Customer Reviews for U-Haul Storage of Longview

3,310 reviews

364 Oregon Way   Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

(360) 577-8400

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(360) 577-8400

364 Oregon Way
Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service....with both the check out and return process. Everyone was so friendly. I was in and out very quickly. Very much appreciated!!

Karen M. 
Rating:
5.0

Customer did not leave a comment.

chuck e.  |  Overall Experience 
Rating:
5.0

Trailer tacked to the drivers side. I wish there was an hourly rate dropped off the trailer 22 hours early and still got charged for the extra day. The service was great no issues there.

Richard R. 
Rating:
4.0

Thank you

Candi B. 
Rating:
3.0

Customer did not leave a comment.

Brandon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william f.  |  Overall Experience 
Rating:
5.0

I'm back for a second time! Awesome staff! Very helpful!

regina r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Your team did great!

David B. 
Rating:
2.0

Customer did not leave a comment.

Mike T. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Quick and hassle free return

Brenda R. 
Rating:
5.0

Nothing. Connie and others were worth their weight in gold!!

patty S. 
Rating:
5.0

2nd hitch wiring job there, perfect scheduling, workmanship, and great attitudes! I hlady drive 60 miles for my hitch and wiring work!

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

paul C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Chloe B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rhonda K. 
Rating:
5.0

Great team! Awesome U-haul spot. Wont go anywhere else. Everyone is so helpful and reliable. Thank you!!

Jessica G.  |  Overall Experience 
Rating:
5.0

The Longview location was not given as an option when the reservation was initially made; it had to be specifically requested when picking up the equipment. That makes no sense - I've returned several times to that location, which is a dedicated U-Haul facility. Do better. Otherwise, a favorable and useful experience.

Marc R. 
Rating:
4.0

Customer did not leave a comment.

Patricia A.  |  Overall Experience 
Rating:
5.0

The 2 employees I dealt with at this facility were both friendly, helpful, and quick.

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

They are awesome people there and went over and above.

Warren M. 
Rating:
5.0

Most storage facility staff are grumpy and rude. This staff was very friendly, upbeat and nice. This makes a big difference to me as a customer.

Chris u.  |  First Impressions 
Rating:
5.0

one of the best customer service experiences I have had in a long time. Maria (and crew), were so pleasant to work with, and super fast! Thank you!

john L. 
Rating:
4.0

Customer did not leave a comment.

Deanne B.  |  Overall Experience 
Rating:
3.0

None.

Mary M. 
Rating:
5.0

The girl that helped me was amazing she was quick helpful I would recommend having people come there anytime any day the prices are reasonable and very comfortable fitting for my needs thank you guys for renting a storage to me

teresa d.  |  First Impressions 
Rating:
5.0

Excellent customer service! Thank you 😊.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

matthew J. 
Rating:
5.0

Customer did not leave a comment.

Tami K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Marilee G. 
Rating:
5.0

Our uhaul was heavily damaged on the outside. Made me it stressful hoping that I wouldn't be accused of the present damage when I returned it. It's very frustrating to pick up a uhaul that is left at quarter tank. The last thing I want to do when on a timeline is stop at the gas station and guess just how much fuel I will burn I order to leave it at a quarter tank when returned. So then having to stop a gas station again just to put it back at the half tank line. Courtesy would be to fill it up! You don't get a rental car on empty do you? Employee said that their fuel gets siphoned if left any fuller. Well sounds like time to get better security??

Miles G. 
Rating:
5.0

Customer did not leave a comment.

