There's nothing you could have done better. A home run all the way.Brian K.
Customer Reviews for U-Haul Storage of Lake Oswego
Tualatin, OR 97035
(FREE MONTH OF STORAGE!)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.Megan M.
Great experience when I needed everything to flow perfectly!Wes G.
The staff was friendly and efficient. There was a line but it moved quickly. I just rented a hand truck. No probems at allKevin T.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Katherine J.
Customer did not leave a comment.Corbin W.
Everything went well, much, much better than that the one I have rented a week agoSimon M.
Customer did not leave a comment.Gordon E.
I have a unit at this location. The staff is always ready to help.Shirley Y.
Location is great! I had originally made a reservation (a month prior) with a different location in Tigard and got a call the day before to let me know my reservation had been moved to Salem. These folks helped me correct the U-haul location as this was a great source of stress to have U-haul not let me know they changed my reservation.JENNIFER B.
Customer did not leave a comment.Stephen N.
The U Haul representative who helped me when I picked up the vehicle was outstanding. He helped me work through some questions/issue I had when I booked the rental on line. He also explained to me how the towing light worked enabling to improve my fuel economy when I was not towing anything. All-in-all a great experience.WILLIAM K.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Chuck S.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.MATTHEW D.
Customer did not leave a comment.scott I.
Customer did not leave a comment.kerry T.
Everything was greatMATTHEW D.
It was hard to remove the key from the ignition on this vehicleMarlin G.
The lake Oswego location is the best. Staff is great, facilities are well organized and pick up and drop off are always easy and quick.Daniel B.
nice clean effective safeYan L.
Good value and attentive staffBruce T.
Extra charges not clearly listed online and too few miles allowed for the tripVANESSA G.
Customer did not leave a comment.Jan S.
Male employee very rude and not professional at all! Never renting here againDarlene M.
Customer did not leave a comment.Shannon M.
They forgot to put a dolly in the van but the gentleman that was working the returns refunded meKAREN D.
Customer did not leave a comment.phil L.
Give cost of living increases to your entire staff. They deserve it. Top notch crew.Chris B.
the self check out and check in app did not work for either way.. it took longer to check out and in then normal.james P.
Great experienceMARTIN CHARLES R.
Customer did not leave a comment.Josiel P.
Great customer service.daniel D.
Scheduling delivery at the destination was a problem. One u haul office doesn't necessarily communicate with another. Day of arrival was delayed, because the local office did not do weekend deliveries. â€œGuaranteed delivery dateâ€ turned out to be delivery to warehouse 2 hours away, requiring a transfer. You have to be flexible or allow more time for goods to arrive. Also, numerous automated emails requesting calls to confirm, even after speaking directly with Uhaul representatives.LAURA W.
Customer did not leave a comment.Phil H.
Customer did not leave a comment.Debbie K.
Customer did not leave a comment.Phillip S.
The middle computer red tape for older , less tech savvy folks ,as I am was stressful, not a fun experience. Delivery at both ends was fine, and the ashville store was super helpful. Both of the labor crews were good with the young men here in silver ton, above averagelee C.
Customer did not leave a comment.Brian K.
Fix the usb charging socketJon B.
nice people at 4his uhaulBrian L.
The number of dollies I signed up to get were not all available. I was told it was a supply chain issue. The folks that work at this location were able to get me at least one of each type.Patty R.
Dealing with the online scheduling changes was a nightmare and I am unlikely to use your services again because of it.Michele S.
Upon the UBOX arrival at our new home in Arizona, we were not able to open the box. We called the Sun City West, Surprise, AZ office, not Oregon, for assistance. The staff suggested we pry open the box or shimmy it in case something had shifted.We spoke with the office 2-3 times. No one could offer help until scheduled later that evening. Eventually, on our own, we realized that the box had been bolted shut so a new neighbor came over to unbolt it. We couldn't do it as our tools were in the box!! We were extremely frustrated that the local office had no idea why we couldn't open the box or get us assistance until much later. Please send this information to the correct branch of UHaul. We were pleased with our Oregon process, and the box was delivered on time as well.Our belongings all arrived safe and undamaged. The box got picked up on the day it was scheduled although the office tried to push it off one day and kept with the original date when we insisted .Donna K.
The van I rented was pretty short on leg room, but otherwise the rental was just what I needed.lawrence M.
Everything went very smoothly and had a great experience. Thank youDave R.
