Customer Reviews for U-Haul Storage of North Dorchester

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of North Dorchester

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wayne d. on

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I have had little experience with storage units. They was very nice and helpful. The only drawback that I had was the location was very busy and crowded to enter and exit the facilities

Daniel F. on

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Fast and efficient

Danielle S. on

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Truck was towed and all contents we're emptied by Uhaul without me or my alternate number being called. A lifetime of memories are gone.

John M. on

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I really appreciate having this service in town. The staff at this location were very personable & helpful. The equipment rented was in excellent condition & the prices were very fair.

Raymond C. on

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Douglass L. on

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Eugene R. on

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Cassandra W. on

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Keep doing what you are doing, your employee is friendly and professional .

Janet H. on

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Absolutely top-notch staff and experience

Sarah O. on

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willette s. on

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Leslie A. on

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Everyone I dealt with at this location was professional, knowledgeable, pleasant and efficient ... exactly what you need when moving. I'd definitely recommend UHaul and the 8222 Dorchester Rd. facility specifically.

Shelly N. on

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Arthur W. on

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Thomas H. on

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Nothing really.

David B. on

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Malcolm was outstanding! Promote that man! He is a hard worker and is out in the South Carolina heat all day! Pay raise! The girls in the shop were great too!

ROY H. on

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I'd like to recognize Malcom as an excellent representative of U Haul. Pleasant, knowledgeable, and thorough. Hang on to him, great employees are hard to find.

Daniel H. on

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Steve L. on

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It was awesome. The csr checked me out in parking lot. Again, I was out of there in no time. Excellent.

Scott P. on

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Kenneth G. on

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Matthew D. on

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Not have your customers wait on the phone for over 20min, while on hold for over 20 min,my wife got on the phone with uhaul customer service and got ahold of someone who was able to help us, and by the time she hung up I was still on hold. The employees at this location, arent friendly or helpful. Wont be using this service again.

Marcus C. on

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Steven P. on

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Dropped of equipment on the 25th where a helpful employee guided me where to park. Completed my mobile drop off only to find out they processed my paperwork so I would incur an extra day fee. Have contacted location regarding discrepancy and have not heard back. Will not use this location again and will consider other rental companies in the future.

Diane H. on

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Syed H. on

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Jacqueline H. on

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Loretta S. on

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Customer service was terrible. The employees kept talking to one another instead of working with the customer 1-on-1. My service was rudely interrupted twice, this should a lack of respect for my time. In addition I paid the full price but the contract had three hours. I have rented from your company in short and long hauls. I have never had this level of poker service or a contract for 3 hours with mileage. Truck was dirty and had to be cleaned. Very disappointed in the service.

Thomas H. on

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The locations we went to for scheduling, pickup, and drop off all were great. The issue we experienced was in scheduling a 20' truck for a one-way trip starting on a Sunday. The location we went to initially could only provide a round-trip truck. We were then told a dispatcher type person would set us up with another location, close to us, that could handle a 20' truck pick-up one-way. Then when we call that location we learned they couldn't do Sunday pickups. So we called the dispatcher again. Just a bit frustrating getting it scheduled correctly.

Teresa S. on

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JOAN S. on

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I was rescheduled to this location after reserving in summerville.This location was friendly but was 10 miles away from where my original reservation and storage unit was so to pick up and take back added 20 miles to my total. At .99 a mile, it was definitely additional cost to me not to mention out of the way

Raymond R. on

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I have absolutely nothing to complain about concerning my experience with the equipment and definitely no complaints about the staff. Keep up the good work!!

edwin k. on

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There are plenty of trailers available but this site is lacking in moterized vans or trucks ! Possibly they were all rented ??? Overall nice location with lots of space to move about . Probably they need heads up to get what you want .. Miles charge on weekends is outrageous !

Jack C. on

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Jason L. on

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aidan l. on

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Good job!

Detra S. on

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This location is usually excellent as I am a frequent renter. However, during my last visit, there was not a walk around done for the truck I rented and there was a scratch when I returned. I rent often and expected to receive pictures to verify condition but did not. When the scratch was found, I immediately went to look for the pics in my email but could not find them because they were not sent. I was told as well, for the first time mind you, that they actually delete after 15 minutes??? I spoke to the branch manager and agreed to cover $90 of it if I get the pictures sent to me but I still have not received them l. I will not pay money until I am absolutely sure that this scratch happened during my 1 day rental. Honestly, there have been some obvious glitches in Uhaul's processes so I really believe that the person who checked the truck in previously did not catch that. I need to be called immediately to resolve this.

skip g. on

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The team provided outstanding customer service. I will continue to use them in the future.

nouzar m. on

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The only issue was checking in to get the vehicle took over 45minutes. There were 3 people in front of us but I did not expect to wait almost an hour for the truck.

Brian L. on

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It took 15-20 minutes to get the truck even though I prepaid and arrived early. The virtual walk-around was also not very easy. Checking in was complicated, I ultimately left and had the receipt emailed to me. Also, I think there should be some initial miles included in the rental cost.

