Customer Reviews for U-Haul Storage of Oak Grove
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

66 reviews

8475 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 605-5172

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(270) 605-5172

8475 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It's not the location.... it's the process of mobile checkin and that was horrible

Dennis M. 
Rating:
3.0

Hard to get ahold of anyone and there is no lock that comes with the unit.

Rose W.  |  First Impressions 
Rating:
3.0

There was a little confusion as to which unit I was assigned, but other than that there were no issues.

Heath M.  |  First Impressions 
Rating:
5.0

I could not have ask for this move to go more smoothly!! No problems with pick up. drop off or storage.

tana w.  |  First Impressions 
Rating:
3.0

The rate changed on me without prior knowledge

Shawnta K.  |  Overall Experience 
Rating:
3.0

Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn’t block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Robert B.  |  Online Move In 
Rating:
5.0

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

BROCK A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny E.  |  Overall Experience 
Rating:
4.0

We actually moved out on the 8th of December.

Dewayne M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roberta l.  |  Overall Experience 
Rating:
3.0

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

Rick W.  |  Overall Experience 
Rating:
1.0

My car got broken into while it was in storage

diona d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob F.  |  Overall Experience 
Rating:
1.0

My stuff was stolen 2 times zero effort to help or allow police to do their job

THOMAS B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Truck was easy to use but should have a full walk around before leaving the site and truck should have been full of gas to make it easier to return without guessing how much gas to put back for what was used.

Darryn J. 
Rating:
5.0

Customer did not leave a comment.

LaBrica W.  |  Overall Experience 
Rating:
5.0

A great bunch of staff smooth transaction as I ever had

Shawna S.  |  Overall Experience 
Rating:
5.0

Best support I ever experienced through Uhaul services at this facility

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  Overall Experience 
Rating:
1.0

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what’s going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

charles c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy B.  |  First Impressions 
Rating:
1.0

My property got stolen from here and U Haul says it’s not there problem.

Clyde I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antonio b.  |  First Impressions 
Rating:
5.0

Too tied to tech. Would have liked to have had a person in the office during the day.

Sean C.  |  Overall Experience 
Rating:
5.0

Best experience ever, clean and secure staff very friendly and helpful. Melissa at the Clarksville always was very helpful and sweet. Thank you God bless y’all and stay safe Mrs.Young

elizabeth y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM D. 
Rating:
2.0

My furniture and beds had mold, dressers had spiderwebs and bugs. I literally paid almost 200 a month for 6 months to this place just so my stuff could get ruined beyond repair!!! Rented a 26ft truck from them to move back to Oregon and literally paid almost 2000 for a beater truck that literally wouldn’t go faster than 25 mph up any kind of slope!! Super disappointed!!!

Nichole M.  |  Overall Experience 
Rating:
3.0

We stored an RV, the parking spot wasn't level and not really big enough for our camper. The gate didn't go all the way around the property so we didn't feel that it was safe and secure. Nice people but not secure enough for us.

Rocky G.  |  Overall Experience 
Rating:
5.0

Great secure and clean area. Respectable customer service!

Willie W.  |  Overall Experience 
Rating:
5.0

Thank you for your help during my time of need. Great job well done!

darlene w.  |  Overall Experience 
Rating:
1.0

I was very disappointed to find out after an incident with my climate control unit that there are absolutely no cameras inside the building. And I found it very frustrating to find out that my unit wasn’t being checked daily with the barcode scanner, which if it was being checked daily I should have been notified if my unit was accidentally left open OR if it was broken into (with items missing, police report was filed). But due to the absolute lack of security which I felt like I was paying a little extra for with a climate control unit inside a building and I quote from their location website “Indoor Storage: Twice the protection and security” but I received the complete opposite and my items were actually more vulnerable than most of the outside units because inside the building there is NO security cameras. The manager was very helpful though during the whole incident, I have no issues on how he handled it all, he was very helpful. There are just security flaws at this location that seriously need to be fixed. Especially considering there was another unit in my same building, but located outside that was also broken into when I discovered my unit was wide open. So two police reports from two separate people for the exact same problem and one was alerted to their unit being tampered with and I was not (because my unit wasn’t even checked that day for the daily walk through). I moved my stuff out as soon as I could due to the lack of security.