Staff unaware of delivery schedule based upon zip code (UBox to West Linn only delivered or picked up on Mon&Fri). Impacted moving plan. Staff DID say only logistics could confirm schedule.This is opportunity to maximize service quality by optimizing IT investment (zip code linkage to available delivery schedule should pop up when address provided).MARK G.
The truck was hissing at the begining when the motor starts but after that it's running good.Dai N.
Yes location to get to. Fast and easy pickup after I reserved a truck online. I used a 10 ft. cube truck and it was perfect. I was impressed with how it handled hills. There were several very steep grades to access where I needed to get to and the truck easily climbed the hills, fully loaded at a nice steady speed. Drop off is also very easy at this location.Brad G.
Customer did not leave a comment.Corey W.
Staff who checked me in was helpful, polite, and pleasant. Easy and great drop off experience.Jonathan S.
Customer did not leave a comment.Peter A.
Customer did not leave a comment.Leita B.
Please inform the driver about an assist on the gear shift knowledge; that would have been most helpful for my experience, OK?Tom W.
The Portland U-Haul office staff is excellent. The followed up with me on when the container will arrive and when will leave. It's wonderful to talk to someone and have the phone answered almost immediately. I love it. Thank you for all their help. PamPam D.
Customer did not leave a comment.COLIN M.
Uhaul lacks the necessary investment in technology to provide a quality rental/customer experience. Slow computers (especially at month end) and clunky mobile app need improvement.Tyrone C.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.rick S.
I am very happy with UHaul personal, both lady drivers were very good and easy to work with.David H.
Customer did not leave a comment.Jillian L.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.CHRIS D.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.GUY B. | Overall Experience
Customer did not leave a comment.Brandon P.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Mark P.
Just wanna say thank you to the front desk person who help me reserve my truck great attitude great personheather K.
Customer did not leave a comment.Vicente G. | Overall Experience
They were always easy to work with. Friendly staff and always willing to help.LORAINE L. | Overall Experience
Good customer service at pickup and drop-off. Very easy process. Thanks.Nicholas K.
Customer did not leave a comment.Norman N.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.PETR K.
Had this unit for 5 years & never a problem. I loved the automatic payment. Thank you so muchDebbie G. | Overall Experience
The staff is Always friendly and very HelpfulShirley Y.
Customer did not leave a comment.Ari C.
Customer did not leave a comment.jon B.
Customer did not leave a comment.Matthew S.
Customer service and the employee at the front desk was awesomeDamon G.
Customer did not leave a comment.kelley W.
Customer did not leave a comment.PATRICK MILTON C.
Customer did not leave a comment.CALLA COON W.
Customer did not leave a comment.R Brantley D.
I enjoyed the drive through into & out of facility; the carts availability for use. The shrill alarm going off quite frequently was disturbing and the inability to call the local number to smooth out any billing or address changes was discouraging.Philip B. | Overall Experience
A short printed summary of the key points in the rental process.Robert S.
Customer did not leave a comment.Lynn W.
Customer did not leave a comment.Kathryn W.
Customer did not leave a comment.MARSHALL B.
People and location were great. The app experience was completely terrible. Marketed like it's going to be a lifesaver, but it's just a headache and a waste of time.Nwaeze O.
The manager when I returned my Van on my lunch hour from work , was abrupt with me when I had parked it in the correct space to move it so that a semi could exit the property rather than respect ,my need to get to work on time. I usually have a great experience at this location and will continue to lease here, but the mgr needs to practice respect for the clientsDavid M.
Customer did not leave a comment.Richard S.
Staff was professional and courteous. Very nice and helpful. I will use this location again in the future.Yvonne W.
This location was very helpful dealing with our short notice and working with removing of the insurance charge that was mistakenly put on to it.Pauline C.
I reserved a 26 foot u-haul and at the last minute was told that they didn't have one available at the location I selected and wanted me to pick up at a location an hour away which was not doable for me Had to get the 20 foot van and now I have to get another rental truck for rest of my move because the movers I hired could not fit all my stuff in the smaller van Not at all satisfied with U-haul with the last second changeThomas B.
