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JANICE F | First ImpressionsSelf Storage Units in Gulfport, MS, 39501
U-Haul Storage of Gulfport
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Indoor Storage
Storage Customer Reviews
- 4.5 Average Customer Rating
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I was grateful for all the help. Staff was pleasant and courteous. Thank you, UHAUL!
Anna L | First ImpressionsDan's was a great help
ANDREW W | First ImpressionsWhen I moved I set up a reservation for a truck and storage unit. Once I got everything moved into the truck. The storage unit was filthy looked like someone had been living out off it.15 feet . So since that one was unavailable they gave me a bigger size unit because that’s all they had at the time. In which area hey are charging me full price for 170$ a month. Then when I got my stuff finally settled in the unit the door to the unit wouldn’t shut to lock! So someone had to come out a drill a whole in the door for it to shut. Spoke with the manager and her reply was I could have chosen somewhere else.
MARKOUS S | First ImpressionsI've had my stuff in storage in in about 5 different states and never had issues with unit leaking or having to discard furniture because of MOLD! I will NOT use Uhaul ever again.
BRENDA V | Overall ExperienceMy experience with uhaul storage facility was very good, I was well informed about everything and appreciated the lengths they went to to ensure satisfaction.
Jennifer n | Overall ExperienceThe Peachtree CityGa can do a little better by checking to see that all your equipment rented is in the back of your truck. I had to go back to the store and get my utility dolly myself in.my car because they didn't check.Gulfport,Ms the Pass Rd store was great. Both was great actually.
Georgia D | Overall ExperienceThanks to Dana for a Job Well Done!!!
Michelle M | First ImpressionsThe guys were great. We seen the unit had a few things leftover in there but the guys were amazing. They were gonna move me but I told them I liked that unit and placement. They got a truck, loaded up the trash, and cleaned it out on the spot for me in 5 minutes. I was able to find a beautiful full China set. The check in was easy peasy. I definitely would use them again. They treated me just right! Thank you fellas!
SHENIKA B | First ImpressionsAll went well. Convenient.
James G | First ImpressionsClimate-controlled storage was actually very hot during the summer months. There was no AC actively working when I was there, instead they were using floor fans insecurely jerry-rigged to the ceiling (which were not doing a good job at all). Upon retrieving my belongings before ending my contract for moving, the entire “climate controlled” interior had a very deep, powerful stench of stale urine that permeated my belongings that were stored there. The staff also repeatedly complained to me and other customers about their staffing issues during my move out day. I ended up getting my 15’ truck 2 hours later than what I scheduled a month ago due to a combination of incessant complaining from staff about other coworkers not being to work on time and…. the other employees being late. The staff seemed more preoccupied with venting to customers than working to get us taken care of despite their drawbacks. More time was wasted on complaining to us than actually doing their job. I had to wash everything I had stored here, and I was put two entire hours behind due to their level of unprofessionalism. The staff also seemed to enjoy correcting me referring to my truck rental as an “van” because they call them trucks, despite a picture on the board behind their heads of my exact rental van titled in bold black letters as “15’ Van.” Intervention needed at this location ASAP. I expected better, having done business at much nicer Uhaul facilities elsewhere.
Robert A | Overall ExperienceThe location manager and the staff at this location really made the biggest impact on my experience with U-Haul and U-Haul storage. Corporate U-haul screwed up my storage location (was supposed to be closer to my office), and they put me here instead. When I got here, the storage code provided by corporate U-Haul did not work. The manager, Dana, helped me get access to the unit after hours. Even though there are 5-6 locations closer to my home and work, I will drive out of my way to this location since they were so helpful from now on. If I ever need a hitch, I'll come here. When I need storage again, I will come here.
Kenneth W | Overall ExperienceIt was fine when I first started using this facility in 2021. By the time I moved out this month, they had the back stacked so much with those boxes by the van body units, that my unit was a little difficult for me to access most of the time. Luckily I was moving out anyway bc I recently moved back home. But I’m not paying the kind of money I paid not to have easy access to my things. But that’s what I get for doing business with a corporation instead of a local business honestly
Cara T | Overall Experience