Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage served its purpose and all my goods were secured at all times. The staff was great and informative. I recommend Uhaul
edwin v.
|
Overall Experience
Rating:
1.0
Worst experience of my life.
MARY K.
Rating:
5.0
They are very friendly and helpful... I would highly recommend this location.
SHANE S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC F.
|
Online Move In
Rating:
5.0
I would absolutely recommend this location to others. Facility was extremely well kept and the customer service rep was exceptionally polite, helpful and informative.
MARK R.
Rating:
4.0
Customer did not leave a comment.
GARY F.
|
First Impressions
Rating:
5.0
Great
Gloria J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHERJ B.
Rating:
5.0
Staff were very helpful. The facility was very clean and organized.
John F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jodi n.
|
First Impressions
Rating:
2.0
I have a leak in my unit that the whole time during my contract was never fixed. Substantially four pieces of furniture were ruined and had to be thrown in the trash after bringing them down here from Michigan.
tracey f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deleree S.
Rating:
5.0
Customer did not leave a comment.
JOHN K.
Rating:
5.0
Lady was very helpful
Peter T.
Rating:
4.0
Customer did not leave a comment.
Kenneth S.
Rating:
5.0
These folks manage a business the way it should be run. The customer is number one, and every effort is given to completely satisfy their storage needs. They made it possible for the job to be quick and easy by having answers to questions, convenient access to tools to move in efficiently, and a helpful anticipation for the needs of the customer. I would recommend this well run storage facility to anyone in this lovely area of Florida, USA!
Michael E.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jaqua s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HECTOR F.
Rating:
5.0
Customer did not leave a comment.
ruth s.
|
Overall Experience
Rating:
5.0
The people our good very nice l will be back
JoAnne R.
|
Overall Experience
Rating:
5.0
I highly recommend this place....Mary runs a great facility
WILLIAM W.
|
Overall Experience
Rating:
5.0
Nothing....you guys are the best
WILLIAM W.
Rating:
4.0
Besides me paying an extra 180 dollars cause I had to make more then one trip to move. I had a great experience and the staff worked with me when I had to extend the time I had the Uhaul.
DONALD C.
Rating:
5.0
Customer did not leave a comment.
gabriellee c.
|
Overall Experience
Rating:
5.0
you guys are the best Brandy and Donny were fantastic and when Mary found i was having an issue due to the corporate office sorta messing up my reservation she quickly stepped in and resolved any minor issues I had....I would highly recommend this place for all your moving and storage needs....thank you for helping me out during these rough times
WILLIAM W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ryan l.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Teresa P.
|
First Impressions
Rating:
5.0
Vert easy and priced right!
Jamie F.
Rating:
1.0
I rented a moving truck and used it from 1pm to 6:30pm
I was taking photos of the miles and gas meter when I was returning it because the app says to. When I was taking photos a guy ran out and told me everything is ok and there is no need to do that. When I got my receipt when I got home, he charged me for 2 days, double the insurance and charged me for gas even though I filled it up to full. I waited on customer service for 30 minutes for them to investigate it and give me a refund. I'm convinced the reviews on google for this location are fake. This guy tried to scam me in every way possible.
Brenden K.
Rating:
5.0
Customer did not leave a comment.
MICHAEL M.
Rating:
5.0
Customer did not leave a comment.
Lisa F.
Rating:
5.0
This is the third time that I have used this U-Haul storage facility. Everything about my experience was very positive, and I would highly recommend this facility to anyone
KAI S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer d.
|
Overall Experience
Rating:
5.0
Mary and Eric are the glue that holds this facility together. For any moving or storage needs I will ALWAYS come to this location. The pricing is always fair, the staff is always friendly, and the cleanliness is always a 10/10. I would recommend to friends and friends!
nicole m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura M.
Rating:
5.0
Customer service was fantastic
frank V.
Rating:
5.0
Customer did not leave a comment.
Darryl A.
|
First Impressions
Rating:
5.0
This location is so Clean n Everyone is so Friendly, I've moved out of town but when I came back to town I came Right back to this U-haul, I was here for around 7-8 yrs last time.. they have all sizes for when I get ride of some of my things, I can go small units...
