Customer Reviews for U-Haul Storage of Oak Grove
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

3.0

Sometimes the staff was friendly and helpful. Sometimes the staff broke the law. When I first started at that location a person lived on site which was added security that is no longer available. I could pay where I was storing my belongs, that is no longer available. All in all I changed storage companies as I was no longer happy there.

Rating:

5.0

Great service love the staff

Rating:

1.0

The only reason I give my storage experience 1 star is because I reserved my unit a month in advance but when I arrived to put my items into the unit, it wasn’t available. As a result I had to drive across town and reorganize my entire move in order to get my goods into storage. Incredibly frustrating and should’ve never happened.

Rating:

5.0

Office staff was amazingly kind and helpful

Rating:

1.0

The storage unit leaked and I lost half of the contents.I called the insurance company and they informed me that I had to buy insurance. I was never informed that I had to buy my own insurance. I will never use uhaul again and will post my experience on social media to inform the public

Rating:

4.0

Overall service was excellent, except for the fact that the office could’ve had better hours as I had to go to another location to actually set up my storage facility at Oak Grove. Staff was great and only complaint is that when we picked up last week both days the gate was left open for anyone to access.

Rating:

5.0

I’m very thankful for the staff at Uhaul. Thank you

Rating:

4.0

During our entire rental agreement we never spoke or saw a person in the office at the oak grove location.

Rating:

5.0

Gerald made the move in process super smooth and easy. Great guy, very kind and respectful.

Rating:

4.0

There's not a person available sometimes but we also understand that the management is taking care of two stores.

Rating:

5.0

The staff (Kim) was amazing, she was truly a blessing.

Rating:

4.0

Had a challenging time getting in contact with the local representative.

Rating:

3.0

The UHaul I got was almost out of gas and I had to fill it up from the start. Then I got charged a gas fee because I didn't have enough gas when I turned it in. If people are getting charged gas fees then the tank should be full when picked up not on empty.

Rating:

5.0

I have none at the moment

Rating:

5.0

No complaints

Rating:

2.0

I drove 100 miles with movers and my unit was not available that I reserved almost a month ago. Had to drive 14 miles further north and further from my house to a different, smaller storage unit and asked the movers to meet me there. Then had to change the truck drop off location via 3 separate phone calls. I was told I would get the first TWO months for free.

Rating:

3.0

Truck was filthy on the windows which made it virtually impossible to see out of especially at night in the rain. The windshield wipers are also terrible

Rating:

4.0

The only issue is there seems to be only one cart to be shared between climate controlled buildings (A, F, G); was told people either put them in their units, take them home to use to refill trailers, or just stolen. It is very inconvenient having to walk from building looking for one. Here’s a suggest: get two more carts and put the U-Haul logo on all of them.

Rating:

5.0

Space was clean and well maintained. No lock was present to secure the unit but I had one on hand anyhow. Outside of that, everything was top notch to include the people that assisted with the process.

Rating:

5.0

I have received God sent blessings in the help from the uhaul services and staff to say the least. I had a bit issue with access online to one unit but when finally got in touch with one to help, the assistance was above and beyond and the situation was cared for in full and back in track with my belongings and caring for the placement in safety of uhaul. Thank u all , for truly being good compassionate humans, I can't nearly thank you enough, I've lost so much in my life and this has been one less heartache , solely due to y'all's attentiveness and flexibility. God bless each and every one of you, the ones whom personally dealt with and all around that have such environment for them to do so. With much love love me Desiree

Rating:

3.0

The storage unit was fine, didn’t realize at first it was a truck box that I was renting. It again was fine. We left it cleaner than when we received it and that was to be expected. As for the grounds, currently there is no place to maneuver anything at all and trying to get a truck and trailer through there was a task. They have to many box trucks inside the facility that blocks the road way. Never dealt with the staff, all mine was done online. I would rent from there again but they have to move them uhaul trucks out of the drive to that customers have adequate space to get in and out. Other than that it was good for what I needed during the time we had the unit. Thank you again and hope this review helps.

Rating:

4.0

Customer should be made aware that the site is just sort of a drop off place and have to call for help.

Rating:

3.0

Pricing is way to high

Rating:

5.0

Thank you!

Rating:

3.0

I decided not to store but was charged. Waiting on the refund

Rating:

3.0

I was told that my unit would come with a lock and 2 keys but when we got there the unit was up and No lock nor keys so we went next door to the dollar general store to purchase a lock

Rating:

5.0

Whether on the phone or in person, I found everyone to be very helpful. The facility was clean, organized and professional.