Overall good experianceCraig M. | Overall Experience
Customer did not leave a comment.marian s. | First Impressions
Customer did not leave a comment.victor c. | First Impressions
This place is absolutely the best storage space. It was beyond our expectations. Everything is perfect and clean and the staff is incredibly helpful and efficient. We are so happy we found it!Cain D. | First Impressions
Extremely expensive and at one point when I came back to pick up the key fob instead of having a key code…the pricing was cheaper. Having been there as long as I was I felt they should have let me know or automatically dropped the price when it changed.Nick K. | Overall Experience
Customer did not leave a comment.John M. | First Impressions
Customer did not leave a comment.Rashawn R. | Overall Experience
Customer did not leave a comment.Tyler J. | First Impressions
Customer did not leave a comment.Richard J. | First Impressions
Customer did not leave a comment.Alynn V. | Overall Experience
Customer did not leave a comment.gina j. | Overall Experience
Would plan to use U-Haul for my future moving and storage needsCraig M. | First Impressions
Customer did not leave a comment.Neha K. | Overall Experience
Aaron Omlid was great! Excellent service.Dennis O. | First Impressions
Mary & Brian were fantastic. I genuinely really appreciate their help in a stressful situation. I feel like my belongings will be safe! I do wish you were open a bit later, but no biggie :)MARIA THEODORE P. | First Impressions
Customer did not leave a comment.SHARON ANNE S. | Overall Experience
Customer did not leave a comment.Robert M. | Overall Experience
Customer did not leave a comment.Gwen r. | Overall Experience
My uhaul truck had an abs notification and I talked to the staff regarding it they said to not worry about it but it really scared me driving up and not knowing what to do about it since it was my first time driving a uhaul. Overall storage was amazing! Staff was quiet and wasn’t very welcoming but they did help and try to make my experience greatDelanie H. | Overall Experience
We're very thankful for your Divine ability and customer service come, do you want to change it through the many challenges that we had your very compassionate to our needs. This is going to be a long haul to the East Coast and we are very thankful for your cooperation and all the difficult situations that we went through on this weekend with shipping. And taking praise God for each and every one of your employees, and a special thanks to the young man that retrieved my wife's purse at the end of the evening. He showed us what an honorable company you are really is. I don't know his name but a double thanks to the corporation.ELton T. | First Impressions
The most “chill” laidback u-haul experience I’ve encountered.Philip D. | First Impressions
We had a misunderstanding that was resolved promptly once contact was made. Overall, I was pleased with my experience here. Kind staff and easy storage.Aliya B. | Overall Experience
Customer did not leave a comment.DONALD EDWARD S. | Overall Experience
The general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindnessWilmore W. | Overall Experience
I had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn’t very clear to me and left me with a lot of questions but the employees at the counter didn’t seem to want to explain any of the policy’s to me.Bryan S. | Overall Experience
The staff was so helpful!Jean T. | Overall Experience
Leaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn’t return immediately to remove one of my locks. Move out process was seamless.Justine B. | Overall Experience
Customer did not leave a comment.Fern T. | Overall Experience
The staff at the LO location is great! So helpful and understanding to customers needs.Jean T. | First Impressions
The staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.John F. | Overall Experience
Except for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.Kathryn H. | Overall Experience
Very helpful and friendly service from Cody!Mary M. | First Impressions
Very accommodating to our quick in and out needsSTEVEN DUANE P. | Overall Experience
Customer did not leave a comment.eric m. | Overall Experience
Would definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100% the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.Kelly C. | Overall Experience
Great friendly staff.William G. | First Impressions
Customer did not leave a comment.GEOFFREY C. | First Impressions
Customer did not leave a comment.Ben F. | Overall Experience
Customer did not leave a comment.JUDY M. | Overall Experience
I received good service here.Aliya B. | First Impressions
Clean, well lighted, and fantastically easy accessSteven B. | Overall Experience
Customer did not leave a comment.Derek R. | Overall Experience
Customer did not leave a comment.Amit B. | Overall Experience
Customer did not leave a comment.Catherine R. | Overall Experience
Excellent facility. Very clean storage. Quick and friendly serviceKenneth L. | First Impressions
Everything was perfect except no tp in the women's bathroom. Two different days.COURTNEY K. | Overall Experience
Customer did not leave a comment.DOUGLAS A. | First Impressions
Customer did not leave a comment.Sima A. | First Impressions
Surprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the areaTyler R. | First Impressions
Customer did not leave a comment.Norman N. | Overall Experience
The staff made what seemed an impossible task possible. Thanks to all.Patricia T. | Overall Experience
Customer did not leave a comment.G JOSEPH P. | First Impressions
Customer did not leave a comment.sue h. | Overall Experience
