Customer Reviews for U-Haul Storage Of Lynnwood

Rating:

5.0

Everything was great. The staff was very helpful and answered all my questions. I needed to use a motorcycle trailer, and it was perfect for my need. I have used U-Haul in the past, and will do so again in the future.

Rating:

5.0

The staff is always very kind and helpful. I have rented here several times and it’s a breeze. 😊

Rating:

5.0

Excellent customer service. Thanks.

Rating:

1.0

I picked up the truck with gas being on empty. Then when I returned it they accused me of not putting enough gas in the truck and took 30 minutes to talk with a manager about the situation.

Rating:

5.0

My original pick up spot offered 24/7 pickup when making the reservation. However upon my arrival at 6 am, that was not the case.

Rating:

1.0

I filled the truck up.It was still clean.I swept the back out and they tried to charge me an extra hundred bucks , nickel and diming a guy. Then a month later, I see that they tried to tax me again.I'll never use you again.I promise

Rating:

5.0

Allow temporary on-site parking in the event a customer was the only one available to pick up U-Haul and can return later in the day to pick up personal vehicle.

Rating:

4.0

Wonderful

Rating:

4.0

A little confusing as to where the building entrance was. Granted, I didn’t look too closely for signage, so that could have been a me thing. The van was in good condition overall, however there were two spills on the rubber lining in the back of the van that looked like they had been mitigated yet not fully removed. Probably chemical in nature, hence the remediation issues. Overall great experience! The store operator was on point and truly helpful, ensuring we had the best deal and adjusting it for the final invoice when the van came back in with significantly fewer miles. Much appreciated - great service!

Rating:

5.0

None

Rating:

5.0

Joe was great in Lynnwood. Nice guy! I was really disappointed when we went to Kenmore early am per the email to pick up. Although there were trailers in Kenmore, the dark sunglasses associate refused to help us. Waisting so much time to travel to Lynnwood was horrible as we were transferring stuff from Bothell to north east Mill Creek. Lynnwood wasn’t really out of the way.

Rating:

5.0

Get parking for people or families renting equipment.

Rating:

5.0

Truck Interior was immaculate. The outside was a bit dirty, but it's a truck. No big deal. Parking lot is a bit cramped, hard to navigate when there's lots of people doing things.

Rating:

1.0

Subject: Formal Complaint About Unsafe Equipment and Unacceptable Conduct I am writing to formally complain about the unacceptable and unprofessional conduct of David P., as well as the unsafe trailer I was rented. David P. was rude, dismissive, and completely unprofessional throughout the interaction. Because of his poor handling of the situation, a 3-hour trip turned into a 6-hour ordeal. This is not only unacceptable, but it also caused me significant frustration and inconvenience. Even after I clearly explained that the tire was bad, I was still given an unsafe trailer. Renting out defective equipment after being informed of the issue is reckless and irresponsible. This could have resulted in a serious accident, and I am extremely disappointed that my concern was ignored. I expect this matter to be taken seriously and reviewed immediately. I would like a prompt response explaining what actions will be taken to address this incident and prevent it from happening again. Sincerely, M.

Rating:

2.0

I had a very unpleasant experience renting a truck from Uhaul. The staff at this location were discourteous and unhelpful. The first staff member I encountered after arriving to pick up the truck was curt. When I asked him where I should park my vehicle, he told me that they did not have anywhere onsite where they allowed customers to leave their vehicles. When I asked if this was just at this Uhaul location or at all Uhauls, he said it was a company-wide policy change due to customers colliding with Uhaul trucks. I could see there were approximately 20 open parking spaces in the parking lot, so there would have been plenty of space for me to park and still leave room for Uhaul returns, other customers, and staff vehicles. This rule seems like an unreasonable blanket policy to apply in reaction to what was likely a relatively small quantity of customers colliding with Uhaul vehicles. This policy caused me to have to cross 6 lanes of traffic on a busy road to park my vehicle in another business’ parking lot. Such a policy needs to be communicated to customers in advance whenever possible. There’s no reason this could not have been communicated to me when. I made the reservation online the day before so that I could make arrangements for my vehicle. Secondly, I purchased straps and bunjee cords at the Uhaul store to have in case I needed them to secure my load. The staff member told me that he could not give me a receipt because they didn’t have paper. That turned out to be an issue later when I tried to return the unused items. It took around 15 minutes for Jose to figure out how to return the items without a receipt. I was surprised that I did not receive any instructions on how to return the vehicle. When I entered the Uhaul store to return the truck, I spoke with Jose. After Jose returned the straps and bunjee cord that I did not use, he asked me to pull the truck into the covered area just outside the doors. I did so and brought the keys back inside. Jose laughed and said “Just so you know, next time, pull the truck in the other direction” (meaning the truck was facing the wrong way). That was a completely unnecessary comment to make. No one gave me instruction on where to pull the truck when I returned it in the first place, and when they did, he did not specify a direction for the truck to be facing. Jose treated me like I was stupid for not pulling the truck in the right direction, which was very frustrating to me. Lastly, I had rented furniture pads, which I left in the back of the truck. As I was trying to leave, Jose told me that the furniture pads needed to be shaken and folded, which I then did. Overall, the entire process was very unpleasant and the staff made every step more difficult than it needed to be. It is extremely frustrating to be treated this way, especially as a young woman, when. I can hear the staff being much more kind to an older white male customer next to me. The staff at this Uhaul location act like you’re bothering them when you’re in fact a paying customer who has been nothing but polite. The impression I got was that the staff here hate their job and have poor customer service skills. I will not recommend this Uhaul to anyone in my life.

Rating:

5.0

No parking. Because I have a disability work walking thru did accommodate me. However, this will cause me to reconsider using this facility sheet using it since early 2000's.

Rating:

1.0

Person who assisted with the return of equipment was borderline rude the entire time. Was not helpful. He should not be working in customer service. It was a horrible experience.

Rating:

3.0

The online check out system was quite a disaster. It kept kicking me out and re-directing me within the app. Eventually I learned that if I kept exiting out of the app it would eventually update and move forward. But when I went to check the vehicle back in, I couldn't do it at all as the photos I took kept being rejected. Finally after going into the store and waiting through the entire line, the representative shared that the app never works? Anyways, either the application should be fixed or it shouldn't be used at locations.

Rating:

1.0

I honestly felt that I was on trial and completely disrespected. The so called manager of that location repeated more than once that this "his center" will not do this or that. I accepted an offer to bring a trailer for U-Haul and the first thing I was met with, was take your car off at another location, not at U-Haul's parking lot. I get it, liability and all, but when you just need another person to just be there when reversing a Jeep Wrangler off a trailer and you are told to do it somewhere else. It was disappointing and the Manager was so unfriendly and not kind, I felt that I was on trial. This is the worst treatment I have ever experienced and most disappointing. What happened to simple customer service and support????

Rating:

1.0

Customer service is non existent. Guy at the counter thinks cause hes helping run the store for his friend he can be short and rude.

Rating:

2.0

not being able to park while you rent a truck is insane

Rating:

4.0

when i returned the furniture dolly they couldn’t figure out how to refund the charge to my credit card! 🤨

Rating:

1.0

No onsite parking. I was told to remove my car before they can continue. No one was at the front desk before I looked into the work room. I was given a key with no remote, and I have to find the car on my own. They don’t have front plate so it’s hard to find the car.

Rating:

5.0

Great service.

Rating:

3.0

Maybe go over what needs to be done before leaving the lot!

Rating:

5.0

The safe trip is a life saver that helped me with roadside assistance when i was locked out for the vehicle.

Rating:

1.0

Too many issues Moved to third place to rent Wasted too much time. Equipment was returned in about 11 hours but charged 2 x 24 hour rental rate Should have $50 credit from price guarantee but didn’t let me use it. Never renting again from u haul

Rating:

5.0

Excellent.

Rating:

4.0

Teach everyone to help multiple customers at a time on 2 computers like the guy working at 7:30am on 7/27/26! Unfortunately, I didn’t ask his name but he was fantastic!

