Customer Reviews for U-Haul Storage of Lake Oswego

4495 reviews

7100 SW McEwan Rd   Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

(503) 536-2412

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(503) 536-2412

7100 SW McEwan Rd
Tualatin, OR 97035
(FREE MONTH OF STORAGE!)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented numerous trailers & equipment from you folks, and most from this branch. Great people, and great customer service. This particular rental the equipment was faulty resulting in damage to my Son's vehicle. I have filed a claim to compensate my Son for the cost of the repairs to his vehicle. We will see how U-Haul handles this situation! I have never had a problem with any equipment or service previously! Thank you, Carey Ross

Carey R. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Service desk could be a little more engaged with the transition.

Liam H. 
Rating:
1.0

My receipt was never emailed to me. On hold for 38 minutes no answer.

ANDREW MARIO G. 
Rating:
5.0

Customer did not leave a comment.

Jeanne Z.  |  Overall Experience 
Rating:
3.0

When returning the rental truck, need to give a little leeway on the amount of fuel left. When I got the truck it was on tiny bit below full. I drove the truck a TOTAL of 15 miles and when I returned the truck, it was a tick below where it was. I was told that it needed to show completely full or I would be charged the failure to refuel charge and $4.50 a gallon to fill. So I had to drive the truck 3 more miles to fill the tank, at $1.10 a mile, to replace 2 gallons of gas I'd used, plus fill the tank to absolute full. In my option this is VERY poor customer service. I had rented from this location before, but dropped off at another, I was 5 miles over the allotted mileage and that location waived the overage charge. That customer service led me to rent again. I will be looking for alternative rentals in the future.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
4.0

Tomas and Miller were excellent in getting me situated!

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

shelby W. 
Rating:
5.0

Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?

cade d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  First Impressions 
Rating:
3.0

I've used this location often and I'll continue. Staff is always friendly and helpful

MICHAEL SEAN B. 
Rating:
5.0

Customer did not leave a comment.

Marralene and Ro O. 
Rating:
5.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Quick, easy, friendly. Thank you !

Lorena R. 
Rating:
5.0

The online reservation system is a little difficult to navigate. It worked better for me to deal with the manager at the location to coordinate my truck and storage rental.

KRIS STOUTT W. 
Rating:
5.0

See above

Christoph D. 
Rating:
5.0

The security elements are amazing!

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
5.0

The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.

Gregory D.  |  Overall Experience 
Rating:
4.0

Keep doing what you're doing. The difference between this location and the one in Beaverton is huge ... Lake Oswego so much better - logistics, equipment, service, everything.

Jorge C. 
Rating:
5.0

The young gentleman that helped me disconnect was very pleasant.

John S. 
Rating:
4.0

Customer did not leave a comment.

TRACY ANN E. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
1.0

My experience with Uhaul was not great. They neither showed up on time (both in Fort Collins and Hillsboro) nor tried to reach me to let me know their delay. It was always me who called them asked them when they would show up. I will never use Uhual Ubox from now on. I chose Uhaul since it was a little bit cheaper than Upack and Pod. based on my current experience, I learned a lesson and will spend a little extra money to get a better service.

Siyoung S. 
Rating:
2.0

The truck had dog hair all over the console and passenger seat. It was clearly not cleaned after the previous renter. It's pretty gross since they are supposed to be sanitized with because of covid. We have rented a uhaul van two times in the last month and both times have not been the best experience.

John D. 
Rating:
4.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Improve the U-haul on-line experience by getting rid of the gauntlet of extra services that customers are FORCED to navigate between the initial rental page and the checkout page. I'm referring to the page offering boxes, and the one for moving equipment, and the one for storage, and the one for help, and at least one or two more.

LAWRENCE M. 
Rating:
5.0

Way to many furniture pads.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Very friendly and very helpful.

Steve O. 
Rating:
5.0

Customer did not leave a comment.

DAN J. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W.  |  Overall Experience 
Rating:
5.0

Easy access from interstate and nice facility.

