Customer Reviews for U-Haul Storage of Hattiesburg

904 reviews

1303 W 7th St   Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

(601) 544-7856

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(601) 544-7856

1303 W 7th St
Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Latoya G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rico K. 
Rating:
2.0

Could use some customer service training.

Robert M. 
Rating:
5.0

Incredible service

BENJAMIN S. 
Rating:
1.0

We were informed that if the vehicle was filled back up on gas that we would not have to pay for the .89 per mile. We filled it up and still had to pay.

Trinity M. 
Rating:
5.0

Customer did not leave a comment.

Latricia B. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

The clerks was awesome very friendly and assisted me in every way possible they was so nice smiling and offering everything possible Very good customer service

Angela J. 
Rating:
4.0

Staff was great

Michael J. 
Rating:
5.0

Customer did not leave a comment.

hayes b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica E. 
Rating:
5.0

Great and convenient friendly people very helpful Great prices

contessa s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Have a nicer employee on the job site

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

The CSR was a young man, and he was very respectful and courteous while providing excellent service.

Lanycha H. 
Rating:
5.0

Customer did not leave a comment.

Shunmunyk G. 
Rating:
5.0

You need at least two staff members on site. If there is downtime one could be cleaning the office space where customers enter. It could have been more organized. The customer service was great.

Lenora R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
3.0

Customer did not leave a comment.

Catherine T. 
Rating:
3.0

Customer did not leave a comment.

Alyssa R. 
Rating:
2.0

We had to throw out over half our stuff due to mold, animal pee, and rat/mouse feces.

SAMANTHA I.  |  Overall Experience 
Rating:
5.0

Great Customer Service. Keep Up The Good Work.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
3.0

Just more pest control would be helpful

CANDACE C.  |  Overall Experience 
Rating:
5.0

The rental went smoothly with no problems and friendly staff.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

Jamie D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Antuanessa C. 
Rating:
4.0

Customer did not leave a comment.

Michaell S. 
Rating:
5.0

Customer did not leave a comment.

Anglea B. 
Rating:
5.0

Great team, awesome customer service and understanding of the stress of moving. I will recommend this location to everyone.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

marcus T. 
Rating:
3.0

Customer did not leave a comment.

nicole F. 
Rating:
4.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Improve the customer parking at this location. The office is surrounded by storage units and it's like a maze or a jigsaws puzzle for multiple customers to park. There are a few locations located in Hattiesburg. I have always wondered there are many facilities and one worker at these locations. Delaying time to quickly meet their customers needs, without everyone growing impatient. I was fine but that was my observation.

Demetria B. 
Rating:
3.0

Customer did not leave a comment.

MARCUS B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harrison M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Marlon W. 
Rating:
5.0

Customer did not leave a comment.

Jemarquise N. 
Rating:
3.0

Customer did not leave a comment.

glen C. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

randy S. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The lady that help was was very friendly and nice she keep up the good work she doing

Maeola D. 
Rating:
4.0

You cannot check in after hours if you don't have a smart phone.

George W. 
Rating:
3.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Again. Great customer services!!

debby B. 
Rating:
5.0

N/A

Rozenia R.  |  Overall Experience 
Rating:
1.0

This was the worse experience I had with renting any type of truck. First, the truck was not available eventhough I specfically booked this truck in advance and mentioned that I need it at a certain time. I get to the pick up and nothing is there. 4 hours later, I receive the truck but not the autotransport. The next day, I was scheduled to be in town for my schooling, Because of Uhaul I got completely screwed over. I was late for my first day of college and had to pay someone to drive my car there THIS IS WHY I HAD THE AUTOTRANSPORT booked. During drop off, the location they gave me was the wrong one. Finally, when I found the right location, I got even more screwed because the drop off key box was nowhere to be found.

negin M. 
Rating:
5.0

Customer did not leave a comment.

Layna S. 
Rating:
3.0

I returned the moving van with 13 extra miles than allotted which I was charged for. I explained the situation to the individual at the drop off location only to fall on deaf ears. At that time I also explained the van was returned with over a 1/4 tank more than at the pick up location. I was told U Haul no longer gave credit for the additional fuel when the vehicle is returned. If I'd know this the extra fuel would of been a lot less. Seems like U Haul is double dipping on the extra fuel and also the added mileage charge.

william F. 
Rating:
1.0

The Uhaul dealer was so busy that he asked people returning the trucks to leave the keys and said he would email the receipt. He never did. The next morning, the dealer thought the truck was gone because the worker did not check the vehicle in. I had to spend hours of my time on the phone and then eventually driving to the dealership to watch security cameras with the GM so she could verify my story. Eventually it was determined the employee entered the wrong truck number and all was corrected. I cannot get my time back that was wasted. What a horrible experience and company.

