Customer Reviews for U-Haul Storage of Renton

Rating:

5.0

Thank you guys so much. Car died in parking lot even gave me a jump appreciate y’all

Rating:

5.0

the associates came outside to greet me and direct my trailer back up, while i was just pulling into the lot. Wow what great service guys, at about 5:15 pm.. The check in guy was nice too at about 11 am. trailer worked great and in great condition. I will use again.

Rating:

5.0

The Person who checked me in is Superior. What a professional. Thank you U-Haul.

Rating:

4.0

Pick your head up and greet your customer.

Rating:

5.0

The person who we dealt with who I believe is the manager was extremely prompt, kind and truly cared. He deserves a raise.

Rating:

5.0

The manager Malu was outstanding. Helpful and fast.

Rating:

5.0

The gentleman who helped us out was incredibly patient and kind, even though we had repeated uneducated requests and questions. The return went very smoothly, which I am particularly thankful for as I had a tightly scheduled morning and we were able to stay on track even though the morning crew was quite busy!

Rating:

4.0

The trailer was functionally in very good shape, but the floor was not clean. There were a couple of bolts, a clip, a small amount of caked on dirt, and remnants of oil on the side bad enough that I would want anything fabric coming in contact.

Rating:

1.0

The vehicles need to be serviced by a technician prior to long drives. I had too many warnings pop up on my vehicle which caused massive delay. No person who rents from U-Haul should ever be responsible for magically knowing all the additional equipment they rented must be taken for the store and loaded themselves. Also, as I sat folding all the moving blankets I thought, “well…isn’t it nice I’m preparing the truck for return, but U-Haul doesn’t have to prepare the truck for me to rent it.” This was a terrible experience. The workers at the Renton store were kind and professional. But the U-Haul rental process, experience, and lack of a technician showing up to fix my truck on the side of the road was absolutely terrible. I asked for a 50% discount on my rental. I’m still frustrated and think U-Haul should have done more. It made me feel like I could have rented from a ma and pa shop and had a better experience. That should make you as a business feel as frustrated as I do.

Rating:

4.0

Everything was great. Staff was friendly and welcoming. The wonderful lady whom helped me... made sure i understood the proper procedures on gaining access to the building. Walked me over there and made sure i got it. (The process is not hard at all, just knowing one keypad/kiosk is for the door and the other is for authorization). I had a terrible day yesterday, nothing i was trying to get done was getting accomplished. Until i stepped foot on that uhaul facility. Service was great. Thank you again.

Rating:

5.0

Excellent service, professional and very friendly and accommodating

Rating:

2.0

No gas in vehicle, vehicle ran terrible. Office personnel sat on his phone until the woman asked him to help me. A rambunctious child sat up front center counter playing games yelling to his tablet, to much going on.

Rating:

5.0

Had the best experience renting from this location. Agent was kind and knowledgeable and drop off was a breeze. Couldn't have asked for an easier time.

Rating:

5.0

The staff at the Rainier Ave Renton location are consistently professional, friendly, courteous. The computer went offline and the young lady didn't miss a beat. She was fast! Always a pleasure when I visit any Uhaul.

Rating:

5.0

We took the equipment having only 67 miles on it and it had not been cleaned but the manager and the agent that helped us where friendly and they also gave us a discount on the rental and he gave us some blankets and dolly to use

Rating:

3.0

Dropped off afterhours.

Rating:

5.0

Best location I've ever been to and I run a moving service! These guys are to notch

Rating:

5.0

Staff was extremely friendly and knowledgeable. They went above and beyond to help me out. By far the best customer service experience I've had in a long time.

Rating:

4.0

Great service. Dirty truck upon getting it.

Rating:

1.0

El señor que nos atendio fue muy agresivo se Porto muy mal hasta la policia llego golpeo a mi esposo no fue correcta la aptitud

Rating:

1.0

I’m updating my review because after the complete fact after I returned the truck, they said I needed to pay all these charges, which is absolutely ridiculous. I have been fighting with the U-Haul people about this. It feels like the old baiting switch to me. Never will I use U-Haul again!!

Rating:

5.0

Great customer service. I dealt with two people behind the counter and both were courteous and informative. Made the entire experience easy for us.

Rating:

5.0

Such terrific service. The person who helped me was helpful and friendly and professional. I will happily return to this location to rent equipment.

Rating:

5.0

Don’t charge 25 dollars for a cleaning fee

Rating:

3.0

I did return the equipment and they charge me an extra day! Could I be charge only 4 hours?

