Customer Reviews for U-Haul Storage of Little Elm Aubrey

920 reviews

26778 US Hwy 380 E   Aubrey, TX 76227
(Across from Savannah)

(972) 347-5562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(972) 347-5562

26778 US Hwy 380 E
Aubrey, TX 76227
(Across from Savannah)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Not let me get a uhaul with a faulty battery and ruin my move.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Chao W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ULYSSES G. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

You are great

Dongkwon C. 
Rating:
5.0

Customer did not leave a comment.

Larry N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Autumn W.  |  Overall Experience 
Rating:
4.0

na

LINDSEY R. 
Rating:
5.0

Customer did not leave a comment.

Bessie B.  |  Overall Experience 
Rating:
5.0

Excellent customer service, friendly, knowledgeable snd helpful stall went above and beyond to help!

MAUREEN M. 
Rating:
5.0

Exactly what I needed. Great service and staff.

marcus R. 
Rating:
5.0

Had a great truck rental experience! Jared Ambrose provided great customer service! Will certainly use this location again.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Martha & B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

channing b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dzenyu M. 
Rating:
5.0

Great customer experience and very friendly.

Jamshid E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

Marcus R.  |  Overall Experience 
Rating:
5.0

The staff, both a woman at pick up and man at delivery, were both very helpful. This location was easy and efficient compared to the larger facility in McKinney. We will use this location again.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

The staff was friendly and it was apparent they have a really good system down.

JEREMIAH S. 
Rating:
5.0

The managers were exceptionally helpful and friendly. They even assisted me with certain things that I needed. I recommend them very highly

Kenneth S.  |  Overall Experience 
Rating:
5.0

The staff was amazing, professional and attentive. I'd recommend them to anyone.

DANIEL G. 
Rating:
5.0

Quick and painless, trailer was ready, in and out. Like the burger joint, will not hesitate to use this location again

JOHN V. 
Rating:
5.0

N/A

SHAWN S. 
Rating:
5.0

Nothing! This may be the best uhaul I've been to.

BAILEY H. 
Rating:
5.0

Staff were very friendly and helpful. I would definitely recommend it.

VICKIE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valentino T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timmothy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORIE H. 
Rating:
4.0

I can't think of anything. Staff was super friendly and made it easy.

Renee S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  First Impressions 
Rating:
5.0

Everything went very well and worked like a charm.

MARLON S. 
Rating:
5.0

Very polite and convenient.

Thania T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christine T.  |  First Impressions 
Rating:
5.0

This operation is awesome! The rental process was great and the owners are amazing folks. Recommend this place over three others within 5 mile radius.

NEIL M. 
Rating:
5.0

There was nothing you could have done that would have made the experience better. Will, owner/manager, worked with us on the return when access to the storage unit was delayed. Great service, compassion and willingness to be flexible are rare and greatly appreciated.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

JERRA B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Attendant was very professional and would definitely recommend anyone who needs a truck to this location. Great job

JOHANNIE J. 
Rating:
5.0

Customer did not leave a comment.

Beverly F. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Owner Will was great! I got a great rate on a truck and storage unit. I was shown around the facility and treated with A+ customer service. Couldn’t have asked for a better experience

Kevin S.  |  First Impressions 
Rating:
5.0

Outstanding customer service and no complaints, I will use them again if needed..

ERIK A. 
Rating:
5.0

Great service and great company

Brittany F. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

Homer R. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

William is so nice. My wife left her cell phone in the van. We were planning to go out of town early the next morning. I drove out there to see if the van was outside and maybe not locked. It was behind a security gate. I called the number on the front door about 9PM and William was kind enough to come out and open the gate for me to get her phone.

JODY C. 
Rating:
5.0

Customer did not leave a comment.

ROMULO B.  |  Overall Experience 
Rating:
5.0

Will and Jason were awesome. Love this place!

michael h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
4.0

Large interior storage areas (10x20') need a light inside them to be useable. Everything else was great.

