Customer Reviews for U-Haul Storage of Manchester West

Rating:

4.0

Improve the Uhaul website, it’s terrible. When they say they’re going to send you a verification code to sign in to the website, it takes forever for it to transmit. It’s unacceptable. Customer service at this location was excellent.

Rating:

5.0

Went in, was quickly attended, got exactly what I needed. Fast check in and out. Very helpful employee

Rating:

5.0

La señora Damaris fue súper servicial, me explicó todo claramente y demostró atención personal acuerdo a mi situación.

Rating:

5.0

I will always rent from the Spencer Street U-Haul in the future! The manager was amazing, and went above and beyond to give me great service (I’m so sorry I forgot your name).

Rating:

5.0

People were very friendly and helpful.

Rating:

1.0

My reservation was changed without me knowing i was quoted 104 and i have to pay 119 for inside storage when i wanted drive up and it’s not fair it’s bad enough that i have to do this alone but moving and having to go in a building alone with no help is not Oky i wish i was told my reservation was changed i could of went to another location not happy at all

Rating:

5.0

The staff at the counter were friendly, efficient, helpful and thorough. The truck was clean and handled nicely. Excellent experience. Couldn't ask for anything better

Rating:

5.0

Nothing!

Rating:

1.0

There's a lady by the name of Maria who has a very nasty attitude,she acts as if your getting on her nerves and she's very rude.

Rating:

5.0

Megusto la antencion muy buena

Rating:

5.0

No area needs improvement! JC, the employee who completed my rental, was great. He walked me through the rental requirements and detailed the specifics of the rental agreement. He made it a very easy process!

Rating:

5.0

Great location (easy to find), professional and friendly staff, and clean environment and rentals always!!

Rating:

5.0

Nothing. The experience was great.

Rating:

3.0

Orderly and clean for what part of it I experienced and used.

Rating:

4.0

The vehicle was fine. It smelled of smoke though. Other than that great checkin service.

Rating:

5.0

All of the employees were amazing! Second time renting from them!

Rating:

1.0

Charged twice for online booking & when I went to the store to pick up the truck, very slow & unprofessional

Rating:

1.0

Over charge for app app problem

Rating:

5.0

KUDOS TO THESE OWNERS, EMPLOYEES, AND CREW ALWAYS THERE AND ON TOP OF ALL FOR THEIR CUSTOMERS, GREAT JOB, GREAT TEAM!!! THANKS AS ALWAYS.. VERY COURTEOUS, PROFESSIONAL, AND KNOIWLEDGEABLE, ALWAYS WILLING TO LISTEN AND HELP IN ANY WAY..,

Rating:

5.0

Thanks - so kind and helpful.

Rating:

5.0

Professional staff and great customer service. No need for improvement!

Rating:

5.0

easy drop off, employee was ready to check me in

Rating:

5.0

Great crew

Rating:

1.0

Truck smelled like weed. Side mirror was held on with duct tape. I had a quote for $65 and was charged $180. Never will use U-Haul again

Rating:

4.0

First time using any kind of storage facility. No complaints at all

Rating:

5.0

👏

Rating:

5.0

Staff was very friendly and cooperative.

Rating:

5.0

Nothing! Customer service was impeccable. Great guys, clean facility. No complaints!

Rating:

5.0

No

Rating:

5.0

Nice experience

Rating:

4.0

More parking spaces

Rating:

5.0

Great staff! Easy in and out process.

Rating:

5.0

the guys working at the store were excellent both for pickup and return, above and beyond, would highly recommend renting from this location

Rating:

4.0

Damaris D. at our rental location was outstanding, and exceptionally nice. The mobile app was horrible. We returned our rental truck after hours and it took over 45 minutes to get it straightened out. I will never use that app again. This is the second time I’ve tried to use it and it is always a problem. I’m done with the U-Haul app.

Rating:

5.0

Mike was SO patient with me when I made a bunch of mistakes booking my reservation online. Next time I'm just gonna go directly into the location to book!

