Customer Reviews for U-Haul Storage of Loveland

804 reviews

3305 N Lincoln Ave   Loveland, CO 80538
(North of hwy 287 on Lincoln)

(970) 663-2707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(970) 663-2707

3305 N Lincoln Ave
Loveland, CO 80538
(North of hwy 287 on Lincoln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry S.  |  Overall Experience 
Rating:
5.0

Super friendly, helpful, and awesome customer service! I just work a lot and far so it was har to be there by 10 pm, but not a huge deal.

Briana M.  |  Overall Experience 
Rating:
5.0

Best storage facility we've ever worked with. Darlene and her staff are competent, helpful and keep everything spotless and organized.

Gary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  First Impressions 
Rating:
5.0

Staff was freaking fantastic

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Lacey V.  |  Overall Experience 
Rating:
5.0

Darlene is fantastic!!!!

MELVIN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Courtney A.  |  First Impressions 
Rating:
5.0

Uhaulo es una solución marabiyoso

Remigio M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

galen b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
4.0

Customer did not leave a comment.

riely c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
2.0

Charged me for two days when I returned within 6 hours and on the same day. Totally unacceptable. Now I'm on hold with a wait time of 50 minutes. I can't even get to the actual location.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Calvin S. 
Rating:
5.0

Customer did not leave a comment.

Tyson M.  |  Overall Experience 
Rating:
5.0

Please know I am Sad to go as well I never had a single issue with the unit or Services provided thank you for you’re convenience

RICHARD S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MYESHIA L. 
Rating:
5.0

We determined the running lights were not working. UHaul tech was onsite and replaced them as needed quickly and got me down the road

John B. 
Rating:
4.0

Customer did not leave a comment.

Laureljean N. 
Rating:
5.0

Darlene was the best! Very knowledgeable, helpful, courteous which helped keep the stress of the move in check. Thank you!

Chuck G. 
Rating:
5.0

Owner and other agent went out of their way to help.

julie F. 
Rating:
5.0

Very efficient and helpful!

Mike W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deb B. 
Rating:
5.0

Can't do anything on line! All truck reservations cancelled by Uhaul within 24 hours. Walked into this location to rent dolly and pads, which they had. These ladies were great!

Melissa L. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Floran B. 
Rating:
4.0

Outdoor space prices are too high

riely c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane F.  |  Overall Experience 
Rating:
3.0

not using Bridget to cover for darlene

PHYLLIS M. 
Rating:
5.0

Customer did not leave a comment.

Deb M.  |  Overall Experience 
Rating:
5.0

Same as above comments

Gilbert D. 
Rating:
5.0

Customer did not leave a comment.

Donal W.  |  Overall Experience 
Rating:
5.0

It’s clean, local, accessible, security, easy in and easy out. Nothing to whine about. Good job! I

BRIAN M.  |  First Impressions 
Rating:
5.0

I have always gone here to this location and I always will because the owner is really awesome every time. Thank you Darlene!

ryan K. 
Rating:
5.0

As we ran into some issues which delayed my move, Darlene made sure to compensate any inconveniences. I was very irritated at the whole situation, but she made it worth my time. I really appreciate that!

Jordan J. 
Rating:
3.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie V. 
Rating:
4.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

I will recommend this storage facility to all my peeps!! Thank you for going above and beyond for me Darleen!!

Natasha P.  |  Overall Experience 
Rating:
5.0

The storage was great, the only reason I moved out was because I live in Fort Collins, and I found one here in town.

Gabriel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharail J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

The agent was super nice and accommodating. I'd definitely recommend her.

DOUG D. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cuitee T.  |  First Impressions 
Rating:
3.0

Too many price hikes over the year and a half. Paying under $100 for a 10x15 at a different place now.

Brandon J.  |  Overall Experience 
Rating:
5.0

I rented this storage unit for about a year and a half. It was great and I would highly recommend this facility. The manager Darlene is awesome, friendly, and helpful. The facility is always clean and accessible. I had zero problems the whole time, and was very happy with the place and the people, and sad to leave it but I had to move out of state.

Derek H.  |  Overall Experience 
Rating:
5.0

So easy!. I wish I knew about this location long ago.

Gregory R. 
Rating:
5.0

Darlene was super helpful and friendly. Made the experience excellent.

Michael Q.  |  First Impressions 
Rating:
5.0

Darlene Crisman was very accommodating and helpful. All the staff was great!