joanne G. 
Rating:
5.0

N/A

Michael M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

tessa n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
2.0

We decided to stop storing our stuff there because it just didn’t feel safe. People would walk in the gate as I’m driving in or out, the gate was stuck open for quite awhile one day. The number of people who would be there for hours, just hanging out in their storage unit or unloading it all and blocking aisles and/or driving lanes was ridiculous. Half the time we couldn’t use a cart because one person was using all of them to sort their stuff on or sit on while sorting. People having their dogs running loose inside the facility wasn’t reassuring, how am I supposed to know those dogs are friendly? People using the fire doors and propping them open so they can get in and out, even though there’s a notice on the doors saying not to or you get a fine. Most of the staff was friendly but the guy I dealt with when paying last was rude, unfriendly, and made me feel embarrassed for having to search for change. We had an issue with bugs in our unit. There were ants everywhere and we had no food items in our unit. When contacting the office about it, they acted like they were “put out” because I wanted the issue dealt with. Lots of spiders also, a lot! It was a lot of small things that just kept adding up and it got to the point that we didn’t feel like our belongings were safe, that we would be in a safe environment if we had to go there, and we were worried about bugs happening again. Manager was about the only positive about the entire experience.

Jen B.  |  Overall Experience 
Rating:
5.0

Super easy. Friendly staff. Clean facility.

Dawn M.  |  Overall Experience 
Rating:
4.0

If a person fills out all the information online, they should not have to go through it all over when they go to pick up the rental.

John G. 
Rating:
5.0

Customer did not leave a comment.

Elijah W. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

She was so nice and quick!

regina r.  |  First Impressions 
Rating:
5.0

The people were very accommodating and very personable.this was my first experience renting a moving vehicle. This location was a great first time. If I needed to I know where I'll go to rent again that's for sure. I'd recommend anyone else look this location up and talk to them for themselves.

EdwardShaun F. 
Rating:
5.0

Amber and Co. were friendly, helpful, and went out of their way to help me store my belongings, and help me move my belongings out of storage. I totally recommend the Longview, WA U-Haul for their truck rentals and storage rentals!!

Renee N.  |  Overall Experience 
Rating:
5.0

Nothing the staff were great they were also fast and friendly.

jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Debora F. 
Rating:
4.0

The only thing I do not care for about this location is the set up of the grounds. Parking and leaving is just a little strange. The rest of it is great, the customer service was friendly and efficient for me. The hitch installer was even there and talked with me, educating me in a friendly and helpful way.

Miles A. 
Rating:
5.0

I've had my storage space for a few years now and I'm very happy with my U-Haul experience!

LAURA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbi H. 
Rating:
4.0

Location is great but the trailer was very well used. Hard to open, close and latch.

JEFF S. 
Rating:
4.0

When calling before reservation date, please inform how many miles the customer has because no one told us & we got charged because we went over but didn't know we were going over the mileage

Zachary S. 
Rating:
2.0

The employees were not inviting and standoffish. We tried to tell them there was something wrong with our truck and we were told “ yah we will look at it go ahead and go”.

Malinda E. 
Rating:
5.0

Customer did not leave a comment.

Chrystal R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

Sabra W. 
Rating:
5.0

Customer did not leave a comment.

Nick H. 
Rating:
5.0

The Longview store is consistently top notch! I rent from there several times a year and have always had great service from the entire team!

Keegan P. 
Rating:
4.0

I was told to go outside and someone would meet me with the vehicle. This did not happen so the rep. from the office came out and assisted me. It all worked out. When I returned the vehicle it was so easy. Great job and a good rental experience!

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

NICKOLAS H.  |  Overall Experience 
Rating:
5.0

No very friendly informative and helpful

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

they checked me in and out without delay. this location seems to have trailers and trucks available all the time. so not much to improve on .

Jimmy R. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

There was no stand' was a pain in he ass' when disconnecting the trailer with a load in it' had to use my own jack' not good

EDWARD B. 
Rating:
3.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Perhaps explain how to use the adjustment app if needed.

Cameron M. 
Rating:
4.0

Customer did not leave a comment.

Jeff J. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
5.0

We always love renting here because everyone is so helpful and friendly.

vanessa M. 
Rating:
5.0

Customer did not leave a comment.

fred B. 
Rating:
5.0

Excellent customer service!

Francisco M. 
Rating:
4.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Very professional in their work. Good communication on progress.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

it was a good experience with nothing noted to improve upon

kneale L. 
Rating:
5.0

The transport trailer was fairly dirty from road grime. Just built up from daily rentals.

