Customer Reviews for U-Haul Storage of Yakima

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Storage of Yakima

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Christopher J. on

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STEVE K. on

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Great staff....friendly and helpful.

Shawn W. on

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Make sure seatbelts are in the truck

RICHARD A. on

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Steven W. on

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Always a great experience with great people and great equipment. Wouldn't rent anywhere else!

Oscar S. on

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very comfortable prices

Megan K. on

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hector T. on

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Ricardo L. on

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This location is outstanding would not recommend another facility if you need storage or even a truck dont hesitate to give this store a call

Jose A. on

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Staff was very friendly and efficient.

NOLAN W. on

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Had a truck I was in the process of restoring had to move from Yakima to Idaho in a hurry had it at this storage for 4 years everything was perfect when I got back .

MARY H. on

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Like that I could securely store items and not worry about dust, water or temperatures. I was told when renting that my unit was in temperature controlled area, but at check out was told it wasn't.

DAVID K. on

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Brian J. on

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Eustolia S. on

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Very great equipment employees are ready to help

Mori E. on

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They did a great job!

Betty M. on

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The guys inside did their job but seemed a little distracted or uninterested in the job. The outside guy was friendly and engaged.

Leon M. on

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NOTHING AT ALL, WHATSOEVER!! KEEP UP THE GREAT WORK!!

MARK S. on

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Outstanding service is provided by this location! Thank you.

Ralph K. on

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Kristian S. on

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Joanna G. on

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YESSENIA G. on

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Niona B. on

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They send pictures the night before of the car dolly I was renting to haul a car over 1,300 miles. For a 7am pickup. When I got there they hooked it to my truck had me drive over to the carport to hook the wire up to my truck. And the driver side light didn’t work. The wire that ran through the frame of the dolly was bad. Also the finder wasn’t even bolted down. So they went and got another dolly that was narrow then the one we was supposed to get which made turning tight little harder making sure it didn’t rub the car. But had no choice it was only one they had to fit the type of car. The dolly they replaced it with. Had to take the hitch off and trade with the original dolly’s hitch because of the safety lock catch was bent. Also the one I brought home with me had a hole in the side of the fender. Which I had to go with to get going. It made it all the way back. Also when I pulled off the lot they didn’t have the tie down straps tied down so they where dragging on the ground when I went to pickup the car I was going to tow. At least I made it back but it cost me about 21/2 hours of time waiting on them to get another one ready to go. Which cost me driving due to loosing 2 hours from going pacific time to central time zone. Wasn’t very trusting with the service of pulling the car cross the Rocky’s mountains so I stopped and had a service station check the bolts in the hitch to make sure the 4 bolts where tight. Sad part is I took one out there this last spring. With no issue from my local area. It was supposed to be a fast trip back home but it wasn’t. Glad it’s not my local store!! It’s a big Uhual store with a repair department and they didn’t have the service guy come out. They the guy behind the desk swap parts from one dolly to the other.

SHIRLEY K. on

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Truck was very dirty needed to be washed, couldn't see out of windshield.

MARK S. on

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Staff is very good at their jobs! Thank you.

brittney B. on

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The way there pay system is needs to be fixed no one is on the same page! The 1800 number or the store. They messed up on the credit card charge. And then a week later charged my card Manually with out my ok!

Garth N. on

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Both Saturday and Sunday the individuals at the desk were not very friendly engaging or helpful

Kevin B. on

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Great service picking it up and quick turn-in

eva m. on

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Very helpful and very good service from staff.it was quick in and out.

Heather F. on

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You went above and beyond. Very thankful!!!

Mark C. on

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The inside of the truck was clean but the outside of the truck was filthy. Very muddy and dirty

Shelli C. on

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Same as I stated above!! Thanks again for your service; and "U!" have a Haul of a day!!!

Juan A. on

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Great customer service!

David R. on

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Counter staff are not kept up to date on access hours and procedures around the storage units. I was told one thing by two employees and brought a loading crew based on that information, then found that the space could not be accessed according to the instructions I was given. The next morning a different employee told me the other two were wrong about access hours until I pointed it out on the website, and only after some research and trial/error we determined that there is a different access procedure for certain extended hours. The person who rented the space to us a few weeks ago was evidently not aware of this off-hours procedure either.

jerad D. on

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Ray C. on

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Was supposed to pick up at Yakima Valley storage. Got there and they said they didn't do trailers. I had to call the 800# and they switch me to area scheduler who found it at another location a couple miles away. That shouldn't happen.

Wally L. on

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Did not initially receive email with contract after pick up. Had to call to get it. Not very friendly inside. Outside staff were great.

