Customer Reviews for U-Haul Storage of West Seattle

6,686 reviews

6343 35th Ave SW   Seattle, WA 98126
(@ Morgan St)

(206) 937-9320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 937-9320

6343 35th Ave SW
Seattle, WA 98126
(@ Morgan St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sarah S. 
Rating:
4.0

Better coordination of pickup time.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
3.0

UHaul did not allow me to drop off the truck at the location I was moving to. The result was a bill that was twice as large as it should have. Obviously I had to fill up more gas than I otherwise would have, and it also took longer to bring the truck back than it otherwise would have. I'm unhappy at the limitations that were put on my order. If you're unable to make accommodations for my rental, you shouldn't make me cover the cost of your inability to account for your truck at the destination I was moving to. I would prefer to have been reimbursed for the return trip, the gas, and zero late fee.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

The person who helped me was very polite and helpful with what I needed.

marc L. 
Rating:
2.0

The truck that I reserved was not available for pick-up. I had to drive an hour to pick up at the West Seattle location. I lost time with my movers and it started the move with my family on a bad note. Chris from transportation services called me to mention that I would be reimbursed $50 prior to payment for the problem. I have not been reimbursed and it has been 2 days later.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

tin V. 
Rating:
5.0

When I returned the truck the man was very helpful (this was after hours) the check in was great as well.

MICHELE H. 
Rating:
5.0

CHECK OUT WAS SUPER EASY. A YOUNG WORKER NAMED "JOE" GREETED US UPON ARRIVAL, WITH A VERY WARM SMILE AND QUICK TO HELP US.

brad R. 
Rating:
1.0

Customer did not leave a comment.

Anthony W. 
Rating:
3.0

Customer did not leave a comment.

Todd S. 
Rating:
1.0

I was charged for a TINY amount of missing gas that I thought I had filled. I was charged an extra $86 since the guy that inspected the vehicle said that I was supposed to refill it to 1/8 full, but I had filled it 1/16 full... it's ridiculous. I'm not even sure how to check the exact amount to fill in the first place. Price gouging at its finest. I definitely won't be renting from this location again.

Trey S. 
Rating:
5.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

Customer did not leave a comment.

Erich M. 
Rating:
2.0

The uhaul truck battery died while using this so I had to find a bystander with cables to jump the truck which took more time out of my schedule… and made me late for the return The compensation for this was not “charging me” for the extra 3 hrs over the agreed return time and not “charging” me for the fuel used which was probably $25-30 dollars not sure what the amount for the 3hrs would have been but I thought the rental was $19.95 a day I was charged for the miles used another $61 dollars for 43 miles apparently… So I had the truck for approx 6hrs and paid $121 for a vehicle that died and I had to get jumped and was worried of turning the truck off and not starting again..

Troy S. 
Rating:
5.0

Customer did not leave a comment.

trevor V. 
Rating:
4.0

Customer did not leave a comment.

joseph A. 
Rating:
5.0

Nathan was great and very thorough. He got me on my way quick.

Diane A. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Great experience. Wonderful customer service. They were taking care of people well after closing. Really appreciate their time and patience.

Amanda K. 
Rating:
5.0

The gentleman that did the check in for the van was extremely professional.

SHOSHANA P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Employee Karla-isobel (?) Turned my crabby into happy on arrival. Professional, caring, organized and smart. Big thanks to her care!

Cheryl C. 
Rating:
5.0

Service was exemplary, on pickup & completion of rental!

Victor L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

No complaints about this location, but U-Haul in general. We had a guaranteed reservation but had to go to three different locations this morning to get the equipment that we had reserved. The rep I spoke to told me I would get an email about the $50 rebate due to the guarantee & I still have not received an email. We wasted three hours this morning in Seattle traffic due to this.

Robin W. 
Rating:
5.0

Phat Ha was really helpful.

Jeffrey K. 
Rating:
1.0

Made reservations at Rainer St and my reservation was not available. Had to go to this location to get trailer. U-Haul wasted my time. Don't have fake reservations.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Erich M. 
Rating:
4.0

At checkout, I used your website to update the mileage to reflect the actual amount. However, after checkin, I was charged for the difference anyways.

sean M. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
4.0

Customer did not leave a comment.