Blake S. 
Rating:
5.0

I have used this location in the past few years and will continue as I've had nothing but good experiences. I can't say the same for locations I've used more than a few years ago. Keep up the good work U-haul Storage of Longview!

Jeff D. 
Rating:
5.0

Perfect!

Leah C. 
Rating:
4.0

I was charged for my truck rental twice! Once from the pick-up location and then again at the drop off location.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

Diane C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

troy H. 
Rating:
5.0

I believe this location handled themselves very professionally helped me when appropriate I believe they did it very well job I would recommend it to a friend and I would use it again thank you very much Shayne Wareham from Olympia Washington

Morris W. 
Rating:
5.0

Always on time 👍👍👍!

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Kenny M. 
Rating:
4.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

trailer worked great

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Sandra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The gal that helped we was awesome. I went in with no reservation. She got me a truck very quickly and I was out of there. No issues and awesome service. Thank you.

Corey W. 
Rating:
5.0

Nothing. Maria and team were very helpful.

rudy M. 
Rating:
5.0

Customer did not leave a comment.

Darren I. 
Rating:
3.0

Customer did not leave a comment.

DAVID MARK W. 
Rating:
5.0

Customer did not leave a comment.

Kenny M. 
Rating:
4.0

This could be a problem everywhere, but it takes too long at the counter. Even when I did everything ahead of time, I still stood at the counter for at least 20 minutes.

laurie M. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The customer service at this location was excellent!

Aria B. 
Rating:
3.0

Have a wonderful day 🙂

CORRINA G.  |  Overall Experience 
Rating:
5.0

They make the rental process easy and are always smiling and glad to see me. I have rented from this location many times and it is always the same experience, fast, friendly, efficient service. Well done!

Michael G. 
Rating:
5.0

I rent from the Oregon Way location in Longview Washington. The staff is extremely friendly, helpful and kind. I have to say the best in the business.

LANDON C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Fix the card console so the correct information comes up when you use a debit card. It makes it look like you are being charged way more than what is owed. The website kind of does the same thing.

Curtus M. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Everything was great...

david G. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gale s.  |  First Impressions 
Rating:
5.0

Thankfully for save my storage and understand my situation. I gladly that you been treat me as well.

clifford b.  |  Overall Experience 
Rating:
5.0

Knowledgeable, polite staff; clean, well maintained storage areas with easy, secure access. And no, I'm not related to or friends with any staff here.

Diane C.  |  First Impressions 
Rating:
1.0

The employee are very rude and disrespectful including the general manager.

ALANSA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

victoria h.  |  Overall Experience 
Rating:
5.0

My experience was really great with everyone of the staff members, they were all fast, friendly and attentive with all my needs; boxes, truck rental’s, and multiple storage units The cleanest facilities I have ever used. Thank you, Denise D.

Denise D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia P.  |  Online Move In 
Rating:
5.0

It was the end of the day when we got there but the ladies at the counter had smiles on their faces and were very welcoming. I rented a storage locker and as we went thru the steps it takes to do that she was patient and friendly and explained it all as we went along. I am an older women and electronically challenged but she didn't seem to mind even when I needed her to explain my phone to me. I left there feeling good. I would say my impression was that they were friendly knowledgeable patient and held themselves to a high standard of customer care. Nice people.

Kathy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kim f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CORRINA G.  |  First Impressions 
Rating:
1.0

The lockers as what I got are a pain to bring your things up. And its super hot in the place you drip with sweat after hiking all your luggage up stairs. Where's the ac ?

Janece Q.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott M.  |  Online Move In 
Rating:
5.0

Amber and her staff made helpful accommodations for use.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric t.  |  Overall Experience 
Rating:
4.0

Everything has gone very smoothly.

Heather D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathryn P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUANN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R.  |  First Impressions 
Rating:
5.0

Storing my things with U haul of Longview was a good experience always were willing to help if I had any issues will use them again in the future if I need storage in the area Thank you.

