Great customer service and hospitalityAngelica S W. | First Impressions
Customer Reviews for U-Haul Storage of Marquette Park
U-Haul Truck Share 24/7© Location
Chicago, IL 60629
Services at this Location:
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.jesus s. | First Impressions
🎰🗽🥳🛸🪵⌛️🏋🏻♀️🚜🚚👩🏼🎨🏚🪵🛸☔️👻⚰️⚔️🪦🕳🔍💣🩺🔐🔍🔒🔗👻🕳🥳✏️🕳💀🍸👓🥂🤢🤮🤑😐🙏🏽😇🚕🥳👩🏼🎨👮🏼👩🏼✈️🦸🏻♂️👷🏻♂️🧑🏽🚀🧜🏼♀️🧞♂️🧚🏼♀️🏋🏻♀️🏆🔐🛎🪄🔑🛴🚑🛒🦼🎬🕳🎹🎲🔭🎯aquanetta b. | Overall Experience
Customer did not leave a comment.Cartelle M. | Online Move In
The storage unit rental system is rigged to get over on the customer financiallyJoel G. | Overall Experience
NoneCardell D. | First Impressions
You have people living in your storage units. Plus some of the areas are dangerous.Kenyetta C. | Overall Experience
Staff was Amazing All of them Communication was AwesomeANGELA B. | First Impressions
Customer did not leave a comment.Melanie V. | Overall Experience
I thank you for your helpfulness and your professionalism I look forward to dealing with you all in the futureAntoine M. | Overall Experience
Customer did not leave a comment.MICHAEL J. | Overall Experience
Customer did not leave a comment.joann j. | Overall Experience
Customer did not leave a comment.Kenneth B. | First Impressions
Customer did not leave a comment.Yancy G. | First Impressions
The lights don't work properly...silvia g. | Overall Experience
Customer did not leave a comment.sherdae j. | Overall Experience
The Manager is very Professional and Extremely Courteous! The staff is very helpful whenever there is problem and fast to respond and act on it!Delovey H. | First Impressions
Just the time because I workBianca L. | First Impressions
Customer did not leave a comment.Juannell J. | Overall Experience
Customer did not leave a comment.Angela G. | First Impressions
I luckily never had any issues with my things being taken. However, there was a water damage issue. And this particular facility has homeless people living there inside the lockers. There were several times I couldn’t get my things moved because people living in the lockers on the top floors would purposely leave the elevator doors open so that ppl couldn’t disturb them. I’ve used the steps to walk up and gain access to the elevator and there’s so many people living in this facility it may as well be a homeless shelter. It’s ridiculous. That needs to be taken care of. There’s nothing wrong with the staff, they were always really nice. But the homeless issue made me feel very unsafe and was an inconvenience.Mercedes J. | Overall Experience
I had a great experience with this Uhaul facility. I had a storage unit at this location for several years and never had any problems with my unit or staff. I would highly recommend.ADORN D. | Overall Experience
Above and Beyond!PETER C. | First Impressions
They should have the lots for free and free parkingTHERESA B. | First Impressions
My experience was horrible! They sold me a storage space that was already in use over a month ago. I was told I would have the lock included inside the facility. That was a lie I had to buy locks. I was given to other units because of the mix up and still charged more for there mistake for selling me a storage that was already in use. The worst part was that before I went in I called to check availability of the storage space and everything was fine. When I went to take in my stuff I was informed It was nor availabilityestrella c. | First Impressions
Customer did not leave a comment.sherdae j. | First Impressions
Always satisfied with my storage unit and truck rentals.Mary S. | Online Move In
Customer did not leave a comment.Rickey B. | Overall Experience
Customer did not leave a comment.KANIASHA L. | Overall Experience
You auctioned off my property during a pandemic and hardship. I am trying now to get a legal team to take care of this matter. I do not appreciate this at all, so be looking forward to seeing me again soon.Randall D. | Overall Experience
Customer did not leave a comment.KAY F. | First Impressions
so far i am very well please cause its down the street from where i live. thank you uhaul for good service keep the good work.Martha T. | First Impressions
Customer did not leave a comment.Deyja S. | Overall Experience
Nice placeLashaun P. | First Impressions
Great job guy. Thank you so much.DERRICK M. | Overall Experience
There was a dead mouse in my storage unit on a sticky trap. Which was not welcoming. Everything else was well kept. The mouse was just disrespectful and needed to be shared.Melissa T. | Overall Experience