Paula P. 
Rating:
3.0

Customer did not leave a comment.

Kenneth D.  |  Overall Experience 
Rating:
5.0

The truck was clean except for the windshield but the guy helping me gave me cleaner and a rag to clean it. He was going to clean it but we were in a hurry to get on the road.

Michael K. 
Rating:
5.0

The young lady that helped me getting the rental was very polite and very nice.

marc L. 
Rating:
5.0

Customer did not leave a comment.

Tumenjargal C. 
Rating:
5.0

Staff were extremely helpful and answered all of my questions.

Katie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

Customer did not leave a comment.

Frederick N. 
Rating:
3.0

I was told I had a full tank of gas - I drove the van 4 miles and had to fill it with 6 gallons of gas. I told the woman checking me in and she just said, “Well, the rental only came out to about $39 and that's pretty good.” In reality it cost a heck of a lot more since I paid almost $30 in gas. Not impressed and the car also needed an oil change. I prefer not to business with companies that are not honest.

Collin W. 
Rating:
3.0

Not sure what happened, but I drove a total of 28 miles, but in $15.00 of fuel and was told that the tank still had less than when I picked up. I know this to be untrue! The service however was very good and polite. Not happy about the over-charge

Patrick W. 
Rating:
5.0

loose wires on radio and it would shut off when going over bumps in road, but the truck did look well used and did what I need it to do

Daniel L. 
Rating:
5.0

The person who helped me with my return was amazing. I think he's name is Pat Ho or Phat?

Chee C. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
1.0

Customer did not leave a comment.

Shawn T. 
Rating:
5.0

Customer did not leave a comment.

Shanika D. 
Rating:
1.0

What is the point of “reserving” a truck with a company when they don't follow thru on having a truck available on the day and time it's needed! and inconveniencing five people who are ready to help?!!!! Legally UHaul needs to your “Reservation Guarantee” of a $50 credit when a truck is reserved and not delivered! Otherwise it's false advertising!

David L. 
Rating:
5.0

Great service, friendly staff and efficient.

Milo M. 
Rating:
2.0

The paperwork they gave me did not match the mileage on my vehicle, so when I had to drop off after hours I had to guess on mileage. After hour drop off was not user friendly. It took too long.

Jeff A. 
Rating:
5.0

The parking lot is very cramped and there's little to no space for customers

sandra S. 
Rating:
5.0

The staff was knowledgeable and very helpful

James M. 
Rating:
5.0

Carla was great.

greg M. 
Rating:
3.0

Customer did not leave a comment.

JOHN G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BEHRANG D. 
Rating:
5.0

Customer did not leave a comment.

robin G. 
Rating:
5.0

Everything went smoothly which was great since I hate moving and hadn't done so for 23 years. Would recommend to a friend.

rick C. 
Rating:
4.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
1.0

Staff and manager provided incorrect information and I had many issues with the entire process. In addition I was over charged for the trailer. This location is the worst!!!

Behnaz V. 
Rating:
5.0

The staff here is always really friendly.

Mark W. 
Rating:
3.0

Clean vehicle. Biggest location in this local neighborhood area, so most services offered. My pick up was delayed multiple hours due to two red bars. You can tell this happens often since staff apologies for the issue, but there is no sympathy.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Deanna O. 
Rating:
5.0

Friendly and helpful staff!

Sandra T. 
Rating:
3.0

Customer did not leave a comment.

Cierra C. 
Rating:
5.0

Customer did not leave a comment.

Owen M. 
Rating:
4.0

The only improvement I can suggest is easier access to communicate questions.

Nevada W. 
Rating:
4.0

The 10' truck served my in-town needs. However, I would be concerned if I needed to use this truck for a long-distance move. The truck is very old, a bit beat-up, and a rough ride. Nevertheless, the enclosed truck bed was very clean and dry, making that space perfect for hauling my belongings.

JerryD R. 
Rating:
4.0

Make sure the vans are gassed up right away, so customers don't go there on a Saturday morning to have the vans on empty. All in all though, everyone was friendly and service was better than other times.

David S. 
Rating:
5.0

After 12 years of doing bussiness off and on with UHaul they can trusted.