Rating:

5.0

Great. Service !! Refreshing Good. Employees there

Rating:

5.0

I have been in customer service for 4 decades and Jonathan and Ronisha were extremely helpful to make sure I had everything I needed to tow my car!! I will come back if I need to rent anything that you offer. Thank-you again for your excellent service!!!! Regards, Billy Spaulding Bandleader The Soulful 88's thesoulful88s.bandzoogle.com

Rating:

4.0

I was asked to drop off at a location more convenient to UHaul which added 20 miles to my trip from where I originally wanted to drop off. And then charged me for the extra miles. Not worth it.

Rating:

5.0

Employees were professional, respectful, and overall Excellent! They seem to be short staffed but provided excellent and friendly customer service! Thank you,

Rating:

5.0

The General Manager assisted me and he was professional, courteous, and efficient!

Rating:

5.0

Always courteous and professional

Rating:

5.0

Your staff was awesome

Rating:

4.0

We had reserved a 15" truck along with a furniture dolly and regular dolly along with 12 blankets. When I went a picked up the truck they only had 5 blankets and no dolly's. That made the move very difficult. When you make a reservation everything should be with the truck that you reserved for the day. The people there were friendly and apologetic. But that does not fix the issues with no dolly's and blankets we had reserved.

Rating:

5.0

Nothing at this time. Everything was great thanks

Rating:

5.0

No need to to improve very patient great great great personality

Rating:

5.0

Excellent & quick service!

Rating:

5.0

Staff was awesome. Super helpful and responsive. The truck transmission and gear shift was a problem, but overall the truck was clean.

Rating:

5.0

Super helpful and friendly staff! Thank you!

Rating:

5.0

The manager is awesome. Very knowledgeable and fast service. Thanks !

Rating:

2.0

When I pulled in the gas gauge appeared to be the same position it was when I had lpulledI didn't go very far, 14mi) Evidently the meter had moved a little bit after the employee started it. I'm now getting a $40 charge that I was not prepared to get for the $3 in gas that I didn't realize it needed. Had I seen the gauge I would have definitely put that money in. When I called the location and they informed me of this they didn't seem to care that they just took my gas money to make it to work for the rest of the week. I asked if I could come drop off a gallon of gas and they just told me there's nothing they can do and it's already been processed. No empathy or willingness to work with me.

Rating:

3.0

I was not told that the moving blankets were to be returned and assumed they were to be recycled. The truck also gave me intermittent mechanical issues the entire drive from WA to Vegas

Rating:

5.0

The manager was wonderful. The van was not. There was a smell of gasoline in the cab that became more noticeable throughout the day. By the evening, we suspected a fuel leak and weren’t comfortable driving the van back to its original location. Roadside assistance was quick to tow for us. Overall, while there was above average customer service, feeling like we may have been in an unsafe situation would make us think twice about renting a U-haul again. We’ve never had an issue with the equipment outside of Washington, but the vans here seem very, very rough - despite low mileage.

Rating:

5.0

I've never had a bad experience with Uhaul, but this was literally the best experience I've had. Everyone was cool and easy to with with. Everything went smooth and everyone I worked with was professional 👌

Rating:

5.0

Service desk was great, smooth transaction and very helpful.

Rating:

4.0

NOTHING AT ALL - THANK YOU SO MUCH MALU FOR YOUR HELP! BLESSINGS.

Rating:

2.0

Place was under staffed( person working was nice but had 7 people in line) no where to park returning vehicles without blocking everyone.

Rating:

3.0

The lines were way too long before you get help from an associate that was dropping off and picking up

Rating:

4.0

The inspection for the vehicle shoyld be customer friendly. Had a tough time to liad pic.

Rating:

4.0

Your agent was great! It was very busy and she was by herself but boy can she can hustle! Very professional, efficient and friendly!! I'm sorry, I forgot her name!!

Rating:

4.0

I had a great experience. The place seems to be a little under staffed. The wait was longer than expected but the office staff was working hard as she could.

Rating:

5.0

I appreciate the service I was given and the professionalism that displayed and specially during a time when it was full and she ( forgot her name) got through it in and out.

Rating:

5.0

They front desk woman at renton location....AMAZING...she was there in morning when picked up and helped with drop off...she was best customer service ever....give her a raise..will rent again because of her thank you

Rating:

5.0

We had awesome service !!!

Rating:

5.0

When I can (and nearby) I always rent from U-Haul of Renton on Rainier Ave. North. Their vehicles are great as is their customer service. Thank you

Rating:

5.0

Nothing as the staff was very professional and informative. The equipment was top class.

Rating:

1.0

I experienced really poor customer service. The attendant did not bother to show me where the vehicle was parked. I had to find it on my own. Customer parking is up the hill and in the back, not accessible. I would not recommend this location and service under any circumstances.

Rating:

5.0

I'm sorry that your petro is being siphoned, locking gas caps? Excellent customer service!

Rating:

5.0

Great!

