you can tell the staff care about this property. not a single light bulb out in my locker area. the climate control, was actually working, no trash piling up or floating around driveways, if you need storage and live near this area, this is the place you want to use, i've used two units for three years, this one and one closer to where i moved to, and this one only had 1 rate increase while the other storage had 4 and it was minimal enough to not really notice
charles m | Overall ExperienceCustomer Reviews for U-Haul Storage of New Port Richey
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Erica P | Overall ExperienceAC could be better
Brian M | Overall ExperienceThey were always helpful and courteous. Hours and location were very convenient. Also, we had paid for a year in advance but then had to move after only a few months and they immediately refunded the unused balance. We were very pleased with how prompt they were with the refund.
JAMES C | Overall ExperienceThank you!
Ken C | Overall ExperienceAlthough I had a terrible experience all day from trying to get my reservation truck picked up and having it canceled and getting a new truck at a different location. My boyfriend and I called this location once we got back home and realized we were gonna have difficulty getting all of our furniture up the stairs And the kind lady was very helpful over the phone after we told her the situation, once we got there, she had everything ready for us to get situated. The gentleman also with her was great at answering some questions, the facility was clean and easy to maneuver around. I would recommend this place And staff.
SAVANNAH D | First ImpressionsMy three years using U-HAUL storage was excellent just keep doing what you’re doing.
Peter R | Overall ExperienceYou need bathrooms.
Steven L | Overall ExperienceTotally pleased
DONALD G | Overall ExperienceWhen you work 12-10 pm and the gates are locked at 10pm it makes it pretty inconvenient
STEPHEN R | Overall ExperienceEric and Mary were not only professional, they were friendly as well. They restored my faith in human decency.
Lisa C | Overall ExperienceWas flooded and damaged all of my military awards and lost a lot of my valuables then they said I didn't have water coverage.
Keith J | Overall ExperienceThe attendant was very pleasant and knowledgeable.
STEPHEN R | First ImpressionsWill come back
DARLENE S | Overall ExperienceHad problems with my lock opening. Owners went above and beyond to open the unit for me. Thank you
DANIEL T | Overall ExperienceThe only reason I rated the experience poor was the size of the unit did not match the description! I had to rent a different unit because of this. I feel like the description should include the actual dimensions of the unit and the size of the garage door going into it!!! The person who was helping was me was fantastic and she could not have been more helpful during the whole situation.
Patrick S | Online Move InMary and Eric were absolutely outstanding !
Richard D | First ImpressionsGreat couple that run the storage place!!! Always helpful and I highly recommend that place..Diane
DIANE V | Overall ExperienceThank you
Jennifer M | Online Move InThis has been the best storage experience I have ever had, and I have had quite a few storage units. The staff here are truly amazing and offer amazing customer service! 10 outta 10 would recommend to anyone
JOSEPH T | Overall ExperienceWe are very pleased with this facility. Thank you,
mary j | Overall ExperienceAll were friendly and respectful and helpful!
rose s | Overall ExperienceReserving unit was very easy. Both initial and final front office staff we engaged were friendly, courteous and helpful. The building was in great condition and the unit was clean. We were flooded with Helene and needed more frequent access to the unit. We were also storing both very large items and many small items. Our unit was 3rd story and inconvenient for our needs. We wound up purchasing a used utility trailer, installed a portable AC and keep it in our driveway. If we didn't need so frequent access, our UHaul unit would have fit our needs perfectly for storing household content.
KEVIN B | Overall ExperienceEasy to access and safe.
Joyce D | Overall ExperienceNever ever had a problem or concern.
GREG S | Overall ExperienceMary Herron runs a top notch storage facility. Always clean and responsive to customers.
Matthew F | Overall ExperienceThe comments above says it all. The management is super nice and helpful.
Marlane C | First ImpressionsI came in with bare feet (no shoes due to storm) obviously upset and overwhelmed. Staff was awesome
Diana L | First ImpressionsVery friendly staff, great location. Highly recommend.
Rhonda B | Overall ExperienceWhat made this facility better than any other’s that I have rented, which is many, is the couple that ran it, Eric and Mary. They were the Best!
Darryl A | Overall ExperienceThank you. My stay at the storage unit was great! Always clean and fresh smelling when I went in. I also felt very safe while I was there. Thanks again!
Rebecca L | Overall ExperienceGreat all around!!!
GERALD L | Overall ExperienceRude workers and super sketchy rental policies. Horrible! Never again.