Michelle W.
|
First Impressions
Rating:
5.0
Brandi was excellent. Great service
FELIX M.
Rating:
5.0
Customer did not leave a comment.
Edward B.
Rating:
5.0
nice people
JEFFREY F.
Rating:
5.0
Excellent service!
Brandee is so helpful! Thanks for everything!
Silvina
Maria L.
|
First Impressions
Rating:
5.0
All was expected as posted and well beyond that. Staff well beyond my expectation as owner's . Bathrooms were well keep and clean.
John D.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brandon B.
Rating:
5.0
Thanks
Estelle A.
|
Overall Experience
Rating:
5.0
Great staff, great facilities.
I outlined what I had to store and staff helped me find the perfect size unit with a great & convenient location.
Dave
David L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE E.
Rating:
5.0
Customer did not leave a comment.
DAVID P.
|
Overall Experience
Rating:
5.0
Great experience for the second time. Thank you
DIANE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROLYN K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Craig L.
|
Overall Experience
Rating:
5.0
Staff needs ro talk to one another we returnef vehicle an hour a head of schedule but forgot to put fuel in it so when we finished unloading it the young lady said we could go get fuel in it and it was slready shown as returned. So my son went down to the corner fuelrd truck up and came back ar this time someone else was at desk and showed us as just checking in charging ys for another day and over drafting my bank account. I called the next day after seeing the extra charge on my bank account and was told it would be refunded but as of today it has not been. So now I have an overdraft charge of $36 on my account. I am not happy
deborah B.
Rating:
5.0
very friendly and helpful. Gave advise on how to place items in the storage so to when you return you know where thing are located.
Eloy A.
|
Overall Experience
Rating:
5.0
When we got the truck, it appeared clean and we commented it was but a bit later my husband was poking around and popped open the ashtray which had cigarette butts in it. There were also a lot of big ants which we killed a lot of. Otherwise, we were happy with the rental.
Kurt T.
Rating:
5.0
Customer did not leave a comment.
Autumn S.
Rating:
5.0
Customer did not leave a comment.
shirley j.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey P.
Rating:
5.0
Staff was very nice and very helpful and checking in and checking out
Brian S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NADINE E.
Rating:
5.0
Customer did not leave a comment.
JEFFREY R.
|
First Impressions
Rating:
4.0
Uhaul online check in and out is the worst i have ever seen. This is the 21st century update your 20th century feature
thomas G.
Rating:
5.0
Customer did not leave a comment.
Richard M.
|
First Impressions
Rating:
5.0
The staff at this location were wonderful. They were helpful, attentive and professional.
PAUL K.
Rating:
4.0
Customer did not leave a comment.
Deanna B.
Rating:
5.0
Customer did not leave a comment.
Aileen K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca g.
|
Overall Experience
Rating:
5.0
staff very helpful in our time of need. Manager went above and beyond to help us when we had a problem. I recommend this storage place very highly and if I need storage again, this will be my place. Thanks for all your help. B.J. Meadows
bedford M.
|
Overall Experience
Rating:
5.0
Very good and professional..
Luis M.
Rating:
5.0
Customer did not leave a comment.
DAVID P.
|
First Impressions
Rating:
5.0
Great service and responsive to our needs!
Jay M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHARLY S.
|
First Impressions
Rating:
5.0
Absolutely nothing keep up this type of customer service it's the best I've seen in a long time. Mary and her husband was super. When I returned the truck Brandee was kind and courteous and attentive. âï¸âï¸âï¸âï¸âï¸
sammy C.
Rating:
5.0
Customer did not leave a comment.
MICHELLE B.
|
Overall Experience
Rating:
4.0
Easy processing.
Rafael M.
|
First Impressions
Rating:
5.0
This is one of the nicest stores I’ve been to.
