Customer Reviews for U-Haul Storage of Pearl

3,468 reviews

2203 Hwy 80 E   Pearl, MS 39208
(E Of Pearson)

(601) 939-4770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(601) 939-4770

2203 Hwy 80 E
Pearl, MS 39208
(E Of Pearson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Maybe have someone at the store location that actually shows up for work on time meaning when the store is supposed to be open not an hour after the store was supposed to open

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Leiloni D. 
Rating:
5.0

The uhaul was in good condition except it was pretty dirty on the outside when I picked it up.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

pat P. 
Rating:
4.0

Customer did not leave a comment.

Jasmine M. 
Rating:
5.0

Maybe needs a bigger location but the staff was excellent

craig J. 
Rating:
5.0

The office staff was great

craig J. 
Rating:
5.0

Had a great experience. Very friendly staff . Keep up the great work

Lawrence H. 
Rating:
3.0

The trailer was not in the condition of its inspection photos. Someone broke the rear safety chain and I had to wait for it to be replaced. They did not hook me up correctly the first time so another employee rehookes up my trailer. The trailer's hinges were barely working so I had to get the employee at the location spray some grease. The trailers at UHaul work good, but they need to be maintained better and checked before giving to the next customer.

Ken P. 
Rating:
5.0

Everything went smoothly

Ruthie M. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Upon arrival there was only one employee on duty and she was awesome! Took care of us so quickly. At return they were really good and fast about the return. No problems at all, very happy and I'll be back to rent again!

tracie T. 
Rating:
5.0

The manager/employee dejania was exceptional 👌 she took care of every need and done them expeditiously. I truly appreciate you helping my moving experience be as smooth as it was .

Allen B. 
Rating:
5.0

N/A

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON R. 
Rating:
3.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

MARVIN K. 
Rating:
3.0

Customer did not leave a comment.

Shirley W. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Kimberlie H. 
Rating:
5.0

Yes sooo helpful. I had no worries the young lady took care of everything

Russell M. 
Rating:
1.0

The customer service representatives were rude and unprofessional. I was not welcomed to access my Uboxes. I was told to return equipment early because the store was understaffed. I will not use this service again.

CHADRICK O. 
Rating:
4.0

Customer did not leave a comment.

janet P. 
Rating:
1.0

Staff extremely rude and unprofessional, lied about not having my equipment, ruined my reservation schedule, website was told not updated, move location 2 days before actual schedule, didn't properly inspect equipment, tires looked dry rotten, experienced tire blow out on AT, vehicle drove terrible consumption of gas was high, first vehicle given air conditioning did work with a check engine light, second vehicle had a huge dent in the upper passenger side fender not illustrated in inspection link photo. False marketing page on availability of equipment. I would never recommend or utilize this company anymore in the future thanks to this. Caused me to loose a days work and turned a 6 hour trip to an 12 hour

Roderick H. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
3.0

Customer did not leave a comment.

ROGER A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

andrew H. 
Rating:
5.0

The only location I use unless it is too far away. I love the service and help when I need it.

KATHRYN J. 
Rating:
5.0

Customer did not leave a comment.

christine P. 
Rating:
5.0

Customer did not leave a comment.

Jade B. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Needs a bigger location very tight

craig J. 
Rating:
5.0

Customer did not leave a comment.

Diamond G. 
Rating:
4.0

Parking lot is a nightmare. Otherwise everything else is great.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Rosiland C. 
Rating:
1.0

Very rude workers. Hung up on me several times with smart comments. Over charged me for truck because they didn't explain charges. I will never use this company again or recommend to anyone.

Jasmine S. 
Rating:
2.0

I've never had such a bad experience at uhaul. My first reservation seem to conveniently disappear out the system, according to the Agent; however, the young lady could see I uploaded my drivers license. I lost a lot of money because I had to take the day off. I had to reschedule for the following week, which meant I couldn't be there. I couldn't be there to rent the truck or load the truck; it's nerve wracking putting your belongings into someone else's hands. I was very disappointed in my uhaul experience.

Dexter R. 
Rating:
5.0

Had to change reservation and would not let us change drop off location. That location was closed on Sundays. Took to another location and they had too many trucks and said no room for trailer so we had to try the 3rd location to drop it off. Just a hassle.

shawn W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD W. 
Rating:
5.0

Customer did not leave a comment.

Jared J. 
Rating:
1.0

This location is frauding customers they let you bring it back and tell you that's all you don't owe anything else then the next day they will send a email trying to charge all kinds of stuff clearly committing fraud then when you call them about it they are very rude and try to bully you to pay them more money extortion I will never use this company again it's sad they have to do that to good people so there company can make more money not acting in good faith as a business I wouldn't recommend using them I will be using a different company for my needs next time

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Javier M. 
Rating:
5.0

Customer did not leave a comment.

