Customer Reviews for U-Haul Storage of Renton

5520 reviews

453 Rainier Ave N   Renton, WA 98057
(W Of Renton Airport)

(206) 772-3106

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 772-3106

453 Rainier Ave N
Renton, WA 98057
(W Of Renton Airport)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSEPH Y. 
Rating:
4.0

Just keep doing what you do ,too satisfy your customer services and you will be just fine!

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Vera F. 
Rating:
4.0

Customer did not leave a comment.

T DANIELE O. 
Rating:
5.0

Great as always

ROLAND H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Jacqueline J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER V. 
Rating:
1.0

I am very upset because I told them I will return the van after the 5 hours and it will be tonight. The sales associate did not tell me there is a $20.00 after hour fee will be charge if you will not check out as per contract. The General Manager is not a nice person. Not a customer service oriented. I will not come back again here.

MOHAMMED ABDUL H. 
Rating:
5.0

Quickest U-Haul experience, and hard working staff. Thanks.

KARL T. 
Rating:
1.0

Worst Customer service I've experienced in a decade. Worker was unnecessarily rude. Zero service would have been better for the business. He was the type of employee that costs you a fortune as a business owner.

Gregory B. 
Rating:
4.0

Your website says the mileage charge is $1.19 per mile. We were charged $1.89 per mile. Be consistent and don't surprise people when the bill comes. Also, the check-in app didn't allow us to get the keys. Fortunately, the store was open. This doesn't reflect badly on the store.

Mark V. 
Rating:
5.0

Super swift check in and check out.... the staff seemed particularly considerate of my time, which I always appreciate. Fast, efficient, knowledgeable... and friendly to top it all off. Would definitely use this branch again or recommend it any time

FRANKLIN G. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T. 
Rating:
5.0

Quick check in quick check out. Friendly knowledge staff.

JOHANNA H. 
Rating:
5.0

Customer did not leave a comment.

JULIUS B. 
Rating:
5.0

Overall it was an excellent experience, I was especially impressed with the friendliness of the staff. I was a bit surprised at the final price, which was about twice what I expected.

Ben K. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

VINITA I. 
Rating:
5.0

Customer did not leave a comment.

LISA ANN D. 
Rating:
5.0

Customer did not leave a comment.

MONIKO P. 
Rating:
5.0

The workers were friendly

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE A. 
Rating:
5.0

Rough neighborhood but you guys are the only respectable business on the whole street. Keep it up!

WILLIAM ROBERT J. 
Rating:
5.0

Nothing

Mark C. 
Rating:
5.0

At this time we been coming to same location for at least a year with that being said nothing's to complain about.

DANNIE J. 
Rating:
4.0

Great service every time at Uhaul Renton. I'll be using them again. Quick and efficient service.

WALEED M. 
Rating:
1.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Keep it up

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

PASHA W. 
Rating:
5.0

Customer did not leave a comment.

Alberto G. 
Rating:
1.0

MANAGER WAS RUDE AND OBNOXIOUS!

DONALD S. 
Rating:
1.0

When a customer comes in and asks for a clear explanation of charges, before they rent the van, you had better give them a clear explanation. When a customer gets charged twice as much as they expected, they're likely never going to use Uhaul again. I just got charged $388 for a van rental that would have cost me $150 from Home Depot. I'm so unhappy today.

GEOFFREY H. 
Rating:
3.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
5.0

Make sure there is gas in the trucks by putting some in them not by looking at the gauge BAD BUSINESS

Ed W. 
Rating:
4.0

Customer did not leave a comment.

Luke D. 
Rating:
5.0

No comments or suggestions for improvements. Keep up the good work and great customer service. One more thing to add, i was in and out within 15mins

SHERRIE H. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO O. 
Rating:
5.0

Customer did not leave a comment.

RACHEL I A. 
Rating:
4.0

Great service.

WALEED M. 
Rating:
5.0

Very competent and friendly staff.