Rating:

5.0

Customer service was excellent and the truck was clean and handled better than I expected.

Rating:

5.0

Everything was great

Rating:

1.0

Sept 29 I went to pickup my 2 reserved cargo vans for my business. And when I went to pick them up, the location cancel one of the reservations. I don’t understand why they cancel this when I made the reservations a month ahead of time. The location try to tell me that the regional office told them to cancel it. This really upset me cause I received a call from Michelle the scheduling rep from the regional office last week asking if I meant to reserve 2 vans and when I return the call I told the Michelle yes I needed 2. Michelle confirmed that she would have 2 available. Also I was not given a call that they canceled one of my vans if they would have called I would have had the problem fixed before arriving at the location. So Sept 29 morning I had to go to a different location in order to get a van cause I could not wait until 9 am when the Manchester CT west location opened. I also was stuck for 45 minutes on the phone with truck share to get me an available van to rent. I have done business with uhaul for 4-5 years now and I wish to maintenance using uhaul but I cannot have a van that I reserved canceled on me cause this is for business use and I have customers who rely on me. Hope in the future I don’t experience this again when I reserve 2 vans.

Rating:

5.0

Couple lottle things… the mirrors were so loose they wouldn’t stay in place which was dangerous and seems like that should be part of a basic safety check, additionally, requiring an emergency contact to pick up immediately early on a Sunday morning is ridiculous.

Rating:

1.0

Poor app design. No service at location. Took far too long to check in and pick up the truck because I was forced to change from in person pick up to contactless through the app.

Rating:

3.0

The staff was friendly and patient, but the app is not intuitive or easy to use, especially when the wifi is slow or there is not great service in the area.

Rating:

5.0

Nothing! John Richard’s was terrific! He got me in and out of my pickup of the 10 foot box truck I rented, in 10 minutes! It was a very easy process! I’d definitely rent from this location again!

Rating:

4.0

Office person was terrific in helping with this somewhat tricky checkout ( original renter is deceased). She was cheerful, knowledgeable, and overall just very helpful.

Rating:

5.0

Very Helpfull and Kind.

Rating:

5.0

JT was terrific and pleasant to work with.

Rating:

2.0

What a nightmare using the mobile to rent a truck all probably for cost cutting, there’s nothing convenient about it, this is so that the top guy just makes more money after all why hire people when you can push the customer to do most of the work in a app. While I was there there was a lady stuck on the other side of the fence asking me if there was anyone that could help her. I will never again rent from this location and definitely will not recommend it to anyone. And to top it all off you call for customer service and while waiting try to have you download the app has if their customer service is busy with other customers, ok right it happen once but never again.

Rating:

5.0

The staff is courteous and professional. The equipment was in excellent condition.

Rating:

5.0

Everything went smoothly Great customer service

Rating:

5.0

My 11 year experience with U-Haul was excellent. Management was always very helpful and facility was very clean. I would not look elsewhere for extra storage if I needed it in the future. Thanks for everything and keeping my property safe.

Rating:

5.0

The general manager John is awsome and very helpful. The staff at this location goes above and beyond to meet the needs of their customers

Rating:

1.0

Bad place

Rating:

4.0

Upon rental pickup of the truck I had difficulty leaving with the truck through the gate. Pressed the intercom button multiple times and had to wait 5-10 mins before staff responded because they were busy. For future truck rental customers the staff should provide instructions and be alert to the gate button.

Rating:

1.0

Trailer was in poor condition and did not look maintained. Straps looked frayed. At this location, uhaul employee put trailer on my truck and I asked to verify. She said no need its fine. Trailer came off of truck. Wasn’t latched properly. I called roadside, the guy came out and was told I had a flat tire and came with no tools. (Unbelievable since I talked with roadside about what happened) I ended up figuring out how to reattach my loaded trailer with my personal car jack. Would tell people to steer clear of this location.

Rating:

5.0

There was not enough furniture dollies which would have made the move easier.