Karl N.  |  First Impressions 
Rating:
1.0

Disappointed in Uhaul operations more so than the folks at this location. My rental had two components: truck and U-boxes. The truck was clean and worked well. The u-boxes were a shitshow - and this isn't the first time i've had a terrible experience with u-box logistics. Here's what went wrong: 1. why do i (the customer) have to call ahead of time to make sure my boxes are at the location i've specified in my online reservation? I made the reservation, so it's Uhaul's responsibility to make sure ALL the boxes are at my location and ready to go. I shouldn't have to babysit your ops team. 2. Only 2 of the 3 boxes i reserved were at the location and thankfully we only needed 2. 3. The only person at this location who is forklift certified was the assistant manager (Karla) who took time from her day off to drive to the location and load/unload my U-boxes. Poor poor planning/training on Uhaul's part. Why isn't everyone forklift certified? You're impacting both customers and employees by relying on a limited number of folks (in this case 1 person) to enable a successful u-box experience. Karla saved the day, but I'll probably never use U-haul again since this was the second time in a few months that the U-box experience was so painfully disorganized. Get your shit together.

James F. 
Rating:
4.0

Not location specific - but U-Haul needs to get rid of the misleading "starting at $19.99" messaging. I've never rented a U-Haul for less than $100, and it's always a bad feeling experience to see the $140 bill in person when you're quoted $35 online.

Danielle C. 
Rating:
5.0

easy checkin. very efficient check out. very competent on both ends. nice work.

Michael S. 
Rating:
1.0

We got to the facility and the unit size I wanted available was $20 more than the advertising right behind the register wall. They shrugged it off saying that was the old price. When we discovered the unit access was not ADA accessible (I have Multiple Sclerosis) we asked to move into a unit I could easily access and explained that I cannot do stairs. She picked out an ADA accessible unit, even though it cost more I reluctantly agreed. She ran my card for $131.16 I went to make sure I could access unit. and when I finally found it, the second unit was already rented and locked. At this point, I was exhausted and frustrated. I was angry that these employees seemed to be completely indifferent or lazy. They said they thought I wanted to add another unit and that is why I had to wait for a refund. Waiting for this error made me have to borrow money for another storage uniting West Seattle that was bigger, cheaper and actually vacant. They honored the sale price and my stuff is now in a different West Seattle facility. I tried working with staff but I was brushed off. Unacceptable.

Heather H.  |  Online Move In 
Rating:
5.0

Picked up a 15' rental truck on a busy Saturday morning. U-Haul staff was friendly and got my checked out quickly. The equipment was clean and ready to go. When I returned, U-Haul staff checked me back in quickly as well. All went great and this is the second time I've rented at this U-Haul and both times the experience was great.

Ami M. 
Rating:
5.0

All went well. Check out & return were quick and efficient.

JOHN W. 
Rating:
5.0

Your computerized late turn in form is NOT user friendly. I basically went nuts because it kept telling me my ending mileage was lower than my beginning mileage, even though it showed that I had driven the vehicle 19 miles. Thus i foundThe check in procedure to be. very frustrating

Joe M. 
Rating:
5.0

My truck made a crazy loud sound the entire drive. Felt as though it was going to break down...it was clean and employees were very nice and professional however

Erin D. 
Rating:
4.0

It seems that you were quite understaffed on the morning I came in to pick up the truck.

Robert B. 
Rating:
3.0

The truck was in bad shape with interior and exterior damage

David S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

I was told I could drop off my truck at any location. This location was closest to my destination so I drove there. The person behind the counter( in training I learned) never stood up, never removed his sunglasses and told me I had to go to another location 10 miles away the would be closing in five minutes. He couldn't care less about customer service. Finally Phat came over and made some phone calls and I was allowed to leave my rental. Phat went above and beyond to help me to resolve my problem. Phat had never had to deal with my situation before but took the initiative to find a resolution. He is the kind of employee Haul needs to keep around. Thank you Phat. Loren Sessa

