Customer Reviews for U-Haul Storage of Pearl

3042 reviews

2203 Hwy 80 E   Pearl, MS 39208
(E Of Pearson)

(601) 939-4770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 939-4770

2203 Hwy 80 E
Pearl, MS 39208
(E Of Pearson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Billy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

The manager was both professional and friendly. She was clearly having a busy day and still maintained her poise and courtesy.

VIRGINIA D. 
Rating:
5.0

Good service, good professionals , had no problems at all .

PALMA D. 
Rating:
5.0

Customer service was amazing 10 stars for her help

NEELY B. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Andrea and her team are always so helpful when we rent from them. Super efficient, which is amazing when you are in a rush!

JAMES N. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

CECILIA B. 
Rating:
4.0

Customer did not leave a comment.

Adam Nikola B. 
Rating:
4.0

Friendly lady working the front. She was helpful, was a good sport when my reference didn't answer TWICE. Would 100% use this location again.

ALEXANDRA H. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN D. 
Rating:
5.0

Customer did not leave a comment.

JAMIE D. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

There was a young white male there. Very professional, outgoing and knowledgeable. His customer service was excellent and he was flawless in the execution of his duties!!

Leroy L. 
Rating:
5.0

The lady at the drop-off location (I did not get her name) was helpful and handled the drop off quickly so I could continue my day.

CLAYTON G. 
Rating:
5.0

Awesome!!

Don B. 
Rating:
5.0

Customer did not leave a comment.

Fredrick P. 
Rating:
1.0

Customer did not leave a comment.

Cody W. 
Rating:
1.0

As I was completing a move-out of the storage unit to the UHaul, the door accidentally locked and my purse, cellphone was in the hallway. We buzzed the intercom, no response. We went in, the young lady said we had to wait until the other customers left before she could assist. We waited 30 minutes. Miss Robyn saw us and asked what was wrong and immediately helped us. Upon returning the truck, my boyfriend was waiting on me. The young man checked the truck but in and charged me $8.00 for a pitch of gas. We only went least than 20 miles and didn't even burn any gas, but yet you charge me when I clearly said I was about to take the truck to had station. To add salt to injury, he charged us for using a dolly that wasn't affixed in a seal. I took a picture of the broken seal before loading the truck, but he wasn't listening. The only person at that site that was nice and respectful was Robyn (she worked yesterday morning).

PAMELA G. 
Rating:
1.0

First of all, we had a storage reservation for this location. After driving 12 hours from Florida, they tell my husband they don't have a storage for us. They send us to another location to store our belongings and then charged us an extra day for the truck and tow dolly when it was there fault that we had to return the items 2 hours late, they charged us a gas fee although we put our tank back at the limit we picked it up with, and also charged us two cleaning fees. After several disappointing attempts to speak with the manager and recoup some of our money, we gave up. This was a very disappointing experience with UHAUL!

ASHLEY H. 
Rating:
4.0

Whoever that worker was she was a great employee. She checked me in and out. Top notch Girl! very friendly.

CHRISTIAN S. 
Rating:
3.0

Nothing

CONNIE D. 
Rating:
4.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Woman who checked us in was very kind, pleasant, and helpful. Really stood out to me as an excellent representative for U-haul.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Drop off was easy and convenient

Michael A. 
Rating:
4.0

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Raquel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

GLENDA C. 
Rating:
1.0

Site was not capable of scanning my license. Truck was parked in the grass, pictures of the truck for damage were not of the truck rented. Wasted my time in the rain having to redo photos. Rental location was changed but only showed in link email body showed original location. Another waste of my time. My next rental next month I will look to rent from another company.

CARL P. 
Rating:
5.0

The ladies at this location are wonderful and always are every time we use them. Will only ever use this location! 10/10

Chris M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
4.0

all is well

TERRY D. 
Rating:
4.0

Everything was great

JERROLD B. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

DEREK P. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

CECIL B. 
Rating:
5.0

Keep up the great work!