Rating:

5.0

Over the years I have used U-Haul many times and it's very convenient because it's down the street from where I live. There's only one thing I find very tedious is all the paperwork you have to go through just to get a truck and or storage.

Rating:

5.0

The manager John was so nice helping me get moved in and everything was just perfect!

Rating:

5.0

Best staff ever

Rating:

5.0

The app too many glitches!

Rating:

5.0

I have been a customer of U-Haul for years many years .. I have never encountered any problems staff were always helpful …

Rating:

5.0

All staff members were wonderful and very supportive and caring.

Rating:

5.0

The staff are wonderful, professional, very helpful and explain everything. The vehicles are always clean.

Rating:

5.0

I always rent from John and his team at this U-Haul location. I've rented several times in the past year both for work and personal use and every time I do, they are helpful and professional. This is the best U-Haul location in the area without a doubt!

Rating:

5.0

Maria and Jeremy were particularly friendly and helpful. Even when their system went down and they had several customers waiting, they remained calm and courteous. Very impressive on a hot, busy, Saturday afternoon!!

Rating:

5.0

Customers service was great. The van I rented was more than I needed with a lot of space. Van was brand new and very clean for moving with ease.

Rating:

3.0

Failed to honor the online deal for the free lock. Insisted a particular lock is installed. But the check in staff was through.

Rating:

5.0

Quick and easy a great value.

Rating:

5.0

Thanks for your friendly service

Rating:

1.0

It took a half hour to rent the vehicle

Rating:

5.0

I'm happy with the service from Uhaul. Thanks!

Rating:

4.0

I like the fact that the people are nice, and the storage is always clean. I also did not have any item stolen but if is possible the smell within the area could be avoided and please provide a garbage within its environs. Overall, you guys' rock!

Rating:

2.0

Every six months the price was increased claiming pest control and all. Mice were in my unit and ruined my recliner. I paid a lot of money for that unit. Raised the price but not the care. No, I will not recommend your storage units.

Rating:

5.0

I am delighted to had the opportunity to be served by you and your staff! Your service , and your commitment is outstanding! Thank you and best wishes !

Rating:

4.0

With card access and exterior storage units, there shouldn’t be the need to limit access hours unless mandated by local ordinances. This may have been the case, but we felt rushed to get everything done when our schedules only allowed us to get there late in the day.

Rating:

5.0

Very pleased and Satisfied with overall experience, Thank You..!!

Rating:

4.0

Everything was good. It was just getting too expensive

Rating:

5.0

The General Manager there was awesome. Took his time to explain everything, true hospitality!

Rating:

5.0

Everything was perfect!

Rating:

5.0

The guys hooked me up and I really appreciate them

Rating:

1.0

Someone got in the storage room and stole a bunch of equipment that was stored in there had to put a second lock on it and then move the stuff out

Rating:

5.0

The place was very clean and well organized easy to move in i was using another storage facility for 10 years and if I'd known this place was this nice i would of moved in here years ago

Rating:

5.0

John, Angela and Maria are wonderful we originally were only going to be there for four months it ended up being 4 years although a lot of money for the time there they we’re very helpful with the original move in and finally the move out thank you so very much we appreciate the time spent in your facility, Bill G unit 67

Rating:

5.0

I called to set up my truck and storage reservations and told the associate Oakland street when I get to the storage with a truck full of stuff and movers that I only had for 3 hours I find out they booked me the wrong location instantly got frustrated annoyed and aggravated I would like to thank the associate that calm me down and made me realize everything is fixable I think the associate name was Cesar did a great job transferring me and finding something to move my stuff in so little time turned my experience from negative to positive

Rating:

5.0

Excellent customer service and professionalism at this location.

Rating:

4.0

The facility was great and I'm thankful it is close by. I stopped using it simply because I no longer need the storage.

Rating:

5.0

The ladies at the counter, Damaris and Amy, were very friendly and helpful when I had any questions with the unit. I will recommend the Manchester U-Haul Spencer St location to my family and friends, thanks!!