My only comment would be to make the code boxes to get in and out of the Storage so you can reach them from your car window. Not have it so you need to get out of the car to enter your code.
pam s.
|
First Impressions
Rating:
5.0
This Place is Very Close To My House And Price Are Get Thank you Mrs Robertson
JoAnne R.
|
First Impressions
Rating:
2.0
Well first of all I had to go to two separate locations to get all the stuff I needed.. was told all lights worked on the trailer and of course they did not which I had to wait for someone to come out and fix the issue! Matthew was awesome fixing the problem but it delayed my trip. Got half way to my stop with the same issue. Happened to find a Uhaul tech at a truck stop who fixes the same light issue on the trailer.. ended up getting in two days later than expected because of the lighting issues.. they really need to have this stuff worked out before we pick this up.. I was so mad I spent over $400 to use it and it not working to standard! Definitely Second guessing U-Haul again.
STEPHANIE M.
Rating:
5.0
Staff was unusual friendly and professional it was a very good experience
JEFFERY S.
Rating:
5.0
Friendly, helpful staff. Very clean facility.
Millie B.
|
First Impressions
Rating:
5.0
Mary, the owner of this location was so helpful, friendly, and professional, much appreciated. The team member who helped hook up the trailer I rented was also very efficient, friendly, and helpful. Thank you! Would definitely use this location again.
Jane V.
Rating:
5.0
Customer did not leave a comment.
dennis g.
|
Overall Experience
Rating:
5.0
The manager and Brandy were both very welcoming and accommodating as well as extremely helpful...they got my unit fast and helped me out with the special... I can't thank them enough for their help....great teamwork...
Gail K.
|
First Impressions
Rating:
5.0
Very helpful staff
DONALD M.
Rating:
5.0
Both ladies in the office are so sweet and very knowledgeable!!
MAGAN A.
Rating:
5.0
A most pleasant experience!
Gaston R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dean B.
Rating:
5.0
Everyone was super friendly and helpful!
TIMOTHY D.
Rating:
4.0
Customer did not leave a comment.
Peter G.
Rating:
5.0
Customer did not leave a comment.
SHARON O.
Rating:
5.0
Customer did not leave a comment.
mandy B.
Rating:
3.0
It took long for pick up then they could not help with the hitch that I had to purchase new in 2 pieces. I had to drive to Dicount Auto Parts to beg for their tool to connect the hitch. Fortunately made it back in time to get trailer.
Gunwant D.
Rating:
4.0
Very polite , & professional. Thank you!!
Stanley R.
|
Overall Experience
Rating:
5.0
Just keep doing all you do!!!!!
Justin F.
Rating:
4.0
Customer did not leave a comment.
mary k.
|
Overall Experience
Rating:
4.0
With the exception that the trailer door kept having an issue with getting stuck in the "up" position. My son hurt his hand and thumb trying to get it to close. It just did not want to come down.
Kellie M.
Rating:
4.0
Customer did not leave a comment.
ruth s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alex k.
|
First Impressions
Rating:
5.0
Even though my pre-ordered for 2 pods was messed up they made good on the order quickly and efficiently. I was very impressed with the staff handling this situation and will gladly continue to use and recommend this company.
marietta t.
|
Overall Experience
Rating:
5.0
This location has professional and knowledgeable employees. Made me feel at home and the process was super easy. Come to this location if you want a great experience
sprague D.
Rating:
5.0
Customer did not leave a comment.
Delia D.
|
First Impressions
Rating:
5.0
The owners at this location are very friendly. Always a pleasure to work with them when needed. Facility is well maintained!
Gina W.
Rating:
5.0
Very polite and straight to the point. Got me out quick. Pricing is very affordable.
Brandon N.
Rating:
5.0
This U-Haul Storage is definitely the best storage facility in the area. Eric and Mary are excellent managers. Unfortunately we had to give up our storage unit because we moved and no longer live in the county.
RICHARD F.
|
Overall Experience
Rating:
5.0
I’m 63 been all over country have rented a dozen or sob also bid on with winning bid several at auction
Very familiar with this industry
Eric and Mary run the tightest ship in bizz
They are no nonsense on the ball folks in a part of the USA that is a bit thin on such types !