REKINA T. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR M. 
Rating:
4.0

Customer did not leave a comment.

LaSha S.  |  Overall Experience 
Rating:
5.0

My only criticism with this location is that I had to wait on another customer to mi e their trailer so that I could park mine and unhitch. I was very displeased with the initial pickup location was not the closest facility and did not have the unit

JAMES D. 
Rating:
1.0

Rather wait till I correspond with legal counsel. I know there is an agreement I signed and I will proceed accordingly.

HAYAT M. 
Rating:
1.0

Actually answer the phone. Everyone that I COULD get on the phone would tell me different answers.

CHRISTIAN S. 
Rating:
2.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

The woman who checked me out was a little sassy because I did not have my cell and proceeded to preach a little sermon. There was an excellent reason but she did not care. The young man who checked me back in was quick, competent and very friendly and I was headed home in a flash. The phone service was horrendous or should I say non-existsnt, I just hung up both times I tried to call!

LINDA G. 
Rating:
4.0

The telephone reservation system is terrible. Long wait times. One of the people who finally answered was very rude and not at all helpful.

CECIL B. 
Rating:
1.0

Customer did not leave a comment.

SHANNON P. 
Rating:
5.0

Both times I have rented from this location have been wonderful! Great service and extremely clean vans!!

Michael W. 
Rating:
3.0

Complete checkout prior to the customer leaving. Drove 100 miles between two trips there to complete checkout.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Tamal D. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

The representative at the counter was very helpful, efficient and patient with my questions and not so great tech skills.

TAMMY D. 
Rating:
2.0

Train personnel on a backup manual process for slow computers or other computer problems.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Kella J. 
Rating:
5.0

Customer did not leave a comment.

ANNIE G. 
Rating:
5.0

I was very pleased. They had what I needed. The clerk was doing everything by the book and she was very knowledgeable and professional. I highly recommend her and this U-HAUL

GARY W. 
Rating:
4.0

Make the check much easier, it took me over 30 minutes to get approved and making me late for appointment I had to drive to. And your pricing is misleading since on your van it says $19.99 a day. I had the vehicle less than 12 hours. Plus I returned at 7pm and couldn't get checked in due to no charge on phone due to no plug in for van and the guy working at the time had a bunch of folks outside and he's locked up in the office. Poor customer service. I was charged way to much for a van it should have been $19.99 instead of $69 or $79 that I was charged. Not happy with U-Haul!! Boast one price and charges another!!

Carrie C. 
Rating:
5.0

Customer did not leave a comment.

Lester H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Jerry N. 
Rating:
5.0

Great customer service and a great experience all the way around Thank you

Aaron L. 
Rating:
4.0

Only 1 person working. He had to take care of 4 customers alone.

WILTON H. 
Rating:
5.0

Bring the vehicle to the front of the store. So the customer don't have to get it themselves. Otherwise great service.

MARGIE G. 
Rating:
5.0

Customer did not leave a comment.

EARL S. 
Rating:
1.0

We had reserved a truck, but when we got there to get it the truck was no longer available. I was sent 38 additional miles to another location for a truck, but when got there the place was closed after being assured it would be open. Customer service then told me the nearest location from where I was that was open would be about another 100 miles or do. I was then told I could reserve a truck for the next day back at the location where I started out. Mysteriously my fiancee called and spoke with the location where this all started a d suddenly there was a truck available. This is a heckuva way to run a business.

MARSHALL M. 
Rating:
2.0

No one wad inside for several minutes. Then the guy in training didnt know what to do.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Was extremely helpful and went above what was expected to insure I was taken care of

RONALD B. 
Rating:
1.0

19.95 Dailey rental cost me 101 dollars for 5 hours. Screw you and your bait and switch company. I'm a stage 4 cancer victim and a Disabled Veteran , I got screwed by your company worse than I did in Nam

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Phenomenal customer service picking up and returning!!!

