Customer Reviews for U-Haul Storage of Gulfport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Gulfport

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Raymond B. on

Rating:

Nice and helpful personnel

george s. on

Rating:

I am a long time customer but honestly...$71.00 for a $19.95 truck rental and had it around three hours is just getting way to expensive! The .59 cent per mile then insurance and taxes hell I could have rented from enterprise and saved money. The staff is very helpful and nice.

ANTHONY K. on

Rating:

Trailer leaked from rain storm and got some contents wet.

Perry T. on

Rating:

Customer did not leave a comment.

Montie W. on

Rating:

Great service.

Denise S. on

Rating:

The people are awesome

Bruce B. on

Rating:

Fix the rental truck I had. Several problems were the it and no discount when I'm returned i

Ginger L. on

Rating:

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Douglas A. on

Rating:

They went out of their way to provide excellent service.

Wayne C. on

Rating:

Customer did not leave a comment.

Rachael K. on

Rating:

This particular location was great, but the location I actually made my reservation with left a lot to be desired. Thankfully, U-Haul eventually honored their $50 reservation guarantee after I contacted them regarding the issue, so that helped with the inconvenience of having to pick up from a further location at a later time...

Ahmed j. on

Rating:

My checkout process was awesome and the staff was great.

Marlene M. on

Rating:

This team worked well together. Even made a recommendation that saved me about $80. Hope they're here next time.

Kevin L. on

Rating:

Nothing. Was a great experience.

Ryan S. on

Rating:

Customer did not leave a comment.

John E. on

Rating:

Great service! Went above and beyond...thanks so much!

bryan T. on

Rating:

Customer did not leave a comment.

Danette M. on

Rating:

Have 2 people check that it is attached securely. Mine came off before leaving the parking lot.

Evan Q. on

Rating:

Customer did not leave a comment.

Courtney H. on

Rating:

Customer did not leave a comment.

Tommy J. on

Rating:

Grate job

Tera G. on

Rating:

Customer did not leave a comment.

ROBERT K. on

Rating:

Customer did not leave a comment.

Donald W. on

Rating:

Customer did not leave a comment.

Billy W. on

Rating:

Everything was great. Everyone was friendly and efficient. Keep up the good work.

Roc S. on

Rating:

The truck was ok. It was really old but worked for what I needed.

Lee B. on

Rating:

Customer did not leave a comment.

Russell W. on

Rating:

Customer did not leave a comment.

john d. on

Rating:

Customer did not leave a comment.

Tony F. on

Rating:

Customer did not leave a comment.

Willie M. on

Rating:

Customer did not leave a comment.

Pearlie H. on

Rating:

The truck l rented seen to be an old model. Had some dents. and bumps. The air condition blow cold air sometimes. Other time seen as though the fan was on. The truck was clean.

Patricia K. on

Rating:

Customer did not leave a comment.

APRIL M. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

Randy P. on

Rating:

Customer did not leave a comment.

Elmer G. on

Rating:

Customer did not leave a comment.

Patrick P. on

Rating:

Went in the front door and couldn’t find someone. Finally they tried to charge me since I went over the miles despite explaining all the problems I had with the piece of junk truck I rented. They waived the $27 or whatever it was but no one cares that I had to burn $50 of gas to let it idle all day Tudor two days because the battery kept dying.

David W. on

Rating:

Customer did not leave a comment.

Roy E. on

Rating:

Customer did not leave a comment.

James B. on

Rating:

Very nice staff, information was great ??

richard l. on

Rating:

Customer did not leave a comment.

Jarvis L. on

Rating:

Customer did not leave a comment.

francis m. on

Rating:

Customer did not leave a comment.

JERRY T. on

Rating:

Customer did not leave a comment.

mark m. on

Rating:

understaffed in office, long waits every time I am there, and the ones that are working there are in no hurry to help, nice enough, just expect to be there longer then normal

Chris S. on

Rating:

Customer did not leave a comment.

Charles F. on

Rating:

Customer did not leave a comment.

Eric T. on

Rating:

As I waited in line the kind lady behind the register was helping a customer while her peer was kneeling against some boxes staring off into lord knows where. After about 5 minutes of gazing, he graciously offers to assist me just as his phone rings. He of course accepts the call while laughing stating “hey man did you see the text she sent me?”. Another 20-25 minutes of waiting and then his call ends, he walks back in chatting with the hard working lady stating “guess who that was about?” They exchange some more words and as he offers to assist me the kind lady states, “don’t worry honey to her peer cashier, I’ll take care him.” What should’ve been a 10-15 min ordeal turned into a 40-50 minute fiasco due to lazy folk. Eh, par for the course I guess. Truck ran like a champ!