Lyn F.  |  Overall Experience 
Rating:
3.0

Quick return process, the owner was nice. Parking at this location is an issue however.

Heather Y. 
Rating:
5.0

Customer did not leave a comment.

Debra A.  |  First Impressions 
Rating:
5.0

Have a checklist of what someone needs in terms of car attachments for a trailer on your website. So people are not surprised by the “oh you also need these things”. Other than that I felt well-taken care of and confident.

Corina Y. 
Rating:
5.0

Darlene Criswell is a darling, her patient and kind guidance really eased the process of moving. Thank You.

Ana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aubry R.  |  Overall Experience 
Rating:
5.0

Quickest, easiest rental ever.

Edwin E. 
Rating:
4.0

Requiring a return with a full tank of fuel is much easier to figure out rather than 5/8ths on a gauge marked in quarters.

Judson R. 
Rating:
5.0

Pickup went fine, agent friendly and knowledgable. Dropoff was a couple hours late, after hours, in dark. There should be better lighting at this location for after hours drop-off. Billing has been confusing, it seems charges on my card keeping adding up.

John S. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette S. 
Rating:
5.0

Thank you for working with me getting the truck this weekend! Much appreciated!

Sarah M. 
Rating:
5.0

I've used this location before. The proprietor is always friendly and helpful. The band I've had occasion to rent have been clean, well-running, and this past rental van was even equipped with a back-up camera. Would recommend this facility !

LISA L. 
Rating:
5.0

Very friendly manager.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Emily N. 
Rating:
1.0

The truck smelled of smoke when I got in. Though there were many dinks on the vehicle that were clearly never going to be repaired and I paid for the insurance, I was charged $150 for the small scratch that we didn't do. Not cool. If you're going to charge me, you should repair it, not just charge to make more $

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The staff was always friendly, professional, and helpful every time I had to talk to them.

Brandie O. 
Rating:
1.0

Well the last 2 time I have rented a truck throw u~ Haul.I pay the money that you tell me. Then o trun my n the truck the next day. Everything's fine. And with out worming you charger my account that me ch more. I do promise you all one things I will never never use y'all again

Dianne E. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
1.0

I filled the truck with fuel past the line it was on when I picked it up and was still charged for an incomplete refill. Pretty sure the people at this location are skimming money off people by lying and saying the trucks are short a few gallons when returned.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

oscar R. 
Rating:
5.0

Customer did not leave a comment.

Christine K. 
Rating:
3.0

Customer did not leave a comment.

Elias K. 
Rating:
5.0

Wry helpful staff. Very polite and personable.

James H.  |  First Impressions 
Rating:
5.0

Bridget was AWESOME when I visited on Fri. 4-1 to empty my storage unit. She went above and beyond helping me access the narrow driving lane with the 26' rental truck I had. She even arranged some further help moving some of my items. A BIG thank you to Bridget. Darlene is also great, she was always warm and friendly and very helpful answering questions I had during my rental period. This location is in great hands!!

WILLIAM A.  |  Overall Experience 
Rating:
5.0

The van was ready when scheduled with a fast pick up. I only had to insert my credit card after booking online. Darlene was polite and efficient. Pretty good price for the rental which was clean and well maintained. A very good experience. A 5 out of 5 in my book!

Mitchell R. 
Rating:
5.0

No concerns

Kathryn D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Darlene was very helpful and accommodating when I needed extra storage for my things. She was super friendly, professional, and helpful

Monica D.  |  Overall Experience 
Rating:
5.0

Darlene was very friendly, efficient, and helpfulwith the check in. The other fellow, whose name I can’t remember, made sure we knew how to entervand leave and met us at the unit to open it and make sure we understood how to use and close it.

Donal W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALONZO G.  |  Overall Experience 
Rating:
5.0

No suggestions for improvements, just wanted to say the woman I dealt with was extremely professional and pleasant. I enjoyed talking to her.

Tim M. 
Rating:
4.0

Friendly professional staff

Deanna N. 
Rating:
5.0

The whole experience was smooth and quick. Darlene is the best!

Glen S. 
Rating:
5.0

Thank you

Devin V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney K. 
Rating:
5.0

Customer did not leave a comment.

