Quick and efficient- I will say though, if I was a first time truck renter, I'd be rather confused. None of the paper work was explained, nor was the coverage options. Was not shown (or told) where the truck was on the lot- once I found it, (around the back) - my husband asked â€œhow do you know it's the right truck?â€ Because the key tag matches the number on the top of the truck. I used to run a neighborhood dealership- so at least I knew what was going on- but as stated- if I didn't know the routine, I'd never rent again. Severely lacking quality and respectable customer service. CSRs can use more training on customer service, how to go over paperwork, how to walk someone out the door, and at least point in a direction of where your rental equipment is. When I worked with Uhaul, we were trained to go out with the customer, verify fuel and miles on the truck, and go over damages- guess that went out the door...? If I was handling customer service that way- I would've been coached by my AFM. Good luck. Stick with the neighborhood dealerships, instead of the big centers. At least there you will get a smile and a â€œthank youâ€.
Trailer Rental & Towing in Yakima, WA at U-Haul Storage of Yakima
Moving to or from Yakima, WA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Yakima, WA 98901 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Yakima, WA
Cargo trailers in Yakima, WA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Storage of Yakima!
Utility trailers are perfect for towing large or oversize cargo in Yakima, WA 98901. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Storage of Yakima provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Yakima, WA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Yakima, WA online today!
Trailer and Towing Supplies
Only uhaul location that I rent from if equipment is available they will go above and beyond the new assistant manager made things easy and had a great attitude
Everything was easy and great, clean, the truck was easy to drive and a real workhorse. The only thing that could be fixed is... I originally reserved the truck and some packing materials at one location. I received a call saying that I had to get the truck at a 2nd location as the one I had chosen did not have a 2' truck. When I went to pick up my materials and the truck, I was told that I still had to get the matierals at the first location I had chosen, which was a pain. And when I got there, they had not packed them up nor were the staff even aware of the order. They packed it up quickly though.
Great costumer service.
You could prorate the rentals. I did not need the truck for a full extra day. I returned the same night as it was supposed to be however it was much later in the day. I was charged for a full day. I also only drove the truck 25 miles and it took over 10 gallons to fill it. There is something wrong with that!
The guy that helped us hookup was not very nice.. Maybe a long day?
Under staffed something horrible.
customer sign up rather slow
The staff there was respectable, I've never been treated better anywhere
They called me after I returned the truck, after hours, wanting to know if I was going to return the truck. When I rented the truck, it seemed the person checking out the truck expected me to know the process and was somewhat abrupt with me, almost rude.
the drop off location was great. I was in and out in less than 5 minutes. Nice job Yakima location!
The guy that unhooked my trailer was very friendly A+ service
Pickup agent was really helpful. What should be mentioned when you pickup a U-Haul is that they get 3.5 miles a gallon. This would help folks understand a bit better to prepare at return. I understand the high fuel cost to gas up if not brought back same as it left. But I drove 29 miles and was charged for 8.3 gals. Seems to me your trucks need some work if they get that kind of mileage. Also - I submitted a claim and got a call back from mgr. when I wasn't able to return the call the same day - I received a fairly snarky email in response. She referred to the comment I made to the guy at return that I was â€˜too tired to leave and gas up'. As I had just had to leave my home in less than 2 hours due to a domestic violence situation, yes I was tired. I've used U-Haul many times in my life and this is the first time I feel that you failed at customer service.
They OVER DELIVERED.. I am so pleased with my plug they installed and everything connected to the rental Thank You!!!
it was fine
Prompt, courteous service!
The interior of the truck was not clean.
I reserved a self-serve pick up for a moving truck online. When I tried to pick up the truck, I received an error message saying that I needed to go talk to the front desk which defeated the purpose of the self serve pick up. When I went inside, no one was in there and I had to wait for help (while a I had family waiting outside to help me empty my storage unit). The woman at the counter gave me attitude and was rude and said that they switched my truck and tried to call me and left me a message. I checked my phone and said I saw a missed call from an unknown number but I did not receive a voicemail. She said your voicemail was full. However my voicemail was not full. She said well you need to wait for us to get another truck ready for you. I said I already signed into the truck I originally had reserved. She got upset and said well now I have to give you that truck because you signed into it, and handed me the key. The dolly I ordered was not inside(she brought me one). This is the second time that I have had a bad encounter with this woman as she couldn't find my storage reservation a few months prior when I had moved my stuff to storage. They forgot the extra equipment I had ordered, and never once said sorry...just chewed out her husband (or whom ever the gentleman was she was working with who she treated like a husband). This place is bad business. Moving is stressful enough, the employees at U-Hual shouldn't make it more difficult. My items were also very weathered after being in the storage unit after only a couple of months, and there was a layer of dust/dirt/ash all over my things. I also don't think they should get away with charging a full month of storage when we moved out on the 6th of the month. That is terrible!!
They charge a cleaning fee for taking the boxes now. However, there is no sign that says they don't take the boxes anymore. Such a scam
Wasn't a bad experience but wasn't the best. Equipment wise was great everything was in top notch state, coming to customer service, I was told be back by 5pm and I would have help returning the vehicle. I pull in at exactly 5 pm and I see a person peek out the window and just shut the lights off. I honestly felt like I was being avoided. I know they closed at 5 but the lady said I would be good to go. All in all, Great vehicles, Average-subpar customer service.
The fuel sensor was wrong, the moment it got to 1/4 tank it started to act like it was out of fuel, and it was. I barely made it to a gas station and it was sputtering and cutting out when the low fuel light came on.
All employees that I dealt with were professional and helpful. Store is always clean, and great rental trucks and supplies. Thank you Yakima Uhaul on 1st Street.
Check truck transmission
Don't let customers book items you can't provide when using the app. Booked a 20' truck, received a call at 5pm the 15hrs before my reservation that a 20' wasn't available and only had 17'. Then when I get there, the furniture cart wasn't available even though it was on my reservation. The rep told me just to let them know when I returned the truck that they didn't have the furniture cart available so I could be refunded my $7.