Varina C. on

Rating:

Need more help clients have to wait too long for service.

Michael M. on

Rating:

Customer did not leave a comment.

William L. on

Rating:

Customer did not leave a comment.

Kay P. on

Rating:

Customer did not leave a comment.

Russ W. on

Rating:

Customer did not leave a comment.

jack m. on

Rating:

Customer did not leave a comment.

Marlene M. on

Rating:

This team was proficient, efficient and courteous

dwight M. on

Rating:

Customer did not leave a comment.

Jarvis L. on

Rating:

Customer did not leave a comment.

bert k. on

Rating:

Customer did not leave a comment.

Robert F. on

Rating:

Customer did not leave a comment.

Whitley A. on

Rating:

Na

Elizabeth S. on

Rating:

Customer did not leave a comment.

veronica l. on

Rating:

I was not happy with the online reservations. They changed my time from 9:30 am to 2:30pm which is a big time difference and the customer service employees were not helpful at all.

Michael M. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

Customer did not leave a comment.

David T. on

Rating:

Customer did not leave a comment.

Ronald M. on

Rating:

Customer did not leave a comment.

Gregg B. on

Rating:

Despite being told to skip the line after online check in. Staff members were unaware of online application and process

ralph t. on

Rating:

I was very pleased. No improvement needed.

Luis C. on

Rating:

I received an excellent service and they tried to help me the best they could.They are a gerat team.

James B. on

Rating:

No improvements needed

Eleen G. on

Rating:

The truck was scratched but recorded the door stuck causing a 45 minute delay they would not answer there phone for assistance and did not have the truck we were looking for

David C. on

Rating:

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

David C. on

Rating:

Great support from Dana and James. What a great service my wife and I received from this location. We will be using this location a few more times in the next couple of weeks as we try to finalize our move to Gulfport.

Sherri B. on

Rating:

Had a hitch placed. Service was quick and friendly. Would recommend.

Fard W. on

Rating:

Customer did not leave a comment.

Henry O. on

Rating:

Customer did not leave a comment.

marlyon w. on

Rating:

Customer did not leave a comment.

patrick s. on

Rating:

Customer did not leave a comment.

Colbie B. on

Rating:

The manager Rolston Hughes(Hewes) does not have great customer service skills. They charged me twice for my uhaul and after I let him look into the contract and talk, he would not allow me to talk for better understanding. All he could tell me was to call the 800 number for more assistance. I called, they have me application codes to give my bank to drop the initial authorizations. I called my bank to confirm that the purchase amounts were pending or just authorized they said all were pending payments and I would have to dispute the purchase because they had already paid until for these, therefore, the authorization codes given were a waste of time.

larry r. on

Rating:

I was greeted when I pulled in with the truck and was checked out within 5 minutes. The technician checked the truck over, verified fuel and mileage, and showed me to the seating area while I waited on my ride.

DERRICK H. on

Rating:

Customer did not leave a comment.

trevor h. on

Rating:

The tow dolly was damaged and I had to drive 20 miles 3 times out of my way to get the dolly fixed. If all locations were like this I would never rent from uhaul again.

Timothy S. on

Rating:

computer was very slow at pick-up but other than that everything was fine.

Charles S. on

Rating:

Customer did not leave a comment.

Jon R. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Thanks to Dana for helping me during the return process. You guys are doing great at this location. I will recommend this U-Haul location to anyone looking for a great location, product, and a professional and friendly staff.

Heidi D. on

Rating:

General Manager was a little mean at first, but he softened up after a few minutes of talking with him. He may have just been having an off day.

Steven H. on

Rating:

The guy that hooked the trailer up didn't screw the lock on the traler ball, came off about a half mile down the road from where I picked it up. Glad he remembered the safty chains!

Kenny w. on

Rating:

Very professional. Helpful and friendly. A good experience. Thanks, will use again.

DAVID A. on

Rating:

Customer did not leave a comment.

Charles R. on

Rating:

Customer did not leave a comment.

Felix W. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

quick drop off good service

Michael J. on

Rating:

Prompt thorough service even in light rain!

Taneisha L. on

Rating:

Customer did not leave a comment.

BIN B. on

Rating:

Customer did not leave a comment.

Harry W. on

Rating:

Customer did not leave a comment.

David C. on

Rating:

Customer did not leave a comment.