Rating:

4.0

I appreciate your staff courteous and kind assistance.

Rating:

4.0

Chris was very helpful and responsive.

Rating:

1.0

Customer service was trash!!!!!

Rating:

5.0

The U-Haul team really helped us out in providing temporary storage

Rating:

5.0

We talked with Chris 1st and he helped us find a location to park our camper. And at the KY location Kim was great about showing us the spot and telling how to get in and out. Thank you both!

Rating:

5.0

Keep up the good work

Rating:

5.0

I've had my LIFE stored with Uhaul for years! I wouldn't have it any other way!! Clean, professional and no nonsense!

Rating:

1.0

Try to check out of this storage facility was a pain in the neck would not suggest this storage facility.

Rating:

5.0

Manager was very helpful.

Rating:

5.0

Chris was amazing to work with. 10/10 service. I would highly recommend using these facilities for your storage needs.

Rating:

5.0

The guys in Clarksville Tennessee were the best, friendliest, and most helpful. They answered all my questions, helped with the drop off process, and made me feel welcomed to my new hometown! Excellent ambassadors of Uhaul. Great experience. Looking forward to working with them with my storage and truck rental needs.

Rating:

5.0

Equipment was new and in great shape, the whole process was very user friendly. Thank you!

Rating:

5.0

I would recommend U-Haul to anybody in the world for their customer service was excellent well men are young men and women you couldn't ask for anybody to do any better thanks U-Haul

Rating:

5.0

I have dealt with Chris over several years and he has always been great.

Rating:

5.0

Hello I really appreciate them working with in making my payments. They also stayed in very good communication with me. I would definitely be back at a later time. And I will definitely refer others to this area. Thank you so much and I will back when I'm able to afford you all again.

Rating:

5.0

I love UI-Haul! They do everything we can to help people who need help with storage, trucks, equipment, or moving supplies!

Rating:

5.0

I didn't see anyone at this facility but the one in Clarksville sent me there since they had no 10x10 units available

Rating:

5.0

Equipment staged and ready to go! Thank you!

Rating:

5.0

Thx for your help!!!

Rating:

5.0

I would do business again with U-Haul storage and even rental of trucks. I will be gladly refer other people to this facility.

Rating:

5.0

Great

Rating:

5.0

Was an unexpected delight. It was so clean and temperature controlled. A real bargain for the price payed. Than You !

Rating:

5.0

Charles was amazing! Well definitely rent from them again!

Rating:

5.0

Major thanks to Elicia at the Wilma Rudolph location who was super helpful fixing issues with online reservations and returns and was above and beyond kind, competent, patient, and efficient. She deserves a bonus and/or raise for her customer service skills!!

Rating:

2.0

The people who ran the facility in oak Grove were worthless. They never called anybody and they never answered the phones. And when you called other facilities to get in touch with this one, they didn't answer either. The worst site ever, will never go back.

Rating:

2.0

I would never give word of mouth for u haul. My stuff was stolen n I'm still not happy.

Rating:

1.0

The ONLY person that works in this location that’s worth anything is Kevin . Well I should say was Kevin since y’all fired him! He’s the only person that works/worked there that cared about the customers and did everything he could to help. He is a real kind man who was professional. He treated everyone with respect and it’s bull crap y’all fired him. He’s what made Uhual in Clarksville and oak grove! I am so glad I moved my stuff out of my storage I was renting . I will not deal with anyone at uhaul other than Kevin! He was an exceptional guy!

Rating:

5.0

The gentleman at the location was amazing! I didn't catch his name, but he was so helpful! It was raining and dark and he still came out to help us get checked in and make sure the process went smooth. After a long day of packing and moving it was very nice to have such great help! 100% recommended in the future. Thank you all!

Rating:

5.0

Staff was professional and very helpful. Love the service provided!

Rating:

1.0

My overall experience with uhaul was absolutely HORRIFIC!!!

Rating:

5.0

Kevin and all the staff were very friendly and helpful with meeting our needs. They made our moving in extremely easy, which is a huge bonus when PCSing!

Rating:

4.0

Please if I could get some of my things and pay on the 3rd of December please give me a chance

Rating:

5.0

Was able to return truck using phone. Covid safe, location easily found and using my cell phone was very easy!!!

Rating:

5.0

So far, my experiences are always good at U-hail.

Rating:

5.0

Thank You!

Rating:

2.0

The front office was hardly open. The area was clean but my unit was closed all the time but still had 3 birds nest. I have been your customer for 2yrs and the prices rose up 3 times in that time, ridiculous .

Rating:

5.0

Very helpful CSR staff!

