Customer Reviews for U-Haul Storage of Lake Oswego

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Lake Oswego

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Mary K. on

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N/a

Paul S. on

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Mary F. on

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Don’t send trucks with mechanical problems out on the road.

Eric M. on

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Donna S. on

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Teresa L. on

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This is the best run location in Portland. Every time I go there they have their act together. This time, they had the hand held check-in device. The guy had my information up in 5 seconds, did the walk around and gas check in 3 minutes, handed me my receipt and I was done. Excellent! I have to say, though, that the U-Haul practice of giving you a truck 3/4 full of gas, rather than full, is an obvious ploy to get extra gas from the customer and is not appreciated. Just give it to us full so we don’t have to decide between giving you extra gas by filling it up or go through the hassle of estimating how much will get it back to 3/4, especially here in Oregon where they don’t let you fill your own tank!

machelle T. on

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Best u-haul location I've ever dealt with!

William S. on

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Michael M. on

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The pricing was not clear. When I booked online it stated it was $19.95 per ayd with mileage. When I picked up they said they were putting hold on credit card for $200 but what I wasn't told was that was the package price (which included mileage) and was $89.95 per day. The lack of clarity made me think they were not being honest with me and now I need to walk through the process of booking online again to see whether what I thought I was booking was correct. Not even saying that it isn't a better deal, just surprised that a change in pricing isn't explicitly discussed with the customer. Creating more hassle than I expected after the rental.

Andrew K. on

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Danny N. on

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Had to leave there with trailer open NO WAY to close it lock was stuck up in the ceiling. Phone center transferred me 3 times until I got to Brandon out of Arizona who told me to just leave it open. Not a great night.

Julian B. on

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Denis P. on

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Terri A. on

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Teresa B. on

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Your Service was great, everybody was real pleasant even on the phone thank you

Francisco S. on

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Patrick L. on

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Vaughn S. on

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Jennifer A. on

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Jose V. on

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At this location I as fine but I have some trouble, cause first of all I thought I reserved a cargo trailer at first and it was a utility trailer and grime there they send me to an other location and on my way there they call me to tell me they didn’t have the one I need. So I drive more then I need to

David M. on

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All good

dean a. on

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Great service.

Alan L. on

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Kalie F. on

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Toni M. on

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A good experience for never having rented a storage unit! Thank you!

Joshua P. on

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Best location! Incredibly fast drop off. Employee was friendly and efficient. Great experience!!

Stacy S. on

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Eli G. on

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DONALD G. on

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Doug J. on

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Lisa H. on

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We started our order online and indicated that we wanted to pick-up IN store at 8:00am, which was one of the available choices. No where did it mention that the store was observing holiday hours that day and would actually not open until 9:00am. Thankfully some associates got there a little earlier than 9, and we didn't have to wait the whole hour. There was another customer waiting as well. When I brought this error to their attention they simply said "the previous shift is supposed to set up 24 hour pick ups." I explained that I had intended to come into the store all along, and they said "there's nothing we can do about it." They said their assistant manager was out sick, and GM was on vacation. They didn't even offer to leave a message for them, or connect us with an email or voicemail. I understand that they, themselves, didn't have the ability to change what had happened but it would have felt nice to at least have the frustration validated or received an apology (as reps of the company) for the inconvenience. Also the van was listed as having "Full" gas tank and really had only about 7/8. I took a picture during my check in process, but it seems that once you complete that process that the user can no longer access the agreement with the pictures/conditions of the vehicle. It seems that the customer should retain a copy of this in some way.

James C. on

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I called and spoke with someone and booked a pick up of trailer at 8 AM January 1 I arrive before 8 AM to find a paper sign on the door saying that they would not be in until 9 AM. This is very unprofessional and put my 12 hour moving day even later into the evening. I asked the person at the front desk if maybe they could throw in some moving blankets and some kind of show of apology for the mistake he said that they couldn’t because the manager was sick I realize this is not their fault I’m sure it’s policy that’s my point is that the policy should’ve been to be open when promised and also to allow your employees to make things right when you make a mistake I am very disappointed and will not recommend

John M. on

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I had a fantastic experience. The staff was very helpful and the renting and returning process was quick and easy. I would highly recommend Uhaul to anyone with moving or storage needs.

Myjha W. on

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DAVID H. on

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This location has more equipment than any other I've seen. The online reservation system made it a breeze to get in and out quickly. This will be my go-to location from now on.