Roy E. on

Rating:

Customer did not leave a comment.

torrence h. on

Rating:

Could be a little better organized. But still great service.

charles t. on

Rating:

Ralston the manager was very helpful and went out of his way to make sure we were satisfied and on our way.

terry b. on

Rating:

Customer did not leave a comment.

Regina E. on

Rating:

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

James H. on

Rating:

Customer did not leave a comment.

Ray e. on

Rating:

Customer did not leave a comment.

Thomas M. on

Rating:

Things were fast and the the turn went well!!

David C. on

Rating:

The staff at this location was very friendly and professional, especially Eugene.

Marilyn L. on

Rating:

Customer did not leave a comment.

Gwendolyn L. on

Rating:

Customer did not leave a comment.

Beverly A. on

Rating:

Customer did not leave a comment.

Roxanna L. on

Rating:

Customer did not leave a comment.

david k. on

Rating:

Other than the 2016 F650 26ft truck getting 7.1-7.4mpg and guzzling up over 150gl of gas,everything was fine. I would SERIOUSLY recommend, or suggest that U-haul change over to using Diesel trucks.

HAL S. on

Rating:

Thank you for the truck storage locker. I will tell my friends to go to you.

LAROZZO S. on

Rating:

Customer did not leave a comment.

Anita C. on

Rating:

Customer did not leave a comment.

Amanda D. on

Rating:

Everything was perfect

Edward S. on

Rating:

When I return my equipment. I ent in the store and it was a long line and employees were standing around watching this on general manage handle all the customers. When it finally became my to the general manager tried to make it seem like I return my equipment late when on my receipt it clearly states when time the equipment was do back. He said “I cut you a break cause sir you really owe me $20.00 cause your equipment was it due back at 10am. I guess he figured he would try to pull one over on me because I waited in line for so long to be helped the customer service at this place was below average I will never again rent a U-Haul from here nor refer to any one of my friends or family

GARY P. on

Rating:

They did a good job.

Brandy W. on

Rating:

Customer did not leave a comment.

shirley s. on

Rating:

Customer did not leave a comment.

Chad E. on

Rating:

The man behind the counter, who appeared to be the manager needs to learn how to speak to people that are spending money with your company. I believe his name was Rolston Hewes or Hughes. Either way, he is very rude person and speaks to people like they are stupid. He made a sad attempt to apologize when he realized I was pissed. If I have to rent a vehicle from Uhaul again, I will not do so from that location.

Chantel S. on

Rating:

Great customer service, great employees, very helpful. This was my first time renting a U-Haul and the employees at this location made it very pleasant. I will definitely recommend and I will definitely be doing business with this location in the future.

Danny K. on

Rating:

Staff was very friendly and helpful.

Gerald B. on

Rating:

Customer did not leave a comment.

GARY E. on

Rating:

This store went above and beyond to remove our vehicle from old tow dolly with substandard straps and chains. Previous uhaul we rented dolly from used a set of locks to secure chains as hooks were broken off and they could not be unlocked and this uhaul in Gulport had to cut them off, It was very laborous and we are very very thankful that they took the time and effort to get our car off this dolly. This dolly the rachets also didnt work as the straps came completely off two of our wheels during transport, We stopped and checked every 2 hours or so as we had to potty our dog, and most times they were a little loose, we tightened and then twice they were completely off the wheel, it was not fun trying to get strps back on in the pooring rain. Sad that such poor equipment was out for rent from any uhaul location. The gulfport location has clean very well maintained equipment every where we could see, in fact their dollyies were brand new.

mondolyn h. on

Rating:

Overall everything was great! Customer service great! If I had to change one hung, you all have some rusted Dollys at your location and I’d scrap the rust and spray paint them to look more appealing to people renting to move large appliances/ furniture! I was given a rusted one and yes it didn’t he job but there were 4 more that were not rusted that should have been used first and the rusted one as a last resort!

Stacy M. on

Rating:

Customer did not leave a comment.

Elisa C. on

Rating:

Customer did not leave a comment.

Sheila L. on

Rating:

Nothing everyone I deal with did a wonderful job....

ryan c. on

Rating:

Customer did not leave a comment.

william h. on

Rating:

Slow delivery, first truck had tire prob, had to change out. Redelivery location Atlanta not convenient, service fine.

Ronald F. on

Rating:

Service was VERY GOOD

Ezekiel B. on

Rating:

Customer did not leave a comment.

Trista G. on

Rating:

Customer did not leave a comment.

