Customer Reviews for U-Haul Storage of North Miami Beach
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

221 reviews

2100 NE 162nd St   North Miami Beach, FL 33162

(305) 947-6461

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(305) 947-6461

2100 NE 162nd St
North Miami Beach, FL 33162

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Tomas V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel J.  |  Overall Experience 
Rating:
2.0

Had to cancel use of facility because storage was unreachable up a ladder. When making reservation I explained that I had heavy furniture couches etc .There was no way to get them into that loft for storage.

erma h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stanley S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stanley S.  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience, VERY VERY unprofessional staff that works at this location.

Terrence F.  |  First Impressions 
Rating:
1.0

No ventilation in the storage area

Rodney B.  |  First Impressions 
Rating:
3.0

First of all, all the signs posted read access 24/7 to the storage facility. However, I was not granted access after 10:00 pm and no one told me that I needed to pay an extra $10 to benefit the 24/7 access. Secondly, I informed your staff on Saturday December 11, 2021 that all my belongings were removed from the unit and that it was now empty and available to be rented out. She promised that she would take care of it. Five (5) days, nothing was taken care of resulting in a $133 monthly charges for nothing. This had caused me to make another trip to the facility by taking a video of both empty units to show that both units were empty and that they needed to close the contract. Also I rented a 20’ truck from you guys when I returned the truck. You guys charged me $36 for 2 gallons of fuel but yet I accidentally left my personal dolly in the truck. When I return a few hours later to retrieve it, it disappeared in thing air. Somebody clearly inspected the truck before renting it out. They realize the fuel was low but they did not realize that this dolly, totally different color from yours, didn’t belong to you guys. I was told that I lost my dolly forever and no one will return it or pay for stealing it. This is the second time o lost items left in a truck rented from your facility. You need to have a lost and found policy to keep customers items left in your truck to be returned to them when found, otherwise this is theft. So let’s fix the problem so no other customers will lose their precious items forever in the future. I hope you get the message and take swift action to fix the problem Mr. Tony, thank you.

Gerald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junior B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria P.  |  Overall Experience 
Rating:
3.0

The Main store needs new Management..

RAYMOND C.  |  Overall Experience 
Rating:
5.0

Good

ALAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve I.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Walter P.  |  Overall Experience 
Rating:
1.0

Need to be more customer friendly, could have walk through access process, no Dolly around to help move stuff to storage.. Associate were talking about everything but assisting the customer and listening and customer service on the storage side was closed during business hours

Tarquisha H.  |  First Impressions 
Rating:
5.0

The manager Tony was amazing! Very accommodating and great customer service from the office personnel to the customer call center.

Rosa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDGAR B.  |  Overall Experience 
Rating:
5.0

so far this has been a 5 star experience! very easy, all digital and everything accomodated my own scheduling. i love the first month free and the air conditioned facility. i am a little concerned about vermin being an issue just because this is true for any storage facilitu but cannot say one way or another regarding THIS facility. so far super happy!!

Alexandra G.  |  Online Move In 
Rating:
1.0

Son un desaatre. Fui dos veces en horario de oficinia y nunca hay personal para ayudar. Uno de los dias eramos 3 personas tratando de acceder al deposito y los códigos no andabam. Llamamos muchas veces para pedir ayuda, una de las veces dijeron que mandaban a alguien. Esperamos mas de 1 hora que venga alguien y nada. Yo gaste tiempo y plata contratando un servicio de mudanza para que lleve mis cosas al deposito y no pude llevarlas. Tuve que volver a descargar todo. Quien se hace cargo de eso?

Daniel D.  |  Online Move In 
Rating:
2.0

I got licked in the courtyard while on the phone with corporate looking for anyone who worked there. This location was sent an email by corporate telling them I was locked in and I never got a response. My unit is flooded and I can’t get anyone from that location to call me. I need a refund for a unit I rented upstairs. No reply at all

Mark F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Betty T.  |  First Impressions 
Rating:
5.0

Durante mis 9 años teniendo sus servicios no tuve ningún problema siempre fueron amables pero si me gustaría recomendar q si pudieran proteger mejor las bodegas x q cuando llueve en tiempo de huracanes se alcanza a llegar el agua donde tenemos nuestras cosas y se mojaron un poco algunas , ese es mi único comentario, y Agradeciendo por haberme prestado sus servicios

MYREL T.  |  Overall Experience 
Rating:
1.0

The facilities smell disgusting. I am looking for other storage company to move my stuffs.

Fernando R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mildred C.  |  Online Move In 
Rating:
5.0

Felling like second home

ricardo n.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brian r.  |  Overall Experience 
Rating:
1.0

Una verguenza esta sucursal . 2 dias sin poder entrar a recojer mis pertenencias . El manager tony un mal ejemplo para uhaul . Me dieron un codigo incorrecto . Les importa mierda solo quieren su dinero . No pienso pagar este descaro . Me siento muy desconfirme con el servicio

Franco D.  |  Online Move In 
Rating:
5.0

Always that I need Ihaul I find everything in the same place a good price, I really appreciated.

WILFREDO M.  |  First Impressions 
Rating:
5.0

Carla was extremely helpful, she stayed past her time to leave to assure I was taken care of she went over and beyond with assistance.

Tracy P.  |  First Impressions 
Rating:
3.0

pense que era un storage con aire acondicionado. en google dice que esta locación la oficina abre los sábados pero no habia nadie. El storage que me asignaron la cerradura del lado izquierdo, esta malogrado . Por último, el precio es super alto comparado con otras compañías que si ofrecen indoors.

Claudia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GUY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maribel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

Mariflor S.  |  First Impressions 
Rating:
5.0

thank u

nedline O.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Cindy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nalini C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLIFF S.  |  First Impressions 
Rating:
5.0

Carla was very very helpful

TONY F.  |  First Impressions 
Rating:
1.0

Service was extremely slow. Not many options for storage and customer service was horrible.

sierra c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Beverlee B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

hector g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDI T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

Appreciate the convenience of being provided a lock!

Debra R.  |  Online Move In 
Rating:
5.0

Tony was very attentive and helpful with my questions and concerns.

Rosa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marion j.  |  First Impressions 
Rating:
5.0

AFTER I MOVED INTO THE STORAGE...IS THE LOCK THAT YOU PROVIDED ME WITH WILL BE CHARGED TO MY ACCOUNT?.....I HOPE NOT...

FERNANDO O.  |  First Impressions 
Rating:
5.0

Great Job Janet!! Keep it up

michelle c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLEN G.  |  First Impressions 
Rating:
5.0

He was very helpful

N.E. First Class I.  |  First Impressions 
Rating:
1.0

Did not have access to the storage at 6:00 pm

Diana T.  |  First Impressions 
Rating:
1.0

The staging people working on the North Miami Beach franchise 2269 NE 163rd St, North Miami Beach, FL 33162 is very disrespectful and gross , they did not provide any solutions .

MANUEL A.  |  Online Move In 
Rating:
5.0

Their greeeeeat

Chrisnel S.  |  First Impressions 
Rating:
4.0

very helpful

Litzrudy J.  |  First Impressions 
Rating:
1.0

Thank You to U-Haul for the great Customer Service, during a war 2019, You tried your best, I love ya'll keep your heads up-positive!

Andrea W.  |  First Impressions 
No reviews have been submitted for this location.

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