Christina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTarsha K.  |  Overall Experience 
Rating:
5.0

The manager was very helpful and very polite. He provided all the information I needed to know about my storage unit.

Alexis M.  |  First Impressions 
Rating:
2.0

Mice crap all over my possessions spider eggs as well just Will never rent from this place again

BARBARA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

cathy N. 
Rating:
3.0

Code would not work on gate so had to go to main location to have them reset it, but it is still not working.

Melissa N.  |  Online Move In 
Rating:
2.0

When my storage bill is paid, I fully expect to be able to get to my things, 3 weeks after I had paid, there was still a lock on from a month prior. They weren’t friendly or timely about it at all.

AMANDA T.  |  Overall Experience 
Rating:
2.0

My pin code doesnt work and the worker still hasn't contacted me to fix it so I had to learn a code given to me from the office not acceptable poor customer service

darlene w.  |  First Impressions 
Rating:
5.0

Easy

Mona B.  |  Overall Experience 
Rating:
5.0

Convenient and user friendly service!!

April S.  |  First Impressions 
Rating:
5.0

Its was nice. Thank you.

Michael S.  |  Overall Experience 
Rating:
5.0

Always accessible, never a problem

Christian R.  |  Overall Experience 
Rating:
5.0

I had a great experience with the U-Haul storage unit. I have no complaints at all.

arielle d.  |  Overall Experience 
Rating:
5.0

Nice location and very friendly staff at main office (which isn’t on the storage property). Storage isn’t manned. It’s nice that’s it’s a 24hr location.

Steven M.  |  First Impressions 
Rating:
5.0

Nothing but great experience with uhaul

Starlet F.  |  Overall Experience 
Rating:
1.0

Ever since uhaul took over access paying and just plain old customer service was terrible. Moved my stuff out as soon as i could. It is obvious uhaul is out to get as much $$$from their customers

LAURIE M.  |  Overall Experience 
Rating:
3.0

You need to have someone in the office at oak grove. I would have to drive 20 min to get to someone if I had a problem. Also you need to accept cash. Not everyone has a card.

KATHRYN W.  |  Overall Experience 
Rating:
3.0

It was a 50% chance of actually getting customer service help

Noah C.  |  Overall Experience 
Rating:
5.0

Awesome

OCTAVIA W.  |  Overall Experience 
Rating:
5.0

Easy access, online presence quick and efficient.

KEN H.  |  Overall Experience 
Rating:
5.0

Staff was very courteous and the facility was clean, easy to access and had a cart available for free onsite usage.

steven l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

adrian M. 
Rating:
5.0

Miss. Latonya (hopefully I wrote her name correctly) went above and beyond on customer service. She is an exceptional employee.

jeremy c.  |  First Impressions 
Rating:
5.0

Great location! Friendly staff

spenser g.  |  First Impressions 
Rating:
4.0

I’ve been a U-Haul customer for over 15 years. The people at this location are absolutely awesome. They are a great representation of the U-Haul brand - keep up the great work U-Haul!

sojourner W.  |  First Impressions 
Rating:
1.0

Not secure at all just drive around the back of the dollar store and you can drive right in the “secure” units no access code needed .... they have rats really bad it was dropping all over my stuff

TANYA B.  |  Overall Experience 
Rating:
5.0

The manager was professional.

Mark B.  |  Overall Experience 
Rating:
1.0

Horrible. I wouldn’t recommend no one. The staff was very unorganized.

SASHA V.  |  Overall Experience 
Rating:
5.0

The staff is outstanding and I appreciate all they did for us. Personable and professional. The computer system is glitchy. Could not get the gate code to work.

allen l.  |  Reservation 
Rating:
1.0

The office was closed during business hours. To close our unit & avoid another month’s rent, we had to call customer service the next morning & explain our story. We will go somewhere else next time.

ANNA H.  |  Overall Experience 
Rating:
1.0

I made my purchase 3 days ago with the intentions to move my things in the day of and still have not been able to move in.

TANICIA/DANIEL C.  |  Reservation 
Rating:
5.0

Very helpful and professional

steven k.  |  Reservation 
Rating:
2.0

When I pay for 5 ft by 8 ft by 18 for storage unit I expect to get that not a 3 1/2 ft storage unit. Honestly once I’m done moving I will close out the unit. Over priced for not even exact size listed

Tiffany S.  |  Reservation 
No reviews have been submitted for this location.

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