Jason l | Overall ExperienceThe worst part is is Katie Prior is not legally allowed on your property due to what she did in Sparta, New Jersey and actually I have the evening illegally back on the streets do to you protecting the wrong Strickland's and the wrong priors I would like you to instate my actual witness security call the police of the occa in Rico and tell them that you have them proper victim that is not a kudrick yet is Ms Lista her imperial Majesty the queen of the United Kingdom in all known realms in which case is missing every scent of her true restitution funding and is once again being picked on for being the gang rape victim that the Queen of England really is out of the house of Wales, Peirpont, and Archeor
Jessica E | Online Move InWell first you told me that I would have a storage place when I got down here and when I got down here I had a 6x12 trailer and I was put into a 5x10 storage unit and if it wasn't for someone else having a stack it for me I would have never been able to do it because it's too tall and I am disabled and it is going to be hard for me to get it out and then I was told it was $59 a month then when I get here it's $89 a month so yes I was a little disappointed
Debra G | First ImpressionsThanks
MARIA H | Overall ExperienceMary was awesome, she made it an easy experience!
Matthew T | First ImpressionsUnit on second floor, B269, water leaked from above ruining over $4000 worth of my property. Sadly some of those items were inherited and of great value to me that I can not put a monetary value on. When I rented a unit 3 years ago, with a price increase of 4 times over that time period, I did not expect to remove my property and find mold covered items and wood curio cabinets ruined from water damage. Clearly the mechanical unit located on the 3rd floor above mine leaked at some point. As that had to have been repaired and taken care of I would have expected a personal phone call or email informing of the concern and given me the opportunity to come check on my unit. That didn’t occur and therefore my items are ruined. I think better customer services could have been granted and although never a call you want to make to a customer we should have been informed.
nancy s | Overall ExperienceThey were amazing. They made a tiring experience much better
ronald r | Overall ExperienceThe staff are wonderful, helpful when need. We wish we could have keep them but we are moving away from Port Richey.
Andrew J | Overall ExperienceClean and convenient facility. Friendly and Helpful staff. BUT "bait and switch pricing". Hit me with a price increase before the ink was hardly dry on the original agreement.
PAUL B | Overall ExperienceI gave this rating not because of the rep because she really helped me but the person on the phone whoever took my order did not do a good job for example I asked for a 10 x 15 she gave me a 5 x 7 I explained to her that I had a two bedroom apartment and thank God that the place had one on the second floor at 10 x 15 or else I would be at a look And not being able to put my things away reason is because I asked the girl on the phone that I wanted to give my U-Haul truck there and I wanted to get storage in the same place and I had to drive down the road to turn in the U-Haul truck, which that’s not what I wanted to do so your customer service over the phone But the lady that saw me she did a great job
Jeanette J | First Impressions1/2 of the husband wife manager team lets her privilege get in the way. If her husbands vehicle is parked in her little garage she takes it out on customers.
STEPHEN E | Overall ExperienceVery friendly staff, went above and beyond to meet needs. Excellent service would highly recommend
Tanya R | Overall ExperienceDiana was most informative and helpful! An asset to your company, for sure!
Rebecca L | First ImpressionsThey are very lovely and hospitable. It is very clean. Thank you
olga k | Overall ExperienceThis U-HAUL facility was excellent. The staff was always available to help and were friendly. The storage units were always clean and accessible. I highly recommend this storage facility.
ANA S | Overall ExperienceMy email took me to the wrong address. Called the main number the self check out link was not available. Mary updated me to the building where she is that has an elevator vs stairs.
Roberta W | First ImpressionsOwners are extremely kind and friendly... Accommodating family Owners....
KYLE K | First ImpressionsVery helpful. Always kind and polite.
elizabeth m | Overall ExperienceExcellent temperature and pretty easy to acces the storage trough elevators, doors with the car., My clothes were smelling fresh and clean and everything good
ELSA S | Overall ExperienceGreat customer service everyone is very helpful and cordial
LINDA S | Overall ExperienceGreat experience. Very friendly and helpful staff.
PAUL B | First ImpressionsVery friendly help and easy process to move in
Robert K | First ImpressionsDixie was very nice and helpful
james a | Overall ExperienceMary is Fantastic!
STEPHEN E | First ImpressionsThe owners were amazing!!!
TIMOTHY O | Overall ExperienceI rented a parking space for several months. Overall there were no problems. My only complaint is that the monthly rate was raised during my rental period. For a parking space, a slab of concrete. I fail to see the reason for why this occurred.
JOHN R | Overall ExperienceThe management team there were very very good. Good job
MAX P | Overall ExperienceMary and Dixie were both very helpful. Mary went above and beyond.
Barbara H | First ImpressionsVery friendly service. Easy app. The unit needs a light bulb. Thank you 😊
Evelyn E | Overall Experienceexcellent
patricia c | Online Move InThe staff is very helpful and very friendly. I appreciate you.
