Customer Reviews for U-Haul Storage of New Port Richey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of New Port Richey

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Cody S. on

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Customer did not leave a comment.

Mary C. on

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Everyone very helpful and friendly. I will definitely use them again if needed.

Bryan S. on

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I had the nicest people from pick up to drop off. They really worked hard to make my move as easy as possible

Guy M. on

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Customer did not leave a comment.

Steven U. on

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Great customer service. Thank You!

Mathew K. on

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Great place. Awesome people.

John C. on

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Only one thing was I got charged for October for full month and left on October 7th so I was not able to use the storage for three weeks and you got to rent it during my rental month. Just not right.

Christy J. on

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Eric was very helpful and friendly. The whole check-in process was quick and easy, couldn't ask for anything more.

JAMES M. on

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I rented storage at this location for 5 years, everything with Uhaul was great, but way too many morons that have no basic courtesy, constantly blocking the the way in, and out of the storage areas.

Dana H. on

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Eric, Mary and Kayla never let me down when it comes to rentals at this location!!!! They are always efficient and accurate with every detail!!! This is why I use a New Port Richey location when I actually live in Brooksville! That is a 30 mile difference.

Scott B. on

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Read complaints online but found nothing out of line in my 2 month experience. They were friendly even though I misread my contract and was there after hours moving in.

cynthia s. on

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Mary was very helpful and explained everything to me

Samuel J. on

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Kathleen S. on

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Dropped off after hrs.. Used drop box/no issues

Joe R. on

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Great service

Benjamin P. on

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Customer did not leave a comment.

Ronald K. on

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Broom On trucks

Gwenaviere R. on

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The staff at this location Eric and Mary were always so friendly and helpful. The unit and the facility was always clean.

javier Z. on

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Keith O. on

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Very pleased with staff and the facility.

TONJA F. on

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They were so friendly and had a problem with the first unit I got was to small and they went out of their way to fix it and find me a bigger unit. Also brought me and my son out bottled water.

Martin M. on

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Pleasant experience

Mary W. on

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My rating* * * * * * * * * * * +++++++++++++×

Harry D. on

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greg J. on

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Carol B. on

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Rates are reasonable and access times are very good. Staff is very friendly and helpful

charles k. on

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I've had to use this facility twice and I will be going back if I ever need to. They are like family and very helpful. They were also knowledgeable in helping me to save money.

Debbie C. on

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Eileen Z. on

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DONALD R. on

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requested a truck and storage special mentioned online, but ended up with van from one uhaul vendor, and storage at another. wasn't allowed to drop off. Also forced lock charge is bait and switch. Bad

pete z. on

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I would definitely use them again!

Rodolfo Q. on

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Staff was very knowledgeable very nice I will recommend this Place to family and friends.

Janaire M. on

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Customer did not leave a comment.

Mary W. on

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Everyone there was so nice we had just gotten in after a very long trip they made it so easy instructions were very easy to follow maps very very clean place

Jeffrey B. on

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David D. on

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Very nice couple who manages this location. Everything worked great and appreciate the upkeep of the facility. Thanks!

Michael N. on

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All of the employees I spoke to were very helpful. I will be using this location for all future rentals.

Lorie J. on

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Very clean facility good customer service

Craig D. on

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Very helpful, prompt and attentive to our every need! Would recommend this location over any other in the area!

Brook E. on

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There are other self storage places in the area that I looked at but this is the best. Its bright, open and close to the road which made it feel safer than others. The owners were great too.

John C. on

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Very Friendly and clean facility that I would recommend.

William W. on

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This is the second time I have rented from this group and I would rent a third time in a heartbeat.

DARRELL B. on

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I moved to another storage facility. No other comments.

EVELYN B. on

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Very satisfied with the service. Mary & Eric Herron are so professional & I have recommended this U-Haul location to many friends & acquaintances. The site is clean & secure.

DAWN M. on

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Thank you

Gillian D. on

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The staff were very helpfull. It was a maze at first but I got used to it.

evelyn B. on

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HOLLY S. on

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John H. on

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The staff there was willing to go above and beyond to make sure everything moved smoothly

Richard C. on

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Very helpful staff and was as knowledgeable as I’ve seen on options available for my needs.

nancy c. on

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Vood

katherine S. on

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Customer did not leave a comment.

