Customer Reviews for U-Haul Storage of North Miami Beach
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

The manager and staff at this facility are top notch. Special thanks to Lauren and Anthony for making the process of transferring from Ubox to storage a breeze.

Rating:

5.0

I spent over 3 Years Storing @ Uhaul of North Miami Beach. All the Staff was Extremely helpful and The Girls Michelle & Breon were Awesome. I promise we will Stop Over and Drop Some Sweets off to all you Ladies. Stay Safe and Healthy.

Rating:

5.0

Very good experience.

Rating:

3.0

The storages are not the size what supposed to be

Rating:

5.0

AFTER I MOVED INTO THE STORAGE...IS THE LOCK THAT YOU PROVIDED ME WITH WILL BE CHARGED TO MY ACCOUNT?.....I HOPE NOT...

Rating:

5.0

excelente

Rating:

5.0

Great Job Janet!! Keep it up

Rating:

4.0

Prices can be more competitive

Rating:

2.0

The customer service was horrible. The ladder was very much unsafe as well as the storage unit unsafe. The area smelled like urine and it was definitely not something i would recommend. Even while trying to get a refund the person i was dealing with had no idea as to what they were doing.

Rating:

5.0

Fantastic.

Rating:

3.0

Stated multiple times over the past months. Constantly people living and sleeping in the gates. Asked several times for assistance with a car always in front of my unit with a person sleeping in it. Asked him to move his car and he said no. I reported it and moved out immediately. Every single time I was on site someone was sleeping in their car or unit and always a smell of urine. Made my wife very very uncomfortable.

Rating:

2.0

Every month you send message that we didn't pay advise when it was already paid. This made us very angry.

Rating:

5.0

It does have small roaches in the storages unit and the units that are large the ones in the center are big and wide but the ones that are in the end it's small, but it's said to be a large unite

Rating:

5.0

“. EXCELENTE “

Rating:

1.0

I was only standing outside waiting for someone to open the door for 2 hours while holding for a uhaul customer service rep to explain why the office is closed at the address they sent me and then uhaul rep apologized they sent me to the wrong address! What a waste! On top of that I missed going to work, and I did not get paid for it! What a mess! Thank you Uhaul Signed Unhappy customer 😔

Rating:

2.0

I had a difficult time finding the offsite storage place. The office person told me it was across the street but did not specify where it was. Also, the price is high and I think I should get a refund for part of the last month's rent since I moved out so early. 305-467-7789

Rating:

1.0

Horrible thieves

Rating:

2.0

First arrived in unit to find no lock so had to drive back to main office for a lock. filled my unit and left. Next day: Check in keypad is on the wall so I have to pull up, get out of my car in the rain and check in on keypad, then hop in my car and I pull to the next keypad to open the gate, gate opens, I pull to the 3rd keypad to enter my unit in the rain, it says access denied code not found, I go back to my car in the rain, can't go back to the 2 previous keypad since the gate closed, so I drive to the exit to use the intercom, staff answers quickly and says she is coming soon to reset system, I wait 20 mins nobody comes, unable to enter my unit that I just filled. had to leave so wasted a trip there and a day without my items.

Rating:

5.0

I highly recommend your service!

Rating:

5.0

He was very helpful

Rating:

1.0

Did not have access to the storage at 6:00 pm

Rating:

1.0

Bad service, they didn't care that I made a reservation for a bigger unit, they just rented to somebody else.

Rating:

2.0

There was no signs informing you what you needed to do to close the unit out (ie: pictures). There was no one in the office and no office hours.

Rating:

4.0

In that office, people who speak Spanish

Rating:

1.0

The staging people working on the North Miami Beach franchise 2269 NE 163rd St, North Miami Beach, FL 33162 is very disrespectful and gross , they did not provide any solutions .

Rating:

1.0

Representatives need to be more kind hearted, respectful, alert and efficient when serving the public. When this covid-19 pandemic started in March our son's school sent everyone home. We live out of state and are accustomed to using U-Haul facilities and equipment so there was no question when I called this location to inquire about renting a storage unit for my son and 2 classmates to store their dorm belongings that it would be fine. Mind you now...our son never told us or complained. Well I rented the unit sight unseen because of the rush. Fast forward to August 28, 2020 we go to the U-Haul unit to move him out and were shocked beyond belief! We expected to see a normal second floor unit but this was what looked like a jail cell with weak metal beam floors (Unit F22)that you must use a tall step ladder to access not the normal garage type doors! Then you must walk down the tall step ladder to move in and out without falling down the step ladder to your death. This facility needs to be checked and perhaps the design updated for safety standards! If I had known how these units looked I wouldn't have patronized this location. I know that each U-Haul facility is individually owned and operated BUT I wish there was a way to officially request some sort of monetary refund of the fees paid because there is No Way that unit should have cost as much as we were charged. Please Note..I Have Not reached out to the facility because I don't want to be mistreated or spoken to in the way that I witnessed the representative speak to another patron. Please step in and assist me with obtaining some sort of monetary compensation in refund.

Rating:

3.0

I really loved the staff and everything went very smooth but I can’t give a great rating because my storage unit flooded back in June and come to find out it had just happened a few months before . Definite drainage issue. But once they get that fixed, which they are working on, I would recommend because everyone was super super nice and helpful!!

Rating:

5.0

This storage facility was reasonably priced and comfortable when moving items.

Rating:

1.0

Customer services need to improve or change personal. Really !!! I moved from my unit G39 on 7/13/2020 after two years, because the bad customer service I received on July 11 2020. After Waiting 45 minutes Outside because nobody was in the location where my unit was. They asked me to go to this location 2269 NE on 63 rd north Miami to get help, but instead I had this girl very tired demanding me to pay instead helping understand where my new unit location. It was a rainy day, she was not helpful, so I decide to rent a truck next day and move out. I got a great service on the phone getting the truck but my luck I had to go back to this location again where everybody have a bad actitud and bad customer service.

Rating:

1.0

No good bad services

Rating:

1.0

Well I need my money back because the place was too small and you guys refer me to another storage place with the available size I need but the charge me the first month wen you guys offered free first month with the Truck rental I need my money back

Rating:

1.0

I paid for a air-conditioned storage unit, but instead, A/C did not work well; there was an apparent flood in the unit. All the pieces of furniture inside were ruined.

Rating:

2.0

I have 4 years my storage in the same place but more the 2 years have a problem for the office. Nothig the people is inside you need the call for the personal comming. What is the security?. Only the cameras. In this week I decided leave the place. I going very angry for your fault and your less consideration for the costumer. In this weekend I called the office but my cod.not response and never open the door. The central office remitted my help but never the people comming.For this reason never come back and never recommend your service.

Rating:

1.0

I will never rent a storage with UHAUL again. I lost all my things. twice they called me because the facility was flooded. I lost the main things I wanted to save. Mt king size brand new mattress and the Italian bed. I when to you because you were suppose to be the best nation wide company. Turns out you are the worst company. I lost around 10 K of valuable things I wanted to store and on top of that I had to pay you monthly so your company could ruin it. I will make sure everyone in my network realizes that your company is the worst company for storage purposes.

Rating:

3.0

The facility was good and clean, however we left because was the second time in less than 6 months that we have problem with flooding in the premises. The first time was in December and the second time last week. People were really nice and helpful in both occasions. We moved to a facility that has storage rooms in a second/third floor.

Rating:

1.0

constant flooding

Rating:

5.0

I called and spoke to a woman about changing the date since I caught traffic on my move and had to move my reservation to the next day. She went above and beyond, allowing me to stay positive on a not so good trip. Next day when I got there she remembered me, gave me close storages since I needed two of them, and was wearing a mask, directing employees and customers, and made me feel safe. Awesome job.

Rating:

5.0

The storage space served my needs very adaquately. The only problem I had was when the facility got flooded and I lost a lot of valuable photographs and some needed items.

Rating:

3.0

The lady that was doing my paper work did not know how to do it, it should not take more than 5 minutes it took her almost 45 minutes. She did not meet the standards of her job. We left very dissapointed.

Rating:

5.0

Great customer service! Nice and clean Truck.

Rating:

5.0

Excellent experience.

Rating:

1.0

In November I paid for 4month and when I arrived on December 10 the indicated storrage was occupied! No other storrage was available. The office unable to Solf the problem. Very poor. Never again U-H

Rating:

5.0

Good service

Rating:

1.0

I haven't received a call regarding my damages from water flood

Rating:

1.0

No good

Rating:

4.0

Thank you

Rating:

4.0

Other then the security gates not working properly (I actually got locked in a few times) the service and facility were great

Rating:

4.0

Its fine but could be better.

Rating:

1.0

No body knows what they are doing not saying.spoke my order with 4 different people over the phone Only to be told one too many different details about the same order. Even in person during return an

Rating:

4.0

Friendly service

Rating:

4.0

None

Rating:

5.0

Thank you.

Rating:

5.0

excellent

Rating:

5.0

Very good services about stores lne month free.

Rating:

1.0

Tried to get assist manager Michelle to talk to her about the drop off issues of trailer rental and how her staff handled after unloading my property into their rental storage. Not available. Joe

Rating:

5.0

OK

Rating:

2.0

Deceiving marketing tactico

Rating:

1.0

I had the worst experience I will never go to that location the customer service was horrible I ended up arguing with one of the staff because she failed to communicate properly with me.

Rating:

5.0

Their greeeeeat

Rating:

4.0

very helpful

Rating:

1.0

HEAVY WATER DAMAGE. UNIT FLOOR HAD STANDING WATER. CEILING WAS DRIPPING WATER ALL OVER CONTENTS. UNIT SIDES SEEPED WATER. ALL CARTONS AND PAPERS WERE IRRETRIEVABLY DAMAGED. MILDEW EVERYWHERE!

Rating:

1.0

Thank You to U-Haul for the great Customer Service, during a war 2019, You tried your best, I love ya'll keep your heads up-positive!

Rating:

4.0

None

Rating:

1.0

My storage was flooded and nobody seems to care but me! I lost everything !

Rating:

5.0

Not enough registration staff behind the counters for customer service. Very long waits with long lines. One register opened. The staff is very nice and professional though.

Rating:

5.0

Miss Michele mandonaldo was excellent with her service. She was above her customer service helping us big time. Thanks

Rating:

5.0

Nice team.

Rating:

5.0

Only need a little A C

Rating:

5.0

I have been working with you for almost 5 years, I have always been very well treated and cared for.Thank you!

Rating:

5.0

I have many years of using U-Haul services. I'm happy with them. They have excellent service

Rating:

4.0

Everything was fine, needed to change due to relocation

Rating:

3.0

The staff was not helpful and gave misleading information. Had I know prior to signing my contract, I wouldn't have used this location, or UHaul storages if I knew in advance I would not get a refund

Rating:

5.0

Excellent service.

Rating:

5.0

Thank you all for your assistance

Rating:

5.0

Everything was Great

Rating:

5.0

Thank you. Orn

Rating:

5.0

I wished it opened until 8pm other then that everything was excellent.

Rating:

5.0

Only parking must to make more spots four guest !

Rating:

5.0

The lady in Nirth Miami Beach store provided one of the best service. Congratulations to her for her kindness and prifessionalims

Rating:

5.0

Extremely professional and phenomenal customer service

Rating:

5.0

Their customer service was outstanding! I had a big move and it was a very stressful time for me. They were kind, patient and compassionate each step of the way. Joey, Wynter and especially Jah.

Rating:

5.0

Everyone there was very helpful.

Rating:

5.0

Vlad was a very nice & good general manager...!

Rating:

5.0

Michelle was extremely helpful at all times!

Rating:

5.0

The only thing I would suggest you is to try to make it possible that somebody can get access to the storage after 7 o’clock,so after the office closes .However the service is perfect

Rating:

5.0

Person who attented me was Winter. She is so great and the manager also. I want to thank both. Sincerely @tiknervio

Rating:

5.0

Thank yo u to very time

Rating:

5.0

I was very well taken care of and I got the attention both the staff member and the local lady. They solved my problem until now.

Rating:

3.0

Need more people willing to help..

Rating:

5.0

Vladimir, the general manager was very good in helping.

Rating:

5.0

Great place for long or short storage.

Rating:

5.0

Keep up the good work

Rating:

5.0

have been using U-Haul storage for the last 4 years and never had a problem. Everyone was very helpful and nice..

Rating:

5.0

The staff is really nice and helpful.

Rating:

5.0

Thx U-haul Svc friendly & efficient! Bladimir, exceptional Mgr. He made sure my experience was top notch from start to finish. Laquana, polite & pleasant customer service. Entire team helpful

Rating:

5.0

THE BEST!!! CONGRATULATIONS!!!!!

Rating:

2.0

Respectful and considerate but repeatedly getting my first name wrong after constantly reminding him it's Mason not Nathan. Just like in this email it is not Nathan it's Mason.

Rating:

2.0

I needed a basic accommodation that was not forthcoming.

Rating:

5.0

I had a very good experience with UHaul and I will recommend your facility.

Rating:

5.0

Tank you

Rating:

5.0

Staff was very helpful and friendly. Thanks for your help

Rating:

4.0

The location is the issue overall everything was fine.

Rating:

3.0

i did not visit the facility. Box picked up by & returned by Moving Help. Top bolt on box took 20 minutes to remove. Facility not aware that box had been returned on 9/4; called me on 9/6 about it.

Rating:

5.0

Staff was very polite with me and resolve all my issues ! Great team ! Thank you Eduardo Lopes

Rating:

5.0

People very helpful

Rating:

5.0

5 stars gooooooddd

Rating:

5.0

Mrs. Maldonado was very helpful and nice every time I had to contact the office. The opening hours were tight for me at closing time, but other than that, it was a positive experience.

Rating:

5.0

Michele Maldonado ahd her staff made me feel comfortable and I slept good at night knowing that my property was under good hands.

Rating:

4.0

No comments

Rating:

5.0

It was great for the short time I needed it. Would recommend to all.

Rating:

5.0

Great Staff Bladamir and Crew amazing

Rating:

5.0

thanks

Rating:

1.0

with previous manager this facility was much better. Vladimir perez is a discrace to this u-houl.

Rating:

4.0

Good location and access.

Rating:

1.0

I had a major problem with an employee name Michele Maldonado. She harassed me an denied me access to my storage unit on multiple occasions. She has a very bad attitude and a awful personality.

Rating:

5.0

I was very happy with the service that I got from them , I will definitely recommend this to friends and family if they're ever in the need for it ,, tjank you