RANDY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne T. 
Rating:
5.0

My family and their families use this location for all our storage needs in Colorado!

gerald h.  |  Overall Experience 
Rating:
5.0

Darlene is awesome

Bridget G. 
Rating:
5.0

Customer did not leave a comment.

Monica D.  |  First Impressions 
Rating:
5.0

Nicest staff!

Denise Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

PENNY KATHLEEN B.  |  First Impressions 
Rating:
5.0

Great service and 100% complete - thank you

Mitchell S. 
Rating:
3.0

The employee working at the loveland location was extreamly nice and kind and very helpful.

Ashley M.  |  Overall Experience 
Rating:
5.0

Loved the location and Darlene was great! I was very frustrated with the online return process though. Either the website doesn't work, the internet doesn't work, and the process is too lengthy. I also thought the mileage fees were very high and that mileage shouldn't count until after 20 miles or some variation of free mileage

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

Customer did not leave a comment.

Garrett J. 
Rating:
5.0

I just would like to say the Manager Darlin I believe that is her name. She is such a great Manager you have to run your storage. Tons of KUDOS FOR HER!!! Keep up your good job!!!! Naomi Araiza

Gilbert A.  |  Overall Experience 
Rating:
5.0

Great people to work with. Very secure facility. I would use again in the future.

MELVIN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

KERI C. 
Rating:
3.0

Only average from the standpoint the entrance /exit is the same and very tight as are the turn areas at each end. When driving a large truck with a trailer it is tricky getting around and even more so when you have others doing the same or having other rental Uhaul trucks sitting in the way.

Jessica C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily F.  |  Overall Experience 
Rating:
4.0

Darlene does a good job. .

Daniel M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy N. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
1.0

The lady that runs this location is extremely rude. We were in fact late with the return of the truck. I've had 2 back surgeries and simply wasn't able to get truck back in time. Friday was just too cold. Instead of calling and asking what was going on, I received 3 calls and a nasty voicemail letting me know that I was red flagged and needed to return the truck immediately. I was then more than double charged for being 4 hours late. I will be letting everyone I know not to use this location!

Leighton F. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

It was very confusing on where to take/Park the Uhaul when returning it. There is no parking in front of the Uhaul location so I had to park in a random parking lot next door and walk over. Maybe add additional parking or signage as to where to take the Uhaul upon return?

Aaron R. 
Rating:
5.0

Darlene is awesome, as was the gal late in the day! Very friendly & helpful.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Jerome H. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Alexandria T. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devan W. 
Rating:
5.0

Customer did not leave a comment.

Lori W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted L. 
Rating:
5.0

Customer did not leave a comment.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

LORI M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Francis M. 
Rating:
4.0

It's kinda hard to have the work schedule I have and be able to get your belongings into storage with the hours, but they are friendly and helped me and they didn't have too. I appreciate it a lot.

Franklin m.  |  First Impressions 
Rating:
5.0

Darlene was amazing. She was very flexible with us as we were having some issues with our lending agency. U-Haul has consistently been tremendous to work with.

Ronald T.  |  Overall Experience 
Rating:
4.0

I have been very pleased with this facility. Thank You .

PAMELA B.  |  Overall Experience 
Rating:
1.0

More friendly and helpful

Teagan G. 
Rating:
5.0

Thankyou for making the move in breeze!

Kerrie T.  |  Online Move In 
Rating:
4.0

Picking up the truck was easy. Darlene was very helpful and answered my questions. My only nitpick is that the windshield had been wiped but was hazy so I had to redo it. The truck was easy to drive with better handling than expected. No problems.

David P. 
Rating:
5.0

Love that it was offered online

Heather H.  |  Online Move In 
Rating:
5.0

The Uhaul employee was very friendly and helpful in helping to arrange my truck. Also the Rock Star moving company I had through you guys did an awesome job. They were efficient, careful, and personable. All of this helped my move go so much smoother. Thank you!

LAUREN M. 
Rating:
4.0

Customer did not leave a comment.

Joshua A.  |  Overall Experience 
Rating:
5.0

Love Darlene 👍

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Shellie H. 
Rating:
5.0

Customer did not leave a comment.

Farrell B. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

DARYL F. 
Rating:
4.0

The videos are very useful and should be mandatory to watch. The only problem I had was with the combination lock on the key lockbox. It did not release multiple times when I tried it. It was sticking for some reason. Finally released after about 5 tries. Might want to lubricate the combination keys and the lever that releases the lock.