Rating:

4.0

I did everything through the location in Clarksville, TN. I wasn't informed or advised about purchasing a lock or providing my own until I got to the facility and realized that I didn't have one.

Rating:

2.0

No person at the drop off location, I was not able to get in touch with anyone at the location, called uhaul about 10 times before getting an answer to go to ANOTHER LOCATION to get my deposit back, completely ridiculous!

Rating:

3.0

The storage was great and pricing was great, customer service at the office was nice. I would’ve liked if the office was at the storage as advertised and if the outside of the building was lit. There was no lights and it was a little scary at night. Over all I would use this place again, thank you.

Rating:

5.0

After driving two days having to stop and rest, Mr. Kevin Chambers and his team were outstanding, making me very comfortable about storing my items in the U-Haul storage facility. Even unloading my truck was very comfortable because of the temperature control in the bldg. This whole move has been quite the experience. I would recommend U-Haul to anyone traveling one way. I received great customer service and assurance that I was in good hands. I was greeted with respect & value from the moment I walked in the door, & met at my storage to see if I was alright from the manager himself Mr. Chambers, even given a cold bottle water as he could see I was tired from moving😅. Thanks U-Haul for making this move to Clarksville Tennessee a great one🙏🏾

Rating:

3.0

Inspect the trucks before letting families rent them out. We got a 15ft truck that ended up having a crack in the roof, we didn't know it was there until we got to our new home and had to unload wet belongings.

Rating:

4.0

I just dropped off keys in Dropbox. Was hard to find a space to park a 26’ truck.

Rating:

3.0

Whatever....

Rating:

5.0

Keep up the great work Team!

Rating:

1.0

First night we had stuff there our locker got broken into. No one was in the office at all. We were told with our reservation we would get a lock but never got one. Both units we had were dirty and not cleaned out. Bird nests bee hives/nests. Overall a very poorly ran operation.

Rating:

5.0

N/a

Rating:

5.0

Great customer service and assistance. Staff went above and beyond. Thanks 😊

Rating:

5.0

AWESOME!!! We rented a storage unit for 9 months. Could not have gone better. It was clean and secure. Kevin was incredibly friendly and helpful. It made our move so much easier!! Thank you!!

Rating:

4.0

Lighting could have been better on the outside. None of the outside lights were on the two nights I was moving my things out.

Rating:

5.0

This location went above and beyond for a customer.

Rating:

2.0

Things were fine until I was notified, that my unit was broken into, 02/13/22. There were many cut open boxes thrown around and items thrown around. Some items were missing and furniture broken where they had climbed on and over to get to boxes in the rear if the unit.. Packing material was thrown around and several boxes were empty. We emptied the unit F309 on 03/05/22 to our unfinished home to access damage and missing items. Noticed that day that there was cut fence behind the camper that is stored in the corner or the facility, with fresh footprints in and out. Also, FYI Unit G105 running extension cord from inside Bldg F to that unit and working outside that unit like a repair facility. Initially happy, but then unhappy as to the end. Tried to report the fence and electrical issue, and was told someone would call me back, and that didn't happen.

Rating:

5.0

Excellent, just wish I didnt have to do it by myself and in the cold. LOL

Rating:

5.0

The office clerk was very kind, professional and helpful.

Rating:

1.0

Don’t rent at this location, unless you want your lock drilled off and items stolen!

Rating:

1.0

Making the reservations for a storage room were a nightmare, the billing cycles ended up being about $30 dollars more than I expected, and finally closing out the rental took about a week and four calls of conflicting information and threats of late fees before all was said and done. The rental had dead cockroaches, spiders, and crickets lining the walls and floor space. Plenty of dust drafted in from somewhere other than underneath the door. A solid 2 out of 5, since I still got utility but I'd rather have stored my property outside than use this location again.

Rating:

5.0

I would just like to say I really appreciate it all the help at your office and thank you for working with me as a customer. Your customer service was beyond amazing and if I ever need to store anything again I will definitely come back to U-Haul moving and storage.

Rating:

5.0

Very nice, very friendly, and very well organized

Rating:

1.0

The representative didn’t know what he was doing. Gave us the wrong pin code and wasted my time and money with the movers I hired to unload my storage unit. Extremely disappointed!

Rating:

2.0

No personnel were there to assist; instructions for drop-off weren't clearly visible upon driving truck to area. I would've preferred that there were some way to have entered the secure storage area to drop-off truck inside the gate; I was unaware if there were any instructions on how to do so, if that was at all possible.

