Customer Reviews for U-Haul Storage of Pearl

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Pearl

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Sheila C. on

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leslie C. on

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Travis C. on

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Quit the online return and photos. Wasted time having to go back to take pictures just to check in trailer. It’s stupid

Sean A. on

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The pick and drop off experience was PHENOMENAL!!!!!! Please employee more ladies!!! Andrea (pick up) deserves a raise!!! The lady that detected at drop of was also awesome!

Michael M. on

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Andrea was very professional and a great help with this rental. First class all the way!!

Marcus R. on

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James W. on

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Djano G. on

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I would recommend that the back of trucks be sprayed for roaches and other bugs.

Mattie J. on

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If more gas than what was started, give a discount.

Tina T. on

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Nothing just stay the way you are. I was very pleased with my service on the phone. I was very pleased with my service the day i picked my U-Haul up. Very nice staff i was comfortable with my greeting when i walked in the store. Again thank you all very much i will use you again if i have too.

Samuel J. on

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CARETTA R. on

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The moving service I used through you all was awful. In fact, they walked away from the job. Talked about how unordered my possessions were that had been in storage for 3.5 years. I want more information on them so I can send a horrible review on them. Thanks for your truck and its involvement with my move.

elaine W. on

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Keith R. on

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Shawn M. on

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Add one additional worker for peak times.

Doniece C. on

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Johnny C. on

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Kevin F. on

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Frank O. on

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Kelbie N. on

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Angela B. on

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It was not just that I was disappointed at this location. It was my overall U Haul experience. They misrepresented info, messed up my reservation, had prolonged wait times and the experience was just awful. The manager at this location was not professional and courteous, she talks to customers in a harsh tone and she may need to improve her listening skills to be able to satisfy the needs of the customer.

Todd B. on

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service for both pick-up and return was very slow. I returned the truck with more gas than what I left with but was still charged for fuel.

John P. on

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Better customer service

Keith H. on

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First: I had a 4:00 appointment. It took over 45 minutes to get out of there. Second: I purchased safetow and was still charged for damaged to the trailer wiring that U-Haul plugged in (apparently not to well) that came unplugged and dragged the ground. Although it was only $5 for the plug, I was called negligent for allowing it to happen. Way to cover yourself. No more chances U-Haul.

BRUCE P. on

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Harvey W. on

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personnel were very pleasant and helpful.the building was clean and organized.

Donnie F. on

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Michele R. on

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All the employees who handled the uhual and trailer had already left even though the business hours had not ended. The front desk person had to direct me how to take my car off the uhual towing instead of them being able to do it for me. Neither she nor me had ever done it before. It was not good that employees left before closing time.

Kevin P. on

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The two ladies working at the store were exceptional! Kudos to them both.

JOHN C. on

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Very friendly, competent manager.

tim P. on

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Caroline I. on

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karen s. on

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Andrea was awesome !

Tez W. on

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First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Angela L. on

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The lady that helped me was great

Dawn B. on

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I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Tez W. on

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Personnel was professional and helpful

Tez W. on

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Professional personnek

Karen W. on

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The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Nicholas K. on

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The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Annette W. on

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I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

MATOYA T. on

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great customer service clean facility, great availability

Dyssie K. on

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Renting was easy, quick and professional.

mike m. on

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Great staff. She was helpful and understanding. U-Haul as a company. Never again

HARVEY W. on

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C ould not have had any better service or help in any way.

bradford c. on

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The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Amber M. on

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The storage units themselves are fine, but the customer service at this location is the worst.

melissa w. on

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The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

heather g. on

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Casey was very helpful.