Maria D. on

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I used my phone to check in and out. It would be nice if we were told where the drop box was. Took me a while in the dark to find it.

Gary V. on

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Ashley was very helpful and supportive

Mark H. on

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Robert D. on

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All was excellent

MIR S. on

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Rodney S. on

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The service was excellent, thank you so much!

Sheryl N. on

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Mark H. on

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jason L. on

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In and out quickly.

Fred K. on

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Brian T. on

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If one rents a piece of equipment for 24 hours, and it is due at 6:30 pm, a half hour before closing, and due to rain, traffic and over all safety, the renter misses the deadline and turns in the equipment when the store opens at 7:30, it would be nice to only be charged for the one day rental, not two. In the past, the employee would enter one day and charge for the one day, but the new Uhaul software does not allow the employee to charge for the one day...it just automatically charges for the second day. Not an improvement over the past company policy.

Massimiliano O. on

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Personnel very helpful and nice.

Shirley Y. on

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Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Tyler B. on

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Was not informed about $30 refill fee that Uhaul has added. When processing the self-help dropoff with Uhaul Share, checked box for disagreeing with final total, and was advised I would be contacted within 48 hours by a representative to discuss the final total. Received no contact through email or phone. Uhaul made zero effort to inform me of changes with their charges, and zero effort to resolve the issue after the fact. I will never be doing business with Uhaul again in the future, nor will I recommend them to friends or family.

Bailey R. on

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From making my reservation all of the way to returning the equipment was a total disaster. Each person I spoke to passed me on to another person who would be able to give me "better information" which occured at least 4 times during my two day rental. No one at either store location or on the phone seemed to have any idea what to do. It was terribly frustrating. What's more is that every aspect of the rental is a new angle to nickle and dime the consumer. Fees and random charges all over the place that no one ever mentions. I was offered a discount on my rental to return the truck to a town 30 miles beyond my destination, to which I obliged for the discount. However, I was still responsible for the gas to go that extra thirty miles AND on the day I returned it where they tried to charge me the amount that they had taken off for returning to that location. The only person who seemed to have a clue how to make anything happen was the manager at the Lake Oswego location, Chris. She was vigilant and took care of the extra charge that was trying to be applied. At least she was great.

Kerry B. on

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sarah C. on

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The number of furniture pads was overwhelming! We had 16 additional BAGS we had to return to a store and it took borrowing a pickup truck to get them there. Our Ubox driver, Brenda, was awesome. She went above and beyond normal customer service to make sure that our needs were met. Thank you, Brenda!

joan N. on

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Angela D. on

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I did the 24/7 pick-up thing. Everything went great, but it was a little hard to figure out where the keybox was. There was a photo, but on my phone screen it was small and hard to see, It was also cold and early, so it might have just been me :)

Jinnie K. on

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The counter service rep provided EXCELLENT service, explained clearly upfront, so that I am not surprised at check-in. Overall friendly and pleasant experience.

Shannon M. on

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Melissa V. on

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Over the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpful

Kimberly M. on

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Customer service in the morning was awful Guy was rude Over charged. And person in afternoon didn’t know what she was doing.

Steven D. on

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Great service. Will definitely be using uhaul again.

Melissa K. on

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Mileage too expensive for 10’ box truck. I spent $225 for an 18 hour rental....most of which was mileage. Way overpriced! Penske offers unlimited mileage. Next time I’ll go with them simply due to price.

Cooper B. on

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Christine D. on

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This whole experience has been a nightmare! Tammy, the original agent I spoke to was fine, it's been the subsequent staff I've spoken to who have been poor in the customer service end due to lack of information etc. I need to speak to someone from corporate, NOT locally as I am getting no where with that!

Glenn C. on

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Nicholas G. on

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Mohammad A. on

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Great service

bonnie K. on

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No improvements necessary.

Patrick M. on

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After having trouble with the Sherwood office, Tualatin got me in and out.

Linda L. on

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Customer did not leave a comment.

Rachel T. on

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All employees at the Lake Oswego location were excellent. From the over the phone reservation, to the front desk employee at time of pick up and to the fast and friendly return. I am a satisfied customer.

Ruslan K. on

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Kelley G. on

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Ramp broke after paying them to load my finances car which broke the mounts, wheel well, and a few other parts. They said they made a claim for me (took my own pictures just incase) and said I would hear from someone within 48hrs. After 5 days of no call I had to find out what was going on. 3 people with 3 different answers. Called twice cause we got stuck, one of the calls isn't even marked on that I had called. Both times they said they couldnt help? So why did I pay for roadside if it doesn't cover anything? Next time I move I'll be hiring a professional company.