Ryan C. on

Rating:

Customer did not leave a comment.

Thomas Brient M. on

Rating:

A system is needed to address customers who need to extend their rentals such that no imposition results for those customers with reservations.

Darel C. on

Rating:

The return of my rental was made quick and easy by a very pleasant and respectful young man.

MICHAEL C. on

Rating:

Customer did not leave a comment.

Larry A. on

Rating:

Customer device was bad!

Michael E. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

Customer did not leave a comment.

thaddis k. on

Rating:

Customer did not leave a comment.

tony f. on

Rating:

Uhaul started the install on time and ended in a timely manner and gave me some great towing tips.

ALLEN J. on

Rating:

Good cusromer service as always

IRISH R. on

Rating:

Gulfport was ok.. friendly people ..the truck tho was horrible terrible gas mileage filled up 3 times at 65.00 dollars, the truck seem to be hard to take off.. it didnt get good gas mileage at all...

John W. on

Rating:

Customer did not leave a comment.

juan b. on

Rating:

I had a great experience at this location

Steven C. on

Rating:

The only issue I have is the hidden fees. $24.95 to hire equipment was the advertised cost. With taxes and add on cost it ended being $67.00 with $10.70 of that cost for checking the equipment on its return. A two wheel car dolly?

clayton c. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

The store is running just as it should! Great people.

JAMES B. on

Rating:

Customer did not leave a comment.

Aaron N. on

Rating:

I requested the truck at 7am and I showed up at 708 and the truck wasn’t ready. All items need to be done and the customer shouldn’t have to wait on the staff to figure out your info.

Raymond C. on

Rating:

Customer did not leave a comment.

John W. on

Rating:

NA

Paul H. on

Rating:

After being passed around to three different locations and seeing most of Gulfport this location was fine. Improvement needs to be made with your scheduling department to make sure the equipment is available at the location given.

Vernon L. on

Rating:

Customer did not leave a comment.

michael a. on

Rating:

Very helpful

Billie A. on

Rating:

Great assistance at this site.. Very knowledge of what I was in need of, went way beyond expectation,

Robert A. on

Rating:

The people working at this U-Haul facility on Pass Rd in Gulfport,MS were a pleasure to deal with. Very very helpful and friendly. I would highly recommend them to anyone needing storage or a truck.

lisa d. on

Rating:

Very nice and friendly.

Daniel B. on

Rating:

Excellent staff and location

Christine S. on

Rating:

While the entire experience was chaotic on my part, the Pass Rd Uhaul staff were always so helpful and accommodating when my plans changed, last minute. Kenny and Rolston went above and beyond!

Natalie H. on

Rating:

Very well run facility.

XERXES B. on

Rating:

..........

gennie p. on

Rating:

My reservation was on on time, and delivered to the uHaul to the nearest location to my home. My uHaul truck and trailer was safe to drive my distance to Gulf Port, and I didn't exceed my miles.

Angela W. on

Rating:

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Jessie W. on

Rating:

Everything went smoothly with no hassles. The representative was courteous and knowledgeable.

Carolyn C. on

Rating:

Everytime I called about my payment the person I spoke with was very courteous and helpful. If I have 2 us another storage facility in the future it'll b a Uhaul Storage.

Allecia K. on

Rating:

The overlook of the place look clean well maintained but my unit got rain in it and my brand new couch got ruined and my TV will not power on now and my pictures and trays has mildew from rain on it.

Allecia K. on

Rating:

Hannah and Chris was extremely helpful in assisting me with selecting the right storage unit on 9/1. The person that assisted me on 8/31 couldn’t show me the unit and gave me the wrong size.

Booker J. on

Rating:

No elevator for second floor storage.... not accessible 24hr unless you pay extra

Natalie H. on

Rating:

The General manager was great to work with and had everything ready when we arrived. Sean is a great GM!!!

Booker J. on

Rating:

They told me they had a elevator when I called the 1800 # .. when I got to the storage I was informed they didn't...my unit was on The second floor.

Katina J. on

Rating:

The wait was to long and I'm a,pretty patient person they need more staff please and thank you and where is the darn elevator! !for the the storage area

Daquone C. on

Rating:

It was fast service, the representative was sweet, keep a smile on his face at all time.

Nyra l. on

Rating:

Great customer service.

barene c. on

Rating:

professional

carvin s. on

Rating:

I was treated well at U-Haul and I would use them again

Wanda H. on

Rating:

The storage was good but the price was very high compared to other places and it really hurt me being on fixed income.