Richard B. on

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Rocky W. on

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Angela G. on

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Zachary J. on

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Original uhaul pick up location was bad, they didn't have the truck I reserved and couldn't help me find another one. This location allowed me to rent a truck that had a later reservation last minute with very helpful staff.

Monteia M. on

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Lisa G. on

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John G. on

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Jeffrey C. on

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They took my headphones

Christina S. on

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We picked the truck up out of state for a one way trip back. They were very nice and it only took a few minutes. We got back unloaded the stuff into a small storage unit and we were done. smooth move.

Larry O. on

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Brian M. on

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We really appreciate Kayla, she was so nice and kind and has a great personality, she's a lovely lady, thank you so much Kayla and U Haul

Larry O. on

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Hartwig R. on

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Good quick return. The operational set up was excellent. They are open early which is very helpful. Excellent service.

Annette C. on

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Timothy W. on

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WENDY W. on

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Monty C. on

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Gernaril M. on

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keith w. on

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Sherry B. on

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Carl H. on

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The computer system was not working properly at the time of pick up, which delayed our morning. This was NOT the fault of the two employees, who repeatedly apologized for the delay (which was out of their control). Based on comments I heard during the pick up, this was not a new issue, and it has happened before. You need to ensure that you have quality computer processes at your facilities. Once again, the employees did a great job, their equipment did not do as well.

frank c. on

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The young lady that assisted me from the beginning way the Dorchester road, N. Charleston location is absolutely Awesome... Extremely Professional.... Great Hire U HAUL..

Jim S. on

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Computer system is slow, onerous and delivers horrible customer service and creates long waiting lines to rent a simple trailer. Needs streamlineing especially for repeat customers.

Jesse H. on

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Nancy K. on

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Very polite and curdious. Friendly hard working people.

Cameron W. on

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STOP SENDING ME EMAILS

JOHN H. on

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Very quick and easy, the gentleman that helped us was very friendly

Linda D. on

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Service was also excellent. Nice people and fast easy service.

Rockie W. on

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Great service

CARLINE T. on

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After numerous phone calls they were finally able to locate my information and help with corrections as much as possible when it really wasn't there responsibility and help me with the rest of the process. I am grateful and thankful for there help.

George R. on

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George R. on

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Keith M. on

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Michael C. on

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Veronica C. on

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Seats were full of dog hair had to sit on top of plastic. Was advised other van was dirty. The representative stated that she spoke to the General manager and was advised will not do anything. Customer service is not like how it use to be.

LeOndrea L. on

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Michael K. on

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ADAWNYA M. on

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100%

David W. on

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Very friendly staff. Customer service was excellent.

Leo G. on

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Desiree A. on

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We went in to rent last minute, and the customer service was excellent. We would definitely recommend!

Patrick W. on

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My issue is that I was forced to drive 25.6 extra miles to this location when I scheduled a drop off in Mt. Pleasant SC. I was awarded 20 extra miles and sill had to pay for 11 extra miles. So I would have had about 5-6 extra miles on my trip. - I also had to drive the extra 25 miles back to Mt. Pleasant when I dropped off the truck

Charolette F. on

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Dropped off after hours

William M. on

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Scott B. on

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Not charge me 45 dollars for being 17 minutes late when I tried to call for over and hr but no one answered the phone. Ridiculous

Lynn L. on

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John B. on

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The staff was courteous and professional and did a great job taking care of my rental. The vehicle and very clean and well kept.

Isaiah W. on

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I can't think of anything that I would have changed from the service I received during my rental experience at this uhaul location and the employees there.

Michael H. on

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Sam P. on

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WAYNE S. on

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I originally rented a 5x8 trailer for a one-way move, only to be told as the trailer was being hitched that I could not use it because my truck did not have a wiring harness for the trailer lights. This would have been CRUCIAL to know during the reservation process. I was then forced to rent a truck that was much too big for the task and then had to pay over 3-times the price of my original reservation. Also, the rates were for a minimum four-day rental when I only needed two days so I ended up paying MUCH more than I wanted to or needed to. This is not a fault of this location, however, but it is a fault of U-Haul rental policies in general.

Randall B. on

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Janette D. on

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Tamara T. on

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Angela C. on

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They were great.

Augustus R. on

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Angela C. on

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The only thing I’m not happy with is being charged for gas that I don’t use. I drive 19 mile put 5 dollar of gas back in. And. Then was charged for gas of 14 dollars for gas I didn’t drive out. That sad over charge people on gas

Eduard W. on

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Best UHaul experience ever

ALEX B. on

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Kind and personable staff.

chris h. on

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Matthew P. on

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Great CS!

RICK S. on

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Marc T. on

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Fast, thorough and eager to assist. Vehicle return was a snap. Very friendly happy employee. Not the UHaul we all feared and hated. I have put that behind me now. Good job on a corporate brand turn around.

Lisa C. on

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Ruthel R. on

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Tommy B. on

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N/A

MICHAEL S. on

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beverly e. on

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Tearsa M. on

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Mark H. on

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DONALD G. on

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For one thing, start answering the phone. For another stop changing the pick up location after we have made reservations. It took lots and lots of phone calls to make this right. Also service is really slow

Marcus B. on

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Whole experience was a 10/10.