Rating:

3.0

None

Rating:

5.0

Relative made all arrangements prior to my arrival. They also moved my belongings into storage.

Rating:

5.0

Was exactly what I was looking for. And the climate controlled aspect was perfect.

Rating:

5.0

Kevin Chambers Jr. the Onsite Manager, was very helpful with accomendating us which was after office hours. Very helpful, explaining details of facility and ensuring we were satisfied. AWESOME JOB👍🏽

Rating:

4.0

The storage site doesn’t have a physical body there. Had to contact the one in clarksville. Had to wait about 30 minutes to get someone to let us in

Rating:

1.0

Your staff are extremely unprofessional borderline evil people.

Rating:

5.0

Amazing customer service would not only recommend but will come backnif the need arrises for another rental.

Rating:

5.0

Extremely friendly in the phone and in person.

Rating:

5.0

Very friendly . ESP when we lost our code. They quickly gave it to us again . I would def recommend this storage unit to any of my soldiers . They had carts to use to move our stuff and it greatly helped us . Even when we talked to other people who were moving out . They said they had a great experience . We absolutely loved the climate controlled facility . The buildings were very clean inside and out . And the unit was clean . They only thing that we didn’t care for . Is when you left. You had to park your car. Then go outside the fence to put the code in and walk back to vehicle . There maybe was a way to open the gate from the inside but we didn’t figure it out . Again , being military . This was the best , easiest and cleanest storage facility we have used .

Rating:

1.0

The original Wilma Rudolph storage rental check-in experience was a nightmare. The traffic, while pulling a 16' trailer was absolutely horrible. But the representative who checked me in was even worse than the traffic!! He was remarkably rude, condescending, and completely and absolutely unprofessional. It was one of the worst customer service experiences in my 55 years and you can bet that I've told everyone about it. It was awful. Then, during the first month of my contract, I setup auto-pay but apparently it didn't work, so I got a late payment email from you (Kevin). I replied to the email with an apology and questions about why the auto-pay didn't work, but never received a response. The next month, the auto-pay worked but I still received a late notice from Kevin! I again replied and received no response. Bottom line is that the actual storage facility was perfect, but the customer service and horrible check-in location are HORRIBLE. And the manager is non-responsive - which actually may explain the awful customer service. The storage unit and location was fanstastic.

Rating:

1.0

I waited for 3 hours on a phone call only to be transferred every 20-30 minutes to a different person who was not able to help or answer any questions. I asked for supervisors for further assistance but was placed on hold for an additional 20 minutes just to get someone from a department who was unable to help with my reservation. When I asked to cancel the reservation I was told I would not be able to, nor would I be able to get unit or access information. Everyone I talked to was thoroughly unhelpful and made the experience more stressful and arduous.

Rating:

5.0

Kevin and his staff provided such extraordinary service with the facilitation of a truck and storage unit. This team is high communicative, informative, and above repore. They were understanding of my needs and made me to feel like family. I would highly recommend this location and this staff to accommodate anyone’s moving or storage needs. I am forever grateful to this staff. - TJ

Rating:

3.0

It’s not the location.... it’s the process of mobile checkin and that was horrible

Rating:

3.0

Hard to get ahold of anyone and there is no lock that comes with the unit.

Rating:

3.0

There was a little confusion as to which unit I was assigned, but other than that there were no issues.

Rating:

5.0

I could not have ask for this move to go more smoothly!! No problems with pick up. drop off or storage.

Rating:

3.0

The rate changed on me without prior knowledge

Rating:

3.0

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn’t block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Rating:

5.0

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

Rating:

4.0

We actually moved out on the 8th of December.

Rating:

3.0

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

Rating:

1.0

My car got broken into while it was in storage

Rating:

1.0

My stuff was stolen 2 times zero effort to help or allow police to do their job

Rating:

5.0

Truck was easy to use but should have a full walk around before leaving the site and truck should have been full of gas to make it easier to return without guessing how much gas to put back for what was used.

Rating:

5.0

A great bunch of staff smooth transaction as I ever had

Rating:

5.0

Best support I ever experienced through Uhaul services at this facility

Rating:

1.0

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what’s going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

Rating:

1.0

My property got stolen from here and U Haul says it’s not there problem.

Rating:

5.0

Too tied to tech. Would have liked to have had a person in the office during the day.

Rating:

5.0

Best experience ever, clean and secure staff very friendly and helpful. Melissa at the Clarksville always was very helpful and sweet. Thank you God bless y’all and stay safe Mrs.Young

Rating:

2.0

My furniture and beds had mold, dressers had spiderwebs and bugs. I literally paid almost 200 a month for 6 months to this place just so my stuff could get ruined beyond repair!!! Rented a 26ft truck from them to move back to Oregon and literally paid almost 2000 for a beater truck that literally wouldn’t go faster than 25 mph up any kind of slope!! Super disappointed!!!