Geraldine S. 
Rating:
3.0

It would be nice if, when reserving on the web site, that you were informed about the other information that needs to be provided for the rental. Such at 3 VERIFIED phone numbers, and the text message to verify the truck conditions, before you EVER LEAVE, plus extra charges not clearly posted on the web page. I wasn't expecting to be charged almost 100$ for a 20$ truck rental. I was thinking, maybe 50, by the time I added up my mileage, and I even PUT GAS IN THE TRUCK and there was MORE THERE when I left it then when I got it! I think next time I'll go to Enterprise. At least their costs are UPFRONT! And you don't need to jump through hoops to get the truck. NOT ONLY THAT< the INSIDE of the truck had DOG hair and HUMAN HAIR all inside, and there was coffee or soda spilled all over the top of the dash, and in the cup holders. I hope I don't get dinged for that mess! I doubt it was even sanitized for COVID, either.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Arielle B. 
Rating:
5.0

Customer service was great.

Keyshon C. 
Rating:
5.0

❤️❤️❤️❤️❤️❤️❤️❤️❤️👍

Ronnie M. 
Rating:
5.0

Excellent customer service and nice vehicles

Damon L. 
Rating:
2.0

Get your workers to stop talking and playing on their phones when people are trying to get a rental truck. I do not care to hear about your college experiences or what you majored in for 45 mins. I didn't even ask. I'm here to rent a damn truck. No X stickers we're on the trucks scratches/dings and I was told that I needed to upload the missing marks to the app so they would put them on. Why would I do someone else's job? Plus anyone can get charged for it when the renter didn't do it. Don't go here either if you need propane refilled. Everyone inside turned each person down because they didn't want to do it. Go somewhere else. Trust me. Nobody here cares about anything. Do your job.

Carson S. 
Rating:
3.0

Customer did not leave a comment.

JERRY M. 
Rating:
4.0

Make sure refunds are issued immediately on any card used not 7 business days, of let customer know so they can get a cash refund instead

Felicity O. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Great customer service and easy to return.

Christopher N. 
Rating:
5.0

I would like to especially thank your employee kadaija she is truly a blessing, most kind and courteous customer service with Grace and a smile. It's the only reason I'm there every week. Truly she deserves a raise and a two week vacation 💙 Thanks kadaija for great customer service..

Ray K. 
Rating:
5.0

I wouldn't change a thing.

Otis W. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
5.0

I am actually planning on calling tomorrow to speak to someone. My experience with Pearl location was great and even my experience with the Northview location prior (because my issue wasn't their fault it was Uhaul's)

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Service was the best I have had in years from renting uhauls. Markeja Jackson was outstanding, she was friendly, very helpful, and a great representation of how Uhaul customer service should be!!!

MARSHAY L. 
Rating:
1.0

Tried to be nice, but one person can't do all the work. NEVER answered the phone. They need adults there.

DEBBIE T. 
Rating:
5.0

Customer did not leave a comment.

Colin P. 
Rating:
5.0

Customer did not leave a comment.

denise C. 
Rating:
2.0

20 foot truck ordered 2 weeks before time to pick up. When we got there there was only a 26 foot truck available. Also ordered was an appliance dolly- which was not available either. Once getting in truck- we realized the air conditioner was NOT WORKING! Only moving in 100 degree July- and then no ac at all? I'm sorry- but no more U-Haul EVER again!

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
2.0

As a company who provides moving services I think it makes perfect sense if the company had all the equipment available especially if you are going to suggest it online when making reservations. It is a big inconvenience to the customers who finds out something isn't available the day of services needed.

Isaiha W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
1.0

I made a reservation for a pickup truck more than 24 hours in advance. I called to confirm that the truck would be available and was guaranteed that it would be available. When I got to the facility, however, the truck was not available. As a result, I had to rent another vehicle and spent way more money than I planned to spend.

Nikita M. 
Rating:
5.0

Nothing

Clinton K. 
Rating:
4.0

Customer did not leave a comment.

Rhushi Z. 
Rating:
5.0

The van that I rented was dirty in the inside and the mat in the back was torn.

Shonda B. 
Rating:
4.0

Charged me for mileage to get back home to load the truck. This is not the location close to my house. Tow dolley did not work for 2020 Toyota Yaris. Could not use it. This car is 4 inches off the ground in the front. Wheel well is too deep and could of damaged my front bumper molding if I had continued up the ramp. Please note that I had requested a car hauler initially. UHaul recommended a tow dolley instead. I am requesting a credit for the tow dolley I could not use because of this.

