Customer Reviews for U-Haul Storage of Gulfport

4,691 reviews

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49)

(228) 864-6672

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The facility was not what I expected from my previous experience with a different Uhaul storage facility in Hawaii. It wasn’t as clean as I expected it to be and there is a very musty smell that concerns me will transfer to the fabric of the sofa, and will also be absorbed by the wood in the table and dresser. They also did not have the size that I had actually reserved online. I ended up with a smaller unit, and although the movers made it work for a sofa, dresser (standing upright), and round dining table (laying on its side), it is not ideal and will make it difficult getting things out without strong movers to do so when it’s time to vacate. It also doesn’t leave very much space for boxes. The other inconvenience is that there is no elevator. The furniture needed to be carried up the stairs, then up ramps to get to the unit on the second floor. Unfortunately, with the timing I had no other option as I couldn’t keep the movers running around to different facilities or units. If I had known these things I would have looked for something better and closer to Bay St Louis or Picayune. Although every other place that I made inquiries with only had very big units which were too big for what I needed stored. What I had reserved was an 8x8 unit and that would have been perfect. What I ended up with was a 6x6 unit. On another note, I was impressed with the selection of packing supplies for sale at the facility.

Kalena C.  |  First Impressions 
Rating:
5.0

Exceptional staff

Michael F. 
Rating:
5.0

Not much. Great people!

WILLIAM R. 
Rating:
1.0

I feel like I got cheated out of $90.00 the guy asked me to go put the right amount gas in it or it would charge me 54.75.... when I returned after spending my last $40.000 filling up the tuck up the lady said it was the same price quoted on it, after filling it up also only went 14 miles from my guesstimation... so I'm very upset about how I got too.

Barbara H. 
Rating:
4.0

Good people they made me figure out how my car got damaged on the tow dolly

Javon J. 
Rating:
4.0

The staff was super friendly and helpful. We unfortunately ended up having a leak in our outdoor unit that resulted in some items being water damaged and moldy. The staff were incredibly helpful when that happened and quickly got us the information for the insurance we purchased so we could claim things.

Becky H.  |  Overall Experience 
Rating:
5.0

Gas should be calculated onto the price

DON T. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Diana J. 
Rating:
5.0

ALL GOOD!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
5.0

The staff there are very professional and work at a quick pace! I've been renting from then for over a year now and I'm satisfied every time! Would highly recommend!

Pearl S. 
Rating:
3.0

In this day of Covid I really would have preferred being served by a masked person who didn't cough through the whole transaction. No mask would have been fine if the person wan't already sick.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

TISHAMA E. 
Rating:
4.0

I booked the truck online but when I arrived they didn't have the truck. I ended up getting a larger truck but it made everything quicker and it ran smoothly

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B.  |  First Impressions 
Rating:
5.0

VERY GOOD!

ROBERT W. 
Rating:
5.0

Only had a brief interaction to drop trailer off, but employees were professional and efficient.

Julie P. 
Rating:
4.0

The man that took care of this, I don't know his name, was so courteous and nice! Truck was clean and picking up and dropping off was so easy.

DIANA F. 
Rating:
5.0

Customer did not leave a comment.

ERIN P. 
Rating:
5.0

Great customer service!!!

JUSTIN F. 
Rating:
4.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

more help at front desk

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

JERRICA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
1.0

Do not tell employees they will not be paid for working. Do not rent a truck that drives side ways.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

dennis M. 
Rating:
2.0

We waited 20 minutes for someone to unhitch the trailer. I walked inside to ask for help because there was 2 people inside and only one was helping a customer and he directed me to wait outside and someone would help me even though he was on his phone and wasn't doing anything. The man who was helping the customer inside came out and took care of us. I think they need to know to in order to keep good business the customer comes first everything else can wait.