GEORGE H. 
Rating:
1.0

When you rent a 9 foot trailer, please tell the person it is only 8 foot 8 inch. Otherwise they will drive to the destination and the pallet will not fit and they will have to drive back to U-Haul to return it... Only to be told they still have to pay for the unused trailer

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

TOMER R. 
Rating:
1.0

Customer did not leave a comment.

Alexander R. 
Rating:
1.0

The manager was rude, obnoxious and overbearing. So, if that’s the experience uhaul wants to provide its customers then you did a great job!

DON S.  |  Overall Experience 
Rating:
1.0

I was in the store at 630 and my rental was due at 6pm but I had to do check out online. That's was bad business. The truck said it wasn't brought back at 1/4 tank and said it was 1/8. If an employee drives the truck around to park it, that runs mileage and I was charged extra. I would not recommend this Rainier avenue store to anyone!

PHILLIP B. 
Rating:
1.0

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Dustin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

OLABODE B. 
Rating:
5.0

Horrible experience with online. Changed locations on me without communication. Joshua asked me several times for photo drivers license. I was left on chat for extremely long time. Then, gone. The staff at physical location saved the day. I was very upset. Bottom line, online sucks.

Rhonda H. 
Rating:
4.0

Customer did not leave a comment.

Ernest S. 
Rating:
1.0

Horrible experience, staff lack of own policy. Manager David very unprofessional and classless. Customer service who handled call forgot about important details. The only saving grace was John. If he was smart he would leave uhaul before he learns to be horrible at customers service. Never again!

ROBERT EDWARD V. 
Rating:
5.0

Dropping off was super easy and quick. The people here are nice and helpful!

Gerardo Z. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
1.0

Customer did not leave a comment.

CRYSTAL W. 
Rating:
5.0

,

DAVID K. 
Rating:
5.0

Brion and his team are terrific! I have been getting boxes and

HARRIET C. 
Rating:
5.0

The staff are incredibly friendly, knowledgeable, and flexible. I enjoy interacting with the employees here (I've been there four times in the past week and left with a smile on my face each time)! I have no negative feedback at all.

MORGAN ELYSE C. 
Rating:
5.0

Systems should be more efficient for employees to do their jobs. In spite they managed to remain calm and helpful as much as possible. Very professional staff, could smile more, but I understand.

Gentry W. 
Rating:
5.0

Customer did not leave a comment.

MARCEL J. 
Rating:
3.0

The fuel level was 1 millimeter below 1/4 tank and I returned it with the fuel gauge 2 millimeters above 1/4 tank but I was charged over $7 for gas. The final bill was a lot more than I expected to pay and final sale quotes from Budget ($147) and Penske ($155) for the exact distance and same service only show that Uhaul is a bit too expensive and will not get my business next time.

MICHAEL L. 
Rating:
3.0

I find it ridiculous that you don't prorate storage units.

Christine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLI M. 
Rating:
5.0

Customer did not leave a comment.

Yelena R. 
Rating:
1.0

They run your cards when they are not suppose to, threatens customers with collections and sending the police after customers. This is all before you even return the truck. then when you do return the truck have receipts paid in full they continue to run your card for weeks after.

SHANNON E. 
Rating:
5.0

Easy pick up and return

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

ZELALEM M. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY A. 
Rating:
2.0

Stood in line for an hour to complete the rental due to staffing. Hourly movers standing around waiting on me to get back to load the truck. The truck had an 1/8th of a tank of gas, so I had to put more miles on the truck just to go put gas in it.The contract said bring it back with a 1/4 tank. I asked for an adjustment on return time to compensate for the wait time to rent it, counter person balked.I had the truck back early anyway. While this location is closest to me, the wait time to rent is always long - and though I have rented here many times, they ALWAYS have to re-input my information which also takes time. This info should be in the system. If you can e-mail me surveys and reservations, it must be in there. When you rent vehicles by the day or by the hour - and you pay by the mile for use- timing and readiness is important. Next round, I try a different rental.