Martha R. 
Rating:
5.0

Wow

David W. 
Rating:
5.0

❤️❤️❤️❤️❤️❤️👍💪

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
4.0

Great help and a clean locations but truck smelled like an astray. A few hundred miles driving with the window open and the smell finally went away. I know it's not Uhaul's fault but it would be easy to charge folks a cleaning fee for cigarette smells. The sticker say please do not smoke in the vehicle is not enough. Otherwise was very happy with the truck.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

Great customer service

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

denise B. 
Rating:
5.0

Customer did not leave a comment.

JARED J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

No improvements necessary. The young lady who helped me was very helpful and I really appreciate her assistance.

Sheena W. 
Rating:
4.0

Customer did not leave a comment.

david L. 
Rating:
2.0

The rats chewed up my washing machine hose’s and now I have to buy new ones and I don’t think that’s fair!

Tracey G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FYARLANCE W. 
Rating:
5.0

Customer did not leave a comment.

Misty P. 
Rating:
5.0

Customer did not leave a comment.

TALMADGE C. 
Rating:
5.0

Customer did not leave a comment.

Alicia P. 
Rating:
1.0

They charge me a clean up fee of 25 dollars

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Teddy C. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Thank you! The usage of the store space served me well!!

Phillip B.  |  Overall Experience 
Rating:
1.0

Made a reservation for a trailer he did not have and was not going to get and never bothered to call and say he could not honor the reservation.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
2.0

Access code did not work and had to postpone moving into storage for in the morning. Move to a different storage location for a bigger unit and could not enter the gate of that location. Workers were very nice and very helpful. This location seem to need a update on the systems

Quentine G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roxanne C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina H.  |  Overall Experience 
Rating:
2.0

Never answering phone calls, standing inside building with nobody helping multiple times. Storage units were good, staff sucked.

Ben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Grant W.  |  Overall Experience 
Rating:
3.0

The prior manager (andrea??), not new manager yelled at me one visit and I rarely accessed it. I think management changed.

Joseph P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tania T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariper L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mariper L.  |  First Impressions 
Rating:
1.0

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Billy S.  |  Overall Experience 
Rating:
4.0

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Raquel B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LaSha S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Grace H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila S.  |  Overall Experience 
Rating:
3.0

We used the storage units indoor and on the top and our furniture still got mold on it

Brittany S.  |  Overall Experience 
Rating:
5.0

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Willa C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Marcia D.  |  Overall Experience 
Rating:
1.0

This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia D.  |  First Impressions 
Rating:
3.0

Except that there is NO DOOR HANDLE to the storage facility, everything is great.

Gregor K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
2.0

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

CHRISTOPHER S.  |  Overall Experience 
Rating:
4.0

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Shavoka K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
3.0

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Beckey M.  |  First Impressions 
Rating:
3.0

Thx

Ambra S.  |  First Impressions 
Rating:
2.0

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Russell S.  |  Overall Experience 
Rating:
5.0

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Malcolm J.  |  Overall Experience 
Rating:
5.0

Great place to keep stuff in times of transition.

John H.  |  Overall Experience 
Rating:
5.0

Andrea was awesome !

karen s.  |  First Impressions 
Rating:
1.0

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Tez W.  |  Overall Experience 
Rating:
5.0

The lady that helped me was great

Angela L.  |  First Impressions 
Rating:
5.0

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Dawn B.  |  First Impressions 
Rating:
5.0

Personnel was professional and helpful

Tez W.  |  First Impressions 
Rating:
5.0

Professional personnek

Tez W.  |  First Impressions 
Rating:
2.0

The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Karen W.  |  Overall Experience 
Rating:
5.0

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Nicholas K.  |  First Impressions 
Rating:
1.0

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

Annette W.  |  Overall Experience 
Rating:
3.0

great customer service clean facility, great availability

MATOYA T.  |  Overall Experience 
Rating:
5.0

Renting was easy, quick and professional.

Dyssie K.  |  First Impressions 
Rating:
5.0

Great staff. She was helpful and understanding. U-Haul as a company. Never again

mike m.  |  First Impressions 
Rating:
5.0

C ould not have had any better service or help in any way.

HARVEY W.  |  Overall Experience 
Rating:
1.0

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

bradford c.  |  Overall Experience 
Rating:
3.0

The storage units themselves are fine, but the customer service at this location is the worst.

Amber M.  |  Overall Experience 
Rating:
2.0

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.

melissa w.  |  Overall Experience 
Rating:
4.0

Casey was very helpful.

heather g.  |  Overall Experience 
No reviews have been submitted for this location.

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