Awesome folks and facility
2?years in a big climate unit
Mark Rad
mark r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
zelda m.
|
Overall Experience
Rating:
5.0
The proprietors were very nice to me.
Facility was well cared for, the unit was nice.
Overall great experience. Not the first time I've rented a unit there.
Daniel C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
esther g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Z.
Rating:
5.0
A lot of trouble doing a self checkout for the cargo van. First, settings on my phone had to be changed. Location and camera had to be enabled.. Also needed the uhaul app. to continue with the process. Luckily a knowledgeable person on the phone was able to walk me through. The whole process from the moment I arrived speaking to two persons on the phone and finally getting the van took over an hour. Lastly upon returning the van there was no one there during their posted hours. But because of all the steps that I went through at checkout I was able to successfully return the van.
Glenn A.
Rating:
3.0
I had made my reservation over the phone with a Uhaul representative. The confirmation email I received stated that this location was open on Sundays until 5:00 PM. Upon arriving at the facility at approximately 3:00 PM, There was a piece of paper on the door that stated they had change the office hours to close at 12:00 PM. I was never notified of this change and was unable to check in to rent my storage unit. After a few calls to the main U-Haul call center, someone was able to get in touch with the managers for this location, they arrived and we were checked in. Everything went well after that, but I felt we should have been notified if the hours were changed so we could have planned accordingly. The manager of the facility did help me out by providing a free lock to make up for the inconvenience. My only other complaint is the fact that the first thing I saw when I opened my storage unit was a rat trap. That’s not very comforting when I’m getting ready to store all of my belongings in there. I hope the rat trap gets the rats before they eat my things.
Craig L.
|
First Impressions
Rating:
5.0
A repeat customer and always thoroughly pleased. Friendly, helpful, professional, just top notch in all respects. Always clean storage units & buildings. Well done!!
William F.
|
First Impressions
Rating:
5.0
Fast, friendly, clean, no hassle.
olga k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nereida R.
Rating:
5.0
Service was great. People were very friendly and they made this an excellent experience. I would highly recomend this location for anyone needing to rent moving equipment!
Steve R.
Rating:
5.0
Customer did not leave a comment.
stacy k.
|
Overall Experience
Rating:
3.0
You said it was a climate control but every time I was there it wasn’t cool at all
PAUL E.
|
Overall Experience
Rating:
5.0
Professional staff. Very helpful and courteous. Would highly recommend this location all others in local region.
Carol L.
|
First Impressions
Rating:
5.0
Always the BEST!! Professional yet friendly and the facility is always clean and well maintained. WELL DONE!!
William F.
|
Overall Experience
Rating:
5.0
Kayla was excellent she helped and answered all my questions
christopher h.
|
First Impressions
Rating:
5.0
Great experience from the moment we called to 1st arrival to sign docs to closing the account. Super staff. Very professional.
I highly recommend this specific storage facility.
GERRY K.
|
Overall Experience
Rating:
5.0
Nice clean facilities. Kind quick and friendly service. Such a refreshing difference from other uhaul's we have been to.
Nikki P.
Rating:
5.0
Make it cleared that the on time delivery guarantee is between U-hail locations, not to your door. My delivery was booked with delivery to my home for 1/16/2020, but actually delivery was 1/17/2020. Though it was 1 day later, it was not what I scheduled and was led to believe and didn't understand that the $50 per day late guarantee, did not Cover the home delivery.
Martin U.
Rating:
5.0
2nd time we have used this facility. Owners are lovely people, facility met all requirements!
edward t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike O.
Rating:
5.0
It was so easy to use and very safe place. No insects found in any of my boxes after being there for 5 months. Staff was very friendly and supportive as well. Thank you.
jennifer h.
|
Overall Experience
Rating:
5.0
Rachel was informative and helpful on the phone and in person. She was able to answer our questions courteously and professionally. She was patient and kind throughout our time together.
Jay M.
|
First Impressions
Rating:
5.0
Kayla was very professional, courteous and efficient. She is an asset to your company. It was easy to rent a unit. Thank you!
cindy g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Misti P.