Joseph A Z. on

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Rhett S. on

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Improve the computer system, it was having problems when I showed up to pick it up. But when I returned it the service was great, as soon as I pulled up in the yard they met me and checked me out. In less than 5 minutes I was on my way home. Great team!

Sharon V. on

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Nicole W. on

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RICK S. on

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micheal c. on

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Kyle T. on

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Anthony is great at this location. Hate to see him move to RIvers Ave! Also the truck was the nicest Uhaul I have used before

Jean L. on

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The young lady that served us was very knowledgable and friendly. Great customer service,

Jason T. on

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Fast and friendly service- Thank You!!

Gordon H. on

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Good rental experience

Charles M. on

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Rosalind V. on

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Bianca B. on

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Bonnie H. on

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Joe S. on

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Joseph W. on

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Colette A. on

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Everone was absolutely accomodating for the short time we were there

Cara M. on

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Rashad M. on

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Raymond M. on

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Your customer service and professionalism were fantastic.

Thelma H. on

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Gloria I. on

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Ramon B. on

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Jermaine W. on

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Valretha B. on

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Kimberly was very informative and helpful about the size truck that would be best for what my needs would be. This was my third time using this store was always pleased.

Ronald R. on

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Thank you very much for experience.

James G. on

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charles w. on

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The employees are people you'd want to interact without question. Extremely professional and thoughtful to their customers. I witnessed how other customers were dealt with and concluded this is the environment of this location. Will definitely rent from this location in the future.

ronald r. on

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Excellent

Andrew H. on

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The office staff was very nice, handled my order very quickly and efficiently, the gentleman who worked in the lot was very helpful, truck was clean and ready for me when I was ready to leave. Check-in was also quick and efficient. Highly recommend this store to others.

CARLOS C. on

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Rear differential on this vehicle was leaking and I told the guy up front and he said nothing about the spot of oil that I have to clean but was more then happy to charge me

SHARON M. on

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Jeff M. on

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The staff at the location I picked up at were very helpful. No issues with them. However the process as a whole was not smooth. Even though I booked my truck and dollies almost a month in advance my reservation had to be changed a couple of times because the equipment I needed was at one location.. In the end everything worked out and I got through my move.

David W. on

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Drop off point was 50 miles from my destination, resulting in additional mileage charges. It seems several locations were available closer, so I don’t know why they were not used.

Vincent A. on

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Timothy B. on

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Everything was fantastic. All needs were met every one deserves a raise!

kenneth s. on

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Customer service at this location is excellent! I've rented a moving truck at this location twice. Both times were an excellent experience. Very friendly staff!

Mario S. on

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1st of all I requested a dolly and he said there was 1 in the back. That was a lie. Offered me insurance and I denied it, still charged me, and i placed fuel exactly where it was at and still charging me. Ohh and truck brakes were hireible, has engine light on and wouldn't stop beeping because of brake light was on. But brakes weren't on/active. Annoying and annoyed with this location.

Ricky B. on

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Ramsey D. on

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Very professional. Thanks

Jean R. on

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Great group and excellent customer service!

Mariah M. on

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The staff here was simply amazing especially Porsha. We had some hiccups with the deposit refund but she handled it professionally and efficiently making sure we didn’t walk away upset or empty handed

Liola C. on

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It's all good

Zachary R. on

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Area was clean and the people were more than helpful. Only "complaint" is that when I returned to my storage, there were lizards, spiders, and toads inside. Ultimately, no harm, no foul.

Mark M. on

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Every person who works here, who I met, was extremely helpful, and each person seemed genuinely concerned that I have the best self-storage experience possible. Really great!

JOHN R. on

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My answer to the questions above says it all.

Donna S. on

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Very pleased. Thank you

kristy j. on

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My experience was good.

REGAN B. on

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Had to run around to get checked in. Unit was locked had to go and get keys to unlock. Took alot of time when I secured everything before arriving

Aaliyah B. on

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People were friendly

Allison R. on

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The furniture I had in your storage facility I have to replace. Yea I'm stupid for not getting insurance. But this is the second time I've had to replace my furniture due to your storage.

Benjamin P. on

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I had no real issues with this location. I recommend moving entrance from the street further from the front door and replacing the gravel with pavement.

Benjamin P. on

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The half of the driving areas were muddy, but other than that it was was a really good experience.

Robert D. on

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The staff was amazing. Very clean facility. I LOVED my experience at this location!

Ronnie C. on

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Thank you

jesse w. on

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The staff was very helpful and nice. I will use U- Haul again

Gertrude D. on

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Friendly but not all very helpful... Called multiple times couldn't reach no one they don't return phone calls & customer service for Uhaul was worse from scheduling wrong reservation wrong price etc.

KEITH M. on

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This facility has always taken care of me and the customer service there is always the best on top of everything and treat me as a valued guest every time. I would definitely recommend to friends.