment.

Dennis V.
Rating:

Way overcharged for 15 hours of cargo van service.

Joseph A B.
Rating:

The return feature on the site didn't work for me because of issues with the "my location" Otherwise, it was a painless, easy to book and definitely affordable experience for me. The woman employee that helped me do the check out inspection was very knowledgeable and very patiently answered all my questions with kind enthusiasm. Thank you!

Kathy O.
Rating:

Customer did not leave a comment.

ELOISE C.
Rating:

Everyone was very nice and took real good care of me.

Kathy O.
Rating:

Customer did not leave a comment.

Ana A.
Rating:

Customer did not leave a comment.

LASHANTA J.
Rating:

Correct information put in

HAROLD C.
Rating:

I always try to use this location when I rent trailers

JAVIER H.
Rating:

Customer did not leave a comment.

jewel N.
Rating:

Customer did not leave a comment.

Allison R.
Rating:

Customer did not leave a comment.

Sarah D.
Rating:

Customer did not leave a comment.

MICHAEL A.
Rating:

The Guy working the front desk was not overly friendly or accommodating. The trailer was dirty and had debris inside that I had to sweep out before I loaded my equipment

PAUL H.
Rating:

Customer did not leave a comment.

Curtis E.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

Customer did not leave a comment.

DANE PAUL J.
Rating:

I reserved a pickup truck from the representative on the phone from that location. When I got there the truck was not there for me to rent. They said it was in ocean springs, they didn't know who told me the truck was at that location. Although I talked to somebody from that location who said a pickup truck was available and would be held in reserve for me. So I was not able to rent the pickup truck like originally planned, and they could not get me one, and did not attempt to try to get me one to that location to rent as promised. So I ended up with a cargo van. I was not happy about that since I really needed a pickup truck to do my task. The cargo van really made everything harder and more inconvenient to accomplish. The customer service there was poor.

GERALD C.
Rating:

Customer did not leave a comment.

YULONDA W.
Rating:

I really liked it everyone was nice and very helpful and everything went exactly as they said

Michael W.
Rating:

Excellent customer service ina timely manner for drop off.

PAUL C.
Rating:

Customer did not leave a comment.

LINDA M.
Rating:

No problems experienced.

Billy W.
Rating:

We stayed local and they were very compassionate and understanding. They worked extremely well with us and we were very impressed. The only negative is getting someone on the phone. I was on the phone over 40 min. Trying to be considerate to let them know we were running a little late. I wanted to talk to my local store and couldn't get them so I was transferred to a more global number.

RAY D.
Rating:

Customer did not leave a comment.

CHARLES A.
Rating:

The equipment was clean and the truck ran fine, But parts such as the battery should be logged and inspected annually so this problem doesn't happen to other people.

BLAINE W.
Rating:

Not my first time here but great service as always

AUSBERTO Q.
Rating:

Customer did not leave a comment.

Charles W.
Rating:

Your sing on the back of this truck is deceptive advertising. It implies a cheap rental. The 19.95 a day turned out to be 111.00 dollars for 8 hours. I could have just as easily rented a trailer but preferred the truck for ease of backing up. That cost me 90.00. I will never rent a truck again.

Melissa W. | First Impressions |
Rating:

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Kimberly H. | Overall Experience |
Rating:

Customer did not leave a comment.

Kimberly T. | Overall Experience |
Rating:

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

Mildred A. | Overall Experience |
Rating:

The staff was always helpful. My items we're secure and stayed in great shape.

Roman C S. | Overall Experience |
Rating:

Customer did not leave a comment.

Luis C. | Overall Experience |
Rating:

Customer did not leave a comment.

doyle b. | Overall Experience |
Rating:

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I’m very dissatisfied!

Dan N. | Overall Experience |
Rating:

Customer did not leave a comment.

Frederick M. | Overall Experience |
Rating:

When we got the storage I wasn’t asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can’t do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain’t send it in to the boss nor noted it in the computer

Dan N. | First Impressions |
Rating:

Customer did not leave a comment.

chris n. | First Impressions |
Rating:

Customer did not leave a comment.

Rob L. | First Impressions |
Rating:

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

Harold C. | Overall Experience |
Rating:

They were very helpful and nice

Crystal C. | Overall Experience |
Rating:

Things had black mold rained in unit damaged alot of my things

Kimberly H. | First Impressions |
Rating:

I had no problems and will use Uhaul again.

Harold C. | First Impressions |
Rating:

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

ROGER B. | Overall Experience |
Rating:

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

Stacy S. | First Impressions |
Rating:

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

NATHAN JACOB P. | Overall Experience |
Rating:

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

Roderick H. | Overall Experience |
Rating:

Enjoyed using UHAUL !!

Nekesha L. | Overall Experience |
Rating:

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

John E. | Overall Experience |
Rating:

Terrible service! Overcharged me and it took over a month to clear up!

Andrea C. | First Impressions |
Rating:

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

ANGELA H. | Overall Experience |
Rating:

Love the Staff very helpful and caring

Regina E. | Overall Experience |
Rating:

Affordable price! Great customer service!

Denise S. | First Impressions |
Rating:

The people are awesome

Ginger L. | Overall Experience |
Rating:

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

John E. | First Impressions |
Rating:

Great service! Went above and beyond...thanks so much!

David C. | Overall Experience |
Rating:

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

Whitley A. | Overall Experience |
Rating:

Na

Luis C. | First Impressions |
Rating:

I received an excellent service and they tried to help me the best they could.They are a gerat team.

David C. | First Impressions |
Rating:

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

torrence h. | First Impressions |
Rating:

Could be a little better organized. But still great service.

Regina E. | First Impressions |
Rating:

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

HAL S. | Overall Experience |
Rating:

Thank you for the truck storage locker. I will tell my friends to go to you.

GARY P. | Overall Experience |
Rating:

They did a good job.

IRISH R. | First Impressions |
Rating:

Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65.00 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

michael a. | Overall Experience |
Rating:

Very helpful

Billie A. | First Impressions |
Rating:

Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

Robert A. | Overall Experience |
Rating:

The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

lisa d. | First Impressions |
Rating:

Very nice and friendly.

Daniel B. | Overall Experience |
Rating:

Excellent staff and location

Christine S. | Overall Experience |
Rating:

While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Natalie H. | Overall Experience |
Rating:

Very well run facility.

XERXES B. | Overall Experience |
Rating:

..........

gennie p. | Reservation |
Rating:

My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

Angela W. | Reservation |
Rating:

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Jessie W. | Reservation |
Rating:

Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Carolyn C. | Overall Experience |
Rating:

Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

Allecia K. | Overall Experience |
Rating:

The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Allecia K. | Reservation |
Rating:

Hannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.

Booker J. | Overall Experience |
Rating:

No elevator for second floor storage.... not accessible 24hr unless you pay extra

Natalie H. | Overall Experience |
Rating:

The General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!

Booker J. | Reservation |
Rating:

They told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.

Katina J. | Reservation |
Rating:

The wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area

Daquone C. | Reservation |
Rating:

It was fast service, the representative was sweet, keep a smile on his face at all time.

Nyra l. | Overall Experience |
Rating:

Great customer service.

barene c. | Overall Experience |
Rating:

professional

carvin s. | Overall Experience |
Rating:

I was treated well at U-Haul and I would use them again

Wanda H. | Overall Experience |
Rating:

The storage was good but the price was very high compared to other places and it really hurt me being on fixed income.

No reviews have been submitted for this location.

Back
To Top