Rating:

5.0

I would only suggest that renters be given the suggestion to totally seal boxes, including hand holes when moving in. No matter how much effort is taken by management, the units are outside so bugs and even mice can gain access. Other than that, no issues with water or other storage problems.

Rating:

3.0

My U-Haul reservation was changed too many times and I was put into a storage way to small for us so we are switching to a different place.

Rating:

5.0

I give George and John an A+ for customer service. We rented a truck and went back to rent a storage unit and the process was smooth and easy. Definitely will recommend them.

Rating:

2.0

My unit #3880 was rat infested. All my properties was damaged. Extremely disheartening and disappointed

Rating:

4.0

It really bothered me that this company doesn’t prorate. It would be so much helpful to every customer if we were able to do move our storage out and be charged for the days that we use. I heard storage units can be prorated if a customer is using the unit against company’s policy, but to know a customer can’t use that option doesn’t make sense.

Rating:

5.0

Rented unit for close to two years. Easy set up of unit, easy check out. Accessible when need without problems. Very friendly and knowledgeable staff. Great customer service. Overall pleasant experience.

Rating:

5.0

The staff here was polite, friendly, knowledgeable and efficient. I had issues with smoothness of opening unit door but in all , it works out...I do have arthritis- so trying to pull a slightly bent or rusted door was more difficult. The cost made UHaul a best value!

Rating:

5.0

The staff was exceptionally helpful and professional. Access was secure. Facility was clean. Bathroom was clean and conveniently located.

Rating:

5.0

Just an overall amazing place - safe, friendly, cost effective. Highly recommend.

Rating:

5.0

we ave used storage facilities in several locations all over the country and rate this site very highly. The staff was helpful, the facility welk lit and clean. When we vacated we rented a truck and that too was without problem. I would recommend them highly.

Rating:

5.0

Staff are Amazing great customer service and very friendly will definitely recommend to friends and family.

Rating:

5.0

I'm really grateful for the staff

Rating:

4.0

There was no lock in my unit

Rating:

5.0

Very nice and informative……

Rating:

5.0

Great customer service!

Rating:

1.0

Really!! I rented on Thursday and cancelled my rental on Saturday morning and was told that even though I had moved nothing into the rental and had taken a temporary lock from the manager that I would still be charged for the month. So, I am essentially giving a $202.00 donation to UHaul storage for not using the unit and am asked to give a review??? Beyond disgusting!!

Rating:

5.0

Staff are very friendly and polite

Rating:

5.0

Everyone that works in this store are helpful and patient.

Rating:

5.0

Good experience.

Rating:

3.0

Unfair and charged me for storage I wasnt using anymore...

Rating:

1.0

Alot of properties had to be be thrown out because I discovered alot of mice feces in the unit rental. I pay a monthly insurance during the storage rental for 9months and yet have to be compensated.

Rating:

1.0

I had a really poor experience with U-Haul. I had to move from Nashville to Boston and rented a ten foot truck. The location I originally selected in nashville to pick up the truck got changed to another location in nashville. This wouldn’t be a huge deal for a lot of people but i could only pick up the truck after office hours at night and the location that I picked is much safer (well lit, location, etc) compared to the location U-Haul changed it to. When I went to go pick up the truck it was dark out and the parking lot was super dark and there were four or five lingering men hanging out around the truck. I wasn’t safe. Then, I had to do the online check in to actually get the truck and the U-Haul website And the app were not working. I was out there by myself in the dark for thirty minutes waiting for the site to work as Im trying to not draw any attention to myself. But Im an alone woman in a parking lot so of course it got the mens attention. I was worried about my safety. Not okay. Eventually I get the truck and make the drive to Boston. I reserved a storage unit when I booked my truck and had a reservation number for the storage unit. I get to U-Haul storage And they say I don’t have a reservation. I pull up my reservation confirmation And the number and they say it’s not a reservation. Oh….my bad….I thought me paying $200 for storage and the email header of “your storage unit is reserved” means I had a storage unit. Also- when I go to drop off my truck the app and website (you guessed it!) werenot working again. I’m a 27 year old who knows how to operate technology. I don’t know how anyone in my parents generation would be able to trouble shoot this if they were in my shoes with the truck rental. your online systems absolutely suck. I won’t use U-Haul again and won’t recommend it. That stinks for you guys because all my friends are moving! Definitely not worth the $800 I spent…especially when my safety was threatened.

