Customer Reviews for U-Haul Storage of North Dorchester

2543 reviews

8222 Dorchester Rd   North Charleston, SC 29418
(Between Leisure Depot and Bosch)

(843) 552-3361

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 552-3361

8222 Dorchester Rd
North Charleston, SC 29418
(Between Leisure Depot and Bosch)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Everything went smoothly .. Britney was great help..

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Nothing. A Great staff . They were all on top of things. If anything, hire more personnel ASAP. SHORT STAFFED .....

Orlando S. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Great overall moving experience.

Gary K.  |  Online Move In 
Rating:
5.0

Off hours drop off is AWESOME . I dropped a trailer rental off at 5:30 AM. I checked it in on my phone sitting in the parking lot. Had to get out twice to take pictures. What a great idea.

Curtis S. 
Rating:
4.0

Customer did not leave a comment.

DANTE S. 
Rating:
5.0

The truck had a slight stutter when you stepped hard on the gas peddle. I told the maintaince man about it and he said he would check it out.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Fe Z. 
Rating:
5.0

Great job highly recommend

DAVID M. 
Rating:
4.0

Only one person was working on a Saturday when I picked up, which made for a bit of a wait, but the associate was knowledgeable and helpful. He handled the situation very well.

Sidney C. 
Rating:
5.0

Another great visit with the U-Haul team at 8222 Dorchester Rd

GREG C.  |  Overall Experience 
Rating:
5.0

The process was very smooth and the person who rented me my truck was excellent. He was the only one there so it took longer than I expected but he had the truck ready for me and I was on my way. It was clear he had done a lot of work before I got there since I reserved the truck late in the afternoon the day before.

George C. 
Rating:
5.0

Honestly this location is really great. I have had to rent a uhaul 3 times in the past 2 months and I rented them all from this location. Staff is really friendly and helpful. Vans are always spotless and in great condition. Really really great service.

RUTH B. 
Rating:
5.0

The mobile pick up does not work. There wasn't an option on the dashboard that showed pick up truck to get to the key part. Others that standing in line said the same thing. They said they had to go home to get on their computer to find it. What? That defeats the purpose of being mobile and using your smartphone.

Christina C. 
Rating:
5.0

Only on person was there, but he got it done fast.

maurice D. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

The young lady and the young man was so Excellent and kind. They went above and beyond. The service was phenomenal. I would invite all my family and friends. Thank you guys for all that u do.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

This location is small but very efficient. Staff is very knowledgeable and super friendly. Will always use this location.

KAREN B. 
Rating:
5.0

As uhaul in an entirety, you can do better at withholding your promises…

Deanna M. 
Rating:
4.0

Customer did not leave a comment.

Euan T. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Both representatives that helped me were good at their jobs.

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Employee was berry friendly and efficient.

Blake W. 
Rating:
5.0

Customer did not leave a comment.

Rashonna R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Your two staff members working on Saturday, 7/10 were outstanding. Very customer friendly and helpful.

BRIAN A. 
Rating:
4.0

Good overall

Jacquelene M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

guevara r.  |  Overall Experience 
Rating:
5.0

Pick a drop off location closer to my address.

SCOTT R. 
Rating:
5.0

One more time like the last 20 years using uhaul I am very satisfied with the price, product and services

MARITZA C. 
Rating:
5.0

Customer did not leave a comment.

LaMarcus H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAMARCUS H. 
Rating:
5.0

The place was convenient and employee was helpful and respectful. Thank you very much! Definitely i will go back to the place.

ELMO L. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Lock was not in unit I had to go back and pick it up but other than that it was great

Gloria B.  |  Online Move In 
Rating:
5.0

The entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.

GREG C.  |  Overall Experience 
Rating:
5.0

The entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.

GREG C.  |  First Impressions 
Rating:
5.0

The entire U Haul team, and especially the manager Bethany, were great and extremely accommodating and willing to assist with all of my moving needs. I believe that is extremely important to those that are either moving long distance, like me and my family from Michigan to the Charleston SC area, around 1000 miles, or even short distance because your personal belongings are important.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
5.0

Great customer service!

Dana J. 
Rating:
5.0

Everything was good.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
4.0

Facilty is old, need some renovations.

MIGUEL V. 
Rating:
5.0

Very quick and easy return! The business is well run at this location.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Outstanding service! Keep doing what you're doing! Now that I have met your friendly staff, why should I schedule services online!!

Laura G. 
Rating:
5.0

Yhey did not have a basic hand truck that I ordered. The simplest piece of equipment should always be available.

Joseph M. 
Rating:
5.0

Keep up the Great job.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH K. 
Rating:
5.0

NA

PATTI M. 
Rating:
5.0

Great staff. Truck was in great condition and a very easy drive.

Raym H. 
Rating:
5.0

Great staff

Raym H. 
Rating:
5.0

Nothing! People were super friendly, helpful, and got what I needed.

James H. 
Rating:
4.0

Great customer service

Crystal W. 
Rating:
5.0

Excellent experience, friendly and fast.

DARIO M. 
Rating:
5.0

The service I can vouch for at the 8222 Dorchester Road is good. Very helpful, professional, good 2 customers.

LORRAINE J. 
Rating:
5.0

Customer did not leave a comment.

VINCENT P. 
Rating:
5.0

I was impressed with my total experience with this facility due to the efficiency displayed in both my pickup and return of equipment. Highly recommend.

CHARLES L. 
Rating:
4.0

Great service thanks to the employee guy that help me .

Daryl G. 
Rating:
5.0

Customer did not leave a comment.

Drew P. 
Rating:
1.0

Tire was loosing air the entire time and the didn't put the dolly I ordered in the truck

Nicholas I. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Bethany was amazing. So kind and helpful. That lady was working her behind off yesterday.

DEBBIE S. 
Rating:
4.0

She only had one very small unit but we were able to get everything in skyhigh we had planned to have a larger unit

GAYLE N. 
Rating:
4.0

Staff was terrific. The vehicle was sanitized as it was being picked up, however roaches appeared soon after in the middle of the drive.

JAZMINE T. 
Rating:
1.0

Customer did not leave a comment.

EBONY G. 
Rating:
4.0

Customer did not leave a comment.

JUDY S. 
Rating:
5.0

Absolutely one of the easiest, best transactions I have ever been part of! I told the young woman ( the manager) that she was an asset to the company and every company should have employees like her. I have used that locations Uhaul service twice in the last 2 months and will do so again next week.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Please try to keep the service manager she is wonderful.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

TREMAINE H. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
4.0

We need to find a way to to control dust

Wanda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A. 
Rating:
5.0

Everything was so easy and convenient!

DENNIS L. 
Rating:
4.0

The young lady working went above and beyond to take care of getting a truck for me.

TERENCE W. 
Rating:
5.0

very friendly, and efficient

XIAN S. 
Rating:
3.0

Customer did not leave a comment.

katrina m.  |  First Impressions 
Rating:
5.0

Keep doing what your doing, the service was EXCELLENT ❤️

JASMINE S. 
Rating:
4.0

There was a minor water leak in the passenger side ceiling of the cargo compartment which caused water to fall on a couple of my boxes. In the future, probably a more thorough inspection of the truck could've prevented something like that. The customer service was amazing though! Thank you Bethany

MATTHEW D. 
Rating:
3.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
5.0

Friendly and helpful employees!

ELMO L. 
Rating:
5.0

Customer did not leave a comment.

QAWIY S. 
Rating:
5.0

Chris took great care of us. We had actually arranged to drop off our trailer and rented a 10x10 storage locker at the other Dorchester UHaul location but on arrival they did not have storage facility available so they referred us to this location. I believe that UHaul Corp. needs to update their computer system so that online reservations match real time availability of units. Despite the set back, Chris did a good job.

Rod H.  |  First Impressions 
Rating:
1.0

Poor customer service, did not receive equipment that was paid for, received and charged for equipment that was declined. Was asked if I wanted the insurance for the vehicle, I declined and was still charged for the coverage. Equipment issues were handled by manager when equipment was returned. Better service dropping off the equipment than picking up. Consistently is key for repeat business.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Easy drop off and professional service. Nice location and very impressed by the organization of the lot. You have an inventory to cover all needs. Thanks. ✌️

HUGH P. 
Rating:
1.0

Because you can go there pay you payment and there turn around and keep charge your card

NEKEYA B. 
Rating:
5.0

Great Customer Service

Davina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonas M. 
Rating:
5.0

Customer did not leave a comment.

Majd O. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
5.0

Very professional and fast check in and check out.

MARY B. 
Rating:
5.0

Bethany was very professional and helpful. I highly recommend this particular U-Haul location.

TODD M. 
Rating:
5.0

The manager was on point and made the entire experience painless.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I can't say enough good things about the service I received from the general manager Bethany. Aftera long, stressful day of driving she was courteous to let us leave the truck there while we unhitch our car and go to our hotel and come back the next day to unload into storage and return everything. That was a life saver. Thank you.

Delvin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
1.0

Someone needs to call me I was assured I would be notified before an auction and I was not my number 843-607-2704 my understanding is the manager has left the location just after my unit was sold and I’m wondering if she had something to do with it being she was a part of it being the U-Haul truck when I was taken From Hanahan because of an incident that happened in the truck got shut up I would appreciate it if someone would call me or do I need to go ahead and contact a lawyer thank you

Ronald D.  |  Overall Experience 
Rating:
5.0

Thank you again for saving us the drive to the other location, and waiting for us to get gas!

Michael A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Corey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cora F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lucas R.  |  Overall Experience 
Rating:
5.0

Great customer service and help at all time I need it

MARITZA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REX J.  |  First Impressions 
Rating:
4.0

sorry I know prices in the Charleston area are insane , not of your fault but too exspensive

TORTORELLA M.  |  Overall Experience 
Rating:
2.0

It was ok, they don’t follow policy. I will not have my things here again if I had to decide on another storage. Front desk is rude.

Kiara J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R.  |  Overall Experience 
Rating:
1.0

Brittany who I guess is one of the general managers was rude and getting smart making slick remarks. Very unprofessional. It was clear she had no idea what she was doing!!! Will never recommend her place of business to anybody. She needs to be fired.

Carl G.  |  Overall Experience 
Rating:
4.0

would of been nice to drop truck there & not drive 5 miles down the road to drop off at another location.

REX J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN G.  |  Overall Experience 
Rating:
2.0

Major issue, my unit was emptied out saturday the 31st, i was out of town and tried calling and never got thru so I sent 2 emails, I saw Monday where november payment was deducted from my bank account I went straight to the office and tried to resolve this but was told I was supposed to turn in my access card, this is the 3rd time renting from this facility and never had to turn in these cards after leaving, I asked to have the charge reversed or give me a new card and I will use the unit for the rest of yhe month, I was told by the "manager"{who needs some serious customer service training}she would have to call her manager, I went by today and was once again told by this person that she would have to call corporate so I told her lets call but she was busy, so now I have paid for a unit that I cannot use and this is 100% un-acceptable and need this issue resolved, there seems to be a continuing change of "management" and this person needs training, my phone no is 843-345-3654, I need an answer

David J.  |  Overall Experience 
Rating:
5.0

The staff was super helpful and friendly.

counstell d.  |  First Impressions 
Rating:
3.0

Facility WAS suitable for my needs ( I am a contractor and used it as a place to store equipment and supplies). It is no longer a value to me. I started about 15 years ago under Stars & Stripes and over the years saw no changes in the product/service I received. I did, however, see a price increase of over 65%. Have a great day.

THOMPSON E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alvin D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLENETTE J.  |  First Impressions 
Rating:
1.0

I tried to call, was put on hold for 30 minutes. NO ONE EVER ANSWERED!!! Staff is rude. I was very sick with the corona virus and missed making my payment. I was told they would void my late fee. Then I find out you have two late fees. Only one was voided. Prices are ridiculously HIGH!!!!!! I will never get a storage unit with u-haul again. I will tell anyone asking about u-haul not to either.

Darlene D.  |  Overall Experience 
Rating:
5.0

Thank you for helping me in a time of need! You were there...

Michael W.  |  Overall Experience 
Rating:
5.0

Very nice manager and staff!! 5 star!!

Luis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cyprian B.  |  First Impressions 
Rating:
2.0

We had our storage unit for 10 years and really had no issues until the past year. The management decided to allow storage of RVs, cars, and trailers onsite. This decision made it dangerous for a tenant to access their unit due to the fact that they would have to park in the roadway while onsite. I found it very frustrating when there was limited access to the building that our storage unit was located in. U-Haul should not allow this practice until such time that have the room to safely do so.

PAUL S.  |  Overall Experience 
Rating:
1.0

See my Google review!

BRIAN B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

YOLANDA P.  |  Overall Experience 
Rating:
5.0

I’ll always do business with Uhaul. I’m a customer for life. Thank You for such wonderful experience!!!!

Shanequa S.  |  Overall Experience 
Rating:
5.0

Extremely courteous, sincerely welcoming staff. Exceptionally clean bathroom, 24- hour access, and Wifi access distinguish this facility from most others in delivering a more complete & productive user experience.

David p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
1.0

The workers have bad attitudes with your customers. If I needed to rent a storage unit again it will not be the company. Some of my belongings are damaged with mold or water damage! If your staff at that facility did their job and checked from damage to the unit I'm sure my things wouldn't be water or moisture damaged. I'm thinking of asking a lawyer about this situation! Your staff, your safe and secure facility is below a poor rating. This says talk to your staff first to resolve any issues, well I would if they weren't so disrespectful and rude.

Ericka P.  |  Overall Experience 
Rating:
1.0

I WOULD NOT RECOMMEND U-HAUL TO ANYONE, MY FURNITURE GOT DAMAGED DUE TO A LEAK IN THE UNIT, THEY REFUSED TO PAY ME FOR MY ITEMS, KNOWING IT WAS THEIR FAULTY RENTAL UNIT, NO, I DIDN'T TAKE OUT THE INSURANCE, IT WAS NEVER MENTIONED TO ME, SHE ASKED ME TO SIGN & INITIAL THE FORM, I SHOULD'VE READ BEFORE I SIGNED, MY (MISTAKE) BUT THEY SHOULD'VE OFFERED ME SOMETHING.. THEY ARE HORRIBLE PEOPLE TO DEAL WITH, THEY HAVE NO COMPASSION, I AM RECENTLY WIDOWED AND NEEDED MY FURNITURE REPLACED, I STILL DON'T HAVE ANY, I CAN'T AFFORD TO PURCHASE NEW FURNITURE, I FEEL IT WAS THEIR NEGLIGENCE NOT MINE, AND WHAT HURTS ME THE MOST, THEY EVEN CONFIRMED THE UNIT HAD A LEAK.. SO SAD, TERRIBLE WAY TO TREAT AN OLD LADY ON A SOCIAL SECURITY CHECK...WHY WON'T THEY COMPENSATE ME??????

Betty S.  |  Overall Experience 
Rating:
1.0

We lost our thing threw rain coming in and bug and rats. Was only paid small amoutbut

Kenneth B.  |  Overall Experience 
Rating:
4.0

Manager is willing to help out in any way she can. Friendly staff.

Erica S.  |  Overall Experience 
Rating:
2.0

Everything in my unit was flooded and molded 100 year old table RUINED as well as all my clothing and pictures ....and there were bugs in my unit!!! I’m await a phone call from the GM

Brandon M.  |  Overall Experience 
Rating:
5.0

The staff was courteous and accommodating and knowledgeable. They made my rental and drop-off easy even with a change of plans.

Jennifer P.  |  First Impressions 
Rating:
5.0

Great customer service

jasmanie p.  |  Overall Experience 
Rating:
5.0

Great customer service

BENJAMIN D.  |  First Impressions 
Rating:
5.0

Excellent service with ample space & friendly staff

Delia J.  |  Overall Experience 
Rating:
5.0

Ashley was OUTSTANDING! Her customer service was amazing and I appreciate her professionalism!

shana m.  |  Overall Experience 
Rating:
5.0

They were very helpful,

Delia J.  |  First Impressions 
Rating:
5.0

Above and beyond. Very caring. The whole staff was very courteous and customer oriented.

Al C.  |  First Impressions 
Rating:
5.0

Ashley, Steven and Portia were FANTASTIC!!

mark h.  |  Overall Experience 
Rating:
5.0

Quick and respectful service was in out happy and content.

Omar A.  |  First Impressions 
Rating:
5.0

The staff went above and beyond. Helped us when we couldn't find our card to get in..

Christina S.  |  Overall Experience 
Rating:
5.0

The whole staff were very professional and helped me immensely by getting me the one-way move free storage unit. They have an energetic crew and they take care of you with a good attitude.

BERNARD R.  |  First Impressions 
Rating:
5.0

Great people working here!

Anitra P.  |  First Impressions 
Rating:
5.0

After losing a spouse, losing a sister and subsequently losing a home and then a huge misunderstanding later, UHaul really stepped up and helped me through this awful time to get everything situated.

Danielle S.  |  First Impressions 
Rating:
4.0

I have had little experience with storage units. They was very nice and helpful. The only drawback that I had was the location was very busy and crowded to enter and exit the facilities

wayne d.  |  Overall Experience 
Rating:
5.0

We picked the truck up out of state for a one way trip back. They were very nice and it only took a few minutes. We got back unloaded the stuff into a small storage unit and we were done. smooth move.

Christina S.  |  First Impressions 
Rating:
5.0

We really appreciate Kayla, she was so nice and kind and has a great personality, she's a lovely lady, thank you so much Kayla and U Haul

Brian M.  |  First Impressions 
Rating:
5.0

Very polite and curdious. Friendly hard working people.

Nancy K.  |  First Impressions 
Rating:
5.0

They were great.

Angela C.  |  First Impressions 
Rating:
5.0

Every person who works here, who I met, was extremely helpful, and each person seemed genuinely concerned that I have the best self-storage experience possible. Really great!

Mark M.  |  Reservation 
No reviews have been submitted for this location.

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