Rating:
5.0
The owners were very helpful with the rental service
Alan S.
Rating:
5.0
Iam very happy and appreciate for the kindness i receive when I got my storage unit!
Thanks for my service
Micky Gallina
Micky G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharvette O.
Rating:
5.0
Customer did not leave a comment.
Dawn M.
Rating:
2.0
I would have loved to give a Excellent experience as Rachel was a pleasure to deal with, but charging a $20..00 bs fee for not using a mobile app to "self check in" a return is just that bull s#*t. What, you don't check for damages? I could wreck the truck and if I use a self service there would be no fee since I checked myself in. BAD BUSINESS and just a way to gouge
Jacqueline O.
Rating:
5.0
Friendly helpful staff
joseph s.
|
Overall Experience
Rating:
5.0
Very secure storage facility
STEVE S.
|
Overall Experience
Rating:
5.0
Thank you so much for the service
MARIA M.
|
Overall Experience
Rating:
5.0
The explanation of exactly how the self return should be explained properly. The renter should be informed of each step prior to leaving the location not just being told you can self return online if it's after hours. The renter should be informed that a picture of the milage and gas gauge should be taken prior to dropping the key in the drop box.
Ladonna C.
Rating:
5.0
DON'T CHANGE ANYTHING!!!!!! GREAT PLACE
OH what a difference. Young lady was right there to greet me. Knew I was coming. What a great personalty and smile. She was so happy it made me feel good. Even told her before I left, (I wish everyone where as nice as you.) Crew unloaded the trailer, Whole process was about 8 minutes and gone. If I ever need another rental of any kind, they have my business there. KEEP UP THE WONDERFUL WORK!!!!
DAVE P.
Rating:
5.0
Customer did not leave a comment.
Bruce R.
Rating:
4.0
Customer did not leave a comment.
Abigail M.
Rating:
3.0
Customer did not leave a comment.
Cody S.
Rating:
5.0
Everyone very helpful and friendly. I will definitely use them again if needed.
Mary C.
|
Overall Experience
Rating:
5.0
I had the nicest people from pick up to drop off. They really worked hard to make my move as easy as possible
Bryan S.
Rating:
4.0
Customer did not leave a comment.
Guy M.
Rating:
5.0
Great customer service. Thank You!
Steven U.
Rating:
5.0
Great place. Awesome people.
Mathew K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
andrea S.
Rating:
5.0
Customer did not leave a comment.
richard L.
Rating:
5.0
Customer did not leave a comment.
michael S.
Rating:
4.0
Customer did not leave a comment.
joseph J.
Rating:
5.0
Customer did not leave a comment.
Andrew H.
Rating:
5.0
I cannot emphasize enough the kindness and efficient way Eric and Mary always treat their customers! I would not drive to the New Port Richey location for truck rentals every time I need one if it were not for them! They know how to keep loyal customers!!!!!
Dana H.
Rating:
5.0
Only one thing was I got charged for October for full month and left on October 7th so I was not able to use the storage for three weeks and you got to rent it during my rental month. Just not right.
John C.
|
Overall Experience
Rating:
5.0
Eric was very helpful and friendly. The whole check-in process was quick and easy, couldn't ask for anything more.
Christy J.
|
First Impressions
Rating:
5.0
I rented storage at this location for 5 years, everything with Uhaul was great, but way too many morons that have no basic courtesy, constantly blocking the the way in, and out of the storage areas.
JAMES M.
|
Overall Experience
Rating:
5.0
Eric, Mary and Kayla never let me down when it comes to rentals at this location!!!! They are always efficient and accurate with every detail!!! This is why I use a New Port Richey location when I actually live in Brooksville! That is a 30 mile difference.
Dana H.
Rating:
5.0
Read complaints online but found nothing out of line in my 2 month experience. They were friendly even though I misread my contract and was there after hours moving in.
Scott B.
|
Overall Experience
Rating:
5.0
Mary was very helpful and explained everything to me
cynthia s.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samuel J.
Rating:
4.0
Dropped off after hrs..
Used drop box/no issues
Kathleen S.
