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December BCustomer Reviews for U-Haul Storage Of North Seattle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tyler and his associate did an excellent job. Put screws back into chairs and put boxes where I needed them. I highly recommend Uhaul. Very impressed.
Sharlyn MI wanted a smaller van but they gave me a "newer" model which was bigger than I wanted. The floor in the storage area was wet.
Ian LOmar and Dzanan were fantastic. First thing in the morning they showed up with great attitudes and went above and beyond to help. Really appreciate the extra effort—excellent service!
Javad PThe gentleman at the counter were professional and funny all at the same time. Great experience and thanks again.
Jerry CThere should be a place to park for customers
Christopher BKeith was very helpful
JOHN J5 stars from start to finish. Thanks!!
NATHAN LWhen we went to collect the truck on the 29th March and were processed, we noticed gas cap was not closed, and we were told that it was a full tank of gas. We took a photo of the gas cap and the fuel was not quite full, but decided to continue as there was a long line at the desk with people to collect their trucks. Upon returning the truck that afternoon my husband filled up the truck and it cost us 20.00 for a 13 mile trip. I had spoken to the gentlemen at the front desk about this, he was the one who checked us in that morning, but he said it will be fine if you have a photo of the truck not being full. When my husband arrived that afternoon another gentleman checked us back in outside. I approached the original gentlemen from that morning and he said since we had checked the truck in from outside he was unable to adjust the fuel cost.
Sue MI originally reserved the equipment for a round-trip at the drop-off location. Upon pick-up I was told the previous client had not returned the equipment I had reserved and therefore this location eventually had to cancel my reservation. Before the cancellation, I spoke with the store 3 times before the store closed to discuss the status of the equipment. Each time I was told I would receive a phone call with the status. No one ever reached out to me. The only communication I received was an email cancellation. The staff did not attempt to to help me find similar equipment at another location. Instead I went online myself and found a one-way option. It was not ideal as it cost me more than double the original rental cost. I've since been told I'm not eligible for the cancellation guarantee. I'm disappointed with the lack of customer service.
Jeff Lnothing very professional and pleasant
Jorge LOverall I had a great experience! My only issue was that the communications we received beforehand emphasized that we were not to park a car in the lot while picking up/dropping off the cargo van we were renting, but there were several spaces out front and we saw other customers parking there. I get that they do not want you to leave your personal vehicle there, but it would be better if the messaging just said that, not that you can't park there.
Kate SHenry and Alex both provided 5 star service the truck started ran and stopped flawlessly
Fred AThe person who waited on us was just not very competent and could not enter the information correctly and could not figure out why the final cost was so high. He kept blaming it on the system until he called the UPS people to ask is they had changed their prices and they told him he had entered our duration wrong. He continued to blame the system and would not let the other customer service agent help him. In addition, he kept stopping to do other things rather than complete our order. The other agent was able to help someone who came in after us and we were still trying to get our truck. I found out that the other agent is Matthew when we returned our truck and he is the only person we will deal with if we ever have to use this uhaul location again. I wish we had worked with him from the beginning.
Johnetta MThe app did not perform correctly. Parts worked, taking photos of the vehicle did not. The excellent staff fixed the issue manually -only costing me about an extra 15-20 minutes of my 4 - hour rental. Will rent again from uhaul HOPEFULLY with an app that actually works. Reward your staff - they kept the customer.
Bruce CAlex was very helpful!
Runsheng MExcellent work
YONAS KThe front end needed assistance as they seemed to be busy in the back. I could see them working so there understaffed. The van I rented was clean and comfortable but it had hesitation during parts of the drive like it was low on oil? The staff was friendly and informative. Thank them all for there help as they were great.
Caleb Ceach employee is so care about what I ask and need. Thank you so much for your service.
HUI-MIN HC we were helped very quickly and were directed to items that we didn’t even know were available for rent like the totes and the dolly. It made our move so quick and much easier than we had thought it would be in the pouring rain.
liz hWhen I first called to reserve the car trailer there were other people in the room talking that made it difficult to hear. I asked the person that was helping me if he could ask them to talk quieter and they did.
Greg BGood quick customer service and trailer was in good condition.
JASON WAmazing customer service
CARRIE RThe one thing that was disappointing is the inside of the van was really wet on the floor- like it had just been cleaned- and it was wet enough that it got the edge of my mattress wet through the sheet and the bottoms of the boxes and furniture wet. That is the only thing I would have changed about my experience The rest was great!
Hannah MKevin and his colleagues were a delight to work with. Kevin made the transaction especially easy and funny.
BOBBY RGood communication. Good service. No issues.