Loren S. 
Rating:
2.0

First of all I asked for a cargo van and I got a van regular style not the cargo van style. Second of all the person that took my walk in messed up on the vehicle he was going to give me so he didn't hand me any paperwork he just gave me a different key that didn't match the paperwork that he had that he kept. He said he would just send it. So I just drove away and I didn't have any paperwork or anything. Text message regarding the vehicle was sent to the wrong phone number so I didn't get to deal with any of those issues with looking at the photographs of the car before I left. The gal that came out to help me in the evening that received the vehicle was great but I think that this whole thing was ridiculous I never agreed to any previous damages or anything of the sort because I was given very little in the way of verbal instruction and I did not get any text message or email until well after I had left

Cammie O. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
1.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

My experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. This location is old and needs to be updated. I felt my items were safe and there was an alarm there. It was also very hard to get through to them on the phone.

Brenda P.  |  Overall Experience 
Rating:
3.0

I would recommend it if you need a truck in West Seattle. The parking lot is really small and has tight parking if any is available. My experience with this location was average except for a young man named Gavin who was polite, understanding, and went out of his way to be as helpful as possible. I was called the day before to say my truck size would not be available and had to downsize. The person who called me did not tell me why but when I got there Gavin explained and apologized for the inconvenience.

Brenda P. 
Rating:
5.0

While the Uhaul dealer was great, the traffic control was poor! When I called the traffic control number I was told Chris will call you back that he just stepped out. Never returned the call (unprofessional).

John K. 
Rating:
5.0

No improvement needed. Everything was great from making the reservation in person, picking up, and checking back in.

PAMELA D. 
Rating:
5.0

The return of equipment took a long time due to staffing issues. Many customers were sighing heavily.

Gabriel D. 
Rating:
5.0

More furniture follies available, please :)

Richard M. 
Rating:
5.0

The person who helped me check in was friendly and helpful! Great customer service

Chrystal A. 
Rating:
4.0

Customer did not leave a comment.

JerryD R. 
Rating:
5.0

Store manager was great, very helpful.

Thomas H. 
Rating:
5.0

The employees were all very friendly & professional.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
3.0

I chose the online check in and check out method and didn't realize how laborious it would be. The website interface was not intuitive, and I am a millennial, so I know how a well-made website works. I understand the security of it all and needing to ask a lot of questions and have back up contacts, but that was so extra. The website at times did not work, so I ended up having to go I side to talk to someone for help. They were judgey and not helpful. Seemed very uninterested in my experience and seemingly thought my questions were dumb. And then they didn't direct me to where the truck was or how to tell which truck was mine. Overall, website and staff I encountered at this location were not great.

Christopher J. 
Rating:
4.0

The truck was not well maintained. I reported an issue in the drive train, hopefully it will get some attention. The location itself was clean and well organized, friendly staff. I'm pleased with the rental overall, apart from the mechanical issue with the vehicle.

Glen M. 
Rating:
5.0

Customer did not leave a comment.

Adrian A. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

I was very happy with the person who help me throughout my day she was very respectful and helpful

felisha K. 
Rating:
5.0

Staff was great! They were friendly and quick. Took great care of us!

Alexander M. 
Rating:
4.0

Customer did not leave a comment.

Scott R.  |  Overall Experience 
Rating:
3.0

No parking anytime I have gone. Hard to unload vehicles.

Steven P.  |  Online Move In 
Rating:
4.0

The employee was very helpful, but the place seems short-staffed overall. They need another person to help out, so wait times are less.

Claire B. 
Rating:
5.0

Since there is not a lot for customers to use, you should note that they will have to find off-lot parking if they have a vehicle.

Jennifer R. 
Rating:
2.0

One light was out, the person assisting with trailer lacked knowledge, the location is in a very crowded lot trading to maneuver a full size suv with and vehicle transporter is not easy

Pedro S. 
Rating:
4.0

Truck was old and in horrible mechanical condition. The steering wheel was about 29 degrees off, clear indication of a lack of maintenance and damage to suspension and alignment.

Youbirt A. 
Rating:
5.0

Customer did not leave a comment.

kamesha p.  |  Overall Experience 
Rating:
3.0

Could use some more lighting above the actual unit, but other than that it was good. Staff was super friendly and respectful.

Susan D.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and professional. The process was easy and met my needs.

