Customer Reviews for U-Haul Storage of Longview

2,803 reviews

364 Oregon Way   Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

(360) 577-8400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(360) 577-8400

364 Oregon Way
Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

tammy s.  |  Overall Experience 
Rating:
5.0

The Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.

Barbara A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patty M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Everything went very smoothly and I loved how easy the van was to drive.

DARLA J. 
Rating:
5.0

Customer did not leave a comment.

JARROD ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

CARRIE M. 
Rating:
5.0

Customer did not leave a comment.

KIRK L. 
Rating:
2.0

Manager was rude. When I asked why didn’t get a call about card being declined was told didn’t have time. Shouldn’t wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn’t rerent it and make extra money on it. Told her not a good way to treat people and she said that’s just the way we roll here.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Wonderful customer service!!! Amber and staff are excellent. Ratchet strap on car transport triler

NOMA H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

SULAIMAN A. 
Rating:
4.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

I am still waiting for the credit for my boxes being late. Thanks. Overall, I am very happy with how the service worked out. I would recommend U-Box to others.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Angie R. 
Rating:
5.0

Customer did not leave a comment.

Ivan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

ARLENE L. 
Rating:
5.0

Customer did not leave a comment.

DALE MARVIN B. 
Rating:
4.0

Was the best service I've ever received at a U-Haul location in my experience moving many times in my life!

MARK H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT P. 
Rating:
4.0

Customer did not leave a comment.

sergei b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARD B. 
Rating:
5.0

Totally wonderful experience, very short wait time be assisted by agent at the counter and I'd say that I was assisted even faster by the team members that securely connected the equipment to my car. Then I encountered the same speedy attention a few hours later when I returned the equipment.

MICHAEL F. 
Rating:
5.0

Service staff attentive and helpful, full if energy when hooking up trailer,cheerful and kind. If you can improve on that be my guest!

NEIL THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

SIMON C. 
Rating:
4.0

Staff was efficient and friendly. Made the return process very easy.

Scott R. 
Rating:
5.0

They are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!

dawn i.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
1.0

Your creepy employee took a picture of my identification with his personal cell phone. Now my height, weight, date of birth, eye color, donor status, and address are recorded in his phone. UNACCEPTABLE. I want to speak to a member of management immediately regarding this .

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

truck ran rough and noisier than expected. uhaul longview sent someone out right away which was great, but they said there was likely an exhaust leak. less great ... truck was already fully loaded so used as is but if there is an exhaust leak it should be fixed before the truck is next rented

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  Online Move In 
Rating:
4.0

Happy with service, will use again.

jason L. 
Rating:
5.0

It's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends 💔😢 not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone 😢 of you..take care and be safe 💖 me and my crew

raynelle s.  |  Overall Experience 
Rating:
5.0

The lady that help me was very helpful and detailed . Two thumbs up 👍 👍

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

charlotte d.  |  Overall Experience 
Rating:
5.0

I want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Thank you

teresa f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
4.0

Woman working, kind, welcoming, helpful

Alexis E. 
Rating:
2.0

Attendant plugged trailer into my truck and there was an immediate spark, blowing the truck fuses. He immediately gave me $10 out of his wallet to get fuses without me asking. Found last two fuses an auto store had. Came back, plugged trailer in, still no lights, Attendant quickly messed with wiring and lights worked. However, the trailer blew fuses again 20 miles down the road. Had to travel all over town trying to find more fuses (supply chain issue). All my other trailers work fine and MY towing lights I put on the U-Haul trailer worked. Trailer wiring is hot. When returning suggested to attendant to take trailer out of service and gave my contact information for manager to call me for credit for fuses. No call back from manager.

Matthew J. 
Rating:
5.0

The staff was knowledgeable, courteous and very helpful.

DANIEL SCOTT L. 
Rating:
5.0

👍🏻👍🏻

MICHAEL LEE M. 
Rating:
5.0

More staff and bays to speed processing

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

CARLTZ ALLEN B. 
Rating:
5.0

All smooth. Great experience

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

ora F.  |  Overall Experience 
Rating:
3.0

Nothing

GREGORY K. 
Rating:
5.0

Very professional staff who took care of getting my rental set up quickly. It was nice to see friendly staff and no matter what time of day! I will certainly return here for future rental needs!!

Michael G. 
Rating:
5.0

free donuts

ERIK J. 
Rating:
4.0

Waited in long line on a Sunday. Took over 20 minutes to conclude transaction.

LESLIE M. 
Rating:
5.0

They are better than sliced bread

Jon N.  |  Overall Experience 
Rating:
5.0

The app wouldn't work correctly to return the Uhaul. It would not let me upload pictures so it took an extra 45 minutes

DENOM THOMAS AND G. 
Rating:
5.0

the main reasons that I moved my stuff was due to lights . i know alot people use to stay jn u haul units. And was told . thats why there was no lights. I look at that as someone in upper management is not doing there job. You have onsite cameras so its easy to moniture day and night. So if the door is shut for what ever you would determam to long. Check it out. Its storage not for doing art and crafts. Or sut and read or work on projects. ?. Theres many options. Keep in mind offering 24 hours access us nice. One big thing offering that. with lighting opens up a possible libility case do to injury ect.. Put more derect lighting across from each unit so the would have to be open and when you sign in that light comes on. When door opens. Or how everyou would determan when and how light comes on. Too many option. I dont like to cplain with out a positive respnse. Thank you jimmy campbell contact# 360 200 3002

JIMMY C.  |  Overall Experience 
Rating:
4.0

Masks shouldn’t be required, luckily they had some on hand.