Diego L.  |  Overall Experience 
Rating:
5.0

Wonderful customer service. Friendly workers and very helpful. I rented a trailer and they helped both in hooking it up and unhooking it after my move.

Tau P. 
Rating:
1.0

I had reserved a 10x10 downstairs unit specifically because we had some very heavy furniture items. When we arrived, the unit we were given was changed to the 2nd floor. This location does not have an elevator, just a flight of stairs to haul up our very heavy furniture. We were extremely upset by this change and it took us twice the amount of time in a sweltering hot drop off bay. There was only one employee at cs with a line of people so check in time took a while. The cs employee gave us a unsatisfactory explanation on why reservations can be changed. Very disappointed and will not use I haul in the future.

CHRISTOPHER RYAN F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JAMES L. 
Rating:
3.0

This was the third location that my reservation was moved around to. It was very inconvenient. They forgot to include my dolly in the truck, so I had to drive back to the location to have it removed from my invoice. I was unable to get through by phone the estimated wait time was 30 minutes hold time.

PATRICIA D. 
Rating:
3.0

Check-in of the trailer: Waited over 20 minutes in line while the only person at the counter assisted a telephone caller with arranging rental of a truck for a cross-country move. There were four other in-line behind me who also had to wait. I've been in customer service/sales for over 30 years and would have simply asked the person on the phone if I could call them back in a few minutes to finalize arrangements for their move, as there were customers in the store. Instead, we all waited...and waited...and waited. Not a professional experience.

David C. 
Rating:
1.0

Customer did not leave a comment.

Dylan G. 
Rating:
5.0

Love the. Hours and availability of staff

MICHAEL L. 
Rating:
5.0

This OR location was great, but my overall experience with uhaul was terrible! My reserved trailer was unavailable 2 days before I needed to move out. My only option was to spend $2k more on a ubox. My ubox delivery was delayed. Made a reservation to pick up my box and was told they did not have my reservation and my box was not ready. After 2hrs of waiting, I called uhaul directly and was told I did indeed have a reservation, but that didn't help since my box was not ready and there were no workers to help me. I had scheduled movers with uhaul that I had to pay for 2 hrs of labor while I sat waiting to get my box since it took 3 hrs of standing on the sidewalk to finally pick up my box. I was told I would get $50 a day for my box being delayed in shipping.. havent seen that yet. Wasnt offered any other compensation for the $2,200 and 3 hrs I unexpectedly had to waste. Don't think I'll ever be using uhaul again!

Theresa B. 
Rating:
5.0

The location and MGR ELI are ALWAYS great. However, this time (not due to the location) I got a call stating I had not returned the trailer rented 5/25. I had actually delivered it early. It was an error on part of those who oversee returns and it was SO stressful. I never heard back after asking them to confirm all well, and Friday took 1/2 day off work to deal with it (lost $140.00 doing that) and it was a mistake on part of Uhaul. REALLY!!!!!!!! The lack of diligence and failure to follow they with customer cost me in the long run!! Not fair!

MALIA MARI G. 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP EDGAR C. 
Rating:
5.0

Customer did not leave a comment.

KEITH DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

CARY A. 
Rating:
1.0

We did not receive the moving blankets we ordered. The day after I returned the rental, you staff called me asking me when I was going to return the rental. I had to assure them that it was on site from the day before, and in fact two of your people "verbally" check me in on the return and stated that they would record the return in the computer... guess that never happened. Now I am waiting to see if you will credit me the fee for the moving blankets that we never received, and I have told this to 3 different U-Haul Reps... but likely we will never see that return on our credit card based on the overall lack of communication.

brian D. 
Rating:
5.0

Ez in, ez drop off, very friendly,

Terry B. 
Rating:
5.0

Customer did not leave a comment.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Need more staffing - waited in line for twenty minutes to pick up truck

WALTER MERRITT B. 
Rating:
5.0

Customer did not leave a comment.

Alberto B. 
Rating:
2.0

We had scheduled for our UBox one month in advance and at the same time scheduled for our box to be picked up by a local moving company on a Saturday at 12:00PM. When our movers went to retrieve the box Uhaul wouldn't release it because they needed a 24hr notice, however they had a month's notice. After 3 phone calls and countless transfers, I found out that my box should have been released at my requested time when my movers went, the Uhaul location just completely forgot and didn't even have me on the schedule at all. Moving across the country is complicated as it is, and the nearly 4 hour delay in us being able to get our box just completely put a halt to our move. If it wasn't for the help from our awesome movers we hired to help deal with this situation, I'd be more upset than I am.

Krystle B. 
Rating:
4.0

Customer did not leave a comment.

Linda T. 
Rating:
1.0

Employee at counter during check-in ignored us for several minutes without greeting us or telling us he would be with us shortly. He did not thank us for waiting or explain what the delay in helping us was. We arrived back before closing time but the front door was already locked and no one was around to help us with return. Very poor customer service. I am a frequent renter but will hesitate to use this location ever again.

MARY KAY G. 
Rating:
5.0

Better facility and 1/4 the cost of our old place

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY RAY W. 
Rating:
3.0

We used a location in Salem, Oregon. Everything on the pick-up end was great; issues only began after promised delivery was not made. I specifically requested the containers be left without a confirmation call. There were no missed calls on my cell and no attempts at e-mail, although we are now being told contact attempts were made while I was waiting on hold for a rep over 45 minutes trying to reach them myself first thing in the morning of the scheduled delivery date. I never reached a live person. I had previously pulled up our order# and opened an account, but the account would not link with our order. I tried confirming and putting in where we wanted the Uboxes left, but it took me to my account that says I have no orders. I finally was able to reach a rep through the chat feature, who provided a direct number to contact the delivery staff, who told me it was too late to go out the scheduled delivery date and it would be 3 more days. We got a call this morning from yet another rep telling us it will be another WEEK before they can deliver, or we can pick it up ourselves. That was not what we agreed to, but I said okay, since we have no choice. Because I said "okay" the guaranteed delivery date has been changed so you don't have to pay us the $50 a day for not delivering as scheduled? I assume you will now add additional charges for storage of our belongings, which was caused by YOUR failure to deliver and YOUR website not functioning properly. This was an expensive move across 3 time zones. All you had to do was pick up the boxes, drive them out and drop them off. We were home all day trying to reach YOU on the guaranteed delivery date. I can't even tell you how angry I am, and will NEVER use this company again for any reason, even if I have to buy my own semi truck.

lisa A. 
Rating:
5.0

Great service!

KAREN MARIE S. 
Rating:
1.0

perhaps not lie to customers?

GORDON R. 
Rating:
5.0

Staff was so helpful and nice. The place was clean and well stocked with carts. You all at this location were great!

Adrienne S. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brenda

brenda b.  |  Overall Experience 
Rating:
4.0

Gentleman that checked me in was awesome (from the Mohave Desert) - phone ringing, everything busy, but he was on it, positive, and got me hooked up and out of there in no time. Great attitude. The young woman that checked me out when I returned was efficient, professional, and helpful (small tattoo on ankle of 3 lines).

TRAVIS D S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

I ordered 24 of the plastic bins. Not only were they not available but I had to drive to another location and even then I only got 14 of them.

MARK ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Fern T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERRI COLLEEN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

I needed this to move into a condo and it was a waiting game to see when the keys would be handed to me so I didn't appreciate the web site being difficult to change my reservation and THEN, the per mile rate jumped up a full $.30 after I had to change my reservation and they are quick to cancel after only 30 minutes past the reservation time. THEN employees seemed a little too busy and didn't know about the "skip the line" when van was ready for checkout and made me wait to just hand me the keys. Checkout went smoothly and I do appreciate the month of storage for free to stage my move.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Nothing. Great people and service.

Richard H. 
Rating:
5.0

Great as usual

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Philip C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Location and staff are perfect

TOMAS C. 
Rating:
3.0

The inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.