Rating:

5.0

Good customer service. As always, lines are a bit long even with a reservation. Good equipment too.

Rating:

5.0

Excellent personality 👌 👏 👍 🙌

Rating:

5.0

Excellent service and comfort thank you

Rating:

3.0

A few things were ruined that were in the unit due to it not being insulated.

Rating:

4.0

Great facility and great staff. Crystal was a joy to deal with and made the whole experience pleasant!

Rating:

2.0

They charged me after I requested to cancel and then charged me a late fee. I called and they resolved it but still annoying because they neglected my cancelation request.

Rating:

4.0

Crystal was very attentive and helped immensely with the move in process. Was very satisfied with move in process other than the online app which is slow and not easy to navigate and too many hoops to jump through

Rating:

3.0

The customer service was so slow

Rating:

2.0

My unit was at the farthest edge, and farthest back on the property. Not a problem itself, but access to my unit was blocked by another U-Haul truck that was out of service and left to sit on the back of the property--right in front of my unit. The person who showed me to the unit said he would check on getting the truck moved, but never came back. I was forced to navigate around the truck through mud and gravel in order to move items in.

Rating:

3.0

Several times, the door was locked. One time had to wait over 30 minutes to get in. Wasn't happy that there were no carts available 90 percent of the time that I needed one.

Rating:

2.0

Not enough staffing no guidance with the new employees waited almost 2 hours just to get the rental at the first location. 2nd location when I use the storage unit new staff was not guided by older staff or experienced staff and didn't know what to do for the storage unit the 3locatin drop off was perfect all for 1 month free

Rating:

3.0

The staff was awesome, super helpful and quick, which was amazing given the number of people as compared to staff. My only comments are there is no lighting in the storage units and wood made me nervous about potential critters etc. moved to new tukwila facility. Thanks again to the staff!

Rating:

3.0

My rating is because they keep trying to charge me when I paid 215.00 to use a storage from February 24-march15. Then I told the person on duty I was done with unit and it was cleaned then I get a attempt to charge my card 215 then got a email saying I'm getting charged that and a late fee.

Rating:

5.0

Everyone from beginning to end was very friendly, helpful and knowledgeable…and believe me this was not an easy move.

Rating:

3.0

The facility was good. More staff is needed. There weee several trucks blocking the unit. We had to walk quie a ways to unload our stuff. The reservation could not be found. Upon arrival I was told there were no units available. When I called in the morning no one answered the phone and the general UHaul phone answered said everything was ok to go. The manager and girl working there worked very hard to finally locate an available unit.

Rating:

5.0

Excellent customer service

Rating:

5.0

Stephanie was awesome

Rating:

4.0

This particular location In renting close at 7PM. Not a good time for me and what I do.

Rating:

4.0

The staff at this location was extremely helpful under difficult conditions. It took multiple call to the u-haul help line to get the computer to accept the space I reserved online. It took two days and more calls than necessary to resolve the issue.this was not a problem. With the location but an issue from multiple misinformation from multiple different help center calls and departments.

Rating:

5.0

Friendly staff. Was helped by a new trainee that was helpful. Great manager at the spot.

Rating:

2.0

The woman that waited on me at the counter was a poor representation of U-Haul customer service. I have been there several times since renting my unit, and never was I treated with such rudeness and disrespect. I will not recommend that U-Haul location to anyone.

Rating:

4.0

Very good location for business,communication could be before quoting the customer the price

Rating:

5.0

I have been a customer for a long time. I have always been treated fairly and respected.

Rating:

5.0

The Amazing and Knowledgeable staff was what kept me there instead of moving my belongings to a less expensive facility. And the entire helpful and friendly atmosphere, I will miss. Thank all of you for a great experience and take care. Valerie Walker

Rating:

4.0

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Rating:

1.0

The manager was rude, obnoxious and overbearing. So, if that’s the experience uhaul wants to provide its customers then you did a great job!

Rating:

1.0

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Rating:

3.0

I find it ridiculous that you don't prorate storage units.

Rating:

5.0

It was a great time while it lasted. I had no issues with this storage facility.

Rating:

5.0

Everyone was helpful and actively trying to help and offering help.

Rating:

5.0

Great service at each location. Renton location so friendly and helpful. Major kudos

Rating:

5.0

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Rating:

5.0

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Rating:

1.0

Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Rating:

1.0

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡

Rating:

3.0

personnel are always accomodating

Rating:

5.0

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Rating:

4.0

I didn't deal with them much, but they were friendly and easy to discuss details with

Rating:

5.0

Very good staffs

Rating:

3.0

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

Rating:

5.0

Very awesome staff!! I would come to this uhaul everytime!!

Rating:

4.0

Everything went smoothly.

Rating:

5.0

People went out of their way to be helpful!