Rating:
5.0
Great service
Joe R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Benjamin P.
Rating:
4.0
Broom On trucks
Ronald K.
Rating:
5.0
The staff at this location Eric and Mary were always so friendly and helpful. The unit and the facility was always clean.
Gwenaviere R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
javier Z.
Rating:
5.0
Very pleased with staff and the facility.
Keith O.
|
Overall Experience
Rating:
5.0
They were so friendly and had a problem with the first unit I got was to small and they went out of their way to fix it and find me a bigger unit. Also brought me and my son out bottled water.
TONJA F.
|
Overall Experience
Rating:
4.0
Pleasant experience
Martin M.
|
First Impressions
Rating:
5.0
My rating* * * * * * * * * * * +++++++++++++×
Mary W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harry D.
Rating:
5.0
Customer did not leave a comment.
greg J.
Rating:
5.0
Rates are reasonable and access times are very good. Staff is very friendly and helpful
Carol B.
|
Overall Experience
Rating:
5.0
I've had to use this facility twice and I will be going back if I ever need to. They are like family and very helpful. They were also knowledgeable in helping me to save money.
charles k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie C.
Rating:
5.0
Customer did not leave a comment.
Eileen Z.
Rating:
2.0
requested a truck and storage special mentioned online, but ended up with van from one uhaul vendor, and storage at another. wasn't allowed to drop off. Also forced lock charge is bait and switch. Bad
DONALD R.
|
First Impressions
Rating:
5.0
I would definitely use them again!
pete z.
|
Overall Experience
Rating:
5.0
Staff was very knowledgeable very nice I will recommend this Place to family and friends.
Rodolfo Q.
Rating:
5.0
Customer did not leave a comment.
Janaire M.
Rating:
5.0
Everyone there was so nice we had just gotten in after a very long trip they made it so easy instructions were very easy to follow maps very very clean place
Mary W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeffrey B.
Rating:
5.0
Very nice couple who manages this location. Everything worked great and appreciate the upkeep of the facility. Thanks!
David D.
|
Overall Experience
Rating:
5.0
All of the employees I spoke to were very helpful. I will be using this location for all future rentals.
Michael N.
Rating:
4.0
Very clean facility good customer service
Lorie J.
|
First Impressions
Rating:
5.0
Very helpful, prompt and attentive to our every need! Would recommend this location over any other in the area!
Craig D.
Rating:
5.0
There are other self storage places in the area that I looked at but this is the best. Its bright, open and close to the road which made it feel safer than others. The owners were great too.
Brook E.
|
First Impressions
Rating:
5.0
Very Friendly and clean facility that I would recommend.
John C.
|
First Impressions
Rating:
5.0
This is the second time I have rented from this group and I would rent a third time in a heartbeat.
William W.
|
Overall Experience
Rating:
2.0
I moved to another storage facility. No other comments.
DARRELL B.
|
Overall Experience
Rating:
5.0
Very satisfied with the service. Mary & Eric Herron are so professional & I have recommended this U-Haul location to many friends & acquaintances. The site is clean & secure.
EVELYN B.
|
Overall Experience
Rating:
5.0
Thank you
DAWN M.
Rating:
4.0
The staff were very helpfull. It was a maze at first but I got used to it.
Gillian D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
evelyn B.
Rating:
5.0
Customer did not leave a comment.
HOLLY S.
Rating:
5.0
The staff there was willing to go above and beyond to make sure everything moved smoothly
John H.
|
Overall Experience
Rating:
5.0
Very helpful staff and was as knowledgeable as I’ve seen on options available for my needs.
Richard C.
|
First Impressions
Rating:
5.0
Vood
nancy c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katherine S.
Rating:
5.0
Very nice employees, very happy with the services they offered.
Smaller storage facility then normal, which is great. More help and customer service really pays off.
Geri S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pat K.
Rating:
5.0
The place I picked up the truck was wonderful, everything else was horrendous and thanks to you customer service reps I will never use you again. This one move cost you five customers and anyone else they share this story with will probably not use uhaul either. We will all use Penske from now on
Roy S.