Daniel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BROOKE E. 
Rating:
3.0

Have truck damage already documented. Upon pick up, many scratches and dents to truck that were not documented. Unfortunate that it was passed onto customer. Not time efficient.

CHRISTOPHER D. 
Rating:
4.0

Customer did not leave a comment.

Corey A. 
Rating:
5.0

Customer did not leave a comment.

Ed P. 
Rating:
5.0

The employees there were amazing and helpful.

heather A. 
Rating:
5.0

Super easy, and very nice and helpful staff!

Mariah W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

When I returned the truck there was a team of people there to inspect and they started as soon as I got out of the truck. Would have been nice if I didn't feel rushed to get out of it but the lady talking to me was very friendly though and made a big difference. I understand needing to get the truck checked but maybe wait until Customer done to start inspection.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN ALAN R. 
Rating:
5.0

The customer service was excellent... it was evident they cared.

ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

chad C. 
Rating:
5.0

Great professional staff. Easy in and out. Will use their services again.

GREGORY C. 
Rating:
4.0

Customer did not leave a comment.

Leri j.  |  Overall Experience 
Rating:
4.0

It's all good

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

dee dee h.  |  First Impressions 
Rating:
4.0

Easy to access drop off location

Philip M. 
Rating:
5.0

Nice place, has everything a person needs

John R.  |  First Impressions 
Rating:
3.0

The rep in charge was a little intense and such but it wasn't a game changer

DAVID J. 
Rating:
4.0

Verify account information to include email address on file for receipt purposes I never got my receipt and when I called correct the email address on record I still did not get a receipt after two attempts which let me into having to come to my location and pick up the machine in person causing great inconvenience

PHILIP S. 
Rating:
5.0

We had no problems & appreciate the top staff members at this location!

DENNIS P. 
Rating:
5.0

Very helpful and fast

KEVIN B. 
Rating:
1.0

Customer did not leave a comment.

ROXANNE Q. 
Rating:
3.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Neil D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH RAY G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Friendly and knowledgeable staff.

CINDY L. 
Rating:
3.0

Please make sure that the availability matches what online says.

WESLEY R. 
Rating:
4.0

Customer did not leave a comment.

GLORIA O. 
Rating:
5.0

Fast and efficient, I would recommend this location

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
3.0

I was from out of town passing through and my vehicle broke down so I had to get it towed to a local shop. I needed to rent a car but there were none available at enterprise. So I called uhaul and they had some vehicles available. Originally I was going to rent a pick up truck , they said that I had to bring the truck back to that same location, even though I just needed it one way. I had no other options so I agreed . The bill was going to be over 500 dollars just to take it home and back and keep it for 3 days. It turned out that I ended up getting a box truck instead for what I needed it for , which I came to find out after I had already signed the contract, didn't need to be returned to that location. But they led me to beleive it did anyway .... for whatever reason. When I got home and found out about this, I called and asked if I could just return it to a local drop off here , which would have saved me a few hundred. The lady insisted that they couldn't change the contract because it had already been signed . I didn't want to argue , so I returned it back to Longview, 2 hours south of where I live. The bill came out to almost 900 dollars. To be fair , I did drive it about 100 miles more than I estimated, but I didn't really know the milage in advance, and 900 dollars for 450 miles just seems outrageous to me , when 150 of those miles were just to bring it unnecessarily back to the location. Im a targeted individual and I get taken advantage of quite a bit , so I'm used to it. But it still makes me sad every time. I don't understand how anyone could feel justified in their actions by wanting people like myself to feel pain and humiliation. I have enough trauma in my life as it is . But I forgive you all . I just want you to know that. Maybe I'd feel different if I didn't have the money to spare. I don't know. But I know one thing for sure, I won't be using uhaul services ever again <3 thanks for the experience.

RICHARD N. 
Rating:
4.0

Emptied box

jeni Q. 
Rating:
5.0

This was a top-notch rental experience. Facility was clean and very well-organized. Fully stocked with anything you would need for moving. Staff is pleasant, efficient and knowledgable. Easy to understand directions and the equipment was ready to go and worked perfectly for what I needed.

CATHERINE C. 
Rating:
1.0

Train Carquest employees and conduct performance reviews. Alternatively, offer the franchise on the island with an outlet that can perform rentals at the standards met by ALL other locations.

STEVE B. 
Rating:
5.0

i have rented a few times from this location.I have never experienced any issues hear

JIMMY R. 
Rating:
5.0

Customer did not leave a comment.

CARTER W. 
Rating:
4.0

Staff were busy but still friendly. All equipment was already set up. Staff clearly explained all options, insurance, etc.

Marie T. 
Rating:
5.0

You were fast & efficient! You're great!

ARWYN B. 
Rating:
4.0

One Headlight is out of adjustment or funky. Light in back cargo area shorts out and was off most of the time. Tried instructions but didn't work. App would not work to return truck. Couldn't use app to return last truck either

Charles J. 
Rating:
5.0

Not a thing. The staff there was fantastic!

Lenus W. 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Easy and stress free experience. EXCELLENT CUSTOMER SERVICE!

HEATH T. 
Rating:
5.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Great customer service ! Best location I have ever used.

ROBERT C. 
Rating:
4.0

Go back to the policy you had when I first rented a trailer years ago.. If the unit near me did not have what I needed they searched those nearby and had the equipment sent to them, thereby making it more convenient to the customer, rather than continually calling or otherwise contacting the customer that the pickup location is being changed. (mine was changed twice, each adding time and mileage for me to accomplish my access to the equipment I needed.

Sandy H. 
Rating:
5.0

My experience renting a trailer was great. The gal at the counter was busy and patient. When I returned the trailer the same gal checked me back in and again she was awesome. It was an easy return and equipment did the job.

brian M. 
Rating:
5.0

Customer did not leave a comment.

Abriana A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
5.0

I swear uhaul has some of the nicest people working there even though you deal with stressed out people all day.uhaul longview has always been great! Nice friendly helpful people, love it! Thank you!

HOLLISS O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
2.0

Very unorganized and not so great customer service

Madeleine B. 
Rating:
5.0

When we delivered it to rhe destination there wasn't anyone there to help unhook our anything. We called and they said to just drop it off. It isn't easy to get that heavy trailer unhooked from the Yukon. The trailer was awesome though.

BERKLEY DEANE T. 
Rating:
1.0

I rented a 10' box truck and used it for 3 hours. I was charged $120. A little expensive for using in town

Garrett A. 
Rating:
4.0

Shouldn't have to were a mask!

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

JANICE K. 
Rating:
4.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katheleen c.  |  Overall Experience 
Rating:
5.0

LOVE OUR LOCAL U-HAUL! They really make us feel special and important. The local owner is AWESOME!!!!! Thanks for helping us with our needs. ~DJ & Dawn

dawn i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cassandra t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca s.  |  First Impressions 
Rating:
4.0

I almost had a heat stroke. It took 2 hours to get my 11 boxes into storage unit. I wished there was a water machine in the indoor buildings and in the office.

Josephine G.  |  First Impressions 
Rating:
5.0

Keep up the good work!

randy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody B.  |  First Impressions 
Rating:
5.0

Not as expensive as I thought it would be! The Sale Associate I worked with was very knowledgeable and quick on the answers! And first thing I did was lose my key card in my unit... They gave me another one and didn't even charge me for it! So Nice!

regina r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna r.  |  First Impressions 
Rating:
4.0

The only thing I noticed was the lack of one person to answer the 4 people who called by phone. Felt bad because one person called three times within 20 minuts and was alaways on hold. But the aervice was great.

david l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn d.  |  First Impressions 
Rating:
5.0

None

Catherine S.  |  First Impressions 
Rating:
1.0

They didn't verify identity which worried me they also either use tonlie to me or are now ive been told for 3 years that the 24 hour access is available to anyone who sets up automatic payments and when I asked they said no we have to earn the trust of them to get that and im pretty put back over that. We have to earn your trust when we pay your wages hmm no thats not right. Second the unit I got this time is a 5x8 and 20 dollars more a month then my old unti which was a 5 by 10 and no one would tell me why. The facility inside the units smelled like urine and no one answers the call buttons on any of the intercoms. Highly dissatisfied this go around

charity j.  |  First Impressions 
Rating:
5.0

Quick and easy renting a unit there is probably the easier then grocery shopping

Nicole C.  |  First Impressions 
Rating:
5.0

Longview U Haul is the best in the world,,, fact

Jon N.  |  First Impressions 
Rating:
5.0

Carmen went above and beyond. She was amazing. Thank you Jimmy campbell

JIMMY C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Candace B.  |  Online Move In 
Rating:
5.0

Staff was helpful and friendly. We got a brand new storage space. Very clean and secure.

Colleen h.  |  First Impressions 
Rating:
1.0

The staff is great. I watched one clerk deal with a very very very obnoxious customer and towards the end not even the most experienced worker would have been able to keep their cool. But she was calm and didn't even show a hint of irritation even though we all knew it was there. My problem with this facility is the fact that for one there is no elevator to the second floor. What if you have really heavy items. There should be something in place. My second concern is the second story storages on the second floor. Climbing those rickety stairs with heavy objects is a unbelievably dangerous and unnerving task.

shawna s.  |  First Impressions 
Rating:
5.0

They were very helpful with everything and very polite thank you

ray v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaite S.  |  First Impressions 
Rating:
5.0

Very friendly and flexible

Brayden D.  |  First Impressions 
Rating:
5.0

No matter how busy, you make each person feel appreciated and welcomed. My needs were on your radar, I called everyday for a larger unit..and rec'd notice in between my calls. Happy new year to us

raynelle s.  |  First Impressions 
Rating:
5.0

Customer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you

charlotte p.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top