MORRIS L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John F.  |  Overall Experience 
Rating:
1.0

I closed my account and I'm still being harassed

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM S.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to work with.

Gretchen G.  |  First Impressions 
Rating:
5.0

Friendly helpful and respectful staff.

Randall F.  |  First Impressions 
Rating:
4.0

The only thing is there is no ramp for upstairs units and no elevator so if you have an upstairs unit you have to carry everything down steps

Kayla J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHEN K.  |  Overall Experience 
Rating:
5.0

Would be helpful to have access after hours

MICHELLE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
1.0

Be careful you will go into lien after 30 days and then auction after 60 days.

Kiarra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARBARA S.  |  Overall Experience 
Rating:
5.0

Very friendly and professional. I love the unit. Very clean and convenient.

Mikko S.  |  First Impressions 
Rating:
2.0

Units are Betty very small. Couldn’t even get into the unit had to wait till the next day. They bid t until the access door.

Judy D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Darryl B.  |  Overall Experience 
Rating:
1.0

The description for my unit is misleading. I only reserved this unit because the listing said there’s an elevator to my unit. I still have to use stairs. There is also a rat trap in my unit. The trap says not to move it. Clearly, not too ideal for a 5x5 storage unit to have valuable floor space taken. I will be writing reviews on google and Yelp regarding this.

Tyler G.  |  Online Move In 
Rating:
2.0

Vacated the unit after about a week but the attendant was unable to tell me if I could be prorated for my short stay. Charged an extra $100.00 in Albuquerque due to lack of planning by Uhaul to have the unit at the agreed upon location.

Chris V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Reed was accommodating and friendly. Went above and beyond to find solutions for our needs.

Amy P.  |  First Impressions 
Rating:
5.0

Everyone was helpful, friendly, and professional. The general manager was understanding and compassionate with the customers.

MICHAELENE T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sodonia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clifford c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed K.  |  Overall Experience 
Rating:
5.0

Mr. Herald Silvernail was very experienced in managing that facility. I was in a hurry and they rose to the occasion. Very accurate and professional team. Thanks for helping me with my storage needs. Greg T. Sankey

gregory s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REED RICHARD J.  |  Overall Experience 
Rating:
5.0

regarding my ranking of no on question y (recommending) u-haul storage - i would totally recommend based on Q1 thru Q5, but in my situation the rank is solely a cost reason. $194/mo is high for my needs (i really don't care too much about the contents anyway, and locker is bigger than necessary).... If it wasn't a free offer for the month, i would have had to find a much cheaper alternative.

Michelle G.  |  First Impressions 
Rating:
1.0

For no reason they always had a lock on our storage unit when I ALWAYS paid on time. The original worker I talked to said that paying on the day it was due meant it was late (excuse me?), another coworker over heard this and told him that wasn’t true and they shouldn’t be locking our things. They got into an argument in front of us. Every time we had to have them unlock our unit they took their time and made us wait around 30 minutes. When we checked in with our key card the alarm guaranteed would still go off every time, but also no one ever checked on us when it did go off, so the staff just truly doesn’t care or checks on anyones unit when the alarms go off. The automatic lights turn off after 2 minutes, so when we were in our storage unit we would have to run down the hallway every two minutes for the lights to turn back on. The layout was terrible and was impossible to quickly get our things since there was no ramp to roll our things down from the second floor with. We had to carry our items to the bottom of the stairs and then wheel them to our car. On our last day there, there was one worker who was in charge of the storage units and she has been the only helpful worker for the few years I have had to use this facility, I wish I got her name (but it is whoever is in charge of storage currently (9/27/21)) and she is the only one who seemed to follow any process or protocol. When she tried any protocol it seemed all the other co workers there were “too cool” or maybe just high, and would get in her way to do the right thing. She asked the red-headed guy with the beanie behind the counter if anyone did a final check on our storage unit, and he replied “whatever they’re just going to sign.” The thing was, we were waiting at our unit for someone to come check because they said they were sending an employee to do so, after waiting 30 minutes a different worker came up to tell us we had to move our car because they needed it for a truck (even he was abrasive, and did not wear a mask and we had to ride in an elevator with him.) On our way back up to move our car is when the red headed employee just told us to sign, so we were very confused that he made us wait 30 minutes next to our unit at all just to sign a paper that our unit was “checked.” This is the most unprofessional establishment. But you know that already.

