Customer Reviews for U-Haul Storage of Longview

2,858 reviews

364 Oregon Way   Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

(360) 577-8400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 577-8400

364 Oregon Way
Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Precious S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

matthew b.  |  First Impressions 
Rating:
4.0

GREAT....

brad j.  |  First Impressions 
Rating:
3.0

Customer service staff was not as represented they would not show me policies and the pick up for equipment should be a person on duty so uhaul can be accessed 24 hours with out all the hassels. These franchises are well used all over the nation . They need more employees 24 hours especially night hours for check out or check in equipment.

Anna N.  |  First Impressions 
Rating:
3.0

I went to close out my unit la few days ago and was unable to get a refund to the remainder of the month. I truly needed that remainder back for other bills :( I deal with anxiety and wanted to close it out earlier but the snow and ice did not help matters. Q#4 is a yes and no answer.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel h.  |  First Impressions 
Rating:
5.0

I liked the convenience of this location

dustin n.  |  Overall Experience 
Rating:
5.0

The staff was really helpful and extremely friendly plus the prices are best I've seen. I'd recommend to everyone

Maria C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARYANA G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy s.  |  Overall Experience 
Rating:
5.0

The Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.

Barbara A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patty M.  |  First Impressions 
Rating:
2.0

Manager was rude. When I asked why didn’t get a call about card being declined was told didn’t have time. Shouldn’t wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn’t rerent it and make extra money on it. Told her not a good way to treat people and she said that’s just the way we roll here.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sergei b.  |  Overall Experience 
Rating:
5.0

They are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!

dawn i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  Online Move In 
Rating:
5.0

It's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends 💔😢 not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone 😢 of you..take care and be safe 💖 me and my crew

raynelle s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlotte d.  |  Overall Experience 
Rating:
5.0

I want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Thank you

teresa f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ora F.  |  Overall Experience 
Rating:
4.0

Masks shouldn’t be required, luckily they had some on hand.

Daniel R.  |  First Impressions 
Rating:
5.0

Super easy, and very nice and helpful staff!

Mariah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dee dee h.  |  First Impressions 
Rating:
5.0

Nice place, has everything a person needs

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly S.  |  First Impressions 
Rating:
5.0

LOVE OUR LOCAL U-HAUL! They really make us feel special and important. The local owner is AWESOME!!!!! Thanks for helping us with our needs. ~DJ & Dawn

dawn i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cassandra t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca s.  |  First Impressions 
Rating:
4.0

I almost had a heat stroke. It took 2 hours to get my 11 boxes into storage unit. I wished there was a water machine in the indoor buildings and in the office.

Josephine G.  |  First Impressions 
Rating:
5.0

Keep up the good work!

randy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven e.  |  First Impressions 
Rating:
5.0

Not as expensive as I thought it would be! The Sale Associate I worked with was very knowledgeable and quick on the answers! And first thing I did was lose my key card in my unit... They gave me another one and didn't even charge me for it! So Nice!

regina r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna r.  |  First Impressions 
Rating:
4.0

The only thing I noticed was the lack of one person to answer the 4 people who called by phone. Felt bad because one person called three times within 20 minuts and was alaways on hold. But the aervice was great.

david l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn d.  |  First Impressions 
Rating:
5.0

None

Catherine S.  |  First Impressions 
Rating:
1.0

They didn't verify identity which worried me they also either use tonlie to me or are now ive been told for 3 years that the 24 hour access is available to anyone who sets up automatic payments and when I asked they said no we have to earn the trust of them to get that and im pretty put back over that. We have to earn your trust when we pay your wages hmm no thats not right. Second the unit I got this time is a 5x8 and 20 dollars more a month then my old unti which was a 5 by 10 and no one would tell me why. The facility inside the units smelled like urine and no one answers the call buttons on any of the intercoms. Highly dissatisfied this go around

charity j.  |  First Impressions 
Rating:
5.0

Quick and easy renting a unit there is probably the easier then grocery shopping

Nicole C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Candace B.  |  Online Move In 
Rating:
5.0

Staff was helpful and friendly. We got a brand new storage space. Very clean and secure.

Colleen h.  |  First Impressions 
Rating:
1.0

The staff is great. I watched one clerk deal with a very very very obnoxious customer and towards the end not even the most experienced worker would have been able to keep their cool. But she was calm and didn't even show a hint of irritation even though we all knew it was there. My problem with this facility is the fact that for one there is no elevator to the second floor. What if you have really heavy items. There should be something in place. My second concern is the second story storages on the second floor. Climbing those rickety stairs with heavy objects is a unbelievably dangerous and unnerving task.

shawna s.  |  First Impressions 
Rating:
5.0

They were very helpful with everything and very polite thank you

ray v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaite S.  |  First Impressions 
Rating:
5.0

Very friendly and flexible

Brayden D.  |  First Impressions 
Rating:
5.0

No matter how busy, you make each person feel appreciated and welcomed. My needs were on your radar, I called everyday for a larger unit..and rec'd notice in between my calls. Happy new year to us

raynelle s.  |  First Impressions 
Rating:
5.0

Customer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you

charlotte p.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top