LEVONIA T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

AVION H. 
Rating:
1.0

Service was poor tell you one thing and does another give you the run around need new management on board

JOYCE W. 
Rating:
5.0

Customer did not leave a comment.

Beau B. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
4.0

More routine maintenance on vehicles.

KERLYNCIA L. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Loved these pick up/reservation locations and the extremely friendly sales/equipment associates. Everyone at the UHuals (the people who set up the reservation and the woman who we picked up from at a different location) embodied what i love about the South. Thank You!

DEIDRA B. 
Rating:
5.0

Customer did not leave a comment.

Marisha J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
5.0

Nothing at all, they were extremely knowledgeable and helpful.

EDDIE H. 
Rating:
3.0

Allow customer to pick drop off location

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

STEVE H. 
Rating:
4.0

Have enough hand trucks available for rent.

THEMBI L. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Your manager Andrea Mixon is an EXCELLENT representative for your company. Professional and timely from start to finish of my rental from UHAUL.

Maxie W. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
2.0

Customer did not leave a comment.

Grace H.  |  First Impressions 
Rating:
3.0

The owner/employee has a very bad attitude. No where does it state you need a mask but when I went in it took about 10 minutes for me to get greeted let alone get told I need a mask on in "my facility". I was never told that the rental had to be returned to the same facility until I get the paperwork and was charged 240.00 extra dollars for wrong drop-off location. My total was 275. And the trailer was only rented for 1 day. She is a dishonest business owner/employee.

CRYSTAL V. 
Rating:
5.0

Customer did not leave a comment.

Sheila S.  |  Overall Experience 
Rating:
3.0

We used the storage units indoor and on the top and our furniture still got mold on it

Brittany S.  |  Overall Experience 
Rating:
5.0

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Willa C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marcia D.  |  Overall Experience 
Rating:
1.0

This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia D.  |  First Impressions 
Rating:
3.0

Except that there is NO DOOR HANDLE to the storage facility, everything is great.

Gregor K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
2.0

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

CHRISTOPHER S.  |  Overall Experience 
Rating:
4.0

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Shavoka K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
3.0

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Beckey M.  |  First Impressions 
Rating:
3.0

Thx

Ambra S.  |  First Impressions 
Rating:
2.0

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Russell S.  |  Overall Experience 
Rating:
5.0

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Malcolm J.  |  Overall Experience 
Rating:
5.0

Great place to keep stuff in times of transition.

John H.  |  Overall Experience 
Rating:
5.0

Andrea was awesome !

karen s.  |  First Impressions 
Rating:
1.0

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Tez W.  |  Overall Experience 
Rating:
5.0

The lady that helped me was great

Angela L.  |  First Impressions 
Rating:
5.0

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Dawn B.  |  First Impressions 
Rating:
5.0

Personnel was professional and helpful

Tez W.  |  First Impressions 
Rating:
5.0

Professional personnek

Tez W.  |  First Impressions 
Rating:
2.0

The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Karen W.  |  Overall Experience 
Rating:
5.0

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Nicholas K.  |  First Impressions 
Rating:
1.0

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

Annette W.  |  Overall Experience 
Rating:
3.0

great customer service clean facility, great availability

MATOYA T.  |  Overall Experience 
Rating:
5.0

Renting was easy, quick and professional.

Dyssie K.  |  First Impressions 
Rating:
5.0

Great staff. She was helpful and understanding. U-Haul as a company. Never again

mike m.  |  First Impressions 
Rating:
5.0

C ould not have had any better service or help in any way.

HARVEY W.  |  Overall Experience 
Rating:
1.0

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

bradford c.  |  Overall Experience 
Rating:
3.0

The storage units themselves are fine, but the customer service at this location is the worst.

Amber M.  |  Overall Experience 
Rating:
2.0

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

melissa w.  |  Overall Experience 
Rating:
4.0

Casey was very helpful.

heather g.  |  Overall Experience 
No reviews have been submitted for this location.

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