Customer did not leave a comment.TIFFANY P. | Overall Experience
Customer did not leave a comment.Tremaine G. | Overall Experience
Illegally locked my unit for past due balance and it wasn’t past dueTahisha H. | Overall Experience
The keypad in the back with the garage doesn't work, so you have to park in the alley and walk around the front to get in and open the garage. The elevator struggled to move and did not align with the floor, making it difficult to roll carts in and out.Aisha C. | Online Move In
Never got access to the unit. Pitiful customer service. On hold over an hour an hour no one answered. Truck driver who waited almost three hours got impatient and returned shipment Left items in the yard and porch in the rain. My property was damaged. This is all after making several calls to gain access to the facility itself I will be canceling my current contract as soon as I find a new transporter. I can supply you with a copy of the calls. When I finally spoke to someone to cancel the account her only concern was did I leave a unit that I never accessed empty She was totally unapologetic. Never got avLinda C. | First Impressions
Customer did not leave a comment.Shraddha T. | First Impressions
Customer did not leave a comment.Tremaine G. | Online Move In
Customer did not leave a comment.ANJOINETTE R P. | Overall Experience
Customer did not leave a comment.Donna F. | Online Move In
Customer did not leave a comment.Hillian B. | First Impressions
Customer did not leave a comment.Titus N. | First Impressions
Customer did not leave a comment.Takisha Y. | Online Move In
Customer did not leave a comment.ANTHONY C. | Overall Experience
Customer did not leave a comment.YOLANDA L. | Overall Experience
Customer did not leave a comment.LaVonnia R. | First Impressions
Alvatra was a helpful manger she made my stay at this facility very and extremely comfortable I would recommend this U-haul to everyone she went above and beyond to make sure your needs were meet and I’m not sure if she will ever get a chance to red this but if so thank you agin for your kindness!Annette R. | Overall Experience
Customer did not leave a comment.Mellonese J. | Online Move In
Customer did not leave a comment.Eddie P. | Online Move In
Customer did not leave a comment.THOMAS R. | First Impressions
Customer did not leave a comment.angelique p. | Overall Experience
Everything was well kept I had it for over 4 years for my business with supplies.FELICA N. | Overall Experience
the staff is very knowledgeable and the are patient friendly peopleALONZO W. | First Impressions
OVERALL...THE SERVICE WAS A GREAT HELP IN MY TIME OF NEED...I APPRECIATE THE AVAILABILITY OF ACCESS...I MISS TANYA THO...SHE WAS VERY KNOWLEDGEABLE AND QUITE CONDUCIVE WHEN I HAD QUESTIONS 💯...HOWEVER, I DID HAVE TO CALL CORPORATE ONCE TANYA LEFTED...ANYTHING OUTSIDE OF THAT MY THINGS WERE ALWAYS SAFE AND SECURE...AND AS I LEFTED THEM... THANK YOU FOR YOUR SERVICES. AND YES...I WOULD RECOMMEND U-HAUL TO ANY FRIEND OR FAMILY MEMBER SINCERELY OLIVIA POINTEROlivia P. | Overall Experience
Barney and Marta were WONDERFUL to work with! They had amazing, hands on customer service and follow through. Would definitely recommend and use this facility in the future!HEAVENLY H. | Overall Experience
Customer did not leave a comment.Ciara T. | Overall Experience
Customer did not leave a comment.Arturo C. | Overall Experience
Thank you for being helpfulSharon O. | First Impressions
Customer did not leave a comment.Johnnie H. | Overall Experience
Customer did not leave a comment.Charlotte H. | Overall Experience
This is my first time at the facility and the people are very nicekimberlye y. | Overall Experience
Thank you for keeping my belongings safe. I Thank Barney for all of his professionalism, he was very helpful all the years I have been with you. He really cares for the facility and the renters.LOUISE C. | Overall Experience
Great customer service,teresa h. | First Impressions
I will use it again when neededJoseph R. | Overall Experience
The only thing is that it was hard to find any staff most of the time. They need an overhead speaker to get ahold of staff and for other customers to remind them to close the elevator door.maria b. | Overall Experience
NobeChantilly F. | First Impressions
MUCH BIG THANKS TO FRANCESKA!!!Richard H. | First Impressions
I'll treated real nice courteous patient and helpful I was in a wheelchair in the place was very convenientJoseph R. | First Impressions