Geri S. on

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Very nice employees, very happy with the services they offered. Smaller storage facility then normal, which is great. More help and customer service really pays off.

pat K. on

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Roy S. on

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The place I picked up the truck was wonderful, everything else was horrendous and thanks to you customer service reps I will never use you again. This one move cost you five customers and anyone else they share this story with will probably not use uhaul either. We will all use Penske from now on

mark d. on

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Staff was very helpful

larry h. on

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These folks are great.

Timothy T. on

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Customer did not leave a comment.

Deborah K. on

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The assistant couldn’t answer any questions we had, he was unsure about how payment is made he did not know how to check us in, and had to call someone by phone to help. Took us to the wrong unit,

miguel v. on

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Great location with ease of access. High security in place. I would recommend this location without hesitating a minute.

Harry D. on

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Being able to get and return the vehicle after hours by using the phone is amazing. It was a very smooth process. Thank you very much.

Mary T. on

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Customer did not leave a comment.

Daniel G. on

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Office Staff was always helpful

ANTHONY S. on

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Customer service is the best

david B. on

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Everything was great and customer service was outstanding.

michelle W. on

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Mary and Eric were so helpful and friendly too. Will definitely recommend this place not just for renting a moving truck but storage units as well. I like that facility is fenced in which will keep the riff raff out, also I feel safe when I go to our storage unit alone without my husband.

Dawn J. on

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The staff was exceptional. I had a very rough move and came into the office in tears. The staff was so kind and helpful. I had incident with my rental truck and they walked me through the claim process. I was very grateful

stephanie b. on

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This is the second time I've used them and will continue to do so in the future. The service is great and the price is too!

Shnell P. on

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Representative was extremely pleasant and very professional.

michael C. on

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Customer did not leave a comment.

Carl S. on

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Excellent!

Nabelya S. on

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Customer did not leave a comment.

ed G. on

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Nothing

ART H. on

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Friendly and capable staff

anthony V. on

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Miguel M. on

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Michael C. on

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The only issue was the size of the facility. it was kind of tight maneuvering a 26 ft truck with a 12 foot trailer around the facility.

carl n. on

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Thank you for all your help!

wanda h. on

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If I need storage again this will be it. Very nice people very nice place

Aracelis A. on

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Ralph C. on

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The Staff are super nice and friendly .!!

Damien M. on

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Groundskeeper lied and told the manager i was working on my vehicle when all i did was start it and let it idle a bit. Ended up switching to a 24hr storage that doesnt lie on its patrons.

Robert H. on

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Back building elevator needs adjustment, does not stop on floor right and door opens slightly then elevator adjusts to floor and door opens,

Alexis W. on

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Good customer service

wallace O. on

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Everyone...Eric and Mary ....so polite and friendly. Wonderful folks that treat you like a good friend, even call you by name...was so total surprised that they remember.

wallace o. on

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Eric and Mary are truly fine people. They recognize me and call me by name which stands out and makes one feel welcome and just being outstanding friendly people.

Diane W. on

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Very clean and Well maintained. Secured place and we felt confident leaving our belongings there .

Robert R. on

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Customer did not leave a comment.

DAVID D. on

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Emailed receipts are not in a readable format. Simple PDF would work much better.

Cliff L. on

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Day of pick up. Had to wsit 10 minutes outside , because door locked. No sigb stating back in 10 minutes. When i returned the truck added gas just below 7/8 tank like when i picked it up. Chsrge me additionsl 20. I woukd have been ok with even 10$. Probably 2$ in gas only. Did not want to argue or go back and get more gas.

Arthur W. on

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thomas W. on

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Trudy H. on

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Very nice people friendly

mark P. on

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Will never use U-Haul again just lie about the size of their trucks and very rude on the phone when I spoke with the manager they’re just out there to make money and rip people off

NAOMI M. on

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The service was great

gregory f. on

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Staff was very kind and accommodating. Facility was kept nice and clean and I felt safe storing my stuff there. Great prices as well! Very pleased with my experience!

JOANNE J. on

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Thanks

Cyndie S. on

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From the time I moved in until I left, the staff was friendly and helpful.

Greg B. on

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Quick and efficient.