Maureen M.  |  Overall Experience 
Rating:
3.0

I rented 13 of the moving boxes. Half of them were FILTHY and unusable without a liner. NOT OK in general but UNACCEPTABLE during a pandemic,

Diana A. 
Rating:
4.0

My only complaint is that a couple of the boxes were damaged. On one, the side wall was separating from the pallet and the door wouldn't close. On its replacement, a piece of wood that held the front panel in place was cracked. The door functioned and we used it in spite of the crack. The covers on all but one were in excellent condition. The exception was one on which the Velcro did not hold well. We were happy with the drivers, operators, and the process.

lamar T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WILLIAM A. 
Rating:
2.0

Long lines, and no returned calls

SHANE R. 
Rating:
4.0

I have one complaint and that is the mobile app checkin didn't work. So I had to stand in line for awhile to get checked in delaying my time by an hour.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Dianne S. 
Rating:
5.0

Great staff. Excellent experience.

CHRISTINE B. 
Rating:
5.0

The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.

Sean B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shad S. 
Rating:
5.0

Equipment was cleaned. All the lights worked when hooked-up and checked before leaving. However, the running lights kept blowing fuses when in tow not allowing safe towing at night. I've rented from uhaul many times and this is the first time experiencing this issue. I will continue to rent from uhaul. This specific facility is always helpful clean and excellent customer service.

MICHAEL SEAN B. 
Rating:
5.0

Customer did not leave a comment.

Bienvenido Q. 
Rating:
5.0

My only issue is when I have tried to contact the UHaul where i was supposed to be on my Uhaul, I can never gt hold of anyone. Always sent to a Universal agent.

Kyle S. 
Rating:
1.0

My paperwork was given to somone else. I didn't realize until I got to the van and noticed a $60k difference in mileage. I went back in and they didn't give me a copy of the correct one. Just a draft receipt so I had no record other than a photo I took of the mileage and gas. The van smelled like sweat. I had to drive with the window down. Everytime (3) I have rented from this location there has been some sort of problem at pickup. Wrong contract. Self check-in and the store gave the van to someone else so that when I got there someone else was driving off with the vehicle the app sent me to. THey had to cancel my order and enter it again. Defeats the point of online check-in.

CAMERON MALCOLM G. 
Rating:
5.0

We have rented numerous times from here, and they are great!

NANCY MARIE D. 
Rating:
4.0

Customer did not leave a comment.

MICHAELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marian F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
4.0

Who ever was working 5/2 needs a bonus. He had to cover for 3 others that didn't show up for work that day. This is the second time I was there on a weekend and employees hasn't shown up for work, you may want to reevaluate your weekend help. Otherwise I was happy with your location.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Roberto B. 
Rating:
1.0

I had a horrific experience with all three U-Haul locations I went to. This company is terribly managed and incredibly disorganized. I reserved a storage unit and they didn't even have one available after I made the reservation. They messed up my u-Haul truck reservation as well and gave me the wrong type of truck for a one-way move so I had to drive an hour out of my way to pick up a different truck and then get it fixed up with an auto transport. The U-Haul that I went to to hook up the auto transport gave our reservation to another client so we had to straighten all of that out which took another hour. After all this hassle U-Haul did nothing to make it better no apology no discount no refund nothing! To be honest I just would have wanted them to do what they said they would do and I have some goddamn customer service! Next time I move I'm going to look up every other possible option I'm never recommending U-Haul to anyone I know ever!

RUTH MICHELLE F. 
Rating:
1.0

We had to wait in line for over an hour because there was only one employee working. He said three people called out so he was just doing his best but it should not have taken that long to return a truck and buy some boxes.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

SHERYL MARIE S. 
Rating:
4.0

I'd prefer the default to always be an online pickup. When I got there, the door was locked (7:45pm) and I was just lucky that an employee came over, otherwise I wouldn't have been able to get my van.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

NATALIE MARIE S. 
Rating:
4.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

The check in and out was smooth.

BERNARD RAYMOND S. 
Rating:
5.0

Love the drive in facility and easy reservations!