TOMMY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEANAH C.  |  Overall Experience 
Rating:
5.0

I've had several units with U-Haul through the years, it's conveniently located, easy access, and great customer service

Kimberly M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

william l.  |  First Impressions 
Rating:
5.0

Love renting from you guys. Well maintained facility easy access very friendly

Jaime S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  First Impressions 
Rating:
5.0

Everything was excellent! The staff is great and friendly. I would recommend to anyone I know!!!

julie h.  |  First Impressions 
Rating:
5.0

If ever I need another storage facility I will comeback to y'all! Thank You very much!

regina r.  |  Overall Experience 
Rating:
5.0

Amber and the rest of the employees were always professional I would rent there again if necessary thanks. STEVEN ALCID

steven a.  |  Overall Experience 
Rating:
5.0

Thank you for allowing us to use your facilities it was a great help for us

Dorthea M.  |  Overall Experience 
Rating:
5.0

My experience with UHaul of Longview, WA was a very positive experience. Should I have a storage need arise, I wouldn’t hesitate to use them again.

Marshall R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMMY J.  |  First Impressions 
Rating:
5.0

Very polite. Thank you for being there for me.

justina g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOLLY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  Overall Experience 
Rating:
5.0

Super clean. Friendliest U-Haul staff I’ve ever Had. Prices very fair considering security and quality.

Steven R.  |  Overall Experience 
Rating:
5.0

It was a pleasure renting

delbert w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

matthew b.  |  First Impressions 
Rating:
4.0

GREAT....

brad j.  |  First Impressions 
Rating:
3.0

Customer service staff was not as represented they would not show me policies and the pick up for equipment should be a person on duty so uhaul can be accessed 24 hours with out all the hassels. These franchises are well used all over the nation . They need more employees 24 hours especially night hours for check out or check in equipment.

Anna N.  |  First Impressions 
Rating:
3.0

I went to close out my unit la few days ago and was unable to get a refund to the remainder of the month. I truly needed that remainder back for other bills :( I deal with anxiety and wanted to close it out earlier but the snow and ice did not help matters. Q#4 is a yes and no answer.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel h.  |  First Impressions 
Rating:
5.0

I liked the convenience of this location

dustin n.  |  Overall Experience 
Rating:
5.0

The staff was really helpful and extremely friendly plus the prices are best I've seen. I'd recommend to everyone

Maria C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARYANA G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy s.  |  Overall Experience 
Rating:
5.0

The Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.

Barbara A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patty M.  |  First Impressions 
Rating:
2.0

Manager was rude. When I asked why didn’t get a call about card being declined was told didn’t have time. Shouldn’t wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn’t rerent it and make extra money on it. Told her not a good way to treat people and she said that’s just the way we roll here.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sergei b.  |  Overall Experience 
Rating:
5.0

They are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!

dawn i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  Online Move In 
Rating:
5.0

It's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends 💔😢 not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone 😢 of you..take care and be safe 💖 me and my crew

raynelle s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlotte d.  |  Overall Experience 
Rating:
5.0

I want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Thank you

teresa f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ora F.  |  Overall Experience 
Rating:
5.0

They are better than sliced bread

Jon N.  |  Overall Experience 
Rating:
5.0

the main reasons that I moved my stuff was due to lights . i know alot people use to stay jn u haul units. And was told . thats why there was no lights. I look at that as someone in upper management is not doing there job. You have onsite cameras so its easy to moniture day and night. So if the door is shut for what ever you would determam to long. Check it out. Its storage not for doing art and crafts. Or sut and read or work on projects. ?. Theres many options. Keep in mind offering 24 hours access us nice. One big thing offering that. with lighting opens up a possible libility case do to injury ect.. Put more derect lighting across from each unit so the would have to be open and when you sign in that light comes on. When door opens. Or how everyou would determan when and how light comes on. Too many option. I dont like to cplain with out a positive respnse. Thank you jimmy campbell contact# 360 200 3002

JIMMY C.  |  Overall Experience 
Rating:
4.0

Masks shouldn’t be required, luckily they had some on hand.

Daniel R.  |  First Impressions 
Rating:
5.0

Super easy, and very nice and helpful staff!

Mariah W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Leri j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dee dee h.  |  First Impressions