Frances P. on

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Sydney F. on

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Scott B. on

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james P. on

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Darren W. on

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Clark S. on

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Jason A. on

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Heidi L. on

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Alan K. on

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Lindsay G. on

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9 out of 10 times I rent here, the equipment is clean, maintained, gassed-up and ready to go. My truck had ~145,000 miles on it so I wasn’t expecting performance like a new truck, but gas was at 1/2 tank, roll-up door was catching at about 12” up from the truck bed, ramp caught and regularly got stuck about 2/3 of the way while being retracted, and there was some sort of sticky red substance at the bottom of the right hand side of the roll-up track. Don’t get me wrong - Robert is THE BEST manager I’ve ever dealt with in 20+ years of U-Haul experience, but this one piece of equipment needed more attention after it was returned previously and before it went back out with me

Lori O. on

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The Idaho delivery team is Excellent. This is the second time that we’ve had them deliver our containers and Jennifer and her partner are TOPS!!!! Please recognize them for their excellent customer service!

Jerald H. on

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Great experience. Thanks

Kevin B. on

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Customer did not leave a comment.

James C. on

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Jessica delivered my box and picked it up here in Chicago. She was not only professional but was incredible! She is an asset to your company and I am happy I was able to meet such a positive light!

Cindy B. on

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I made a reservation on line called and my truck was already gone, was re routed to this location, was told they didn't have a truck, stood around waiting for them to make it right they did. The truck was clean androve fine but when it came to breaking it shimmied terribly, the brake pedal bounced under my foot and the steering wheel bounced badly. I consider your location fixed a problem but put me in a very unsafe vehicle. This is not what uhaul is know for but it is what I will temember.

Dorothea M. on

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Every point of contact was pleasant and professional.

linda C. on

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This was handled excellently from start to finish. I was notified every step of the way, the empty and full box was delivered exactly as promised. The truck drivers (if that is what they are called) were friendly and knowledgeable. The price was superb, my goods were not damaged. I couldn't ask for anything more than the service I received from U Haul. Thank you so much!

Amal c. on

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Only customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,

Walter G. on

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Bruce M. on

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David T. on

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Vicki I. on

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It was difficult to get to with a 26' truck and if I had also been towing a trailer or another vehicle it would have been nearly impossible to get it back through the twists and turns that were necessary at that location. It was nice and must have been fairly new but it would have been nice to have known of an alternative way to access the location from a different street.

Amanda Lorraine J. on

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I waited for over a week to receive confirmation, after giving 24 hour notice, that my uboxes were ready to be accessed. I had to contact corporate compliance departments at Uhaul because the GM and his cohorts did not provide notice my uboxes were ready to be accessed. Because I was pro active in requesting confirmation, I was sent hostile emails by the GM and his cohorts slandering my character and defending how their location creates their own rules--all in email. I am now being emailed that I violated my lease agreement and should be evicted.

Lawrence S. on

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I hate the scare tactics used to sell insurance. "$900 to fix a scratch." It's one thing to recommend insurance; your scare tactics made me angry and I came close to cancelling the deal. I'm still mad and will look for other alternatives next time.

Kelly P. on

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We have already recommended to others and would absolutely order these again Thank you

Charles R. on

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Thanks for great attitude!

Joseph S. on

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Fast customer service.

Gene B. on

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Great staff Thanks for all your help.

Pamela V. on

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Leah P. on

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Edward H. on

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Staff was very cordial and very efficient. I was impressed!

Anthony R. on

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Daris R. on

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Good experience.

Mike R. on

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Ryan C. on

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The clerk admitted that the fuel levels and return times were both wrong on my contract, but said she would initial the contract to show the error. I was still charged for fuel even though I went to the gas station and fueled up with 6 gallons which probably covered my mileage.

Russell L. on

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Paul C. on

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Need more front counter presence on weekends. Thanks,

Kimo M. on

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DAVID P. on

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Diane L. on

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I was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.

maria b. on

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Very easy to rent my storage space!

Pat K. on

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Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

GARY S. on

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Fast. Friendly. Clean. Convenient.