Angelica is the person that assisted me with renting a storage from Uhaul, she was very professional on the phone and in person.BERNADETTE M. | First Impressions
Facility was dirty and smelt like cigarettes. Officer stank like cigarettes. The office was all broken down. And not to mention the officer lit up a cigarette and was smoking right in front of my facejasmine a. | Overall Experience
Mr. Barney Davis, has an awesome personality and he is a people person. He is always ready to help the customers, he shows the customers how to use the entrance boxes.Cheryl B. | First Impressions
It was a nice experience. Good place to keep ur things til u get on ur feet.Ausheka G. | Overall Experience
Goodmohammad s. | First Impressions
Please should know this isnt where you pay and purchase items. This location is just for the storage space. I waited almost an hour on someone to show me the units and tell me to pay at another store.Shanell T. | First Impressions
The Supervisor Ms. Woods is a beautiful person, she helped me out in a circumstance and corrected it.Pamela C. | Overall Experience
The Staff has 'Time Management', Skills because it didn't take long at all. I think you do need a Uniformed Security Officer working there around the Clock.AUDREY F. | Overall Experience
Tanya the manager was great! She goes above and beyond to help customers and I appreciate her for that!! Thanks TanyaStephanie W. | Overall Experience
The units are not properly secure. Inside of my unit important paperwork slid down to the bottom unit. Some unknown personnel has my passport and U-Haul never retrieved my information.JEFFERY W. | Overall Experience
Customer representative Ajay was always rude. Mice droppings was all in my belongings. Always had a hard time to gain access to the facility. I would never recommend nobody ever.Denise K. | Overall Experience
Please make sure that some one put something down for the mice’s they runes every thingBOBBIE N. | Overall Experience
ThanksMICHAEL J. | Overall Experience
The manager came across as quite rude at some points. The truck was in great condition though.Jackie M.
Customer did not leave a comment.THYANDREA A.
Customer did not leave a comment.floyd C.
Great customer service. No hassle. Love it. Thanks.Lashaun J.
The truck was leaking on the inside I think that I should get some money backkimberly W.
Customer did not leave a comment.carmen G.
You need enough staff on hand with the knowledge to assist in whatever's needed.Reginald W.
The Personal was very patient, polite and professional and enjoyed working with people.Gregory S.
There is always room for improvement maybe hire me ah ah. really I had a very good experience there.clarence A.
Manager was extremely helpful, courteous, and professional.DARNELL C.
Customer did not leave a comment.terance B.
They were friendly and helpful. Thank You.....Anthony R.
No where to park the truckschedule. The parking is on a main street instead of a parking lotAlysia W.
Everything was greatdebra B.
Everything went very smooth. It was an unusual suprise. It is good to know their are still some quality service available. Thank youRobert G.
Due what you do but keep it real overall the service was greatMIGUEL S.
Absolutly nothing..every member of uhaul where great,kind,friendly i definetly will recommend..ANA C.
Customer did not leave a comment.Deidre B.
Excellent service..LARRY W.
Transforming my move here was the worst experience of my life I give them a 0 on everything nothing was good. the manager was horrible I called customer service and Traffic so much. They sent me through so much I cried several time and couldn't get any help. the Manager there had denied me to move my stuff in, after the lady at Midway had moved me in there. he had put something in my storage and said I couldn't have the room. I had to drive all the way over to midway and the lady had came back with me we looked for a room for about a hour then we went to the storage I was suppose to have and he had put like 20 items in it, so her, my kids, and myself moved the items so we could move in. I spent over $1,200 moving here and was treated so poorly I want some type of compensation back. there was more than this that happen this is just to sum it up all you have to do is listen to the recorded callslashawn O.
Customer did not leave a comment.Edward B.
Customer did not leave a comment.Trenette R.
Customer did not leave a comment.Dianette G.