GEORGE T. on

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The management team is top shelf. Wished I still needed the space!

Robert S. on

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Customer did not leave a comment.

carol c. on

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Nice place to store your stuff. Very well maintained facility. Highly recommend.

patricia S. on

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Over the phone correspondence was great but when I got there the wife and husband team was nasty especially the wife. I wanted to dump 2 carts of dead plants, (15 plants) and two small tables I used as plants stand. As soon as I asked permission to use the dumpster she immediately told us that it was full from the landscaping trash. Then I told her that it was not big items that I was dumping it was only pdead plants and two small tables. She repeated that the dumpster was full in a agressive tone. She immediately flew into a rage when I told her that I am a customer and I should have access to the dumpster. I told her that I have used storage facilities before and customers are allowed to throw out small items. She replied"not my dumpster" she then turned to her husband and said "watch me charge he $100.00" if she uses our dumpster or leave her trash in the unit. So I told her that I'm not going to pay $100 just to throw out a few dead plants. Then I went to the dumpster to have a look myself. When I got there, there was a padlock on on the front of it. I did a peek in through the side and could clearly see that the dumpster was not full as they told us, by this time they hurriedly came out of the office towards us by the dumpster screaming. "We told you that our dumpster is full" so I asked what was the $100 for if the dumpster is full. She said that they would have to throw them out by themselves, so I explained to her that we want to do it ourselves. She was still going on in her agressive manner, then then husband shew a little compassion and although he seemed upset too came and assisted us with one of the cart. He only put the cart by the dumpster and she was there again telling him that he shouldn't do it to help us. So i said I'm still not paying $100 to just throw out some Dead plants and two small side tables. Then she said $50.00 , so I ended up paying $50 which I was planning on contacting U-haul to complain and asked for my refund. I think they are a bunch of hustlers, thieves and racists. What a great team of people representing your company. I am sure by thier performance this is not the first time a customer is filing a complaint about them. I really would like my $50.00 refunded to me.

Doyle D. on

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Customer did not leave a comment.

DAVID H. on

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I have not received my invoice at my email address so i have no idea what i was charged.

Kelly M. on

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Everything was great, didn’t have anything bad to say.

Anita R. on

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Spoke to Mary, who showed us the storage room. Nice storage units and well kept. We rented there 4 or 5 years ago and they always keep a well kept facility.

Valerie R. on

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The staff is very friendly and the place was very clean.

Tracey L. on

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A leak - twice. Really!

Todd S. on

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The staff and owners were a pleasure to work with. The facility is clean and well maintained and is secure.

KATHERINE P. on

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Wonderful staff, great safe facility..

Ronald H. on

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This is an excellent storage facility with a great staff and owners. I've used them several times over the years and have never had one bad experience at all. I highly recommend this place.

Harry B. on

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Customer did not leave a comment.

David B. on

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The van was clean and I was able to rent it using my phone. Thanks

Steven T. on

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Ralph C. on

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Very courteous and helpful.

Lauren T. on

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Awesome experience thank you for taking care of my

SUSAN s. on

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I always get great service at this Uhaul location

GLADYS C. on

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Sherry T. on

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Ashley B. on

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No comment

ANTHONY C. on

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Found every thing they said it would.

Ray B. on

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Ellen M. on

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I actually moved out on Sept 7 th. Please let me know if the storage unit across from me finds anything that rolled under their door. One of my boxes broke n personal items fell close to their door.

richard j. on

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Very helpful staff.

charles k. on

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They were nice enough to hold a smaller unit for us since everything we had would fit. I had a locker here before and they go above and beyond to make me happy. If I know someone who needs a locker he

Robert W M. on

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Haley, your representative was a pleasure to work with, knowledgeable, efficient and friendly.

EDWARD S. on

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Great U-Haul facility! Always clean, secure and staff is always friendly.

Lashawn J. on

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Customer did not leave a comment.

Amber P. on

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The office workers extremely friendly and helpful

William F. on

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Cannot say enough about the staff. Always a pleasure interacting with them. Well done!

tammy D. on

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Customer did not leave a comment.

Claudia R. on

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Because the facility closes access at 7pm, I had to leave many household items at my rental house for garbage pickup, because we ran out of time to put them in storage. Never again.

