Storage unit rented is being used prior to my online rental.there was a lock already on door.code to enter did not work because my rental was not entered into computer system till I contacted offsite Manager,who then directed me to another space a couple doors down and solved the entrance code problem.the facilities are clean and well lighted however,sign should be placed outside doors to remind uhaul or private vehicles- shouldn’t block door access makes it tougher to get moved in.for short notice move in,I expected there would be problems.Thank you for being a part of my community and being available when I needed extra space. Robert B.

Very helpful and accommodating staff. My closing date was moved several times and uhual was very helpful and willing to work with me about payments.

We actually moved out on the 8th of December.

The first issue, they rented me a unit that was already rented to someone else. When we arrived there was a lock on the unit. This increase our unload time and had to pay our movers additional fee why we spent extra time getting this resolved. Second password we picked would not work the last day to gain access again wasted our time and caused unnecessary delays.

My car got broken into while it was in storage

My stuff was stolen 2 times zero effort to help or allow police to do their job

A great bunch of staff smooth transaction as I ever had

Best support I ever experienced through Uhaul services at this facility

While the facilities were adequate there is much room for improvement on the employee side. Getting the unit in the first place was a complete run around as to who I need to talk to and how the unit can be moved in to. The employees take very sweet time to help the customers that come in and have no sense of urgency. When trying to close out my storage unit I was once again given the run around. I called during reasonable hours only to be put on hold for 30 mins and redirected to an off site rep. That off site rep sent the Wilma Rudolph location an email stating that I wanted to move out 6 days ago (Sept 11) and to contact me back via email. No follow up was given. I called back 2 days later (Sept 13) and this time got ahold of someone in the store. I was told that they would go down to the storage unit and close it out. Two days pass and again no email confirmation that anything was done. I called the location again, got ahold of someone at that location and was now told that I or someone else had to be down there in person to close out the account. I have no idea what’s going on down there but you should probably get a team huddle going to address the lack of work ethic going on around there.

My property got stolen from here and U Haul says it’s not there problem.

Too tied to tech. Would have liked to have had a person in the office during the day.

Best experience ever, clean and secure staff very friendly and helpful. Melissa at the Clarksville always was very helpful and sweet. Thank you God bless y’all and stay safe Mrs.Young

My furniture and beds had mold, dressers had spiderwebs and bugs. I literally paid almost 200 a month for 6 months to this place just so my stuff could get ruined beyond repair!!! Rented a 26ft truck from them to move back to Oregon and literally paid almost 2000 for a beater truck that literally wouldn’t go faster than 25 mph up any kind of slope!! Super disappointed!!!

We stored an RV, the parking spot wasn't level and not really big enough for our camper. The gate didn't go all the way around the property so we didn't feel that it was safe and secure. Nice people but not secure enough for us.

Great secure and clean area. Respectable customer service!

Thank you for your help during my time of need. Great job well done!

I was very disappointed to find out after an incident with my climate control unit that there are absolutely no cameras inside the building. And I found it very frustrating to find out that my unit wasn’t being checked daily with the barcode scanner, which if it was being checked daily I should have been notified if my unit was accidentally left open OR if it was broken into (with items missing, police report was filed). But due to the absolute lack of security which I felt like I was paying a little extra for with a climate control unit inside a building and I quote from their location website “Indoor Storage: Twice the protection and security” but I received the complete opposite and my items were actually more vulnerable than most of the outside units because inside the building there is NO security cameras. The manager was very helpful though during the whole incident, I have no issues on how he handled it all, he was very helpful. There are just security flaws at this location that seriously need to be fixed. Especially considering there was another unit in my same building, but located outside that was also broken into when I discovered my unit was wide open. So two police reports from two separate people for the exact same problem and one was alerted to their unit being tampered with and I was not (because my unit wasn’t even checked that day for the daily walk through). I moved my stuff out as soon as I could due to the lack of security.