The manager was on point with checking me in and out in a timely manner. Yes, I would recommend this uhaul for the future moves. Thank you.olivia P.
Mary, Barney, and Otis gave great customer service. They were professional and very helpful. I will definitely recommended that location and their service to anyone.DARLENA M.
Customer did not leave a comment.Bianca K.
Friendly. efficient staff!John H.
At time of pick up guy was friendly but I was miss inform by him that someone already selected a drop off location different from the one he told me I can go and drop it off to that got me mad after 2 day that I receive a call from uhall saying I was late on the drop off of the vehicle. That was my only concern with this place that they miss inform people.edwardo C.
Great customer servicericrado M.
My interaction with the staff at the office on 63rd Maplewood was awesome. The staff member that called me on 12/30 from 630-935-0622 Mathew hernandez offered very bad customer service.krista B.
Customer did not leave a comment.DENITA S.
Customer service was great. Everyone was great, thank you!marisol A.
Customer did not leave a comment.Carlos Z.
Customer did not leave a comment.RUBY W.
Customer did not leave a comment.Rodrick J.
The truck I had it's back door didn't lock.... The keys didn't work.jawanna L.
The gentlemen I had returned the truck to billed me higher than I anticipated. How can you go from 120.00 to 210.00? You charged 58.00 for gas and was very rude about the entire process. I will NEVER user UHAUL again at this location. When there's a nigger behind the counter somethings bound to go wrong.Johnny S.
Customer did not leave a comment.Jaime G.
My moving journey was made BETTER by the professional people like Barney and Marinerva who excel in giving me the best place to put my stuff and the experience to offer me the storage unit without any fees for 1 month free, that is a deal that I can use and without their help I would not have chosen to store my things at a U-HAUL place, but the timing and service from them made it BETTER THAN EVER. THANK YOU BARNEY and MARINERVA.Carr D.
Customer did not leave a comment.Antonique B.
It was a great service.larry S.
Stay as fabulous as you are. Thanks a load off of mover's stress. Way to go U-haul!! ??Madelyn J.
Not a single problem. I was given plenty of extra time and help. Much appreciated. Devonte Blackburn is an amazing Uhaul rep.Sarina B.
Customer did not leave a comment.micheal C.
lower the mileage amountJoyce B.
Each employee maintain the same method of information and consistent professionalism.thomas S.
This guy Barney is heaven sent!! Him, plus Uhaul services made my family move and storage so easy, affordable and smooth. I would recommend to any and everyone. Also, my storage unit facility was very clean. A worker by the name Marinerva, had the place smelling great and was very helpful in translating to a non-english customer for me. Our move to storage was stress free. Thank you guys!! From buying boxes, to renting truck, to renting a storage unit, Im very happy.JADUAN L.
After filing a corporate complaint on Saturday from the locations not having my reserved truck, as well as against a General Manager Chrissy Rivera, I almost gave up on using UHaul altogether... But the GM Edwin Clay, as well as an associate Devonte, they went above and beyond to assess my needs and were very understanding and empathetic during my stressful moving period. I am forever grateful for these two at THIS location... However, with the GMs Yolanda as well,as the GM, Chrissy Rivera on 47th street, they need customer service assessment training.Bianca H.
Customer did not leave a comment.Melissa R.
I think this facility is great. They have very nice employees. Devonte , Edwin and Barney are great individuals. I would most definitely use this Uhaul location again. Great job you guys!Devonte B.
Customer did not leave a comment.Julia G.
Customer did not leave a comment.mary H.
U haul did a great job with serviceALBERTO A.
Customer did not leave a comment.Kesha S.
Customer did not leave a comment.Moneka R.
Me. Edwin was very professional and kind . Thank youMachelle B.
I would like to thank the guys who help me out a lot Mr clay and devontaMARQUIS G.
Continue to maintain great serviceSterling B.
Customer did not leave a comment.Madrinia W.
Customer did not leave a comment.analizbeth M.
Customer did not leave a comment.Adrienne B.
This location worked out perfectly for us. Devonte was knowledgeable and courteous.Heather A.
Friendly and knowledgeable staff.Maria M G.
Customer did not leave a comment.lashaun P.