Daniel B.  |  Online Move In 
Rating:
3.0

The truck was disgusting. Previous renter spilled something sweet all over the steering wheel, arm rest and dashboard. I had to clean it once I got to my house before I drove it again.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
1.0

Don't delay pickup and collection of pods. Moving is a time critical process

Roee S. 
Rating:
5.0

very helpful with our issues regarding the pick up for the truck

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE J. 
Rating:
5.0

Staff was great

KRISTI ANN V. 
Rating:
5.0

Fast check out

BRIAN D. 
Rating:
5.0

:-)

GREGORY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARNOLDO M. 
Rating:
5.0

Having previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !

glenn j.  |  First Impressions 
Rating:
5.0

Great service I just get rid trailer Ken Harry

ken h.  |  Overall Experience 
Rating:
5.0

I have never seen a cleaner storage facility. Great staff!

Samuel W.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff!

Philip C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana H.  |  Online Move In 
Rating:
5.0

Very friendly and professional staff at the Tualatin UHaul facility. One member was learning the robes behind the desk and her fellow workers helped her though the process of renting me the unit as well as checking in the trailer. I would highly recommend this site having used another local non-UHaul storage facility in the past where the staff had been difficult to find.

Samuel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth R.  |  Overall Experience 
Rating:
5.0

I was going to go to the place across the street before I realize they had exorbitant prices and standards that made it difficult to utilize their services. Lucky for me, uhaul was available for less and a better service!

RICHARD S.  |  Overall Experience 
Rating:
5.0

Had a great customer service experience at this facility.

Jesus S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt W.  |  Overall Experience 
Rating:
1.0

I never asked to have anything in storage I feel very riped off. I should have never had anything in storage the things did not even belong to me. Poor management

JEANNE S.  |  Overall Experience 
Rating:
5.0

Best storage set-up I have experienced

bruce d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc T.  |  Overall Experience 
Rating:
5.0

We had the best customer service experience from Eli. He was very accommodating to our needs. We were very impressed with the facility. Recommended this place to friends and families.

Jesus S.  |  First Impressions 
Rating:
5.0

Only feedback is that the alarm would consistently go off when I was accessing or leaving my unit - even when I used my remote access button to get into the garage. It was fine, it always eventually shut off, but if there’s one recommendation I’ve got it’s to fix that. Everything else was great regarding my experience.

Annalee C.  |  Overall Experience 
Rating:
5.0

The people that work at this U-Haul in Lake Oswego are absolutely wonderful trained well and very very nice.

brenda b.  |  Overall Experience 
Rating:
5.0

Great Staff!

Concepcion C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE A.  |  Overall Experience 
Rating:
5.0

Herman and Eli were wonderful in helping with an unusual billing matter, and the entire staff has always been friendly, knowledgeable and professional each time we’ve interacted with them. We will most definitely be back for our storage and/or truck rental needs! Thank you!!!

Cristi P.  |  Overall Experience 
Rating:
4.0

Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.

Alynn V.  |  First Impressions 
Rating:
4.0

Thanks

Ladislao V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trip T.  |  Overall Experience 
Rating:
5.0

The Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.

James M.  |  Overall Experience 
Rating:
5.0

Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!

Theresa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Holly D.  |  First Impressions 
Rating:
5.0

I had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get them

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon s.  |  Overall Experience 
Rating:
5.0

Herman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!

Kathleen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara G.  |  Overall Experience 
Rating:
5.0

All of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.

Karey W.  |  Overall Experience 
Rating:
5.0

Super clean, reasonable rates, great service.

Robert M.  |  Overall Experience 
Rating:
5.0

Clean, good security, good lighting, I feel safe going there

Kathryn J.  |  Online Move In 
Rating:
5.0

Nicest Uhaul facility I have ever seen!! This is a whole new level of storage facility!

Scott C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy P.  |  Overall Experience 
Rating:
5.0

The Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!

Mikalan M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ewa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trischa H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Milton T.  |  Overall Experience 
Rating:
3.0

When attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.

CHIPPER C.  |  First Impressions 
Rating:
5.0

Eli the store manager knows how to treat customers and is well informed about the business.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  Overall Experience 
Rating:
5.0

Wonderful experience, will sure use you guys in the future

Nelly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolina v.  |  First Impressions 
Rating:
5.0

Sarah (I hope I got her name correctly, went above and beyond to help me , she was extremely helpful) I couldn’t be any more appreciative

Nelly J.  |  First Impressions 
Rating:
5.0

I'm sorry that it made you sad that I moved out but I would be sadder than you if I kept my things stored there longer than necessary! Just kidding, but yes, if I were to need such a facility in the future I definitely would come back to U-Haul. Thank you for everything! Glenn Jacobson

Glenn J.  |  Overall Experience 
Rating:
5.0

excellent

Donald N.  |  First Impressions 
Rating:
1.0

I had nothing but problems with the accounting department. Mix ups happened on a regular basis. There was no one to talk to when an accounting error occurred. No one seemed to know what to do. The last straw was when someone charged my unit to my mother's account even though I had set up automatic withdrawal from my account and it had been active for months.

Linnie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN P.  |  Overall Experience 
Rating:
5.0

Far superior to the other storage facility I recently used. Attitude, helpfulness, friendliness created a positive experience. I appreciate Eli’s knowledge in assisting me, I had a moving truck and movers in a period of an hour. Thank you

Julie W.  |  Overall Experience 
Rating:
5.0

Everyone I interacted with were so nice and pleasant to deal with. The registration process was easy. I felt that the storage facility was not only clean but very secure. I liked being able to unload in a dry inside place while it rained like crazy outside. But it was the lower rental fee and no hidden costs that initially brought me to this facility. I will definitely recommend it to others.

Crystal S.  |  Overall Experience 
Rating:
5.0

Great staff and very well secured. The convenience of accessing your unit at anytime, couldn't ask for anything more from this company. I will recommend this location to anyone and will use them again if needed.

bobbi k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R.  |  First Impressions 
Rating:
1.0

Stupid loud alarms, slow customer service, broken doors half the time. No discount for moving out sooner. Not for the customer, all about the $$$

Christina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug j.  |  First Impressions 
Rating:
5.0

I had a moving situation of urgency. I explained what I needed to Liam? General Manager. In short order he had me set up with a moving truck, movers and a storage unit. I could not have asked for a smoother process. Delighted with the service.

Julie W.  |  First Impressions 
Rating:
5.0

It was a very easy process.

Todd K.  |  First Impressions 
Rating:
1.0

The floors of the warehouse looked like they were never swept. There was a sticky spot right in front of my unit the whole time I had one. Also I moved out on the first, and after calling multiple times and being told the manager would get ahold of me, I had to call again almost two weeks later, to close my account and get my refund. It’s in a great location, but other then that, nothing good to say.

Chelsea R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gail N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Amazing experience. Very clean facility and really, really nice staff! We have recommended this specific Uhaul to many people for trucks or the units.

Ryan A.  |  Overall Experience 
Rating:
5.0

Great facility, clean, well maintained, safe and helpful staff! Excellent set up! Thanks for the great fit!

jen m.  |  Overall Experience 
Rating:
4.0

They were rather busy at times when I came in there and could have used a couple extra people

susan j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maiya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
5.0

We are interested in your business services

Paul L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  First Impressions 
Rating:
5.0

well maintained facility with the drive through bay for loading/unloading. Staff was always friendly, helpful, and knowledgeable about their services.

Eli G.  |  Overall Experience 
Rating:
5.0

N/a

Mary K.  |  Overall Experience 
Rating:
5.0

Great service.

dean a.  |  First Impressions 
Rating:
4.0

A good experience for never having rented a storage unit! Thank you!

Toni M.  |  First Impressions 
Rating:
5.0

Ashley was very helpful and supportive

Gary V.  |  Overall Experience 
Rating:
5.0

Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.

Shirley Y.  |  First Impressions 
Rating:
5.0

Over the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpful

Melissa V.  |  Overall Experience 
Rating:
5.0

Only customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,

Amal c.  |  Overall Experience 
Rating:
5.0

Great staff Thanks for all your help.

Gene B.  |  Overall Experience 
Rating:
5.0

Good experience.

Daris R.  |  First Impressions 
Rating:
5.0

Need more front counter presence on weekends. Thanks,

Paul C.  |  First Impressions 
Rating:
3.0

I was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.

Diane L.  |  Overall Experience 
Rating:
5.0

Very easy to rent my storage space!

maria b.  |  First Impressions 
Rating:
5.0

Love this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks

Pat K.  |  First Impressions 
Rating:
5.0

Fast. Friendly. Clean. Convenient.

GARY S.  |  First Impressions 
Rating:
5.0

Friendly and efficient. Another great LO U Haul experience.

Robert M.  |  First Impressions 
Rating:
3.0

Good service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.

ben b.  |  Overall Experience 
Rating:
5.0

They help out a lot

brandon s.  |  First Impressions 
Rating:
5.0

Thank you

Matt R.  |  Overall Experience 
Rating:
5.0

The staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.

Amanda Lorraine j.  |  First Impressions 
Rating:
5.0

Great experience!! Will rent from u-haul again!! Thanks

LEONARD M.  |  Overall Experience 
Rating:
5.0

Angelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.

daina s.  |  First Impressions 
Rating:
5.0

The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.

Leillanie Y.  |  First Impressions 
Rating:
2.0

The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.

Kristen P.  |  First Impressions 
Rating:
4.0

When we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted

cynthia w.  |  Overall Experience 
Rating:
2.0

I love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.

Linnie T.  |  First Impressions 
Rating:
5.0

Staff was very helpful, facility is clean.

Mike H.  |  First Impressions 
Rating:
5.0

Robb is a dedicated manager and hard worker. give him a raise!

KRISTI R.  |  Overall Experience 
Rating:
5.0

Thank you !

Joseph M.  |  First Impressions 
Rating:
5.0

Excellent in every respect..

terri n.  |  First Impressions 
Rating:
5.0

Everything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!

Nicole N.  |  First Impressions 
Rating:
5.0

very friendly and professional

john a.  |  First Impressions 
Rating:
5.0

Robert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.

Gary S.  |  First Impressions 
Rating:
5.0

Rob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.

Destry S.  |  First Impressions 
Rating:
5.0

So

Blake m.  |  Overall Experience 
Rating:
1.0

Made resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.

Elizabeth L.  |  Overall Experience 
Rating:
5.0

We were impressed at how well kept and nice the facility was.

LESTER S.  |  Overall Experience 
Rating:
1.0

I came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete

Elizabeth L.  |  First Impressions 
Rating:
5.0

Great customer service. Easy access to my RV.

JUDY M.  |  Overall Experience 
Rating:
5.0

I did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.

Michael S.  |  Overall Experience 
Rating:
5.0

no comments

Maurice C.  |  Overall Experience 
Rating:
4.0

Your storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!

Michael A.  |  Overall Experience 
Rating:
5.0

Tammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.

Ingrid B.  |  Overall Experience 
Rating:
5.0

Manager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.

Jeanene P.  |  Overall Experience 
Rating:
5.0

Very friendly staff, thank you! Go woman power!

Susan T.  |  Overall Experience 
Rating:
5.0

Best storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.

KEN G.  |  Overall Experience 
Rating:
5.0

Very nice and helpful employees. Process was simple.

Lorie J.  |  First Impressions 
Rating:
5.0

The manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.

Suzanne R.  |  Overall Experience 
Rating:
5.0

UBox service delivery and pickup was excellent!

Lloyd L.  |  Overall Experience 
Rating:
5.0

Very helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.

Amal c.  |  First Impressions 
Rating:
5.0

We had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.

Jessina M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful, place was very clean and well lit.

Brian H.  |  Overall Experience 
Rating:
2.0

After doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.

JOHN M.  |  Overall Experience 
Rating:
5.0

Thanks for your assistance. Everyone was helpful and friendly.

Tedde M.  |  Overall Experience 
Rating:
5.0

thanks for help with delivery of my u-boxes

PHIL L.  |  Overall Experience 
Rating:
3.0

Rough in the begging but ended well

Robin G.  |  First Impressions 
Rating:
5.0

Excellent service. Robert made the process quick and simple.