Ed C. 
Rating:
5.0

Darlene is great! Knowledgeable, friendly, intelligent and very helpful. Keep her!!!

chris M. 
Rating:
5.0

Friendly fast service. Very helpful.

Randy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence D. 
Rating:
5.0

They were incredibly helpful where uhaul was useless

RANDALL P. 
Rating:
5.0

Darlene is fantastic!

LuAnne R. 
Rating:
5.0

Came in. Didnt have a reservation. Needed a truck short notice. The staff got me set up with a truck. In just ten minutes. Awsome.

Daven E. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Working with the manager Darlene was was great, she's a good person

Jamie S.  |  Overall Experience 
Rating:
5.0

Darlene was very helpful and friendly!!

HAROLD P. 
Rating:
5.0

Customer did not leave a comment.

Samantha O. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Well done on U-Haul's end.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan I.  |  First Impressions 
Rating:
4.0

Excellent experience! All was great!

jeff w.  |  Overall Experience 
Rating:
5.0

I love the office ladies. They are very helpful an detailed and throuough.

Juliette B.  |  Overall Experience 
Rating:
5.0

Originally picked the wrong size unit. Was super easy to switch me over to a larger one. She was friendly and very helpful. Definitely recommend!

David R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandie O.  |  First Impressions 
Rating:
4.0

The people that own and work at the unit I rented are super nice and helpful but uhaul policy’s suck

Alex E.  |  Overall Experience 
Rating:
5.0

Owner was very helpful in working out a last minute change in size for me. thanks

Michelle W.  |  Overall Experience 
Rating:
5.0

The lady was very helpful and very friendly! To my surprise, I got my first month free! She was very informative and helped me find the nearest drop off location for my uhaul truck.

Ashton D.  |  First Impressions 
Rating:
2.0

Upon arriving to the storage facility at 4:10pm, after a 16 hour drive from Corpus Christi, Tx, the employee said “you know that we close at 5?” I proceeded to tell him “I have a reservation, do I have access after 5?” He said “yes, but it will be $5 extra.” In addition, the storage unit door was jammed and could not be shut easily. It took some extra time and energy figuring out a way to make it work. Also, we were unable to leave our 12’x 6’ uhaul trailer there due to lack of space.

James F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandie O.  |  Overall Experience 
Rating:
5.0

I just got a small storage unit last minute and it fit all my stuff nicely and I only needed it for a month. I believe they keep Rodent traps in the storage units so that no critters try and get to your stuff. Since the storage unit is a monthly payment and I was in the storage unit for a month and one day they let me off the hook for the one extra day I was there which I appreciated. The staff is friendly and I recommend if you need a storage unit to go with uhaul.

Cassidey H.  |  Overall Experience 
Rating:
5.0

Nice and courteous

Larry M.  |  First Impressions 
Rating:
5.0

Darlene is a super-star! She is so helpful and professional I cannot think of a better customer experience I have ever had.

Holly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt W.  |  Overall Experience 
Rating:
5.0

Darlene was very helpful eventhough I was moving and totally grumpy. Thanks Darlene!

Holly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TAYLOR W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clayton W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura m.  |  First Impressions 
Rating:
5.0

We've had to secure storage units at least 5 different times in different locations and this was one of the best and easiest experiences. We also rented their 15 ft moving truck twice - so convenient! We credit our positive experience to Darlene entirely. She is the best - relaxed, personable and always cheery. Thank you Darlene!

Roger A.  |  Overall Experience 
Rating:
4.0

The ladies were very kind and helpful. I would rent from them again if the occasion arises. Thank you.

Leona W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL R.  |  First Impressions 
Rating:
5.0

Thank you for providing the excellent service and clean well taken care of facility

Douglas K.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nick A.  |  Overall Experience 
Rating:
5.0

This location is fantastic! Wish I could rate it over 5 stars, highly recommended to use them.

Cathy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice B.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my storage items safe over the last 2 years! Great service and staff!

Ellen B.  |  Overall Experience 
Rating:
5.0

Incredibly helpful, they went above and beyound to ensure my happiness.

Stephen O.  |  First Impressions 
Rating:
5.0

The staff, ESPECIALLY Bridget! are the Best!! Thank you for making a very stressful time easier for us! We really appreciate you Bridget!! Thank you!!

LuAnne R.  |  First Impressions 
Rating: