Customer Reviews for U-Haul Storage of North Miami Beach
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Thank you for everything

Rating:

5.0

Can't complain everything was great!

Rating:

2.0

No clear instructions on how to access unit. No warning that units required walking up a ladder to access.

Rating:

5.0

So helpful and knowledgeable staff quickly and easily completed my transaction. Cleanest storage facility I’ve ever seen. The staff shows pride in their work environment. GB

Rating:

5.0

Thank you for all your service and support...

Rating:

2.0

Rude employees

Rating:

2.0

The storage floor is in safe The storage facility is in need for renovation Access to door to storage always a problem it’s either left open or the code never work. Getting access is very inconvenient you are unable to call to resolve this issue you need to drive to another location to speak to staff representatives to get one day code which never work again Bad computer system when it comes to door access

Rating:

5.0

Im not leaving you guys i've moved to G6 and i'm glad it was available, because we being with you guys for many years and we are happy there. Thank You!!!! My special appreciation to Denise and Shirley very nice girls Merry Christmas and a Healthy Happy New Year 2023

Rating:

4.0

Thanks I would definitely return!!

Rating:

5.0

Very good

Rating:

5.0

The staff is very friendly, and they would go an extra mile to accommodate their customers. I was very pleased the way I was treated.

Rating:

5.0

Cuando me devuelven el deposito

Rating:

3.0

I only had a problem with me having to always change my access code and still not able to get in my unit when I wanted to get certain things. It was frustrating

Rating:

4.0

Access door to storage unit are broken. Everything else was excellent

Rating:

3.0

With various access points to the split property, it was confusing finding the storage unit. The property is also visibly aging. However, the convenience of 24 hour access is well appreciated.

Rating:

5.0

Muy conveniente para las necesidades de cada persona .. muy bien organizado

Rating:

1.0

Uhaul is just a pain to work with. I understand they are a big company, but at some point, one has to wonder if they are sacrificing skilled labor for cheap labor.

Rating:

5.0

Me gustaria que abrieran mas tempranoy cerraran mas tarde, para tener mas acceso a las unidades

Rating:

1.0

Stayed on hold for over a hour and no one picked up.

Rating:

5.0

From the staff at the desk to the guys working in the yard the help and support was awesome… I arrived tired with a trailer I drove all night.. the staff helped with with getting a unit.. helping with the trailer.. friendly and professional from start to finish… great service great people.

Rating:

5.0

Gracias tony

Rating:

4.0

At points in time the storage facility electronic gates were not working properly, therefore, access could not be had. Also, quite a few times the hours of operation were not adhered to with no notification of possible available hours, nor a contact number for inquires. However, for the time period we did have the unit it was definitely adequate, clean, well lite, with friendly and helpful staff when they were available. I would use this facility again, as well as recommend it to others.

Rating:

5.0

Very convenient and employees are very nice.

Rating:

5.0

Biggest mistake I made was going into the location to ask for support. I got here and found out this is a secondary location. Wanted to see the size before I ordered. They then said that the primary spot is a little bit away. Went into the main spot on 163 street and had the worst experience ever. Waited 15 minutes to be seen to then be told by the gentlemen they didn’t have any storage available. Would have to come in tomorrow. And somehow he was sure the next day it would be available. Even showed him the link online which said it was available. He stated that it wasn’t and if I got it online, I would still have to come in. Luckily my wife went ahead and bought the locker online and within 2 minutes I had a gate code and a locker number with a lock placed inside. Couldn’t believe how easy it was. Got in and was able to use Sunday to move everything I needed to. Will never go into the location again.

Rating:

5.0

Again Denise was amazing!!!!!

Rating:

5.0

La verdad bastante bien y recomendable para guardar tus artículos de valor.

Rating:

5.0

None

Rating:

1.0

This is scam, this place is a circus, do not come here it will cost you time and money 💵

Rating:

2.0

Wouldn’t recommend

Rating:

4.0

Yes the facility was secure, the only time I went by was in the day time and I did not have any interaction with the staff that's why I answered no. But overall I was satisfied!

Rating:

5.0

I am very appreciative of the professionalism and compassion that this location's staff displayed.

Rating:

5.0

The free month of storage came as a pleasant surprise and handy just for renting a trailer one way. I actually needed it when the person I was bringing my stuff to for shipping overseas had a death and had to leave the country suddenly I needed to put my stuff in storage just for a couple of days and U-Haul saved the day. Highly recommend and will definitely use them again. The people were great too.

Rating:

5.0

Just had e bit of an issue with entry my pin was not accepted at the entry keypad but was at the exit very confused.

Rating:

5.0

Muy agradecida todo fue excelente!! 💖

Rating:

2.0

Had to cancel use of facility because storage was unreachable up a ladder. When making reservation I explained that I had heavy furniture couches etc .There was no way to get them into that loft for storage.

Rating:

1.0

Absolutely horrible experience, VERY VERY unprofessional staff that works at this location.

Rating:

1.0

No ventilation in the storage area

Rating:

3.0

First of all, all the signs posted read access 24/7 to the storage facility. However, I was not granted access after 10:00 pm and no one told me that I needed to pay an extra $10 to benefit the 24/7 access. Secondly, I informed your staff on Saturday December 11, 2021 that all my belongings were removed from the unit and that it was now empty and available to be rented out. She promised that she would take care of it. Five (5) days, nothing was taken care of resulting in a $133 monthly charges for nothing. This had caused me to make another trip to the facility by taking a video of both empty units to show that both units were empty and that they needed to close the contract. Also I rented a 20’ truck from you guys when I returned the truck. You guys charged me $36 for 2 gallons of fuel but yet I accidentally left my personal dolly in the truck. When I return a few hours later to retrieve it, it disappeared in thing air. Somebody clearly inspected the truck before renting it out. They realize the fuel was low but they did not realize that this dolly, totally different color from yours, didn’t belong to you guys. I was told that I lost my dolly forever and no one will return it or pay for stealing it. This is the second time o lost items left in a truck rented from your facility. You need to have a lost and found policy to keep customers items left in your truck to be returned to them when found, otherwise this is theft. So let’s fix the problem so no other customers will lose their precious items forever in the future. I hope you get the message and take swift action to fix the problem Mr. Tony, thank you.

Rating:

3.0

The Main store needs new Management..

Rating:

5.0

Good

Rating:

1.0

Need to be more customer friendly, could have walk through access process, no Dolly around to help move stuff to storage.. Associate were talking about everything but assisting the customer and listening and customer service on the storage side was closed during business hours

Rating:

5.0

The manager Tony was amazing! Very accommodating and great customer service from the office personnel to the customer call center.

Rating:

5.0

so far this has been a 5 star experience! very easy, all digital and everything accomodated my own scheduling. i love the first month free and the air conditioned facility. i am a little concerned about vermin being an issue just because this is true for any storage facilitu but cannot say one way or another regarding THIS facility. so far super happy!!

Rating:

1.0

Son un desaatre. Fui dos veces en horario de oficinia y nunca hay personal para ayudar. Uno de los dias eramos 3 personas tratando de acceder al deposito y los códigos no andabam. Llamamos muchas veces para pedir ayuda, una de las veces dijeron que mandaban a alguien. Esperamos mas de 1 hora que venga alguien y nada. Yo gaste tiempo y plata contratando un servicio de mudanza para que lleve mis cosas al deposito y no pude llevarlas. Tuve que volver a descargar todo. Quien se hace cargo de eso?

Rating:

2.0

I got licked in the courtyard while on the phone with corporate looking for anyone who worked there. This location was sent an email by corporate telling them I was locked in and I never got a response. My unit is flooded and I can’t get anyone from that location to call me. I need a refund for a unit I rented upstairs. No reply at all

Rating:

5.0

Durante mis 9 años teniendo sus servicios no tuve ningún problema siempre fueron amables pero si me gustaría recomendar q si pudieran proteger mejor las bodegas x q cuando llueve en tiempo de huracanes se alcanza a llegar el agua donde tenemos nuestras cosas y se mojaron un poco algunas , ese es mi único comentario, y Agradeciendo por haberme prestado sus servicios

Rating:

1.0

The facilities smell disgusting. I am looking for other storage company to move my stuffs.

