Customer Reviews for U-Haul Storage of Northern Lights
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Storage of Northern Lights
Skyla P. on
Customer service was beyond poor. I would never recommend this facility to anyone. Uhaul definitely needs to better train their staff, in the facilities and in the call centers. Never again.
Cynthia P. on
The wait in line was too long
Rochelle D. on
We're amazed how larged and roomy my unit was .I never had a inside storage unit and my son kept saying he was going to be upset if it wasn't large enough to store my winter and xtra house hlod goods.
Musa C. on
Very good and help full
BRANDI S. on
they lied and said i had damage to my truck charged me triple and i never even did anything i literally driove it to where my stuff was dropped it off only after calling saying they couldn’t find the truck someone in there is crooked af!!
Annette J. on
Fast and courteous service!
brooks f. on
Since I initially obtained the storage unit, the facility has changed to an "unstaffed" location. The gentleman that worked the desk before this changed, was awesome. Hope he is doing great!
Liberty R. on
Every staff member I talked to was extremely helpful and friendly!
Jennifer H. on
No problem with unit or access. I am a return customer w/old info on file. New info I provided wasn't entered. Old address, unknown work # on new contract. Noticed later, called, had both corrected.
Amy A. on
Very friendly service.
Mary S. on
Jeff F. on
We verbally canceled our agreement on 3 different occasions including a face to face conversation the 1st & 3rd time. We kept getting letters month after month saying that we did not cancel. Poor Mgt
Rowena B. on
I still have 1storage unit there. Was easy to make payments online. I still have one large unit there that is easy to access. I feel safe when I have to go there. I continue to be a happy customer
KAITE G. on
When I put items into storage there in summer 2016, the staff was friendly and facility appeared well-kept. Since that time, no one staffs the office and it has become dirty. I moved my items out.
Michael D. on
Everything was great if i had a problem you took care of it fast thank you
christina c. on
The facility was clean and trash left was dealt with quickly. I will rent with them again should the need arise.
demetreist g. on
The only bad thing that I would say about them is they did not shut my storage unit down when I ask them to I ended up getting charged 300 something dollars months after I had asked them to shut it do
kathleen p. on
they put me in the wrong unit and my furniture got ruined, now i have to battle them to get my money back. ridiculous.
Melinda N. on
This is 24-hour access storage facility. Easy to move in and out.
Melinda N. on
We were sent here from Morse Road location but had to drive back to Morse Rd to get the key card to enter...no one informed us that it is not manned with live person to help.
Mary L. on
I moved out of my storage unit back on April 20th. They didn’t close my account down and was still trying to charge me for it. I believe that day it was just a lot of confusing going on
Regina D. on
I moved out on the 15th not the 22nd. Horrible customer service, charged me for their screw up. Took staff from the store permanently and didn't give notice to customers. Call Center horrific service
patricia h. on
Very helpful employees, I had no problems at all with the facility or staff.
Jennifer H. on
My second time using this facility, would do so again. All areas clean and well maintained, felt my belongings were safely secured, staff pleasant and helpful. Have referred location to others.
DALE G. on
My time at U-Haul has been stress-free and well worth the experience.