Michael C.  |  Overall Experience 
Rating:
5.0

love this location. have rented equipment from them a few times. no hassles ever.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Quick and easy service! Truck was ready upon pick up

Marshall B. 
Rating:
5.0

Customer did not leave a comment.

Rickie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire P.  |  First Impressions 
Rating:
5.0

My time and usage was great. I would use them again if needed to.

Marcus J.  |  Overall Experience 
Rating:
5.0

Staff was friendly and accommodating.

RASHANA M. 
Rating:
3.0

Hay pagos que te loa dicen es después

Jose M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
5.0

The rental site was extremely helpful and I was able to extend the rental multiple times. Thank you!

JEFFREY S. 
Rating:
5.0

Best UHaul ever

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Staff was super friendly and helpful

Bill T.  |  First Impressions 
Rating:
5.0

I particularly liked the janitorial crew and they were always nice and polite and kept the facilities clean and were nice to talk to

AMANDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Britney R.  |  Overall Experience 
Rating:
5.0

The owners were so nice and pleasant.

TILANO B. 
Rating:
5.0

Great customer service. Will most certainly use again.

Debra S. 
Rating:
5.0

Uhaul overall has been a horrible experience from many moves. Just use you do to you basically being the only option. The Burke's who own/manage this location are the exception. They are amazing. That's the ONLY reason I would recommend Uhaul. THIS LOCATION ONLY

KEVIN B. 
Rating:
5.0

This Uhaul does an outstanding job with support and taking care of customers. I would recommend using them for storage and renting Uhaul trucks.

Anthony G.  |  Overall Experience 
Rating:
2.0

The a/c didn't work and it was a real problem on a 100 degree day in Texas.

JAMES THOMAS N. 
Rating:
5.0

It's all good

QADEER H. 
Rating:
5.0

EXCEPTIONAL CUSTOMER SERVICE!!!! I was impressed. Yes I will be back to this location should I have the need,

MIA L. 
Rating:
5.0

The service was great ! Barbara was friendly and helpful. The key Dropbox was very convenient.

RHONDA R. 
Rating:
5.0

Customer did not leave a comment.

Rubin L. 
Rating:
5.0

Excellent service I recommend this to all my friends I really appreciate the hospitality guy that took care of me was very friendly.

David G. 
Rating:
4.0

Customer did not leave a comment.

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

channing b.  |  First Impressions 
Rating:
5.0

They are great people.. really nice and welcoming.

Ashley E.  |  First Impressions 
Rating:
5.0

everything was good

STEVEN H. 
Rating:
5.0

Rented cargo van for local move, equipment was in amazing condition and ready when I showed up, second time i used this location and the office has always been friendly and helpful, will use again when the need is there

SHANE F. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Charlie W.  |  Overall Experience 
Rating:
4.0

I was told the fuel gauge would read 1/2 and please return it that way. The gauge was in fact, a few ticks below 1/2. I returned it properly refueled. I believe U-haul owes me for a few gallons of gasoline.

PAUL C. 
Rating:
5.0

Great customer service i would recommend this company to any one

Shelly C. 
Rating:
5.0

Excellent customer service from start to finish. Thank you for making my brief time with you a great experience.

Kendra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

I will use them again when I return

Jack M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLIE P. 
Rating:
5.0

This Aubrey, TX location always takes great care of me with friendly service, clean vehicles and quick, quick check out and check back in.

James M. 
Rating:
5.0

Customer did not leave a comment.

Sandra C.  |  Overall Experience 
Rating:
5.0

All representatives were respectful & were extremely kind. I'll definitely be back! Great experience!

APRIL B. 
Rating:
5.0

Clean and professional facility. Staff was very friendly and helpful. Excellent location and pricing

OLIVER B. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Every one at this location was very helpful and very Knowledgeable..

Shardae R. 
Rating:
5.0

Customer did not leave a comment.