Rating:

5.0

Felling like second home

Rating:

1.0

Una verguenza esta sucursal . 2 dias sin poder entrar a recojer mis pertenencias . El manager tony un mal ejemplo para uhaul . Me dieron un codigo incorrecto . Les importa mierda solo quieren su dinero . No pienso pagar este descaro . Me siento muy desconfirme con el servicio

Rating:

5.0

Always that I need Ihaul I find everything in the same place a good price, I really appreciated.

Rating:

3.0

I had a rough time to have the clerk to spell my name and to enter the data in the computer

Rating:

4.0

Everything was good even though I only used it for three months the only thing is at the time of surending th unit while I was at the office in line and I reached the counter the woman said that I had to go back to the storage and take pictures with it empty I was not told About this before that was the only issue I encountered thank you

Rating:

2.0

24 hour access is available however required an escalation to occur in order to receive the 24 hour access to the unit after calling the location twice and was told I had it however that was not accurate. Then called Customer Service they said there’s an extra fee for 24 hour access which was inaccurate again as nowhere does it state there is a fee for 24 hour access. Website coding is inferior as my reservation is not linked to my account and states “ * we are unable to associate the order to your account”. But logging in using my reservation order number and last name was able to see the account details just not associate it to my email address. Logging in with email and password again, the same error message occurred… But received the sorry to see you go email message and rate my experience from U-Haul to the same email address. Can only assume Uhaul will not charge me for any more storage fees. As impossible to associate the order to my account. If I did not save the order reservation number it would have been like the order never occurred. U-Haul being a national company should be able to afford developers & QA resources who can code and test functionality effectively. Too many issues for a storage facility.

Rating:

5.0

Carla was extremely helpful, she stayed past her time to leave to assure I was taken care of she went over and beyond with assistance.

Rating:

3.0

pense que era un storage con aire acondicionado. en google dice que esta locación la oficina abre los sábados pero no habia nadie. El storage que me asignaron la cerradura del lado izquierdo, esta malogrado . Por último, el precio es super alto comparado con otras compañías que si ofrecen indoors.

Rating:

5.0

Good storage and management

Rating:

3.0

Roaches and ants was all over my property

Rating:

5.0

The staff is very helpful. The facility is kept in great shape and exceptionally clean.

Rating:

5.0

The staff was very friendly, helpful and knowledgeable. The team at this location are in sync with each other which makes for a great customer experience. Thank you for all your help

Rating:

5.0

thank u

Rating:

5.0

The only thing is that the storage room was a bit higher than expected but again it was more economical than ground level I had to pay an employee of the company to help me store 8 27 gallon containers. Because I could not climb the stairs with the weight !! But I guess it’s ok

Rating:

3.0

never explain that my unit was up i have to use stairs to accommodated my stuff

Rating:

5.0

Carla was very very helpful

Rating:

5.0

Thank You love it

Rating:

5.0

Gracias por su atención me fue muy útil, tus servicios me encantaron. Los e recomendado a toda mi familia e amigos. Estoy muy satisfecha, son los mensajes, nadie los supera. Muchas gracias.

Rating:

1.0

Service was extremely slow. Not many options for storage and customer service was horrible.

Rating:

1.0

I want my money back!!! I told it already to somebody from your customer service by phone but as I see nothing happened. You lied to me about your service! Im totally disappointed! I lost a lot of time because of your deceitful marketing!

Rating:

3.0

Es dificil comunicarse por telefono

Rating:

5.0

Appreciate the convenience of being provided a lock!

Rating:

5.0

Tony was very attentive and helpful with my questions and concerns.

Rating:

1.0

I rented the uhual storage to store a couch, I made the reservation online so I wouldn’t have to check in at store. The uhual facility has a second storage facility 3 blocks away but that was not made clear during my reservation so I had to go to desk for help anyways, then when I finally found the storage unit it was was 8ft above the ground with a ladder! How is anyone supposed to move a couch to a storage unit 3 ft above their head?! Makes no sense why a second story storage unit would even exist. After wasting more time than I wanted, I went back to get a walk in storage unit, in which they told me they had 1 for twice as much as my previous rental price, I cancelled my storage unit right there and had to go searching for a new storage unit. Not only will I never use this storage facility, I will be moving in 3 weeks and was planning on renting a truck from here, but I will be taking my business elsewhere based on my terrible experience with this location.