Rating:

3.0

We stored an RV, the parking spot wasn't level and not really big enough for our camper. The gate didn't go all the way around the property so we didn't feel that it was safe and secure. Nice people but not secure enough for us.

Rating:

5.0

Great secure and clean area. Respectable customer service!

Rating:

5.0

Thank you for your help during my time of need. Great job well done!

Rating:

1.0

I was very disappointed to find out after an incident with my climate control unit that there are absolutely no cameras inside the building. And I found it very frustrating to find out that my unit wasn’t being checked daily with the barcode scanner, which if it was being checked daily I should have been notified if my unit was accidentally left open OR if it was broken into (with items missing, police report was filed). But due to the absolute lack of security which I felt like I was paying a little extra for with a climate control unit inside a building and I quote from their location website “Indoor Storage: Twice the protection and security” but I received the complete opposite and my items were actually more vulnerable than most of the outside units because inside the building there is NO security cameras. The manager was very helpful though during the whole incident, I have no issues on how he handled it all, he was very helpful. There are just security flaws at this location that seriously need to be fixed. Especially considering there was another unit in my same building, but located outside that was also broken into when I discovered my unit was wide open. So two police reports from two separate people for the exact same problem and one was alerted to their unit being tampered with and I was not (because my unit wasn’t even checked that day for the daily walk through). I moved my stuff out as soon as I could due to the lack of security.

Rating:

5.0

The manager was very helpful and very polite. He provided all the information I needed to know about my storage unit.

Rating:

2.0

Mice crap all over my possessions spider eggs as well just Will never rent from this place again

Rating:

3.0

Code would not work on gate so had to go to main location to have them reset it, but it is still not working.

Rating:

2.0

When my storage bill is paid, I fully expect to be able to get to my things, 3 weeks after I had paid, there was still a lock on from a month prior. They weren’t friendly or timely about it at all.

Rating:

2.0

My pin code doesnt work and the worker still hasn't contacted me to fix it so I had to learn a code given to me from the office not acceptable poor customer service

Rating:

5.0

Easy

Rating:

5.0

Convenient and user friendly service!!

Rating:

5.0

Its was nice. Thank you.

Rating:

5.0

Always accessible, never a problem

Rating:

5.0

I had a great experience with the U-Haul storage unit. I have no complaints at all.

Rating:

5.0

Nice location and very friendly staff at main office (which isn’t on the storage property). Storage isn’t manned. It’s nice that’s it’s a 24hr location.

Rating:

5.0

Nothing but great experience with uhaul

Rating:

1.0

Ever since uhaul took over access paying and just plain old customer service was terrible. Moved my stuff out as soon as i could. It is obvious uhaul is out to get as much $$$from their customers

Rating:

3.0

You need to have someone in the office at oak grove. I would have to drive 20 min to get to someone if I had a problem. Also you need to accept cash. Not everyone has a card.

Rating:

3.0

It was a 50% chance of actually getting customer service help

Rating:

5.0

Awesome

Rating:

5.0

Easy access, online presence quick and efficient.

Rating:

5.0

Staff was very courteous and the facility was clean, easy to access and had a cart available for free onsite usage.

Rating:

5.0

Miss. Latonya (hopefully I wrote her name correctly) went above and beyond on customer service. She is an exceptional employee.

Rating:

5.0

Great location! Friendly staff

Rating:

4.0

I’ve been a U-Haul customer for over 15 years. The people at this location are absolutely awesome. They are a great representation of the U-Haul brand - keep up the great work U-Haul!

Rating:

1.0

Not secure at all just drive around the back of the dollar store and you can drive right in the “secure” units no access code needed .... they have rats really bad it was dropping all over my stuff

Rating:

5.0

The manager was professional.

Rating:

1.0

Horrible. I wouldn’t recommend no one. The staff was very unorganized.

Rating:

5.0

The staff is outstanding and I appreciate all they did for us. Personable and professional. The computer system is glitchy. Could not get the gate code to work.

Rating:

1.0

The office was closed during business hours. To close our unit & avoid another month’s rent, we had to call customer service the next morning & explain our story. We will go somewhere else next time.

Rating:

1.0

I made my purchase 3 days ago with the intentions to move my things in the day of and still have not been able to move in.

Rating:

5.0

Very helpful and professional