John W | Overall ExperienceWhen I called U-Haul I spoke to Nicholie the most sympathetic person I’ve spoken to in a while and she told me due to us getting hit by hurricane Idalia I can get the first month for free, but then when I went to the location that nicholie told me there’s vacant storages which is 6118 us 19 n npr,Fl 34652 Eric Herron and mary Herron told me that location is not nichloie to basically be stuck with paying the first month, there so inhuman and unsympathetic or helpful I couldn’t believe that U-Haul had such management, then later at night after a long exhausting day they began to rush me and other renters in such a rude way it was almost unbelievable! But it took a lot to get just only what I was told I was going to get!
BENILDA V | First ImpressionsThe gm was rude accusive insinuating that I'm homeless this lady said she was going to cut off the lock on my bike and throw if in the dumpster because I had it there overnight locked up to a light pole just one time it was there she was very rude and unfriendly I wouldn't never store there again
Jeffery T | Overall ExperienceVery friendly and competent.
Douglas S | First ImpressionsLovely I'll do it again
leandro s | Overall ExperienceThank you. Great facility to store your personal items. I would highly recommend.
Karie M | Overall ExperienceAlways Helpful !!!
WALTER C | First ImpressionsThe owners are very friendly and helpful!!
TIMOTHY O | First ImpressionsNicole eas very polite and helpful. I was in new storage unit very quickly with all questions answered well!
Braden K | Overall ExperienceTotally professional, helpful, and friendly!
GEORGE T | Overall ExperienceStaff at this location are the best! Very polite, helpful, friendly and kind. Thank you for making my stay here fabulous!
DEBORAH L | Overall ExperienceCourteous and always helpful
Douglas W | Overall ExperienceStaff was very helpful in finding us the right storage solution in a crunch
KRISTEN M | First ImpressionsThe staff there is fabulous. Will tell others
donna s | Overall ExperienceBeen my daughter and I are both disabled and require alot of help to move things it would be better if the access hours were 24 hrs like most locations but the staff is awesome at this location. The staff is helpful and try to accommodate tenants as much as possible they are awesome in professionalism, attitude, customer care and satisfaction and they also try to resolve issues as quick as possible as the issues arise. This location has a great team and are an absolute pleasure to do business with. Unlike other locations.
Lorianne R | First ImpressionsOverall great storage experience from this U-Haul facility
Carly S | Overall ExperienceKeep up the great work
Kenneth S | Overall ExperienceI really like this location
Steve H | First ImpressionsWhen I close my account I didn't get any paperwork and I said Don't I supposed to get something that I closed Out some paperwork or something And she said no And a week later I come to find out it was still open it was never closed my account I had an automatic withdraw And it was still open that is not acceptable
jess w | Overall ExperienceAlways great!
edward t | First ImpressionsConvenient location, very clean.
valerie m | First ImpressionsWas a great couple of folks that checked me in and showed the space. Very happy with experience so far
Terry B | First ImpressionsThis uhaul location was a pleasure. The staff was absolutely great. Overall great experience with this location
Lorianne R | Overall ExperienceThe facility was safe,?well lit and clean. I would defiantly rent from this facility again if I need storage again.
Susan S | Overall ExperienceInside the storage unit wasn't lit up too good
Cynthia S | Overall ExperienceThe temperature didn't seem to be working
theresa s | First ImpressionsYour staff barely wanted to do their job. I had to ask her to give me a map to my unit, why? Also, the card machine didn't work, that was inconvenient. Do better!
Antonia S | First ImpressionsEasy, trouble-free storage and access to unit.
Bryan K | Overall ExperienceThe facility was always clean and the staff were very friendly and helpful.
RAE H | Overall ExperienceThe overall experience was excellent! Would love to recommend it to others!
Paragon C | Overall ExperienceEverything has been excellent at this location. Easy access, clean, safe etc. Great customer service by the local team!
Todd T | Overall ExperienceThe attendant was very helpful in answering all of my questions and taking me to show me three different available units to choose from. He did an excellent job for me
Jason K | First ImpressionsNice people and clean facility. Would definitely recommend.
tamara d | Overall ExperienceVery nice people
BRAD M | First ImpressionsWould like to access the storage unit 24 hrs a day. When you have access gate and security the unit holder should have 24hr access. Life is not always convenient, and access to unit needed. The unit holder is given access with the code and you know who is accessing due to cameras and code used. Otherwise I was happy, 24 hour access was biggest issue.
Brenda W | Overall ExperienceWorkers were professional and they completed the job in no time.
CALVIN C | First ImpressionsGreat place, good price
Barry L | Overall ExperienceYou 2 are absolutely great.