Rating:

1.0

One of the worst experiences at a storage facility I have ever had. The address given to use for storage was incorrect. There was no one there and no one picked up the phone. we found out (by luck of googling nearby uhaul locations) that the actual rental office was 3 blocks away. We went there and there was only 1 employee who was very slow. She took almost an hour to get us checked in AND then booked us for an outside unit even though we had requested climatized. She said they only had 1 climatized unit and it was a 2nd level unit. Next, our gate code did not work to get into the building, so we had to leave and come back. The 2nd level unit was also an absolute nightmare to load our heavy boxes into using their wobbly ladder.

Rating:

5.0

The manager and staff at this facility are top notch. Special thanks to Lauren and Anthony for making the process of transferring from Ubox to storage a breeze.

Rating:

5.0

I spent over 3 Years Storing @ Uhaul of North Miami Beach. All the Staff was Extremely helpful and The Girls Michelle & Breon were Awesome. I promise we will Stop Over and Drop Some Sweets off to all you Ladies. Stay Safe and Healthy.

Rating:

5.0

Very good experience.

Rating:

3.0

The storages are not the size what supposed to be

Rating:

5.0

AFTER I MOVED INTO THE STORAGE...IS THE LOCK THAT YOU PROVIDED ME WITH WILL BE CHARGED TO MY ACCOUNT?.....I HOPE NOT...

Rating:

5.0

excelente

Rating:

5.0

Great Job Janet!! Keep it up

Rating:

4.0

Prices can be more competitive

Rating:

2.0

The customer service was horrible. The ladder was very much unsafe as well as the storage unit unsafe. The area smelled like urine and it was definitely not something i would recommend. Even while trying to get a refund the person i was dealing with had no idea as to what they were doing.

Rating:

5.0

Fantastic.

Rating:

3.0

Stated multiple times over the past months. Constantly people living and sleeping in the gates. Asked several times for assistance with a car always in front of my unit with a person sleeping in it. Asked him to move his car and he said no. I reported it and moved out immediately. Every single time I was on site someone was sleeping in their car or unit and always a smell of urine. Made my wife very very uncomfortable.

Rating:

2.0

Every month you send message that we didn't pay advise when it was already paid. This made us very angry.

Rating:

5.0

It does have small roaches in the storages unit and the units that are large the ones in the center are big and wide but the ones that are in the end it's small, but it's said to be a large unite

Rating:

5.0

“. EXCELENTE “

Rating:

1.0

I was only standing outside waiting for someone to open the door for 2 hours while holding for a uhaul customer service rep to explain why the office is closed at the address they sent me and then uhaul rep apologized they sent me to the wrong address! What a waste! On top of that I missed going to work, and I did not get paid for it! What a mess! Thank you Uhaul Signed Unhappy customer 😔

Rating:

2.0

I had a difficult time finding the offsite storage place. The office person told me it was across the street but did not specify where it was. Also, the price is high and I think I should get a refund for part of the last month's rent since I moved out so early. 305-467-7789

Rating:

1.0

Horrible thieves

Rating:

2.0

First arrived in unit to find no lock so had to drive back to main office for a lock. filled my unit and left. Next day: Check in keypad is on the wall so I have to pull up, get out of my car in the rain and check in on keypad, then hop in my car and I pull to the next keypad to open the gate, gate opens, I pull to the 3rd keypad to enter my unit in the rain, it says access denied code not found, I go back to my car in the rain, can't go back to the 2 previous keypad since the gate closed, so I drive to the exit to use the intercom, staff answers quickly and says she is coming soon to reset system, I wait 20 mins nobody comes, unable to enter my unit that I just filled. had to leave so wasted a trip there and a day without my items.

Rating:

5.0

I highly recommend your service!

Rating:

5.0

He was very helpful

Rating:

1.0

Did not have access to the storage at 6:00 pm

Rating:

1.0

Bad service, they didn't care that I made a reservation for a bigger unit, they just rented to somebody else.

Rating:

2.0

There was no signs informing you what you needed to do to close the unit out (ie: pictures). There was no one in the office and no office hours.

Rating:

4.0

In that office, people who speak Spanish

Rating:

1.0

The staging people working on the North Miami Beach franchise 2269 NE 163rd St, North Miami Beach, FL 33162 is very disrespectful and gross , they did not provide any solutions .

Ratin