Vern A. on

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Allen K. on

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Kristin R. on

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Miguel was very nice and very helpful

Greg S. on

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This was an awesome experience for us. From check in to check out to loading our storage room, the transaction was quick and seamless thanks to Miguel and Clint at the Yakima S. 1st location.

Laura L. on

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when the lady called me and told me my storage was do I told her I no longer had a storage with them no more and they were still charging me and I lost my key to my storage

DEBRA J. on

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Since I work 8am to 5pm in Toppenish, and live in Union Gap I set aside weekends to utilize my storage unit there were times it was a hasssle to meet the 5pm closure.

CHARLENE & PHILLIP B. on

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Very satisfied with my storage experience at Uhaul in Yakima. Staff were very friendly and helpful. The facility was always clean and well lighted. And the price was reasonable.

waynna n. on

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Service was great!

MARIA S. on

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Good customer service , very clean storage room, very satisfied overall

Hailey B. on

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Nasty! I found live ants in my stuff. The ants traveled to my new home.. I’ve never had them before I put my stuff in U-Haul I’m so unsatisfied with the way the manager handled it.. never refunded me

Ann M. on

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Chrisa and Tom were great professionals, friendly, made suggestions taking me smoothly thru a move and store of my goods.

samantha c. on

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Dont move out of the storage unit early. They dont prorate. Lost over $60.00 because of not knowing this. Also, the staff is very lacking and with only one person working, he was rude!!!

MARTYLYNN S. on

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Literally lied saying pest control comes in monthly. After years of business I realize that’s a lie. A complete lie at that! All of my belongings had rat poop.Then there was a few months I saw roaches

Joseph M. on

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......👍

Kimberly K. on

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The checkout was easy and quick. Access was convenient . The only issue we had was how icy it was to access our inside unit. Otherwise loved the cover over the access doors.

Jim C. on

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Very, Very clean, I swear they wax their floors. No odors and we found no signs of critters. They even offer carts to haul all your boxes in with. I would definitely use this facility again!!!

Amber M. on

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My entire storage was stolen, uhall allowed some one to move out my entire storage unit and all of the contance and a u hall was rented in my name. Everything I own is gone

Lena P. on

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Eddie and Edgar did an amazing job!. They were massively efficient and freed up my time to clean and pack up the miscellaneous items left in my apartment. I would definitely hire them again.

Bella G. on

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Customer service was great! It was fast and easy to purchase a storage.

HEIDI K. on

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U-Haul staff were all very professional and helpful. Want to send a particular thank you to Krista, who helped my family during a difficult time, handling property from an Estate. Thanks again! :)

mercedes e. on

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I wish every interaction involving money and renting was like my uhual experience. I paid a super friendly staff and got exactly what I needed. Thank you! Did I mention the staff was awesome?

Jonathan S. on

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Great customer service and convenient access. Many units are drive-up accessible and all can be accessed during business hours. Access system feels safe.

Santos S. on

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no comment

JENNIFER S. on

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Mice ate threw my linen and urinated on my box spring and a lot more.

KIRSTEN L. on

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the Manger was always best to work and most were nice there were a few people i dealt with that didn't know much about what i was asking at the time. but everyone needs to learn right?

ERIC U. on

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Good Job!!

Katlynn M. on

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Friendly clean and would use again

Terrance B. on

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My only complaint is the access hours. 7pm is too early. 9pm would be very convenient. Having an employee on the grounds looking at cameras or whatever til 9 ! It would be a selling point. Thank You!

Casey S. on

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The staff were courteous. It was very busy and took a while but my experience was great. Thank you 😊

Kay E. on

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Do we get a rebate? This would be from the auto pay 9/17, move out 922.

Sabine W. on

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I would definitely recommend this facility. They helped us out in an emergency and were more than helpful.

Kaylee R. on

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The General manager was wonderful but all the people he had working for him are either rude not friendly and don’t need to be in contact with customers. Gives this location a bad name.

eyra n. on

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The storage unit was extremely clean and my belongings seemed like they hadn’t been in a storage for 3 months. I’d recommend this place for sure.

JENNIFER W. on

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Great unit and superb customer service.

Derek R. on

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24hr storage access would be more ideal

David S. on

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Just need longer (earlier and later) accessibility hours.

gerald n. on

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I would like to say thank you for letting me rent a unit it was very clean and it was nice to be able to have a nice place to leave my thing an to no I can get to it at any time of the day or night

JENNY G. on

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Staff was super helpful and patient with us. Facility was always clean and well maintained. :)