ASIA L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
4.0

The pick up and drop off locations I had booked were changed without my knowledge. I drove to my pick up location and was told my trailer was not available and I would need to drive 3 towns away for pick up. The staff were unhelpful and turned me away with no information on how to reschedule my moving team due to uhaul supply issues. After calling the head office Uhal found another pick up closer to my necessary location. Although Storage of Gulfport was helpful, my full pick up experience was absolutely horrible and I should sue the company for the moving team I had to turn away and the time and money it cost me.

SUSAN R. 
Rating:
5.0

Quick and efficient return. WORK IN YOUR ONLINE PICKUP SYSTEM!!!!

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Allexis P. 
Rating:
4.0

Checkin was easy

James H. 
Rating:
5.0

Everyone was absolutely wonderful

JOHNNA H. 
Rating:
3.0

Was originally set to be charged $60 for the day. Ended up being double that. I understand that the mileage was a factor that added $50 to the charge. That's fine. But charging me an additional $30 for gas when I filled the tank to where it was when I got it is BS and I'm not happy about it. Never using uhaul again, never recommending it again either.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
3.0

Tell your workers not to mess your customers out they money. They shouldn't tell you one thing and charge you another price without informing the customer.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Natasha G.  |  First Impressions 
Rating:
5.0

Great service - we were incredibly appreciative for the rental

LESLIE C. 
Rating:
2.0

When i reserved my truck I reserved a appliance dolly when I picked up my truck,they didn't have no dolly for rent, they had like 5 dollys they had for sale,sad sad sad 😩😩

FREDRICK B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Awesome service

CATHY G. 
Rating:
4.0

Staff no friendly. I know at this time every company have staffing issues. But that no mean they can't be friendly with customers. No customer no business no business no money no money no job.

VICTOR O. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Johnathan went above and beyond at this location. Great service all around.

STEPHEN E. 
Rating:
5.0

Very efficient drop off process. Pulled in and helpful employee was already outside checking in drop offs quickly. Great customer service.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

This staff is always on their "A" game--pleasant, friendly, helpful and efficient. Great team of professionals!

Calvin E. 
Rating:
5.0

A+

LUCAS C. 
Rating:
4.0

Friendly and nice. Equipment is updated and clean. You can tell that the people care about their business and jobs.

BRENTON A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Chester F. 
Rating:
5.0

Customer did not leave a comment.

WANDA T. 
Rating:
4.0

Better communication

Stephen O. 
Rating:
5.0

super nice folks

KENNETH B. 
Rating:
4.0

They need a little more front end help

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
1.0

Too slooooooow

RON M. 
Rating:
1.0

This is NOT, I repeat, NOT, the return address which was printed in my contract!! I returned the auto transport to the address that was clearly printed on my contract in Pascagoula Mississippi, where the ladies were very accommodating. They informed me that their computer records showed a different address and even a different name on the piece of equipment. However, they were very helpful and excepted the equipment that I turned in because it was clearly printed on my contract. Later I received this bill from U-Haul in Gulfport charging me $2.14 for returning a piece of equipment to a wrong address. No one called me no one emailed me he simply charged me for doing something wrong, which I did not do. I'm thoroughly annoyed and disgusted by this action. I've dealt with many U-Haul people and locations in the past and I've always received good service. This is a blazing errorWe should be covered by U-Haul instead of passing on a bill to a customer who did exactly what they were supposed to do according to the printed contract. I hearby request that the $2.14 be refunded to my credit card, along with an ‘apology or inconvenience fee' as well, the amount of which I would suggest would be significant enough to earn my respect as a long-standing loyal customer.

RAYMOND N. 
Rating:
4.0

Customer did not leave a comment.

Alexis K. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Everything was great no issues at all!! I'm grateful for such excellent service. Thank you!

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
5.0

Just keep doing what you've been doing. Quality equipment, well stocked inventory, very helpful staff.

Neal B. 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Stop charging people 2-3 times pick a price and stick to it will never use y'all again!!