AMANDA HThe young man who worked with me was friendly, informative and helpful. Self return went smoothly. Much better than my past experiences.
ELISE PHenry was great, super helpful.
TOMIKO SFast & easy.
Michael PHenry and Keith were very professional and helpful.
ERIC RI have always had 5 star service at this location.
FREDERICK MI thought the customer service experience from pick-up to drop off was lacking, they weren't really that engaged and helpful.
BRADLEY WAlot of vans and trucks lined up and not moving fast enough to stay flowing and safe for customers who were returning their rental. Maybe they were short handed?
ELIZABETH EProvide a full refund
BRIAN MWell, they told me to fill the gas tank. I only went 9 miles and I put 15/15 dollars with a gas in it. Need to check those meters a little bit better and the outside of it was pretty dirty and the transmission on the van seemed a little wonky it was like surging and making noises.
DAVID KMy only complaint is that twice I have rented a pickup truck and it has had a strong smell of cigarettes. I have had to drive with the windows down so that I don't get a headache. Customer service was perfect, and other than the cigarette smell, everything is always in perfect working order.
SOLVIG SKeith and his team were wonderful, helpful, kind, and went out of their way to assist me. 10/10 will recommend!
Laura SThe young man who met me at the "return equipment" line did a great job.
BENJAMIN WNothing the staff at this location are awesome. Everyone was happy and helpful, great conversations. Nice to see this these days. Well done.
Richard OThe assistant manager is awesome! An emergency happened 10 min before their closing time and he stopped his closing preps to assist me. Was able to rent the trailer and be off the lot before 7pm. One of the best U-Haul experiences I have ever had. I would highly recommend this location, I have rented here several times.
TYLER HGreat smoothie drive van and clean comfortable
SHEREE WThe employee who took care of us -- I think his name was Keith -- was great! Friendly, funny and extremely helpful! Five stars from us!
ROGER SUhaul of N Seattle is run by very competent and friendly people. Definitely recommend this location!
MAURICE BThank you to the representative who helped me with the return. She is amazing and made the return a breeze
RYAN Las always, a wonderful experience! shoutout my boi Keith.
ELLIOT DKeith R was amazing. It was VERY cold. Keith greeted us with a smile and made us feel welcome, as we were his first customers of the day. We saw him attending to our rental truck as we drove up. He ensured that the truck was clean, oil was changed, windshield wipers were good and the truck was warm for us! Can he be recognized for his GREAT customer service?!?!
SHANTEL Cfast and friendly!
PATRICIA FGreat customer service
KENNETH Sterrible experience. Cost me unnecessary payments.
RICHARD BI have no suggestions. Everything was up to U-Haul's high standards, and all the employees that I dealt with (at pick-up AND return) were helpful AND friendly!
THOMAS LEveything was good
DIRAR EIt was not the location, but the after-hours support that made the experience sub-par. The instructions to return the trailer do not align with the physical options present at the site. We spent a lot of time trying to make the instructions given work, including the ability to change the drop off location from the original site.
YURI PThe drop off location in Shoreline WA is extremely rude. The lady helped check out is the worst. Give me unclear surcharges I just paid up because I want no headache. Be careful
Kendrick TThe customer service was great
AHMAD AMy experience was outstanding. Keith R made my first time using U-Haul incredibly easy and stress-free. From pick-up to drop-off, everything was seamless and efficient. He explained the entire process clearly, including after-hours return options, which I really appreciated. Keith was professional, patient, and genuinely helpful. His attention to detail and customer-focused approach made a big difference. Because of him, I would confidently use U-Haul again and recommend this location to others. Thank you, Keith, for providing such excellent service.
SIOBHAN GI made the reservation with my credit card but had my friend as the one picking up the truck. She was listed as an additional driver. However when she picked up the truck they made her pay with her credit card instead when it should have been my card.
THOMAS WEmployees very nice and patient.
KATHRYN SAvoid unnecessary mistake and do a better job.
BAOPING TPerfection
ALEXA NThey are always very helpful and ready for customer, i used this location several times, just walked in no appointment they helped me with nice , clean and ready to go trucks and cargo-van, they have my 100 % recommendations grat job guys
NAVID AWe did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.
Elly B | Overall ExperienceI had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.
andrea h | Overall ExperienceThank you for the opportunity to work together on my move.
MINDY R | Overall ExperienceGreat facility, helpful and friendly staff
Erin H | Overall ExperienceI didn't actually go there. I just had them pick up the boxes that were at my house.
Robert F | Overall ExperienceThe staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.
Angela D | Overall Experience