Rating:

5.0

Customer service staff was outstanding. Facility felt secure and safe.

Rating:

4.0

Truck needed some maintenance but overall pretty good experience

Rating:

5.0

Parking area at the office is limited and difficult to maneuver. Great facility, great staff. I’ve never used a storage facility before, would definitely come back if I need one in the future. Thank you

Rating:

5.0

They are the best! Love everyone there. So helpful, friendly and hardworking. Thank you.

Rating:

5.0

I got exactly what I needed! Thank you so much!!! ❤️

Rating:

4.0

Good place

Rating:

5.0

The staff at this location is excellent

Rating:

1.0

Rodent problem is terrible they ruined much of my clothing and other items. Storage did nothing to correct and told me too bad I should have purchased insurance

Rating:

5.0

I enjoyed working with you people

Rating:

5.0

I had a very pleasant experience with the staff and the facility..

Rating:

1.0

The manager had breached the contract and limited my access to the unit,BEWARE OF THIS MANAGER SHE'S A DIRT BAG, BUT THE OTHER STAFF ARE VERY PROFESSIONAL AND KIND, I recommend you go to Oakland st instead all the staff there are great

Rating:

5.0

Maria and Amy are amazing!!

Rating:

5.0

Angela went out of her way to be friendly, helpful and accommodating.

Rating:

5.0

The staff were very friendly and helpful. They went above and beyond to make sure the unit was clean and ready for me.

Rating:

5.0

Everyone was very helpful

Rating:

4.0

Over all good place to rent a storage unit. The thing that is missing is the access to the dumpster. I was not allowed to put any of my broken down cardboard boxes and swept up items after move out into the dumpster. So I was left to cart it out myself.

Rating:

5.0

There was a water leak at the base of the units' door. It wasn't fixed while I was renting the unit. A maintenance individual looked at it, but it never got fixed. I explained where the issue was, and was told that they will look into it. Other than that, great exoerience, great staff.

Rating:

5.0

No issues

Rating:

5.0

Staff was very friendly and Angela went above and beyond to make sure our needs were met.

Rating:

5.0

Angela and her staff were great to deal with. I rented a storage unit, rented vehicles several times, and bought a lot of supplies from this location over the last 9 months. It was all good.

Rating:

4.0

I moved from an 5x10 to a 10x10, and it was only a few units away so it was a very quick and easy move.

Rating:

5.0

I did not know that you have to pay EXTRA for entrance after 10pm. Wtf? And why is there a giant rodent trap in my space?

Rating:

5.0

Everyone who works there is fantastic! Thank you!!!

Rating:

5.0

Angie R. has been GREAT!! Spencer St, Manchester CT

Rating:

5.0

The customer service representative I worked with was super friendly and did an excellent job working through various issues for me. She was very knowledgeable, patient, and kind. Thank you!!!

Rating:

5.0

Perfect

Rating:

5.0

Thank you for 17 years of excellent service!

Rating:

5.0

One of the problems with U-Haul they want you to buy their lock and early leads me to believe the locks they want you to buy they have a key for I put my own lock on and put their lock on my lock that way I know nobody’s going in there but me I also didn’t like that when I went to my storage unit which was once every 2 to 3 months that their card when I swiped it to open the gate would never work it seemed like an ongoing problem Other than that I would use them again in an emergency for storage but you have Everything you need for moving The good thing about U-Haul it’s a safe and secure place.

Rating:

5.0

U are my 2nd home really 1st my stuff was not on the street, I will store furniture soon.