Rating:
5.0
Staff was very helpful
mark d.
|
First Impressions
Rating:
5.0
These folks are great.
larry h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy T.
Rating:
1.0
The assistant couldn’t answer any questions we had, he was unsure about how payment is made he did not know how to check us in, and had to call someone by phone to help. Took us to the wrong unit,
Deborah K.
|
First Impressions
Rating:
5.0
Great location with ease of access. High security in place. I would recommend this location without hesitating a minute.
miguel v.
|
First Impressions
Rating:
5.0
Being able to get and return the vehicle after hours by using the phone is amazing. It was a very smooth process. Thank you very much.
Harry D.
Rating:
3.0
Customer did not leave a comment.
Mary T.
Rating:
5.0
Office Staff was always helpful
Daniel G.
|
Overall Experience
Rating:
5.0
Customer service is the best
ANTHONY S.
|
Overall Experience
Rating:
5.0
Everything was great and customer service was outstanding.
david B.
Rating:
5.0
Mary and Eric were so helpful and friendly too. Will definitely recommend this place not just for renting a moving truck but storage units as well.
I like that facility is fenced in which will keep the riff raff out, also I feel safe when I go to our storage unit alone without my husband.
michelle W.
Rating:
5.0
The staff was exceptional. I had a very rough move and came into the office in tears. The staff was so kind and helpful. I had incident with my rental truck and they walked me through the claim process. I was very grateful
Dawn J.
Rating:
5.0
This is the second time I've used them and will continue to do so in the future. The service is great and the price is too!
stephanie b.
|
First Impressions
Rating:
5.0
Representative was extremely pleasant and very professional.
Shnell P.
|
First Impressions
Rating:
5.0
Excellent!
Carl S.
|
Overall Experience
Rating:
4.0
Friendly and capable staff
ART H.
|
Overall Experience
Rating:
4.0
The only issue was the size of the facility. it was kind of tight maneuvering a 26 ft truck with a 12 foot trailer around the facility.
Michael C.
|
Overall Experience
Rating:
5.0
Thank you for all your help!
carl n.
|
Overall Experience
Rating:
5.0
If I need storage again this will be it. Very nice people very nice place
wanda h.
|
Overall Experience
Rating:
5.0
The Staff are super nice and friendly .!!
Ralph C.
|
Overall Experience
Rating:
2.0
Groundskeeper lied and told the manager i was working on my vehicle when all i did was start it and let it idle a bit. Ended up switching to a 24hr storage that doesnt lie on its patrons.
Damien M.
|
First Impressions
Rating:
5.0
Back building elevator needs adjustment, does not stop on floor right and door opens slightly then elevator adjusts to floor and door opens,
Robert H.
|
Overall Experience
Rating:
4.0
Good customer service
Alexis W.
|
First Impressions
Rating:
5.0
Eric and Mary are truly fine people. They recognize me and call me by name which stands out and makes one feel welcome and just being outstanding friendly people.
wallace o.
|
Overall Experience
Rating:
5.0
Very clean and Well maintained.
Secured place and we felt confident leaving our belongings there .
Diane W.
|
Overall Experience
Rating:
5.0
Emailed receipts are
not in a readable format.
Simple PDF would work
much better.
DAVID D.
|
Overall Experience
Rating:
5.0
Very nice people friendly
Trudy H.
|
First Impressions
Rating:
5.0
Staff was very kind and accommodating. Facility was kept nice and clean and I felt safe storing my stuff there. Great prices as well! Very pleased with my experience!
gregory f.
|
Overall Experience
Rating:
5.0
Thanks
JOANNE J.
|
Overall Experience
Rating:
5.0
From the time I moved in until I left, the staff was friendly and helpful.
Cyndie S.
|
Overall Experience
Rating:
5.0
The management team is top shelf. Wished I still needed the space!
GEORGE T.
|
Overall Experience
Rating:
5.0
Nice place to store your stuff. Very well maintained facility. Highly recommend.
carol c.
|
Overall Experience
Rating:
5.0
Everything was great, didn’t have anything bad to say.