FELICIA M. 
Rating:
5.0

Customer did not leave a comment.

Doyle S. 
Rating:
5.0

The managers are great, so nice and helpful. Also in a great friendly mood. It's a joy working with them and you always leave in a good mood. We've been clients here for ten plus months and it's always clean and well taken care of. Would definitely recommend

DESNI T. 
Rating:
5.0

Customer did not leave a comment.

Trokon K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Sonia O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Cole o.  |  First Impressions 
Rating:
5.0

Friendly and caring owners, they were very helpful!

Keith S. 
Rating:
5.0

Excellent service, clean facility and convenient access to the building.

Keith S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

DONNELL W. 
Rating:
5.0

Customer did not leave a comment.

shade d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
4.0

Customer did not leave a comment.

BECKI W. 
Rating:
5.0

Excellent experience. The couple went above and beyond to make sure I have everything I need whenever I was at the storage. They came to help even outside their scheduled work time. They made sure I had dolly to move my things. They shared their personal number so I could contact them with any questions or concerns I had. This is the best storage experience I have had. I highly recommend U-Haul of Little Elm, Aubrey. I would definitely use them in the future.

OZO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  Overall Experience 
Rating:
4.0

Well lit up and all the staff were friendly and very helpful to my husband and myself.

renee/robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA S. 
Rating:
5.0

Mr. Burke was very friendly and helpful. Really enjoyed going to this Uhaul office.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zucchini W.  |  Overall Experience 
Rating:
5.0

No improvement needed in ANY AREA! Wonderful and professional customer service; vehicle was perfect for needs.....clean and ran well.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

CANDY M. 
Rating:
5.0

The service we received through the managers Mr. and Mrs. Burket was exemplary. Friendly and professional. Will definitely return to this store. Customer for life.

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

Beau S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH P. 
Rating:
5.0

Nothing service was great!

DEREK D. 
Rating:
5.0

Customer did not leave a comment.

PEGGY JEAN H. 
Rating:
5.0

Customer did not leave a comment.

Jane B.  |  Overall Experience 
Rating:
5.0

Manager/owner was great! Love the customer service and the truck was great. Zero complaints.

HUGO B. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Very friendly and great service!

BRITTNEY H. 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonja S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blake W.  |  First Impressions 
Rating:
1.0

The facility does not meet the quality of the u hall storage. The temperature inside is set at 75F, no ramp or place to park the truck when moving in or out. From now on I will not trust the company; I will inspect the hallways before taking a storage. Highly recommend to drive an extra mile if you are looking for quality. Will be moving out my belongings to another U-hall storage next week.

CHRISTINE H.  |  First Impressions 
Rating:
5.0

Convenient to get to. Close to my house.

Vive D.  |  First Impressions 
Rating:
5.0

Will and team went above and beyond to help me with my rental and storage!

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

I ordered an appliance dolly and didn't find out there wasn't one until the morning of pick-up. I don't blame the location because I booked online, but I wouldn't have ordered it if I didn't need it. VERY DISAPPOINTED IN THAT! The Burkes were great!

MICHAEL R. 
Rating:
5.0

The owners are very sweet and caring! I definitely had a great experience purchasing my storage unit.

Kendra P.  |  First Impressions 
Rating:
5.0

Staff was awesome!!

Johnie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASEY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rodney e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
4.0

Loved the warm and welcoming demeanor from the workers!

nancy D. 
Rating:
5.0

Great owners / operators

Merrill N.  |  Overall Experience 
Rating:
4.0

The app did not function at all when trying to check in. I know it was not my phone as every other app worked and a speed test showed over 150gb download speed.

ZACHARY ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

By far the best service experience I have ever had at any Uhaul store. The entire interaction was a refreshing reminder of the great way customer service used to be- friendly, genuine, provides accurate information and takes time to explain it all. I'd give 10 stars if it was an option.

MARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn W.  |  First Impressions 
Rating:
5.0

Very kind and helpful. A great example of how great the service was.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nebojsa J.  |  Overall Experience 
Rating:
4.0

Thank you all for out standing service when we needed you. Thank You, Lonnie Fifer Cathryn Bjork🦋

Lonnie F.  |  Overall Experience 
Rating:
3.0

We had an outside unit, therefore evidence of rodent presence in the unit. Nothing was damaged so we didn't have any concerns. This is the reason for the Average rating.

Jeanell and john W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veda D.  |  Overall Experience 
Rating:
5.0

They were great people and help me in every way possible. I will definitely use them again

John F.  |  Overall Experience 
Rating:
4.0

The owner refunded my months rent because i only used it for one day. Very respectfully.

Debrah P.  |  Overall Experience 
Rating:
5.0

Absolutely the best service. Kind, professional, and efficient! I couldn't ask for a better experience, I was in and out! Thank you!

Christopher F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen T.  |  First Impressions 
Rating:
5.0

Great

Doyle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey S.  |  First Impressions 
Rating:
5.0

Great service.

CASEY R.  |  First Impressions 
Rating:
5.0

I love the little elm/Aubrey location. Wish it was easier to find online as a drop off location when booking a truck reservation

Krystal H.  |  First Impressions 
Rating:
2.0

I have comments but corp. Can call me 214 3109575 not the facility

Debrah P.  |  First Impressions 
Rating:
5.0

If found the staff there to be friendly, courteous and professional. I recommend this location!

KEITH A.  |  First Impressions 
Rating:
5.0

Wonderful people managing this location! They are very helpful, knowledgeable and the facility is excellent. I am very pleased.

Eric L.  |  First Impressions 
Rating:
5.0

Clean, convenient, and the owners are very nice!

JESSE R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea B.  |  Online Move In 
Rating:
5.0

The check-in process was easy, the staff was friendly.

Rene H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veda D.  |  First Impressions 
Rating:
5.0

Mr burke was extremely nice and thorough with explaining the details of the storage and the facility and the price for my 10×15 was reasonable. I recommend this storage for anyone who wants excellent customer service.

Mallory B.  |  First Impressions 
Rating:
5.0

We are very happy with our experience! I also had a very friendly and helpful staffs member help me out!

Beau S.  |  First Impressions 
Rating:
5.0

Great customer service, it was clean and the people were very helpful

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cedrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack M.  |  First Impressions 
Rating:
4.0

Edie was great!

Michael C.  |  First Impressions 
Rating:
5.0

The couple who helped us were extremely nice and professional. They were so helpful and I appreciate them. There was one concern when I arrived there were no reservation. I called and the person on the phone said no problem they’d see us Friday and there wasn’t a problem but without a solid reservation I was concerned. I do have a solid reservation for August 1 for the climate controlled units. Your security seems top notch making us very comfortable. Thank you so much and see you later this month.

desni t.  |  First Impressions 
Rating:
5.0

They were so helpful and accomadating. Made this move a lot less stressfull!

Zucchini W.  |  First Impressions 
Rating:
5.0

Move in was very easy. Unit clean and ready. Questions answered as needed. Nice that the owners wave and smile when they see us on the property. Little things like that actually matter.

Ralph P.  |  Online Move In 
Rating:
5.0

The owners are the best!!!! So helpful and friendly. Storage clean!!! Who could ask for more!!❤❤❤

Pamela D.  |  First Impressions 
Rating:
4.0

Na

Klevelandria C.  |  First Impressions 
Rating:
5.0

Great customer service! Wonderful people. Happy to do business here.

Terri B.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Tammy great. Very clean

Susan D.  |  First Impressions 
Rating:
5.0

Excellent service.

Rickie P.  |  First Impressions 
Rating:
4.0

Staff is very friendly and helpful. Like that there’s no monthly contract - can move things out when we are ready.

Myrtle R.  |  Reservation 
No reviews have been submitted for this location.

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