Hillary K.  |  Overall Experience 
Rating:
4.0

The unit itself had zero light so we had to use flashlights or phone lights to see our contents. The service from the two GMs we worked with during the 11 months experience was very good. Always responsive and willing to help. Will recommend to my clients for sure.

Tonya S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennie B.  |  Overall Experience 
Rating:
5.0

awesome humans, thanks so much

Gavin H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

paul n.  |  Overall Experience 
Rating:
3.0

Move in was very easy but little information is provided as to where you need to enter. It also states vastly different hours on the website than reality. It was a major consideration when renting the unit only to find out it is limited to business hours, not the stated after hours access. I feel deceived and therefore do not feel I should be paying as much as I am. It is much harder for me to use this unit without the stated hours. I may need to take my business elsewhere as a result.

David E.  |  Online Move In 
Rating:
5.0

My only problem is that when I went to move out after I had cleaned the storage locker out and it was move in ready for the next tenant I ended up having to pay for another month even though it was the third and my bill is due on the third or else I would be sent to collections so now I’m stuck with an empty locker, so if I’m moved out and it’s ready to go why would I need to pay for another month please tell me that? thank you,

Kelly K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY J.  |  Overall Experience 
Rating:
4.0

Overall experience at the facility was great. The negative is that I had to drive there to confirm/'rent now' for the booking. The online system only 'reserved' but not guaranteed the booking - that felt misleading and created a sense of unease had I not followed up prior to the date I expected my reserved two storage units to be available. The gentlemen I spoke with showed on his end the two units I reserved but they were not visible for me to rent now online so I had to drive there to complete the booking. This is a poor customer experience and should be improved. However, at the site, Reed was great - friendly and walked me through everything.

Daniel C.  |  First Impressions 
Rating:
2.0

Dissatisfied due to the ridiculous nickel and dime fees for everything, rate increases consistently, mandate on what lock to use, And having a facility lock put on my unit because I was not using the required lock mandated by u-haul.

michael r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john l.  |  First Impressions 
Rating:
2.0

I am hoping to get a different unit. It was not clear to me in the online process that there is no elevator access to my unit and the instructions to access the unit were not specific to this facility. Knowing how to get into the storage area is unclear. There are available carts but the entry had a clock curb which makes the carts useless. I ended having to load and unload my items multiple times to even get them from my car to the unit because of the curb and the stairs. Nothing about this is convenient or conducive to an efficient move or storage. I would like to request a unit that is on the ground level or elevator accessible otherwise I need to cancel my service with uhaul.

COURTNEY K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john l.  |  Overall Experience 
Rating:
4.0

Storage facility wellventilated, temperaturecontrol, safe, w/workingcameras. Staff knowswho is coming going, storageunits R protected along w/customer itemsstored. Cost could bebetter ifuwant long termcustomers. Myhusband is 😃 & proud I movd everything myself w/our daughter. My husbandTony knows I don’t have a lotof time toexercise, so walking up/down stairs & carrying everthing inmyarms makesme stronger &helps myass beinshape 😉my husband makes melaugh he ishysterical 💯… When Reed toldme aboutstorage again,I wasvery excited…I know my husbandTony is happy& pleasd. 😇😍

Marlis O.  |  First Impressions 
Rating:
1.0

Elevator was broken and gates were locked

Alex K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth o.  |  Overall Experience 
Rating:
5.0

Very clean. Every time I went there to check on my stuff/load/unload it was easy to pull up a truck to the dock. Nice that there were carts to use. Good experience.

Megan E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly l.  |  Overall Experience 
Rating:
5.0

Customer service was 10/10 from start to finish. This facility literally takes care of all my moving and storage needs and the staff went above and beyond for me.

elizabeth o.  |  First Impressions 
Rating:
4.0

Convenient but there was a puddle in our unit upon arrival

Christine G.  |  Online Move In 
Rating:
5.0

Carla was very nice and helpful

Peter E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luisa K.  |  Online Move In 
Rating:
2.0

not enough help inside, wait time was an hour to be attended....