Rating:

5.0

Easy to rent and friendly staff. Only recommendation is that it felt repetitive to have to take a photo of the front and back of my license a second time in the store when I had already pre-checked in online.

Rating:

4.0

Easy access nice staff.

Rating:

3.0

Walking into the U-Haul center as a woman was a bit intimidating at first, as the staff was entirely male. Even when you know exactly what you need, that kind of environment can feel overwhelming. However, the associates treated me with professionalism and made the whole process easy. I would encourage management to keep training staff on how to be thoughtful and empathetic toward female customers—we know what we need, but standard equipment or process details don't always come naturally to everyone.

Rating:

5.0

This is my favorite place to rent uhaul now. This was my second time

Rating:

5.0

Daniel was amazing and very helpful!

Rating:

4.0

This location is great on vehicle, the van I got was excellent, new and clean, smell new. Yet, the guy who checked me out wasn’t friendly, he talks soft and super fast, I politely asked him to repeat, he repeated same voice tone, same speed. Then I asked him to repeat again, he looks at me with madness attitude. If I were Uhaul, I wouldn’t hire this guy. The check-in guy was very polite and nice, he demonstrated great customer service skills. Please give him a big raise, Thank you,

Rating:

5.0

Great service and rates

Rating:

5.0

Daniel is the most helpful person great location to work with

Rating:

5.0

Very helpful and knowledgeable helped file paperwork to get answers why I had to book 3 places to get what I needed. Daniel is a great employee.

Rating:

5.0

I’ve enjoyed my current experience and will recommend this place to friends and family. Thank you!

Rating:

5.0

Quick service. Had the trailer available as described.

Rating:

4.0

in the contract, the gas level was shown as half (50%), but when I started driving it was more like 40%. Since I did everything completely online, there was no one to communicate about this. I had to buy much more gas than I needed to fill it to 50%. Also, when I was doing online check in remotely, it took the remote agent about 15 minutes to process my checkin after I uploaded my DL, etc. It was too long, and I regretted choosing an online check in.

Rating:

3.0

Vehicle had very bad tobacco smell and with only 125k had difficulty shifting on incline and descending hills

Rating:

1.0

Leonardo G. provided unacceptable customer service. We declined the "extra coverage", which is an optional add-on, and was met with an extremely rude attitude. This individual is a detriment to your business and either requires retraining or reprimand. I will never rebook at this location and will advise others to book at other locations or through other rental providers.

Rating:

5.0

Staff was very helpful, prompt and friendly. The transaction went smoothly. Will use their service in the future.

Rating:

3.0

The truck I rented advertises it will fit an apartment, but it has NO RAMP!!??? No one asked me what I was moving nor told me it didn't have a ramp. I received a text to take pictures of the truck before I left the yard, but he said it wasn't required & fully optional, and the truck was parked so tightly in-between other trucks, I waited til I was miles away before opening the back door - only to find NO RAMP much to my surprise! I wasn't going back at that point since I had a time deadline - there wasn't time to go back. Typically an apartment has at least a refrigerator, if not more big items, but again NO RAMP was a huge back-breaking issue! You need to put it in BIG BOLD LETTERS that this size of truck DOES NOT HAVE A RAMP! so the next customer doesn't get fooled.

Rating:

2.0

No parking for personal vehicles

Rating:

4.0

I reserved a 5 x 8 covered trailer Through the U-Haul website and when I arrived, they told me they didn’t have that size so I had to settle for a smaller trailer which took me twice the mini loads to get my job done. I expect that if I rent a certain size trailer that it’s going to be there and it wasn’t.

Rating:

5.0

This is the most friendly and knowledgeable store in the business!!!!!

Rating:

5.0

The staff is super friendly!

Rating:

5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

Rating:

3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Rating:

5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

Rating:

4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

Rating:

5.0

Excellent all around experience with our move with U-Haul.

Rating:

5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

Rating:

5.0

Great help. Fast, efficient, and very helpful.

Rating:

1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

Rating:

5.0

Very good customer service. Thank you!

Rating:

5.0

Supportive, efficient, helpful, courteous

Rating:

1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away