Wonderful service! All of my previous items were safe and sound for 5 years with U-Haul. I’m so very grateful. Thank you!
Charity Thayer | Overall Experience
Customer Reviews for U-Haul Storage of Lawrence
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They don’t even have elevators u have to carry everything to your storage on the upper levels
RAELYN JACKSON | Online Move InThe restroom was acceptable, except for the toilet. Someone forgot or didn't care that it was a public restroom. They probably don't keep their home tidy. The staff was fantastic. I forgot my code to get in. So I took my driver's license & they reset it so I could get in to retrieve my belongings. Thank you so much
Rena Dean | Overall ExperienceNo way to get assistance with storage unit when the key pad isn't working. The after hour number listed, no one answers nor calls back. Not able to speak to a manager about issue. Horrible experience for my first time at this location.
LINDSEY MARTIN | First ImpressionsRoof leaked and had to throw away almost everything we had in storage
William Wiedman | Overall ExperienceStaff was helpful and the convenience of the storage location
Teresa Beatty | First ImpressionsI had the absolute worst experience ever with U-Haul.
TRACEY GARRETT | Overall ExperienceI still haven’t received my refund for my 62.00 yet cause I was done with the storage before March 1 and the restroom there is horrible
Tiffany Garrett | Overall ExperienceYou rented me a 10x10 unit that already belonged to someone else. Then told me you were out of 10x10 units so I had to get a 10x15 and you would not give me the 10x10 price for it. That is very frustrating and unprofessional.
LINDA ONEAL | First ImpressionsThey could have showed me my unit instead me walking around for 10 min looking for it
LATOYA MEDCALF | Overall ExperienceThe only comment I have is that, I only had 3 days left after my due date before I was moving out and ending my agreement. I asked was there a grace period or pro rate offered. I was told there wasn't any available programs and I had to pay for the full month even though I had all my things out of the storage unit.
PHYLLIS AMOS | Overall ExperienceMy experience was great. I had 24hr access which was amazing. I was a few days late on a payment once and they worked with me. Also moved me out online aince I moved out the day my bill was due. Amazing experience.
Anestazia Fowler | Overall ExperienceFlawless!
Stacy Offer Sr | Overall ExperienceTwo overhead lights are out in the hall where my storage unit was located. I could not see inside at all.
Nora Sallows | Overall ExperienceBathroom was dirty. I did not expect the door to be small in a tight hallway. The garage was not working. 24/7 customer service was not available. Worst service/experience.
Chyna Bodie | First ImpressionsThe unit I rented #259 still had someone else belongings in the unit!! I had to keep a LOADED truck for 3 days and basically had to ask the Manager “ what would you want and do in this situation? Terrible customer service.. I could go on and on but I won’t…I definitely won’t be back
Shanell Donelson | Overall ExperienceI cancelled my space because it was for a piano and the only one available was on the second floor. Never even got the keys, but was still charged for 2 months.
Nathan Evans | Overall ExperienceNo light inside of individual unit hard to see inside with a flash light
Little Clemons | Overall ExperienceThe climate control part was hot, yet it is a big metal building and it's hot outside so everyone's AC is fighting to keep up but other than that everything is great so far.
amanda pate | First ImpressionsI did not have the lock I was told I would have and no one has been able to tell me why or when I will get it.
Jaymi Bolden | Online Move InInside facility is not secure. Poorly built.
Ryan Rubicz | First ImpressionsI said average because I was getting emails about being charged when I wasn’t in the storage. I told a worker that and it didn’t get back to the rest.
JASSICA CLIFTON | Overall ExperienceThey site manager is very unpleasant, rather rude and constantly complains about her job and having to do it. She’s the reason we moved out and to another storage facility. If not for her we would gladly have stayed.
Brian Wheeler | Overall ExperienceOnly thing was nasty about the facility is people going into the bathroom and having bowel movements on the floor and wiping on the wall that was nasty but other than that it was okay in the lighting need to have a permanent light not motion lights all over it because it's hard to see when the motion light goes off and you're still in there but it does not see you in the little motion lights inside the storage areas the big ones
Kim Beecher | Overall ExperienceBecause i was in hosp and couldnt make payment then went straight to nuring home they charged me late fee after late fee and refufed to work with me .until i lost my storage manger promise to give me cooler with my deceased sons pics in in and lied
Christine Whitfield | Overall Experiencethe staff was very friendly and nice
Wendell Russell | Overall ExperienceThere was a major water leak that destroyed all of my items, personal, military gear, awards, couch sofas beds, dryers, etc. my expectations for Uhaul was not remotely met. I hope I will get a fair offer to restore some sense of the lost I experienced.
Marvin Echols | Overall ExperienceThere was no lock in my unit as I was told there would be. Waiting on hold for lengthy periods of time to inform a live person. I still do not have a lock.
Amanda Beyer | Online Move InNo elevator up to the second floor was disappointing, especially since the sign in the lobby says, “…use of elevators…” and I had a lot of heavy items to store.
LELA WHITE | First ImpressionsMove-in date was 3/19 - access code and card were denied (until the 3/24). 10 calls (20+ minute wait each time) to U-Haul customer service and U-Haul office - one returned call with no voice mail. 4 visits to U-Haul office Online move-in process fail.
Anita Wasson-Dunkin | Online Move InI wasn't given the full instructions to access my unit.
Shontell ludy | Overall ExperienceMy code didn't work to get in the storage and nobody answered the intercom. I was very cold and frustrated.
Shontell ludy | First ImpressionsI think the staff was moving really slow. However, when I utilized the online services to request to move out. I still had about a week and a half to go. But Saturday the 6th I get a phone call from the manager asking had I moved all of my stuff out and if I didn’t I would be charged for another month. I thought that was rude also the storage unit I used was leaking I don’t know the extent of the damages but someone should take a lol before rental it out again. Thanks Denita Miller 317-415-5303
Denita Miller | Overall ExperienceGreat service and place was ok it had a water leak.
mark porter | Overall ExperienceCode didn’t work, couldn’t even access my storage unit.
KORTNEY SHIELDS | Online Move InThe owner and his wife are always so helpful anytime I need something. I couldn’t ask for any better service! Thank you!!
Lissa Sears | Overall ExperienceThe staff was rude and made unnecessary jokes! Told me my unit was unlocked and it wasn’t and had to wait on someone to come unlock it! Horrible horrible experience! Will never return!,
Rachael Sanders | Overall ExperienceMy access card never worked. Always had to call and ask to get in.
ERIC VANDENBURGH | Overall ExperienceNo problems
TWYLA Johnson | Overall ExperienceRented space code didn’t work. They said they would have it working by the time I came back with rented truck. Not working office closed I guess. Intercoms didn’t connect to anyone. Worst ever
YOLONDA BARTON | Overall ExperienceGood customer service and clean storage.
Anquenette MAGGARD | Overall ExperienceI utilized the storage for 2 years never having any issues at all.
Donzella Rush | Overall ExperienceThe staff is incredibly awesome! It was unfortunate that some possums / raccoons something we're running a top the wire cage that makes the top of the unit and my clothes are ruined with animal urine.
Matthew Myers | Overall ExperienceCouldn't get in to storage facility with access code that was given to me in order to put my stuff in storage
Kimberly Pierre Louis | First ImpressionsIt was my first time check in with my phone and I’ve found it interesting and convenient. Great service
Ernsly DorvilusFacility is great and very secure! Very clean!
michelle brown | First ImpressionsEveryone that helped me was very nice and helpful!
Lissa Sears | First ImpressionsVery nice 👌👌
Audrey Benberrry | First ImpressionsThe customer service was horrible. The lady was rude and even jumped at me. I almost called the police on her. I was given the wrong access code and never even got access to my storage that I paid.
Karissa Davis | Overall ExperienceThanks
REGINALD LUMPKIN | Overall ExperienceI will recommend the location when it moves to it's new location at Pendleton pike and Shadeland ave area. Service and owner was very helpful and professional.
Allen CookExceptional customer service fantastic staff!!!
Christina SchermerhornThe Manager Owen was a great member to represent Uhaul. He was very helpful and professional when I was renting a unit and using truck. I think Owen at the Pendleton Pike address deserve something special for his great customer help.
nika smithVery very smooth and reasonably priced. Equiptment was very well maintained. Thank you!
tim lesjakI hate surveys but know that these folks are very good to work with
Steven BlackEverything went well. Customer parking is a little sparse, but the equipment was top notch as always.
Thomas CaseyThe castleton location staff treated me horribly. I did not receive my confirmation call until after I tried to check into the castleton location after being denied a truck. All for the representative calling to say we overlooked your reservation. By this time I had reserved a truck at the Pendleton Pike location for 4pm 6 hours without a truck. My original reservation was for 10 am... I pick my truck up at 4pm and I reserved the 10.00 dolly for my washer and dryer and they were out. Worst move ever!!!!
Sade WatsonKeep up the good work!! Your service is outstanding!
John ReedKeep up the good work.
Jerry DingerGreat experience. Will recommend.
Richard Olt | Overall ExperienceIt was raining outside and the truck was leaking water. Alot of my things that was in the back got wet. Other than that the employees were great.
kelly WadeEverything was great" customer service is awesome and very helpful
LaQuesha StewartContinue providing excellent service. Thank you
Janet MackinsEmployee who checked us in was busy with another customer when we arrived but he said he would be right with us. As soon as he was finished with the other customer he helped us with only a short wait. All is good.
Randy DobbsStore is pretty dirty. Owen, the “owner” seemed as though he did not want to be there. The computer system was really slow. I checked in online and they said everything was good. I got to the store and nothing worked correctly. 35 minutes to rent a trailer. They also did not have the trailer that I had reserved. Making it a pain in the ass to place the trailer where I needed it.
Grant HarmanService is great and the staff is respectful and marvelous to work with. Great team , well put together. Hats off to everyone who works at this uHaul. They are awesome keep the good work up and excellent work ethics..??????
Innocent SibindiDo not use ties to hold down the dolly because was accidentally hit with force and broke the twist and got charge because it was no longer attached and didn’t even use it but in all was great
Shalonda PeckI always get great service at the U-Haul on Pendleton Pike. I’ve rented trucks on at least 15 separate occasions there as we have 4 college kids. I won’t go anywhere else! Thank you!
BRIGITTE GATESWhoever the dude was, he was very rude as hell. Never greeted us or anything. He don't know how to communicate with customers. Please do not have him at the front desk no longer. I believe he was the GM but he have horrible customer service skills.
shaniquia harwellMake sure all the lights on the trailer are working.
paul wozniak///////////
Gregory PooleThe gentleman who helped us check out, and back in, was awesome. So helpful and kind!
Angela DeFordThank you, thank you, thank you for working with my sister and I and our move. We will be very certain to use your services again.
gale davisNo complaints
Arthur AndersonEveryone was super at this location but it was raining and the truck leaked water inside from the ceiling. The truck was clean, though.
Susan SageEverything was great, all personnel were very friendly and knowledgeable as well as helpful. Would definitely recommend to family and friends, Thanks Uhaul !!!
Denise Grimes | Overall ExperienceTruck was extremely noisy seemed very old and run down
jodi bartonGreat location
Don Churchill | Overall ExperienceThis portion of the review is for the truck. 1) The cab leaks. the joint leaked during a rain storm and water ran down the drivers seat belt causing the driver to get wet. 2) the passenger side mirror did not have a set screw in it. once you started driving it would move and I was not able to see cars on the passenger side of the truck. can you imagine going through downtown Atlanta without mirrors....I did and it was VERY DANGEROUS. I was able to get tape from a rest stop, but it moved some with the tape.
Randall KatzI wish I could remember the name of the lady that help me to complete the rental process. Uhaul should look up the time sheet for the only representative at the time of my rental and congratulate her because she is good at what she does and is extremely helpful.
Stacy MontgomeryOwen was fantastic, very helpful and knowledgeable.
Eric HudsonOwen was great installing our trailer hitch. He really did his homework to ensure that what we ordered online was what was best for our vehicle, and was able to clearly explain his reasoning for updates he made to our order - it even ended up cheaper than we originally planned! After a poor experience at the Castleton location where they refused to install the hitch, it was so great working with Owen and the rest of the team at the Lawrence location and they had no problem meeting our needs!
Bryant WagnerYour man Tarez (sp?) was awesome. Pleasant, hard working, and knew his job. That guy should be given opportunities at UHaul
Reuben ZielinskiEverything went great
Tim BooherGreat customer service
Wanda WilsonCorporates phone system bad
bob herdrichI reserved a 15ft truck and spoke with them at 10:30am that they had it. Pickup time was set for 11:30. We got there at 11:15 and thwy had given the truck that I had JUST CONFIRMED away forcing me to take a 26ft truck. I will never use this location again
trichelle giddensIt was a very nice experience mr. Jackson was very helpful and I really appreciated the hard work that you guys do to make sure that my experience from U-Haul is a good one
DEBORAH MCGEEThank you!!!
lisa goertenillerOriginal pick up location was changed. Was given wrong address to the second location. Waited 2 hours in total to get my rental truck. The wrong mileage was entered at pick up. Charged wrong amount at drop off. Double charges once they fixed it. Really bad experience.
Joshua StultzMake sure back of trucks are cleaned out.
DOUG FOWLERThese guys are positive and are the best
Innocent SibindiOwen rocks
Patrick KeithThank you!
Josephine LorenzoThe representatives were all genuinely concerned and very helpful and informative, thank you for making what was very stressful for me very smooth and easy.
Denise GrimesThe staff was very friendly.
Elizabeth WilsonChristina was very friendly,prompt and professional!
Christnia ElkinsEverything was perfect
Latajha BaptisteWhen someone reserves a truck 6 weeks in advance make sure you have it available or contact the customer beforehand and let them know. Also i declined the i insurance and signed saying i was responsible for damages yet i was still charged the $14 for it...not sure i will be using again
Maurice Sims.
Erin Petty | Overall Experience