Robert M. on

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Friendly and efficient. Another great LO U Haul experience.

ben b. on

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Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.

brandon s. on

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They help out a lot

Matt R. on

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Thank you

Amanda Lorraine j. on

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The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

LEONARD M. on

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Great experience!! Will rent from u-haul again!! Thanks

daina s. on

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Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

Leillanie Y. on

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The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Kristen P. on

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The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

cynthia w. on

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When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

Linnie T. on

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I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Mike H. on

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Staff was very helpful, facility is clean.

KRISTI R. on

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Robb is a dedicated manager and hard worker. give him a raise!

Joseph M. on

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Thank you !

terri n. on

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Excellent in every respect..

Nicole N. on

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Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

john a. on

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very friendly and professional

Gary S. on

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Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.

Destry S. on

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Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

Blake m. on

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So

Elizabeth L. on

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Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

LESTER S. on

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We were impressed at how well kept and nice the facility was.

Elizabeth L. on

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I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

JUDY M. on

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Great customer service. Easy access to my RV.

Michael S. on

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I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

Maurice C. on

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no comments

Michael A. on

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Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!

Ingrid B. on

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Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Jeanene P. on

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Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Susan T. on

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Very friendly staff, thank you! Go woman power!

KEN G. on

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Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

Lorie J. on

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Very nice and helpful employees. Process was simple.

Suzanne R. on

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The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

Lloyd L. on

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UBox service delivery and pickup was excellent!

Amal c. on

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Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.

Jessina M. on

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We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Brian H. on

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Staff was very helpful, place was very clean and well lit.

JOHN M. on

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After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

Tedde M. on

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Thanks for your assistance. Everyone was helpful and friendly.

PHIL L. on

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thanks for help with delivery of my u-boxes

Robin G. on

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Rough in the begging but ended well

Henry M. on

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Excellent service. Robert made the process quick and simple.

Patricia R. on

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Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

John M. on

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Robert and his team are top notch! I shall definitely recommend them! John McCormick

brenda b. on

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What a bunch of really great people! Must have a great boss.

Nancy R. on

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The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

PAUL J. on

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Very good to work with

Shannon M. on

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The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.

Kelley K. on

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Great

Shannon M. on

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Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

Austin P. on

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A great facility with great staff.

Talismae M. on

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One of the best storage and uHaul places ever!

Bob R. on

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Very good service

Joshua B. on

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Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

Teresa P. on

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I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

mark v. on

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The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

rennie b. on

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My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

jane E. on

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Even though short a driver, showed up in time

Kelley K. on

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Very friendly and hassle-free

Sean K. on

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Fast and friendly Thanks

Belinda A. on

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Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

nancy n. on

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Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

Mikalan M. on

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I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

MARIA B. on

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no comments

mona k. on

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We had an awesome experience with you...

Ian G. on

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Clean, quick, and efficient.

janet c. on

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Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

ALEX S. on

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Great service!

Talismae M. on

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The manager was awesome to me. Very welcoming and explained so much!

kathy s. on

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Thank you all for making my move a smooth one!!!

Helen C. on

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I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Steven W. on

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Great

Susana C. on

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excellent store

David V. on

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P

Cameron R. on

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great location

Joseph H. on

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Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Suzanne L. on

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Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Mikhel H. on

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Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Ginnell C. on

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Very helpful and friendly staff!! Totally recommend the place.

Amanda W. on

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The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

Rebecca M. on

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N/a

charlize g. on

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I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

james h. on

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Gave me the option to accomplish a very difficult task easily. Thanks

Bird C. on

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Very good experience.

Douglas H. on

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Efficient

Kenneth H. on

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I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

Lorna Yvonne M. on

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I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager

Sarah L. on

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Would use again

tony s. on

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pod driver and coordinator were extremely helpful!!

Karin A. on

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I didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!

Stephen D. on

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We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!

Ranata C. on

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Both agents I talked to were very helpful, professional and friendly. Thank you.

Mike M. on

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Excellent

Glenn H. on

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Excellent customer service during scheduling, drop off and pickup!

mika o. on

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Great place with helpful people. Explained the whole process clearly and gave excellent advice

deborah l. on

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I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.

Marsca v. on

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I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.

Linda D. on

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Appreciated safety and cleanliness of facility

Curtis C. on

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Great!

Diedre S. on

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Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!

sarah f. on

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UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.

jack r. on

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Great place for storage of our RV.

Don B. on

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The uboxes need more tie down points. The 4 on the walls is not enough

Tana S. on

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I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT

Amber A. on

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Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!