Customer did not leave a comment.David L. | First Impressions
Very nice employees, very clean inside and out, very secureKhara P. | Overall Experience
The gentleman that helped me was very kind, very thorough and very helpful.Nicole L. | First Impressions
Customer did not leave a comment.Jaclyn s. | Overall Experience
Customer did not leave a comment.Amit B. | First Impressions
Customer did not leave a comment.Aaron O. | First Impressions
The Grace period isn’t long enough. Pro rating for time not used should result in a refund.Joseph A. | Overall Experience
Customer did not leave a comment.Maged G. | Overall Experience
Rude and racist staffAngela S. | First Impressions
This facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.Michael B. | Overall Experience
The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.Nancy L. | Online Move In
We waited a long time in the office area of U-Haul before we were helped.Rebecca H. | First Impressions
Customer did not leave a comment.Maged G. | First Impressions
Customer did not leave a comment.Justin F. | Overall Experience
The alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!Matthew R. | Overall Experience
Good atentionVictor M O. | Overall Experience
Clean and convenient access to storage unit, due to the drive through door remote issued to meGHEEN RANDOLPH A. | First Impressions
I felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.Judy D. | Overall Experience
Thank you for doing such a good job.Thomas J. | Overall Experience
Super helpful and friendly staff.MATTHEW E. | First Impressions
Customer did not leave a comment.Ann P. | Overall Experience
Customer did not leave a comment.DIANNA R. | Overall Experience
This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!JEFFREY W. | Online Move In
Customer did not leave a comment.Mark M. | Overall Experience
Customer did not leave a comment.Roger D. | Overall Experience
Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.Martin-Shoshanna Angela O. | First Impressions
Customer did not leave a comment.Anne S. | First Impressions
Customer did not leave a comment.Teresa K. | First Impressions
Customer did not leave a comment.Brian P. | First Impressions
Uhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.Lauren T. | Overall Experience
Local, convenient and friendly staffAndrew V. | First Impressions
Never had an issue. Employees were great when I did interact with themmatt s. | Overall Experience
Customer did not leave a comment.David H. | Overall Experience
Guy the checked me in was more concerned with his phone (texting) than checking me in.Berl D. | First Impressions
Always a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.Peggy L. | Overall Experience
Customer did not leave a comment.Catherine C. | Overall Experience
Stressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!Tristan R. | First Impressions
Customer did not leave a comment.Patricia T. | First Impressions
Customer did not leave a comment.Julie F. | Overall Experience
Customer did not leave a comment.Jason L. | First Impressions
GreatvstaffNate J. | First Impressions
not enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.Scott V. | First Impressions
Customer did not leave a comment.Jeanne Z. | Overall Experience
Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?cade d. | Overall Experience
Customer did not leave a comment.robert m. | First Impressions
Customer did not leave a comment.JOHN M. | Overall Experience
The security elements are amazing!Christopher R. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Roger D. | First Impressions
The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.Gregory D. | Overall Experience
Customer did not leave a comment.KATHERINE W. | Overall Experience
Easy access from interstate and nice facility.Diego L. | Overall Experience
Customer did not leave a comment.Sarah S. | First Impressions
Better facility and 1/4 the cost of our old placeSteven B. | First Impressions
Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brendabrenda b. | Overall Experience
Customer did not leave a comment.Fern T. | First Impressions
Customer did not leave a comment.Philip C. | Overall Experience
The inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.Maureen M. | Overall Experience
The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.Sean B. | First Impressions
Customer did not leave a comment.MICHAELA B. | Overall Experience
Customer did not leave a comment.Marian F. | First Impressions
Customer did not leave a comment.Mark B. | First Impressions
Love the drive in facility and easy reservations!Daniel B. | Online Move In
Customer did not leave a comment.Tim P. | First Impressions
:-)GREGORY F. | First Impressions
Having previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !glenn j. | First Impressions
Great service I just get rid trailer Ken Harryken h. | Overall Experience
I have never seen a cleaner storage facility. Great staff!Samuel W. | Overall Experience
Super friendly and helpful staff!Philip C. | First Impressions
Customer did not leave a comment.Shana H. | Online Move In
Very friendly and professional staff at the Tualatin UHaul facility. One member was learning the robes behind the desk and her fellow workers helped her though the process of renting me the unit as well as checking in the trailer. I would highly recommend this site having used another local non-UHaul storage facility in the past where the staff had been difficult to find.Samuel W. | First Impressions
Customer did not leave a comment.Katherine C. | Overall Experience
Customer did not leave a comment.Ruth R. | Overall Experience