My overall experience with U-Haul was great Devonte Blackburn customer service skills was excellent I would recommend this U-Haul location to family and friends and would most definitely use this location again thank youjennifer W.
Customer did not leave a comment.Jonathan B.
Professional and courteousrobert D.
Customer did not leave a comment.MALCOLM W.
The young man that help me Devonte Blackburn was friendly, helpful and knew his job. I used u-haul twice in one week and I Will come back to this store. Thanks Devonte GREAT JOBBertha W.
Customer did not leave a comment.Schlonda B.
Customer did not leave a comment.Charlotte F.
The entire rental process at Uhaul was terrible. I reserved a truck weeks in advance only to be called the day before to be told that there were no trucks available. I had to wait until the next day and when I arrived in the store I was told there still was no truck for me. This is entirely unacceptable on the part of Uhaul corporation. If it had not been for Edwin and his team who went above and beyond their job descriptions (and eventually had to give me a damaged truck), I would have had to pay thousands of dollars in extra rent and lost wages. These logistics problems that Uhaul seems to face have been solved by other industries (see rental cars for a good example) so there are no excuses for this type of delay. Also, telling the customer, as Angel in the Chicago dispatch office did, "to be flexible" is not an appropriate response to the problem, especially after two consecutive days of unavailable equipment.Chris S.
Customer did not leave a comment.Deidre B.
Customer did not leave a comment.Candice W.
I do not remember his name but he was very pleasant !!!!Ta'Eyshia C.
The visit/rental was excellent. The csr was very friendly. He had us laughing. I would go here again and again. Thank you guys for a great experience.ikeda B.
The representative at that locations was very professional and helpful ..he made the whole experience a easy transition..I would definitely use this location again ...Tina M.
Hire more employees like Devonte he was very professional polite courteous and very knowledgeable he knew his stuff he had me in and out and over all I had a great experiencePamela B.
All went well, my move was a success. The service connector was very courteous & informing. ??cassandra H.
It's the best one I've seen yetRitha S.
I had the pleasure to meet Devonte Blackburn was very respectful friendly I was treated as if I was a family member andI love it so the facility and equipment we as clean ready to go I also rented a storage space very clean not expensive the price is perfect for my budget I have told family and friends where to go for a U-Haul and ask for Devonte also at the storage I had the pleasure meet Mari she's great too she answered all my questions she also made me feel so comfortable I felt as if I knew these two for ever it was the best experience I've ever had this being the first time renting a truck and I had a storage and switch to U-Haul that should say something about the employees at the facility on 2540w 63rd st thank you to these 2 people made my stressful transition so easyWanda C.
The manager was great to work withDeandrea A.
Customer did not leave a comment.Gloria M.
Manager on duty was great! We were behind schedule with the transportation of all the file he was very curtious and professional, understood our situation and was ok with us returning the truck a bit late.Jose T.
I have rented twice here. Each time has been a very pleasant experience! The staff is very friendly and attentive.Sofia V.
Excellent customer serviceKARL B.
Customer did not leave a comment.Jelian S.
Friendly, explained everything I needed to know and answered all my questions. Made it a easy process, thank-you!Bruce M.
Great service and very helpfulcarol K.
My name is Stephen Curry. I rented a U-Haul truck this week from U-Haul Storage of Marquette Park, 2540 W. 63rd St., Chicago, IL 60629. The manager who worked with me was Edwin Clay. I have to tell you that Edwin gave me the best customer service that I have ever received. He called me several times to let me know the details about my 15' truck rental. When changes were needed in my schedule, he worked them all out and called me to confirm everything. When I went to pick up the truck, he parked it in the shade for me so that it wasn't hot when I got into it. He was always calm and helpful with each detail. It truly was service with a smile! In fact, it was the best customer service that I've ever had from any business. I would nominate Edwin Clay for Employee of the Year. Thank you, Stephen Curry 484-354-3063stephen C.
Keep improving a good serviceRoman G.
Do-nothing keep up the good work??ELEANOR P.
Nothing the service was excellent.ELEANOR P.
Fantastic job, very professional and courteous.Ed F.
Great service. Nice peopleTilisha T.
Customer did not leave a comment.Antoinette M.
I really like coming to this location due to the respect and there really nice and have great customer serviceSHEMEKA K.
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