Henry M.  |  First Impressions 
Rating:
5.0

Great service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you

Patricia R.  |  Overall Experience 
Rating:
5.0

Robert and his team are top notch! I shall definitely recommend them! John McCormick

John M.  |  Overall Experience 
Rating:
5.0

What a bunch of really great people! Must have a great boss.

brenda b.  |  First Impressions 
Rating:
5.0

The storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.

Nancy R.  |  Overall Experience 
Rating:
5.0

Very good to work with

PAUL J.  |  First Impressions 
Rating:
5.0

The storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.

Shannon M.  |  Overall Experience 
Rating:
5.0

Great

Kelley K.  |  Overall Experience 
Rating:
5.0

Robert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!

Shannon M.  |  First Impressions 
Rating:
5.0

A great facility with great staff.

Austin P.  |  Overall Experience 
Rating:
5.0

One of the best storage and uHaul places ever!

Talismae M.  |  Overall Experience 
Rating:
5.0

Very good service

Bob R.  |  Overall Experience 
Rating:
5.0

Amazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.

Joshua B.  |  Overall Experience 
Rating:
3.0

I only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.

Teresa P.  |  Overall Experience 
Rating:
5.0

The driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.

mark v.  |  Overall Experience 
Rating:
5.0

My belongings were very well protected and it was easy to access them as I made the move here from Ohio.

rennie b.  |  Overall Experience 
Rating:
5.0

Even though short a driver, showed up in time

jane E.  |  Overall Experience 
Rating:
5.0

Very friendly and hassle-free

Kelley K.  |  First Impressions 
Rating:
5.0

Fast and friendly Thanks

Sean K.  |  First Impressions 
Rating:
5.0

Melinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude

Belinda A.  |  First Impressions 
Rating:
5.0

Robert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!

nancy n.  |  Overall Experience 
Rating:
5.0

I’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.

Mikalan M.  |  Overall Experience 
Rating:
5.0

no comments

MARIA B.  |  Overall Experience 
Rating:
5.0

We had an awesome experience with you...

mona k.  |  Overall Experience 
Rating:
5.0

Clean, quick, and efficient.

Ian G.  |  Overall Experience 
Rating:
5.0

Did not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.

janet c.  |  Overall Experience 
Rating:
5.0

Great service!

ALEX S.  |  Overall Experience 
Rating:
5.0

The manager was awesome to me. Very welcoming and explained so much!

Talismae M.  |  Reservation 
Rating:
4.0

Thank you all for making my move a smooth one!!!

kathy s.  |  Overall Experience 
Rating:
4.0

I had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.

Helen C.  |  Overall Experience 
Rating:
5.0

Great

Steven W.  |  Reservation 
Rating:
5.0

excellent store

Susana C.  |  Overall Experience 
Rating:
5.0

P

David V.  |  Overall Experience 
Rating:
5.0

great location

Cameron R.  |  Overall Experience 
Rating:
5.0

Great and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.

Joseph H.  |  Overall Experience 
Rating:
5.0

Clerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.

Suzanne L.  |  Overall Experience 
Rating:
5.0

Though I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.

Mikhel H.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!! Totally recommend the place.

Ginnell C.  |  Overall Experience 
Rating:
5.0

The storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.

Amanda W.  |  Overall Experience 
Rating:
4.0

N/a

Rebecca M.  |  Overall Experience 
Rating:
2.0

I moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.

charlize g.  |  Overall Experience 
Rating:
5.0

Gave me the option to accomplish a very difficult task easily. Thanks

james h.  |  Overall Experience 
Rating:
4.0

Very good experience.

Bird C.  |  Overall Experience 
Rating:
5.0

Efficient

Douglas H.  |  Reservation 
Rating:
1.0

I entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Both agents I talked to were very helpful, professional and friendly. Thank you.

Ranata C.  |  Reservation 
No reviews have been submitted for this location.

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