Kimber d | Overall ExperienceThe man behind the counter was extremely nice ,knowledgeable professional, courteous and friendly. Because of his personality I will always recommend that storage place to all. Thank you
Vincent D | Overall ExperienceExcelente
Carlos R | Online Move InStaff was very professional, friendly and answered all my questions. The office was immaculate. Will recommend
Vincent D | First ImpressionsFriendly. Buildings very clean. Good place.
Lexi K | Overall ExperienceThe move in process was extremely easy. Thank you for making it that way.
Susan S | Online Move InI understand that maintaining roadways of asphalt,or concrete are difficult to keep up with. But every time I pulled or pushed the cart to the rental van the wheels would get caught in the cracks and my items would fall off the cart. Also the elevators are slow to respond.
Richard I | Overall ExperienceVery clean unit, after 2 years of storage my belongings were in pristine condition. Very friendly and helpful staff.
Millie B | Overall ExperienceI found the website took some effort. I inadvertently had reserved another u haul site for storage but nothing showed me that -no cart telling me that unless i just couldn't see it. Help at the facility i chose was great n helpful.
kristin c | First ImpressionsThe management was fantastic and friendly I will recommend to everyone.
Tony G | First ImpressionsThey treated me like a child I had to sign in and out and was only allowed to be there for 30 min at a time I will never rent a storage unit from them again
christopher h | Overall ExperienceGreat storage facility nice staff I would recommend to store there.
Andres D | Overall Experiencevery nice facility and the Staff was very professional and accomidating my move was a long move about a month ~~ went well with no problems. I had a large storage then after moving in i was going to need a small unit they made the transition smooth along with the day i was moving in to the small unit i decided i did not need the unit after all so they just returned my money with no hesitation. 5 stars michelle stevens Dunedin FL now living in NPR FL
MIchelle S | Overall ExperienceIt's a little bit out of my range. DriveWise Port richey. I live in hudson. But it's the only one that has accommodations for smaller lockers. 😁 Very thankful for their help
Victoria M | Online Move InMary and Eric at the Hwy 19 location are wonderful people , kind and friendly and excellent customer service.
Melissa P | Overall ExperienceGreat price, no contact rental option was quick and convenient. The free lock was a nice bonus!.
Terri C | Online Move InOn the handout the 5x5 room stated it is 19.99 I am paying $55 monthly can you explain?
Robert M | First ImpressionsThis location is the best one I've ever used. And I've used a TON of storage facilities over the years. Unbelievably friendly ownership and staff. They really care and take pride in their facility. Nothing was ever damaged or dirty. It was always clean and well-lit. There is another U-haul storage and office just down the street and I have no clue why because nobody can provide the service and cleanliness this location provides. I will most definitely use this location again and refer it to my friends.
Thomas C | Overall ExperienceMary and Eric go above beyond and are awesome people. I have been with this storage unit since 2013 and this will be the only storage place I will use when I’m in this area. I would recommend my family and friends or anyone to this place. They have also helped me when ever I needed it.
LINDSEY A | Overall ExperienceHavent moved in yet, but the staff is very friendly and the facility seems very well kept.
Nancy P | First ImpressionsMary and Eric have been great over the last 5 years that I have had belongings in storage. I would highly recommend them and if needed I would use their storage facility again.
heather b | Overall ExperienceThis is only day 2 so I can only say so far this is a good place to store my belongings.
Lorraine C | Online Move InThey were always their when I needed help.
William H | Overall ExperienceThe back units drive spaces are a little tight for trucks to be going both ways
Patricia S | Overall ExperienceThe manage was exceptional, professional and very helpful in every way. The facility was immaculate and easily accessible.
Arthur G | First ImpressionsAlways a pleasure.
BJORN W | First ImpressionsMary and her husband were awesome to work with!
Joseph H | Overall ExperienceBrandee was excellent to work with!! She is the utmost example of excellent Customer Service!!!
Juan N | Overall ExperienceSmall storage. Clean, well kept
james b | Overall ExperienceI have been using this facility off and on for several years. The staff has always been kind, polite, and professional. I have always felt safe there, knowing that the area was secured and that if I needed help, or someone was acting in a way that was threatening, they could see it on camera and would make sure to show up and or get help. I also felt my property was secure. Thank you for a good experience in renting storage space from you.
faustine j | Overall ExperienceGreat owner, went above and beyond to make our moving life so much easier. Thank you
Yulia S | First ImpressionsMary & Eric were very helpful and I can’t thank them enough for assisting me with my long-distance move.
TIMOTHY M | First ImpressionsThe folks there are always excellent to work with. They are always helpful, available, friendly and consistent. Easily the best storage group I have ever worked with.
Todd T | First ImpressionsWould use them again in a heartbeat Thanks U-HAUL!!!!!!!!!!!!!