MARCUS S. 
Rating:
3.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

BOBBY J. 
Rating:
4.0

Muy buen servicio en general

Raul I.  |  Overall Experience 
Rating:
2.0

Ok while I gave the staff a good rating for being helpful and friendly the management not so much. While I don't know which worker actually made the mistake on the fuel charge Dana the mgr discovered there was a mistake on their part. I paid Dana cash which evidently she didn't relay to the worker because the worker charged my card. When all was said and done they ended up having to refund my money. The issue here is it takes 3-5 business days to get my money back. This was on Thanksgiving and then it was the weekend so it's going to be at least 7 days. If this would've been my mistake I would've sucked it up and waited but it was not my mistake. They didn't have to wait a week to get my money I shouldn't have to wait a week to get it back when they caused the the issue. I talked to mgr about getting my money back. She was neither helpful or friendly. She kept repeating “sorry” there was nothing she could do. Her sorry's did not get my money bacck

James P. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER J. 
Rating:
4.0

Customer did not leave a comment.

Ron Z.  |  Overall Experience 
Rating:
5.0

Sometimes there is some delay in service, but understandable. Have used this location many times and have never had a bad experience.

CHRYSTAL C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

JIM P. 
Rating:
4.0

Customer did not leave a comment.

Carol F.  |  Overall Experience 
Rating:
4.0

Inform customers of all charges and choice. Of insurance auto policy prior to assuming customers need u haul policies. Price was 40$ higher than expected.

RICHARD G. 
Rating:
3.0

Whenever reservations are made, they should be honored. I made an reservation and when I got there on time, there were no truck for me. My reservation had been made for two weeks. I was not offered anything that you may have had available. Also do not think customers that have made reservation at this pickup to have to travel 25plus miles to go get the rental.

IRMA A. 
Rating:
4.0

The staff was very helpful and friendly. The only complaint is the prices of them tiny little storage areas and while I didn’t use much mileage $.79/mile. Come on I’ll let you know how my experience goes storing stuff with them.

Emily P.  |  First Impressions 
Rating:
4.0

The drop off is as very smooth with NO challenges.

RAYVAN D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

JELEISA T. 
Rating:
5.0

Very helpful and friendly service!

Ronald B.  |  First Impressions 
Rating:
5.0

The guy that helped me was awesome

CHAKA V. 
Rating:
5.0

A full inspection completed by the agent AND the customer should be performed including photographs before any equipment leaves the location to mediate liability.

WALTER E. 
Rating:
1.0

Do not have faulty wiring.

KHADIJAH B. 
Rating:
5.0

Customer did not leave a comment.

TRACEY C. 
Rating:
4.0

Nothing, ease of use, truck was clean and employees helpful and professional.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Entry into lot to tight with customer and rental vehicles blocking entry into lot.

RICHARD K. 
Rating:
1.0

All of my stuff was meadow

Johnetta G.  |  Overall Experience 
Rating:
1.0

Never answers phone for help or for payment

kecia m.  |  Overall Experience 
Rating:
2.0

Hire employees that are eager to assist customers, and Do not racially profile and assume .

ALEXANDREA J. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Employees were great and had a wonderful attitude.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
3.0

Don't rent local one-way truck when I reserved a round-trip corporate truck for a 1500 mile trip I would like a contact for someone and discuss my bill and the entire rental process this hard to find on website

Thomas R. 
Rating:
5.0

Good pick up and drop off experience. No issues, friendly service

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

JAMELIA M. 
Rating:
5.0

Staff very friendly and knowledgeable. Seems there is good leadership here… employees are jovial, and seem content; store is well stocked and clean. My truck was ready for me when I arrived, and following a little paperwork was on the road in 15 minutes. At drop off later in the evening, same thing… the young man who checked me in was friendly and professional. Don't know who is the manager here, but you are doing an excellent job with this U-Haul location. Kudos leadership and staff! Keep up the good work!

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Everything was great and will be back soon

NICKIE B. 
Rating:
5.0

Customer did not leave a comment.

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R.  |  First Impressions 
Rating:
5.0

Diana was very friendly and helped me with a slight issue with the rental unit..

PARIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kelly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kieth E.  |  First Impressions 
Rating:
5.0

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chiquita C.  |  First Impressions 
No reviews have been submitted for this location.

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