Michael S. 
Rating:
1.0

I had several problems from the representative being unable to find my reservation (which caused me to be late to the place I originally intended to pickup from because he closed and was VERY rude) to them charging me for gas after I had already refilled the tank to the level it was at when I got the truck. The first rep was not welcoming to the other customers as they came in, and I had to stand in line unacknowledged for 20-30 minutes. It was only the second rep, Will, who greeted those in line and was friendly and helpful. I really hope I NEVER have to do business there again.

tameika R. 
Rating:
4.0

Please work on reservations and spacing, because I was upset because I made a reservation never got a call and I moved the next day added stress and everything but it all worked out.

Samantha M. 
Rating:
5.0

The office person was really nice! When I could not get my move done within the 24 hour rental period the person I called on the phone was very nice and helpful! Overall my experience with UHaul at this location was excellent!!

Sabrina P. 
Rating:
5.0

Customer did not leave a comment.

Raven J. 
Rating:
5.0

Customer did not leave a comment.

Rozenia R.  |  First Impressions 
Rating:
3.0

My husband got wet while driving. Either someone tried to break in the truck or they tried getting in because they locked the keys in it but the frame around the window area was bent and had damage. You can visible see.damage. The tire light stayed on because some one had a flat and didn't reset the sensors. Will not rent again.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

PAUL H.  |  Overall Experience 
Rating:
5.0

Extremely wonderful staffing.

Constance R. 
Rating:
4.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

The lady gave me her undivided attention and acted as if she cared about the service and information she was giving me.

Angela B. 
Rating:
2.0

Customer did not leave a comment.

CARL C. 
Rating:
4.0

Customer did not leave a comment.

E J. 
Rating:
5.0

Just keep up the outstanding work!

George G. 
Rating:
5.0

Customer did not leave a comment.

Alexia H. 
Rating:
5.0

Customer did not leave a comment.

Carmen C. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
4.0

Customer did not leave a comment.

Zach R. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

extremely helpful and nice staff.

Richard N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Carole Z. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
2.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Nothing but keep up the good work

REMADA N. 
Rating:
5.0

The employees weren't very inviting, they weren't rude or mean either. I just didn't feel welcomed there.

Ngoc B. 
Rating:
4.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY V. 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bre unna T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

100% happy and helpful maybe because it is a official uhaul location

Harvey K. 
Rating:
5.0

Very courteous and helpful individual.

ROY B. 
Rating:
5.0

Very helpful

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Louise H. 
Rating:
5.0

Customer did not leave a comment.

porscha M. 
Rating:
5.0

Great service and friendly

John M. 
Rating:
5.0

Ensure what vehicle is booked matches what is on the reservation

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
4.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Shelbert B. 
Rating:
1.0

The only employee there was lazy and offered no help. Took longer than needed. Crystal, an online rep, that I was trying to get to help me. She does not deserve a job in customer service. She took a few minute process and turned it into a hour long process.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Zhifu X. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
3.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

The absolute best service

WILSON L. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Truck was on empty when I picked it up and was told that I would receive a credit of $52 if I left vehicle at least on a quarter tank of gas and I left vehicle with more than that even but did not get the credit

PAUL G. 
Rating:
5.0

Ms Belinda was very helpful professional and very friendly and was generally concerned about my needs

anthony m.  |  First Impressions 
Rating:
5.0

Too many extra fees

Racheal S. 
Rating:
1.0

The worst experience I've ever had and it was very poor customer service. They didn't have my equipment ready and I ended up paying out of pocket fees. I will never rent from Uhual again.

Jasmin F. 
Rating:
5.0

Customer did not leave a comment.

Ebonee E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazmon N. 
Rating:
5.0

The only problem with the truck I rented Is that: The Door from the driver side doesn't close totally It need to be fixed Thank you

Ibrahima S. 
Rating:
5.0

Location manager was efficient, knowledgeable, considerate. Location is in excellent shape and very well run. Top marks and thanks for job well done.

William M. 
Rating:
3.0

I didn't have 2 of the dollys I paid for…

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Marlena J. 
Rating:
5.0

Excellent service on both pick up and return. Personable extremely helpful and friendly Thanx to all.