Kelly M.
|
Overall Experience
Rating:
5.0
Spoke to Mary, who showed us the storage room. Nice storage units and well kept. We rented there 4 or 5 years ago and they always keep a well kept facility.
Anita R.
|
Reservation
Rating:
5.0
The staff is very friendly and the place was very clean.
Valerie R.
|
Reservation
Rating:
3.0
A leak - twice. Really!
Tracey L.
|
Overall Experience
Rating:
5.0
The staff and owners were a pleasure to work with. The facility is clean and well maintained and is secure.
Todd S.
|
Overall Experience
Rating:
5.0
Wonderful staff, great safe facility..
KATHERINE P.
|
Overall Experience
Rating:
5.0
This is an excellent storage facility with a great staff and owners. I've used them several times over the years and have never had one bad experience at all. I highly recommend this place.
Ronald H.
|
Overall Experience
Rating:
5.0
Very courteous and helpful.
Ralph C.
|
Reservation
Rating:
5.0
Awesome experience thank you for taking care of my
Lauren T.
|
Overall Experience
Rating:
5.0
I always get great service at this Uhaul location
SUSAN s.
|
Reservation
Rating:
4.0
No comment
Ashley B.
|
Overall Experience
Rating:
5.0
Found every thing they said it would.
ANTHONY C.
|
Overall Experience
Rating:
5.0
I actually moved out on Sept 7 th. Please let me know if the storage unit across from me finds anything that rolled under their door. One of my boxes broke n personal items fell close to their door.
Ellen M.
|
Overall Experience
Rating:
5.0
Very helpful staff.
richard j.
|
Overall Experience
Rating:
5.0
They were nice enough to hold a smaller unit for us since everything we had would fit. I had a locker here before and they go above and beyond to make me happy. If I know someone who needs a locker he
charles k.
|
Reservation
Rating:
5.0
Haley, your representative was a pleasure to work with, knowledgeable, efficient and friendly.
Robert W M.
|
Reservation
Rating:
5.0
Great U-Haul facility! Always clean, secure and staff is always friendly.
EDWARD S.
|
Overall Experience
Rating:
5.0
The office workers extremely friendly and helpful
Amber P.
|
Overall Experience
Rating:
5.0
Cannot say enough about the staff. Always a pleasure interacting with them. Well done!
William F.
|
Overall Experience
Rating:
4.0
Because the facility closes access at 7pm, I had to leave many household items at my rental house for garbage pickup, because we ran out of time to put them in storage. Never again.
Claudia R.
|
Overall Experience
Rating:
5.0
Excellent facility, great staff. Always felt my belongings secure.
ANNY P.
|
Overall Experience
Rating:
5.0
Nice people. Friendly and helpful
Susan R.
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
Amber P.
|
Reservation
Rating:
5.0
Very cordial, descriptive and good experience, in making then cancelling a reservation.
Gregory t.
|
Reservation
Rating:
5.0
Well maintained facility and convenient to my home
MATTHEW D.
|
Overall Experience
Rating:
5.0
Staff helpful and knowledgeable
Catherine D.
|
Overall Experience
Rating:
5.0
Staff is friendly and helpful, the buildings are clean, bug free, cool due to the air conditioning, convenient carts for your use and safe. I went there many times by myself. Thank you.
DEBORAH R.
|
Overall Experience
Rating:
5.0
Eric & Mary run a very professional business....They went out of their way to be helpful and answering questions we had, especially being new to area. ..very clean storage area. .Very Happy
jeff r.
|
Overall Experience
Rating:
5.0
Helpful, friendly staff. Good location.
Hal M.
|
Overall Experience
Rating:
5.0
This facility and it's owners/operators are outstanding! Pristine facility and the owners offer exemplary service above and beyond expectation! Thank you!
David E.
|
Overall Experience
Rating:
5.0
none
Dennis G.
|
Overall Experience
Rating:
5.0
Very pleased.
LAREE D.
|
Overall Experience
Rating:
5.0
Eric and Mary are wonderful people and I would highly recommend this U-Haul storage to everyone!