ANNY P. on

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Excellent facility, great staff. Always felt my belongings secure.

Susan R. on

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Nice people. Friendly and helpful

Mike L. on

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Thank you

Mike L. on

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Great assistance from one uhaul dealer to the next... I was referred to this shop from another shop across the street and both locations handled me with great care... Thank you

karen W. on

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EXCELLENT service! I rented a cargo van and storage space yesterday. The van was brand new and the entire facility was spotless! The owners were kind, friendly and professional. I would highly recommend this facility for van/truck rental AND self-storage. All around GREAT experience!

Pablo C. on

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Great communicator. I had a Marines t-shirt on the day I entered the facilities, and the person that attended me, thanked me for my service. That means a lot. It was and is a pleasure to serve my country.

Amber P. on

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Very friendly and helpful.

Gregory t. on

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Very cordial, descriptive and good experience, in making then cancelling a reservation.

steve H. on

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My destination drop off didn’t exist. 102 SE 10th Pl in Gainesville. I was driving my GPS took me to a deserted industrial area. When I found a U-Haul facility I mentioned to employee he said that faculties are not updated in the system. Truck ran fine good price but for the mishap when I went to drop it off kinda sucks. Thank you

Rodolfo D. on

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Customer did not leave a comment.

MATTHEW D. on

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Well maintained facility and convenient to my home

James W. on

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thomas N. on

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Catherine D. on

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Staff helpful and knowledgeable

DEBORAH R. on

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Staff is friendly and helpful, the buildings are clean, bug free, cool due to the air conditioning, convenient carts for your use and safe. I went there many times by myself. Thank you.

Roberta R. on

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Customer did not leave a comment.

jeff r. on

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Eric & Mary run a very professional business....They went out of their way to be helpful and answering questions we had, especially being new to area. ..very clean storage area. .Very Happy

Hal M. on

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Helpful, friendly staff. Good location.

Harry V. on

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There was some confusion about the pick up location that set us back about 30 minutes. Everything else went as planned.

David E. on

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This facility and it's owners/operators are outstanding! Pristine facility and the owners offer exemplary service above and beyond expectation! Thank you!

Dennis G. on

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none

LAREE D. on

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Very pleased.

darrell F. on

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Margaret P. on

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Sheyla S. on

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Dorothy R. on

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Eric and Mary are wonderful people and I would highly recommend this U-Haul storage to everyone!

Thomas L. on

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Great friendly service

Deborah C. on

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Kari C. on

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Daniel D. on

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Heather S. on

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Very polite. Willing to help fix what thr other uhual messed up. Friendly. Gets back to you in a timely manner.

jonathan L. on

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Cynthia M. on

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You were very nice and friendly, we even left some stuff in a hallway and didnt realize. Not only did she save it for us so we dudnt lose our table and chairs, she did so after she e-mailed me but my phone was temporarily out of order. Very good srorsge place, nixe people all around.

BRITTANY S. on

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stuart H. on

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Excellent!

RICHARD F. on

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This facility is excellent due to th management team of Mary and Eric. No disappointments.

Will O. on

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William H. on

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Ruben S. on

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wilma A. on

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ella E. on

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Too far from the destination. Very conjuncted traffic. Closed too early. Metro city need longer hours of operation and more closer convenient locations.

jackson C. on

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BENJAMIN H. on

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Elizabeth E. on

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Very nice experience! Very friendly, kind and efficient :)

thomas B. on

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i wasnt given pre-check/walk around the rental...but sure as hell they did AFTER I returned the truck(Mexico?)......lowly inflated tires...had to stop TWICE FOR AIR@ my expense/cost...told same upon checkout ....Lady just said 'ok"....NEVER EVER will rent here again...SAYS "19.95 DAILY rental " haha

Ralph D. on

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CAROLE L. on

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It's always great to see Kayla.

CAROLE L. on

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Kayla was a total professional, the whole transaction was fast and easy. Thank you

Ken D. on

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This was by far the fastest check in and out I have ever experienced.

Nicholas R. on

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Customer did not leave a comment.

JAVIER Z. on

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rosa L. on

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Marilyn W. on

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everything was perfect

JOCELYN W. on

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linda B. on

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Very impressed! Easy check out.

marybeth B. on

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Customer did not leave a comment.