Frank P. 
Rating:
1.0

Not have two 15ft trucks messed up back to back that I reserved. Finally got a truck I didn't not reserve over two hours later on my move in day.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Jocelyn W. 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalen J. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Samuel is always helpful and very friendly. He has a positive attitude and makes the rental process easy and quick.

Ryan B. 
Rating:
5.0

Everything was great!

James L. 
Rating:
3.0

It would be nice if the facility opened at 7 a.m., and the program to check in to get my keys early for the truck was not working. Then when they opened we went to the boxes I was supposed to get my keys from and there were no keys in the box.

William H.  |  Overall Experience 
Rating:
3.0

There is no actual security gate limiting property access. The initial unit we were offered (and declined) was actually frightening...dark, did not seem each space was secure as someone could climb over the dividing walls. The outdoor access unit had a bit of a moisture problem, but we worked around it. There was nothing damaged when we cleared the unit, either by water or pests. Overall, we are satisfied with our experience. The people are the greatest asset.

Vera B.  |  Overall Experience 
Rating:
5.0

Will is great!! Very professional and willing to go beyond the call of duty! He waited for us to arrive slightly after hours to get our unit number when we delivered the truck. This is the best office with the best l, friendliest & helpful staff who are always smiling. I live in petal but I’d rather drive the distance to you guys than anywhere else - staff means a lot & you’ve got the best. Thanks again! Dorraine Thompson

Dorraine T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMEKA B.  |  First Impressions 
Rating:
5.0

U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.

Dorothy W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nakia A.  |  Overall Experience 
Rating:
1.0

I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.

JERRY R.  |  Overall Experience 
Rating:
5.0

Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Thank You

Christine G.  |  First Impressions 
Rating:
1.0

The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.

JERRY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmaine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jefferey w.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

KATRINIA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan T.  |  First Impressions 
Rating:
5.0

The unit I rented didn’t have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

John S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chynna T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYCHELLE G.  |  Overall Experience 
Rating:
5.0

Nice staff understanding to my needs

John S.  |  First Impressions 
Rating:
4.0

It was ok.

Aron B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret H.  |  First Impressions 
Rating:
3.0

The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!

Nicholas H.  |  Overall Experience 
Rating:
5.0

I've drove some sorry trucks, but this 6.8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.

JAMES C.  |  Overall Experience 
Rating:
3.0

I’ve been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.

chiquita b.  |  Overall Experience 
Rating:
1.0

I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoin

John G.  |  First Impressions 
Rating:
5.0

no problems

jeffrey c.  |  Overall Experience 
Rating:
4.0

This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and no

Chidinma C.  |  Overall Experience 
Rating:
2.0

I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.

Monica F.  |  First Impressions 
Rating:
5.0

The agents were very helpful in explaining everything. Nice clean truck. Friendly service.

Roger S.  |  First Impressions 
Rating:
2.0

Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.

tammy g.  |  Overall Experience 
Rating:
5.0

no comment

Clement Y.  |  Overall Experience 
Rating:
5.0

You are the best of the best. We appreciate your lovely reception and overall services. Keep it up

Clement Y.  |  First Impressions 
Rating:
5.0

I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!

Jonathan H.  |  Overall Experience 
Rating:
2.0

The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.

Katie M.  |  Overall Experience 
Rating:
1.0

First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.

jamescia o.  |  First Impressions 
Rating:
5.0

Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.

Olbani M.  |  Overall Experience 
Rating:
1.0

I just as supposed to have a free first month of storage and was charged $82.90 at selection of my storage unit. I made my reservation online and have the proof but that didn’t matter.

Olbani M.  |  First Impressions 
Rating:
5.0

I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.

larie b.  |  First Impressions 
Rating:
5.0

Friendly

Roger C.  |  First Impressions 
Rating:
5.0

Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!

Jonathan H.  |  First Impressions 
Rating:
5.0

I love using uhaul

kadedra s.  |  Overall Experience 
Rating:
2.0

The guy that works there is very rude.

Hayley N.  |  Overall Experience 
Rating:
1.0

Never again. This facility is the worst storage unit I've ever used.

LILANDRA C.  |  Overall Experience 
Rating:
5.0

Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.

Carl l.  |  Reservation 
Rating:
5.0

It's a secure storage. Thank you.

Eddie M.  |  Overall Experience 
Rating:
3.0

Staff was helpful and friendly but it needs regular cleaning of spiderwebs, dust and dead bugs. Had I not been pressed for time I would have gone elsewhere. I would recommend with caution.

Catherine T.  |  Overall Experience 
Rating:
4.0

Great place for storage!

Ashley AND Bre S.  |  Overall Experience 
No reviews have been submitted for this location.

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