TONJA E. 
Rating:
4.0

6x12 trailer was pretty old and beat up, but it did the job for our short trip. The highlight was Will, the asst. Manager. On a busy Sunday morning, short staffed, he was curteous, professional, very detailed and even handled an overloaded lobby during COVID with polite professional request to keep the lobby clear of friends, and only primary people needed to be inside. Really great job, and called an employee who apparently didn't know he was late while handling my transaction. Didn't miss a beat with me, told me what he was doing, and then his interaction with the employee was positive, non-judgmental, and all around a good leader for your team there. Said he'd only been there a week. Hope he lasts.

STIRLING D. 
Rating:
4.0

Website is cumbersome. Trailer ratchets for wheel straps rusty. Right rear parking light not working properly. Brake and turn signal worked fine on it.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Your place was great and it was really convenient to where I was needing to rent a truck for a few hours to help with a move. Nice staff, and the truck ran great.

WILLIAM H. 
Rating:
1.0

The dude that was there on 1/12/21 around 2 pm was rude and ordering me around on how to backup to park the transport car at a specific spot. I was struggling because I don't have experience backing those things up and I could see this fellow getting upset and shaking his head I rolled down the window and told him that I didn't like his attitude and asked him why couldn't I just leave the rental anywhere there but he just left on to some other costumer that was there. I ended up backing up easily by myself like he wanted he was doing more of a harm than helping

daniel M. 
Rating:
1.0

Employees charged me for 3 days when I only had the trailer for 1.5 days, after Employee tried to rush me and have me return the trailer before I was done using it.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN T. 
Rating:
5.0

Customer did not leave a comment.

VERNER A. 
Rating:
5.0

The check in and drop off workers were both polite and helpful

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

KELLY E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

NIGATU G. 
Rating:
5.0

At my age 67 they worked with me and I thank u guys

JOYCE B. 
Rating:
5.0

Customer did not leave a comment.

KENNEDY T. 
Rating:
4.0

There was a used Dental Floss Pick in the cup holder when I received the cargo van. Other than that the experience was smooth, sanitary and seamless.

STEVEN JEFFREY H. 
Rating:
3.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

MOLLY F. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
4.0

Customer did not leave a comment.

JANELL R. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Everything was perfect. Thank you for making moving so easy and your customer service was perfect.

ROBERT LEROY B. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer service was excellent. The employees were kind, patient, helpful, and pleasant.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Aaron V. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY LEWIS N. 
Rating:
2.0

Rude person. Made me park the trailer myself without asking if unfelt comfortable doing so which I wasn't. It was mortifying trying to back up a trailer for the first time.

James John T. 
Rating:
5.0

Customer did not leave a comment.

Melody D.  |  Overall Experience 
Rating:
5.0

It was a great time while it lasted. I had no issues with this storage facility.

SHERWOOD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAN B.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and actively trying to help and offering help.

Martin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ceri s.  |  Overall Experience 
Rating:
5.0

Great service at each location. Renton location so friendly and helpful. Major kudos

Bryce R.  |  First Impressions 
Rating:
5.0

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Kiernan E.  |  Overall Experience 
Rating:
5.0

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Laura P.  |  Overall Experience 
Rating:
1.0

Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Shari T.  |  First Impressions 
Rating:
1.0

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡

patricia c.  |  Overall Experience 
Rating:
3.0

personnel are always accomodating

Edward S.  |  Overall Experience 
Rating:
5.0

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Tim b.  |  Overall Experience 
Rating:
4.0

I didn't deal with them much, but they were friendly and easy to discuss details with

Matthew S.  |  Overall Experience 
Rating:
5.0

Very good staffs

Dean S.  |  Overall Experience 
Rating:
3.0

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

David F.  |  Overall Experience 
Rating:
5.0

Very awesome staff!! I would come to this uhaul everytime!!

Krystal G.  |  Overall Experience 
Rating:
4.0

Everything went smoothly.

Sebastian P.  |  Overall Experience 
Rating:
5.0

People went out of their way to be helpful!

lorraine p.  |  Overall Experience 
Rating:
5.0

Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!

brian d.  |  Overall Experience 
No reviews have been submitted for this location.

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