RAFAEL R.  |  Overall Experience 
Rating:
5.0

Overall great experience - seamless, everything was ready. Would just be great if there were better signage about where to park to load/unload, and a ramp at the lower entry door, the step up plus heavy door makes it difficult to carry things in.

Alexander G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Carrie C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Williams J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan E.  |  First Impressions 
Rating:
5.0

customer service from the staff was great, helpful and friendly!

MELISSA B.  |  Overall Experience 
Rating:
5.0

The manager was very helpful. Thank you!!

Melena J.  |  First Impressions 
Rating:
5.0

The staff was very helpful. They even went the second mile when we lost our key to the unit.

andrew l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE T.  |  Overall Experience 
Rating:
3.0

I had unit that was accessed by stairs. this was main reason for terminating the occupancy. Rents seemed high compared to what i was getting, U-Haul should run better promotions or give more incentives for long time renters (I have been here for close to 20 years, same unit)

WAYNE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anita m.  |  First Impressions 
Rating:
5.0

Helpful staff recommendations for successful load in.

JAMES HOWARD B.  |  First Impressions 
Rating:
3.0

My comments are based on 5-6 years of renting units from Uhaul and for the most part having awful experiences be the norm instead of the exception. The current manager has been exceptionally polite, professional, and helpful - Uhaul would be lucky to keep him. The flooding of my unit was handled poorly, but worst of all was the management's treatment of me at that time when I was not the cause of the flooding and damage to my stuff. I should have been compensated properly for the damage to my stuff, but I just am too exhausted to do all the work that should have been done by Uhaul to get reimbursed properly. It would have been nice if Uhaul had actually given me free rent for a while after that happened considering I was a customer for years and was a customer for years afterwards. The $500 wasn't nearly adequate to compensate for the damage and stress it caused. It would be nice if the hours to access our units were extended to 8pm, but it doesn't matter personally since I no longer have a unit. I am glad that the location hasn't shut down as it is convenient for all of us in West Seattle. I hope the friendlier service under the new manager is kept up - it's a nice change. In the past employees often were not trained adequately and couldn't do fundamental tasks involved in the job and it was extremely frustrating if a manager wasn't around to handle it. Hopefully employees are being trained more/better now.

MANUELA W.  |  Overall Experience 
Rating:
5.0

Labor day weekend monday. James helped me knowledgeable. He took care of me other rentals returning rentals. Propane tank filled he got me a locker perfect. This man was only employee there. Excellent. But U HSUL COULD HAVE HAD SOMEONE ELSE THERE YO HELP IS IT NOT UNSAFE TO HAVE ONLY 1 PERSON THERE. BIG CORP SHOULD HIRE MORE PEOPLE. REGARDS JACK😷😷😊

JACK L.  |  First Impressions 
Rating:
5.0

James and Jasmine were so helpful. My husband and I moved across the country and trying to unload our uhaul into the storage unit and get it turned in before the office closed. James stayed after hours to help us get everything done. We are so appreciative of James and Jasmine for helping us.

Jordan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie W.  |  Overall Experience 
Rating:
5.0

Rented a storage unit and the front desk staff were WONDERFUL.Very friendly, helped me find an affordable unit, showed me around. The nicest helpers I've had in a long time. Thank you!

Julie W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
1.0

You can never find the staff. The only time anyone has been somewhat friendly was today when I was moving out. The young female working was awesome but I didn’t get a name. The youngish male was rude, snarky and completely unhelpful. He seemed to be some sort of supervisor. Also, I emailed and called the manager several times for help, due to Covid-19, in possibly waiving any late fees. I have always paid my storage, every month. I don’t accrue late fees. Because of Covid, I have been late the last couple of months. I never heard anything back from anyone. I found somewhere else to store my things.

alison m.  |  Overall Experience 
Rating:
5.0

Nice people

Ian H.  |  Overall Experience 
Rating:
5.0

Manager Andrea is a delight, so caring and competent! Other staff there have been great as well. The West Seattle facility is convenient, clean and well-maintained. Highly recommended!

Anita S.  |  Overall Experience