Rating:

5.0

Never had an issue, great custmer service

Rating:

4.0

Information about move-in was confusing or unavailable. A lot was unclear about how things work at this storage facility.

Rating:

5.0

Thank you for making it so easy!

Rating:

5.0

No issues to report. Good job from the on site staff.

Rating:

5.0

The storage space was clean. I could get access whenever I needed. The staff was very friendly and helpful.

Rating:

5.0

.

Rating:

5.0

Clean, well organized, secure. Pleasant, helpful staff and owners.

Rating:

5.0

The staff was especially helpful with storing the items and also with choosing boxes for our move.

Rating:

5.0

Move in and move out was easy. The staff was excellent.

Rating:

5.0

x

Rating:

5.0

This U-haul location was phenomenal. My only "issue" is that our truck rental pick up was transferred to another location. There were many issues there. Letter forthcoming with details & feedback.

Rating:

5.0

Everyone is very nice, friendly and helpful!

Rating:

5.0

Great personnel! Always smiling,friendly,caring...especially Angie, Maria, and Amy. They became my special friends. I applaud your hiring practices . Thanks for letting me comment.

Rating:

5.0

The owner/manager was very pleasant and she helped us get set up quickly.

Rating:

5.0

Thank you for all your help while I used your storage units. I appreciated your help and kindness!

Rating:

5.0

The storage unit served it’s purpose-it is a storage unit. Not much conversation with staff only when I paid the bill and my final check out day.

Rating:

5.0

Customer service was Excellent. Angie and Pedro are both an asset to your company. All questions were explained and they were very easy to work with. Angie was very knowledgeable in uhaul.

Rating:

3.0

Price increase over time was my reason for leaving. I'm still renting storage, just with another company. Great for short term storage.

Rating:

5.0

This place is great. Would recommend to all. The only minor problem is parking , not many spaces but other than that a no hassle place to store your property.

Rating:

5.0

No problems at all. The staff at Spencer Street were very helpful and friendly.

Rating:

5.0

The manager Angie and Maria are wonderful and helpful!

Rating:

4.0

Liked the swipe card access.

Rating:

5.0

The facility is clean. The staff is very friendly and helpful. An overall great experience

Rating:

5.0

Thank you for your excellent work, Angie and Pedro. People like both of your are very hard too find.

Rating:

1.0

Too expensive, rented the space to keep my motorcycle... After two years I sold my motorcycle because I felt like I was buying my bike all over again because of the storage unit rates....

Rating:

4.0

Good and safe place

Rating:

5.0

Both ladies were great they help me and they were awesome. Great job ladies!

Rating:

5.0

Amy and Angela were extremely helpful and in handling my matter which the Oakland Street office messes up my original order. It was a pleasant working with both ladies and I look forward to doing bus

Rating:

5.0

Customer service was great all questions and concerns where answered and units where showed to let me pick out which one I wanted.. Great job once again THANK YOU..

Rating:

4.0

The staff was very helpful and friendly.

Rating:

5.0

Angela was so helpful and kind. Pedro helpful too. My daughter had a good experience at that location, so I decided to go there myself.

Rating:

3.0

They charge us for two boxes and after almost two months of asking for a refund of my money, they charge me again instead of credit my card.

Rating:

5.0

Over the 3 years that I used this facility, Angie was always extremely friendly, professional, and helpful. She was a pleasure to work with.

Rating:

5.0

Great people

Rating:

2.0

One staff in particular was extremely rude and unhelpful. She looked inconvenienced by customers needing her support. In addition, the parking lot of this location is awful, way too small.

Rating:

5.0

I think access hours should be a minimum of 9 or 10 pm weekdays without an extra fee !

Rating:

5.0

Thank you to Angie and Pedro for their excellent help with our storage!

Rating:

5.0

None

Rating:

2.0

Called and made reservations gave CC # to hold unit, called back next day no sign of res., call again all set, go down can't find your res. so had to do process all over again. Too many problems