I was going to go to the place across the street before I realize they had exorbitant prices and standards that made it difficult to utilize their services. Lucky for me, uhaul was available for less and a better service!RICHARD S. | Overall Experience
Had a great customer service experience at this facility.Jesus S. | Overall Experience
Customer did not leave a comment.Kurt W. | Overall Experience
I never asked to have anything in storage I feel very riped off. I should have never had anything in storage the things did not even belong to me. Poor managementJEANNE S. | Overall Experience
Best storage set-up I have experiencedbruce d. | Overall Experience
Customer did not leave a comment.Marc T. | Overall Experience
We had the best customer service experience from Eli. He was very accommodating to our needs. We were very impressed with the facility. Recommended this place to friends and families.Jesus S. | First Impressions
Only feedback is that the alarm would consistently go off when I was accessing or leaving my unit - even when I used my remote access button to get into the garage. It was fine, it always eventually shut off, but if there’s one recommendation I’ve got it’s to fix that. Everything else was great regarding my experience.Annalee C. | Overall Experience
The people that work at this U-Haul in Lake Oswego are absolutely wonderful trained well and very very nice.brenda b. | Overall Experience
Great Staff!Concepcion C. | Overall Experience
Customer did not leave a comment.DALE A. | Overall Experience
Herman and Eli were wonderful in helping with an unusual billing matter, and the entire staff has always been friendly, knowledgeable and professional each time we’ve interacted with them. We will most definitely be back for our storage and/or truck rental needs! Thank you!!!Cristi P. | Overall Experience
Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.Alynn V. | First Impressions
ThanksLadislao V. | First Impressions
Customer did not leave a comment.Trip T. | Overall Experience
The Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.James M. | Overall Experience
Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!Theresa S. | First Impressions
Customer did not leave a comment.Michele L. | Overall Experience
Customer did not leave a comment.Holly D. | First Impressions
I had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get themRobert H. | First Impressions
Customer did not leave a comment.brandon s. | Overall Experience
Herman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!Kathleen C. | First Impressions
Customer did not leave a comment.NICOLE S. | First Impressions
Customer did not leave a comment.Cara G. | Overall Experience
All of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.Karey W. | Overall Experience
Super clean, reasonable rates, great service.Robert M. | Overall Experience
Clean, good security, good lighting, I feel safe going thereKathryn J. | Online Move In
Nicest Uhaul facility I have ever seen!! This is a whole new level of storage facility!Scott C. | Overall Experience
Customer did not leave a comment.Judy P. | Overall Experience
The Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!Mikalan M. | Online Move In
Customer did not leave a comment.Ewa C. | First Impressions
Customer did not leave a comment.Aaron B. | First Impressions
Customer did not leave a comment.Lynn R. | Overall Experience
Customer did not leave a comment.Trischa H. | Overall Experience
Customer did not leave a comment.Milton T. | Overall Experience
When attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.CHIPPER C. | First Impressions
Eli the store manager knows how to treat customers and is well informed about the business.Daniel M. | First Impressions
Customer did not leave a comment.Paul C. | Overall Experience
Wonderful experience, will sure use you guys in the futureNelly J. | Overall Experience
Customer did not leave a comment.carolina v. | First Impressions
Sarah (I hope I got her name correctly, went above and beyond to help me , she was extremely helpful) I couldn’t be any more appreciativeNelly J. | First Impressions
I'm sorry that it made you sad that I moved out but I would be sadder than you if I kept my things stored there longer than necessary! Just kidding, but yes, if I were to need such a facility in the future I definitely would come back to U-Haul. Thank you for everything! Glenn JacobsonGlenn J. | Overall Experience
excellentDonald N. | First Impressions
I had nothing but problems with the accounting department. Mix ups happened on a regular basis. There was no one to talk to when an accounting error occurred. No one seemed to know what to do. The last straw was when someone charged my unit to my mother's account even though I had set up automatic withdrawal from my account and it had been active for months.Linnie T. | Overall Experience
Customer did not leave a comment.CAROLYN P. | Overall Experience
Far superior to the other storage facility I recently used. Attitude, helpfulness, friendliness created a positive experience. I appreciate Eli’s knowledge in assisting me, I had a moving truck and movers in a period of an hour. Thank youJulie W. | Overall Experience
Everyone I interacted with were so nice and pleasant to deal with. The registration process was easy. I felt that the storage facility was not only clean but very secure. I liked being able to unload in a dry inside place while it rained like crazy outside. But it was the lower rental fee and no hidden costs that initially brought me to this facility. I will definitely recommend it to others.Crystal S. | Overall Experience
Great staff and very well secured. The convenience of accessing your unit at anytime, couldn't ask for anything more from this company. I will recommend this location to anyone and will use them again if needed.bobbi k. | Overall Experience
Customer did not leave a comment.Anthony R. | First Impressions
Stupid loud alarms, slow customer service, broken doors half the time. No discount for moving out sooner. Not for the customer, all about the $$$Christina M. | Overall Experience
Customer did not leave a comment.chris h. | First Impressions
Customer did not leave a comment.doug j. | First Impressions
I had a moving situation of urgency. I explained what I needed to Liam? General Manager. In short order he had me set up with a moving truck, movers and a storage unit. I could not have asked for a smoother process. Delighted with the service.Julie W. | First Impressions
It was a very easy process.Todd K. | First Impressions
The floors of the warehouse looked like they were never swept. There was a sticky spot right in front of my unit the whole time I had one. Also I moved out on the first, and after calling multiple times and being told the manager would get ahold of me, I had to call again almost two weeks later, to close my account and get my refund. It’s in a great location, but other then that, nothing good to say.Chelsea R. | Overall Experience
Customer did not leave a comment.gail N. | First Impressions
Customer did not leave a comment.Nicole H. | Overall Experience
Amazing experience. Very clean facility and really, really nice staff! We have recommended this specific Uhaul to many people for trucks or the units.Ryan A. | Overall Experience
Great facility, clean, well maintained, safe and helpful staff! Excellent set up! Thanks for the great fit!jen m. | Overall Experience
They were rather busy at times when I came in there and could have used a couple extra peoplesusan j. | Overall Experience
Customer did not leave a comment.Maiya B. | Overall Experience
Customer did not leave a comment.George O. | Overall Experience
We are interested in your business servicesPaul L. | First Impressions
Customer did not leave a comment.Ryan A. | First Impressions
Customer did not leave a comment.JOHN M. | First Impressions
well maintained facility with the drive through bay for loading/unloading. Staff was always friendly, helpful, and knowledgeable about their services.Eli G. | Overall Experience
N/aMary K. | Overall Experience
Great service.dean a. | First Impressions
A good experience for never having rented a storage unit! Thank you!Toni M. | First Impressions
Ashley was very helpful and supportiveGary V. | Overall Experience
Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.Shirley Y. | First Impressions
Over the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpfulMelissa V. | Overall Experience
Only customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,Amal c. | Overall Experience
Great staff Thanks for all your help.Gene B. | Overall Experience
Good experience.Daris R. | First Impressions
Need more front counter presence on weekends. Thanks,Paul C. | First Impressions
I was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.Diane L. | Overall Experience
Very easy to rent my storage space!maria b. | First Impressions
Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. ThanksPat K. | First Impressions
Fast. Friendly. Clean. Convenient.GARY S. | First Impressions
Friendly and efficient. Another great LO U Haul experience.Robert M. | First Impressions
Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.ben b. | Overall Experience
They help out a lotbrandon s. | First Impressions
Thank youMatt R. | Overall Experience
The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.Amanda Lorraine j. | First Impressions
Great experience!! Will rent from u-haul again!! ThanksLEONARD M. | Overall Experience
Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.daina s. | First Impressions
The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.Leillanie Y. | First Impressions
The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.Kristen P. | First Impressions
When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contactedcynthia w. | Overall Experience
I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.Linnie T. | First Impressions
Staff was very helpful, facility is clean.Mike H. | First Impressions
Robb is a dedicated manager and hard worker. give him a raise!KRISTI R. | Overall Experience
Thank you !Joseph M. | First Impressions
Excellent in every respect..terri n. | First Impressions
Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!Nicole N. | First Impressions
very friendly and professionaljohn a. | First Impressions
Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.Gary S. | First Impressions
Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.Destry S. | First Impressions
SoBlake m. | Overall Experience
Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.Elizabeth L. | Overall Experience
We were impressed at how well kept and nice the facility was.LESTER S. | Overall Experience
I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incompleteElizabeth L. | First Impressions
Great customer service. Easy access to my RV.JUDY M. | Overall Experience
I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.Michael S. | Overall Experience
no commentsMaurice C. | Overall Experience
Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!Michael A. | Overall Experience
Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.Ingrid B. | Overall Experience
Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.Jeanene P. | Overall Experience
Very friendly staff, thank you! Go woman power!Susan T. | Overall Experience
Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.KEN G. | Overall Experience
Very nice and helpful employees. Process was simple.Lorie J. | First Impressions
The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.Suzanne R. | Overall Experience
UBox service delivery and pickup was excellent!Lloyd L. | Overall Experience
Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.Amal c. | First Impressions
We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.Jessina M. | Overall Experience
Staff was very helpful, place was very clean and well lit.Brian H. | Overall Experience
After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.JOHN M. | Overall Experience
Thanks for your assistance. Everyone was helpful and friendly.Tedde M. | Overall Experience
thanks for help with delivery of my u-boxesPHIL L. | Overall Experience
Rough in the begging but ended wellRobin G. | First Impressions
Excellent service. Robert made the process quick and simple.Henry M. | First Impressions
Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank youPatricia R. | Overall Experience
Robert and his team are top notch! I shall definitely recommend them! John McCormickJohn M. | Overall Experience
What a bunch of really great people! Must have a great boss.brenda b. | First Impressions
The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.Nancy R. | Overall Experience
Very good to work withPAUL J. | First Impressions
The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.Shannon M. | Overall Experience
GreatKelley K. | Overall Experience
Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!Shannon M. | First Impressions
A great facility with great staff.Austin P. | Overall Experience
One of the best storage and uHaul places ever!Talismae M. | Overall Experience
Very good serviceBob R. | Overall Experience
Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.Joshua B. | Overall Experience
I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.Teresa P. | Overall Experience
The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.mark v. | Overall Experience
My belongings were very well protected and it was easy to access them as I made the move here from Ohio.rennie b. | Overall Experience
Even though short a driver, showed up in timejane E. | Overall Experience
Very friendly and hassle-freeKelley K. | First Impressions
Fast and friendly ThanksSean K. | First Impressions
Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rudeBelinda A. | First Impressions
Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!nancy n. | Overall Experience
I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.Mikalan M. | Overall Experience
no commentsMARIA B. | Overall Experience
We had an awesome experience with you...mona k. | Overall Experience
Clean, quick, and efficient.Ian G. | Overall Experience
Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.janet c. | Overall Experience
Great service!ALEX S. | Overall Experience
The manager was awesome to me. Very welcoming and explained so much!Talismae M. | Reservation
Thank you all for making my move a smooth one!!!kathy s. | Overall Experience
I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.Helen C. | Overall Experience
GreatSteven W. | Reservation
excellent storeSusana C. | Overall Experience
PDavid V. | Overall Experience
great locationCameron R. | Overall Experience
Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.Joseph H. | Overall Experience
Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.Suzanne L. | Overall Experience
Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.Mikhel H. | Overall Experience
Very helpful and friendly staff!! Totally recommend the place.Ginnell C. | Overall Experience
The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.Amanda W. | Overall Experience
N/aRebecca M. | Overall Experience
I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.charlize g. | Overall Experience
Gave me the option to accomplish a very difficult task easily. Thanksjames h. | Overall Experience
Very good experience.Bird C. | Overall Experience
EfficientDouglas H. | Reservation
I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.Kenneth H. | Overall Experience
I have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the managerLorna Yvonne M. | Reservation
Would use againSarah L. | Overall Experience
pod driver and coordinator were extremely helpful!!tony s. | Overall Experience
I didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!Karin A. | Overall Experience
We did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!Stephen D. | Overall Experience
Both agents I talked to were very helpful, professional and friendly. Thank you.Ranata C. | Reservation
ExcellentMike M. | Overall Experience
Excellent customer service during scheduling, drop off and pickup!Glenn H. | Overall Experience
Great place with helpful people. Explained the whole process clearly and gave excellent advicemika o. | Overall Experience
I can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.deborah l. | Overall Experience
I had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.Marsca v. | Overall Experience
Appreciated safety and cleanliness of facilityLinda D. | Overall Experience
Great!Curtis C. | Overall Experience
Everyone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!Diedre S. | Overall Experience
UHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.sarah f. | Overall Experience
Great place for storage of our RV.jack r. | Overall Experience
The uboxes need more tie down points. The 4 on the walls is not enoughDon B. | Overall Experience
I did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREATTana S. | Overall Experience
Customer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!Amber A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!