Danny E | Overall ExperienceClean facility. Handy carts and friendly staff.
Bryan K | Online Move InGood moving experience
Georgi K | Overall ExperienceNever had a problem, they were very good and helpful.
Bill S | Overall ExperienceVery friendly employees. I was very impressed with how clean this facility was kept. The only reason I am leaving this facility is because I’m moving. Thanks Uhaul
Douglas D | Overall ExperienceExcellent, always making your stay a good on.
Eileen C | First ImpressionsI forgot the ladies name who assisted me but she is the prime example of excellent customer service. Morales, Values and Ethics is the foundation of who she is. KUDOS
Pablo R | First ImpressionsNone
joseph b | Overall ExperienceStaff was very accommodating especially Brandi and Mary
karen m | First ImpressionsFacility selected for boat storage. Manager Mary was very gracious and accommodating. The customer service experience was one of the best in recent memory. Great job!
michelle H | First ImpressionsI think everything went quite well and I like the storage unit as well but the only question I have is why are there two charges on my credit card for the U-Haul truck I paid for the storage unit cash please recheck my card and make sure I was not charged twice I dropped it off the same afternoon in the evening at 6:30 p.m. the same day that I got it
cristine c | First ImpressionsIts close to where I want to be
Sandra B | First ImpressionsWasn't informed that I had to be out at 10, just that it closed at 10. 🤔Miscommunication....lol😄 Not as cold as I would expect for climate controlled. 😕
Christine M | First ImpressionsOwners were a delight to meet. They answered any-and all questions and made me feel comfortable with renting one of their units to store all my personal belongings. I Like the fact that they live on the premises :) Well worth the drive from Eastlake area. I highly recommend their facility as it is hard to find good people to trust in this world today.
Karen D | First ImpressionsThe only problem i ever faced was the sloping drive at the back of the property made it challenging at times...the carts often rolled away while trying to load with my arms full.
debbie t | Overall ExperienceStaff is incredible. So is the facility
Jan B | Overall ExperienceCustomer service and staff were extremely unhelpful and shockingly rude will never use U-Haul again let alone recommend them and have any of my friends or family go through the same crap.
Cole M | Overall ExperienceHad plenty of room for my stuff and space to access it. Very clean facilities.
shilo w | Overall ExperienceThe storage served its purpose and all my goods were secured at all times. The staff was great and informative. I recommend Uhaul
edwin v | Overall ExperienceThey are very friendly and helpful... I would highly recommend this location.
SHANE S | First ImpressionsGreat
Gloria J | Overall ExperienceStaff were very helpful. The facility was very clean and organized.
John F | Overall ExperienceI have a leak in my unit that the whole time during my contract was never fixed. Substantially four pieces of furniture were ruined and had to be thrown in the trash after bringing them down here from Michigan.
tracey f | Overall ExperienceThese folks manage a business the way it should be run. The customer is number one, and every effort is given to completely satisfy their storage needs. They made it possible for the job to be quick and easy by having answers to questions, convenient access to tools to move in efficiently, and a helpful anticipation for the needs of the customer. I would recommend this well run storage facility to anyone in this lovely area of Florida, USA!
Michael E | First ImpressionsThe people our good very nice l will be back
JoAnne R | Overall ExperienceI highly recommend this place....Mary runs a great facility
WILLIAM W | Overall Experienceyou guys are the best Brandy and Donny were fantastic and when Mary found i was having an issue due to the corporate office sorta messing up my reservation she quickly stepped in and resolved any minor issues I had....I would highly recommend this place for all your moving and storage needs....thank you for helping me out during these rough times
WILLIAM W | First ImpressionsThis is the third time that I have used this U-Haul storage facility. Everything about my experience was very positive, and I would highly recommend this facility to anyone
KAI S | Overall ExperienceMary and Eric are the glue that holds this facility together. For any moving or storage needs I will ALWAYS come to this location. The pricing is always fair, the staff is always friendly, and the cleanliness is always a 10/10. I would recommend to friends and friends!
nicole m | Overall ExperienceThis location is so Clean n Everyone is so Friendly, I've moved out of town but when I came back to town I came Right back to this U-haul, I was here for around 7-8 yrs last time.. they have all sizes for when I get ride of some of my things, I can go small units...
Michelle W | First ImpressionsExcellent service! Brandee is so helpful! Thanks for everything! Silvina
Maria L | First ImpressionsAll was expected as posted and well beyond that. Staff well beyond my expectation as owner's . Bathrooms were well keep and clean.
John D | Overall ExperienceThanks
Estelle A | Overall ExperienceGreat staff, great facilities. I outlined what I had to store and staff helped me find the perfect size unit with a great & convenient location. Dave
David L | First ImpressionsGreat experience for the second time. Thank you
DIANE S | Overall Experiencevery friendly and helpful. Gave advise on how to place items in the storage so to when you return you know where thing are located.
Eloy A | Overall ExperienceStaff was very nice and very helpful and checking in and checking out
Brian S | Overall Experiencestaff very helpful in our time of need. Manager went above and beyond to help us when we had a problem. I recommend this storage place very highly and if I need storage again, this will be my place. Thanks for all your help. B.J. Meadows
bedford M | Overall ExperienceGreat service and responsive to our needs!
Jay M | Overall ExperienceEasy processing.
Rafael M | First ImpressionsThis is one of the nicest stores I’ve been to. My only comment would be to make the code boxes to get in and out of the Storage so you can reach them from your car window. Not have it so you need to get out of the car to enter your code.
pam s | First ImpressionsThis Place is Very Close To My House And Price Are Get Thank you Mrs Robertson
JoAnne R | First ImpressionsFriendly, helpful staff. Very clean facility.
Millie B | First ImpressionsThe manager and Brandy were both very welcoming and accommodating as well as extremely helpful...they got my unit fast and helped me out with the special... I can't thank them enough for their help....great teamwork...
Gail K | First ImpressionsA most pleasant experience!
Gaston R | First ImpressionsVery polite , & professional. Thank you!!
Stanley R | Overall ExperienceEven though my pre-ordered for 2 pods was messed up they made good on the order quickly and efficiently. I was very impressed with the staff handling this situation and will gladly continue to use and recommend this company.
marietta t | Overall ExperienceThis U-Haul Storage is definitely the best storage facility in the area. Eric and Mary are excellent managers. Unfortunately we had to give up our storage unit because we moved and no longer live in the county.
RICHARD F | Overall ExperienceI’m 63 been all over country have rented a dozen or sob also bid on with winning bid several at auction Very familiar with this industry Eric and Mary run the tightest ship in bizz They are no nonsense on the ball folks in a part of the USA that is a bit thin on such types ! Awesome folks and facility 2?years in a big climate unit Mark Rad
mark r | Overall ExperienceThe proprietors were very nice to me. Facility was well cared for, the unit was nice. Overall great experience. Not the first time I've rented a unit there.
Daniel C | Overall ExperienceI had made my reservation over the phone with a Uhaul representative. The confirmation email I received stated that this location was open on Sundays until 5:00 PM. Upon arriving at the facility at approximately 3:00 PM, There was a piece of paper on the door that stated they had change the office hours to close at 12:00 PM. I was never notified of this change and was unable to check in to rent my storage unit. After a few calls to the main U-Haul call center, someone was able to get in touch with the managers for this location, they arrived and we were checked in. Everything went well after that, but I felt we should have been notified if the hours were changed so we could have planned accordingly. The manager of the facility did help me out by providing a free lock to make up for the inconvenience. My only other complaint is the fact that the first thing I saw when I opened my storage unit was a rat trap. That’s not very comforting when I’m getting ready to store all of my belongings in there. I hope the rat trap gets the rats before they eat my things.
Craig L | First ImpressionsA repeat customer and always thoroughly pleased. Friendly, helpful, professional, just top notch in all respects. Always clean storage units & buildings. Well done!!
William F | First ImpressionsFast, friendly, clean, no hassle.
olga k | First ImpressionsYou said it was a climate control but every time I was there it wasn’t cool at all
PAUL E | Overall ExperienceProfessional staff. Very helpful and courteous. Would highly recommend this location all others in local region.
Carol L | First ImpressionsAlways the BEST!! Professional yet friendly and the facility is always clean and well maintained. WELL DONE!!
William F | Overall ExperienceKayla was excellent she helped and answered all my questions
christopher h | First ImpressionsGreat experience from the moment we called to 1st arrival to sign docs to closing the account. Super staff. Very professional. I highly recommend this specific storage facility.
GERRY K | Overall Experience2nd time we have used this facility. Owners are lovely people, facility met all requirements!
edward t | Overall ExperienceIt was so easy to use and very safe place. No insects found in any of my boxes after being there for 5 months. Staff was very friendly and supportive as well. Thank you.
jennifer h | Overall ExperienceRachel was informative and helpful on the phone and in person. She was able to answer our questions courteously and professionally. She was patient and kind throughout our time together.
Jay M | First ImpressionsKayla was very professional, courteous and efficient. She is an asset to your company. It was easy to rent a unit. Thank you!
cindy g | First ImpressionsIam very happy and appreciate for the kindness i receive when I got my storage unit! Thanks for my service Micky Gallina
Micky G | First ImpressionsFriendly helpful staff
joseph s | Overall ExperienceVery secure storage facility
STEVE S | Overall ExperienceThank you so much for the service
MARIA M | Overall ExperienceEveryone very helpful and friendly. I will definitely use them again if needed.
Mary C | Overall ExperienceGreat place. Awesome people.
Mathew K | Overall ExperienceOnly one thing was I got charged for October for full month and left on October 7th so I was not able to use the storage for three weeks and you got to rent it during my rental month. Just not right.
John C | Overall ExperienceEric was very helpful and friendly. The whole check-in process was quick and easy, couldn't ask for anything more.
Randall J | First ImpressionsI rented storage at this location for 5 years, everything with Uhaul was great, but way too many morons that have no basic courtesy, constantly blocking the the way in, and out of the storage areas.
JAMES M | Overall ExperienceRead complaints online but found nothing out of line in my 2 month experience. They were friendly even though I misread my contract and was there after hours moving in.
Scott B | Overall ExperienceMary was very helpful and explained everything to me
cynthia s | First ImpressionsGreat service
Joe R | Overall ExperienceThe staff at this location Eric and Mary were always so friendly and helpful. The unit and the facility was always clean.
Gwenaviere R | Overall ExperienceVery pleased with staff and the facility.
Keith O | Overall ExperienceThey were so friendly and had a problem with the first unit I got was to small and they went out of their way to fix it and find me a bigger unit. Also brought me and my son out bottled water.
TONJA F | Overall ExperiencePleasant experience
Martin M | First ImpressionsMy rating* * * * * * * * * * * +++++++++++++×
Mary W | Overall ExperienceRates are reasonable and access times are very good. Staff is very friendly and helpful
Carol B | Overall ExperienceI've had to use this facility twice and I will be going back if I ever need to. They are like family and very helpful. They were also knowledgeable in helping me to save money.
charles k | Overall Experiencerequested a truck and storage special mentioned online, but ended up with van from one uhaul vendor, and storage at another. wasn't allowed to drop off. Also forced lock charge is bait and switch. Bad
DONALD R | First ImpressionsI would definitely use them again!
pete z | Overall ExperienceEveryone there was so nice we had just gotten in after a very long trip they made it so easy instructions were very easy to follow maps very very clean place
Mary W | First ImpressionsVery nice couple who manages this location. Everything worked great and appreciate the upkeep of the facility. Thanks!
David D | Overall ExperienceVery clean facility good customer service
Lorie J | First ImpressionsThere are other self storage places in the area that I looked at but this is the best. Its bright, open and close to the road which made it feel safer than others. The owners were great too.
Brook E | First ImpressionsVery Friendly and clean facility that I would recommend.
John C | First ImpressionsThis is the second time I have rented from this group and I would rent a third time in a heartbeat.
William W | Overall ExperienceI moved to another storage facility. No other comments.
DARRELL B | Overall ExperienceVery satisfied with the service. Mary & Eric Herron are so professional & I have recommended this U-Haul location to many friends & acquaintances. The site is clean & secure.
EVELYN B | Overall ExperienceThe staff were very helpfull. It was a maze at first but I got used to it.
Gillian D | Overall ExperienceThe staff there was willing to go above and beyond to make sure everything moved smoothly
John H | Overall ExperienceVery helpful staff and was as knowledgeable as I’ve seen on options available for my needs.
Richard C | First ImpressionsVood
nancy c | Overall ExperienceVery nice employees, very happy with the services they offered. Smaller storage facility then normal, which is great. More help and customer service really pays off.
Geri S | First ImpressionsStaff was very helpful
mark d | First ImpressionsThese folks are great.
larry h | Overall ExperienceThe assistant couldn’t answer any questions we had, he was unsure about how payment is made he did not know how to check us in, and had to call someone by phone to help. Took us to the wrong unit,
Deborah K | First ImpressionsGreat location with ease of access. High security in place. I would recommend this location without hesitating a minute.
miguel v | First ImpressionsOffice Staff was always helpful
Daniel G | Overall ExperienceCustomer service is the best
ANTHONY S | Overall ExperienceThis is the second time I've used them and will continue to do so in the future. The service is great and the price is too!
stephanie b | First ImpressionsRepresentative was extremely pleasant and very professional.
Shnell P | First ImpressionsExcellent!
Carl S | Overall ExperienceFriendly and capable staff
ART H | Overall ExperienceThe only issue was the size of the facility. it was kind of tight maneuvering a 26 ft truck with a 12 foot trailer around the facility.
Michael C | Overall ExperienceThank you for all your help!
carl n | Overall ExperienceIf I need storage again this will be it. Very nice people very nice place
wanda h | Overall ExperienceThe Staff are super nice and friendly .!!
Ralph C | Overall ExperienceGroundskeeper lied and told the manager i was working on my vehicle when all i did was start it and let it idle a bit. Ended up switching to a 24hr storage that doesnt lie on its patrons.
Damien M | First ImpressionsBack building elevator needs adjustment, does not stop on floor right and door opens slightly then elevator adjusts to floor and door opens,
Robert H | Overall ExperienceGood customer service
Alexis W | First ImpressionsEric and Mary are truly fine people. They recognize me and call me by name which stands out and makes one feel welcome and just being outstanding friendly people.
wallace o | Overall ExperienceVery clean and Well maintained. Secured place and we felt confident leaving our belongings there .
Diane W | Overall ExperienceEmailed receipts are not in a readable format. Simple PDF would work much better.
DAVID D | Overall ExperienceVery nice people friendly
Trudy H | First ImpressionsStaff was very kind and accommodating. Facility was kept nice and clean and I felt safe storing my stuff there. Great prices as well! Very pleased with my experience!
gregory f | Overall ExperienceThanks
JOANNE J | Overall ExperienceFrom the time I moved in until I left, the staff was friendly and helpful.
Cyndie S | Overall ExperienceThe management team is top shelf. Wished I still needed the space!
George T | Overall ExperienceNice place to store your stuff. Very well maintained facility. Highly recommend.
carol c | Overall ExperienceEverything was great, didn’t have anything bad to say.
Kelly M | Overall ExperienceSpoke to Mary, who showed us the storage room. Nice storage units and well kept. We rented there 4 or 5 years ago and they always keep a well kept facility.
Anita R | ReservationThe staff is very friendly and the place was very clean.
Valerie R | ReservationA leak - twice. Really!
Tracey L | Overall ExperienceThe staff and owners were a pleasure to work with. The facility is clean and well maintained and is secure.
Todd S | Overall ExperienceWonderful staff, great safe facility..
KATHERINE P | Overall ExperienceThis is an excellent storage facility with a great staff and owners. I've used them several times over the years and have never had one bad experience at all. I highly recommend this place.
Ronald H | Overall ExperienceVery courteous and helpful.
Ralph C | ReservationAwesome experience thank you for taking care of my
Lauren T | Overall ExperienceI always get great service at this Uhaul location
SUSAN s | ReservationNo comment
Ashley B | Overall ExperienceFound every thing they said it would.
ANTHONY C | Overall ExperienceI actually moved out on Sept 7 th. Please let me know if the storage unit across from me finds anything that rolled under their door. One of my boxes broke n personal items fell close to their door.
Ellen M | Overall ExperienceVery helpful staff.
richard j | Overall ExperienceThey were nice enough to hold a smaller unit for us since everything we had would fit. I had a locker here before and they go above and beyond to make me happy. If I know someone who needs a locker he
charles k | ReservationHaley, your representative was a pleasure to work with, knowledgeable, efficient and friendly.
Robert W | ReservationGreat U-Haul facility! Always clean, secure and staff is always friendly.
EDWARD S | Overall ExperienceThe office workers extremely friendly and helpful
Amber P | Overall ExperienceCannot say enough about the staff. Always a pleasure interacting with them. Well done!
William F | Overall ExperienceBecause the facility closes access at 7pm, I had to leave many household items at my rental house for garbage pickup, because we ran out of time to put them in storage. Never again.
Claudia R | Overall ExperienceExcellent facility, great staff. Always felt my belongings secure.
ANNY P | Overall ExperienceNice people. Friendly and helpful
Susan R | Overall ExperienceVery friendly and helpful.
Amber P | ReservationVery cordial, descriptive and good experience, in making then cancelling a reservation.
Gregory t | ReservationWell maintained facility and convenient to my home
MATTHEW D | Overall ExperienceStaff helpful and knowledgeable
Catherine D | Overall ExperienceStaff is friendly and helpful, the buildings are clean, bug free, cool due to the air conditioning, convenient carts for your use and safe. I went there many times by myself. Thank you.
DEBORAH R | Overall ExperienceEric & Mary run a very professional business....They went out of their way to be helpful and answering questions we had, especially being new to area. ..very clean storage area. .Very Happy
jeff r | Overall ExperienceHelpful, friendly staff. Good location.
Hal M | Overall ExperienceThis facility and it's owners/operators are outstanding! Pristine facility and the owners offer exemplary service above and beyond expectation! Thank you!
David E | Overall Experiencenone
Dennis G | Overall ExperienceVery pleased.
LAREE D | Overall ExperienceEric and Mary are wonderful people and I would highly recommend this U-Haul storage to everyone!
Dorothy R | Overall Experience